Introduction of BRAC BANK:

BRAC Bank Limited started with the vision to give banking answers for the 'unbanked' Small
and Medium Entrepreneurs. Taking motivation from its parent association BRAC, the biggest
NGO on the planet, BRAC Bank acquainted little ticket advances with the little and medium
endeavors (SME), to explicitly bring the grassroots business people under the umbrella of formal
financial assistance. Roughly 50% of BRAC Bank's loaning portfolio involves little and medium
ventures – prevalently known as the 'SME'.

CORPORATE VISION

Building a beneficial and socially capable monetary establishment zeroed in on market and
business with development potential, in this manner helping BRAC and its partners to assemble
a just, edified, solid popularity based and neediness free Bangladesh.

CORPORATE MISSION

 Economical development in Small and Medium Enterprise area;

 Constant minimal effort store Growth with controlled development in retail resources;
 Corporate Assets to be subsidized through self-obligation preparation;
 Development in Assets through partnerships and interest in more quickly developing
areas;
 Nonstop undertaking to increment non-subsidized pay;
 Keep our obligation charges at 2% to keep a consistent productive development
 Accomplish effective collaborations between the bank's offices, SME unit workplaces
and BRAC field workplaces for conveyance of settlement and the bank's different items
and administrations;
 Oversee different lines of business in a full controlled climate with no trade off
consistence and on help quality;
 Keep an assorted, remote completely roused and driven towards appearing the bank's
vision into reality.

Overview of HR manual

This manual was intended to help HR administrators and HR specialists 1 who are setting up
another HR work inside a program (or association), both at head office or in field activities. It
gives a system of standards, strategies, methods, rules, apparatuses, and layouts to fill in as a
functional guide for HR the board in field, territorial as well as administrative centers.
This HR Manual is essentially for HR chiefs in the compassionate and improvement area. It is
applicable to all HR staff, regardless of whether working locally, territorially or universally. It
might likewise be utilized by HR staff outside the area. This manual is likewise a helpful
direction archive for program directors associated with setting up new program workplaces and
overseeing HR matters in the field.

Overview of HRIS

Human Resource Information System (HRIS) is an idea which uses the improvement of
Information Technology (IT) for compelling administration of the Human Asset (HR) capacities
and applications. HRIS empowers efficient technique for gathering, putting away, keeping up,
and recuperating information needed by the associations about their HR, faculty exercises and
hierarchical attributes. It obtains, stores, controls, examines, recovers, and circulates data about
an association's human assets. HRIS helps associations in dealing with all HR data. It helps in
recoding and investigating workers and authoritative data and reports, for example, worker
handbooks, crisis clearing and security methods. It encourages associations to keep a precise,
complete and refreshed information base that can be recovered from reports and manuals. In
recent times, the financial as well as non-financial processes of banks have undergone significant
transformation. The manual system adopted by the banks was the cause of procedural delays,
outdated as well as inaccurate information, improper documentation, higher expense of storing
files and their safety. HRIS has transformed banks financial as well as non-financial processes
from manual to automatic computerized systems. Banks are able to integrate different HR
functions by using third generation of feature-rich, broad-based and self-contained HRIS. The
third generation HRIS is much more than a mere data repository and has hastened the emergence
of Strategic HRM in banks of developing countries.

The world has been hit hard by the new Coronavirus pandemic. Furthermore, because of
fundamental work and travel limitations, associations around the globe have needed to sort out
some way to react to this new worldview.

The difficulties of keeping up activities and worker security has prompted a blast of far off
working activities. In the space of only couple of weeks, far off working undertakings have must
be started, quickened and scaled uncommon quick. Presently what appeared to be unimaginable
only a couple months prior is resembling the new typical.

Because of the spread of the new COVID, BRAC bank has been seeking after endeavors to stop
the spread of contamination and guarantee business congruity, while guaranteeing the security of
its client, its accomplices, its representatives, and their families.
BRAC Bank has made a commitment of US$ 0.59 million (Tk50 million) to Prime Minister's
relief fund. The bank gave over a check through Bangladesh Association of Banks as their help
to government for the continuous fight against the dangerous COVID pandemic.

WFH (Work from home) is a working plan in which a laborer satisfies the basic obligations of
his/her work while staying at home, utilizing data and correspondences innovation (ICT). With
the end goal of this manage and with regards to the COVID-19 pandemic, the expression
"telecommuting" is utilized to allude remarkably to locally established teleworking as a brief,
elective working plan. It requires a shared duty and responsibility by the two managers and
laborers to guarantee business progression what's more, business. Banks should look past the
pandemic and utilize this emergency as a premise to reconsider their job in the new reality that is
standing by.

Now, banking is entirely different than it was in pre-pandemic occasions. Numerous banks like
BRAC bank permit their representatives to telecommute with fourth era ITC uphold through
center financial programming and grounded IT organizing, guaranteeing the greater part of the
administrations through innovation based items and administrations. BRAC Banks likewise
exploit during current 'New Normal' circumstance of their grounded incorporated financial
model. Nonetheless, a few banks are confronting difficulties because of absence of usage of
current advances. In this way, the manner in which individuals bank during the new typical will
generally decide the fate of banking tasks. Banks should zero in on certain zones to satisfy client
need during and after new typical to hold their client base and furthermore increment brand
value.

CENTRALIZED BANKING OPERATION: Under centralized banking working all financial

exercises including general financial activity, account opening, cash management, fund transfer,
issuance of check books, settlement, advance handling/endorsement, loan documentation, loan
dispensing and change, exchange (import, fare and bank ensure) are overseen through a
centralized professionals group in the wake of accepting formal or email demand (from pre-
enrolled email ID) from the client straightforwardly or from the purpose of agreement embraced
by the devoted Relationship Managers (RM).

During new normal, BRAC banks permit their back office/operational groups to telecommute
with Virtual Privet Network (VPN) backing to get to the working frameworks and to deal with
practically the entire everyday exercises. Thus, they are guaranteeing all client service with
proper maintenance of social distancing.
CENTRALISED BUSINESS RELATIONSHIP TEAM: During new normal, the committed
Relationship Managers (RM) are very much associated with their clients and attempt to
guarantee all business support with the assistance of modern technology and well functional back
office groups. Regardless of whether they are telecommuting or from office, the devoted RMs
are consistently prepared to help their portfolio clients.

TECHNOLOGY BASED BANKING PRODUCTS/SERVICES: In the new normal period, we

are encountering a environment where clients change their exchange designs. Peoples are more
comfortable with digital banking services and alternative delivery channels (ADC) to meet their
financial requirements like ATM, Mobile Banking, Phone Banking and Internet Banking.
Bangladesh Bank is additionally strong for advancing computerized banking stages by
presenting Electronic Fund Transfer Network (EFTN), Real Time Gross Settlement (RTGS),
National Payment Switch Bangladesh (NPSB) for ATM stall sharing/Point of Sales (POS)
sharing. BB additionally permits some global installment entryway administrators to help
elective conveyance directs in the financial area of our nation like VISA, Master, JCB and so on
A few Banks previously coordinated every one of those advanced stages into their elective
conveyance channels like ATM, Internet Banking and Mobile Banking stages. Banks like BRAC
Bank (Altitude), The City Bank (City Touch), EBL, Prime Bank, MTBL and so forth, have all
around expanded and successful web banking administration. Then again, a few banks like
BRAC Bank (Bkash), DBBL (Rocket), UCB (U-money), Trust Bank (T-Cash) and so on, have
all around expanded versatile financial administrations everywhere on the nation. Aside from
these, BRAC banks are additionally offering deposit account services by utilizing computerized
stages, and others are changing all internal endorsement/operational cycle into digital stage by
creating interior correspondence platform, email platform and core banking framework.
Telephone banking is additionally getting mainstream and powerful to guarantee smooth
financial help with least effort.