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Management Information Systems: Assignment 1

Ipinder Singh faced several problems with the transport system at Convergys including poor connectivity, infrastructure issues, and night shifts. This led to inefficiencies in scheduling employee pickups and drops. To solve these problems, Singh implemented an HR information system to create an online rostering system. This cut supervisor time spent on schedules and accounted for employee status changes. Singh also used routing algorithms and digital maps to calculate optimal routes for vehicles. This planning improved efficiency. Additional solutions like SMS notifications, barcodes for cab tracking, and exploring GPS helped further optimize costs, routing, and employee experience for the transport system at Convergys.

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267 views3 pages

Management Information Systems: Assignment 1

Ipinder Singh faced several problems with the transport system at Convergys including poor connectivity, infrastructure issues, and night shifts. This led to inefficiencies in scheduling employee pickups and drops. To solve these problems, Singh implemented an HR information system to create an online rostering system. This cut supervisor time spent on schedules and accounted for employee status changes. Singh also used routing algorithms and digital maps to calculate optimal routes for vehicles. This planning improved efficiency. Additional solutions like SMS notifications, barcodes for cab tracking, and exploring GPS helped further optimize costs, routing, and employee experience for the transport system at Convergys.

Uploaded by

vinay
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Management Information Systems

Anand Singh Yadav


19/PMB/005 (MBA 3rd Sem Sec-A)
Submitted to: -Dr. Pavitra Satsanghi

Assignment 1

1. What were the problem faced by Ipininder Singh in the transport


system of Convergys?
Ipinder Singh faced many problems in the transport system of Convergys Limited connectivity
from Delhi, poor infrastructure, and shifts in the middle of the night forced BPOs to introduce
pick-ups and drops for employees. Little did they know that they were creating a Frankenstein.
after employee salaries, transport is the biggest single cost for BPOs, at between 12-15 percent of
total operational expenses. That’s a reality that Convergys cannot get away from. So, the
Convergys must, to create the most optimal route for its fleet of cabs; one that ensures employees
have to travel the shortest distance--you won't want employees to arrive tired--yet one that
requires the least number of cabs and Mr. Singh is also says that. Convergys sources over 1,000
cabs all over India from 40 vendors. Add to that the complexity of adjusting to 44 different shift
timings and employees with different weekly holidays. "The entire process of creating the routes,
assigning cabs, slotting employees and monitoring the cabs was manual
The first is rostering problem that is so complicated it's classified as NP-Hard. Problems in this
category are so complex that it's hard to tell how long it would take a computer to solve it and
The second Problem is create the most optimal routes for cabbies. So Ipinder Singh has task to
solve the problems and make reduce the burden on Transport Team.

2. How does the HR-IS Improve rostering?


Human resource management via an effective roster is about more than just listing the working
hours of each employee. Done properly, rostering can be vital for scheduling how people operate
within the organization.
Creating an effective roster may seem challenging at first. Ensuring the right types of skills
required to fit proper roles for the right shift can be daunting, especially once you take workplace
health and safety into account as well as the availability of employees (which employees are on
leave) at any given moment…etc.
An efficient roster can help managers track which employees are performing well and which
employees are underperforming. It can also help track which employee performs best on which
shift…etc. This can ultimately help managers, supervisors and leaders refine the roster plan by
slotting employees into the right shifts.
If your employees do not show up for work, you may be left understaffed. This can result in
underperformance and can even damage a business’s reputation. An effective roster, however,
ascertains that enough people are available to handle every shift operating throughout the
business at any given moment.
An ineffective roster can result in lost profits for various reasons and productivity can be a
significant part of a company’s slipping margins. Maybe there just weren’t enough staff
operating at busy hours or maybe the best staff weren’t available for much needed time slots.
Whatever the case may be, when the right number of staff with the right skills are being put to
use at the best times, the business’s productivity and profits can be greatly improved.

3. How does the routing solution lower transport costs?


Transportation costs can be a significant part of a company’s overall Logistics spending. With
increases in the price of fuel, the proportion allocated to transportation can be upward of 50
percent. This cost is passed on to the customer and the price of goods continues to rise.
Your vehicles are assets, which you should use as efficiently as possible. A truck that is not fully
loaded, does not generate the highest possible turnover – yet causes full costs. PTV Route
Optimiser calculates the optimal distribution of orders on vehicles and ensures maximum
productivity and utilisation. The result: Optimally loaded vehicles and a significant freight cost
reduction.
Sometimes the maximally permitted weight of a vehicle is reached before the available loading
metres are used up. Therefore, PTV Route Optimiser does not only consider the maximum
weight but also the available space.
Routing and scheduling software ensures a more Effective Distribution of orders among all
available vehicles. In addition, deliveries and collections can be combined to avoid empty runs.
This leads to a higher utilisation of your fleet. In other words, you need less vehicles go for the
same volume of orders or you can execute more orders with the same number of vehicles. By
using your fleet more efficiently, you lower operative expenses and thus reduce transport costs.

4. What are the various solution implemented by Ipininder Singh to improve the
transport system Convergys?
This was the various solution implemented by Ipininder Singh to improve the transport system
Convergys
Among the most complicated steps in transport management is rostering--the act of creating a
plan of who is going where, from which location, at what time, on which day. Every week,
supervisors would send a worksheet to the transport department with the names of their team
members, their shift timings, addresses, contact numbers, and holidays for the following week.
So, with the help of the transport team, he tasked his team to create a HR-IS system and build
their online rostering system on that platform.
When the team was done, their work cut the time it took for supervisors to fill a sheet, and
eliminated the problem of employees who had quit or moved within Convergys.
The next Problem was to create the most optimal routes for cabbies, so the solution which had
10-12 algorithms to do basic routing. Then he roped in Eicher World Maps to get digital versions
of their printed maps. "We got the algorithm to work on those digital maps. Also we got all
employees to geo-code their locations," he says. In addition to layering the maps and the
algorithms, Singh's team added data including the availability of vehicles, cab capacities, and
average speeds on various roads, etcetera. This, now, allows Convergys to plan ahead and create
the most optimal route. Importantly, it also allows the transport department to work in a more
real-time fashion, increasing its efficiency.
The transport solution helped us reduce and optimize costs and provides a positive experience for
our employees, something which is of so much importance to us. It enables us to manage the
entire transport service chain from rostering, routing to billing, thereby creating a seamless end-
user and vendor experience,"
They also started the concept of SMS-based workflow. By sending short codes such as "CP" for
cancel pick up and "CD" for cancel drop, employees could notify the transport team without
having to talk to the call center or help desk.
Mr. Singh also experimented with barcodes, Earlier, a guard standing at the gate kept a manual
record of when cabs arrived. This data was maintained just in case an employee came in late and
wrongfully blamed a late cab. Now, by assigning a barcode strip to each cab and trip sheet,
Singh's made it possible for the guard to scan both with a handheld scanner. Also, the arrival of
specific cabs is flashed on the respective supervisor's screen, And Singh is also exploring
technologies like GPS to track cabs in real-time and, if possible, divert them from areas of heavy
traffic. It will also allow them to send SMS to employees.

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