Dell Emc Poweredge R240: Installation and Service Manual
Dell Emc Poweredge R240: Installation and Service Manual
Dell Emc Poweredge R240: Installation and Service Manual
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2018 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its
subsidiaries. Other trademarks may be trademarks of their respective owners.
2019 - 12
Rev. A05
Contents
Contents 3
Removing the system cover.........................................................................................................................................37
Installing the system cover...........................................................................................................................................38
Air shroud............................................................................................................................................................................. 39
Removing the air shroud...............................................................................................................................................39
Installing the air shroud................................................................................................................................................. 40
Cooling fans.......................................................................................................................................................................... 41
Removing the cooling fan blank....................................................................................................................................41
Installing the cooling fan blank...................................................................................................................................... 41
Removing a cooling fan.................................................................................................................................................42
Installing a cooling fan................................................................................................................................................... 43
Drives.................................................................................................................................................................................... 43
Removing a drive blank................................................................................................................................................. 43
Installing a drive blank................................................................................................................................................... 44
Removing a hot-swappable drive................................................................................................................................ 44
Installing the hot-swappable drive...............................................................................................................................45
Removing the drive from the drive carrier................................................................................................................. 46
Installing the drive into the drive carrier......................................................................................................................47
Removing a 2.5-inch drive from a 3.5-inch drive adapter........................................................................................48
Installing a 2.5-inch drive into a 3.5-inch drive adapter............................................................................................48
Removing a 3.5-inch drive adapter from a 3.5-inch drive carrier........................................................................... 49
Installing a 3.5-inch adapter into a 3.5-inch drive carrier......................................................................................... 50
Removing a cabled drive............................................................................................................................................... 51
Installing a cabled drive..................................................................................................................................................51
Removing the cabled drive from the drive carrier.....................................................................................................52
Installing a cabled drive into the drive carrier.............................................................................................................53
Intrusion switch................................................................................................................................................................... 54
Removing the intrusion switch.................................................................................................................................... 54
Installing the intrusion switch.......................................................................................................................................54
System memory...................................................................................................................................................................55
System memory guidelines...........................................................................................................................................55
General memory module installation guidelines......................................................................................................... 56
Removing a memory module........................................................................................................................................57
Installing a memory module.......................................................................................................................................... 58
Expansion cards and expansion card risers......................................................................................................................59
Expansion card installation guidelines......................................................................................................................... 59
Removing the expansion card riser.............................................................................................................................. 61
Installing the expansion card riser................................................................................................................................62
Removing expansion card from the expansion card riser.........................................................................................63
Installing expansion card into the expansion card riser.............................................................................................64
M.2 SSD module..................................................................................................................................................................65
Removing the M.2 SSD module...................................................................................................................................65
Installing the M.2 SSD module..................................................................................................................................... 66
System battery ................................................................................................................................................................... 67
Replacing the system battery...................................................................................................................................... 67
Optional internal USB memory key................................................................................................................................... 69
Replacing the optional internal USB memory key..................................................................................................... 69
Optional optical drive.......................................................................................................................................................... 69
Removing the optional optical drive............................................................................................................................69
Installing the optional optical drive...............................................................................................................................70
Processor and heat sink...................................................................................................................................................... 71
4 Contents
Removing the heat sink................................................................................................................................................. 71
Removing the processor................................................................................................................................................71
Installing the processor................................................................................................................................................. 72
Installing the heat sink................................................................................................................................................... 73
Optional IDSDM or vFlash module.....................................................................................................................................73
Removing the optional IDSDM or vFlash card........................................................................................................... 74
Installing optional IDSDM or vFlash card.................................................................................................................... 74
Removing the MicroSD card........................................................................................................................................ 75
Installing the MicroSD card.......................................................................................................................................... 76
Drive backplane.................................................................................................................................................................... 77
Drive backplane.............................................................................................................................................................. 77
Removing the drive backplane..................................................................................................................................... 77
Installing the drive backplane....................................................................................................................................... 78
Cable routing........................................................................................................................................................................ 79
Power supply unit................................................................................................................................................................ 82
Removing a cabled power supply unit.........................................................................................................................82
Installing a cabled power supply unit........................................................................................................................... 83
System board....................................................................................................................................................................... 84
Removing the system board........................................................................................................................................ 84
Installing the system board...........................................................................................................................................86
Restoring the system using Easy Restore.................................................................................................................. 87
Trusted Platform Module................................................................................................................................................... 87
Upgrading the Trusted Platform Module....................................................................................................................87
Initializing TPM for BitLocker users.............................................................................................................................89
Initializing the TPM 1.2 for TXT users......................................................................................................................... 89
Initializing the TPM 2.0 for TXT users........................................................................................................................ 89
Control panel........................................................................................................................................................................89
Removing the left control panel.................................................................................................................................. 89
Installing the left control panel.....................................................................................................................................90
Removing the right control panel................................................................................................................................. 91
Installing the right control panel...................................................................................................................................92
7 Technical specifications.............................................................................................................. 97
Chassis dimensions..............................................................................................................................................................97
System weight..................................................................................................................................................................... 98
Processor specifications.....................................................................................................................................................98
PSU specifications.............................................................................................................................................................. 98
Cooling fans specifications.................................................................................................................................................98
System battery specifications........................................................................................................................................... 99
Expansion card riser specifications................................................................................................................................... 99
Memory specifications........................................................................................................................................................99
Storage controller specifications.......................................................................................................................................99
Drive specifications............................................................................................................................................................100
Drives.............................................................................................................................................................................100
Contents 5
Optical drives................................................................................................................................................................100
Ports and connectors specifications............................................................................................................................... 100
USB ports specifications.............................................................................................................................................100
NIC ports specifications.............................................................................................................................................. 100
Serial connector specifications...................................................................................................................................100
VGA ports specifications..............................................................................................................................................101
IDSDM module.............................................................................................................................................................. 101
Video specifications............................................................................................................................................................101
Environmental specifications.............................................................................................................................................101
Standard operating temperature............................................................................................................................... 102
Expanded operating temperature.............................................................................................................................. 102
Particulate and gaseous contamination specifications............................................................................................103
9 Getting help..............................................................................................................................110
Recycling or End-of-Life service information................................................................................................................. 110
Contacting Dell....................................................................................................................................................................110
Accessing system information by using QRL.................................................................................................................. 110
Quick Resource Locator for Dell EMC PowerEdge R240 system...........................................................................111
Receiving automated support with SupportAssist .........................................................................................................111
6 Contents
1
About this document
This document provides an overview about the system, information about installing and replacing components, technical specifications,
diagnostic tools, and guidelines to be followed while installing certain components.
Topics:
• Front view of the system
• Rear view of the system
• Inside the system
• Locating the information tag of your system
Control panels
Left control panel
NOTE: For more information on the ports, see the Ports and connectors specifications section.
For more information about the ports and connectors, see the Technical Specifications section.
Steps
1. Unpack the system.
2. Install the system into the rack. For more information about installing the system into the rack, see the Rail Installation Guide at
www.dell.com/poweredgemanuals.
3. Connect the peripherals to the system.
4. Connect the system to its electrical outlet.
5. Power on the system by pressing the power button or by using iDRAC.
6. Power on the attached peripherals.
For more information about setting up your system, see the Getting Started Guide that shipped with your system.
iDRAC configuration
The Integrated Dell Remote Access Controller (iDRAC) is designed to make system administrators more productive and improve the
overall availability of Dell systems. iDRAC alerts administrators about system issues and enables them to perform remote system
management. This reduces the need for physical access to the system.
This option is set to DHCP by Default. You can set up the IP address by using one of the following interfaces:
Interfaces Document/Section
iDRAC Settings Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/poweredgemanuals
utility
Dell Deployment Dell Deployment Toolkit User’s Guide at www.dell.com/openmanagemanuals > OpenManage Deployment Toolkit
Toolkit
Dell Lifecycle Dell Lifecycle Controller User’s Guide at www.dell.com/poweredgemanuals
Controller
NOTE: To access iDRAC, ensure that you connect the ethernet cable to the iDRAC9 dedicated network port. You can
also access iDRAC through the shared LOM mode, if you have opted for a system that has the shared LOM mode
enabled.
Log in to iDRAC
You can log in to iDRAC as:
• iDRAC user
NOTE: Ensure that you change the default user name and password after setting up the iDRAC IP address.
For more information about logging in to the iDRAC and iDRAC licenses, see the latest Integrated Dell Remote Access Controller User's
Guide at www.dell.com/poweredgemanuals.
You can also access iDRAC by using RACADM. For more information, see the RACADM Command Line Interface Reference Guide at
www.dell.com/poweredgemanuals.
Resources Location
iDRAC www.dell.com/idracmanuals
Lifecycle Controller www.dell.com/idracmanuals > Lifecycle Controller
OpenManage Deployment Toolkit www.dell.com/openmanagemanuals > OpenManage Deployment
Toolkit
Dell certified VMware ESXi www.dell.com/virtualizationsolutions
Installation and How-to videos for supported operating systems on Supported Operating Systems for Dell EMC PowerEdge systems
PowerEdge systems
Methods Location
From the Dell EMC support site www.dell.com/support/home
Using Dell Remote Access Controller Lifecycle Controller (iDRAC www.dell.com/idracmanuals
with LC)
Using Dell Repository Manager (DRM) www.dell.com/openmanagemanuals > Repository Manager
Using Dell OpenManage Essentials www.dell.com/openmanagemanuals > OpenManage Essentials
Using Dell OpenManage Enterprise www.dell.com/openmanagemanuals > OpenManage Enterprise
Using Dell Server Update Utility (SUU) www.dell.com/openmanagemanuals > Server Update Utility
Using Dell OpenManage Deployment Toolkit (DTK) www.dell.com/openmanagemanuals > OpenManage Deployment
Toolkit
Using iDRAC virtual media www.dell.com/idracmanuals
Prerequisites
Ensure that you clear the web browser cache before downloading the drivers and firmware.
Steps
1. Go to www.dell.com/support/home.
2. In the Drivers & Downloads section, type the Service Tag of your system in the Enter a Service Tag or product ID box, and then
click Submit.
NOTE: If you do not have the Service Tag, select Detect Product to allow the system to automatically detect the
Service Tag, or click View products, and navigate to your product.
3. Click Drivers & Downloads.
The drivers that are applicable to your system are displayed.
4. Download the drivers to a USB drive, CD, or DVD.
System Setup
By using the System Setup screen, you can configure the BIOS settings, iDRAC settings, and device settings of your system.
NOTE: Help text for the selected field is displayed in the graphical browser by default. To view the help text in the text
browser, press F1.
You can access system setup by one of the following:
• Standard graphical browser—The browser is enabled by default.
• Text browser—The browser is enabled by using Console Redirection.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
System BIOS
You can use the System BIOS screen to edit specific functions such as boot order, system password, setup password, set the SATA
mode, and enable or disable USB ports.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If the operating system begins to load before you press F2, wait for the system to finish booting, and then
restart the system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
Option Description
System Specifies information about the system such as the system model name, BIOS version, and Service Tag.
Information
Memory Settings Specifies information and options related to the installed memory.
Processor Specifies information and options related to the processor such as speed and cache size.
Settings
SATA Settings Specifies options to enable or disable the integrated SATA controller and ports.
Boot Settings Specifies options to specify the Boot mode (BIOS or UEFI). Enables you to modify UEFI and BIOS boot settings.
Network Settings Specifies options to manage the UEFI network settings and boot protocols.
Legacy network settings are managed from the Device Settings menu.
Integrated Devices Specifies options to manage integrated device controllers and ports, specifies related features and options.
Serial Specifies options to manage the serial ports, its related features and options.
Communication
System Profile Specifies options to change the processor power management settings, memory frequency.
Settings
System Security Specifies options to configure the system security settings, such as system password, setup password, Trusted
Platform Module (TPM) security, and UEFI secure boot. It also manages the power button on the system.
System Information
You can use the System Information screen to view system properties such as Service Tag, system model name, and BIOS version.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click System Information.
Option Description
System Model Specifies the system model name.
Name
System BIOS Specifies the BIOS version installed on the system.
Version
System Specifies the current version of the Management Engine firmware.
Management
Engine Version
System Service Specifies the system Service Tag.
Tag
System Specifies the name of the system manufacturer.
Manufacturer
System Specifies the contact information of the system manufacturer.
Manufacturer
Contact
Information
System CPLD Specifies the current version of the system complex programmable logic device (CPLD) firmware.
Version
UEFI Compliance Specifies the UEFI compliance level of the system firmware.
Version
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If the operating system begins to load before you press F2, wait for the system to finish booting, and then
restart the system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Memory Settings.
Option Description
System Memory Specifies the memory size in the system.
Size
System Memory Specifies the type of memory installed in the system.
Type
System Memory Specifies the system memory speed.
Speed
System Memory Specifies the system memory voltage.
Voltage
Video Memory Specifies the amount of video memory.
System Memory Specifies whether the system memory tests are run during system boot. Options are Enabled and Disabled. This
Testing option is set to Disabled by default.
Memory Operating Specifies the memory operating mode. This option is set to Optimizer Mode by default.
Mode NOTE: The Memory Operating Mode option can have different default and available options based
on the memory configuration of your system.
Current State of Specifies the current state of the memory operating mode.
Memory Operating
Mode
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Processor Settings.
Option Description
Logical Processor Enables or disables the logical processors and displays the number of logical processors. If this option is set to
Enabled, the BIOS displays all the logical processors. If this option is set to Disabled, the BIOS displays only one
logical processor per core. This option is set to Enabled by default.
Virtualization Enables or disables the virtualization technology for the processor. This option is set to Enabled by default.
Technology
Adjacent Cache Optimizes the system for applications that need high utilization of sequential memory access. This option is set to
Line Prefetch Enabled by default. You can disable this option for applications that need high utilization of random memory
access.
Hardware Enables or disables the hardware prefetcher. This option is set to Enabled by default.
Prefetcher
Logical Processor Enables you to improve the energy efficiency of a system. It uses the operating system core parking algorithm and
Idling parks some of the logical processors in the system which in turn allows the corresponding processor cores to
transition into a lower power idle state. This option can only be enabled if the operating system supports it. It is set
to Disabled by default.
x2APIC Mode Enables or disables the x2APIC mode. This option is set to Disabled by default.
Number of Cores Controls the number of enabled cores in each processor. This option is set to All by default.
per Processor
Processor Core Specifies the maximum core frequency of the processor.
Speed
Processor 1 The following settings are displayed for each processor installed in the system:
Option Description
Family-Model- Specifies the family, model, and stepping of the processor as defined by Intel.
Stepping
Brand Specifies the brand name.
Level 2 Cache Specifies the total L2 cache.
Option Description
Level 3 Cache Specifies the total L3 cache.
Number of Cores Specifies the number of cores per processor.
Microcode Specifies the microcode.
SATA Settings
You can use the SATA Settings screen to view the SATA settings of SATA devices and enable SATA on your system.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click SATA Settings.
Option Description
Embedded SATA Enables the embedded SATA option to be set to Off, AHCI, or RAID modes. This option is set to AHCI Mode by
default.
Security Freeze Sends Security Freeze Lock command to the embedded SATA drives during POST. This option is applicable only
Lock for AHCI Mode. This option is set to Enabled by default.
Write Cache Enables or disables the command for the embedded SATA drives during POST. This option is set to Disabled by
default.
Port n Sets the drive type of the selected device.
For AHCI Mode or RAID Mode, BIOS support is always enabled.
Option Description
Model Specifies the drive model of the selected device.
Drive Type Specifies the type of drive attached to the SATA port.
Capacity Specifies the total capacity of the drive. This field is undefined for removable media
devices such as optical drives.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Boot Settings.
Option Description
Boot Mode Enables you to set the boot mode of the system.
CAUTION: Switching the boot mode may prevent the system from booting if the operating system
is not installed in the same boot mode.
If the operating system supports UEFI, you can set this option to UEFI. Setting this field to BIOS allows
compatibility with non-UEFI operating systems. This option is set to UEFI by default.
NOTE: Setting this field to UEFI disables the BIOS Boot Settings menu.
Boot Sequence Enables or disables the Boot Sequence Retry feature. If this option is set to Enabled and the system fails to
Retry boot, the system re-attempts the boot sequence after 30 seconds. This option is set to Enabled by default.
Hard-Disk Failover Specifies the drive that is booted in the event of a drive failure. The devices are selected in the Hard-Disk Drive
Sequence on the Boot Option Setting menu. When this option is set to Disabled, only the first drive in the list
is attempted to boot. When this option is set to Enabled, all drives are attempted to boot in the order selected in
the Hard-Disk Drive Sequence. This option is not enabled for UEFI Boot Mode. This option is set to Disabled
by default.
Generic USB boot Enables or disables generic USB boot. This option is set to Disabled by default.
Hard-disk Drive Enables or disables Hard-disk Drive Placeholder.
Placeholder
UEFI Boot Enables or disables UEFI Boot options.
Settings
The Boot options include IPv4 PXE and IPv6 PXE. This option is set to IPv4 by default.
Network Settings
You can use the Network Settings screen to modify UEFI PXE, iSCSI, and HTTP boot settings. The network settings option is available
only in the UEFI mode.
NOTE: BIOS does not control network settings in the BIOS mode. For the BIOS boot mode, the optional Boot ROM of
the network controllers handles the network settings.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Network Settings.
Option Description
PXE Device n (n = Enables or disables the device. When enabled, a UEFI PXE boot option is created for the device.
1 to 4)
PXE Device n Enables you to control the configuration of the PXE device.
Settings(n = 1 to
4)
HTTP Device n (n Enables or disables the device. When enabled, a UEFI HTTP boot option is created for the device.
= 1 to 4)
HTTP Device n Enables you to control the configuration of the HTTP device.
Settings (n = 1 to
4)
UEFI iSCSI Enables you to control the configuration of the iSCSI device.
Settings
Table 3. UEFI iSCSI Settings screen details
Option Description
iSCSI Initiator Name Specifies the name of the iSCSI initiator in IQN format.
iSCSI Device1 Enables or disables the iSCSI device. When enabled, a
UEFI boot option is created for the iSCSI device
automatically. This is set to Enabled by default.
Option Description
iSCSI Device1 Settings Enables you to control the configuration of the iSCSI
device.
Integrated Devices
You can use the Integrated Devices screen to view and configure the settings of all integrated devices including the video controller,
integrated RAID controller, and the USB ports.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Integrated Devices.
Option Description
User Accessible Configures the user accessible USB ports. Selecting Only Back Ports On disables the front USB ports; selecting
USB Ports All Ports Off disables all front and back USB ports;
The USB keyboard and mouse still function in certain USB ports during the boot process, depending on the
selection. After the boot process is complete, the USB ports will be enabled or disabled as per the setting.
NOTE: Selecting Only Back Ports On and All Ports Off disables the USB management port and also
restricts access to the iDRAC features.
Internal USB Port Enables or disables the internal USB port. This option is set to On or Off. This option is set to On by default.
iDRAC Direct USB The iDRAC Direct USB port is managed by iDRAC exclusively with no host visibility. This option is set to ON or
Port OFF. When set to OFF, iDRAC does not detect any USB devices installed in this managed port. This option is set
to On by default.
Embedded NIC1 NOTE: The Embedded NIC1 and NIC2 options are only available on systems that do not have
and NIC2 Integrated Network Card 1.
Enables or disables the Embedded NIC1 and NIC2 options. If set to Disabled, the NIC may still be available for
shared network access by the embedded management controller. The embedded NIC1 and NIC2 options are only
available on systems that do not have Network Daughter Cards (NDCs). The Embedded NIC1 and NIC2 option is
mutually exclusive with the Integrated Network Card 1 option. Configure the Embedded NIC1 and NIC2 option by
using the NIC management utilities of the system.
I/OAT DMA Enables or disables the I/O Acceleration Technology (I/OAT) option. I/OAT is a set of DMA features designed to
Engine accelerate network traffic and lower CPU utilization. Enable only if the hardware and software support the
feature.
Current State of Displays the current state of the embedded video controller. The Current State of Embedded Video
Embedded Video Controller option is a read-only field. If the Embedded Video Controller is the only display capability in the system
Controller (that is, no add-in graphics card is installed), then the Embedded Video Controller is automatically used as the
primary display even if the Embedded Video Controller setting is set to Enabled.
OS Watchdog If your system stops responding, this watchdog timer aids in the recovery of your operating system. When this
Timer option is set to Enabled, the operating system initializes the timer. When this option is set to Disabled (the
default), the timer does not have any effect on the system.
Memory Mapped Enables or disables the support for the PCIe devices that need large amounts of memory. Enable this option only
I/O above 4 GB for 64-bit operating systems. This option is set to Enabled by default.
Slot Disablement Enables or disables the available PCIe slots on your system. The slot disablement feature controls the
configuration of the PCIe cards installed in the specified slot. Slots must be disabled only when the installed
peripheral card prevents booting into the operating system or causes delays in system startup. If the slot is
disabled, both the Option ROM and UEFI drivers are disabled. Only slots that are present on the system will be
available for control.
Serial Communication
You can use the Serial Communication screen to view the properties of the serial communication port.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Serial Communication.
Option Description
Serial Selects serial communication devices (Serial Device 1 and Serial Device 2) in BIOS. BIOS console redirection can
Communication also be enabled, and the port address can be specified. This option is set to Auto by default.
Serial Port Enables you to set the port address for serial devices. This field sets the serial port address to either COM1 or
Address COM2 (COM1=0x3F8, COM2=0x2F8). This option is set to Serial Device1=COM2 or Serial Device 2=COM1
by default.
NOTE: You can use only Serial Device 2 for the Serial Over LAN (SOL) feature. To use console
redirection by SOL, configure the same port address for console redirection and the serial device.
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The
serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings
from within the BIOS setup utility may not always revert the serial MUX setting to the default
setting of Serial Device 1.
External Serial Enables you to associate the External Serial Connector to Serial Device 1, Serial Device 2, or the Remote
Connector Access Device by using this option. This option is set to Serial Device 1 by default.
NOTE: Only Serial Device 2 can be used for Serial Over LAN (SOL). To use console redirection by
SOL, configure the same port address for console redirection and the serial device.
NOTE: Every time the system boots, the BIOS syncs the serial MUX setting saved in iDRAC. The
serial MUX setting can independently be changed in iDRAC. Loading the BIOS default settings
from within the BIOS setup utility may not always revert this setting to the default setting of
Serial Device 1.
Failsafe Baud Rate Specifies the failsafe baud rate for console redirection. The BIOS attempts to determine the baud rate
automatically. This failsafe baud rate is used only if the attempt fails, and the value must not be changed. This
option is set to 115200 by default.
Remote Terminal Sets the remote console terminal type. This option is set to ANSIVT100/VT220 by default.
Type
Redirection After Enables or disables the BIOS console redirection when the operating system is loaded. This option is set to
Boot Enabled by default.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click System Profile Settings.
Option Description
System Profile Sets the system profile. If you set the System Profile option to a mode other than Custom, the BIOS
automatically sets the rest of the options. You can only change the rest of the options if the mode is set to
Custom. This option is set to Performance Per Watt (OS) by default.
NOTE: All the parameters on the system profile setting screen are available only when the System
Profile option is set to Custom.
CPU Power Sets the CPU power management. This option is set to OS DBPM by default.
Management
Memory Sets the speed of the system memory. You can select Maximum Performance, Maximum Reliability, or a
Frequency specific speed. This option is set to Maximum Performance by default.
Turbo Boost Enables or disables the processor to operate in the turbo boost mode. This option is set to Enabled by default.
C1E Enables or disables the processor to switch to a minimum performance state when it is idle. This option is set to
Enabled by default.
C States Enables or disables the processor to operate in all available power states. This option is set to Enabled by default.
Memory Refresh Sets the memory refresh rate to either 1x or 2x. This option is set to 1x by default.
Rate
Uncore Frequency Enables you to select the Processor Uncore Frequency option.
Dynamic mode enables the processor to optimize power resources across the cores and uncore during runtime.
The optimization of the uncore frequency to either save power or optimize performance is influenced by the
setting of the Energy Efficiency Policy option.
Number of Turbo NOTE: If there are two processors installed in the system, you will see an entry for Number of
Boost Enabled Turbo Boost Enabled Cores for Processor 2.
Cores for
Processor 1 Controls the number of turbo boost enabled cores for Processor 1. The maximum number of cores is enabled by
default.
Monitor/Mwait Enables the Monitor/Mwait instructions in the processor. This option is set to Enabled for all system profiles,
except Custom by default.
NOTE: This option can be disabled only if the C States option in the Custom mode is set to
disabled.
NOTE: When C States is set to Enabled in the Custom mode, changing the Monitor/Mwait setting
does not impact the system power or performance.
PCI ASPM L1 Link Enables or disables the PCI ASPM L1 Link Power Management. This option is set to Enabled by default.
Power
Management
System Security
You can use the System Security screen to perform specific functions such as setting the system password, setup password and
disabling the power button.
Steps
1. Power on, or restart your system.
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click System Security.
Option Description
CPU AES-NI Improves the speed of applications by performing encryption and decryption by using the Advanced Encryption
Standard Instruction Set (AES-NI). This option is set to Enabled by default.
System Password Sets the system password. This option is set to Enabled by default and is read-only if the password jumper is not
installed in the system.
Setup Password Sets the setup password. This option is read-only if the password jumper is not installed in the system.
Password Status Locks the system password. This option is set to Unlocked by default.
TPM Security NOTE: The TPM menu is available only when the TPM module is installed.
Enables you to control the reporting mode of the TPM. The TPM Security option is set to Off by default. You
can only modify the TPM Status, and TPM Activation fields if the TPM Status field is set to either On with Pre-
boot Measurements or On without Pre-boot Measurements.
TPM Information Changes the operational state of the TPM. This option is set to No Change by default.
TPM Status Specifies the TPM status.
TPM Command Controls the Trusted Platform Module (TPM). When set to None, no command is sent to the TPM. When set to
Activate, the TPM is enabled and activated. When set to Deactivate, the TPM is disabled and deactivated.
When set to Clear, all the contents of the TPM are cleared. This option is set to None by default.
CAUTION: Clearing the TPM results in the loss of all keys in the TPM. The loss of TPM keys may
affect booting to the operating system.
This field is read-only when TPM Security is set to Off. The action requires an additional reboot before it can
take effect.
Intel(R) TXT Enables or disables the Intel Trusted Execution Technology (TXT) option. To enable the Intel TXT option,
virtualization technology and TPM Security must be enabled with Pre-boot measurements. This option is set to
Off by default.
When TPM 2.0 is installed, TPM 2 Algorithm option is available. It enables you to select a hash algorithm from
those supported by the TPM (SHA1, SHA256). TPM 2 Algorithm option must be set to SHA256, to enable TXT.
Intel(R) SGX Enables or disables the Intel Software Guard Extension (SGX) option. This option is set to Software by default.
NOTE: The SGX menu is available, only when E-2186G/E-2176G/E-2174G/E-2288G/E-2278G/
E-2286G/E-2276G/E-2246G/E-2236/E-2226G/E-2274G/E-2244G/E-2234/E-2224 CPU is
installed
SGX Launch Allows controlling the Launch Control Policy (LCP) of Software Guard Extensions (SGX) technology. This option
Control Policy is set to Unlocked by default.
Power Button Enables or disables the power button on the front of the system. This option is set to Enabled by default.
AC Power Sets how the system behaves after AC power is restored to the system. This option is set to Last by default.
Recovery
AC Power Sets the time delay for the system to power up after AC power is restored to the system. This option is set to
Recovery Delay Immediate by default.
Secure Boot Enables Secure Boot, where the BIOS authenticates each pre-boot image by using the certificates in the Secure
Boot Policy. Secure Boot is set to Disabled by default.
Secure Boot When Secure Boot policy is set to Standard, the BIOS uses the system manufacturer’s key and certificates to
Policy authenticate pre-boot images. When Secure Boot policy is set to Custom, the BIOS uses the user-defined key
and certificates. Secure Boot policy is set to Standard by default.
Secure Boot Mode Configures how the BIOS uses the Secure Boot Policy Objects (PK, KEK, db, dbx).
If the current mode is set to Deployed Mode, the available options are User Mode and Deployed Mode. If the
current mode is set to User Mode, the available options are User Mode, Audit Mode, and Deployed Mode.
Options Description
User Mode In User Mode, PK must be installed, and BIOS performs signature verification on
programmatic attempts to update policy objects.
The BIOS allows unauthenticated programmatic transitions between modes.
Audit Mode In Audit mode, PK is not present. The BIOS does not authenticate programmatic updates
to the policy objects, and transitions between modes.
Audit Mode is useful for programmatically determining a working set of policy objects.
BIOS performs signature verification on pre-boot images and logs results in the image
Execution Information Table, but executes the images whether they pass or fail
verification.
Deployed Mode Deployed Mode is the most secure mode. In Deployed Mode, PK must be installed and
the BIOS performs signature verification on programmatic attempts to update policy
objects.
Deployed Mode restricts the programmatic mode transitions.
Secure Boot Specifies the list of certificates and hashes that secure boot uses to authenticate images.
Policy Summary
Secure Boot Configures the Secure Boot Custom Policy. To enable this option, set the Secure Boot Policy to Custom option.
Custom Policy
Settings
Steps
1. Power on or reboot your system.
2. Type the system password and press Enter.
Next steps
When Password Status is set to Locked, type the system password and press Enter when prompted at reboot.
NOTE: If an incorrect system password is typed, the system displays a message and prompts you to reenter your
password. You have three attempts to type the correct password. After the third unsuccessful attempt, the system
displays an error message that the system has stopped functioning and must be turned off. Even after you turn off and
restart the system, the error message is displayed until the correct password is entered.
NOTE: You cannot delete or change an existing system or setup password if the Password Status is set to Locked.
Steps
1. To enter System Setup, press F2 immediately after turning on or restarting your system.
2. On the System Setup Main Menu screen, click System BIOS > System Security.
3. On the System Security screen, ensure that Password Status is set to Unlocked.
4. In the System Password field, change or delete the existing system password, and then press Enter or Tab.
5. In the Setup Password field, alter or delete the existing setup password, and then press Enter or Tab.
NOTE: If you change the system password or setup password, a message prompts you to reenter the new password.
If you delete the system password or setup password, a message prompts you to confirm the deletion.
6. Press Esc to return to the System BIOS screen. Press Esc again, and a message prompts you to save the changes.
7. Select Setup Password, change, or delete the existing setup password and press Enter or Tab.
Invalid Password! Number of unsuccessful password attempts: <x> System Halted! Must power
down.
Password Invalid. Number of unsuccessful password attempts: <x> Maximum number of password
attempts exceeded.System halted.
Even after you turn off and restart the system, the error message is displayed until the correct password is typed. The following options
are exceptions:
• If System Password is not set to Enabled and is not locked through the Password Status option, you can assign a system
password. For more information, see the System Security Settings screen section.
• You cannot disable or change an existing system password.
NOTE: You can use the password status option with the setup password option to protect the system password from
unauthorized changes.
Redundant OS Control
In the Redundant OS Control screen you can set the redundant OS information. This enables you to set up a physical recovery disk on
the system.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Redundant OS Control.
Option Description
Redundant OS Enables you to select a backup disk from the following devices:
Location
• None
• IDSDM
• SATA Ports in AHCI mode
• BOSS PCIe Cards (Internal M.2 Drives)
• Internal USB
Redundant OS NOTE: This option is disabled if Redundant OS Location is set to None or if Redundant OS State is
Boot set to Hidden.
When set to Enabled, BIOS boots to the device specified in Redundant OS Location. When set to Disabled,
BIOS preserves the current boot list settings. This option is set to Disabled by default.
Miscellaneous Settings
You can use the Miscellaneous Settings screen to perform specific functions such as updating the asset tag and changing the system
date and time.
Steps
1. Power on, or restart your system.
2. Press F2 immediately after you see the following message:
F2 = System Setup
NOTE: If your operating system begins to load before you press F2, wait for the system to finish booting, and then
restart your system and try again.
3. On the System Setup Main Menu screen, click System BIOS.
4. On the System BIOS screen, click Miscellaneous Settings.
Option Description
System Time Enables you to set the time on the system.
System Date Enables you to set the date on the system.
Asset Tag Specifies the asset tag and enables you to modify it for security and tracking purposes.
Keyboard Enables you to set whether the system boots with the NumLock enabled or disabled. This option is set to On by
NumLock default.
NOTE: This option does not apply to 84-key keyboards.
F1/F2 Prompt on Enables or disables the F1/F2 prompt on error. This option is set to Enabled by default. The F1/F2 prompt also
Error includes keyboard errors.
Load Legacy Video Enables you to determine whether the system BIOS loads the legacy video (INT 10H) option ROM from the video
Option ROM controller. Selecting Enabled in the operating system does not support UEFI video output standards. This field is
available only for UEFI boot mode. You cannot set the option to Enabled if UEFI Secure Boot mode is enabled.
This option is set to Disabled by default.
For more information about using iDRAC, see Dell Integrated Dell Remote Access Controller User's Guide at www.dell.com/
poweredgemanuals.
Device Settings
Device Settings enables you to configure the below device parameters:
• Controller Configuration Utility
• Embedded NIC Port1-X Configuration
• NICs in slotX, Port1-X Configuration
• BOSS Card configuration
NOTE: Certain platform configurations may not support the full set of features provided by the Dell Lifecycle Controller.
For more information about setting up the Dell Lifecycle Controller, configuring hardware and firmware, and deploying the operating
system, see the Dell Lifecycle Controller documentation at www.dell.com/poweredgemanuals.
Boot Manager
The Boot Manager screen enables you to select boot options and diagnostic utilities.
Steps
1. Power on, or restart your system.
2. Press F11 when you see the following message:
F11 = Boot Manager
System Utilities
System Utilities contains the following utilities that can be launched:
• Launch Diagnostics
• BIOS Update File Explorer
• Reboot System
PXE boot
You can use the Preboot Execution Environment (PXE) option to boot and configure the networked systems, remotely.
To access the PXE boot option, boot the system and then press F12 during POST instead of using standard Boot Sequence from BIOS
Setup. It does not pull any menu or allows managing of network devices.
WARNING: Opening or removing the system cover while the system is powered on may expose you to a risk of electric
shock.
CAUTION: Do not operate the system without the cover for a duration exceeding five minutes. Operating the system
without the system cover can result in component damage.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
CAUTION: To ensure proper operation and cooling, all bays in the system and system fans must be always populated
with a component or a blank.
NOTE: It is recommended that you always use an antistatic mat and antistatic strap while working on components inside
the system.
Steps
1. Power off the system and all attached peripherals.
2. Disconnect the system from the electrical outlet, and disconnect the peripherals.
3. If applicable, remove the system from the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
4. Remove the system cover.
Steps
1. Replace the system cover.
2. If applicable, install the system into the rack.
For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
Recommended tools
You need the following tools to perform the removal and installation procedures:
• Key to the bezel lock
The key is required only if your system includes a bezel.
• Phillips #1 screwdriver
• Phillips #2 screwdriver
• Torx #T15 screwdriver
• Plastic scribe
• 1/4 inch flat blade screwdriver
• Wrist grounding strap connected to the ground
• ESD mat
You need the following tools to assemble the cables for a DC power supply unit:
• AMP 90871-1 hand-crimping tool or equivalent
• Tyco Electronics 58433-3 or equivalent
• Wire-stripper pliers to remove insulation from size 10 AWG solid or stranded, insulated copper wire
NOTE: Use alpha wire part number 3080 or equivalent (65/30 stranding).
Front bezel
Steps
1. Unlock the bezel.
2. Press the release button, and remove the left end of the bezel.
3. Unhook the right end of the bezel, and remove the bezel.
Steps
1. Align and insert the tabs on the right end of the bezel into the slots on the system.
2. Fit the left end of the bezel onto the system and press the bezel until you hear the button click.
3. Lock the bezel.
System cover
Removing the system cover
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Disconnect the system from the electrical outlet and disconnect the peripherals.
3. If applicable, remove the system from the rack.
NOTE: For more information, see the Rail Installation Guide at www.dell.com/poweredgemanuals.
Steps
1. Using a 1/4 inch flat head or a Phillips #2 screwdriver, turn the lock on the release-latch counterclockwise to the unlock position.
2. Open the release-latch until the system cover slides back.
3. Lift the cover away from the system.
Steps
1. Align the tabs on the system cover with the guide slots on the system.
2. Close the system cover release-latch.
3. Using a 1/4 inch flat head or Phillips #2 screwdriver, turn the lock on the release-latch clockwise to the lock position.
Next steps
1. Follow the procedure listed in the After working inside your system.
Air shroud
Removing the air shroud
Prerequisites
CAUTION: Never operate your system with the air shroud removed. The system may get overheated, resulting in
shutdown of the system and loss of data.
1. Follow the safety guidelines listed in Safety instructions.
2. Follow the procedure listed in Before working inside your system.
Steps
Holding the blue touch points, lift the air shroud out of the system.
Next steps
1. Replace the air shroud.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
Steps
1. Align the tab on the air shroud with the slot on the system.
2. Lower the air shroud into the system until it is firmly seated.
Next steps
1. Follow the procedure listed in the After working inside your system.
Steps
1. Press the release tabs and push the fan blank out to disengage it from the fan cage.
2. Lift the fan blank out of the fan cage.
Next steps
1. If applicable, replace the cooling fan blank or install the cooling fan.
Steps
1. Lower the fan blank into the fan cage.
2. Insert the lower tabs on the fan blank into the lower wall on the fan cage.
3. Press the fan blank until the release tabs lock into place.
Next steps
1. Follow the procedure listed in the After working inside your system.
Steps
1. Press the release tabs on the fan cable connector and disconnect it from the connector on the system board.
2. Lift the fan out of the fan cage.
Next steps
1. Replace the cooling fan blank or install the cooling fan.
Steps
1. Lower the fan into the fan cage.
2. Press the release tabs on the fan cable connector and connect the cable connector to the connector on the system board.
NOTE: Route the cable properly when installing, to prevent the cable from being pinched or crimped.
Next steps
1. Follow the procedure listed in the After working inside your system.
Drives
Removing a drive blank
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Remove the front bezel.
CAUTION: To maintain proper system cooling, drive blanks must be installed in all empty drive slots.
CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.
Steps
Press the release button, and slide the drive blank out of the drive slot.
Next steps
1. If applicable, replace the blank or install a drive.
CAUTION: Mixing drive blanks from previous generations of PowerEdge servers is not supported.
Steps
Insert the drive blank into the drive slot, and push the blank until the release button clicks into place.
Next steps
1. Replace the front bezel.
CAUTION: To prevent data loss, ensure that your operating system supports drive installation. See the
documentation supplied with your operating system.
3. Remove the front bezel.
Steps
1. Press the release button to open the drive release handle.
2. Holding the handle, slide the drive out of the drive slot.
Next steps
1. Replace the drive or install a drive blank.
CAUTION: Combining SAS and SATA drives in the same RAID volume is not supported.
CAUTION: When installing a drive, ensure that the adjacent drives are fully installed. Inserting a drive carrier and
attempting to lock its handle next to a partially installed carrier can damage the partially installed carrier's shield spring
and make it unusable.
CAUTION: To prevent data loss, ensure that your operating system supports hot-swap drive installation. See the
documentation supplied with your operating system.
NOTE: Ensure that the drive release handle of the drive carrier is in the open position before inserting the carrier into
the slot.
1. Follow the safety guidelines listed in Safety instructions.
2. Remove the front bezel.
3. Remove the drive blank.
Steps
1. Press the release button on the front of the drive carrier to open the release handle.
2. Slide the drive into the drive slot.
3. Close the drive release handle to lock the drive in place.
Next steps
1. Replace the front bezel.
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.
Steps
1. Insert the drive into the drive carrier with the drive connector facing towards the rear of the carrier.
2. Align the screw holes on the drive with the screws holes on the drive carrier.
3. Using a Phillips #1 screwdriver, replace the screws to secure the drive to the drive carrier.
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.
NOTE: Use the screws shipped with the drive carrier to secure the drive to the drive carrier.
Next steps
1. Install a 2.5-inch drive into the 3.5-inch drive adapter.
Next steps
1. Follow the procedure listed in the After working inside your system.
Steps
1. Remove the screws from the rails on the drive carrier.
2. Lift the 3.5 inch drive adapter out of the drive carrier.
Next steps
Replace a 3.5-inch adapter into a 3.5-inch drive carrier.
Steps
1. Insert the 3.5 inch drive adapter into the drive carrier with the connector end of the drive toward the back of the drive carrier.
2. Align the screw holes on the drive with the holes on the drive carrier.
3. Install the screws to secure the drive to the drive carrier.
Figure 28. Installing a 3.5-inch drive adapter into the 3.5-inch drive carrier
Steps
1. Disconnect the power and data cable connector that is connected to the drive.
2. Press the release button, and slide the drive out of the drive slot.
Next steps
1. Install the drive into the drive carrier.
NOTE: When installing a drive into the drive carrier, ensure that the screws are torqued to 4 inch-pounds.
Steps
1. Insert the drive into the drive slot until the release button clicks into place.
2. Connect the power and data cable connector to the drive.
Next steps
1. Follow the procedure listed in the After working inside your system.
CAUTION: Mixing drive carriers from previous generations of PowerEdge servers is not supported.
CAUTION: To maintain proper system cooling, all empty drive slots must have drive carrier blanks installed.
Steps
1. Using a Phillips #1 screwdriver, remove the screws from the slide rails on the drive carrier.
2. Lift the drive out of the drive carrier.
Next steps
1. Install the drive into the drive carrier.
Steps
1. Insert the drive into the drive carrier with the connector end of the drive toward the back of the drive carrier.
2. Align the screw holes on the drive with the screw holes on the drive carrier. When aligned correctly, the back of the drive is flush with
the back of the drive carrier.
3. Install the screws to secure the drive to the drive carrier.
Intrusion switch
Removing the intrusion switch
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Keep the plastic scribe ready.
Steps
1. Disconnect and remove the intrusion switch cable connector from the connector on the system board.
NOTE: Observe the routing of the cable as you remove it from the system. Route the cable properly when you
replace it to prevent the cable from being pinched or crimped.
2. Using a plastic scribe, slide the intrusion switch out of the intrusion switch slot.
Next steps
1. Replace the intrusion switch.
Steps
1. Align and slide the intrusion switch into the slot in the system.
2. Route the intrusion switch cable through the cable routing clips.
3. Connect the intrusion switch cable connector to the connector on the system board.
Next steps
1. Follow the procedure listed in the After working inside your system.
System memory
DIMM Type DIMMs Populated/ Operating Frequency (in MT/s) Maximum DIMM Rank/
Voltage
Channel Channel
UDIMM 1 2666 Dual rank or Single rank
1.2 V
2
The system supports Flexible Memory Configuration, enabling the system to be configured and run in any valid chipset architectural
configuration. The following are the recommended guidelines for installing memory modules:
• All DIMMs must be DDR4.
• A maximum of two different ranked DIMMs can be populated in a channel regardless of rank count.
• If memory modules with different speeds are installed, they will operate at the speed of the slowest installed memory module(s).
• Populate memory module sockets only if a processor is installed.
• For single-processor systems, sockets A1 to A4 are available.
• In Optimizer Mode, the DRAM controllers operate independently in the 64-bit mode and provide optimized memory performance.
WARNING: Allow the memory modules to cool after you power off the system.
Steps
1. Locate the appropriate memory module socket.
CAUTION: Handle each memory module only by the card edges, ensuring not to touch the middle of the memory
module or metallic contacts.
2. Push the ejectors outward on both ends of the memory module socket to release the memory module from the socket.
3. Lift and remove the memory module from the system.
NOTE: If you are removing the memory module permanently, install a memory module blank. The procedure to install
a memory module blank is similar to that of the memory module.
Next steps
1. Replace the memory module.
Steps
1. Locate the appropriate memory module socket. If installed, remove the memory module or memory module blank.
NOTE: The procedure to remove a memory module blank is similar to the procedure to remove a memory module.
Retain the removed memory module blank for future use.
CAUTION: Handle each memory module only by the edges, ensuring not to touch the middle of the memory module
or metallic contacts.
CAUTION: To prevent damage to the memory module or the memory module socket during installation, do not bend
or flex the memory module. You must insert both ends of the memory module simultaneously.
2. Open the ejectors on the memory module socket outward to enable the memory module to be inserted into the socket.
3. Align the edge connector of the memory module with the alignment key of the memory module socket, and insert the memory module
in the socket.
CAUTION: Do not apply pressure at the center of the memory module; apply pressure at both ends of the memory
module evenly.
NOTE: The memory module socket has an alignment key that enables you to install the memory module in the socket
in only one orientation.
4. Press the memory module with your thumbs until the ejectors firmly click into place.
Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
3. Verify if the memory module has been installed properly, by pressing F2 and navigating to System Setup Main Menu > System
BIOS > Memory Settings . In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the
installed memory. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory
module is firmly seated in the memory module socket. Run the system memory test in system diagnostics.
Steps
1. Open the blue expansion card riser retention-latch located on the system.
2. Holding the blue touch points, lift the expansion card riser out of the system.
Steps
1. If applicable, remove the expansion card riser filler bracket by performing the following steps:
a) Open the blue expansion card retention latch lock.
b) Using a Phillips #2 screwdriver, remove the screw securing the expansion card riser filler to the system board.
c) Slide the expansion card riser filler bracket up and out of the system.
Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
Steps
1. Turn-over the the expansion card riser, and holding the expansion card by its edges, remove the card from the riser.
Figure 43. Removing expansion card from the expansion card riser
2. Install a expansion card filler bracket if you are not going to replace the expansion card.
Next steps
1. Install the expansion card into the expansion card riser.
Steps
1. Remove the filler bracket.
NOTE: Store the filler bracket for future use. Filler brackets must be installed in empty expansion card slots to
maintain Federal Communications Commission (FCC) certification of the system. The brackets also keep dust and
dirt out of the system and aid in proper cooling and airflow inside the system.
Figure 46. Installing expansion card into the expansion card riser
Next steps
1. Replace the expansion card riser.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.
Next steps
Replace the M.2 SSD module.
Steps
1. Align the M.2 SSD module at an angle with the BOSS card connector.
2. Insert the M.2 SSD module until it is firmly seated in the BOSS card connector.
3. Using the Phillips #1 screwdriver, secure the M.2 SSD module on the BOSS card with the screw.
Next steps
1. Install the BOSS card.
NOTE: The procedure to install the BOSS card is similar to removing an expansion card.
2. Install the air shroud.
3. Follow the procedure listed in the After working inside your system.
System battery
Replacing the system battery
Prerequisites
NOTE: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same
or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's
instructions. See the safety instructions that came with your system for more information.
1. Follow the safety guidelines listed in the Safety instructions..
2. Follow the procedure listed in the Before working inside your system.
3. Remove the air shroud.
Steps
1. To remove the battery:
a) Push the battery holder clip.
NOTE: Ensure that you do not push the battery holder clip more than 3.2 millimeters, It may damage the battery
holder.
b) Push the battery toward the positive side of the battery until the battery disengages from the connector.
c) Lift the battery away from the system.
Next steps
1. Install the expansion card riser.
Steps
1. Locate the USB port or USB memory key on the system board.
To locate the USB port, see the System board jumpers and connectors section.
2. If installed, remove the USB memory key from the USB port.
3. Insert the replacement USB memory key into the USB port.
Next steps
1. Replace the expansion card riser.
2. Follow the procedure that is listed in After working inside your system.
3. While booting, press F2 to enter System Setup and verify that the system detects the USB memory key.
Steps
1. Press the release tab to release the optical drive from the system.
Next steps
1. If applicable, replace the optical drive.
Steps
1. Align and slide the optical drive into the slot until the release tab snaps into place.
2. Connect the power and data cables to the connectors on the optical drive.
NOTE: Route the cables properly to prevent them from being pinched or crimped.
Steps
1. Using a Philips #2 screwdriver, loosen the screws on the heat sink in the order mentioned below:
a) Loosen the first screw three turns.
b) Loosen the screw diagonally opposite to the screw you loosened first.
c) Return to the first screw and loosen it completely.
d) Repeat the procedure for the remaining two screws.
2. Lift the heat sink away from the system.
Next steps
1. If you are removing a faulty heat sink, replace the heat sink, if not, remove the processor.
Steps
1. Release the socket lever by pushing the lever down and out from under the tab on the processor shield.
2. Lift the lever until the processor shield is fully open.
CAUTION: Do not touch the processor socket pins, they are fragile and can be permanently damaged. Be careful not
to bend the pins in the processor socket when removing the processor out of the socket.
3. Lift the processor out of the socket.
Next steps
1. Install the processor.
2. Install the heat sink.
Steps
1. Align the pin-1 indicator of the processor with the triangle on the system board and place the processor on the socket.
CAUTION: Do not use force to seat the processor. When the processor is positioned correctly, it engages into the
socket.
2. Close the processor shield by sliding it under the retention screw on the system board.
3. Lower the lever and push it under the tab to lock it.
Steps
1. If you are using an existing heat sink, remove the thermal grease from the heat sink using a clean lint free cloth.
2. Using the thermal grease syringe included with your processor kit apply the grease in a thin spiral on the top of the processor.
NOTE: Applying too much thermal grease can result in excess grease coming in contact with and contaminating the
processor socket.
NOTE: The thermal grease syringe is intended for one-time use only. Dispose of the syringe after you use it.
3. Align the screws on the heat sink with the standoffs on the system board.
4. Using a Philips #2 screwdriver tighten the screws in the following order to secure the heat sink to the system board.
a) Partially tighten the first screw (approximately 3 turns).
b) Tighten the screw that is diagonally opposite to it.
c) Return to the first screw and tighten it completely.
5. Repeat the procedure for the remaining two screws.
Next steps
1. Install the air shroud.
2. Follow the procedure listed in the After working inside your system.
Steps
Holding the pull tab, lift the IDSDM/vFlash card out of the system.
Next steps
NOTE: If you are replacing the IDSDM or vFlash module, remove the MicroSD cards.
Steps
1. Locate the IDSDM/vFlash connector on the system board. To locate IDSDM/vFlash connector, see System board jumpers and
connectors section.
2. Align the IDSDM/vFlash card with the connector on the system board.
3. Push the IDSDM/vFlash card until it is firmly seated on the system board.
Next steps
1. Install the MicroSD cards.
NOTE: Reinstall the MicroSD cards into the same slots that are based on the labels you had marked on the cards
during removal.
2. Install the air shroud.
3. Follow the procedure that is listed in After working inside your system.
Steps
1. Locate the MicroSD card slot on the vFlash/IDSDM module, and press the card to partially release it from the slot. To locate IDSDM/
vFlash module, see the System board jumpers and connectors section.
2. Hold the MicroSD card and remove it from the slot.
NOTE: Temporarily label each MicroSD card with its corresponding slot number after removal.
Next steps
1. Replace the MicroSD cards.
NOTE: To use a MicroSD card with your system, ensure that the Internal SD Card Port is enabled in System Setup.
NOTE: If reinstalling, ensure that you install the MicroSD cards into the same slots based on the labels you had marked
on the cards during removal.
Steps
1. Locate the MicroSD card connector on the IDSDM/vFlash module. Orient the MicroSD card appropriately and insert the contact-pin
end of the card into the slot. To locate IDSDM/vFlash, see the System board jumpers and connectors section.
NOTE: The slot is keyed to ensure correct insertion of the card.
2. Press the card into the card slot to lock it into place.
Next steps
1. Install the IDSDM or vFlash module.
2. Follow the procedure listed in the After working inside your system.
Drive backplane
Drive backplane
The PowerEdge R240 system supports 3.5-inch (x4) SAS/SATA backplane.
Steps
1. Press the blue release tabs to disengage the backplane from the hooks on the system.
2. Lift the backplane out of the system.
NOTE: To avoid damaging the backplane, ensure that you move the control panel cables from the cable routing clips
before removing the backplane.
Next steps
1. Replace the backplane.
NOTE: Route the cable properly when you replace it to prevent the cable from being pinched or crimped.
Steps
1. Align the slots on the backplane with the hooks on the system.
2. Lower the backplane until the blue release tabs click into place.
Next steps
1. Connect the following cables to the backplane:
a. Backplane signal cable
b. Backplane power cable
c. PERC cable
2. Replace the drives.
3. Follow the procedure listed in the After working inside your system.
Cable routing
Steps
1. Using a Phillips #2 screwdriver, remove the screw securing the PSU to the system.
2. Slide the PSU out of the PSU bay in the chassis.
Next steps
1. Replace cabled AC power supply.
Steps
1. Slide the new PSU into the PSU bay in the chassis until the PSU is fully seated.
2. Using a Phillips #2 screwdriver, replace the screw to secure the PSU to the system.
System board
Removing the system board
Prerequisites
CAUTION: If you are using the Trusted Platform Module (TPM) with an encryption key, you may be prompted to create
a recovery key during program or system setup. Be sure to create and safely store this recovery key. If you replace this
system board, you must supply the recovery key when you restart your system or program before you can access the
encrypted data on your drives.
CAUTION: Do not attempt to remove the TPM plug-in module from the system board. After the TPM plug-in module is
installed, it is cryptographically bound to that specific system board. Any attempt to remove an installed TPM plug-in
module breaks the cryptographic binding, and it cannot be reinstalled or installed on another system board.
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the following:
a.Air shroud
b.Memory modules
c.Expansion card riser
d.Processor and heat sink
CAUTION: To prevent damage to the processor socket when replacing a faulty system board, ensure that you
cover the processor socket with the processor dust cover.
e. Internal USB key, if installed
f. Internal Dual SD module, if installed
4. Disconnect all the cables that are connected to the system board.
CAUTION: Take care not to damage the system identification button while removing the system board from the
system.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
Steps
1. Using a Phillips #2 screwdriver, remove the screws securing the system board to the chassis.
Next steps
1. Install the system board.
Steps
1. Holding the system board holder, lower the system board into the system.
CAUTION: Do not lift the system board by holding a memory module, processor, or other components.
CAUTION: Take care not to damage the system identification button while placing the system board into the system.
2. Incline the system board at an angle and align the connectors on the system board with the slots on the rear of the chassis.
3. Slide the system board toward the rear of the chassis until the connectors are firmly seated in the slots.
Next steps
1. Replace the following:
a. Trusted Platform Module (TPM)
NOTE: The TPM must be replaced only while installing a new system board.
NOTE: The TPM plug-in module is attached to the system board and cannot be removed. A replacement TPM
plug-in module is provided for all system board replacements, where a TPM plug-in module was installed.
b. Internal Dual SD module
c. Processor and heat sink
d. Internal USB key, if installed.
e. Expansion card riser
f. Memory module
g. Air shroud
2. Replace the iDRAC MAC address label on the Information tag located on the front of the system with the new iDRAC MAC address
label that is supplied with the replacement system board.
3. Reconnect all the cables to the system board.
NOTE: Ensure that the cables inside the system are routed along the chassis wall and secured using the cable
securing bracket.
4. Power on the system.
Steps
1. Power on the system.
2. To enter the System Setup, press F2.
3. Click Service Tag Settings.
4. Enter the service tag.
NOTE: You can enter the service tag only when the Service Tag field is empty. Ensure that you enter the correct
service tag. Once the service tag is entered, it cannot be updated or changed.
5. Click OK.
• Ensure that your operating system supports the version of the TPM module being installed.
Next steps
1. Replace the system board.
2. Follow the procedure listed in After working inside your system.
3. To verify if the memory module has been installed properly, press F2 and navigate to System Setup Main Menu > System BIOS >
Memory Settings. In the Memory Settings screen, the System Memory Size must reflect the updated capacity of the installed
memory.
4. If the value is incorrect, one or more of the memory modules may not be installed properly. Ensure that the memory module is firmly
seated in the memory module socket.
5. Run the system memory test in system diagnostics.
Control panel
Removing the left control panel
Prerequisites
1. Follow the safety guidelines listed in the Safety instructions.
2. Follow the procedure listed in the Before working inside your system.
3. Remove the front bezel.
4. Remove the air shroud.
Next steps
1. Install the left control panel.
Steps
1. Route the control panel cable through the side and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the left control panel assembly in the slot on the system.
3. Connect the control panel cable to the system board connector.
4. Using the appropriate screwdriver, replace the screws that secure the left control panel assembly to the system.
Next steps
1. Follow the procedure listed in the After working inside your system.
Steps
1. Disconnect the control panel cable from the system board connector.
NOTE: Ensure that you note the routing of the cables as you remove them from the system board.
2. Using the appropriate screwdriver, remove the screws that secure the right control panel assembly to the system.
3. Holding the control panel assembly, remove the control panel from the system.
Next steps
1. Install the right control panel.
Steps
1. Route the control panel cable through the side and the guide slots in the system.
NOTE: Route the cable properly to prevent the cable from being pinched or crimped.
2. Align and insert the right control panel assembly in the slot on the system.
3. Connect the control panel cable to the system board connector.
4. Using the appropriate screwdriver, replace the screws that secure the right control panel to the system.
Next steps
1. Follow the procedure listed in the After working inside your system.
Prerequisites
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that are shipped with your product.
Steps
1. Power off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the system cover.
3. Move the jumper on the system board jumper from pins 2 and 4 to pins 4 and 6.
Chassis dimensions
Technical specifications 97
Table 11. Dell EMC PowerEdge R240 chassis dimensions
Xa Xb Y Za Zb Zc
482.0 mm 434.0 mm 42.8 mm With bezel: 35.64 534.496 mm 573.596 mm
(18.97 inches) (17.08 inches) (1.68 inches) mm (1.4 inches) (21.04 inches) (22.58 inches)
Without bezel: 22.0
mm (0.87 inches)
System weight
Table 12. Dell EMC PowerEdge R240 system weight
Processor specifications
Table 13. Dell EMC PowerEdge R240 processor specifications
PSU specifications
The Dell EMC PowerEdge R240 system supports a cabled AC power supply unit (PSU).
AC
Heat
dissipation High line Low line 100–
PSU Class (maximum) Frequency Voltage 100–240 V 120 V Current
450 W AC Platinum 1725 BTU/hr 100-240 V AC, 450 W NA 6.5A-3.5A
50/60 Hz
autoranging
250 W AC Bronze 1039 BTU/hr 100-240 V AC, 250 W N/A 4.0A-2.0 A
50/60 Hz
autoranging
NOTE: This system is also designed to connect to the IT power systems with a phase-to-phase voltage not exceeding
230 V.
98 Technical specifications
NOTE: When selecting or upgrading the system configuration, to ensure optimum power utilization, verify the system
power consumption with the Dell Energy Smart Solution Advisor available at Dell.com/ESSA.
PCIe slot Riser PCIe slot height PCIe slot length Slot width
Slot 1 x8 PCIe Low-profile Half-length x8
Slot 2 x16 PCIe Low-profile/Full-height Half-length x16
Memory specifications
The PowerEdge R240 system supports the following memory specifications for optimized operation.
DIMM type DIMM rank DIMM capacity Minimum RAM Maximum RAM
8 GB 8 GB 32 GB
Single rank
16 GB 16 GB 64 GB
UDIMM
8 GB 8 GB 32 GB
Dual rank
16 GB 16 GB 64 GB
Technical specifications 99
Drive specifications
Drives
The Dell EMC PowerEdge R240 system supports:
• 4 x 3.5-inch hot-swappable SAS, SATA, or SSD
• 4 x 3.5-inch cabled drives
• 2 x 3.5-inch cabled drives
NOTE: LED functionality is not supported on cabled hard disk drive configuration.
Backplane:
• Up to 4 x 3.5-inch SAS, SATA drives, or SSD drives
• Up to 4 x 2.5-inch SAS, SATA drives, or SSD drives
Optical drives
The Dell EMC PowerEdge R240 system supports the following optical drives.
NOTE: The micro USB 2.0 compliant port can only be used as an iDRAC Direct or a management port.
IDSDM module
The Dell EMC PowerEdge R240 system supports optional Internal Dual SD module (IDSDM) module.
The module supports three microSD cards; two cards for IDSDM and one card for vFlash. In 14th generation of PowerEdge servers, the
IDSDM or vFlash module is combined into a single card module, and is available in the following configurations:
• vFlash or
• vFlash and IDSDM
• 16 GB • 16 GB
• 32 GB
• 64 GB
NOTE: There are two dip switches on the IDSDM or vFlash module for write-protection.
NOTE: Use Dell EMC branded microSD cards that are associated with the IDSDM or vFlash configured systems.
Video specifications
The Dell EMC PowerEdge R240 system supports integrated Matrox G200 graphics controller with 16 MB of video frame buffer.
Environmental specifications
NOTE: For additional information about environmental certifications, refer to the Product Environmental Datasheet
located with the Manuals & Documents on www.dell.com/support/home.
Temperature Specifications
Storage -40–65°C (-40–149°F)
Continuous operation (for altitude less than 950 m 10–35°C (50–95°F) with no direct sunlight on the equipment
or 3117 ft)
Fresh air For information about fresh air, see the Expanded operating temperature section.
Maximum temperature gradient (operating and 20°C/h (68°F/h)
storage)
NOTE: When operating in the expanded temperature range, the performance of the system may be impacted.
NOTE: When operating in the expanded temperature range, ambient temperature warnings may be reported on the
System Event Log.
Conductive dust Air must be free of conductive dust, zinc whiskers, or other
conductive particles.
NOTE: This condition applies to data center and non-
data center environments.
Status Condition
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green, and activity indicator is blinking The NIC is connected to a valid network at its maximum port speed, and
green. data is being sent or received.
Link indicator is amber, and activity indicator is blinking The NIC is connected to a valid network at less than its maximum port
green. speed, and data is being sent or received.
Link indicator is green, and activity indicator is off. The NIC is connected to a valid network at its maximum port speed, and
data is not being sent or received.
Link indicator is amber, and activity indicator is off. The NIC is connected to a valid network at less than its maximum port
speed, and data is not being sent or received.
Link indicator is blinking green, and activity is off. NIC identify is enabled through the NIC configuration utility.
Figure 83. Non-redundant cabled AC PSU status indicator and self-diagnostic button
1. Self-diagnostic button
2. AC PSU status indicator
NOTE: If the drive is in the Advanced Host Controller Interface (AHCI) mode, the status LED indicator does not turn on.
Flashes green, amber, and then turns off Predicted drive failure.
Flashes amber four times per second Drive failed.
Flashes green slowly Drive rebuilding.
Solid green Drive online.
Flashes green for three seconds, amber for three seconds, Rebuild stopped.
and then turns off after six seconds
Steps
1. When the system is booting, press F11.
2. Use the up arrow and down arrow keys to select System Utilities > Launch Diagnostics.
3. Alternatively, when the system is booting, press F10, select Hardware Diagnostics > Run Hardware Diagnostics.
The ePSA Pre-boot System Assessment window is displayed, listing all devices detected in the system. The diagnostics starts
executing the tests on all the detected devices.
Results
Contacting Dell
Dell provides several online and telephone based support and service options. If you do not have an active internet connection, you can
find contact information about your purchase invoice, packing slip, bill, or Dell product catalog. Availability varies by country and product,
and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
Steps
1. Go to www.dell.com/support/home
2. Select your country from the drop-down menu on the lower right corner of the page.
3. For customized support:
a) Enter your system Service Tag in the Enter your Service Tag field.
b) Click Submit.
The support page that lists the various support categories is displayed.
4. For general support:
a) Select your product category.
b) Select your product segment.
c) Select your product.
The support page that lists the various support categories is displayed.
5. For contact details of Dell Global Technical Support:
a) Click Global Technical Support
b) The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Prerequisites
Ensure that your smartphone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
• How-to videos
• Reference materials, including the Installtion and Service Manual, and mechanical overview
• Your system service tag to quickly access your specific hardware configuration and warranty information
• A direct link to Dell to contact technical assistance and sales teams
Figure 85. Quick Resource Locator for Dell EMC PowerEdge R240 system
Configuring your system For information about the iDRAC features, www.dell.com/poweredgemanuals
configuring and logging in to iDRAC, and managing
your system remotely, see the Integrated Dell
Remote Access Controller User's Guide.
For information about understanding Remote
Access Controller Admin (RACADM)
subcommands and supported RACADM
interfaces, see the RACADM CLI Guide for iDRAC.
For information about Redfish and its protocol,
supported schema, and Redfish Eventing are
implemented in iDRAC, see the Redfish API Guide.
For information about iDRAC property database
group and object descriptions, see the Attribute
Registry Guide.