Training

Programme
CHANTIKA RIZTI
INTAN ISMAIL
RAYINDAFARA SUKMA
SHINTYA CAHYA
 Training Plan 2021
01 JANUARY
New Normal Procedure
04 APRIL
Effective Presentation & Salesmanship

MAY

02 FEBRUARY
Overbooking Policy
05 Main Factor to Consider While Menu
Planning

03 MARCH
Uniform Issues
06 JUNE
Hotel Operation Laundry
07 JULY
Emergency Response Plan 10 OCTOBER
Team Building

08 AUGUST
Welcoming New Trainee 11 NOVEMBER
English Class

09 SEPTEMBER
New Regulation of Lost & Found Procedure 12 DECEMBER
How to Help the Environment
January
New Normal Procedure
Date :
Tuesday, January 11th 2021 Remarks
Time :
01.00 p.m – 02.00 p.m - Bring Your Notes
Sub topic : - Dress Code : Duty Uniform
- What is it - 3 Representative from each
- How to implement it department
- The importance of it

Speaker :
- Yuri Nayy – HR Manager
- Melinda Chou - Hotel's Doctor

Audience :
Front Office, Housekeeping, F&B and kitchen
staffs

Place :
Meeting Room 1
February
Uniform Issues
Remarks
Date :
Wednesday, February 10th 2021

Time : - Bring Your Notes

Speaker :
Irene Xaru - Executive Housekeeper

Audience :
All new staff

Place :
Meeting Room 1
March
Overbooking Policy

Date : Remarks
Wednesday, March 16th 2021

Time :
10.00 a.m - 10.45 a.m
- Bring Your Notes
Sub topic : - Dress Code : Duty Uniform
- What is it
- How to handle
- Advantages and disadvantages

Speaker :
Alan Ong - Front Office Manager

Audience :
Front Office staffs

Place :
Meeting Room 1
 April
Remarks
Effective Presentation &
Salesmanship Skill
Date : - Bring Your Notes
Thursday, April 19 th 2021 - Dress Code : Duty Uniform
Time :
10.00 a.m - 10.45 a.m

Sub topic :
- Increase Sales Employee Skill & Confident
- Understand DO & DONTS
- Train fundamental skill

Speaker :
Mia Desiree - Director of Sales and Marketing

Audience :
Sales Marketing Staff

Place :
Meeting Room 2
 May
Remarks
Main Factor to Consider While
Menu Planning
Date : - Bring Your Notes
Friday, May 12th 2021 - Dress Code : Duty Uniform
Time :
03.00 p.m - 04.00 p.m

Sub topic :
- What to Serve
- Production Process
- Style & Type of Menu

Speaker :
Metawin Bright - Food & Beverage Manager

Audience :
Food and Beverage Staff

Place :
Meeting Room 3
 June Remarks
Hotel Opertion Laundry
Date : - Bring Your Notes
Monday, June 7th 2021
- Dress Code : Duty Uniform
Time :
09.00 a.m - 09.45 a.m

Sub topic :
- Flow Of Chart
- Control lost / damage linen
- Dry Cleaning

Speaker :
Khareem Ali – Laundry Manager

Audience :
Laundry Staff

Place :
Meeting Room 2
 July
Emergency Response Plan

Date :
Tuesday, July 13th 2021

Time :
Remarks Morning : 11.00 a.m - 12.00 p.m
Afternoon : 01.00 p.m - 02.00 p.m

Sub topic :
- Bring Your Notes - Emergency Point
- Emergency Evacuation
- Dress Code : Safety - First Treatment for the victims
Wearpack Uniform - How to use Fire Extinguisher
- 3 Representative from each Speaker :
department - Melinda Chou - Hotel's Doctor
- Ladooh Singh - Security Manager

Audience :
All staffs

Place :
Meeting Room 1
 August
Welcoming New Trainee

Date :
Monday - Tuesday, August 23rd-24th 2021
Remarks
Time :
08.00 a.m - 01.00 p.m

Sub topic :
- Bring Your Notes - Hotel Introduction
- Dress Code : Your School's - Hotel's Service and Product Introduction
Uniform - Hotel's rules and regulation
- Introduction to each department
- Bring the Employment
Contract Letter Speaker :
- Mark Lee - Training Manager
- Yuri Nayy - HR Manager
- Managers of Each Departments

Audience :
All new trainee

Place :
Meeting Room 1
 September
New Regulation of Lost
and Found Procedure
Remarks
Date :
Wednesday, September 16th 2021

Time :
Morning : 11.00 a.m - 12.00 p.m
Afternoon : 01.00 p.m - 02.00 p.m
- Bring Your Notes
- Dress Code : Duty Uniform Sub topic :
- Old Regulation
- Explanation of the new regulation of Lost and Found

Speaker :
- Irene Xaru - Executive Housekeeper
- Ladooh Singh - Security Manager

Audience :
Front Office, Housekeeping, F&B and Kitchen Staffs

Place :
Meeting Room
October
Team Building
Date :
Monday - Tuesday, September 25-26th 2021 Remarks
Time :
Monday : Start at 09.00 a.m
Tuesday : until 01.00 p.m
- Bring Your Own Belonging
Sub topic : - 6 representative from each
- Building a great Team
- Accommodating Criticism and suggestion to hotel department
management - Please Bring :
- Outdoor Games
1. Tumblr Lamp
Speaker : 2. Plastic Bucket
- Mark Lee - Training Manager
- Yuri Nayy - HR Manager 3. Sarong

Audience :
All Department

Place :
Gunung Putri Villa
November
English Class

Remarks
Date :
Wednesday, November 17th 2021

Time : - Bring Your Note

Speaker :
- Mark Lee - Training Manager

Audience :
Front Office, Housekeeping, F&B and Kitchen Staff

Place :
Meeting Room 1
December
How To Help the
Environment
Date :
Remarks
Thursday, December 16th 2021

Time :
Morning : 11.00 a.m - 12.00 p.m - Bring Your Note
Afternoon :01.00 p.m - 02.00 p.m
- 3 Representative from each
Sub topic : department
- Environment Problems
- How Hotel usually make a bad affect to the
Environment
Ways to reduce environmental damage

Speaker :
- Yuri Nayy - HR Manager

Audience :
All Department

Place :
Meeting Room 1
THANK YOU
 01
NATHAYA (G.4)
would the time be enough for trainning
programme

02 if the building is high, is assembly point

QUESTION
03
ELSA (G.2)
in october, the participant is all staff, so
the hotel will close?

04 AMANDA (G.3)
Requirement for new staff
01
ERRIA (G.3)
include fb, fo staff to attend topic training
about sales

02 NATHAYA (G.4)
the moderator have to smiling voice

ADVICE
03 JASON (G.1)
for Rayinda have to speak slowly

04 ALDO
More colorfull presentation
SUMMARY
Training program is an activity that undertaking some courses to boost
performance, productivity, skills, and knowledge.

In implementing this program, trainers, participants, relevant topics,

The person chosen to present the topic must be someone who knows the
topic well, The participants who will join this training program are staff who
have been targeted according to the training topic, And The topic chosen to
be presented in the training program is something that all participants must
know well in order to improve their work skills.