Back up data to store it in a place that is not physically or electronically connected to the Avaya media

server. If you lose data, you can restore the backed up data to start the system again. Restore data for
the following reasons:

The system fails and current data is lost

An unforeseen event (such as a fire, flood, or vandalism) disrupts media server operation and results in
lost data

You want to revert to an earlier configuration for the media server

Before you run a backup procedure, create a plan naming the data you wish to back up, whether you are
scheduling a backup or running it immediately. To plan the procedure, the backup screens prompt the
following questions:

What type of files you want to back up (data sets)

Where you want the backup files to be sent (backup method)

Whether or not you want to encrypt the backup files

How often you want to back up your files (timing)

The conventions (file names) the server uses to name backup files

Note: Remember the names of the backup files.

Data sets

The data copied during the backup procedure is the variable information used to configure the system
for a particular installation. This information, known as data sets, is categorized as Avaya Call Processing
Translations, Server and System Files, and Security Files.

Avaya Call Processing (ACP) Translations refers to data specific to the MultiVantage software, which
runs on the Avaya media server. Translations data is entered using the Avaya Site Administration
interface and includes information such as telephone numbers, class of service, dial plan, authorization
codes, and routing data.

When you choose to back up the translations, you must also indicate whether or not you want to save
the current translations before running the backup. We strongly recommend that you save the
translations.

Caution:
If you do not save the ACP translations prior to running the backup procedure, any new translations data
will be lost if the system is shut down or fails for any reason before the backup procedure runs. This is
because the ACP application loads a copy of the translations data from disk files into its RAM space
when it first begins running. From that point on, MultiVantage runs using the translations data in its
RAM rather than using the data stored in disk files. If any changes are made to the translations, the new
data is recorded only in the RAM space. However, when the MultiVantage starts up after a shutdown or
failure, it reads the translations data from the disk files. Performing an ACP save translations ensures
that the current translation data is copied to the disk files before the backup procedure begins.

Server and system files refers to data entered by the service technician or system administrator and
used to configure the media server for a particular installation, such as the media server names, server
IP addresses, and routing information.

Security files refers to data such as loginIDs, passwords or Access Security Gateway keys, firewall
information, and file monitoring data bases.

Backup method

The backup method transfers the data from the media server to the backup destination. The three
backup methods are:

FTP. File transfer protocol (FTP) is the Internet protocol standard mechanism for moving files from one
machine to another. The FTP backup method requires an FTP server, which must be connected to the
same enterprise LAN as the media server. The FTP server must be available and accessible at the time
the backup is run. The FTP server must also have enough space to store the data.

The backup fails if the FTP server is unavailable when the backup runs.

When you choose to back up data using FTP, you must also provide the following information:

User name. You must enter a valid user name to enable the media server to log in to the FTP server. If
you use the anonymous account, type "anonymous" in this field. If you do not use the anonymous
account, type the actual user name in this field. Contact the FTP server administrator for questions.

Password. You must enter a valid password for the user name you entered. If you are using anonymous
as the user name, you must use your email address as the password. However, the FTP site may have a
different convention. Contact the FTP server administrator for questions.

Host name. Enter the DNS name or IP address of the FTP server to which the backup data is sent. To
enter an IP address, use the dotted decimal notation (for example, 192.11.13.6)
Directory. Enter the directory on the corporate repository to which you want to copy the backup file.
When you enter a forward slash (/) in the directory field, the system copies the backup file to the default
directory. If you do not use the default directory, you must enter the path name for the directory.
Contact the FTP server administrator for questions.

Email. You can send the backup data as an email attachment. However, this method has two limitations.

The backup program doesn't know whether or not the email was received. The backup program,
therefore, cannot determine if the backup succeeded or failed.

Email servers often have size limitations for transmitted files. The backup program does not segment the
backup files; rather, it transmits them as a single attachment. The backup files may therefore be too
large to successfully transmit via email.

When you choose to send the backup files via email, you must also provide the following information:

User name. Enter the name of the email account to which you are sending the backup files. For example,
if you want to send the backup files to msmith@mycompany.com, the user name is "msmith."

Domain name. Enter the name of the system that has the email account for the user ID you entered. For
example, if you want to send the backup files to msmith@mycompany.com, the domain name is
"mycompany.com."

Mail server. Enter the name of the mail server to which you are sending the email. You can enter either
the host name plus the domain name, or you can enter an IP address. This may or may not be the same
system that hosts the user to whom you are sending the email. This mail server must be accessible on
the same enterprise LAN as the one to which the media server is connected.

Local PC card. Using the PCMCIA card that comes with the media server for your backup files has several
advantages:

The media server controls the PC card and therefore the backup process does not depend on other
servers being available and accessible.

You can physically remove the PC card and place it in offsite storage for safekeeping. However, the PC
card has limited storage space. Also, if it is not sent offsite to be stored, it could easily be lost because of
fire, flood, or other causes.

When you select local PC card as the backup method, you should also indicate how many copies of the
selected data sets you want to retain. You do this by entering a value in the small text box at the bottom
of the Backup Method area of the screen. We recommend that you retain 2 copies of all datasets
selected for backup.

Encryption of data files

Caution: Remember your pass phrase that can be 15 to 256 characters. The phrase can contain any
characters except the following (single quote, backslash, single backquote, percent sign: ' \ & ` " %

Data sets might also include the following system configuration data:

Dial plans

IP addresses

Server names

Routing information

When you choose to encrypt the data, each data set is encrypted before it is saved on the storage
medium.

Timing of backup procedure

You can set up a schedule to automatically run the backup procedure at regular intervals during the
week. To do so, you select the days you want the backup to run each week. You also select a time you
want the backup procedure to start on the scheduled days. You only select one start time because the
backup procedure runs at the same time on the scheduled days.

You can also run the backup procedure any time you need to by using the Backup Now functionality.
For example, if you are getting ready to make changes to your system, you might want to run the
backup now procedure to save the most recent system data.

You can also run the backup procedure any time you need to by using the Backup Now functionality.
For example, if you are getting ready to make changes to your system, you might want to run the
backup now procedure to save the most recent system data.

Caution:

When scheduling the backups, follow the normal rules that apply to backup procedures. That is, be sure
to schedule the backups outside of peak times so that backups run when call processing on the media
server is at a minimum.

Backup file names

When you back up data, the system automatically assigns a name to the backup file. A new file name is
generated each time you run the backup procedure; backup files are not overwritten.
 The only case in which backup files may be overwritten occurs if you are backing up your data to a PC
card. If you indicate the number of backup sets to be saved on the card, the oldest backup set may be
deleted if the card is already "full" when you run the current backup procedure. For example, if you
select three as the limit for backup sets to be saved to the card, and if there are already three sets on
the card when you run a backup procedure, the oldest backup set is deleted so that the new set can be
written to the PC card.

The backup file name looks something like this:

xln_pw-pc2_134138_20021112.tar.gz

The following list describes each part of the file name.

Xln indicates which data set was backed up. If you selected more than one data set at the time of
backup, each set is listed separately. Possible data sets are:

ACP translations (xln)

Server and system files (os)

Security files (security)

pw-pc2 is the name of the media server for which the data was backed up.

134138 is the hour (13), minute (41), and second (38) the backup was run.

20021112 is the year (2002), month (11), and day (12) the backup was run.

tar.gz is the backup file type. The backup file is a special type of file known as a "tar" file. If you
encrypted the backup data, the file type will be tar.gpg instead of tar.gz.