CONTACT MATRIX AND ESCALATION LEVELS- ACER INDIA SERVICE DELIVERY
Toll free No. for PCs, Servers & standalone TFT monitors support : 1800 11 4100
Toll free No. for Notebooks, Tablet , Smart Phone & Projector support: 1800 11 6677
Web call Logging URL : https://www.acer.com/ac/en/IN/content/home --> Support --> Repairs
Contact Matrix Escalation Level- I
Consumer , Commercial (Govt and Pvt) Corporate & Enterprises
CONTACT CONTACT Contact Name, Number
REGION LOCATION STATES CONTACT PERSON E-MAIL ID SUPPORT MANAGER E-MAIL ID
NUMBER NUMBER E Mail ID
Delhi Delhi & NCR
HP,J&K, Vikas Sharma 96200 42865 Vikas.sharma@acer.com
Chandigarh Punjab, Haryana Upender Singh 011 - 33148814 Sanjiv Kumar 80544 99104 sanjiv.kumar@acer.com
Bhopal MP Deepak Sinha 7354611011 deepak.sinha@acer.com
NORTH
Jaipur Rajasthan Upender.Singh@acer.com Neeraj Andley 98289 12585 Neeraj.Andley@acer.com
9893123609
Lucknow UP & Uttrakhand Girish Vyas 05222984644 Girish.Vyas@acer.com Girija Kishore Pandey 7080007377 GirjaKishore.Pandey@acer.com
Kolkata West Bengal RajKishore Gouda 94375 73735 rajkishore.gouda@acer.com
Patna Bihar RajKishore Gouda 94375 73735 rajkishore.gouda@acer.com
EAST Bhubaneswar Orissa RajKishore Gouda 94375 73735 rajkishore.gouda@acer.com
Ranchi Jharkhand Sita Sitaraman 033 - 4427 2400 Debjyoti Sanyal 98364 66415 Debjyoti.Sanyal@acer.com
Debjyoti Sanyal
Raipur Chattisgarh Debjyoti Sanyal 98364 66415 Debjyoti.Sanyal@acer.com 98364 66415
Guwahati North East sita.sitaraman@acer.com Debjyoti Sanyal 98364 66415 Debjyoti.Sanyal@acer.com Debjyoti.Sanyal@acer.com
Bangalore Karnataka Suresh Kumar 99001 08007 suresh.kumar@acer.com Suresh Kumar 99001 08007 suresh.kumar@acer.com
Kochi Kerala Shijin Augustus 9072331557 augustus.shijin@acer.com TJ Jackson 96201 35456 jackson.tj@acer.com
South Vinod Karunakaran
Hyderabad AP & Telangana Rajasekhar Kasarla 97019 03133 rajasekhar.kasarla@acer.com Rajasekhar Kasarla 97019 03133 rajasekhar.kasarla@acer.com 97452 03088
Chennai Tamil Nadu C Prabakaran 89399 63457 prabakaran.c@acer.com TJ Jackson 96201 35456 jackson.tj@acer.com vinod.karunakaran@acer.com
Ahmedabad Gujarat Aarti Deshpande 022 - 71612000 Dhawal.Mehta@acer.com Dhawal Mehta 9624085000 Dhawal.Mehta@acer.com
Mumbai- Consumer Maharashtra Aarti Deshpande 022 - 71612000 Aarti.deshpande@acer.com Suresh Sapkal 9421894606 Suresh.Sapkal@acer.com
WEST Uday Phokmare
Mumbai - Commercial Maharashtra
Rest of MH & Aarti Deshpande 022 - 71612000 Aarti.deshpande@acer.com Abhay Kumar 98200 55950 abhay.kumar@acer.com 93723 31246
Pune GOA Mahesh Sharma 93003 27079 Mahesh.Sharma@acer.com Abhay Kumar 98200 55950 abhay.kumar@acer.com Uday.Phokmare@acer.com
Escalation Level-II Regional Manager Technical Manager
CONTACT CONTACT
Region Name E-MAIL IDs Name E-MAIL IDs
NUMBER NUMBER
North Rajesh Kumar 98307 03636 rajesh.kumar@acer.com Amit Sharma 95600 98967 Amit.Sharma@acer.com
East Praveen Bisht 99101 00474 Praveen.Bisht@acer.com Koustav Mallik 9831481033 Koustav.Mallik@acer.com
South Vinod Karunakaran 97452 03088 vinod.karunakaran@acer.com Rozario I 81440 50222 Rozario.I@acer.com
West Jitender Kaneria 96247 88999 jitendra.Kaneria@acer.com Animesh Prasad 99301 35376 Animesh.Prasad@acer.com
Escalation Acer Head Office
Consumer & Commercial
Level Name CONTACT NUMBER E-MAIL IDs
Level 1 Priyanka Roy 080 40508700 Priyanka.Roy@acer.com
Level 2 V V Mohan 98409 21666 vv.mohan@acer.com
Corporate and Enterprises
Level 2 Pritesh Joshi 9819023866 pritesh.joshi@acer.com
All Segment
Level 3 Amrish Mahajan 080 40708700 amrish.mahajan@acer.com
Web call Logging URL : http://apn.acer.co.in/Rpt/Default.aspx
Customer Name
(or Organization Name) : *
Contact Person Name : *
Customer Address1 : *
Customer Address2 :
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Mobile No : *
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Nearby major City name :
State : *
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Product Category : *
Machine Serial Number : *
Date of purchase : *
Problem Descriptions
