AVG Remote Administration

Upgrade Manual: Cloud Console

Contents:

Summary

Important Information

Upgrade Steps

Remote Administration XML File Contents

Important Information
Before you start, here are some important points to note before you start the Upgrade:

▪ Your devices must have AVG Business version 20.5 or newer in order to migrate

▪ All devices should be online and have access to the internet. Offline devices will not
transfer from AVG Remote Administration to AVG Business Cloud Console

▪ You should have a full valid AVG license number entered into your AVG Remote
Administration Console before your start the upgrade

▪ When opening AVG Remote Administration, you may be prompted to update your
console first before continuing with the upgrade, please do so

▪ AVG Business Clients that you will transfer from AVG Remote Administration to AVG
Business Cloud Console will continue to use port 4158 for communication between the
client and console

▪ If you are using a LAN Gateway firewall, it is recommended that you whitelist our domain
(*.avg.com) for communication between devices and consoles

▪ If you are using a proxy server for your devices, when you get to the point in the upgrade
wizard of creating your AVG Business Cloud Console account, please set your proxy
details in AVG console > Policy > Imported policy > Windows Workstation/Server >
General Settings > Set proxy settings, ​after​ importing your XML file

▪ The XML file that is exported from AVG Remote Administration only contains Group
Settings. Global settings from AVG Remote Administration are not part of the XML
export file

▪ Devices may request a reboot. This is usually due to restarts that were previously
pending if devices have recently updated

▪ You will be provided with a new AVG license key (wallet key) during the Upgrade Wizard
in AVG Remote Administration which you can copy for safekeeping if you wish

▪ If you have more than one AVG Remote Administration console using the same AVG
license or multiple licenses and you want to move all of your devices to one console, it is
recommended that you contact our ​support team​ so that we can merge the licenses
together and provide you with more information on the upgrade

Important - Windows XP, Vista, and 7 SP1 devices

▪ Customers with Windows XP, Vista, and 7 SP1 devices will need to contact Support for
guidance on migrating these devices
Upgrade Steps
1. Launch AVG Remote Administration (please make sure you’re on
the latest version of the Console)
● You can update your AVG Remote Administration console by opening the application, you
will be prompted to update. Alternatively, you can obtain the latest version of AVG Remote
Administration 2020.0.8092 below, download and run the installer file:

○ 64bit ​https://s-install.avcdn.net/remote-admin/avg_admin_x64_all.exe
○ 32bit ​https://s-install.avcdn.net/remote-admin/avg_admin_x86_all.exe
● Once upgraded, open AVG Remote Administration. The Upgrade Wizard box will open

○ This is an introduction to our upgrade wizard, and a link to our Upgrade Landing page so that
you can learn more about the upgrade and additional details.
2. Click Next

○ You will be provided with a list of steps that the wizard is going to take you through. The link
at the bottom will be available in every wizard step that will take you to the Upgrade Landing
page if you require more information.
3. Click Next

▪ Read and accept the terms & conditions and that you have read the information on the
landing page and agree to the upgrade. Click the check-boxes.
4. Click Next

○ The license check page will provide you with your current license information (AVG product
edition, seat count and expiration date) on the left side.

○ On the right side you will see what your new AVG license will look like after the upgrade (in
most cases you will see the same product, same seat count and same expiration date).

○ For customers that have more than 1 license number entered into the Remote Administration
console for the same AVG edition, we will merge your licenses together (seats and expiration
date) and your new license details will be provided to you on the right side.

○ For customers that have more than 1 license number entered into the Remote Administration
console for different AVG editions, we will carry out a different type of license merge. You will
be provided with 1 AVG license number which will have containers under the license for
each AVG edition:
○ Once you have reviewed, you can ​Accept​ the new license details
5. Console Options

○ You can choose to upgrade your AVG Remote Administration Console to our new Cloud
based console or on-premise console.

○ It is ​recommended​ that you upgrade to our ​AVG Business Cloud Management Console
as outlined in our Upgrade Landing page, you will receive a more robust console with more
features, enhancements, settings and additional services available to you in the future.

○ Click the ​AVG Business Cloud Management Console (Recommended) ​and then ​Next​.
6. Create Cloud Console Account

○ Click on the ​Create Cloud Console Account ​link.

○ Your web browser will launch and you will be taken to our AVG Business Cloud Management
Console registration page.

○ Simply enter in your details and register.

○ Once your account has been created, your new AVG license key will be automatically
entered into your Cloud console for you.

Note​ If your license number was not correctly entered into your Cloud Console, you
may be presented with an ‘Enter your license number box’ if this is the case, please
click on the ​Next​ button in the Wizard and click on the ​Get Wallet Key​ button which
will provide you with your new AVG license key which you can paste into your Cloud
Console account.

○ Now return to the AVG Remote Administration Upgrade Wizard.

○ Now you will need to export your XML file from AVG Remote Administration. The XML file
contains a list of your devices, settings and groups so that when your AVG Business devices
transfer from AVG Remote Administration to the new AVG Business Cloud Management
Console they will have the same group and settings structure.

○ Click on the ​‘here’​ link which will launch a box asking you to save the XML file to a location
on your computer (recommended to save to your desktop).

○ Go back to your web browser where you should still be logged into your AVG Business
Cloud Management Console and navigate to: ​General Settings > Transfer From Other
Console​ tab.

○ Click the ​Import XML​ button (XML file contains list of devices, groups and group policy
settings).

○ Locate your XML file you saved previously on your desktop and import.

○ You will be provided with a summary of groups and devices that you will be importing.

○ Now on the same page click on the ​Copy installation token to the clipboard​ button.
○ Go back to the AVG Remote Administration wizard and ​paste​ the token into the ​Business
Console token​ field.

○ Click on ​Get Wallet key​ button which will provide you with your new AVG license number
which you can save if needed.

○ Click on the ​Finish​ button.

(Continued on next page)

○ The last step is to move your devices from AVG Remote Administration Console to the AVG
Business Cloud Management Console.

○ Highlight the devices that you wish to move in ​AVG Remote Administration > Right Click
> Move to AVG Business​. Your devices will now start to transfer and will appear in your
AVG Business Cloud Management Console.

○ If you have an AVG Antivirus / File Server / Email Server edition, go to your ​AVG Business
Cloud Management Console > Devices > Select all devices > Actions > Change
Subscription > Select your license number​ and ​Apply​.

○ You have completed the upgrade and transfer of your devices.

Note​ You can transfer devices over any period of time (Example: You can transfer some devices on
one day, some the day after and so on). The transfer of devices can take hours.
IMPORTANT: The final step in the migration process requires you
to initiate the “Move to AVG Business” command in your old AVG
Remote Administration console. This will get your devices out of
“Pending” status.
Remote Administration XML File Contents
The following settings from AVG Remote Administration will be transferred to the new AVG
Cloud Console. Group policies will be part of the XML file.

Exclusions
● All shield exclusions (files and URLS)
● File Shield
● Scan
● Web Shield
● Firewall
● Email Shield
● Behavior Shield

Scan
● Settings
● Exceptions

Anti-Spam
● Whitelist
● Blacklist
● Local and Exchange plugin

Settings
● File Shield
● Web Shield
● Email Shield
● Behavior Shield
● Firewall
● Sandbox
● Self-Defense
● Scan
● Update and Program
● Exchange and SharePoint
● General Settings
● Password settings