UGANDA POLICE FORCE

PUBLIC NOTICE
ONLINE APPLICATION FOR THE CERTIFICATE OF GOOD CONDUCT AND POLICE
CLEARANCE CERTIFICATE

INTRODUCTION

The Uganda Police Force is mandated under section 2 and 3 of the identification of the
offenders Act Cap 119 (1960) and Police Act Cap. 303 (2006) as amended to take and
keep criminal records of all persons who have committed crime.

Increasingly, to protect and guard their interest from criminal elements, Countries and
Organizations all over the world have over times put additional measures to identify and
apprehend criminals. Such measures include the taking of fingerprints which are used
for national identification, issuance of passports, visas, employment, joining academic
institutions etc.

Cognizant of the threat of the spread of COVID -19 and to minimize congestion at the
Directorate of INTERPOL Headquarters’ which is mandated to issue certificates of good
conduct, UPF is launching online services effective 17th May 2021.

This is being done with aim of:

• Reducing on the overcrowding at the Directorate of INTERPOL and International

1. Visit UPF website on www.upf.go.ug and click on the Services tab and select
Certificate of Good Conduct option OR type service.upf.go.ug/certificates in the
browser.
2. Click on Register button to create an account as shown below. (This applies to
applicants using this application for the first time and have never created an
account in this application, those with accounts click the Login Button).

Note: You require an active email to Register.

3. Please agree to the terms and conditions by clicking in boxes on left and click
next until you click the Agree Button.

4. Fill in all the required fields to enable you create an account as shown below.
5. Open your email to activate your account. A link will be sent to you where you
are required to click it. Without clicking this link your account will not be activated
and you will not be able to login.

6. After activating your account, the system will open a login page where you are
required to login in with your created account as shown below.
7. In case you forgot your password, click on the forgot password link to reset your
password.

8. After logging in, the system will provide you with three (3) options as shown
below.

Please note:

a) New Applicant is for those who are starting the application process. This
process will take you up to a level of making payment for the service you
are applying for.
b) Complete Application is for those who have gone through part 1 (New
Applicant) and have already paid for the services they are applying for.
c) Returning Applicant is only for those who are renewing their certificates
after expiring.
Step 1:

9. After clicking New Applicant Button, fill in all the personal details and all field with
red star are mandatory. After entering all information click Proceed Button.
10. The system will open a payment page as shown below. Choose the service type
you are applying for and the mode of payment. In the modes of payment, “Cash”
means payment over the Bank counter.
After click the Apply for service Button.

11. The system will provide a preview of the data you entered to confirm that it’s the
correct information. Where the information in the preview window is incorrect click
the Back button to edit your data. But where the data is correct, then click the
Submit Button.
Note: This is the last chance to edit your information before it is submitted.
12. The system will generate a payment slip for you with a Payment Registration
Number (PRN). Print it and take it to any bank for payment or pay with any other
payment mode you chose in the previous stages. You will also receive an email
with PRN details.
After payment, you will receive an email message confirming your payment. And this is
the last activity of the New Applicant process. Log out of the system.

Step 2

1. Login in the system using your email and password you created as shown below

2. The system will open options page and choose the Complete Application button
as shown below to proceed to booking
3. Select the application you paid for and click proceed as shown below.

Please note: You will not be able to proceed if your application is not paid for.

4. The system will open a page with different options to choose from depending on
what you wish to do as shown below.
 5. Choose the Book for an Appointment option to book for your preferred date you
wish to go to Interpol for Finger print capture. Select the date from the Calendar
and click the Confirm Booking Button.
You will receive an email confirming the date that you have selected together with
the requirements to go with.

Please note: Do not select public holidays.

6. After Booking, click the Back to Main Page button for more options as shown
below.

7. Choose Print Receipt option to generate a receipt.

Print it as it will be required when you visit Interpol on your appointment date.
 8. Go back to main page and select the Application Preview option

Also print this preview as it will be required on the day of your appointment.

9. Go to the main page and choose Application Status option. This will help you to
know the stage at which your application is at.
 Applicants from outside Uganda

The process remains the same but the mode of payment is only by visa or master
cards for the 30USD.

Then the applicant will have to send the original finger prints, scanned copy of the valid
passport, scanned copy of the exit visa from Entebbe International Airport, an application
letter addressed to Director INTERPOL and International Relations and a proof of
payment e.g. copy of the payment receipt.
PLEASE NOTE THE FOLLOWING:

• Only those booked for a specific date will be worked on. In case you miss to
appear on the date you booked, you will be required to re-book for another date.
• Those who will be found at or near the offices of Interpol on the dates not booked
for will be arrested.
• On the day of appointment, you will be required to come with the following
documents;
o Two (2) passport size photos
o Two (2) copies of your National ID or Passport
o Copy of application preview printed from the system
o Copy of Receipt printed from the system

NB: The fees remain unchanged for the two certificates, that is 76,000shillings for the
certificate of good conduct and 23,000 shillings for the police clearance.

In case of any inquiries contact the following people;

SSP MAYEGU MOSES +256707358658 mayegumoses@gmail.com

ASP KANISA PROSCOVIA +256757725628 proscovia.kanisa@upf.go.ug

ASP KARUHANGA GORDON +256781404876 aruho100@gmail.com

SGT ANYERO YUVENT +256755443320 ayuven@yahoo.com

Directorate of Interpol & International Relations, Plot 12 Mabua Road, Kololo P.O. Box
34203, Kampala Tel: +2564114500698 Fax +256414 500696; Email: interpol@upf.go.ug