This document summarizes two research articles that use simulation modeling to analyze queueing systems and recommend improvements. For the first article, the simulation model analyzed teller queues at a bank and found that adding a 7th teller reduced wait times. The second article simulated ATM queues at an Ethiopian bank and found that adding a 3rd ATM and increasing service times improved efficiency by reducing wait times and the number of customers in queue. Both studies validated their simulation models by comparing outputs to actual data and verified the logical accuracy of the models.
This document summarizes two research articles that use simulation modeling to analyze queueing systems and recommend improvements. For the first article, the simulation model analyzed teller queues at a bank and found that adding a 7th teller reduced wait times. The second article simulated ATM queues at an Ethiopian bank and found that adding a 3rd ATM and increasing service times improved efficiency by reducing wait times and the number of customers in queue. Both studies validated their simulation models by comparing outputs to actual data and verified the logical accuracy of the models.
Original Description:
2 article about ARENA simulation has been reviewed
This document summarizes two research articles that use simulation modeling to analyze queueing systems and recommend improvements. For the first article, the simulation model analyzed teller queues at a bank and found that adding a 7th teller reduced wait times. The second article simulated ATM queues at an Ethiopian bank and found that adding a 3rd ATM and increasing service times improved efficiency by reducing wait times and the number of customers in queue. Both studies validated their simulation models by comparing outputs to actual data and verified the logical accuracy of the models.
This document summarizes two research articles that use simulation modeling to analyze queueing systems and recommend improvements. For the first article, the simulation model analyzed teller queues at a bank and found that adding a 7th teller reduced wait times. The second article simulated ATM queues at an Ethiopian bank and found that adding a 3rd ATM and increasing service times improved efficiency by reducing wait times and the number of customers in queue. Both studies validated their simulation models by comparing outputs to actual data and verified the logical accuracy of the models.
ARTICLE 1: Puspanegara, E.L., Lomi, A., & Hutabarat, J. (2019). Reconstructing the Amount of Teller through Waiting Time and Salary Consideration at ABC Bank. International Journal of Scientific Engineering and Science, 3(9), 20-23. PROBLEM STATEMENT:
The problem is with the ABC Bank queueing system. Customers need to queue in order to be served especially during break time and certain times. The company wants to reduce the queue problem to make sure that every customer can serve on time without wasting time to make a queue. The company provides two types of counter service that are a teller counter and a customer service counter. In this situation, the company wants to focus on the teller counter, because the teller counter process must be detailed and accurate. In order to do this, the time for each teller to take must be longer than the other service counter. So that there is a queue and increase the waiting time in the queue. The company wants to remedy this problem in order to ensure that the customer is satisfied with their service and to ensure that the customer is unable to choose another banking company due to poor service in the bank counter. The company is currently using the Multi-Channel Single Phase system, which is the "first come first serve" concept with 5 teller counters.
RESEARCH OBJECTIVES:
The objectives to identify the optimal number of teller counters will be added by considering the cost of the salary perspective of the tellers in order to capture customer satisfaction.
RESEARCH FRAMEWORK: The performance of Running the real the scenario was The adjusted situation in ARENA compared and program output set and comparing the selected the best as baseline. The output of the scenario that would model added with program to the reduce time in two scenario actual output. queue and high resource usage.
VERIFICATION AND VALIDATION TECHNIQUES OF SIMULATION MODEL:
The model be verified by running two scenarios with 1 teller added and two tellers added. The model is logical because it is compared to the actual output before some modification is made. Therefore, the simulation model is valid as well.
MODEL IMPROVEMENT:
The researcher improvises the model by adding the number of tellers to the counter. The model runs from 8 am to 4 pm for 20 days. They still use the same single-phase multi-channel method.
RESEARCH FINDINGS:
From the study, the author found that scenario 2 was the best solution. Scenario 2 offers 7 tellers which reduce the time of queueing. Others, scenario 2 is also better than scenario 1 and baseline because it has better criteria in Number In, Number Out, WIP (Work in Process), Flow Time, Waiting Time, and Number Waiting. The increase in the total cost of the teller's salary is also lower than scenario 1. ARTICLE 2: Manaye, D. & Worku, A. (2018). Analysis of ATM Service Performance by using ARENA Simulation: The Case of Commercial Bank of Ethiopia, Sabyan Branch. Global Journal of Management and Business Research, 18(3), 21-27.
PROBLEM STATEMENT:
The problem is with the queue in the ATM Bank of Ethiopia. The ATM queue system cannot be satisfied by the customer, especially during the weekend and at the end of the month, which salary times where when the demand for cash is high. Currently, only two ATM facilities are provided by the company at the branch. Thus, attempts must be made to reduce the waiting line, although the complete removal will lead to an unnecessary cost of service.
RESEARCH OBJECTIVES:
To improve the efficiency of ATM services at Bank of Ethiopia.
RESEARCH FRAMEWORK:
Identify the problem
Find out the possible Run and choose the with the data solution best solution collection
VERIFICATION AND VALIDATION TECHNIQUES OF SIMULATION MODEL:
The model was verified because the Arena system was evaluated under different running conditions and the result was consistent. The model is also valid because it has a minimal difference in data comparison.
MODEL IMPROVEMENT:
The researchers improve the models with two methods, by adding more ATM equipment and by improving system speed, they allow to extend the service time of available ATM services. RESEARCH FINDINGS:
Finally, the researcher found that the company's ATM service is not efficient because there is an excessive waste of time in the ATM center of 71.3 seconds and a higher number of customers waiting in the queue of 4 customers. They also suggest adding one more ATM service out of two to become three ATM service and increasing the service time of the ATM service available.
