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MC2. Problem Solving Tools and Approaches

The document discusses problem solving tools and approaches used in management consulting. It outlines a problem solving process and lists 25 often used consulting tools categorized into general, strategy, and operational improvement tools. Some tools discussed include decomposition, prioritization matrices, hypothesis, Porter's 5 forces, process mapping, and simulation.

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61 views3 pages

MC2. Problem Solving Tools and Approaches

The document discusses problem solving tools and approaches used in management consulting. It outlines a problem solving process and lists 25 often used consulting tools categorized into general, strategy, and operational improvement tools. Some tools discussed include decomposition, prioritization matrices, hypothesis, Porter's 5 forces, process mapping, and simulation.

Uploaded by

Archit Pateria
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Session 2: Problem Solving

Tools and Approaches

Rishi Mohan Sanwal

IIM Kashipur
Nov 2020
Problem Solving
 Define the problem
Diagnose
Define Measure
 Identify the causes Analyze
 Generate Options
 Evaluate Options Design Improve
 Choose a solution
 Pilot, if required
Implement Control
 Check Impact

DMAIC
Nov 2020 Management Consulting 2
25 often used Consulting Tools
General
 Decomposition  Problem Solving Approach
 Prioritization  Classification / Logic Trees
– 80:20, 2x2 matrix or 3x3 matrix  Customer Surveys
 Brainstorming workshop  KPIs & Trends
 Hypothesis  Quick Estimation

Strategy Operational Improvement


 Porter’s 5 forces  Fish Bone / Why? Why? Why?
 Core Competencies  Regression and Correlation
 4Ps  Causation (Dependencies)
 CSFs  Benchmarking and Best Practices
 BCG Matrix  Value Chain Mapping
 SWOT  Process Mapping
 Break-even Analysis  Modeling, Simulation & Optimization
 Kaplan’s Balanced Scorecard  Zero-based Budgeting

Nov 2020 Management Consulting 3

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