Giving Directions
Module 4: Asking for and Giving Directions
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At the end of the lesson, learners should be able to:
1. Identify various expressions for asking and giving directions.
2. Use various expressions for asking and giving directions.
As happens in strange and new places, people get disoriented and may require
help finding their way, so guests may frequently ask you for directions. There
are a multitude of expressions that are used when asking for and giving
directions.
Prepositions of location used when giving directions
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go straight on your left
left
go to on your right
right beside
cross next to across from
behind in front of on the corner of…..
Additional Vocabulary
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sidewalk footpath no through way (road)
pedestrian main road street
avenue boulevard round about
dead end pavement
Land marks
art gallery bridge castle temple
cathedral cinema zoo department store
museum mosque post office police station
fire station railway bus station train station
traffic light stop light stop sign T-junction
Work together in pairs and read the following dialogue;
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EXERCISE!
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Using the Telephone
Module 5: Using the Telephone
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At the end of the lesson, learners should be able to:
1. Recognize common expressions used when talking on the
telephone.
2. Use common expressions used when talking on the telephone.
Read the expressions and repeat them individually to check your
pronunciation.
At times, you will find that you may have to leave or take a message because the
person being called is not in.
A caller’s request A callee’s request
Will you take a message? May I leave a message?
Could you give her a message Would you like to leave a
please? message?
Do you mind taking a I can leave him a message if
message? you like. May I ask who’s
Do you know when he might calling?
return? How do you spell your name
please?
He’s not in at the moment.
Could I have your name and
number (or room number)?
Work together in pairs and read the following dialogue;
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Let’s do this exercise.
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Bill Settlement
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Module 6: Bill Settlement
At the end of the lesson, learners should be able to:
1. Differentiate common expressions used when settling bills
and receiving payment for services.
2. Use various expressions when settling bills and receiving
payment for services.
Read the expressions and repeat individually to check your
pronunciation.
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Work together in pairs and read the following dialogue;
Guest: Could I have the check please?
Staff: Of course sir, I’ll be back in a moment.
Guest: I’d like to check out please.
Staff: Of course sir, could I have your room number and room key?
Guest: The room was 333. Here’s the key.
Staff: Did you use the mini bar sir?
Guest: Yes, I had a couple of sodas.
Staff: The total comes to $577.99. Will you be charging this sir?
Guest: Yes, put it on my Visa Card.
Staff: Sign here please. And thank you for staying with us.
Guest: There you go. Thanks
Staff: How will you be settling your bill sir?
Guest: I’ll be paying by cash.
Staff: Yes sir, here’s the bill.
Guest: Excuse me, but what is this charge for?
Staff: Let me see, it’s for an apple pie.
Guest: But we didn’t order apple pie.
Staff: I’m terribly sorry for the error sir. Let me refigure this.
Here you go sir.
Guest: That looks right. Thank you.
Staff: Would you like to pay for the tennis
court in cash or charge it to your room?
Guest: Just charge it to my room please.
Staff: Yes sir, if you could just sign here.
Guest: There you are.
Staff: Thank you sir, have a pleasant day.
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PRACTICE!
Use the information below in your conversations.
The guest didn’t order a beer with dinner
The bill had a charge for a deluxe burger, not a plain burger
The bill included a charge for 2 glasses of tea, the guest only had 1
The bill didn’t include 2 orders of ice cream
The guest got the wrong bill, for someone else’s order
WORD RACES!
Supplement: An addition to something
Amount: The cost of something
Sub-total: The amount of part of a bill
Total: The entire cost of something
Exchange Rate: The cost of one currency compared to another
Room Rate: The price of a room at a hotel
Charge: To pay for something with a credit card
Discount: An amount subtracted from the total
Invoice: Another word for bill
Coupon: A paper with a set price (usually discounted) for a good
Balance: The amount of money remaining (usually in a bank account)
Debit: To subtract from a balance
Credit: To add to a balance
Deposit: To put money into a bank account
Gratuity: An extra amount added to a bill given to a waiter or waitress for good service
Tip: A gratuity
Service charge: An additional amount added to a bill
Tax: An amount added to a bill that goes to the government
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