OUTREACH MESSAGING
Advanced messaging platform to reach out to roamers
Mobile operators face tremendous challenges in providing service information to inbound and
outbound roamers in a timely manner. Visited operators wish to educate inbound roamers about
services like home short codes, MMS, incentive schemes and services. Home operators want to
maintain contact with their outbound roaming customers by spreading awareness of roaming
rates, services available from different roaming partners and even real-time news and event
promotions that could be of interest to roamers. Group operators may want to advise outbound
roamers about the availability of partner networks in the visited country, how they can select such
networks and recharge their pre-paid subscriptions, in order to divert and retain revenues within
the group and maximize profitability. To facilitate such communication, operators need a
mechanism to correlate a variety of network, location, device, user profile and service information,
to be able to deliver personalized and informative messages to customers in the roaming
environment.
Roamware's Outreach Messaging (OM) platform provides an intelligent and powerful roamer
communication platform as the basis for building and managing strong relationships with roaming
subscribers and visitors. Using this platform, operators can compile information from various
sources and communicate with the inbound and outbound roaming subscribers through SMS
messages, with information to drive more effective and productive use of network resources and
enhanced customer convenience.
SALIENT FEATURES
Roamer Intelligence Prepackaged Applications Multi Language Support
The solution framework uses a non-intrusive The system is equipped with several widely used Messages can be sent in any language in the UCS2
monitoring mechanism to probe for roamer messaging applications, such as the 'Welcome' character set. Language preferences can be
information from roaming signaling links. The system message for inbound roamers, the 'Bon Voyage' provisioned by subscriber and home network (of a
captures roamer profile information, which can be message for outbound roamers, among others. roamer).
used dynamically, to determine the nature and These applications can be easily extended to
content of messages for subscribers based on their customize the messaging experience. Blacklist and Opt-out
profiles. The platform enables the blacklisting of subscribers
Message Templates and networks so as to prevent unwarranted messaging
Messaging based on Segmentation of Roamers Customized messages can be defined and delivered and to support inter-operator agreements with regard
The system supports the segmentation of roamers to the roamers, using message templates. Dynamic to messaging inbound roamers. Subscribers can
based on profile and network information. It enables evaluation of placeholder template parameters choose not to receive messages by sending an SMS or
the operator to set up differentiated messaging rules to enables real-time construction and dispatch of by calling the customer care helpline.
communicate with different user segments in the relevant messages.
most optimal manner. Web-browser based Provisioning and Reporting
Network Classification Intuitive and powerful web-browser based interfaces
Work-Flow Driven Business Rules Roaming partner networks can be classified in support all administrative and reporting operations
All messages are defined through a powerful and different ways to enable targeted communication to for the system.
flexible rules-driven workflow modeling tool called various roamers, such as cross-border roamers,
RuleMaker. Defined rules perform their own logical frequent international roamers and others.
processing and interact with other message
applications and data/information sources to create a Location Sensitive Messages
dynamic message based on user, network and other Roamers can be sent messages that are relevant to
information available to the messaging framework. their current location.
OUTREACH MESSAGING ROAMING PRODUCTS
VALUE ADDED MODULE
Winback Messaging Winover Messaging
Special solicitation messages to inbound roamers who were on the Deploying operator can attempt to "Winover" inbound roamers who are on
operator's network but may have switched to competition network, asking a competitor's network, through a special message that encourages them
them to switch back. This messaging works well when coupled with an to switch networks manually. This messaging works well when coupled
incentive program or a unique value proposition for the roamer. with an incentive program or a unique value proposition for the roamer.
Direct SMS Delivery
An optional SMSC-like component delivers SMS messages directly to the
roamers, instead of through the operator's SMSC. This helps to prevent
overloading of critical and expensive network resources.
BENEFITS
Mobile Operators Subscribers
Improves Revenue Awareness of services and benefits
New avenues for revenue are driven by increased usage of roaming voice Roamers are introduced to network value added services such as short
and data services based on real time messaging to customers in the codes, incentive programs, interactive messages, local information and
roaming environment. customer care access, that help to enhance the roaming experience.
Influence Choice of Network
The platform helps to acquire and retain active roaming subscribers
through enhanced messaging services, such as Winback and Winover
messaging. Operators can also advise outbound roamers about services
in visited countries and influence their choice of network.
Protection of Existing Investment
The deployment can help to leverage existing investments in probing and
monitoring infrastructure while adding powerful new features to an
operator's communication channel with the roamers. The solution has
been widely deployed to interoperate with several third-party probe
platforms, which provide network level information to the system.
Customer Service
Operators can create user awareness of value-added services, prices and
other useful information for customers in the roaming environment,
resulting in loyalty and customer convenience.
Roamware Inc. is the leading provider of voice and data roaming solutions that enhance the roaming
experience for users in more than 130 countries worldwide. Roamware's suite of solutions is the result of
continuous and insightful innovation and has helped over 325 mobile operators manage their roaming
business in tune with the varied trends in the global mobile roaming industry.
With over 180 patent submissions and awards in the domain, Roamware's thought leadership has led to the
introduction of products and services that have resulted in quantum shifts in the roaming landscape. In
2007, Roamware introduced a highly acclaimed suite of digital media services that are designed to help
operators leverage investments in data-centric infrastructure and applications. This has broadened the
scope, reach and value that operators can realize from their relationship with Roamware.
Roamware's product portfolio consists of over 30 solutions across the GSM and CDMA domains that are built
on the Roamware Service Delivery System (SDS). The Roamware SDS facilitates seamless deployment and
integration of applications and services with a mobile operator's network operational and IT infrastructure.
Roamware's leadership in innovation and track record of success has been widely recognized in the
industry. The company has won several accolades, including being named to the global Red Herring 100 list
as one of the Top 100 Private Companies in the world in 2007 and the Inc.5000 list for 2008 that recognizes
the fastest growing companies in America.
Founded in 2002, Roamware is headquartered in San Jose, California, with research and development,
sales and support offices across the world.
Roamware, Inc. 3031 Tisch Way, Suite 1000 San Jose, CA 95128, USA. Phone: +1 408 861 9300 Fax: +1 408 861 9301
© 2008 Roamware, Inc. All right reserved. This document and information herein are subject to change and provided “as is” without any warranty.
For more information, contact info@roamware.com
www.roamware.com
