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Basic Quality Tools-Module-4

This document provides an overview of the fundamentals of Total Quality Management. It outlines 10 main topics: the historical evolution and definitions of quality, the philosophy and concepts of TQM, quality management systems and standardization, seven common quality tools like check sheets and control charts, seven new management tools like affinity diagrams and process decision program charts, benchmarking and how it is carried out, leadership, policy deployment and motivation, and the PDCA implementation process.

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jogender kumar
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67 views2 pages

Basic Quality Tools-Module-4

This document provides an overview of the fundamentals of Total Quality Management. It outlines 10 main topics: the historical evolution and definitions of quality, the philosophy and concepts of TQM, quality management systems and standardization, seven common quality tools like check sheets and control charts, seven new management tools like affinity diagrams and process decision program charts, benchmarking and how it is carried out, leadership, policy deployment and motivation, and the PDCA implementation process.

Uploaded by

jogender kumar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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Fundamentals of Total Quality Management

1 Introduction

2 Historical evolution of Total Quality Management

3 Some definitions of quality

4. Philosophy, principles and concepts of TQM

5. Quality management systems and standardization

6. Tools for the quality journey ( 7 QC Tools)

1. Check sheets
2. The Pareto diagram
3. The cause-and-effect diagram
4. Histograms
5. Control charts
6. Scatter diagrams and the connection with the stratification principle
7. Flow Charts

7. The seven new management tools


1. Affinity Diagram [KJ method]
2. Interrelationship diagram.
3. Tree diagram.
4. Prioritization matrix.
5. Matrix diagram or quality table.
6. Process decision program chart.
7. Activity network diagram

8. Benchmarking

1. What is benchmarking?
2. What can be benchmarked?
3. How is benchmarking carried through?

9. Leadership, policy deployment and quality motivation

1. Introduction
2. The PDCA Leadership Model—a model for policy deployment
3. Leadership and quality motivation
4. Conclusion

10. Implementation process (PDCA)


1. Introduction
2. Four stages of implementation
3. Plan
4. Do
5. Check
6. Act

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