Self Service Bag Drop

Technical Description
Developed in conjunction with

This document contains information on products that are subject to continuous improvement
Glidepath reserves the right to change specifications and information without notice.
 CHECKITXPRESS Self Service Bag Drop

Table of Contents

CHECKITXPRESS PRODUCT INFORMATION

1. SSBD Product................................................................................................................................... 3
Key Product Features .............................................................................................................. 4
1.1.1. Product Information........................................................................................................ 5
1.1.2. Equipment Specifications ................................................................................................ 7
1.1.3. Power Requirements ...................................................................................................... 7
1.1.4. Standards, Compliance and Certifications ...................................................................... 8
Client Application Support ...................................................................................................... 9
System Overview................................................................................................................... 10
1.3.1. Application Modes ........................................................................................................ 11
Integration with the Baggage Handling System .................................................................... 11
Integration with the BHS SCADA ........................................................................................... 13
Intrusion Detection Operation .............................................................................................. 14
1.6.1. User Intrusion................................................................................................................ 14
1.6.2. Induct Intrusion ............................................................................................................. 14
1.6.3. Optional Collector Intrusion.......................................................................................... 15
Detection of Baggage that is not Conveyable ....................................................................... 16
Tub Detection Methods ........................................................................................................ 16
Expected Passenger Throughput .......................................................................................... 16
1.9.1. Throughput Calculations ............................................................................................... 17
2. SSBD IT and Management Systems .............................................................................................. 18
Overview ............................................................................................................................... 18
2.1.1. CUSS Platform ............................................................................................................... 18
Integration of Management System with other External Systems ....................................... 19
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User Interface of Management System ................................................................................ 20

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2.3.1. Settings, Configuration and User Access Control.......................................................... 21

2.3.2. Real-time Supervisory Control and Monitoring ............................................................ 21
Reports Provided by Management System .......................................................................... 21
2.4.1. Airline Agent Monitoring Capability ............................................................................. 23
IT Configuration of Management System ............................................................................. 23
2.5.1. Back End Server Systems .............................................................................................. 23
3. SSBD Support and Maintenance Services ..................................................................................... 25
4. References .................................................................................................................................... 26
CHECKITXPRESS Launch ........................................................................................................ 26

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1. SSBD Product

CHECKITXPRESS PRODUCT INFORMATION

Glidepath worked with the innovation centre of Vancouver International Airport - Innovative
Travel Solutions (ITS) to jointly develop the CHECKITXPRESS SSBD.

The partnership between Glidepath and ITS allowed for a

holistic collaboration that drove many of the features that make Averages 10
the CHECKITXPRESS a truly unique product. Fully CUSS
compliant and meeting ADA standards, the CHECKITXPRESS is
seconds to process
designed for use by all passengers - including those with a bag
reduced mobility – and combines inspiring industrial design with
cutting-edge technology.

At only 100 mm off the floor, the weigh-scale conveyor features a ramp to allow passengers to
simply wheel their bag up onto the conveyor where image capture cameras quickly and
accurately scan the bag tag. Intrusion sensors prevent bag
First time read tampering and keep passengers safe from moving conveyor belts
while a 3D camera checks bag dimensions. All of this takes place in
rate 95% a matter of seconds and the highly accurate - first time - tag read
minimises agent intervention.
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 CHECKITXPRESS Self Service Bag Drop

Key Product Features

CHECKITXPRESS PRODUCT INFORMATION

Fast: The unique camera-based bag tag scanner reads tags faster and more
accurately than traditional laser technology. Incorporating optical systems,
CHECKITXPRESS will read barcodes in positions that traditional laser scanners
cannot. The CHECKITXPRESS averages 10 seconds to weigh, scan the bag tag,
check dimensions and induct the bag and achieves an average first time read
rate of 95% - minimising agent intervention.

Easy Loading: Ergonomically designed, allowing for over the front/side-

loading of bags without obstruction. The ultra-low scale conveyor – only
100mm off the floor – has a ramp to assist passengers to wheel or lift the bag
into position. The aesthetic design provides a non-intimidating user
experience.

Accessibility: Meeting American Disability Association (ADA) standards and

accessibility needs has been a key focus. The lowered loading conveyor eases
bag placement. The open access from conveyor to kiosk matches a wheelchair
turning radius, and the kiosk touchscreen is ideally positioned for wheelchair-
based passengers.

Projection System: The projection system is a value-added feature providing

a customisable projection onto the loading conveyor surface. This provides a
guide to facilitate bag placement and optimise the loading process. The
projection system can also be used to display logos, advertising or other
images/instructions.

Configurable Status Light Display: LED status lighting provides a guide for
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check-in personnel as to the status of the CHECKITXPRESS units and whether

a passenger needs assistance. The LED lighting is highly visible so that status
can be seen at a glance down a row of CHECKITXPRESS units. The LED lighting
colours and patterns are customisable and dynamic to provide an unlimited
range of status and alert functions, such as different colour
patterns/graduations for attention by personnel from different airlines &
processing status for passengers.

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Ease of Maintenance: A modular design provides a system built for ease of maintenance, with

CHECKITXPRESS PRODUCT INFORMATION

rollout conveyors and easily removable trim and fixings. Maintenance functions
and instructions are built into the standard user interface to make these operations
fast and efficient.

Intrusion detection: The CHECKITXPRESS intrusion system prevents any kind of

trapping or injury to passengers and maintains the integrity of the weighing
process.

Vison System: The CHECKITXPRESS Vision System utilises advanced imaging

technology that can assess baggage suitability for conveyance by the BHS to
determine if a tub is required and can automatically detect use of a tub and
subsequently deduct the tub weight from the overall bag weight.

3D Dimensioning System: Digital camera technology is used to determine the

height, length and width of the bag to automatically ascertain if the bag requires
oversize handling.

1.1.1. Product Information

The CHECKITXPRESS is based on the recommended IATA two-step process:

• Step 1 Kiosk Processing: the initial passenger check in phase; either at home or at the
airport/airline kiosk, completing seat selection, statutory statements, receiving bag tags,
passenger fastening the bag tag to the bag and printing the boarding pass.
Average time spent at kiosk = 2-3 minutes

• Step 2 Self-Serve Bag Drop: the CHECKITXPRESS Bag Drop which includes scanning the
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boarding pass, loading the bag on the scale conveyor, checking the weight, dimensions
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and scanning the attached bag tags, concluding with inducting the bag into the BHS.
Average time spent at CHECKITXPRESS = 10 seconds

In a one step process – all activities are undertaken at the self-serve bag drop.

The two-step process allows the more time-consuming task of checking in to take place at a kiosk
and the time spent at the self-serve bag drop is minimised. Self-serve bag drop infrastructure is a
costlier investment than that of a kiosk so less bag drops are needed in a two-step process.

1.1.1.1. Bag Dimensions

Description Maximum Minimum
Length 1120 mm | 44” 355 mm | 14”
Width 650 mm | 26” 200 mm | 8”
Height 865 mm | 34” 50 mm | 2”
Weight – configurable 50 kg | 7st.12lbs 0.5kg | 1lb

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1.1.1.2. CHECKITXPRESS Dimensions

CHECKITXPRESS PRODUCT INFORMATION

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Overall
Length 2910 mm 115”
Height 1570 mm 62”
Width Single 1605 mm 63”
Width Double 2945 mm 116”
Conveyors
Scale Conveyor Length 1350 mm 53”
Scale Belt Height 100 mm 4”
Discharge Height 395 mm 16”
Induction Conveyor Length 1365 mm 54”
Max Static Load 120 kg 18st.12lb
Noise Rating < 65 dB
Belt Width 650 mm 26”

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1.1.2. Equipment Specifications

CHECKITXPRESS PRODUCT INFORMATION

1.1.2.1. Hardware Inclusions
Hardware Description
Scale Electronics Atrax – certified cargo scales
Cameras Basler CMOS 10 fps colour Gigabit POE
Basler CMOS 10 fps mono Gigabit POE
Fixed Scanner Zebra 2D fixed Scanner
Intrusion sensors 2D Lidar laser short range scanners
3D camera IFM 3D / time-of-flight imaging camera
Touch Monitor 15.6” touch monitor / User Interface
Kiosk PC Industrial control PC
LED user interface / status Microcontroller based LED strip arrays
Conveyors 3-Phase drum motor drive rollers
E-Stop Industry approved Safety E-Stops
UPS backed up UPS system for allowing 5-10 min backup
computer/others power if 3 phase powers is lost.
Projector LED/Laser Projector
Optional Components
Hand Scanner Zebra 1D/2D hand Scanner

1.1.3. Power Requirements

Glidepath’s CHECKITXPRESS requires 3-phase plus earth, 415V, 3.9A FLC (Full Load Current).
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1.1.4. Standards, Compliance and Certifications

CHECKITXPRESS PRODUCT INFORMATION

Glidepath’s CHECKITXPRESS is compliant to the following standards:

IATA Standard Reference Documents

Certification - IATA CUSS Spec_Certification_1.0-rev1.1.pdf
CUSS Manual -- Requires IATA Extranet login
IKVM.NET - http://www.ikvm.net/uses.html#Develop+.NET+applications+in+Java
IIOP.NET
◦ http://iiop-net.sourceforge.net/
◦ https://github.com/snaewe/iiop-net
Corba.NET
https://sourceforge.net/projects/remoting-corba/
http://remoting-corba.sourceforge.net/
CUSS Specification – Common Self Service Technical Spec CUSS 1.3, 1.4, *1.5 *(in development)
IATA Technical Peripheral Specifications Manual [replaces former AEA standards]
EMV – Visa Integrated Circuit Card standard version 1.3.2
Application Overview / Card (ICC) Specification / Terminal Specification
HTML Specification, version 4.0 or later, by W3C
IATA Recommended Practices 1706c, 1706d, 1706e, 1720a, 1723
IATA Resolutions 722c, 722d, 722e, 792 (BCBP)
ISO 7810-7811, 7812, 7816
ISO 8859-1 Latin 1
ISO/IEC 10646-1 second edition
JavaTM 2 Platform, Standard Edition, versions 1.3.1 and 1.5.0 by Sun Microsystems
CUSS Technical Specifications
CUSS Interface Definition Language (IDL) files
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CUSS XML Message schema (XSD) files

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CUSS XML Message sample (XML) files

CUSS Certification Document
CUSS Self-Certification Criteria
Architecture Overview
JavaTM 2 Platform, Standard Edition, version 7, by Oracle
Scalable Vector Graphics (SVG), version 1.1 or later, by W3C
CORBA specifications, version 2.3 or later, by OMG
Unicode Standard version 3.0.0, by Unicode, Inc.

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Client Application Support

CHECKITXPRESS PRODUCT INFORMATION

Each airline to use the CHECKITXPRESS will require a Common Use Self Service (CUSS) compliant
airline SSBD application with a connection to its backend host / DCS system to process baggage
induction in accordance with its own specific business rules for passenger processing. This works
very much like an application for a cell phone. The application takes control of the SSBD hardware
(weigh scale, cameras, tag readers, passport readers etc) and through a live connection,
processes the passenger in accordance with that specific airline’s processing rules (current
passenger status, number of booked bags etc) much like the application will take control of
phone hardware.

The Glidepath SSBD operates in accordance with CUSS principles, meaning a CUSS compliant
airline application will operate on the Glidepath SSBD platform. CUSS simply means the
communication messages used by the SSBD platform and the CUSS compliant airline SSBD
application which sits on the platform, are written to a common standard. This allows the same
airline application to be reused across any CUSS compliant SSBD vendors units – controlling the
SSBD hardware regardless of manufacturer. CUSS principles also allow multiple airline
applications to run on a single SSBD unit providing common access to shared terminal
infrastructure.

IMPORTANT: An SSBD cannot operate without this airline DCS connection which is achieved via
the airline applications link to the airline DCS so airports wishing to purchase SSBD units for their
respective airlines must first understand if the airlines have CUSS compliant airline SSBD
applications readily available.

As the adoption of SSBD technology grows, so will the availability of CUSS compliant airline SSBD
applications, but if the airline has not yet developed an application – development is necessary.
The investment for the airline is offset by the nature of CUSS. Once created, the same CUSS
application can be reused repeatedly on CUSS compliant SSBDs throughout the world.

Glidepath can develop CUSS compliant airline SSBD applications on behalf of the airline but there
is a development cost and development timeframes to consider per airline.

An additional benefit is the ability to standardise the system management interfaces allowing a
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common management application to be developed and maintained which is accessible to

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multiple airlines. This management application includes system monitoring functionality, remote
management of individual kiosk applications and routine performance reporting.

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System Overview

CHECKITXPRESS PRODUCT INFORMATION

Airline Departure
Control System
(DCS)
CHECKITXPRESS Integration Server
Airline Plug-in (Diagnostics, Monitoring, Reporting)
Airline Host
Business Rules

TCP / IP TCP / IP TCP / IP

CHECKITXPRESS CHECKITXPRESS
OEM CUSS Airline CUSS CHECKITXPRESS
Common Launch Application
Application Application System Manager
Application Manager

Glidepath System Management Suite

CHECKITXPRESS CUSS PLATFORM

CUSS Virtual Device

3D Dimensioning Printers
Components
cameras

Status LED’s Hand-held scanner

Touch screen Data projector

Boarding pass
Bag Drop PLC Weigh scale
scanner

Barcode Cameras Photo eye

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Side intrusion
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Front intrusion

CHECKITXPRESS
AEA – SBD Conveyror conveyor
Integration
Hardware Devices

BHS PLC SAC SCADA

Baggage Handling System

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The platform that controls the CHECKITXPRESS bag drop hardware has been developed to provide a
standard software interface able to integrate both CUSS standard client applications and

CHECKITXPRESS PRODUCT INFORMATION

alternatively custom airline/airport applications as indicated in the above diagram. Glidepath has
developed a generic SSBD server which can be used to accommodate airlines lacking a dedicated
client application of their own. In addition, this can be used as the basis for an airline to develop
their own dedicated passenger processing application for use at other ports.

1.3.1. Application Modes

The CHECKITXPRESS Application Manager has three allowed Operating Modes:

• Multi-Application Mode (MAM): this is a multiple airline – shared environment where the
user selects the airline they are travelling with via the CLA
• Single-Application Mode (SAM): the user still selects the airline from the CLA but there is
only one choice
• Dedicated-Single Application Mode (DSAM): in this scenario, the single airline application
is the only one running and the CLA is only used to display general messages when the
airline application is disabled, stopped or suspended.

A separate fallback application – manual transfer mode is also possible in combination with any
of these three modes of operation.

These different modes allow a CUSS SSBD to run a different style of operation to meet the various
needs of the airport and airline. For example, an SSBD running at a dedicated airline counter may
operate in single-app mode, whereas a shared SSBD in a common area or parking garage will
usually operate in multi-application mode. It is also possible that a CUSS SSBD changes from one
mode of operation to another at various times of the day or week, without restarting the
individual CUSS applications.

Glidepath’s CUSS platform accommodates all of the recommended application architectures

defined in the CUSS standard.

Integration with the Baggage Handling System

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Each CHECKITXPRESS lane has dedicated digital I/O provided via a pre-wired industrial connection
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[16 pin connector supplied] for interfacing with the BHS system, labelled as “BHS”.

The following diagram illustrates the core systems involved in the processing of outbound
baggage in a system utilising the CHECKITXPRESS.

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CHECKITXPRESS PRODUCT INFORMATION

PIN SOURCE LABELS DESCRIPTION
1 BHS BHS01_24V 24V BHS Power supply
2 BHS BHS02 0V BHS Power supply
3 BHS BHS03 Resetting SSBD faults from BHS
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4 BHS BHS04 Window is available

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5 CHECKITXPRESS BHS05 SSBD Request window

6 CHECKITXPRESS BHS06 SSBD E-STOP OK
7 CHECKITXPRESS BHS07/ES/24DC/2 BHS E-STOP channel 1 - 24V
8 CHECKITXPRESS BHS08/ES/0DC/2 BHS E-STOP channel 2 - 0V
9 CHECKITXPRESS BHS09/ES/24DC/1 BHS E-STOP channel 1 - 24V
10 CHECKITXPRESS BHS010/ES/0DC/1 BHS E-STOP channel 2 - 0V
11 CHECKITXPRESS BHS011 SSBD Fault indicate
12 BHS BHS012 BHS System available
13 CHECKITXPRESS BHS013 SSBD Enabled
14 BHS BHS014 SSBD E-STOP NC1
15 BHS BHS015 SSBD E-STOP NC2
16 BHS BHS016 E-STOP NC1
17 BHS BHS017 E-STOP NC2
18 BHS BHS18 BHS Intrusion
19 BHS BHS19 SSBD Intrusion
E - E1 EARTH

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Each CHECKITXPRESS may communicate with an airline DCS via the DCS Gateway to process the
induction of bags into the BHS and inform the DCS of bag details and when a bag has been

CHECKITXPRESS PRODUCT INFORMATION

inducted. The CHECKITXPRESS Controller negotiates with the BHS PLCs to achieve the bag
induction.

All BHS inputs and output signals are electrically isolated from the CHECKITXPRESS signals.

Integration with the BHS SCADA

The signals as described in the BHS interface can be implemented in the BHS SCADA. Additional
digital signals can be included in the BHS interface to include the following:

Signal Type
All Photo Eyes
SSBD Processing

Where the BHS PLC is on the same network as the BHS SCADA system, an OPC server/client
software connection is available for all system parameters on the PLC and can be exposed to the
SCADA system. This includes all of the sensors signals and additional statuses incorporating
timestamping functionality for log file tracing.

The following table (not an exhaustive list) show some of additional available information.

Signal Type
Successful Bag Induct
BHS Window Acknowledgement
Bag Counts
Rejected Bags
Bag Weight
Bag Dimensions
Network Connection Status
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Intrusion Detection Operation

CHECKITXPRESS PRODUCT INFORMATION

The CHECKITXPRESS has been designed to provide bag security and passenger safety from moving
conveyor parts through the use of intelligent, configurable intrusion sensors.

1.6.1. User Intrusion

When the CHECKITXPRESS is in operation and a bag weight has been detected by the weigh scale,
the front and side intrusion sensors are activated. The purpose of these sensors is twofold; to
protect the integrity of the bag weight once it has been recorded (i.e. the passenger does not add
any additional items to the bag), and to ensure the passenger is safe from the moving conveyors
as the bag is inducted. Should either of the intrusions sensors be breached during processing, the
CHECKITXPRESS conveyors will stop and the decision as to how to proceed is determined by the
airline application / business rules. The User Intrusion is not interlocked with the collector E-stop
zone.

Figure 1. User Intrusion

1.6.2. Optional Induct Intrusion

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Once the bag has progressed to the induction conveyor, it is protected from interference via the
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Induct Intrusion sensor located between the scale conveyor and induction conveyor. This allows a
second bag to be processed ensuring no tampering can occur to the first bag while it awaits its
bag window onto the collector conveyor. The Induct Intrusion is not interlocked with the
collector E-stop zone.

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CHECKITXPRESS PRODUCT INFORMATION

Figure 2. Induct Intrusion

1.6.3. Optional Collector Intrusion

When not in use, an intrusion sensor located between the induct conveyor and collector is
permanently active to ensure no passenger can access the collector conveyor undetected. Should
a passenger breach this intrusion sensor, the collector conveyor will stop and require a reset.

The Collector Intrusion is interlocked with the collector E-stop zone.

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Figure 3. Collector Intrusion

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Detection of Baggage that is not Conveyable

CHECKITXPRESS PRODUCT INFORMATION

The CHECKITXPRESS 3D camera automatically determines whether a bag is oversize or undersize
in accordance with the BHS/airline minimum/maximum bag dimensions.

The integrated weigh scale automatically detects bags that fall outside the minimum/maximum
weights as per the BHS requirements.

Bag ‘hygiene’ issues that may cause problems in the downstream BHS (soft bags, bag with loose
straps, extended handles etc) can be determined using the licensed CHECKITXPRESS Vision
System.

Tub Detection Methods

The method for tub detection utilises the CHECKITXPRESS Vision System – a licensed, intelligent
camera based solution that can automatically detect and remove tub weight when a tub is
identified.

Expected Passenger Throughput

Glidepath’s operational SSBD units have been consistently performing with a 95+% first time read
rate (tag read taken without the requirement for repositioning the bag). The coverage of the bag
tag reading camera system is so efficient that non-reads are nearly always limited to acts of
human error such as placing the bag with the tag under the bag in a non-readable position.

Bag Processing Time includes:

• weight verification
• bag tag read
• overweight/oversize dimensions checked
• airline passenger processing via CUSS application
• bag advanced to the induct conveyor to queue for its window onto the collector

CHECKITXPRESS average Bag Processing Time = 10 seconds

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Total transaction Time includes:

• passenger presentation
• bag loading to bag drop
• boarding pass scan
• bag processing time
• passenger exit time

CHECKITXPRESS average Total Transaction Time = 30 seconds*

* Factors that impact processing time:

• Oversize or overweight bags – transaction is not completed and the passenger is directed
to oversize
• Passengers’ extended loitering in the bag drop zone - delaying the next passenger
• Lack of passenger wayfinding – not understanding process

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• Intrusion into the zone around the scale conveyor during bag processing
• Positioning of the check-in kiosks

CHECKITXPRESS PRODUCT INFORMATION

• Ratio of kiosks to SSBDs
• Airline’s bag allowances / number of bags per PAX
• Airline application work flow
• Poorly printed bag tags

1.9.1. Throughput Calculations

Single Lane SSBD 2 PAX per minute / 120 PAX per hour

Dual Lane SSBD 4 PAX per minute / 240 PAX per hour
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2. SSBD IT and Management Systems

CHECKITXPRESS PRODUCT INFORMATION

Overview
The CHECKITXPRESS System Management Suite is a licensed service that is provided under the
terms of the support agreement.

It is accessible via a web-enabled graphical interface which can run on workstations or mobile
devices such as phones and tablets.

Features include:

• Remote real-time monitoring and supervisory control panels with different levels of detail:
o A high level overview of all bag drops and their current operational status
(processing passenger, idle, E-Stop, device health etc)
o Detailed graphical representation of a kiosk and underlying components providing
real-time visual information on intrusion, belt movements, E-Stop, screen state,
hardware readings etc.
• Customisation and configurability - depending on the features deployed. Airline and/or
airport-specific configuration, bag allowances and etc.
• Detailed predefined and customisable reporting and performance dashboards enabled by
high fidelity data acquisition.
• An extensive range of graphs and charts are included, from daily summaries to very granular
visualisations of operational processing information down to millisecond level.
• Data-mining, behavioural and pattern analysis from all the sensor and timing information
captured

2.1.1. CUSS Platform

The CHECKITXPRESS CUSS Platform is a licensed software environment with defined interfaces
for monitoring and managing CUSS compliant applications and devices. It defines standard
interfaces for availability and control of hardware.

The platform comprises three key software modules enabling self-service operation:
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• CUSS Application Manager

• CUSS System Manager
• CUSS Common Launch Application

2.1.1.1. CUSS Application Manager

The CUSS Application Manager is responsible for controlling and scheduling the kiosk applications
that are registered on a specific kiosk. This includes declaring individual or all applications
stopped or suspended upon instruction from the system manager interface.

For example, a platform provider may wish to stop all applications at night when the airport is
not operational. The Application Manager is also responsible for informing the Common Launch
Application to remove (or make un-selectable) application icons from the selection (launch)
screen when individual applications are disabled, stopped, suspended or become unavailable for
whatever reasons, or to display an appropriate general "kiosk not available" screen when all
applications are disabled, stopped, suspended or unavailable.

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2.1.1.2. System Manager

CHECKITXPRESS PRODUCT INFORMATION

The System Manager interface is a standard CORBA interface [In accordance with CUSS
standards] implemented on the kiosk, allowing for remote management of the kiosk by providing
the ability to remotely control and monitor the platform with registered system manager
applications via defined interfaces with the device components and the application manager
functions on the platform.

This enables a range of diagnostic, monitoring, reporting and control functions to be undertaken
by both individual airlines, authorised support providers and the platform provider.

2.1.1.3. Common Launch Application

The Common Launch Application, also known as Selection Interface Screen, is the application that
is resumed during idle times, when no other kiosk application is active. It shows the common
launch screen with all application providers' logos that have a kiosk application registered on the
kiosk and that are currently available and selectable.

The customer chooses the application provider's logo. This choice is reported to the application
manager, which then activates the indicated kiosk application. In the case of all the registered
kiosk applications being unavailable, stopped, disabled or suspended, the common launch
application will show "kiosk not available" type of screens. In general, the behaviour of the
common launch application changes when one or more kiosk applications change their status.

Integration of Management System with other External Systems

Depending on the deployment and infrastructure configuration, the following integration options
are available:

• The System Management Application and associated backend infrastructure, as shared by all
bag drops, can interface with airline DCS host services for BSM and flight feed messaging.
• Integration at individual kiosk level is available for third party airline system management
tools, via the IATA CUSS AL (Airline) System Manager interface enabling the remote
monitoring of that airlines applications. SP (Service Provider) System Manager interface is
available for integration with the airport systems, where required in accordance with the
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IATA CUSS/CUWS standard.

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The following diagram illustrates the system architecture and points of integration with the external
systems, with CUSS-compliant integration points in green.

CHECKITXPRESS PRODUCT INFORMATION

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Figure 4. System Architecture

User Interface of Management System

The management user interface is best be described in terms of three main functional areas:

• Global, kiosk-level settings and user access control

• Real-time supervisory control and monitoring
• Reports and performance dashboards

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2.3.1. Settings, Configuration and User Access Control

CHECKITXPRESS PRODUCT INFORMATION

Configuration and access control UI panels allow to set various parameters applicable at various
levels in the system. For example, operators can set airport limits and bag parameters on a per-kiosk
basis, enable/disable features and so on. Access to various features in the UI can be set up via user
access control settings. Note that airline specific rules cannot be adjusted via Glidepath management
software if the passenger facing application is provided by a third party.

2.3.2. Real-time Supervisory Control and Monitoring

The management application can be accessed via a browser from any desktop or mobile device
connected to the network. Authorised users can access the real time kiosk monitoring panel, where
an accurate graphical representation of terminals can be observed. The app can be displayed in
multiple window providing detailed visual information for each unit or a more generalised display of
the whole floor. Generally, at the higher level, colour-coded bag drop icons would provide a
sufficient impression of the state of operation. At any time an individual kiosk view can be brought
up with dynamic device information and user interactions displayed in real time on an isometric
rendering of unit.

The Management Application illustrate the supervisory control and monitoring features at the
individual kiosk level.

Indicating Front Intrusion Indicating Side Intrusion Indicating ATR Fault

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Reports Provided by Management System

The CHECKITXPRESS management suite provides an initial layer of high level system monitoring
and system reporting. Glidepath has developed a system management application which
provides standard reports and dashboards. These can be installed locally at the airport within the
existing IT infrastructure providing airport operations with an overview of bag drop operation.

Reporting includes:

• Historical throughput reports (yearly, monthly, weekly or daily)

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• Flight reports
• Historical transactions (passenger, flight and bag information)

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• Error reporting
• Baggage transactions failure rates (transaction failure categories include; inactive tag,
overweight, closed flight, oversized baggage)
• Bag Drop usage trends (selectable time periods)
• Average transaction processing times
• Detailed processing reports
• Summary performance dashboard
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2.4.1. Airline Agent Monitoring Capability

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Near real-time graphical dashboards are maintained indicating bag drop unit status including;

• Bag drop unit availability

• Attendant alerts
• Airline application status
• Equipment faults

Remote diagnostic tools are provided allowing agents to undertake basic system intervention
including

• Clearing system alerts

• Overriding weight limitations
• Overriding dimension limitations
• Manual bag processing
• Resetting bag drop units

In addition to these capabilities, a more extensive suite of monitoring, reporting, diagnostic and
system configuration software tools is available through an operation and maintenance specific
application. This application is available on a range of computing devices accessible to local
support staff, on-call support staff and call centre support staff.

IT Configuration of Management System

2.5.1. Back End Server Systems
Integration with airline host/server networks via available airport network infrastructure systems
is a key element of Kiosk & Self-Service Bag Drop CUSS platform deployments. The Glidepath
System Manager (operating via the CUSS System Manager Interface) provides a flexible and
effective method for remote management and control of multiple Bag Drop units within
individual airports, across multiple airports and across multiple Territories/Countries.

In addition, each airline operating a CUSS client application on Self-Serve Bag Drop units requires
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similar system management capabilities in order to control the remote deployment of their
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passenger fronting client application across multiple airports, across multiple

Territories/Countries.

The responsibility placed on the airport is for the provision of secure and reliable networking
remote access infrastructure to airlines, platform providers & support service providers as
follows:

• Airline Host/Server gateways [CUSS client application]

• Airline System Manager gateways [CUSS system management application]
• Airline DCS gateways [Individual Airline Network – outside Airport Systems]
• Platform Provider System Manager gateway [CUSS system management application]
• Service Provider Distribution Server gateways [CUSS system management application]
• Local HLC/SAC [Proprietary communications/messaging protocol with local BHS system
HLC/SAC]
• Local BHS Digital I/O interface [Proprietary digital signal interface to local PLC/LLC BHS
controller]

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The CUSS infrastructure is required to support multiple users with differing requirements all
requiring access to the common platforms residing on multiple units within a physical airport

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environment.

Glidepath has some flexibility in the specific networking architecture required at the airport in
order to maintain the required security access of the broader IT system.
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3. SSBD Support and Maintenance Services

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Glidepath offers tailored Support and Maintenance services. Many of the daily and weekly tasks
do not need to be performed by Glidepath technicians or local contractors. These basic tasks can
be assumed by the airports operational staff who may be trained by Glidepath technicians and
supported through Glidepath’s Remote Support Service.

Remote support provides 24/7/365 access to skilled Glidepath engineers via our hotline service.
This first level of response may assist to diagnose the fault and guide airport staff.

Scheduled preventative maintenance tasks ensure that all components of the SSBD are working
to peak efficiency and to prevent possible failure of any one component reducing operational
uptime for the units.
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4. References

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Name Title Contact Details
Craig Richmond CEO – Vancouver Airport Email: Craig_Richmond@yvr.ca

Steve Hankinson VP Operations and Maintenance – Email: Steve_Hankinson@yvr.ca

Vancouver Airport
Chris Gilliland Director – Innovative Travel Solutions Phone: +1 (778) 229-0050
Email: Christopher_Gilliland@yvr.ca

CHECKITXPRESS Launch

https://www.passengerterminaltoday.com/news/technology/vancouver-international-airport-to-
deliver-worlds-most-efficient-self-service-bag-drop-system.html

https://www.airport-technology.com/news/vancouver-international-airport-installs-self-service-
bag-drop-unit/

Watch Vancouver Airport CEO – Craig Richmond and Glidepath Chairman – Sir Ken Stevens speak
about the CHECKITXPRESS here.
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CHECKITXPRESS PRODUCT INFORMATION

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