This document provides summaries of common issues with BNPL (Buy Now Pay Later) processing in CSI and steps to resolve them. It addresses issues like contracts not being available at the point of sale, inaccessibility of customer contract details, ensuring contract details are available at POS, checking tax applicability, and reviewing customer and office-wise ledgers. The document provides guidance on troubleshooting technical problems accessing systems and contracts, and validating customer bookings, billing, payments and ledger entries.
This document provides summaries of common issues with BNPL (Buy Now Pay Later) processing in CSI and steps to resolve them. It addresses issues like contracts not being available at the point of sale, inaccessibility of customer contract details, ensuring contract details are available at POS, checking tax applicability, and reviewing customer and office-wise ledgers. The document provides guidance on troubleshooting technical problems accessing systems and contracts, and validating customer bookings, billing, payments and ledger entries.
This document provides summaries of common issues with BNPL (Buy Now Pay Later) processing in CSI and steps to resolve them. It addresses issues like contracts not being available at the point of sale, inaccessibility of customer contract details, ensuring contract details are available at POS, checking tax applicability, and reviewing customer and office-wise ledgers. The document provides guidance on troubleshooting technical problems accessing systems and contracts, and validating customer bookings, billing, payments and ledger entries.
This document provides summaries of common issues with BNPL (Buy Now Pay Later) processing in CSI and steps to resolve them. It addresses issues like contracts not being available at the point of sale, inaccessibility of customer contract details, ensuring contract details are available at POS, checking tax applicability, and reviewing customer and office-wise ledgers. The document provides guidance on troubleshooting technical problems accessing systems and contracts, and validating customer bookings, billing, payments and ledger entries.
1. Webservice Error (POS Message “There is an error in Webservice”) a. Check local network viz SAP access, India Post Portal access. b. Check webservice status with other BNPL Offices. c. Check whether SAP CRP login accessible via SAP GUI d. If SAP ECP available & CRP not available; it CRM issue e. If none of the application access is available , then sify/local network issue.
2. Customer Details available but not the Contract Details:
f. Cross check with other Customer IDs for availability of Contract Details. If Contract available for other customers and missing for one customer: refer B g. If Contract details not available for any other customer, crosscheck with other BNPL centers. This is due to issue at ECP
Note: Customer details will be fetched from CRM and Contract details from ECP. If CRM is down, no details shall be fetched at POS.
B. ACCESS TO CUSTOMER CONTRACT:
1. Obtain Contract number from ZBNPL_NEW from Customer ID, Use VA42-Edit & VA43-View
Incase not authorized to access Specific Contract Number: Below Error appears:
a. Only permanent Employee of Billing Facility ID is allowed to Modify Contract through VA42 b. Check Contract Billing office facility ID through tcode VA43, Additional Data B tab. c. Login with Billing office user and modify, If incase Billing Office ID is incorrect raise service desk ticket for changing Billing office to your Office Facility Id.
C. For contract details to be available at POS:
a. Contract ‘Valid TO’ Date should be later than current Date. b. Correct service to be selected at POS as maintained in Contract Material Group 2’ (service). c. Booking Office Name should be available at Contract ‘Additional data b’ tab. d. Atleast 1 booking Office to be maintained under additional Data b Is Pan India Contract is ‘Yes e. Barcode From and To should be numeric and 9 digits. Suffix need not be entered.
Contract is configured through VA41 and can be modified through VA42. VA43 is to view Contract:
1. Contract can be modified through VA42 by the user of Bill rising Facility only. 2. Any can be viewed through VA43. TO Check Bill rising office & other details.
a) Check Contract Validity:
1. Navigate to VA43 with Contract number. 2. Click Sales Tab and Contract end Date should be available.
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
3. Contract shall not be available at POS on or after Contract End date. Make changes as per agreement through VA42.
b) Check Service mapped to Contract:
1. Navigate to VA43 with Contract number. 2. Scroll Item 10 row to see Material Group 2 selection. Select Correct service at POS and add Cust.
c) Check Contract Booking Offices:
1. Copy Navigate to VA43 with Contract number. Double click Item 10
2. Click on Additional Data B tab
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
3. Those office in the list are authorized to Booked against the contract through POS. Make sure Name of the Office is available next to Facility ID. If not available, Press Enter button after Clicking on Booking Post Office Facility ID.
4. Activity procedure Date Issue while Contract Modification:
Please follow below steps:
Click on GOTO-> Header-> Contract Data
Make sure Action date is later than current Date, ie Tomorrow Date. Save with required Contract end Date.
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
D. Process to Check Advance Customers Discount Credit(After Billing):
1. Navigate to VA43/VA42 with Contract number. 2. Click on Environment, Changes
3. Select Item 10, Addition Info and Click on Execute, (Contract number shall be auto filled in Document Text box)
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
4. Report shall be generated as below:
To export Select: System-> List-> save-> Local File
Local File may be shared as Text with Tabs
Data may be copied to Excel for quick verification Below Details shall be available
Changes can be made to Target Value in below steps
Manually through VA42 (5th Entry) Recharge through zadvance_deposit (First 3 entries above) Discount credit through zadvance_credit (4th Entry) Difference between Old and New Value denotes changes made. From Denotes user ID. Verify zadvance_deposit entries which should have corresponding Financial entry against customer account as per FBL5N report Advance customers Discount+Tax difference should be credited by the end of Billing, If no entry with SAPSD_FF user/ not credited, kindly intimate below Email. salesndist.cept@indiapost.gov.in
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
E. TAX APPLICABILITY ON CUSTOMER BOOKINGS:
Tax Configuration can be done at CRM (CRP) against customer ID. Below Tax classification to be configured for Tax in CRP either Full or Exempt:
Tax ID Description ZSER Service Tax JOSG State GST JOCG Central GST JOIG Integrated GST JTX1 To JTX4 Tax
Full Tax: Tax Applicable & Full Exempt: No Tax
Status can be instantly checked at POS b adding customer id in any service For Ex: Mail-> Inland Speed Post- > Add Customer
If applicable Tax shall be charged at the time of Article booking only.
Any modifications of tax applicability /wrong billing due to tax issue may be handled/adjusted manually as Tax as applicable during booking shall be considered while Billing. Kindly ensure Tax before Billing.
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
F. CUSTOMER WISE LEDGER(FBL5N):
BNPL booking shall be accounted as Revenue only after Billing process completion. Accounting Document shall be posted as liability against Customer ID, which is Accounts Receivable. This is done through Billing Process. Customer account ledger can be viewed through Tcode FBL5N Select BNPL variant
1. Customer Id, against which Booking is Done
2. Normal Items as Billing and Special G/L transactions are Advance recharges 3. Open Item denotes unpaid Billing documents (RV), unadjusted advances (DZ with Special G/L items), Unpaid COD Articles (DR/BA). 4. Cleared Items denotes: Paid bills (RV), Funds received/paid (DZ), Cleared Advances (DZ with Special G/L items), Paid COD Articles (DR). 5. “All Items” includes Open & Cleared items. 6. Open at Key Date is status as on Selected Date. 7. Cleared Date is Payment Date(Irrespective of billing Date)
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
8. Red Items denotes Unpaid (RV, DR). Green denotes paid, settled (Cleared) 9. DZ is payment, RV is billing, AB is settlement in Document Type 10. Posting Date is Date of Billing which is for repviosu month booking. 11. Financial Document number. 12. S column with W denotes denotes Special G/L credit. DZ doc with W is recharge, RV doc with W is Discount credit. Note that actual credit to contract is Bill discount + Tax difference 13. Reference is Bill Invoice number. 095 denotes Bill issues, 090 denotes bill not issued. 14. Clearing Date is payment/settlement Date. For an RV document: Difference between clearing Date and Posting Date denotes time taken for payment. 15. Clearing document is payment /settlement document number 16. Clearing Document will be null for unpaid bills and unadjusted advances. 17. Long Text with SL denotes random POS invoice number, always RV document posted through BNPL billing process shall have SL number is Text. 18. Special G/L entries as per FBL5N may be verified with Advance customer credit report RV document should have entry with ZADVANCE_CREDIT DZ document should have entry with zadvance_deposit Any DZ reversals should have balance reduced with VA42 Opening Balance to be verified always with Contract.
Sales & Distribution Team,CEPT 02/09/2020
FAQ- BNPL v2.0
G. OFFICE WISE LEDGER(FAGLL03):
1. Select BNPL variant
2. Selection screen
Customer selection Screen
Select Profit center of office of Booking from Multiple selection
Posting Date is Billing Date which is on subsequent date of booking Month Select booking Office Profit center and save. 3. Once Profit center and posting Date is selected in Customer selection screen
Open Items denotes Unpaid entries, Cleared Items are paid & All Items include both 4. Report output: Refrence is Invoice number. All details as explained in Customer ledger are applicable
