EULOGIO “AMANG” RODRIGUEZ

INSTITUTE OF SCIENCE & TECHNOLOGY

COLLEGE OF HOSPITALITY MANAGEMENT

FACILITIES AND AMENITIES OFFERED BY SELECTED

BEACH RESORTS IN BATANGAS CITY

A Thesis Proposal

Present to the

Faculty of the College of Hospitality Management

Eulogio “Amang” Rodriguez Institute of

Science and Technology

In Partial Fulfillment

Of the Requirements for the

Subject HRM 109 (Hospitality Research 1)

Bachelor of Science in Hospitality Management

Major in Hotel Management

by

ROD MARI G. CONCEPCION

DENNIS S. SALVADOR

MARK JOSHUA L. SANCHEZ

2020
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

CHAPTER 1
The Problem and Its Background
Introduction
During the difficult economic times, vacationers are

more discriminating when choosing a resort destination.

Amenities often will define a resort when you make a vacation

decision, tourism experts will cite resort offerings and

amenities as one of the keys deciding factors Amenities are

any extra product or service found in the hotel. Although

amenities can include hotel items such as shampoo, a coffee

machine, and WI-FI, this study will focus exclusively on

resort recreation amenities. A resort is a full-service

lodging facility that provides access to or offers a range of

amenities and recreation facilities to emphasize a leisure

experience. Resorts work for as a primary provider of the

guests’ experience, often provide service for business or

meetings, and are characteristically located in vacation-

oriented settings.

And the resort recreation offerings grown over the

years. Early resorts could focus on one amenity and be

prosperous. Ski resorts didn’t seem to need more than an

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

alpine ski area beach resorts could rely on the beach alone

for visitors. But as the resort industry grew, multiple

amenity offerings became the norm and consumers became

conditioned to expect certain amenities as part of the resort

experience.

Amenities & facilities can make or break the success

of a recreation amenities & facilities department and is a

way for resorts to stay competitive in the market according

to a 2010 research study 40% of hospitality managers

indicated they were ready to make recreation area structural

improvements, with twenty percent (20%) also specifying spa

improvements because today’s travelers expect much from their

recreation. And a resort is full-service lodging facility

that provides access to or offers a range of amenities and

recreation facilities to emphasize a leisure experience.

Resorts work for as a primary provider of the guest’s

experience, often provide services for business or meetings,

and are characteristically located in vacation-oriented

settings. And the recreation participation changes,

vacationers demands, and industry influence have swayed

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

resort development over the years, so much so, that for each

decade, a new seemingly “essential” recreation amenity

appeared to emerge. A swimming pool was one of the earliest

expected resort facilities, followed by tennis in the 70s,

fitness in the 80s, golf in the 90s and spa in the 2000s and

this study will be conducted in order to assess the

facilities and amenities of selected beach resorts in

Batangas city

Conceptual Framework

The Input (I)consists of the researcher’s readings from

 Reference
books, magazines, journals and the internet assessment of the
such us
books,
facilities and amenities offered by selected beach resorts in
journal/perio
dicals,
Batangas city and the problems encounters.
magazines,
theses and
online
The
sources  Gathering
Process (P) comprises of of
gathering of data through
data though:  Identified
 Survey Survey
survey results
questionnaire,
on statistical treatment ofFacilities and
data analysis
questionnaires Amenities
the
and interpretation
Facilities of data Statistical
gathered. offered by La
and Amenities Treatment of Thalia Beach
Offered by Data Resort and
The
selected Output 
(O) Analysis
is the and
identified Facilities and
Binukbok View
beach resorts Interpretation Point
in Batangas
Amenities of Data
offered by selected Beach Resort in Batangas City.
City
 Problems
INPUT
encountered PROCESS OUTPUT
on the
facilities
and amenities
offered
 Respondents
of the study
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Feedback
Figure 1. Conceptual paradigm of the study

Statement of the Problem

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

This study aims to assess the facilities and amenities

offered by selected beach resorts in Batangas City.

Specifically, it seeks to answer the following sub-

problems:

1. How do Local and Community visitors assess the

selected beach resorts in Batangas City in terms of:

1.1 Facilities; and

1.2 Amenities?

2. Is there a significant difference in the assessment of

the two groups of respondents using the above-mentioned

variables

3.What are the problems encountered by the respondents

related to facilities and amenities?

Hypothesis

This study hypothesizes that there is no significant

difference in the assessment of two groups of respondents on

the facilities and amenities offered by selected beach

resorts in Batangas city.

Scope and Limitations of the Study

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

The study will be limited to the following scope:

The study will focus in the assessment of facilities and

amenities offered in La Thalia Beach Resort and Binukbok View

Point in Batangas City and problems encountered. This will be

conducted at Bauan, Batangas City.

There will be one hundred (100) respondents consisting of

fifty (50) Local Visitors and fifty (50) Community Visitors

from La Thalia Beach Resort & Binukbok View Points in Bauan,

Batangas.

The time frame of the study will be from August 2019 to

April 2020

Significance of the Study

This study would be beneficial to the following:

Local and Community Visitors. This study benefits the

Local Visitors and Community Visitors since they are the ones

who would use the facilities and amenities

Employees. The findings of the study will provide them

the necessary information as to the status of their

facilities and amenities

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

CHM faculty. They can be used this as a teaching guide

for student to understand the importance of facilities and

amenities of the beach resort.

Definition of Terms.

The following terms are defined operationally and

lexically to provide a common frame of reference:

Facilities is a place, amenity, or piece of equipment

provided for a particular purpose. (Collins, 2008)

Amenities a hotel amenities include health clubs and

conference facilities. The hotel has a very good amenities.

(Collins, 2008)

Beach Resort is a full Service holiday lodging facility,

located at the seaside, with access to a private beach. The

beach being the primary focus for tourists. (Rowling, 2006)

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

CHAPTER 2

Review of Related Literature and Studies

Local Literature

According to Natividad (2011) amenities and facilities

include accommodation, food and local transport,

communication and entertainment. No matter how attractive a

destination is, its potential for tourist will be limited

unless the basic amenities which tourism requires are well

provided and offers amenities according to customers

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

expectation. It is considered as an industry which main aim

is also to make profits for the hotelier, though this may

change at times. The most important thing with any guest

service expectation is to remember that “if a guest has a

good expectation they will tell a few friends, if a guest has

a bad experience they will tell everyone”.

Cruz (2010) emphasized that every time customer avails

or use facilities while staying or having business, basic

amenities which tourism requires should be provided based on

what sector of hospitality business it is. Attractive

destination will become potential for tourism business if it

is promoted well and there is somebody to take charge in

making the public know the areas. There are important guest

requirements that must always be delivered to ensure guest

expectation and also satisfy or delight them. These

requirements are: housekeeping are appliances and furnishing

are in good working conditions and complete amenities.

Carino and Yap (2013) discussed that in every guestroom.

Guest are provided amenities to make their stay more

comfortable and enjoyable. Guest amenities are luxury items

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

that a hotel gives away to its guest at no extra charge,

although the cost of these items is often hidden in the room

rate. Public area: Bathroom Paper Products and Liquid Hand

Soap, Guest room. Compendium, Linen and Towels, Guest

Bathroom Supplies, Bathroom Paper Products, Kitchen and

Dinner Wares and others. Amenities are courtesies provided to

guests and are now found in almost every hotel level. These

amenities may be classified as guest essentials. Guest

expendables and guest loans items. With the advent of such

high price tags on rooms, hoteliers have found it necessary

to provide a vast array of personal care products to make the

guest feel pampered and as if they are getting the full value

for the high room rates.

The guest rooms in the hotel vary in size,

classification and amenities these are the common guest room

type in the hotel: Single rooms: A room designed for a single

traveler; Double rooms: A room with two double beds; Twin

Rooms a room with a two single beds; Suite rooms: a complete

rooms usually with foyer that connects to one or more

bedrooms. Usually this is the most expensive room in the

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

hotel. Nowadays the hotel industry is slowly deciding whether

to put up a laundry department, which includes size of

equipment, space needed, staffing consideration, and

environmental impact/ Everything boils down if the decision

of maintaining an premise laundry far out weights the out

sourcing requirements of hotel. These are two primary clients

of the laundry department, there are the hotel itself and the

guests. Moral (2014)

According to Lim (2014) have guest room a cruise ship

has a state room/cabin, Ship staterooms are usually extremely

compact but all spaces are well utilized to answer all the

guests need. Private space, is a reserve for the ship’s

personnel. This includes the new crew’s cabins, cafeteria,

gym and recreational facilities, the bridge where the vessel

is controlled, the gallery or kitchen, and machine areas.

Public Spaces, these are areas dedicated to passenger’s

usage. The public areas in cruise ships are similar with

those of land-based hotels. The following are the areas that

comprise the public area section of the cruise ships:

Showroom, which serves as the ship’s venue for entertainment

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

and business functions, such as conventions, conferences, and

meetings, and Dining room, which is where the guest’s meals

are served. Similar to the food and beverage outlets typical

in land-based hotels, the size of the dining area usually

depends on the carrying capacity of the vessel.

Paulino, (2012) revealed that ‘It is a reflection of

who they are because they never stop providing our clients

with best that they can give. They want our clients to see

that they never stop delivering the best service; they never

stop improving our facilities and will never stop giving

their customers, patrons and guests exciting surprises. They

have done improvements in the ters of amenities and

facilities to provide a more relaxing and entertaining venue

for customers

Foreign Literature

Hossain (2010) mentioned that a rural areas lack proper

facilities, people tend to migrate to urban areas in hope of

better standard of life. This causes various problems in

urban areas. These problems can only be reduced if sufficient

facilities are provided in the rural areas. Educated buyers

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

have come to expect lavish amenities and fine finishes and

are willing to pay for them.

Resorts are typically located in pictures settings and

have 200 to 500 guest rooms. An Example of well-known resort

in the United State the Breakers, West Palm Beach, FI, resort

provided comprehensive array of recreational amenities

depending on the graphic location. Variety of food and

beverage outlets is available, Ranging from informal to fine-

dining restaurants. With any resorts located in remote

locations, it is often not feasible for guest to have

property for dining options. Hrung (2011)

According to Elsevier (2009), the endogenous dynamics

of the social structure of a city where the spatial

repartition of amenities is endogenously modified by the

spatial repartition of social groups. We start from the well

known fact that, in most European cities, central locations

are occupied by rich households; while in American cities,

they are occupied by poor households. In a standard urban

model without amenities, for rich house holds to locate

downtown, t heir unit transport cost must be very high

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

compared to the poor. Bruckner and alii (1999) show that,

when there are hotel amenities mainly located in the city

center, we no longer need a high differential between

transport costs: if demand for amenities by the rich is

strong enough, this advantage could attract the rich

households in the city center immigrant amenities contribute

to the public life of the street by supporting its diversity

and vitality, which is crucial for the socio-cultural

inclusion of immigrants into mainstream society. However

immigrant amenities change within urban transformation

processes, many times in the context of urban renewal, Theses

changes influence their contribution to the public life to

the street. This study focuses on the changes of Turkish

amenities in Amsterdam at street and city levels. It

concludes that the decline of immigrant amenities contradicts

policy aimed at supporting the socio-cultural.

According to Agenor (2011), the present study focused

on infrastructural facilities and basic amenities to estimate

the spatial distribution of backwards areas in the

murshidabad district of West Bengal, India. An adequate

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

supply of infrastructure has long been essential for economic

development for both academicians and policy makers. Improved

infrastructure has an aggregate impact on income and economic

development.

According to Ackerman & de Klerk (2012) From this point

of view, the present study aimed to appraise the

infrastructural facilities and basic amenities to analyze the

spatial extension of backwardness. For the same, 17 decision

criteria under four parameters including physical

infrastructure, medical and health service, educational

amenities and recreational facilities were selected and

geospatial technique i.e.

Local Studies

According to the study of Ricablanca, Tanedo, and

Tinguban (2019) findings showed that The passenger and crew

respondents generally assessment facilities as poor with

obtained weighted mean value of 2.30 the results that the

facilities obtained a mean value of 2.377 and a standard

deviation of 0.17 and amenities obtained a mean vale of 2.30

and a standard deviation of 0.12. when this obtained values

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

1.75 which found to be less than the critical value of 1.990

at 0.05 level of significance with 74 degrees of freedom,

thus the null hypothesis was accepted and interpreted not

significant and the passengers and crew moderately

encountered problems on the presented. Variables on the

facilities and amenities offered by Pier 4 Terminal supported

by the obtained weighted value of 2.39, they concluded that

the passengers and crews assessment on the facilities and

amenities offered by Pier 4 Terminal in North Harbor Manila

is rated as poor similar views is shared by the respondents

assessment of the passenger and crew respondents on the

facilities and amenities offered by Pier 4 Terminal in North

Harbor Manila and there were indications that the respondents

encountered moderate problems on the facilities and amenities

offered by Pier 4 Terminal in North Harbor Manila.

According to the study of Laguinday, Ramos, Atun (2019)

findings showed that the assessment of Facilities on

passengers and port terminal staff assess the facilities in

Roxas Port, Oriental Mindoro, rank no. 1 is variable 8 which

is “parking area” was rated very good supported by the

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

obtained composite weighted mean value of 3.39, Rank no. 2 is

variable 9 which is “Waiting Area” was also rated very good

as proven by the obtained composite weighted mean value of

3.63. Rank no. 3 is variables which is ‘information desk’

rated very good as confirmed by the obtain weighted mean

value of 3.62. Rank no. 4 is variable 2 which is “Comfort

Rooms’ Was rated very good as affirmed by the obtained

composite weighted mean value of 3.57, Rank No.5 is variable

10 which is “Ticket Booth” was rated very good attested by

the obtained composite weighted mean value of 3.40. Rank no.

6 is variable 6 which is “Grocery Store” was also rated good

as confirmed by the obtained composite weighted mean value of

3.38. Rank no. 7 is variable 4 which is “Cafeteria” rated

good as confirmed by the obtained weighted mean value of

3.22. Rank no. 8 is variable 7 which is “Souvenir Shop” was

rated good as affirmed sustained by the obtained composite

weighted mean value of 3.05. Rank No. 9 is variable 3 which

is ”Coffee Shop” was rated good as affirmed by the obtained

composite weighted mean value of 3.00. Last in rank is

variable 1 which is “ATM machines” was rated good as

reinforced by the obtained composite weighted mean value of

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

2.87. Thus, resulting to an overall weighted mean value of

3.37 verbally interpreted as good, and the assessment of the

Amenities on the assessment passengers and port terminal

staff assess the amenities provided in Roxa Portm Oriental

Mindoro, Rank no. 1 is variable 1 which is “First aid kit”

was rated good as attained by the obtained weighted mean

value of 2.78. Rank no. 2.5 are variable 4 and 5 which are

“Liquid and soap” and “Hot and cold water dispenser” was

rated good as verified by the obtained composite weighted

mean value of 2.72. Rank no. 4 is variable 6 which is “Tissue

Paper” was rated good as attained by the obtained weighted

mean of 2.67. Rank no. 5 is variable 7 which is obtained

weighted mean value of 2.59. Rank no. 6 is variable 2 which

is “Free use of wifi” was rated fair as reinforce by the

obtained weighted mean value of 2.33. Rank no. 8 is variable

8 which is “Free use of pen” was rated fair as affirmed by

the obtained composite weighted mean value of 2.30 Rank no. 9

is variable 6 which is “Fliers” was rated fair as backed up

by the obtained weighted mean value of fair as backed up by

the obtained weighted mean value of 2.28. Thus, yielded an

overall weighted mean value of 2.54 interpreted as fair. And

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

as presented in the table, the results on the significant

difference between the assessment port terminal staff and

passengers respondents, it can be noticed that it accept the

null hypothesis of it shows a not significant differences on

the facilities and shows a significant difference on the

amenities provided by Roxas Port, Oriental Mindoro at five

percent level of significant with 48 degrees of freedom.

These values obtained a yielded an overall t value of 4.1583

leading to the rejection of the null hypothesis that there is

a significant difference between the assessment of the port

terminal staff the passengers respondents on the facilities

and amenities provided in Roxas Port, Oriental Mindoro,

Amenities the assessment of the port terminal staff and

passengers respondents on the amenities provided in the Roxas

Port, it could be gleaned that the computed t value of 7.7655

at five percent level of significance with 68 degrees of

freedom was greater than the tabular value of 20.14 and

verbally interpreted significant. Since we failed to accept

the null hypothesis, there is a strong evidence that there is

a significant difference between the assessment of the port

terminal staff and passengers respondents on the variables

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

under the amenities provided in Roxas Port, Oriental Mindoro

and among the problems encountered by the port terminal staff

and passenger respondents on the passengers facilities and

amenities in Roxas Port, Oriental Mindoro, rank No. 1 is

variable 2 which is “No souvenir shop” was rated encountered

as proven by the obtained composite weighted mean value of

3.42. Rank No. 2 is variable 1 which is “Limited Space in

waiting area” was rated moderately encountered as affirmed by

the obtained composite weighted mean of 3.09. Rank no. 3 is

variable 3 which is “No tissue paper” was rated moderately

encountered as sustained by the obtained composite weighted

mean value of 2.90. Rank no. 4 is variable 8 which is “No

mirrors” was rated moderately encountered as strengthened by

the obtained composite weighted mean value of 2.68. Rank no 5

is variable 6 which is “No papers and pen” was rated fairly

encountered as attested by the obtained composite weighted

mean value of 2.64 Rank No. 6 is variable 5 which is “No wifi

available” was rated fairly encountered as sustained by the

obtained composite weighted mean value of 2.43 Rank no. 7 is

variable 3 which is “No ATM Machines” was rated fairly

encountered as strengthened by the obtained composite

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

weighted mean value of 2.38. Rank 8 is variable 4 which is

“No telephone” was rated fairly encountered as attested by

the obtained composite weighted mean value of 2.23. And they

concluded that the passengers facilities and amenities

provided in Roxas Port, Oriental Mindoro was good as assessed

by the port terminal staff and passengers. And the port

terminal staff have different perception on the passengers’

facilities and amenities provided in Roxas Port, Oriental

Mindoro with the passenger respondents, and the results shows

that the port terminal staff and passenger respondents

moderately encountered problems on the passengers facilities

and amenities in Roxas Port, Oriental Mindoro.

According to the study of Montero, Sangaling , Cabales

(2017) findings showed that the respondents assessed the

facilities and amenities as “Excellent” with composite mean

value of 4.32 and 4.21 respectively, the overall t value of

4.15 leading to the rejection of the null hypothesis which

mean that there is significant difference between the

assessment of the two groups for respondents on the

facilities and amenities offered by the Starlite Ferries

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Incorporation. And the five (5) items on the problems

encountered on the facilities and amenities as encountered

and they are as follows: “elevator for PWD is not always

available” “No handrails in CR for PWD” “Limited space at the

room for breastfeeding mother,“ “Lack of food offered in the

cafeteria,” “air conditioning problem in first class,” and

“business class” with a composite mean of 3.68, 3.62, 3.52,

3.5. However, items 5, 2, 6, and 3 were rated as moderately

encountered and they are the following: “Not all areas are

equipped with CCTV Cameras,” “nursery room is not always

open,” “No replenishment of tissue, hand soap and trashcans,”

“No safety gears for kids playing at the playpen” with

composite mean of 3.36, 3.18, 3.06, and 2.64 and Summarily,

the respondents moderately encountered problems on the

facilities and amenities offered by Starlite Ferries Inc,

with an overall composite mean of 3.35 and they concluded

that the facilities and amenities of Starlite Ferries Inc,

were found to be excellent, and the passenger and crew

respondents perceived different assessment on the facilities

and amenities offered by the starlite Ferries Incoporation,

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

and the problems on the facilities and amenities of starlite

ferries incorporation. Were moderately encountered.

According to the study of Albalate, Locsin , Mendoza

(2015) findings showed that the assessment of the respondents

as to facilities and amenities of Punta Belle Nature’s Resort

and Farm Adventure, the overall assessment of local tourist

and community tourist respondents of facilities and amenities

were very good evidence by the yielded grand mean of 3.87 and

3.53 respectively with an overall mean of 3.70 rated as “very

good”. And the significant difference as to the assessment to

the respondents. The result of the computed values of -1.55

for facilities and -3.88 for amenities are less than the

critical value of 1.960 at 5 percent level of significance

and verbally interpreted not significant accepting the null

hypothesis, and the problems encountered by the respondents

as to Punta Belle Nature’s Resort and Farm Adventure. The

problems encountered were limited numbers of restaurants, is

the highest ranked problem encountered by the respondents

while the parking area for the guest was the least problem

encountered by the respondents. And they concluded that the

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

community tourist and local tourist respondents assessed the

facilities and amenities offered in Punta Belle Nature’s

Resort and Farm Adventure and no Significant difference

extend as to the assessment of the two (2) groups of

respondents on the facilities and amenities of Punta Belle

Nature’s Resort and Farm Adventure, Mabiga, Harmona in

Batangas and there were indications that the local tourist

and community tourist experience some problems in the

facilities and amenities of Punta Belle Nature’s Resort and

Farm Adventure, Mabiga , Harmona Batangas.

According to Benjamin, Marcos, Semaning, and Turiano

(2018) findings showed that the facilities and amenities

provided by selected roll on roll off vessels in Batangas. As

assessed by the respondents and the respondents assessed the

facilities and amenities as “Provided” with composite mean

values of 3.88 and 3.82 respectively and as a whole, the

respondents assessed the facilities and amenities as

“Provided” as proven by the overall composite mean of 3.86.

and the significant difference, as to the assessment of the

respondents on the facilities and amenities provided by

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

selected roll on roll off vessels in Batangas and overall t

value of 4.13 leading to the rejection of the null hypothesis

which means that there is not significant difference between

the assessment of the two groups of respondents on the

facilities and amenities provided by selected roll on roll

off vessels in Batangas and the problems encountered on the

facilities and amenities provided by selected roll on roll

off vessels in Batangas and there are Three (3) items on

problem encountered in the facilities and amenities as

encountered and they are as follows: “Air Conditioning

problem in first class and business class,” “Kiosk or

Cafeteria is not always open” and “Cabin room amenities are

not always available,” with a composite mean of 3.70, 3.58,

3.68 However, items 4 and 5 were rated as moderately

encountered and they are the following: “Ashtrays are not

always available,” “ Lack of CCTV Cameras in strategic areas”

with composite mean of 3.36 and 3.34 summarily, the

respondents moderately encountered problem on the facilities

and amenities provided by selected roll on roll of vessels in

Batangas with an overall composite mean of 3.58 and they

concluded that the facilities and amenities provided by

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

selected roll on roll of vessels in Batangas were found to be

provided and the passenger and crew respondents perceived

different assessment on the facilities and amenities provided

by selected roll on roll off vessels in Batangas and there

were problems encountered on the assessment of Facilities and

Amenities Provided by Selected Roll on/Roll-off Vessels in

Batangas such as Moderately encountered the area through

Air-Conditioning problem in first class and business class,

kiosk or Cafeteria is not always open and Cabin room

amenities are not always available.

Foreign Studies

Econ (2017) stated that the world-class gold courses

and facilities at Turning Stone Beach Resort and Casino in

Upstate New York were recognized among the “best of the best”

in the nation this month with prestigious awards from top

sports publication Golfweek. Three Turning Stone courses,

Kaluhyat, Atunyote and Shenendoah, were each listed among

Golfweek’s Best Casino Courses for 2015. Atunyote, the

Shenendoah Gold Club, and turning Stone’s Golf Super Store

were all also selected for esteemed 2015 AGM Platinum Awards.
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Johnson and Fowler (2015) cited that offering guests

pro-level play amid spectacular views and pictures que

settings, Turning Stones’ courses have held a number of

professional gold events in the recent years including the

PGA Tour, the PGA Professional National Championship, B.C.

Open and the Turning Stone Resort Championship. The Resort

has also been hosting to some of the sport’s biggest names

including Tiger Woods.

According to Skires (2016), effective facilities

management has a direct impact on enterprise operational

effectiveness. Skires facilities management solution gives

controls over all aspects of assets, and facilities

management resource. Industry leading business process

automation streamlines management activities to save time and

maximize resource effectiveness. Flexible information

visualization enables you to quickly and easily identify

issues, monitor activity stats, provide audit support and

report.

According to Ryan (2015). Considering the important

contribution of build tourist attractions to the tourism

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

industry. Very few studies specially measuring satisfaction

with purpose build attractions and the influence of

individual visitors characteristics, have been conducted

within Australia, three recent studies have partially address

their issues.

According to Moreno (2018), two studies incorporated

visitors satisfaction but focused on single attractions. The

tjapukai cultural part and sky rile are both in Queensland.

The third study focused on non-local visitor satisfaction

with tourist attraction in general and was conducted in

airports tourist information venters and accommodations

places in one tourist location, the sunshine coast. Moreno-

Dodson, B (2018)

Synthesis of Related Literature and Studies

The related literature and the studies were found to be

relevant to the study because they provided concrete learning

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

and important information on the assessment of facilities and

amenities of Pier 4, North Harbor Manila.

The cited local and foreign literature of Natividad,

Cruz, Carino, Yap, Moral, Lim, Paulino, Hossain, Elsevier,

Agenor, Ackerman & De Klerk deal with provision of basic

facilities and amenities which includes accommodation,

transport, communication and entertainment according to

Local and Foreign studies were found to be parallel to the

present study because it stressed the assessment of

facilities and amenities and problems encountered. Econ,

Skires, Powler, Ricablanca, Tanedo, Tinguban, Benjamin,

Marcos, Semaning, Turino, Albalate, Locsin, Mendoza, Montero,

Sangalang, Cabales, Laguinday, Ramos & Atun explained that

facilities and amenities contributed to guest contentment

along with technology as avalue-added amenity and the tourist

are attracted resorts that offer good ambiance and facilities

and have a variety of activities to offer. This is related

because one of the reasons of tourists staying in resort is

to have a pleasure and for relaxation. The resorts

environment such as the ambiance of the rooms, corridor, and

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

lobby will affect the satisfaction of every tourist. And the

needs of prestige in working in hotel like seminars and

training will make a large number of applicants. Qualified

managers will uplift the tourism. Facilities and Amenities

measures to help protect and conserve a Resort.

CHAPTER 3

Methodology

Research Design
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

The purpose of the study is to assess the Facilities and

Amenities Offered by Selected Beach Resorts in Batangas City.

In this study, the researchers will use the descriptive

method to gather the information about the Facilities and

Amenities Offered by Selected Beach Resorts in Batangas City.

The description, recording, analysis and interpretation of

gather information used in the study. The description method

of research used in many fields of investigation because of

its acceptability to solve different problems. (Crossman,

2010)

Population and Sampling

The respondents will be sampled and described as to the

selected variables to present their profile. The study will

compose of 50 local visitors and 50 community visitors of La

Thalia Beach Resort and Binukbok View Point

Table 1
Population of the study
Respondents La Thalia Binukbok Total
Beach Resort View Point f %
f % f %
Local Visitors
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Community Visitors
Total
Respondents of the Study
The respondents of the study will be selected fifty (50)

Local Visitors and fifty (50) Community Visitors from La

Thalia Beach Resort & Binukbok View Point in Batangas City.

Table 2
Respondents of the Study
Age Local Community Total
Visitors Visitors f %
f % f %
35 years and above
26-30
21-25
36-40
31-35
Total
Table 3
Respondents as to Sex
Sex Local Community Total
Visitors Visitors f %
f % f %
Male
Female
Total
Table 4
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Respondents as to Civil Status

Civil Status Local Community Total
Visitors Visitors f %
f % f %
Single
Married
Widow/Widower
Legally Separated
Total
Table 5
Respondents as to Educational Attainment
Educational Local Community Total
Attainment Visitors Visitors f %
f % f %
Master’s Degree
With Master’s
Unit
Bachelor’s Degree
Others
Total
Table 6
Respondents as to Number of years in Service
Number of Years Local Community Total
in Service Visitors Visitors f %
f % f %
31 years and above
36-30
21-25
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

16-20
6-1
1-5
Total
Research Instrumental

The study made use of the survey questionnaire as the

primary data gathering technique. The following and the part:

Part I. Demographic profile of the Respondents. In terms

of age, sex, civil status, educational attainment, number of

years in service.

Part II. Assessment on the local visitors and community

visitors satisfaction on the Facilities and Amenities Offered

by Selected Beach Resort in Batangas City

Part III. Problems encountered by local visitors and

community visitors.

Data Gathering Procedures

The following steps will be undertaken by the

researchers to gather the needed data for the study:

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

1. The Researchers will submit a letter of request

asking permission to conduct a study from the Dean, College

of Hospitality Management of the 2 selected beach resort in

Batangas city

2. Upon the approval the researchers will be administer

the survey questionnaire to the selected one hundred (100)

respondents composed of fifty (50) selected local visitors

and fifty (50) community visitors from La Thalia Beach Resort

& Binukbok View Point in Batangas city

3. The answered questionnaire will be collected tabulate

and compute

4. The researchers will, analyze, and interpret the data

with the help of the statistician.

5. The researchers will present the data in textual and

tabular form

Statistical Tool Used

The data gathered will be compiled, collected and

summarized separately per group. The responses for each item

will be categorized based on the specific problem raised.

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

1. Percentage This was used descriptive statistics or

something that describe a part of the whole. Frequency is

actual responses to a specific item/question in the

questionnaire where the respondent tricks his choice Formula:

% = f/N x 100
Where:

% = percentage

F = frequency

N = total no. of respondents

2. Weighted Mean This was used to determine the average

score of the response by the respondent’s appraisal based on

the options in the items given in the questionnaire. This was

used to treat the gathered data for the assessment of the

gathered information.

Mean or arithmetic average is defined as the values in the

data group divided by number of the values, the formula used

is:

X= fx
_______
N
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Where:

F = frequency of each class

X = the midpoint of each class

N = the total number of the scores of observations

Likert Scales are survey questions that offer a range of

answer options – from one extreme attitude to another, they

include a moderate or neutral midpoint.

Scale Range Verbal Interpretation Symbol

5 4.20-5.00 Highly Satisfied HS

4 3.40-4.19 Satisfied S

3 2.60-3.49 Moderately Satisfied MS

2 1.80-2.59 Least Satisfied LS

1 1.00-1.79 Not Satisfied NS

3. t-Test of Significant Difference between Two Means of

Independent Variable This was be used to determine weather or

not significant difference existed between the perceptions of

 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Local and Community Visitors. The following formula will help

compute the t-Test.

Formula Used:

S=

Where:

SD = Standard Deviation

2 = the summation of mean squared

Deviation

= No. of Cases

Standard Deviation

Formula:

SD = Standard Deviation

∑ d2 = Sum of differences

In Variance squared (x-x)

The formula for t-test is:

t= |x1 – x2|
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

REFERENCES
A. BOOKS
Go K. E. (2010) Hotel Lodging “Restaurant and Resort
Management” (2nd Edition) Manila: National Library

Hossain A. (2013) Resort Operation and Development (3rd

Edition) Quezon City: National Library

Locsin R. S. (2015) The Management and Operation. (3rd

Edition) Manila: National Library

B. JOURNALS
Agenor (2011), September) Destin Asia Magazine, 59-62

Ackerman (2012), November) Ejournals magazine vol 1 & 2

Econ (2017), March) Lifestyleasia Travel Magazine volume 1&2

C.THESES
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Ricablanca J. D., Tanedo L. H. & Tinguban A.L (2019)

Facilities and Amenities Offered By Manila North Harbor
Terminal 4 An Assessment

Laguinday C. A., Ramos M. A. & Atun N. J. (2019) Facilities

and Amenitites in Roxas Port Terminal Oriental, Mindoro

Montero DM. F., Sangalang K.M. & Cabales J.Q. (2017)

Facilities and Amenities Offered by Starlite Ferries
Incorporation

Albalte K. A., Locsin DR. M. & Mendoza VS. S. (2015)

Facilities and Amenities in Punta Belle Nature’s Resort and
Farm Adventure, Mabiga, Hermosa in Bataan

Benjamin GA. C., Marcos R.M., Semaning EJ. D. & Turiano K. A.

(2018) Facilities and Amenities provided by selected roll
on/roll-off vessels in Batangas

D. ONLINE RESOURCES

Auquino L. (2011) Nuvali Area: “A Tourist Destination”

//ejournals.ph/article.php?id=11132
Niriega K. M. (2010) (Forest Club: A Potential Ecotourism
Site in Bay, Laguna
https://ejournals.ph/article.php?id=161
Wendy S. (2006) “The Best of Luxury Homes & Estates”
https://search.proquest.com/pqrl/docview/215467993/fulltext/9
283753CD75440A3PQ/1?accountid=165126
Botones SM. M. (2010) “Customer Satisfaction on the Servies
and Amenities of Villa Escudero in Tiaong, Quezon”
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

http://ejournals.ph/articles.php?id=160
Washington, D.C. (2015) “Turning Stone Resort’s Golf Courses
and Facilities receive prestigious Golfweek Awards and
Lauded as Among the Country’s Best”
https://search.proquest.com/pqrl/docview/1638495602/citation/
3FD4146323484DBDPQ/5?accountid=165126

APPENDIX A.

LETTERS OF PERMISSION TO CONDUCT THE STUDY

Dr. MARGIE R. ATIZARDO

Dean

Dear Ma’am

Good Day!

We are presently conducting a research on “FACILITIES AND

AMENITIES OFFERED BY SELECTED BEACH RESORTS IN BATANGAS CITY”
as part of requirements for the Bachelor of Science in
Hospitality Management Majot in Hotel Management at Eulogio
“Amang” Rodriguez Institute of Science and Technology.

Anent to this, we humbly request to please allow us to

distribute questionnaires to the Local Visitors and Community
Visitors on La Thalia Beach Resort and Binukbok View Point

We hope for positive response on this matter.

Thank you.
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Respectfully yours,
ROD MARIE G. CONCEPCION
DENNIS S. SALVADOR
MARK JOSHUA L. SANCHEZ
APPROVE BY:

APPENDIX B

LETTERS TO THE RESPONDENTS

Dear Respondents

Greetings!

We are conducting a research entitled “FACILITIES AND

AMENITIES OFFERED BY SELECTED BEACH RESORT IN BATANGAS CITY”
as courses requirement in the degree of Bachelor of Science in
Hospitality Management Major in Hotel Management.

In Connection with this, we would like to ask your help to

provide the necessary data for our study, please feel free to
answer the questionnaire.

We would like to appreciate your assistance and support in

Thank you very much for your cooperation.

Very Truly yours,

ROD MARIE G. CONCEPCION

DENNIS S. SALVADOR
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

MARK JOSHUA L. SANCHEZ

Noted by:

APPENDIX C

SURVEY QUESTIONNAIRE

Please put a check on the space provided in each question

that best fit to your answer. Thank You!

I. Profile of the Respondents

Name (Optional): ________________________

Type of Respondent: __________________

A. Age:

( ) 41 and above years old

( ) 36 – 40 years old

( ) 31 – 35 years old

( ) 26 – 30 years old

( ) 25 and below

B. Gender:

( ) Male
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

( ) Female

C. Educational Attainment:

( ) High School

( ) Vocational Graduate

( ) College Level

( ) College Graduate

D. Civil Status:

( ) Single

( ) Married

( ) Separated

( ) Widow

E. Monthly Salary:

( ) 20,000 and below

( ) 21,000 – 25,000

( ) 26,000 – 30,000

( ) 31,000 – 35,000

( ) 45,000 and above

II. Respondents Assessment

Please rate the facilities and amenities offered by selected

La Thalia Beach Resort & Binukbok View Point in Batangas City
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

here by putting a check (√) mark on the corresponding to your

evaluation by using : “Five Likert Scale” as follows:

Range Scale Verbal Interpretation

4.20-5.00 5 Excellent

3.40-4.19 4 Very Good

2.60-3.39 3 Good

1.80-2.59 2 Fair

1.00-1.79 1 Poor

Facilities 5 4 3 2 1

Swimming Pools

Function Hall

Villas/Rooms

Picnic Cottages

Comfort Rooms

Parking Area
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Bar Area

Dining Area

Smoking Area

Shower Area

Amenities 5 4 3 2 1

Available Life Guard

Audio Visual

Rostrum

Table and Chairs

Air-Conditioning

Pots and Paw Cooking

utensils
TV sets

Refrigerator

Bathroom Paper
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

Bed Cover

Lamp Shade

Mattress

Toothbrush

Shampoo and Soap

Wi-Fi

III. What are the problems that you have encountered while
staying in the resort

________ 1. Swimming Pool well not Maintained

________ 2. Poor Ventilation

________ 3. Poor Sound System

________ 4. Using Old lending/towel

________ 5. No Cable TV

________ 6. No CCTV Camera in the parking area

________ 7. Limited Space

________ No Wi-fi Available in the resort

Thank you!

R.M.G.C
 EULOGIO “AMANG” RODRIGUEZ
INSTITUTE OF SCIENCE & TECHNOLOGY
COLLEGE OF HOSPITALITY MANAGEMENT

D.S.S

M.J.L.S

Researchers

APPENDIX D