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Six Sigma: Strategies for Quality Improvement

Six Sigma is a set of techniques and tools used to improve processes and reduce defects. It was introduced at Motorola in 1986 and later adopted by GE. Six Sigma seeks to identify and remove causes of defects through statistical analysis to minimize process variability and improve quality. Projects aim to reduce costs, cycle times and increase customer satisfaction. A six sigma process produces only 3.4 defective parts per million through statistical process control.

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Tejashree Nirgude
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79 views1 page

Six Sigma: Strategies for Quality Improvement

Six Sigma is a set of techniques and tools used to improve processes and reduce defects. It was introduced at Motorola in 1986 and later adopted by GE. Six Sigma seeks to identify and remove causes of defects through statistical analysis to minimize process variability and improve quality. Projects aim to reduce costs, cycle times and increase customer satisfaction. A six sigma process produces only 3.4 defective parts per million through statistical process control.

Uploaded by

Tejashree Nirgude
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd

Six Sigma (6σ) is a set of techniques and tools for process

improvement. It was introduced by engineer Bill Smith while


working at Motorola in 1986.[1][2] Jack Welch made it central to
his business strategy at General Electric in 1995.

Six Sigma strategies seek to improve the quality of the output


of a process by identifying and removing the causes of defects
and minimizing variability in manufacturing and business
processes. It uses a set of quality management methods,
mainly empirical, statistical methods, and creates a special
infrastructure of people within the organization who are experts
in these methods. Each Six Sigma project carried out within an
organization follows a defined sequence of steps and has
specific value targets, for example: reduce process cycle time,
reduce pollution, reduce costs, increase customer satisfaction,
and increase profits.

The term Six Sigma (capitalized because it was written that


way when registered as a Motorola trademark on December
28, 1993) originated from terminology associated with statistical
modeling of manufacturing processes. The maturity of a
manufacturing process can be described by a sigma rating
indicating its yield or the percentage of defect-free products it
creates. A six sigma process is one in which 99.99966% of all
opportunities to produce some feature of a part are statistically
expected to be free of defects (3.4 defective features per million
opportunities). Motorola set a goal of "six sigma" for all of its
manufacturing

Difference with lean management[edit]

Lean management and Six Sigma are two concepts which


share similar methodologies and tools. Both programs are
Japanese-influenced, but they are two different programs. Lean
management is focused on eliminating waste and ensuring
efficiency while Six Sigma's focus is on eliminating defects and
reducing variability.

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