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Helpful Questions For Collaboration People Versus Problems: Connecting Relationships

The document provides guidance on helpful questions and techniques for effective collaboration. It discusses connecting with others by asking questions about their thoughts, stories, highlights and passions. It also emphasizes the importance of actively listening by asking open-ended questions, checking for understanding and helping as needed. The document contrasts addressing problems versus blaming people, and exploring interests over entrenched positions. It lists resources for collaboration and key terms like issues, positions, interests, options and standards. Finally, it outlines a 10 step process for interest-based problem solving that involves defining the problem, identifying interests, generating options, and selecting solutions while considering alternatives.

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Michael Gregory
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150 views2 pages

Helpful Questions For Collaboration People Versus Problems: Connecting Relationships

The document provides guidance on helpful questions and techniques for effective collaboration. It discusses connecting with others by asking questions about their thoughts, stories, highlights and passions. It also emphasizes the importance of actively listening by asking open-ended questions, checking for understanding and helping as needed. The document contrasts addressing problems versus blaming people, and exploring interests over entrenched positions. It lists resources for collaboration and key terms like issues, positions, interests, options and standards. Finally, it outlines a 10 step process for interest-based problem solving that involves defining the problem, identifying interests, generating options, and selecting solutions while considering alternatives.

Uploaded by

Michael Gregory
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Helpful Questions for Collaboration People versus Problems

Connecting Relationships ◆ Be tough on the problem and


◆ What have you been thinking about? gentle on the people
◆ What is your story? ◆ Acknowledge your emotions and
◆ What was the highlight of your week? theirs without blame
◆ Tell me about yourself/your business ◆ Treat others as they would like to
◆ What are you working on lately? be treated
◆ What is your passion?
Positions versus Interests
Listening Actively ◆ Positions polarize – interests integrate
◆ What would you like to have happen? ◆ Behind every entrenched position is
◆ What worries/concerns do you have? at least one interest
◆ What would it take for you to feel
◆ Interests hold the seeds to a solution Michael A. Gregory
satisfied?
◆ What have we not covered that you
Resources for Collaboration (651) 633-5311
would like me to know?
◆ Peaceful Resolutions: A 60-Step Mike@CollabEffect.com
◆ What can I do to help you? www.CollabEffect.com
◆ Are there any other concerns or Illustrated Guide to Conflict Resolution
problems? ◆ The Servant Manager: 203 Tips from the
Best Places to Work in America
The Collaboration Effect Ten Steps to Interest-Based Key Terms for Collaboration
Build bridges to a common purpose by: Solutions Issues – Problems to be solved
Connecting Relationships Positions – Demands/statements of
1. Define the problem or issue and take what someone says they will or will
Search social media on only one problem/issue at a time
Network with others not do; one party’s solution
2. Listen to understand the emotion Interests – Underlying needs, concerns,
Discover common interests
and facts associated with the issue hopes, fears
Listening Actively Options – Possible - often creative -
3. Identify and clarify interests
Listen with 100% attention pieces of an agreement. Options
Ask open-ended questions 4. Generate options
are not commitments
Check for understanding 5. Determine the impacts of options Standards – Customary, objective,
Educating Judiciously 6. Evaluate the impacts of the options and widely-accepted criteria for
Comment honestly and concretely 7. Select a solution handling similar situations
Stand ready in spirit of helpfulness BATNA – Best Alternative to a
Demonstrate expertise humbly 8. Consider implementing the solution Negotiated Agreement: One way
or return to an earlier step to satisfy your interests if the
9. Consider testing the solution before negotiation fails
implementing the solution WATNA – Worst Alternative to a
10. Consider BATNA and WATNA if no Negotiated Agreement: The worst
solution can be found possible outcome if negotiation fails

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