Salesforce Certified Platform App Builder

Study Guide
Summer ’16

STUDY GUIDE 0
Salesforce Certified Platform App Builder – Study Guide

Contents

ABOUT THE SALESFORCE CERTIFIED PLATFORM APP BUILDER PROGRAM..........................................................................................1

SECTION 1. PURPOSE OF THIS STUDY GUIDE..............................................................................................................................................1
SECTION 2. ABOUT THE SALESFORCE CERTIFIED PLATFORM APP BUILDER CREDENTIAL..................................................................1
SECTION 3. AUDIENCE DESCRIPTION: SALESFORCE CERTIFIED PLATFORM APP BUILDER ................................................................1
SECTION 4. ABOUT THE EXAM......................................................................................................................................................................2
SECTION 5. RECOMMENDED TRAINING AND REFERENCES....................................................................................................................2
SECTION 6. EXAM OUTLINE ...........................................................................................................................................................................2
SECTION 7. SAMPLE EXAM QUESTIONS......................................................................................................................................................5
SECTION 8. ANSWERS TO SAMPLE EXAM QUESTIONS ............................................................................................................................7
SECTION 9. MAINTAINING A CERTIFICATION..............................................................................................................................................7

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About the Salesforce Certified Platform App Builder Program

The Salesforce Certified Application Builder Program is for individuals who want to demonstrate their
knowledge, skills, and experience designing, building, and implementing custom applications using the
capabilities of the Force.com platform.

Section 1. Purpose of this Study Guide

This study guide is designed to help you evaluate if you are ready to successfully complete the Salesforce
Certified Platform App Builder exam. This guide provides information about the target audience for the
certification exam, recommended training and documentation, and a complete list of exam objectives—all
with the intent of helping you achieve a passing score. Salesforce highly recommends a combination of on-
the-job experience, course attendance, and self-study to maximize your chances of passing the exam.

Section 2. About the Salesforce Certified Platform App Builder Credential

The Salesforce Certified Platform App Builder credential is designed for individuals who would like to
demonstrate their skills and knowledge in designing, building, and deploying custom applications using the
declarative customization capabilities of the Force.com platform. The candidate can create, manage, and
update data models, application security, business logic, and process automation.

Here are some examples of the concepts you should understand to pass the exam:

 Design the data model, user interface, business logic, and security for custom applications

 Customize applications for mobile use

 Design reports and dashboards

 Deploy custom applications

Section 3. Audience Description: Salesforce Certified Platform App Builder

The Salesforce Certified Platform App Builder credential is intended for an individual who has experience
developing custom applications on the Force.com platform, including practical application of the skills and
concepts noted in the exam objectives below.
The Salesforce Certified Platform App Builder generally has six months to one year of experience building
applications on the Force.com platform and/or on a similar technology platform.
The Salesforce Certified Platform App Builder candidate has the experience, skills, and knowledge outlined
below:
 Familiarity with the capabilities of the Force.com platform.
 Awareness of Salesforce license types and the related considerations.
 Ability to design applications to support business processes and reporting requirements.
 Familiarity with the social and mobile capabilities of the platform; accustomed to using and
optimizing business applications on a mobile device.

 Familiarity with the Salesforce development environments and the options available to deploy
applications and manage changes on the Force.com platform.

 Study of the resources listed in this Study Guide and the additional required study materials
provided by Salesforce.
A candidate for this exam is not expected to be able to administer Sales Cloud or Service Cloud, have
programmatic development experience (Apex, Visualforce, etc.), design custom interfaces using
Visualforce, or design custom Lightning components using Apex or JavaScript.

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Section 4. About the Exam

The Salesforce Certified Platform App Builder multiple-choice exam has the following characteristics:
 Content: 60 multiple-choice/multiple-select questions

 Passing Score: 63%

 Registration fee: USD 200; Retake fee: USD 100
 Time allotted to complete the exam: 90 minutes
 Delivery options: Proctored exam delivered onsite at a testing center or in an online proctored
environment
 References: No hard-copy or online materials may be referenced during the exam

 Prerequisites: None required; course attendance highly recommended

 Results: Provided immediately after exam submission as on-screen text and by email

Section 5. Recommended Training and References

As preparation for this exam, Salesforce University recommends a combination of: hands-on experience
building custom applications using the declarative customization capabilities of the Force.com platform;
training course completion; and self-study in the areas listed in the Exam Outline section of this study
guide.
Salesforce University recommends the following book and instructor-led and online courses to guide your
study:
 Instructor-led course: Building Applications with Force.com (DEV 401)

 Online course: Building Applications with Force.com Part 1

 Online course: Building Applications with Force.com Part 2

 Online course: Extend Reporting Modules within Administration Essentials for Experienced
Admins

 Book: Force.com Fundamentals

 Video: Introducing Lightning Components

 Guide: Salesforce1 Mobile App Developer Guide

 Trailhead: https://developer.salesforce.com/trailhead
Enroll in instructor-led courses and launch online training from your Salesforce application by clicking the
Help & Training link in the upper right corner of the screen (requires login) and searching for the desired
courses, listed above. Non-Salesforce customers can register for instructor-led courses here:
http://www.Salesforce/training.
In addition, Salesforce University recommends reviewing online Documentation, Tip Sheets, and User
Guides by searching for the topics listed in the Exam Outline section of the Study Guide and studying the
information related to those topics. Documentation, Tip Sheets, and User Guides can also be accessed
through Help & Training. Documentation is also available in PDF format here:
https://na1.salesforce.com/help/pdfs/en/sf.pdf.

Section 6. Exam Outline

The Salesforce Certified Platform App Builder exam measures a candidate’s knowledge and skills related
to the objectives listed below. A candidate should have hands-on experience developing custom

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applications on the Force.com platform and have demonstrated the application of each of the
features/functions below.
Objective Weighting

Salesforce Fundamentals 8%
Describe the capabilities of the core CRM objects in the Salesforce schema.
Given a scenario, identify the boundaries of declarative customization and the use cases for
programmatic customization.
Identify common scenarios for extending an org using the AppExchange.
Data Modeling and Management 20%
Given a scenario, determine the appropriate data model.
Describe the capabilities of the various relationship types and the implications of each on record
access, user interface, and reporting.
Identify the considerations when changing a field's type.
Given a set of requirements, identify the considerations and select the appropriate field type.
Describe the capabilities and considerations of the schema builder.
Describe the options and considerations when importing and exporting data.
Describe the capabilities of and use cases for external objects.
Security 10%
Describe the features and capabilities available to restrict and extend object, record, and field
access.
Given a set of business requirements, determine the appropriate sharing solution.
Business Logic and Process Automation 27%
Describe the capabilities of and use cases for record types.
Describe the capabilities of and use cases for formula fields.
Describe the capabilities of, use cases for, and implications of roll-up summary fields.
Describe the capabilities of and use cases for validation rules.
Describe the capabilities of and use cases for approval processes.
Describe the capabilities of and use cases for workflow, visual workflow, and Process Builder.
Given a set of business requirements, recommend a solution to automate business processes.
Describe the ramifications of field updates and the potential for recursion.
Social 3%
Describe the capabilities of and use cases for social features.
User Interface 14%
Describe the user interface customization options.
Describe the capabilities of and use cases for custom buttons, links, and actions.
Describe the declarative options available for incorporating Lightning Components in an application.
Given a scenario, determine the appropriate user interface design.
Reporting 5%
Describe the features and capabilities available when creating reports, report types, and
dashboards.
Mobile 5%
Describe the declarative customization options available for the Salesforce1 mobile application user
interface.
Given a set of requirements, determine the appropriate global and object-specific actions and action
layouts to optimize the Salesforce1 user experience.
App Deployment 8%
Describe the key milestones and considerations when managing the application lifecycle.
Describe the differences between and considerations when using the various types of sandboxes.

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Objective Weighting

Describe the capabilities of and considerations when using change sets.

Describe the use cases of and considerations when using unmanaged packages.
Given a scenario, determine the appropriate deployment plan.

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Section 7. Sample Exam Questions

The following questions are representative of those on the Salesforce Certified Platform App Builder exam.
These questions are not designed to test your readiness to successfully complete the certification exam, but
should be used to become familiar with the types of questions on the exam. The actual exam questions may
be more or less difficult than this set of questions.
1. Where can a Standard Lightning Component be placed in the Lightning App Builder tool?
Choose one answer
A. Canvas
B. Console Layout
C. Mini Page Layout
D. Mobile Card

2. Universal Container's app builder needs to display an account's rating on all contacts related to that
account.

Which formula is valid in a text formula field on the contact to display the appropriate value?
Choose 2 answers
A. CASE(Account.Rating, Hot, Hot, Warm, Warm, Cold, Cold, Not Rated)
B. CASE(Account.Rating, "Hot," "Hot," "Warm," "Warm," "Cold," "Cold," "Not Rated")
C. Account.Rating
D. Text(Account.Rating)

3. Universal Containers has limited in-house development resources, but would like to support online
payment processing for its products.
What is the recommended solution to meet this requirement?
Choose one answer
A. Configure pricebooks, products, and payment schedules to enable this capability.
B. Work with developers to develop custom code for payment processing.
C. Configure Outbound Messaging to send a message to an external Payment Gateway.
D. Install an AppExchange product to provide Payment Gateway processing.

4. Universal Containers needs to create a roll-up summary field on a custom object that counts the number
of related records on another custom object.
What type of field must exist before the roll-up summary can be created, and where should it be
located?
Choose one answer
A. A lookup relationship field on the parent object.
B. A lookup relationship field on the child object.
C. A master-detail relationship field on the parent object.
D. A master-detail relationship field on the child object.

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5. Universal Containers needs to set the record type for a converted lead's Account, Contact, and
Opportunity based on the user who is converting the lead.
How can this be accomplished?
Choose one answer
A. Set the default record types for each Profile for Account, Contact, and Opportunity to the desired
record type for converted records.
B. Set the default record types for each Role for Account, Contact, and Opportunity to the desired
record type for converted records.
C. Set the master record types for each Profile for Account, Contact, and Opportunity to the desired
record type for converted records.
D. Set the master record types for each Role for Account, Contact, and Opportunity to the desired
record type for converted records

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Section 8. Answers to Sample Exam Questions

1. A
2. B, D
3. D
4. D
5. A

Section 9. Maintaining a Certification

Successful completion of online, release-specific Salesforce Certified Platform App Builder exams is
required to maintain this credential. Release exams are published three times a year for each of the
Salesforce product releases throughout the year.
The initial cost of the certification includes the Salesforce Certified Platform App Builder exam plus two
online release exams. An annual maintenance fee of USD 100 will be charged when registering for every
third release exam, based on when the pre-requisite credential was earned. The maintenance fee includes
the three release exams and access to the supporting training material. Salesforce Certified professionals
will be notified automatically when new release training material and exams become available.