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Baggage Claims and Proration: Classroom and In-Company Course (3 Days/24 Hours)

This 3-day course covers the rules and processes related to baggage claims and proration between airlines. It will teach participants how to apply the latest IATA resolutions when bags are mishandled and the cost is shared between carriers. The course uses case studies to help understand how baggage proration works from claim payment to settlement. Participants will learn how to identify expenses, apply correct invoicing steps, and handle rules under international treaties regarding baggage claims. An exam and certificate are awarded upon successful completion.

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mohammad hossein mosshafi
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341 views2 pages

Baggage Claims and Proration: Classroom and In-Company Course (3 Days/24 Hours)

This 3-day course covers the rules and processes related to baggage claims and proration between airlines. It will teach participants how to apply the latest IATA resolutions when bags are mishandled and the cost is shared between carriers. The course uses case studies to help understand how baggage proration works from claim payment to settlement. Participants will learn how to identify expenses, apply correct invoicing steps, and handle rules under international treaties regarding baggage claims. An exam and certificate are awarded upon successful completion.

Uploaded by

mohammad hossein mosshafi
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Baggage Claims and Proration

Classroom and In-Company Course (3 days/24 hours)

When a bag is mishandled then the cost to recover that bag is shared between airlines. There are certain rules
and process that airlines have to follow, including recently updated IATA Resolution and new profiles. Learn
baggage pro-rate from the moment of payment of passenger claim till the agreement is made and the
settlement of pro-rate amounts between respective carriers takes place. Looking at various case studies, this
course will help you better understand the essentials of the baggage proration process.

Objectives Key topics


Upon completion of this course you will be able to: ▪ Fraud prevention
▪ Stay current on the latest updates of the IATA ▪ Forwarding mishandling baggage rules
Resolutions (valid as of June 2016)
▪ Profiles of typical interline baggage claims
▪ Apply decision making skills to the claim
request based on appropriate sources ▪ Proof of fault
▪ Identify the first needs expenses ▪ Different delayed, lost, pilferage and damage pro-
rate cases
▪ Apply correct pro-rate invoicing steps
▪ Warsaw and Montreal Convention for international
▪ Identify the rules related to baggage pro-rate carriage by air related to baggage claims
under Warsaw and Montreal Convention for
international carriage by air ▪ Development on standard baggage pro-rate notice
▪ Handle delivery charges
Activities
Target audience ▪ Case studies
▪ Baggage claim officers
Certificate awarded
▪ Proration officers
An IATA Certificate is awarded upon successful
▪ Airline customer service officers involved in completion of the course and final examination.
baggage claims
This course can be applied toward an IATA Diploma
in Ground Operations.
Prerequisites
▪ Participants should have good knowledge of
lost and found and baggage tracing functions
Baggage Claims and Proration
Course schedule
Day 1 Day 2
▪ Definitions and IATA Resolutions ▪ Proof of fault – new IATA Resolution 743c,
 Resolution 743c 13 baggage profiles
 Claims Processing and Responsibilities -
IATA Resolution 780 5.4
 Baggage prorate process
 Claim types

Day 3

▪ Baggage prorate profiles


▪ Delivery charges
▪ Baggage prorate invoicing
▪ Baggage pro-rates sub-group
▪ Future standard baggage prorate notice
▪ Review
▪ Exam

This course can be customized for your company and delivered at the location of your choice.
Request in-company training

Contact us: www.iata.org/training-contact


Register: www.iata.org/training/courses/pages/tapg62.aspx

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