Ref: CO/PERSONNEL/HRMS/2018-19/EOI Dated: 20/11/2018

INVITATION FOR EXPRESSION OF INTEREST (EOI)

For

Implementation of Human Resource Management System (HRMS)

In

Central Office, Personnel Department,

5th Floor, Yogakshema (West Wing),
Jeevan Bima Marg, Nariman Point,
Mumbai – 400021,
Maharashtra, India.

PHONE: +91-022-22880147, 66598505

FAX: +91-022-22026284
EMAIL: co_hrmseoi@licindia.com
 CO/PERSONNEL/HRMS/2018-19/EOI Dated: 20/11/2018

THIS DOCUMENT IS THE PROPERTY OF LIFE INSURANCE CORPORATION OF INDIA

(LIC). THE USE OF THE CONTENTS OF THIS DOCUMENT, EVEN BY THE AUTHORIZED
PERSONNEL / AGENCIES FOR ANY OTHER PURPOSE OTHER THAN THE PURPOSE
SPECIFIED HEREIN, IS STRICTLY PROHIBITED AS IT SHALL AMOUNT TO COPYRIGHT
VIOLATION AND THUS SHALL BE PUNISHABLE UNDER THE INDIAN LAW.

Disclaimer

THIS REQUEST FOR EOI IS NOT AN OFFER BY LIC, BUT AN INVITATION TO

RECEIVE RESPONSE FROM ELIGIBLE INTERESTED BIDDERS FOR PROPOSING A
HUMAN RESOURCE MANAGEMENT SYSTEM (HRMS) FOR LIC. NO CONTRACTUAL
OBLIGATION WHATSOEVER SHALL ARISE FROM THE EOI PROCESS UNLESS AND
UNTIL A FORMAL CONTRACT IS SIGNED AND EXECUTED BY LIC WITH THE
BIDDERS. THIS DOCUMENT SHOULD BE READ IN ITS ENTIRETY.

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 CO/PERSONNEL/HRMS/2018-19/EOI Dated: 20/11/2018

INVITATION FOR EXPRESSION OF INTEREST (EOI)

For Implementation of

Human Resource Management System (HRMS)

Life Insurance Corporation of India invites Expression of Interest (EOI) from eligible

bidders for the implementation of Human Resource Management System (HRMS)

in all its offices.

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TABLE OF CONTENTS
Particulars Page No.
PART A - General Terms
A.1 Invitation for Expression of Interest 6
A.2 EOI Terminology 6
A.3 Guidelines for submission 7
A.4 Time Schedule 8
A.5 Bidding Methodology 9
A.6 Prime Proponent 10
A.7 Benchmarks / Analyst Reports 10
A.8 Reference Sites 11
A.9 Non Disclosure 11
A.10 Disclaimer 12
PART B–LIC HRMS Project
B.1 Introduction 14
B.2 Objective 14
PART C–Pre-Qualification Criteria
C.1 Pre-Qualification Criteria 16
C.2 Evaluation Process 17
C.3 Presentations, Demo, Proof of Solution 20
C.4 LIC Rights 21
PART D–Scope of Work : Services & Deliverables
D.1 Scope of Work 23
D.2 Alternative Options 30
PART E–Submission of EOI
E.1 Cost of Bidding 32
E.2 Response to EOI 32
E.3 Bid Security 33
E.4 General Instructions 33
E.5 Particulars to be provided by the Bidder 34
ANNEXURES
ANNEXURE I Pre-Qualification Criteria 36
ANNEXURE II General Information about the Bidder 39
ANNEXURE III Compliance Statement 41
ANNEXURE IV Technical Particulars to be provided by the Bidder 42
ANNEXURE V Integrity Pact Format 43
ANNEXURE VI Covering letter from the Bidder 50
Checklist of Responsive Bid 52
Total Pages 55

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PART A - General Terms

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A.1 Invitation for Expression of Interest

L ife Insurance Corporation of India (hereinafter referred to as “LIC”) is a statutory

Corporation established under section 3 of Life Insurance Corporation Act 1956 (XXXI of
1956) and having its corporate office at “Yogakshema”, Jeevan Bima Marg, Mumbai
400021. LIC has been a ‘Nation–builder’ and the largest insurer in India and is engaged
in the business of selling life insurance. LIC has Central office located in Mumbai, 8 Zonal offices,
113 Divisional offices, 2048 Branch offices, 1430 Satellite offices and 1227 Mini offices, with pan
India presence. LIC also has a Management Development Center, 9 Zonal Training Centers and
35 Sales Training Centers to provide training from time to time. The total number of in-service
employees is about 1,12,000 (as on 31.03.2018), temporary employees and around 60,000
retired employees. The in-service staffs are classified as Class I, II, III & IV comprising of officers
in the managerial cadres, officers in the business development cadre, staff in supervisory &
clerical cadres, and subordinate staff, respectively. LIC also has officials who are on contractual
engagement and vendors who provide services in non-core activities like security, cleaning, office
maintenance etc.

LIC desires to procure a Human Resource Management System (HRMS) from potential solution
providers. The HRMS will be uniform and standard package across all offices and departments of
LIC, in Bilingual form (English and Hindi) with provision to include language/s as applicable in the
State of India from where it is accessed. The system should provide all related HR services and
interface with the LIC e-feap system, LIC e-mail system, LIC edms, LIC SMS system and other
systems of LIC with which HRMS would interact/communicate. At present, our employee
databases are at Central office, Zonal Offices and Divisional Offices.

The objective of this request for Expression of Interest is to identify and pre-register eligible
applicants who are interested in providing solution for HRMS and have suitable capacity,
capability and experience.

A.2 EOI Terminology

For the purpose of this EOI, the following definitions shall apply.

A.2.1. Bidder/Proponent/Prime Proponent– A company submitting a Bid in response to

this EOI
A.2.2. e-FEAP– e-Front-End Application Package. Core Business System currently available
with LIC. LIC is in the process of upgrading to e-FEAP next - to centralize the data
base to the Zonal level from the Divisional Mini Data centers.
A.2.3. EOI - The Expression of Interest document in its entirety, inclusive of any addenda /
clarification / corrigendum that may be issued by LIC.
A.2.4. EULA - End User License Agreement.
A.2.5. HRMS–HRMS refers to end-to-end Solution pertaining to Human Resource
Management System related to Work Flow, Software, Hardware, etc., System
Administrators, Project Management, Technical Support (Onsite and Offsite) for
Software as well as Hardware, Help Desk, Portal, MIS, Integration with Corporation
Core Systems etc.
A.2.6. LIC/ Purchaser - Reference to “LIC” and Purchaser shall be determined in context
and mean without limitation “Life Insurance Corporation of India (LIC) “.

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A.2.7. Migration of the existing system- refers to the migration of the existing system, with
enhancements and upgradation. The existing database, presently available to LIC's
Core Business processes, should continue to remain available in an uninterrupted
state and also to be made available for LIC's other IT Systems.LIC, will determine if
and when integration / migration to the new solution would be feasible. Ease of
migration, total cost, production implications, end users training and adoption,
downtime and overall staff time and effort will be key factors in evaluating an
integration/migration decision.

A.2.8. OEM - Original Equipment Manufacturer of Software, Hardware etc.

A.2.9. Proposal/Bid – The Bidder’s written reply or submissions in response to this request
for Expression Of Interest.
A.2.10. Solution/Services/Work/System – “Solution” or “Services” or “Work” or “System”
means all services and deliverables to be provided by a Bidder as described in the
EOI and include services ancillary to the supply of the Systems, such as
transportation and insurance, and any other incidental services, such as installation,
migration, commissioning, provision of technical assistance, demonstrations and
other obligations of the Supplier covered under the EOI.

A.3 Guidelines for submission

This document should not be construed as Tender/Request for Proposal (RFP) in any form and
would be non-binding on LIC in any manner whatsoever.

The EOI document is available for download from our Official Website www.licindia.in under the
link 'Tenders'. It is also uploaded in Central Public Procurement (CPP) Portal of Government of
India under the link http://eprocure.gov.in/cppp/

Payment for the Bid security is to be made at the time of submission of EOI in the form of
a Demand Draft / Pay Order issued by a nationalized / scheduled bank located in India drawn in
favour of “Life Insurance Corporation of India” payable at Mumbai.

Sealed EOI are invited from the eligible bidders, which must be prepared in accordance with the
procedures stated in this EOI document and submitted to the Executive Director(Personnel),
Life Insurance Corporation of India, not later than the date and time as stated in the Time
Schedule(A.3).

The address of the Competent Authority to receive the bids is given below. A drop box is
provided to receive the bids.

Executive Director (Personnel),

Life Insurance Corporation of India,
Central Office, Personnel Department,
5thFloor, West Wing,
‘YOGAKSHEMA’,
Jeevan Bima Marg,
Nariman Point, Mumbai,
PIN - 400021.

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A.4 Time Schedule

Time Schedule of Various EOI related events

1 Date and time of availability of 20/11/2018 1030 hrs IST
EOI Document for HRMS on LIC
Website and CPP Portal, GOI
2 Last date for Submission of 03/12/2018 1730 hrs IST
Queries
3 Last date for confirmation for 06/12/2018
attending the Pre-Bid Conference
4 Pre-Bid Meeting 10/12/2018
5 Issue of Pre-Bid Query 17/12/2018
Responses and Corrigendum(if
any)
6 Last date and time for 24/12/2018. Time 15.00 hrs IST
Submission of EOI (Two Hard
Copies, with one soft copy in a
non-rewritable DVD) (on or
before)
7 Date & Time of opening of EOI 24/12/2018. Time 17.00 hrs IST
8 Addressee and Office Address Executive Director (Personnel),
for Communication/ Place of Life Insurance Corporation of India,
submission and opening of EOI Central Office,
Document. Personnel Department,
5th Floor, West Wing, ‘YOGAKSHEMA’,
Jeevan Bima Marg, Nariman Point
Mumbai-400021.
Email : co_hrmseoi@licindia.com
9 Bid Security Rs.10,00,000/- Payable by Demand Draft/ Pay order
(Rupees Ten Lakhs Only)
10 Bid Validity Period Bid must be valid for 180 days from the date of opening
of the EOI.
11 Name of the contact person for Sri V. Ravi Kumar
any clarification Secretary (Per/Admin)
Life Insurance Corporation of India,
Central Office, Personnel Department,
5th Floor, West Wing, ‘YOGAKSHEMA’,
Jeevan Bima Marg, Nariman Point
Mumbai-400021.
Phone: 022-66598505; Mobile:- 9820402486
E-mail : kumar.ravi@licindia.com
12 Reference No. CO/PERSONNEL/HRMS/2018-19/EOI Dated: 20/11/2018

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Pre-Bid Meeting and Clarifications:

The representatives of the interested organizations (restricted to two persons) may attend the
Pre-bid meeting at their own cost. The purpose of the meeting is to provide bidders with any
clarifications regarding the EOI. Pre-registration by prospective bidder and confirmation by LIC
for attending the Pre-bid meeting is mandatory. Firms can send email (co_hrmseoi@licindia.com)
to get confirmation for attending the Pre-Bid meeting.

A Pre-Bid meeting will be held as per EOI Timelines at the following venue:

LIC of India, Conference Hall,

Central Office, Investment Department,
6th Floor, East Wing, ‘YOGAKSHEMA’,
Jeevan Bima Marg, Nariman Point
Mumbai - 400021.

Proposers are strongly encouraged to register for and attend the Pre-Bid Meeting. Proposers
should prepare for the meeting by reading the EOI document and creating a list of questions to
be asked during the meeting. All the queries should be received on or before the prescribed date,
through email only with subject line “Queries to EOI for HRMS”.

EOI will be opened on the stated day at 17.00 hrs at the given address in the presence of the
bidders’ representatives who wish to attend.

Responses to Pre-Bid Queries and Issue of Corrigendum:

a) LIC will endeavor to provide timely response to all queries. However, LIC makes no
representation or warranty as to the completeness or accuracy of any response made
in good faith.

b) At any time prior to the last date for receipt of bids, LIC may, for any reason, whether at its
own initiative or in response to a clarification requested by a prospective Bidder, modify
the EOI Document by a corrigendum.

c) The Corrigendum (if any) and clarifications to the queries from all bidders will be posted on
the www.licindia.in under Tenders Section and also under the link http://eprocure.gov.in/cppp/
of CPP Portal, GOI.

d) Any such corrigendum shall be deemed to be incorporated into this EOI.

LIC may, at its discretion, extend the last date for the receipt of EOI Bids before the last date
mentioned in the Time Schedule.

A.5 Bidding Methodology

Expression of Interest is obtained from the eligible bidders. Bidders will be asked to make
presentation/demonstration on their capabilities and their proposal. Short-listed bidders would be
issued Request for Proposal (RFP) inviting the technical and commercial bids at a later date.
However, LIC reserves the rights to go for an open/closed RFP.

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The Criteria for selection would include:

A.5.1 Bidders who meet the Pre-Qualification criteria mentioned in this Invitation to
Expression of Interest and parameters mentioned in C.
AND

A.5.2 General Qualifications: Company profile, Understanding of LIC’s requirement,

Systems proposed, references reflecting similar work with HRMS implementation and
related experiences, availability of key resources and infrastructure and having,

a) ability to deliver the stated scope of work, the process/quality methodologies that
system integrator adopts recognition of issues and problems,

b) formal level of relationship with the OEM’s involved, if any,

c) capability to provide comprehensive support services for the IT Infrastructure

delivered as part of this procurement process,

d) capability to provide non-technical and operational support and

e) successful conduct of presentation, proof of concept, and demo of the solution

proposed as and when desired by LIC.

A.6 Prime Proponent

The bidder may select OEM/s of Enterprise HRMS, high-end enterprise class Server, Storage
Solution and RDBMS along with workflow and other components as per the requirements. A
strong formal relationship must exist between the OEM/s and the bidder. In support of this letter
from OEM in their letter head has to be submitted.

The Bidder will be identified as the Prime Proponent and will serve as the primary contact, and
take overall responsibility, including obtaining the support from OEM, wherever required. The
Bidder must fulfill Pre-Qualification Criteria in his own capacity.

A.7 Benchmarks/Analyst Reports

LIC requires that bidders submit results of the Benchmarks for the Solution/ Systems
proposed, carried out by leading Consultants / External Agencies/ Analysts to justify
bidders' strengths and experience in the respective fields.

Also provide ranking and market share figures for the IT component proposed as well as
the Bidder as a whole, as per the published reports of leading Analysts/ External
Agencies.

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A.8 Reference Sites

In support of the bid submitted, the bidder should provide the references wherein the
Bidder has implemented the following:

A.8.1 At least 1existing user where similar nature of services for HRMS implementations
including Operational activities have been provided.

A.8.2 At least 1existing user where standard HRMS Workflow is implemented.

A.8.3 At least 1 existing user where the proposed storage / hardware solution with supporting
technical and operational personnel is implemented.

A.8.4 At least 1 existing user where the migration / upgradation activity of HRMS related to
database or software is implemented.

For all the four items stated above provide the following information wherever applicable:

Name of the referred site

Address of the site
Contact person – Name, Designation and Contact
Details
Nature of Business
Database used
Hardware and Operating System used
Application Environment
HRMS Solution Implemented with Version and
Components details
Network Environment
Date of Commencement/ Completion of the service
Size of the operation
Volume of data
Size of the database
Number of Concurrent Users
Architecture deployed (Whether Centralized or
Distributed)
Brief on migration Process.

A.9 Non Disclosure

The bidder shall not, unless LIC has given permission in writing, disclose any part or make use of
any part or whole of this EOI document, any specification, plan, drawing, pattern, sample or
information furnished by LIC(including the users), in connection therewith to any person other
than a person employed by the bidder in the performance of the proposal.

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A.10 Disclaimer

All information contained in this Expression of Interest (EOI) are in good interest and faith. This is
not an agreement and is not an offer or invitation to enter into an agreement of any kind with any
party. Bidders should conduct their own investigation and analysis and should check the
accuracy, reliability and completeness of the information in this Expression of Interest. Bidders
should make their own independent investigation in relation to any additional information that
may be required.

LIC shall not be bound to give reasons for any decision made and its decision will be final and
binding on all the respondents to this EOI, the subsequent Proof of Solutions (POS) and RFP, if
any.

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PART B- LIC HRMS Project

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B.1 Introduction

The Core Business is through LIC’s e-FEAP module. At present, the users access the e-FEAP
servers located at Divisional Mini Data Centres and at other places like Zones and Central Office,
from all offices through intranet.

The service details of Class-1 officers is maintained centralized at Central Office in a separate
system other than eFEAP and is accessed by the authorized users through Intranet as well as
Internet.

The data of service details of Class 2, 3 and 4 employees is maintained at respective Divisional
office and Zonal office. Provident Fund Data is maintained at Zonal level. DCPS data is
maintained at P&GS Department in a separate system of the LIC. Likewise, the data of Vigilance
and Disciplinary cases are kept is separate systems.

B.2 Objective

LIC is seeking to identify a suitably qualified leading Bidder who is able to provide HRMS
comprising of but not limited to Supply, Install, Migrate, Commission and maintain the
components like Servers, Software, Storage Systems along with associated Peripherals and
Tools, with technically qualified Personnel / Administrators, Accessories and Operational services
as mentioned in the Scope of Work.

Expression of Interest (EOI) is invited for a turnkey end-to-end HRMS along with a Disaster
Recovery (DRS) Solution in tune with Corporation's guidelines and policies.

Scope of Project Deliverables:

a. Application Software Enterprise Licensing

b. Customization and Integration of the Application Software for LIC Requirements
c. Production, Deployment and Staging Hardware
d. Migration/ conversion of data from the available database from the existing systems and/ or
fresh manual data entry
e. Integration with Corporation's Core Business System/s
f. Implementation Services
g. Automation of backup and archiving processes
h. Technical Support, System Administration, Implementation, End-User Training and
Documentation
i. Knowledge Transfer to LIC Personnel
j. Solution Testing
k. Capacity and Scalability Documentation
l. Post Implementation Maintenance and Support Services

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PART C - Pre-Qualification Criteria

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C.1. Pre-Qualification Criteria

C.1.1. The invitation to EOI is open only to eligible Bidders as per the following qualification
norms. The Bidder must provide explicit documentary evidence in support of each pre-
qualification criterion, in absence of which the EOI Bid may be rejected summarily at the
pre-qualification stage itself.

Sl.No Pre-Qualification Criteria Supporting Documents

1 Be a company incorporated under Indian Self attested copy of Company
Companies Act, 2013 or a Government concern Incorporation Certificate from
Registrar of Companies.
2 Have minimum annual turnover of Rs 200 Certificate from the chartered
Crores from Information Technology services in Accountant and Profit and Loss
three immediate preceding Financial Years. accounts for the last three years
3 The bidder should be profit making organisation Audited Balance Sheets for last three
and should not have incurred loss in three financial years, Income Tax returns
immediate preceding Financial Years.
4 Bidder must warrant that it is financially solvent Certificate from the chartered
i.e. it is able to meet all its debts as and when Accountant
they fall due
5 Bidder must have proven project experience of Self attested copy of the work order
supply, installation, customisation and and letter of successful completion
implementation of at least THREE HRM projects from the client.
in the last three years.
6 Bidder should have completed similar kind of Self attested copy of the work order
work in atleast TWO projects in public sector / and letter of successful completion
banks / financial institutions and implementation from the client
of one of these projects should have been in a
public sector / banks / financial institutions with
staff strength of at least 20,000 in the last three
years.
7 Have a minimum 5 years of proven experience Self attested copy of the work order
in providing HRMS, System, Integration, and letter of successful completion
Support and Application Maintenance services from the client
8 The bidder (Service Provider) must have been Self attested copies of the certificates.
assessed and certified for CMM/ CMMi Level 5 The certificate should be valid for at
least a period of one year from the
date of submission of the bid
9 The bidder should not have been declared Self declaration by the Authorized
ineligible for corrupt or fraudulent practices or person in the Official Letterhead.
non-delivery, non-performance by any
Department of Government of India/ State
Governments/ PSU/ Corporation/ Regulatory
Agencies/ Private company.
10 Board resolution / Power of attorney in favour of The Board resolution Or Power of
authorized signatory to commit the bidder attorney with appropriate supporting
documents is required.

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C.1.2. Be a reputed, established Organization and reliable HRMS Product

Vendor/ System Integrator having qualified Staff, Financial Resources and installed
base, adequate to ensure ongoing ability to deliver and support the proposed total
Solutions throughout the System’s useful life time, on a 24 x 7 basis, including the ability
to provide timely response and service to LIC over the period of the contract.
C.1.3. The projects implemented by the bidder should cover the following areas in India (in
the last three years):

 Human Resource functions from Recruitment to Post Retirement

 Deputations (Domestic and Foreign)
 Training
 Salary/Payroll, Welfare Services, Medical Assistance and other items
 Tour Expenses, Leave Travel Concessions, maintenance of Leave masters
 Disciplinary matters
 Administrative Tasks
 Executive Information System and tools for Planning and Decision-making etc.
 The proposed HRM project application which has been implemented as specified
above should be in use.
 The bidder shall provide references (including referee names and contact details) and a
documented project management and methodology in respect of the each of the HRM
projects.

C.1.4. Have to use legal licenses of the Software and responsible for any third party licenses,
if required.
C.1.5. Have to comply with all the statutory and legal requirements.
C.1.6. The bid security of Rs.10, 00,000 (Rupees Ten Lakhs only) shall be payable in the
form of Demand Draft/pay order issued by nationalized/scheduled bank in India and in
favour of Life Insurance Corporation of India, payable at Mumbai. The Bid Security will
not carry any interest.
C.1.7. Only those vendors/bidders who have entered into Pre Contract Integrity Pact with LIC
would be eligible to participate in the bidding. The format for “Pre-Contract Integrity
Pact” will be as per Appendix – V

C.2 Evaluation Process

C.2.1 LIC will constitute a Bid Evaluation Committee to evaluate the responses of the bidders.
C.2.2 The Bid Evaluation Committee constituted by LIC shall evaluate the responses to the EOI
and all supporting documents and documentary evidence. Inability to submit requisite
supporting documents or documentary evidence, may lead to rejection of the EOI bid.
C.2.3 Each of the responses shall be evaluated to validate compliance of the bidders
according to the Pre-Qualification criteria, Proof of Solutions, Demonstrations,
Presentations, supporting Documents and the compliance to the general qualification
criteria specified in this document.

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C.2.4 The decision of the Bid Evaluation Committee in the evaluation of responses to the
Expression of Interest shall be final. No correspondence will be entertained outside the
evaluation process of the Committee.
C.2.5 The Bid Evaluation Committee may ask for meetings with the bidders to evaluate its
suitability for the assignment.
C.2.6 The Bid Evaluation Committee reserves the right to reject any or all bids.
C.2.7 Parameters for evaluation:

Sl.No Technical Evaluation Criteria Weightage Minimum to qualify

A Understanding of Bidders 20 8

B HRMS Product Vendor profile 25 10

C HRMS Product Implementation in Indian 10 4

PSU/GOVT ORGANISATIONS
D HRMS implementer profile (System Integrator). 30 12

E Coverage of the required functions in the 15 6

Proposed HRMS (Core Product )

A. Understanding of Bidders
Understanding Suggested solution suggested solution, which will be evaluated on :
of Bidders 1) Feasibility
2) Solution proposed as a stack
3) Technologies proposed
4) Demonstration of robustness of the proposed
solution

B. HRMS Product Vendor profile

S No Parameter Rating
0 1 3 5
I Global revenue of company < 1000 1000 - 5000 5001 –10000 >10000
in the financial year 2017
(Rs. Cr.).
II Global revenue of company < 500 500 -1000 1001 -5000 >5000
from HRMS in the financial
year 2017 (Rs. Cr.)
III No. of Indian HRMS < 1000 1000 - 2500 2501 -5000 > 5000
professionals (Including
support and maintenance
personnel)
IV No. of Indian HRMS R&D < 200 200 -500 501-1000 > 1000
professionals dedicated full
time to product
development
V No. of Indian customers < 10 10 -25 26 -50 > 50
where HRMS products
are live/production usage
as on date of this EOI )

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C. HRMS: Product Implementation in Indian PSU/GOVT ORGANISATIONS

S No Parameter Rating
0 1 3 5

I No. of Indian PSU / GOVT 0 1 2-4 >4

customers acquired in the
past three FY years(FY 2015-
16 Onwards)
II Highest HRMS number of <5000 5001 - 10001 - >50000
licenses given to any Indian 10000 50000
PSU in the past three FY
years (where at least five
modules being offered , were
implemented)
Note: HRMS product/ software would mean integrated software available across off the shelf
covering the following activities: 1.Human Resource Management, 2.Payroll Administration,
3.Staff self service portal,4.Approval workflow, 5.Performance Appraisal, 6.Benefit
Administration, 7.Learning Management, 8.Analytics, 9.Employee Re-Assign, 10.Attendance
11. Leave management and 12. Disciplinary matters

D. HRMS implementer profile (System Integrator)

Sl.No Parameter Rating
0 1 3 5
I Global revenue of company < 1000 1001 -5000 5001 -10000 > 10000
in the financial year 2017
(Rs. Cr.)
II Global revenue of company < 500 500 - 1000 1001 - 5000 >5000
from HRMS in the financial
year 2017 (Rs. Cr.)
III No. of Indian HRMS < 1000 1000 - 2500 2501 -5000 > 5000
professionals (Including
support and maintenance
personnel)
IV No. of global customers < 20 20 -50 51-100 > 100
(where at least five modules
being offered , were
implemented) acquired in the
past five years ( FY 2013-14
Onwards)
V No. of Indian customers < 10 10 -25 26 -50 > 50
(where at least five modules
being , were implemented) in
the past five years
VI Research work/ centers of NO YES
excellence in the proposed
HRMS

Note: 1. if the Product Vendor is desirous of implementation directly (without system integrator),
he will be assessed on both counts and marks will be awarded. 2. Overall Minimum qualifying

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marks required for further evaluation is 70 marks. In case, atleast 3 bidders do not qualify, the
qualifying marks shall be reduced, till such point only, whereby 3 vendors qualify (subject to
minimum of 50 marks). (e-g.) If the marks scored by the vendors are 75, 69,59,55,53 etc. The
qualifying marks will be reduced to 59 so that atleast 3 bidders are qualified. In no case, the
minimum will be reduced below 50 marks.

C.3 Presentations, Demo, Proof of Solution

C.3.1 Proof of Solution for purpose of this EOI is defined as demonstration of the capability of
meeting the requirement set out in this document.

C.3.2 The demonstration has to be done using a part of an existing HRMS and should provide a
representative solution through a relatively small number of users acting in business roles
to satisfy various aspects of the requirements.

C.3.3 A detailed list of requirements has been provided in the scope of work. Authorized
representatives of LIC shall witness the demonstration results.

C.3.4 Each shortlisted bidder based on the pre-qualification criteria shall demonstrate when POS
is required. The Bidder is expected to bear the cost of demonstrating the POS and would
also be responsible for making the demonstration.

C.3.5 Each bidder shall demonstrate the process flow for the purpose of POS demonstration and
Reporting which shall be assessed based on the requirements stated in the Scope of Work
and indicated for the purpose.

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C.4 LIC’s Rights

LIC may, at its sole discretion, issue a Request For Proposal (RFP) which may be extended only
to those vendors shortlisted through the EOI Evaluation and/or Proof of Solution processes.
However, for the purpose of any such subsequent RFP, LIC reserves the right to float an open
RFP and to amend the proposed requirements, eligibility criteria, the description of services
required or any other aspect of this EOI document. LIC may also conclude the process without
tendering or awarding any contract.

LIC may reject any or all bids and may or may not waive an immaterial deviation or defect in a
bid. LIC’s waiver of an immaterial deviation or defect shall in no way modify the EOI document or
excuse a vendor from full compliance with EOI document specifications. LIC reserves the right to
accept or reject any or all of the items in the bid, to award the contract in whole or in part and/or
negotiate any or all items with individual vendors if it is deemed in the LIC’s best interest.
Moreover, LIC reserves the right to make no selection if bids are deemed to be outside the fiscal
constraint or against the best interest of LIC.

In addition to the right to reject any or all bids, in whole or in part, LIC also reserves the right to
issue similar EOI/RFPs in the future. This EOI is in no way an agreement, obligation or contract
and in no way is LIC responsible for any bidders' cost of preparing the bid, including providing
additional documentation or participating in presentations, demos, Proof of Solution, interviews, if
required.

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PART D Scope of Work (SOW) Services

and Deliverables

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D.1 Scope of Work

LIC desires the Bidder to perform functions (including but not limited to) as mentioned below:

D.1.1 Core Requirements and Scope of Work

This document constitutes a formal request for Expression of Interest (EOI) for the supply of
hardware and software for the HRMS, functions as detailed in D.1.4:
a. Software
i. Man Power Planning
ii. Human Resource functions from Recruitment to Post Retirement
iii. Deputations (Domestic and Foreign)
iv. Training
v. Salary/Payroll, Welfare Services, Medical Assistance and other items
vi. Performance appraisal
vii. Vigilance matters
viii. Disciplinary matters
ix. Management of Provident Fund
x. Management of Defined Contribution Pension Scheme
xi. Administrative Tasks
xii. Executive Information System and tools for Planning and Decision
 b. Hardware

i. Procure and Supply required Hardware, Software including third party software /
licenses if any, Storage Systems along with associated peripherals and accessories
ii. Installation, Testing and Commissioning Activity
iii. Maintenance of the proposed System, Backup Activity
iv. Disaster Recovery System and real time replication
v. Providing upgraded / advanced version of the proposed software as and when released
vi. Should provide detailed Hardware specifications including appropriate rack equipment
with suitable form factors for optimizing space
vii. Should be scalable with high availability and reliability

D.1.2 Hardware and Software support

Current Status:

The current IT environment within LIC is focused on automation of different sections independently.
These are achieved using in-house developed applications. The e-feap caters to salary processing,
Provident Fund and Terminal benefits, loans, Leave Travel Concession, employee benefit
management and leave processing. Central Office database is used for performance appraisal,
Promotion, Transfer, Posting, Disciplinary clearance etc.

Proposed Application Architecture

The application is expected to be on centralised architecture. All procedures under HRMS should
adopt workflow automation. The proposed architecture envisages having a central server at Mumbai
for hosting of HRMS application, databases and associated software.
This will act as the nerve centre of LIC and will perform end-of-day operations and start-of-day
operations (if necessary, as decided by LIC), back-ups, etc.

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All the offices should be operational in an on-line real-time mode i.e. the offices will be connected to
the central server on an online real time basis. The data shall reside on central server for all
transactions.

The proposed HRMS will have to be integrated with the efeap system. HRMS shall have a centralized
database.

D.1.3 Migration of existing Data

i. Vendor will be fully responsible for all jobs and related dependencies for migration from
existing system to the new system.

D.1.4 Current Requirements

The HRM system should cover the following functionalities:

SR. NO. FUNCTIONALITY

1 General Features - Mandatory Requirements like

1.1 Support for Bilingual (English and Hindi) and language/s
of the State
1.2 Ease of Access using a Single Sign-on
1.3 Provide support for Public Key Infrastructure
2 Human Resource Inventory Related
Employee Access to System (Self Service) – Web
3
based, Mobile, iPad, Tablet etc.,
4 Manpower Planning
5 Recruitment
5.1 Open market recruitment
5.2 Compassionate Appointment
5.3 Recruitment of sports personnel
Matters relating to SC / ST /OBC / PWD / XSM and
6
other categories
7 Maintenance of Reservation Registers
8 Competency Mapping
9 Training Administration
Capturing of training needs of the employees and
9.1
analysis
9.2 Maintenance of masters of training institutes
Nomination to various internal and external training
9.3
institutes and cancellation of the same if any
9.4 Training history of the employees
9.5 Settlement of bills to training institutes
Maintaining attendance of trainees and issue of
9.6
training certificate
9.7 Pre-post training analysis

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9.8 E-learning and tracking the progress

9.9 Creation of training calendar for institutes
9.10 Communication to the trainees from the Training center
9.11 Training feedback and analysis
9.12 OD intervention
9.13 Maintenance of talent pool
9.14 MIS of training
10 Sports
10.1 Time off concessions to Sports Personnel
Maintenance of data base of sports personnel, awards
10.2
won etc
10.3 Conducting various sports activities
11 Pay Roll
11.1 Salary and Allowance
11.2 Leave Encashment
11.3 PLLI, Exgratia in lieu of bonus
Calculation of Income tax – End to End including Filing
11.4
returns to IT Dept and issue of Form 16 etc
Various allowances – Functional, qualification,
11.5
Specialist Groups like ITSG, ACCG etc
11.6 Overtime
12 Promotions – Career Planning
13 Placement & Succession Planning
14 Resources and Project Management
15 Seniority Lists
16 Management of Transfer and Postings
17.a Deputations (In and outside India) and Secondments
17.b Deputation to LIC from outside
18 Discipline and Vigilance Matters
Maintenance (Creation, Modification, Updation and
18.1 Movement) of Complaints received from various
sources, including those from CVC, CBI & MOF etc..
Maintenance of Miscellaneous and Regular cases (at
18.2 First & Second Stage & Closures) based on access
levels at DO/ZO/CO
18.3 MIS support to various authorities
Issue of No Objection Certificates for Passport, Visa
18.4
etc
18.5 Preliminary investigation
18.6 Issue of Charge Sheet
18.7 Appointment of Enquiry Officer/ Presenting Officer
18.8 Conducting Enquiry and enquiry related matters

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18.9 Issue of Show Cause Notice

18.10 Issue of Final Order
Consideration of Appeal by Appellate Authority and
18.11
passing the order
18.12 Consideration of memorial and passing the order
19 Property/Assets//Liability Declaration
20 Industrial Relations & Compensation Policy
21 Part-Time Employees
22 Temporary Employees
23 Staff Welfare Benefits
23.1 Various advances
23.2 Residential Accommodation
23.3 Guest house/ Holiday home
23.4 Payment of Employee Benefits
23.5 Family Planning Incentive
23.6 Uniform & Liveries – Supply/reimbursements
23.7.a Tour/Transfer Expenses Settlement within India
Tour/Transfer Expenses Settlement – abroad including
23.7.b
Kit allowance
23.7c Ticket Booking and settlement to travel agencies
23.8 Leave Travel Concession
Reimbursement of Newspapers/Mobile Recharges/
23.9
Entertainment expenses
23.10 Reimbursement of Cost of Briefcase, Mobile
Preventive Health Checkup – settlement of bills,
23.11
Monitoring, reminding, etc
Reimbursement of expenses Registration Fees, cost
23.12 of books, exam fees etc for III exams, OLI Exams,
Actuarial Exams etc., on certain criteria
Appraisal and Performance Management. From KPI,
24
Self appraisal, Review Mechanism – End to End
25 Pension Matters including Family Pension
26 Work flow of the Pension Cell
27 Management of All types of Leaves and various MIS
28 Personnel Cost Planning
29 Exits
Various types of exit – Superannuation, Death,
29.1 Resignation, Voluntary Retirement, Pre mature
Retirement, Removal, Dismissal
Settlement of Terminal benefits according to the types
29.2
of exit
Issue of id cards to retired employees and family
29.3
members of the deceased employee/retired employee

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30 Time Management
31 Others
31.1 Medical Aid including mediclaim administration
31.2 Issue of Employee certificate
31.3 High Cost Treatment Settlement
31.4 Group Insurance Schemes
31.5 Management of Provident Fund
31.6 Management of Defined Contribution Pension Scheme
31.7 Issue of Identity Cards
31.8 Complaints (SC/ST/OBC/WOMEN and others)
31.9 Maintenance of details of Persons With Disabilities
31.10 Financial Powers Standing Orders (FPSO)
31.11 Change of name, surname
31.12 Qualification (as profile and for incentives)
Scheme VI cars Purchase, periodical reimbursements
31.13 like mileage, repairs and maintenances, insurance,
road tax, etc.
31.14 Allotment of cars and other vehicles to executives
31.15 staff cars
31.16 Employee Surveys
31.17 Staff Suggestion Scheme / Idea Box
31.18 Summer Placement
Dashboard based dynamic graphical analysis for
32
decision support
33 MIS Requirements
33.1 Report Distribution Capabilities
33.2 Audit Trails
Specific Reports for Promotion, Transfer, Performance
33.3
Appraisal, etc.,
33.4 WEB enabling of the application
34 Integration capabilities
35 Document Management Aspects
36 Parameters for PLLI – Deciding and monitoring
Concurrencia / Attendance System/ Bio metric – Meal
37
Coupon
38 Mobile Apps (Android/ IOS, etc)
39 eService book
40 Role based - Process flow access to users

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SR. NO. FUNCTIONALITY

Technical Specifications
1 System Design Philosophy/Concepts/Architecture
2 PC Client -User Interface/ Mobile/iPad/Tablet/etc
3 Customization
4 Report Generation/Design
5 Search Capability
6 System Security
7 Remote access
8 Application Server and Web Server
9 Hardware and Software Platforms
10 Database Platforms
11 Interface/Integration
12 Parameterization
13 Help Section
14 User Friendliness
15 Data Consistency Control
16 Deployment
17 Maintenance
18 Licensing Policy & IPR
19 Open API for integration with other Applications/data
sharing
20 Provision for local language support and customised
forms for capturing additional parameters related to
employees
21 Cloud enabled
22 SMS Integration – Intimation of transactions to
employees
23 Backup
24 Disaster Recovery System

The system should provide for

 Centralized Database with access controls

 Integration with e-feap, EDMS and other systems
 Cater to the needs of all the offices and the officers working on deputation in India as well as
abroad.
 Caters to the needs of employees, retired employees and family members of deceased employee
 Appropriate interfaces with Integrated Accounting System (IAS)
 Standard Security Audit Features
 Interface with LIC’s E-Mail system
 Interface with LIC’s SMS system

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 Creation / establishments of new departments/offices or winding up of departments / offices

D.1.5 Business Continuity

A proper System back up should be proposed. The Servers are to be backed up with minimal
back up downtime or no downtime. The Business should continue 24 X 7 without any
interruption.

D.1.6 Integration with Corporation’s Other Systems

Seamless Integration with the

a. Corporation’s Core Business System – e-FEAP

b. Corporation’s other Systems

– Online Proposal and Underwriting
– LIC’s EDMS
– RTI Module
– Portal
– Intranet
– Email
– Corporate Website
– Other systems as may be required by LIC

D.1.7 Security / Authentication

i. Proposed system should comply with the IT security policy of LIC.

ii. The proposed solution should meet international standards and best market practices
in terms of secure authentication.
iii. Integrate with the LIC Active Directory (AD) Authentication.
iv. Integrated identity and authentication system.
v. Integrated sub ledger for the accounting aspects.

D.1.8 Network Support

The bidder should categorically submit requirements/recommendations for upgradation/

enhancement of the existing Corporation network to meet the demands of the proposed
System.

D.1.9 Operational Support

i. Help Desk

ii. Online MIS

iii. Project Management including onsite/offsite support

iv. Training Module development and training to Users as decided by LIC.

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v. Rollout activity– The bidder has to provide a report on the implementation plan and
deployment strategy for the end-to-end solution recommended.

In short, the bidder should be capable of providing turnkey end-to-end solution.

D.1.10 Disaster Recovery

Bidder should propose a Disaster Recovery System (DRS) for the Solution as a whole. Also
there should be no single point of failure in any component.

D.2 Alternative Options

The proposed solution should have the ability to scale. The systems would be provided for high
availability and with no single point of failure and must include but not limited to Servers, Storage
Solutions, Console Management, Software, associated peripherals and accessories and
Professional Services and Support. The bidder is free to provide multiple/alternative options also
in order of preference. In case of multiple/alternative options, the bidder should provide
advantages and disadvantages of one solution with respect to others.

The proposed end-to-end solution must be designed considering the desired objective of LIC and
must necessarily state the benefits that would be available to LIC which would be scalable and
highly available.

In order to achieve the objective, LIC solicits Expression of Interest (EOI) from the leading
Bidders to provide appropriate HRMS Services.

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PART E - Submission of EOI

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E.1 Cost of Bidding

The Bidder shall bear all costs associated with the preparation and submission of its bid and LIC
will in no case be held responsible or liable for these costs, regardless of the conduct or outcome
of the bidding process. LIC is not liable for any cost incurred by the bidder in replying to this EOI.

Bidders will be responsible for all costs related to any Demonstration, Presentation and Proof of
Solution. Failure to participate in such Demonstration, Presentation or Proof of Solution may
result in a Bidder’s disqualification for further consideration.

E.2 Response to EOI

The Bidder is expected to examine all instructions, annexure, and scope of work stated, terms
and technical specifications in the bidding documents. Failure to furnish all information required
by the EOI documents or submission of a bid not responsive to the EOI documents in every
respect will be at the Bidder’s risk and may result in rejection of the bid.

LIC reserves the right to

a) change / modify / delete any part of the EOI document / conditions and / or

b) reject any or all responses received, without assigning any reason thereof.

Any change by LIC will be published in LIC website and also in CPP Portal, GOI wherever
feasible. Corporation reserves the right to cancel the EOI at any time without penalty and without
incurring any financial obligation to any Bidder or potential Bidder.

LIC reserves the right to

a) issue an open tender or RFP.
b) limit or extend the list of potential respondents beyond those who respond to this
invitation.
c) waive any irregularities or informalities in this EOI process without assigning any
reasons.

Submission of EOI shall be deemed to have been done after careful study and examination of the
EOI Document with full understanding of its implications. In case of any clarification / query
regarding any aspect mentioned in this EOI, the bidder can send an e-mail to
co_hrmseoi@licindia.com.All material in any form submitted by the bidder will become the
property of LIC and may be retained completely at its sole discretion.

Evaluation criteria and evaluation of the responses to the EOI will be entirely at Corporation's
discretion. LIC’s decision will be final and no correspondence about the decision will be
entertained in any manner whatsoever.

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E.3 Bid Security

E.3.1 The Bidder shall furnish along with the bid documents a Bid Security of Rs. 10,00,000
(Rupees Ten Lakhs only) by way of Demand Draft in favour of Life Insurance Corporation
of India, Payable at Mumbai.
E.3.2 No Interest will be paid on the Bid Security Amount.
E.3.3 The Bid Security will be forfeited on account of one or more of the following reasons:
i. The Bidder withdraws their bid during the period of EOI validity
ii. The Bidder, having been notified of the acceptance of its bid by LIC during the period
of validity of bid
a) withdraws his participation from the bid during the period of validity of bid
document; or
b) fails or refuses to participate in the subsequent tender process after having been
short listed
iii. If any information submitted by the Bidder found to be untrue or false at any time.
E.3.4 Unsuccessful bidder’s bid security will be refunded as promptly as possible but not later
than 30 days after expiry of the period of bid validity prescribed by LIC in A.3.

E.4 General Instructions

E.4.1 All pages of the bid submitted should be serially numbered, signed by the Authorized
Official/s and stamped with Company seal.
E.4.2 The bidder should agree to make presentations and live demonstrations of the proposed
System to LIC, if required, at a short notice.
E.4.3 The bidder shall bear all the costs for participation in the bid process including preparation
of responses to the EOI and must be ready to undertake this activity on its own.
E.4.4 The bidders shortlisted on the basis of this EOI may be required to develop and
demonstrate a Proof of Solution (POS), with basic functionality, if so required by LIC.
E.4.5 The Bid and all correspondence and documents shall be written in English. If more than
one language is used, the English version will be taken as official bid. In case of dispute,
English version will be taken as final.
E.4.6 The bid shall be sealed and super-scribed 'Response to EOI – LIC HRMS Project' on the
top right hand corner and submitted at the address specified in the document in A3.
E.4.7 The Bidder is required to submit two copies of the bid with all supportive documents as
mentioned in this EOI. A soft copy of the submitted bid should also be provided in a non-
rewritable DVD.
E.4.8 In case of discrepancies between the information in the printed version and the contents of
the DVD, the printed version of the bid will prevail and will be considered as the Bid for the
EOI evaluation.

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E.4.9 The bid should contain the copies of references and other documents as specified in this
EOI.

E.4.10 LIC will not accept delivery of bid in any manner other than that specified in this EOI. The
bid submitted in any other manner, shall be treated as invalid and will be rejected.

E.5 Particulars to be provided by the Bidder

The Bidder should provide all the particulars as per enclosed format from Annexure - I to
Annexure - VI, which is part of this EOI document.

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ANNEXURES

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ANNEXURE I
Pre-Qualification Criteria

Details of the
No. Details Yes /No Documentary Proof
attached*
Bidder should be a company incorporated under
1 Indian Companies Act, 2013 or a Government
Concern.
Bidder should be a reputed, established
Organization and reliable System Integrator having
qualified Staff, Financial Resources and installed
base, adequate to ensure ongoing ability to deliver
2.
and support the proposed total Solutions throughout
the System's useful life time, on a 24 x 7 basis,
including the ability to provide timely response and
service to LIC over the period of the contract.
The bidder shall provide Enterprise HRMS Software
3 – OEM’s appearing in Magic Quadrant for
Enterprise Content Management 2017.
Bidder should, in case, seeking OEM support, have
strong and formal partnership with leading OEM/s to
obtain necessary support for Hardware, Database,
4
Software, Storage, etc. The relationship must exist
and OEM is Bidder’s Choice.
Software: Any established software customizable.
Bidder should have a minimum 5 years of proven
5 experience in providing HRMS, System Integration,
Support and Application Maintenance services.
Bidder should have proven experience of supply,
installation, integration, migration, commissioning
and maintaining atleast 3(Three) installation in India
6
of HRMS Solution. Provide the references where the
implementation activity is complete and the System
is under active usage.
Bidder should have to use legal licenses of the
7 Software and responsible for any third party
licenses, if required.
Bidder should have to comply with all the statutory
8
and legal requirements.
CMMi/CMM Level5 Certification. Due consideration
9 will be given for any relevant additional valid
Certifications.
Bidder should for the last three financial years, ,
have annual turnover of at least Rs. 200 Crores
10
from IT services in each year and must have made
a net profit in all these last 3 years.

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Bidder should provide Bid Security of Rs.10, 00,000

(Rupees Ten Lakhs Only) by way of Demand Draft
11
in favour of Life Insurance Corporation of India,
payable at Mumbai
Bidder should not have been blacklisted by any
Government/PSU/ Corporation for corrupt or
12 fraudulent practices or non-delivery, non-
performance in the last three financial years.(A
declaration to that effect should be attached)
Pre-Contract Integrity Pact. The format for “Pre-
13
Contract Integrity Pact” will be as per Annexure -V

HRMS Product Vendor profile

S No Parameter Vendor Response
I Global revenue of company in the financial year
2017 (Rs. Cr.).
II Global revenue of company from HRMS in the
financial year 2017 (Rs. Cr.)
III No. of Indian HRMS professionals (Including
support and maintenance personnel)
IV No. of Indian HRMS R&D professionals dedicated
full time to product development
V No. of Indian customers where HRMS products
are live/production usage as on date of this EOI )

HRMS: Product Implementation in Indian PSU/GOVT Organisations

S No Parameter Vendor Response
I No. of Indian PSU / GOVT customers acquired in
the past three FY years(FY 2015-16 Onwards)
II Highest HRMS number of licenses given to any
Indian PSU in the past three FY years (where at
least five modules being offered , were
implemented)

HRMS implementer profile (System Integrator)

S No Parameter Vendor Response
I Global revenue of company in the financial year
2017 (Rs. Cr.)
II Global revenue of company from HRMS in the
financial year 2017 (Rs. Cr.)
III No. of Indian HRMS professionals (Including
support and maintenance personnel)
IV No. of global customers (where at least five
modules being offered were implemented)
acquired in the past five years ( FY 2013-14
Onwards)

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V No. of Indian customers (where at least five

modules being , were implemented) in the past
five years
VI Research work/centers of excellence in the
proposed HRMS

* The information provided by the bidder should be accompanied by supporting

documentary evidence.

Bidders’ Name: Authorized Signatory

Seal: Date:

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ANNEXURE II
General Information about the Bidder

No. Information Particulars/Response

1 Company Name
2. Date of Incorporation/Nature (Pvt/Pub/PSU/Govt.)
3. Company Head Office / Registered Office and
Addresses
Contact Person(s)
Phone
Mobile
Fax
E-mail
Website
4. Name, designation and contact details of the
person authorized to make commitments to LIC.
(Power of Attorney for the Authorized Signatory for
this bid should be enclosed)
5. Any pending or past litigation (within last three
financial years)? (Yes / No)
If yes, please give details
6. Please mention turnover for the last three financial Year wise Turnover Profit / Loss
years excluding the current financial year. (IT Services)

7. Technical Professional Strength (Under permanent

employment with the Organization) How many
technical persons would be spared full time for our
project, if the bid is accepted?
8. Whether the Firm / Company has widely accepted
certifications. If yes, provide details
9. Details of formal relationship with OEM of
equipment positioned as part of the EOI with
description of the nature of relationship and
certified copies.
10. Profile of personnel with qualification, experience
and relevant certification who can be assigned for
installation, migration, commissioning, integration
and maintenance of the proposed infrastructure.
11. Capability of the bidder to provide 24x7 support
12. Details of similar installation

Atleast 1 installation where similar nature of

System Integration Services for HRMS
implementation including Operational activities
have been provided.
Atleast 1 installation where standard HRMS

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workflow is implemented.

Atleast 1 installation where the proposed storage /

hardware solution with supporting technical and
operational personnel is implemented.

Atleast 1 installation where the migration /

upgradation activity of HRMS Solution related to
database or software is implemented.

For all the four items stated above, provide the

following information wherever applicable:

Name of the referred site

Address of the site
Contact person name, designation and contact
details
Nature of Business
Hardware and Operating System used
Database used
Application Environment
Network Environment
Date of Commencement/ Completion of the
service
Size of the operation
Volume of data
Size of the database
Number of Concurrent Users
Architecture deployed
(Whether Centralized or Distributed)
13 Information about OEM’s, if any

Bidders’ Name: Authorized Signatory

Seal:

Date:

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ANNEXURE III

Compliance Statement

DECLARATION

We hereby undertake and agree to abide by all the terms and conditions stipulated by Life
Insurance Corporation of India (LIC) in the Expression of Interest (EOI) document including all
Annexure.

We hereby acknowledge and unconditionally accept that the evaluation criteria, evaluation of the
responses to the EOI will be entirely at LIC’s discretion. LIC’s decision will be final and that LIC
would entertain no further correspondence about the decision.

We also acknowledge that the Expression of Interest submitted by us is valid for a period of six
months, from the date of opening of EOI.

We understand that the bid security furnished by us may be forfeited:

i. if we withdraw our participation from the EOI during the period of validity of EOI document;

Or

ii. in case we do not participate in the subsequent tender process after having been short
listed.

Place:
Signature & Seal of Bidder

Date:

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ANNEXURE IV

Technical Particulars to be provided by the Bidder

We provide detailed information about the end-to-end solution proposed along with relevant
supporting documentations. The proposed solution is designed for high-availability with no single
point of failure and atleast 99.99 % uptime.

We submit the Bid with components appropriate to the requirements as stated under:

1. Components and Services.

2. Should necessarily state the issues and challenges that the bidder visualizes in the proposed
implementation of HRMS. Recognition of issues and challenges, effective proposed strategy
to address the issues should be part of the proposed solution.

3. Should submit high level bill of quantity along with detailed specification and product
documentation.

4. Must state the Hardware Equipment Type, Make/Model, Broad Specifications and Product
Highlights.

5. Free to add any additional component in order to complete the proposed solution.

6. Free to provide multiple options in the order of preference. In case of multiple options, the
bidder should provide advantages and disadvantages of such options.

7. Should provide compatibility matrix and benchmarks for various components as desired.

Bidders’ Name: Authorized Signatory

Seal:

Date:

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ANNEXURE V
INTEGRITY PACT

General

This pre-bid pre-contract Agreement (hereinafter called the Integrity Pact) is made on …… day
of the month ………………. of 2018, between on one hand, the Life Insurance Corporation of
India, (hereinafter referred to as “LIC”) a statutory Corporation established under section 3 of Life
Insurance Corporation Act 1956 (XXXI of 1956) and having its corporate office at ‘Yogakshema’
Jeevan Bima Marg, Mumbai, Maharashtra – 400021 (hereinafter called the “BUYER” which
expression shall mean and include, unless the context requires, his successors in office assigns)
of the First Part and M/s.______________________ represented by Sri ,_______________
(hereinafter called the “BIDDER”, which expression shall mean and include, unless the context
otherwise requires, his successors and permitted assigns) of the Second Part.

WHEREAS the LIC proposes to procure end to end solution for Human Resources Management
System and the BIDDER is willing to offer the services and

WHEREAS the BIDDER is a private company / public company constituted in accordance with
the relevant law in the matter and the BUYER is a statutory Corporation performing its functions
under Life Insurance Corporation Act 1956.

NOW, THEREFORE,

To avoid all forms of corruption by following a system that is fair, transparent and free from any
influence /prejudiced dealings prior to, during and subsequent to the currency of the contract to
be entered into with a view to :-

Enabling the BUYER to obtain the desired said services at a competitive price in conformity with
the defined specifications by avoiding the high cost and the distortionary impact of corruption on
public procurement, and

Enabling the BIDDERs to abstain from bribing or indulging in any corrupt practice in order to
secure the contract by providing assurance to them that their competitors will also abstain from
bribing and other corrupt practices and the BUYER will commit to prevent corruption, in any form,
by its officials by following transparent procedures.

The parties hereto hereby agree to enter into this Integrity Pact and agree as follows:

Commitments of the BUYER

1.1The BUYER undertakes that no official of the BUYER, connected directly or indirectly with the
contract, will demand, take a promise for or accept, directly or through intermediaries, any
bribe, consideration, gift, reward, favour or any material or immaterial benefit or any other
advantage from the BIDDER, either for themselves or for any person, organization or third
party related to the contract in exchange for an advantage in the bidding process, bid
evaluation, contracting or implementation process related to the contract.

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1.2 The BUYER will, during the pre-contract stage, treat all BIDDERS alike and will provide to all
BIDDERS the same information and will not provide any such information to any particular
BIDDER which could afford an advantage to that particular BIDDER in comparison to other
BIDDERS.
1.3 All the Officials of the BUYER will report to the appropriate “CVO” any attempted or
completed breaches of the above commitments as well as any substantial suspicion of such a
breach.

1.In case of such preceding misconduct on the part of such Official(s) is reported by the BIDDER
to the BUYER with full and verifiable facts and the same is prima facie found to be correct by
the BUYER, necessary disciplinary proceedings, or any other action as deemed fit, including
criminal proceedings may be initiated by the BUYER and such a person shall be debarred
from further dealings related to the contract process. In such a case, while an enquiry is being
conducted by the BUYER, the proceedings under the contract would not be stalled.

Commitments of Bidders

3. The BIDDER commits itself to take all measures necessary to prevent corrupt practices,
unfair means and illegal activities during any stage of its bid or during any pre-contract or
post-contract stage in order to secure the contract or in furtherance to secure it and in
particular commit itself to the following:-

3.1 The BIDDER will not offer, directly or through intermediaries, any bribe, gift, consideration,
reward, favour, any material or immaterial benefit or other advantage, commission, fees,
brokerage or inducement to any official of the BUYER connected directly or indirectly with
the bidding process, or to any person, organization or third party related to the contract in
exchange for any advantage in the bidding, evaluation, contracting and implementation of
the contract.

3.2 The BIDDER further undertakes that it has not given, offered or promised to give, directly
or indirectly any bribe, gift, consideration, reward, favour, any material or immaterial
benefit or other advantage, commission, fees, brokerage or inducement to any official of
the BUYER or otherwise, in procuring the contract or forbearing to do or having done any
act in relation to the obtaining or execution of the contract or any other contract with the
BUYER for showing or forbearing to show favour or disfavour to any person in relation to
the contract or any other contract with the BUYER.

3.3 BIDDER shall disclose the payments to be made by them to agents/brokers or any other
intermediary, in connection with this bid/contract.
3.4 The BIDDER further confirms and declarers to the BUYER that the BIDDER has not
engaged any individual or firm or company whether Indian or Foreign to intercede,
facilitate or in any way recommend to the BUYER or any of its functionaries, whether
officially or unofficially to the award of the contract to the BIDDER, nor has any amount
been paid, promised or intended to be paid to any such individual, firm or company in
respect of any such intercession, facilitation or recommendation.

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3.5 The BIDDER, either while presenting the bid or during pre-contract negotiations or before
signing the contract, shall disclose any payments he has made, is committed to or intends
to make to officials of the BUYER or their family members, agents, brokers or any other
intermediaries in connection with the contract and the details of the services agreed upon
for such payments.
3.6 The BIDDER will not collude with other parties interested in the contract to impair the
transparency, fairness and progress of the bidding process, bid evaluation, contracting
and implementation of the contract.

3.7 The BIDDER will not accept any advantage in exchange for any corrupt practice, unfair
means and illegal activities.

3.8 The BIDDER shall not use improperly, for purposes of competition or personal gain, or
pass on to others, any information provided by the BUYER as part of the business
relationships, regarding plans, technical proposals and business details, including
information contained in any electronic data carrier. The BIDDER also undertakes to
exercise due and adequate care lest any such information is divulged.

3.9 The BIDDER commits to refrain from giving any complaint directly or through any other
manner without supporting it with full and verifiable facts.

3.10 The BIDDER shall not instigate or cause to instigate any third person to commit any of the
actions mentioned above.

3.11 If the BIDDER or any employee of the BIDDER or any person acting on behalf of the
BIDDER, either directly or indirectly, is a relative of any of the Officers of the BUYER, or
alternatively, if any relative of an Officer of the BUYER has financial interest/ stake in the
BIDDER’s firm, the same shall be disclosed by the BIDDER at the time of filing of the
tender.

The term ‘Relative’ for this purpose would be as defined in Section 6 of the Companies
Act, 1956.

3.12 The BIDDER shall not lend to or borrow any money from or enter into any monetary
dealings or transactions, directly or indirectly, with any employee of the BUYER.
For the purposes of clauses 3.11 & 3.12, the listed words shall have the ascribed meanings as
follows:
i) “employee of such BIDDER or any person acting on behalf of such BIDDER” means only
those persons acting on behalf of such Bidder who are involved in the bid process/
Project.
ii) “officer/employee of the BUYER”, means only those persons who are involved in the bid
process/ Project.
iii) “financial interest/stake in the BIDDER’s firm” excludes investment in securities of listed
companies”.

4 Previous transgression

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4.1 The BIDDER declares that no previous transgression occurred in the last three years
immediately before signing of this integrity pact, with any other company in any country in
respect of any corrupt practices envisaged hereunder or with any Public Sector Enterprise
in India or any Government department in India that could justify BIDDER’s exclusion from
the tender process.

4.2 The BIDDER agrees that if it makes incorrect statement on this subject, BIDDER can be
disqualified from the tender process or the contract, if already awarded, can be terminated
for such reason.

5 BID SECURITY

5.1 While submitting bid, the BIDDER shall deposit an amount of Rs 10,00,000(Rupees Ten
Lakhs only) as BID SECURITY, with the BUYER through any of the following instruments:

(i) Bank draft or a pay order in favour of Life Insurance Corporation of India

5.2 Unsuccessful BIDDER’s Bid Security will be refunded as promptly as possible as but not
later than 30 days after expiry of the period of bid validity prescribed by the BUYER.

5.3 No interest shall be payable by the BUYER to the BIDDER on Bid Security for the period of
its currency.

6. Sanctions for Violations

6.1 Any breach of the aforesaid provisions by the BIDDER or anyone employed by it or acting
on its behalf (whether with or without the knowledge of the BIDDER) shall entitle the
BUYER to take all or any one of the following actions, wherever required:-

(i) To immediately call off the pre-contract negotiations without assigning any reason
or giving any compensation to the BIDDER. However, the proceeding with the other
BIDDER(s) would continue.

(ii) The Bid Security and / or Security Deposit / Performance Bond (after the contract is
signed) shall stand forfeited either fully or partially, as decided by the BUYER and the
BUYER shall not be required to assign any reason therefore.

(iii) To immediately cancel the contract, if already signed, without giving any
compensation to the BIDDER.

(iv) To recover all sums already paid by the BUYER, and in case of an Indian BIDDER,
with interest thereon @2% higher than the prevailing Prime lending rate of the State Bank
of India, while in case of a BIDDER from a country other than India, with interest thereon
@2% higher than the LIBOR. If any outstanding payment is due to the BIDDER from the
BUYER in connection with any other contract for any other stores, such outstanding
payment could also be utilized to recover the aforesaid sum and interest.

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(v) To encash the advance Bank Guarantee and performance bond / warranty bond, if
furnished by the BIDDER in order to recover the payments, already made by the BUYER
along with interest.

(vi) To cancel all or any other contracts with the BIDDER. The BIDDER shall be liable
to pay compensation for any loss or damage to the BUYER resulting from such
cancellation /rescission and the BUYER shall be entitled to deduct the amount so payable
from the money(s) due to the BIDDER.

(vii) To debar the BIDDER from participating in future bidding processes of the
Government of India for a minimum period of five years, which may be further extended at
the discretion of the BUYER.

(viii) To recover all sums paid in violation of this pact by the BIDDER(s) to any
middleman or agent or broker with a view to securing the contract.

(ix) In cases where irrevocable letters of credit have been received in respect of any
contract signed by the BUYER with the BIDDER, the same shall not be opened.

(x) Forfeiture of performance bond in case of a decision by the BUYER to forfeit the
same without assigning any reason for imposing sanction for violation of this pact.

6.2 The BUYER will be entitled to take all or any of the actions mentioned in para 6.1 (i) to (x)
of this pact also on the commission by the BIDDER or any one employed by it or acting on
its behalf (whether with or without the knowledge of the BIDDER) of an offence as defined
in Chapter IX of the Indian Penal Code 1860 or Prevention of Corruption Act, 1988 or any
other statute enacted for prevention of corruption.

6.3 The decision of the BUYER to the effect that the breach of the provisions of this pact has
been committed by the BIDDER shall be final and conclusive on the BIDDER. However,
the BIDDER can approach the Independent Monitor(s) appointed for the purposes of this
pact.

7 Fall Clause

7.1 The BIDDER undertakes that it has not supplied/ is not supplying similar services at a
lower price than that offered in the present bid in respect of any other Ministry/Department
of the Government of India or P.S.U. and if it is found at any stage that similar services
was supplied by the BIDDER to any other Ministry/Department of the Government of India
or a P.S.U. at a lower price, then that very price, with due allowance for elapsed time, will
be applicable to the present case and the difference in the cost would be refunded by the
BIDDER to the BUYER, if the contract has already been concluded.

8. Independent Monitors

8.1 The BUYER has appointed Independent Monitors (hereinafter referred to as Monitors) for this
pact in consultation with the Central Vigilance Commission. The Monitors are:

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(i) Shri Shyam Lal Bansal, Ex-CMD of Oriental Bank of Commerce, A-1202A, 13th Floor, La
Lagune, Sector-54, Gurgaon-122001. Ph. 0124-4912161; 8800144999; E-mail:
sl.bansal@yahoo.com.

(ii) Shri Kata Chandrahas IRS (Retd.), G-1, Reliance Homes, 8-2-547/R, Road No. 7,
Banjara Hills, Hyderabad – 500034. Ph.040-23354178; 8008449678, E-mail:
kchandrahas@yahoo.com.

8.2 The task of the Monitors shall be to review independently and objectively, whether and to
what extent the parties comply to the obligations under this pact.

8.3 The Monitors shall not be subject to instructions by the representatives of the parties and
perform their functions neutrally and independently.

8.4 Both the parties accept that the Monitors have the right to access all the documents relating
to the project/procurement including minutes of meetings.

8.5 As soon as the Monitor notices, or has reason to believe, violation of this pact, he will so
inform the Authority designated by the BUYER.

8.6 The BIDDER(s) accepts that the Monitor has the right to access without restriction to all
documents of the BUYER including that provided by the BIDDER. The BIDDER will also grant the
Monitor, upon his request and demonstration of a valid interest, unrestricted and unconditional
access to his documents. The same is applicable to sub-contractors. The Monitor shall be under
contractual obligation to treat the information of the documents of the BIDDER / Sub-contractor(s)
with confidentiality.

8.7 The BUYER will provide to the Monitor sufficient information about all meetings among the
parties related to the service provided such meetings could have an impact on the contractual
relations between the parties. The parties will offer to the Monitor the option to participate in such
meetings.

8.8 The Monitor will submit a written report to the designated authority of the BUYER / Secretary
in the department within 8 to 10 weeks from the date of reference or intimation to him by the
BUYER / BIDDER and, should the occasion arise, submit proposals for correcting problematic
situations.

9. Facilitation of Investigation

In case of any allegation of violation of any provisions of this pact or payment of commission, the
BUYER or its agencies shall be entitled to examine all the documents including the books of
accounts of the BIDDER and the BIDDER shall provide necessary information and documents in
English and shall extend all possible help for the purpose of such examination.

10. Law and place of Jurisdiction

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This pact is subject to Indian Law. The place of performance and jurisdiction is the seat of the
BUYER.

11. Other Legal Actions

The actions stipulated in this integrity pact are without prejudice to any other legal action that may
follow in accordance with the provisions of the extant law in force relating to any civil or criminal
proceedings.

12. Validity

12.1 The validity of this Integrity Pact shall be from the date of its signing and extend up to five
years or the complete execution of the contract to the satisfaction of both the BUYER and the
BIDDER, including warranty period, whichever is later. In case BIDDER is unsuccessful, this
Integrity Pact shall expire after six months from the date of the signing of the contract.

12.2 Should one or several provisions of this pact turn out to be invalid, the remainder of this pact
shall remain valid. In this case, the parties will strive to come to an agreement to their original
intentions.

13. The parties hereby sign this Integrity Pact at ______on _________
14.

BUYER BIDDER

Signature Signature of the Authorized Signatory

Name of the Officer: Name of the Officer:

Designation Designation

Department Department

Witness Witness

1. 1.

2. 2.

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ANNEXURE VI

Covering letter from the Bidder

(On Company Letterhead) [Date]

Executive Director (Personnel),

Life Insurance Corporation of India,
Personnel Department,
Central Office, ‘YOGAKSHEMA’
5th Floor, West Wing,
Jeevan Bima Marg, Nariman Point,
Mumbai-400021.

Ref.: Notice for EOI for “HRMS Project of LIC”

Dear Sir,

This is to notify you that our Company intends to submit a Bid in response to the EOI for “HRMS
Project of LIC”.

Primary and Secondary contacts for our Company are:

Primary Contact Secondary Contact

Name
Title
Company/Bidder Name
Address
Phone
Mobile
Fax
e-mail

We confirm that the information contained in this response or any part thereof, including its
exhibits, and other documents and instruments delivered or to be delivered to LIC is true,
accurate, verifiable and complete in all aspects. This response includes all information necessary
to ensure that the statements therein do not in whole or in part mislead LIC in its short-listing
process.

We fully understand and agree to comply that on verification, if any of the information provided
here, is found to be misleading the short listing process or unduly favours our Company in the
short listing process, we are liable to be dismissed from the selection process. We understand
that we are liable to be dismissed from the selection process if any association is revealed that
may give rise to conflict of interests.

We agree to abide by the conditions set forth in this EOI.

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It is hereby confirmed that I/We are entitled to act on behalf of our Company/ Firm/ Organization
and empowered to sign this document as well as such other documents, which may be required
in this connection.

Dated at ______________this________ day of ______________ 2018.

(Signature)
(In the capacity of)

Duly authorized to sign the EOI response for and on behalf of:

Sincerely,

[BIDDER’S NAME] Name

Title

Signature
Date
(Name and Address of Bidder) Seal/Stamp of the Bidder

CERTIFICATE AS TO AUTHORISED SIGNATORIES

I,…………………………………......................., certify that I am ..........……………………of

…………………………………, and that……………………………… who signed the above
response is authorized to bind the Company / Firm / Organization by authority of its governing
body.

(Seal here) Date:

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Checklist of Responsive Bid

The Bid must be organized into the following sections.

1. Title Page
2. Table of Contents
3. Executive Summary- Limit this section to a brief narrative highlighting the Bidder’s
proposal. The summary should be oriented toward non-technical personnel.
4. Annexure I -Pre-Qualification Criteria
5. Annexure II-General Information about the Bidder
6. Annexure III-Compliance Statement
7. Annexure IV-Technical Particulars to be provided by the Bidder
8. Annexure V- Integrity Pact Agreement
9. Annexure VI- Covering letter from the Bidder
10. Bid Security – Demand Draft/ Pay Order

Response to Scope of Work - Include a general discussion of the service provider’s

understanding of the “overall” project and the scope of work proposed.

General Information about the Bidder - Include a narrative description of the company and the
strengths/weaknesses of the proposed HRMS. If multiple firms are represented in the proposal,
include this information for each firm.

Provide Listing of software installations by name. Please list PSU/Government customers first.
Also include the number of users, modules implemented, system integrations and data
migrations and any material (including letters of support or endorsement from clients) indicative
of the Bidder’s capabilities.

Disclosure of any judgments, pending litigation, or other real or potential financial reversals that
might materially affect the viability of the Bidder(s) organization, or the warranty that no such
condition is known to exist.

Disclosure of any known or planned sale, merger or acquisition of Bidder’s company (ies).In the
case of partnered or combined responses, the nature of the relationship among the parties must
be described. Include whether the parties collaborated previously and the intended relationship
and reporting structure for the proposed project.

Proposed Application Software and Computing Environment - The Bidder must present, in
detail, features and capabilities of the proposed application software. The Bidder should provide
comprehensive information about the actual solution and services being proposed to address the
requirement. The content may overlap the content provided in other sections of the response, but
should attempt not to directly replicate other content.

In addition, the following information must be included in narrative form:

a. Product life cycle history and continuing development plan

b. References from other product users in the region

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c. The software product/solution should offer a feature set that includes support for streamlined
development of an efficient document management database for electronic and non-
electronic documentation.

d. Ability to access the system via client software or web based interfaces across a multitude of
different platforms (Linux, Windows, Mac, Android, iPad tablets and so on) and the ability to
directly integrate with other application in LIC.

e. The software should run well in a virtual server environment and should include an effective
and efficient plan for data backup and data redundancy. Hardware requirements for the
solution should be highly flexible.

f. Software licensing should as well be flexible and scalable.

1. Workflow and Automation

2. Electronic forms

3. Customizable pre-programmed procedures

4. Process automation

5. Support for ISO style procedures

6. Customer Communication Management

7. Case Management

Product customization and integration capabilities, product deployment capabilities on private

cloud/virtual environment, product compatibility and capability in Service Oriented Architecture
environment, Web Service support -Provide information on how your product will enhance
business processes and improve efficiency for LIC.

Hardware Environment: Describe the hardware environment required to utilize the proposed
software. In the event there is more than one suitable hardware platform, list the best options
indicating the relative strengths and drawbacks (if any) of each.

Network Environment: Describe the network environment required to utilize the proposed
software. In the event that there is more than one suitable network configuration, list options
indicating any relative strengths and drawbacks of each.

Operating System(s): Identify the operating system(s) required by the proposed application
software and database management system in the hardware environment recommended above.
In the event there is more than one suitable operating system, list all options indicating any
relative strengths and drawbacks of each.

Database Platform(s): The Bidder should identify the ideal database platform for the proposed
software. In the event there is more than one suitable database platform, list all options
indicating any relative strengths and drawbacks of each.

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Desktop Requirements: Identify the desktop computer hardware and software specifications
that are required by the HRMS. Include typical requirements for a “power user,” occasional
casual user, report viewer, system administrator and work requestor.

Integration Capabilities: Provide the capability statement on how the proposed HRMS can
integrate with the Core business application of LIC.

Responsiveness of the proposed solution in terms of Functional/Technical

Requirements: Provide technical Features List/Third-Party Products/Optional Software. The
Bidder must explicitly state the name of any third-party products that are part of the proposed
solution.

System Security: The Bidder must include a detailed description of the proposed solution’s
security features. A description of how to secure transactions in a distributed network, over LAN,
WAN and VPN connections must also be included.

The Bidder must also explain in-detail, the security model of the application, and describe
generally the tasks required to configure and maintain application security. Please state if and
how system security or user validation can be integrated with MS Active Directory, Custom
Security Module or Single Sign on Solutions.

HRMS Implementation Plan: LIC recognizes that in HRMS there are many possible approaches
to implementation. The proposed implementation plan should reflect a best-practice based
scenario as per the Bidder’s past experience and industry knowledge.

The Bidder’s implementation plan should include the following:

1. Recommended approach for Implementation.

2. Solution map.

3. A visual representation of the components and high-level landscape of the proposed HRMS.
Indicate partner product integration points, future modules and anticipated integration with
current systems at LIC (Core Insurance, EDMS, MS Exchange, Online Portal, Website,
Underwriting system, etc).

4. Recommend implementation approaches for hosted models including centrally hosted and/or
distributed local environments.

5. Note differences between a centrally hosted solution and a local implementation.

6. Project management methodology.

7. Change management methodology.

8. Proposed data migration methods and tools.

9. Methods for capture of hard copy content.

10. Project time line for centralized and local implementations.

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11. Comments on the common document classification (Taxonomy) across the LIC for effective

document retrieval.

12. HRMS Migration Plan - Ease of migration, total cost, production implications such as end-user
training and adoption, downtime and overall effort will be the key factors in evaluating a
migration decision.

The Bidder’s migration plan should include the following:

1. Recommended approach

2. Process for data migration

3. Ability to preserve existing configurations including user and document security

4. Customer References - LIC considers references an important part of the process in

evaluating the bids and may be contacting references as part of this selection. Bidders must
provide client references for software and services that are similar in size and complexity to
this procurement and have utilized a solution similar to that proposed in a comparable
computing environment. Bidders should submit references for fully completed (live)
installations. Please inform references that they may be referred by LIC. The names and
phone numbers of the project manager/customer contact must be listed.

Additional Documents:

To establish a complete and competitive bid, Bidders are encouraged to include sample copies of
the following documents:

1. Case studies focusing on document management and web content management for past
implementations of similar scope. If possible, also include case studies for the digital asset
management and learning content management components.

2. Sample project plan for past implementation of similar scope.

End of Document

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