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Part V PDF

The officials and employees of the Malay Municipal Government pledge to deliver services according to their Citizen's Charter. Specifically, they commit to providing innovative and prompt services, delivering services honestly and transparently, and being friendly and client-oriented. Additionally, they pledge to review the Citizen's Charter at least every two years to ensure responsive systems and procedures for delivering frontline services.

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Randolph Quiling
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76 views1 page

Part V PDF

The officials and employees of the Malay Municipal Government pledge to deliver services according to their Citizen's Charter. Specifically, they commit to providing innovative and prompt services, delivering services honestly and transparently, and being friendly and client-oriented. Additionally, they pledge to review the Citizen's Charter at least every two years to ensure responsive systems and procedures for delivering frontline services.

Uploaded by

Randolph Quiling
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Malay Citizen’s Charter – A Guidebook on Municipal Government Frontline Services 150

PART V – PERFORMANCE PLEDGE

PERFORMANCE PLEDGE

WE, the officials and employees of the Municipal Government of Malay,


pledge and commit to deliver the guaranteed performance level as laid down in
the duly adopted Malay Citizen’s Charter. Specifically, we will:

 provide innovative means of delivering prompt and efficient


service;
 Deliver the services with honesty, transparency and accountability;
and
 be friendly and client-oriented.

In addition, it is our commitment to undertake review of the Citizen’s


Charter, not less than once every two years to guarantee the responsiveness of
the systems and procedures involve in delivering a particular frontline service.

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