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Food and Beverage Services Training Plan

This training plan outlines the requirements, activities, assessments, facilities, and schedule for a Food and Beverage Services NCII traineeship. It includes orientation, seminars on professional development, industry knowledge, computer operations, customer service, and occupational health and safety. The core competency training focuses on preparing dining areas, taking reservations, setting tables, and preparing service stations. The training will take place over 4 weeks from October 2020 at the on-site training facilities of BEST Freeport Colleges under the supervision of designated staff.

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anir
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0% found this document useful (0 votes)
123 views5 pages

Food and Beverage Services Training Plan

This training plan outlines the requirements, activities, assessments, facilities, and schedule for a Food and Beverage Services NCII traineeship. It includes orientation, seminars on professional development, industry knowledge, computer operations, customer service, and occupational health and safety. The core competency training focuses on preparing dining areas, taking reservations, setting tables, and preparing service stations. The training will take place over 4 weeks from October 2020 at the on-site training facilities of BEST Freeport Colleges under the supervision of designated staff.

Uploaded by

anir
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

TRAINING PLAN FOR FOOD AND BEVERAGE SERVICES NCII

Trainee’s Training
Mode of Facilities/Tools Date and
Training Activity/ Staff Venue Assessment
Training and Equipment Time
requirements Task
BASIC COMPETENCIES
Participate in Company
workplace Orientation
communication  Microphone
Work in team  Speaker
Training
environment Professional  LCD Projector October
Supervisor – Direct
Practice career Development Dual  Laptop or BEST 05, 2020
Charmaine Observation
professionalism Seminar Training Desktop Freeport
Pulido
System Computer Colleges 8:00 am –
Practice Interview
 Internet 5:00 pm
occupational Trainer – Rina
Occupational Connection
health and Constantino
Health and
safety
Safety (OSH)
procedures
Training
COMMON COMPETENCIES
 Microphone October
 Speaker 08, 2020
Training  LCD Projector
Updating Direct 8:00 am –
Develop and Dual Supervisor –  Laptop or BEST
Industry Observation 12:00 pm
update industry Training Mark Carpio Desktop Freeport
Knowledge
knowledge System Computer Colleges
Seminar Interview
Trainer – Rina  Internet
Constantino Connection

Observe Occupational Dual Training  Microphone BEST Direct October


workplace Health and Training Supervisor –  Speaker Freeport Observation 05, 2020
hygiene Safety (OSH) System Charmaine  LCD Projector Colleges
procedures Training Pulido  Laptop or Interview 8:00 am –
Desktop 5:00 pm
TRAINING PLAN FOR FOOD AND BEVERAGE SERVICES NCII

Trainee’s Training
Mode of Facilities/Tools Date and
Training Activity/ Staff Venue Assessment
Training and Equipment Time
requirements Task
Computer
Trainer – Rina  Internet
Constantino Connection

 Microphone
Training  Speaker
Supervisor –  LCD Projector October
Technical Direct
Perform Dual Charmaine  Laptop or BEST 05, 2020
Training on Observation
computer Training Pulido Desktop Freeport
Computer
operations System Computer Colleges 8:00 am –
Operations Interview
Trainer – Rina  Internet 5:00 pm
Constantino Connection

 Microphone
Training
 Speaker
Supervisor –
 LCD Projector October
Occupational Charmaine Direct
Perform Dual  Laptop or BEST 05, 2020
Health and Pulido Observation
workplace and Training Desktop Freeport
Safety (OSH)
safety practices System Computer Colleges 8:00 am –
Training Interview
 Internet 5:00 pm
Trainer – Rina
Constantino Connection

Provide effective Customer Dual Training  Microphone BEST Direct October


customer service Service Training Supervisor –  Speaker Freeport Observation 05, 2020
Relation System Charmaine  LCD Projector Colleges
Training Pulido  Laptop or Interview 8:00 am –
Desktop 5:00 pm
Computer
Trainer – Rina  Internet
Constantino Connection
TRAINING PLAN FOR FOOD AND BEVERAGE SERVICES NCII

Trainee’s Training
Mode of Facilities/Tools Date and
Training Activity/ Staff Venue Assessment
Training and Equipment Time
requirements Task

CORE COMPETENCIES
Trainees Training
Training Mode of Tools and Assessment Date and
Requirements Staff Facilities
Activity/Task Training Equipment Method Time

Take table  Napkins


reservations  Menu folders
 Order slips
Prepare  Condiments
service Training
 Tablecloth/
stations and Supervisor –
Placemats October 1,
Charmaine
Prepare the equipment  Salt and 2020 to
Dual Pulido A&A Bar
dining Pepper October
Training and Observation/
room/restaurant shakers 30, 2020
System Restaurant Demonstration
area for service Set the tables 8:00 AM
Trainer –
 Dinnerware/ to 5:0 PM
in the Rina
Constantino Chinaware
dining
 Glassware
area  Silverware/
Flatware
 Holloware
Training
Guest
Supervisor –
Relation  CBLM November
Charmaine
Welcome guests Procedure 2, 2020 to
Dual Pulido BEST
and take food Demonstration November
Training Training Freeport  Blank order
and beverage Role Playing 5, 2020
System Colleges slips
orders 8:00 AM
Order Taking Trainer –
to 5:0 PM
Rina
Procedure
Constantino
Promote food and Updating Dual Mila Otom A&A Bar  Menu November
TRAINING PLAN FOR FOOD AND BEVERAGE SERVICES NCII

Trainee’s Training
Mode of Facilities/Tools Date and
Training Activity/ Staff Venue Assessment
Training and Equipment Time
requirements Task
Knowledge on 6, 2020 to
Demonstration/
November
beverage Food and Training Oral
14, 2020
products Beverage System  CBLM questioning/
8:00 AM
Offered Simulation
to 5:0 PM
Training
Supervisor – November
Food and Written
Charmaine 15, 2020
Beverage Examination/
Provide food and Dual Pulido  Menu to
Demonstration/
beverage services Services Training A&A Bar November
Oral
to guests Procedure System  CBLM 22, 2020
questioning/
Training Trainer – 8:00 AM
Simulation
Rina to 5:0 PM
Constantino
Provide room Take and Dual Training A&A Bar  Trays and Demonstration/ November
service Process Room Training Supervisor – trolleys Oral 23, 2020
Service System Charmaine  Tableware and questioning/ to
Pulido appointments Written November
Orders
 Linen Examination 28, 2020
 Printed 8:00 AM
Present and Trainer – to 5:0 PM
materials
Serve Food Rina
and Beverage Constantino  CBLM
Orders to
Guest

Present Room
Service
Account
TRAINING PLAN FOR FOOD AND BEVERAGE SERVICES NCII

Trainee’s Training
Mode of Facilities/Tools Date and
Training Activity/ Staff Venue Assessment
Training and Equipment Time
requirements Task
Clear Away
Room Service
Equipment

Customer
Training
Relation
Supervisor – November
Training- Charmaine Written 29, 2020
Receive and Seminar Dual Pulido Examination/ to
handle guest Training A&A Bar Oral December
 CBLM
concerns Dealing with System questioning/ 5, 2020
Guest’ Trainer – Role-play 8:00 AM
Rina to 5:0 PM
Concerns and
Constantino
Complaints

CHUM FLOREZ RINA C. CONSTANTINO


Institution Representative School Representative

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