Index Electricity Bills

Page There is a list of information that is required from the electricity bills to be able to quote:

Electricity Bills • Company Name

• Company Billing Address
British Gas 1 • Site Address
• Account Number
EDF 3
• MPAN (Meter Point Access Number)
E.ON 5
• Contract End Date
GazProm 7 • Notice Date
Havenpower 9 • Unit Rate(s)
NPower 11 • Unit Usage(s)
Opus Energy 13 • Standing Charge
Scottish Power 15
SSE 17 Some bills do not have a contract end date printed on the bill. In this case, you have to email the
current gas supplier and request the contract end date and notice date (along with the signed
Gas Bils LOA on headed paper) to be able to quote.

Electricity bills can have up to three different rates:

GazProm 20
British Gas 21
• Day – All bills will have this rate
E.ON 23 • Night
Opus Energy 25 • Evening/Weekend
NPower 27
SSE 28
Corona Energy 29
Total 30

Energy Dictionary 31
British Gas The second page of the British Gas bill shows the below information:

• MPAN (shown in the S box)

• Unit rate(s) – Usage and p/kwh
The front page of the British Gas bill shows the below information: Notes
• Standing charge
• Company name and billing address • British Gas have 2 pages
• Account number per bill.
• Site address
• Contract end date
• Notice date

Bill date: 31 Mar 2014 Account number

Emergency or loss of supply Account enquiries What to do if you have a complaint:
Bill number: 00000000/0 600485895 0000 000 0000
This is a VAT invoice 0000 000 0000 1 Please call us on 0000 000 0000. We will do all
VAT registration number 000 0000 00 or contact your local distribution we can to resolve your issue straight away.
Any questions? network operator.
customerservices@britishgasbusiness.co.uk
2 If you are still dissatisfied, please contact our
British Gas, Spinneyside, Penman Way,
0000 000 0000 Calls to British Gas may be monitored for quality assurance and
compliance purposes.
Grove Park, Leicester, LE19 1SZ Director of Customer Service.
Mon – Fri 8am to 6pm Email customer.service.director@britishgas.co.uk
Sat 9am to 1pm
British Gas is a trading name of British Gas Trading Limited
a Centrica company. Registered in England and Wales No. Moving premises or write to: Stephen Stewart, Complaints, British Gas,
3078711. Registered office: Millstream, Maidenhead Road,
britishgas.co.uk/business Windsor, Berkshire SL4 5GD. 0000 000 0000 Penman Way, Leicester, LE19 1SZ
changeoftenancy@britishgasbusiness.co.uk 3 If you are a micro-business and have followed steps
HEAD OFFICE Your charges this month are Let us know as early as possible. 1 and 2, and your complaint is still unresolved after
ANOTHER PLC based on ESTIMATED readings 8 weeks, you can contact Ombudsman Services: Energy
10 EXAMPLE STREET
Fuel mix on 0330 440 1624 (Textphone 0330 440 1600),
To keep your charges accurate go to British Gas purchase a mixture of fuels
ANYTOWN or via www.os-energy.org
britishgas.co.uk/business/meter-read to create the electricity we supply to
COUNTYSHIRE with your latest reading. customers. Further information about our complaints procedure and
the definition of a micro-business is available on our
L AB12 3CD 1 Apr 2012 – 31 Mar 2013
website at www.britishgas.co.uk/business/complaints.
Coal 26%
Natural Gas 34% Citizens Advice consumer service provides free, unbiased
Your Fixed Price Energy Plan Nuclear 28% advice on consumer issues at adviceguide.org.uk or call
the helpline on 08454 040506.
will renew on 16/07/15 Renewables 10%
Other Fuels 2%

Your business electricity bill

Your new Fixed Price Energy Plan will
Total 100%
end on 16/07/15. We’ll write to you
CO2 emissions 379g per kWh
around 60 days before this date to tell
High-level radioactive 0.0026g per kWh
Head Office, Another Plc, 10 Example Street, Anytown, you about your options, including how waste
Countyshire AB12 3CD to end your plan. To discuss your energy
account with us, please call us on
27 February 2014 - 27 March 2014 0330 100 005.

Details of charges
Your account Your charges this month are 000
00000000
MPAN number 0000000000000
based on ESTIMATED readings Meter ID G0000000000000
Since your previous bill To keep your charges accurate go to
Previous reading Current reading Multiplier UnitkWh Rate Charges

Outstanding balance on 10 February 2014 £61.14 britishgas.co.uk/business/meter-read Night unit charge

with your latest reading.
Cheque received – 20 February 2014 £61.14 CR 7495 ESTIMATED 27 Feb 2014 7574 READ 25 Mar 2014 79 units x 2.0 158 5.397p £8.53
Balance from last bill £0.00 7574 READ 25 Mar 2014 7578 ESTIMATED 27 Mar 2014 4 units x 2.0 8 5.397p £0.43
We value your business
New charges this bill (see over for details) Day unit charge
If we can help explain any element
Electricity charges £23.51 of your bill or support your business 26371 ESTIMATED 27 Feb 2014 26517 READ 25 Mar 2014 146 9.768p £14.26
in reducing bills, please contact us.
Standing charge £35.45 26517 READ 25 Mar 2014 26520 ESTIMATED 27 Mar 2014 3 9.768p £0.29
Total charges exc VAT £58.96 Electricity charges £23.51
VAT £2.95 Standing charge 92 days at 38.532p £35.45
Total new charges this bill inc VAT £61.91 Total charges exc VAT £58.96
VAT at 5% £2.95
Total amount now due £61.91 Total charges inc VAT £61.91

Please pay this by 10 April 2014

Energy Payment Slip British Gas

How to pay Direct Debit Debit or Credit card
The easiest way to pay. To set up a Direct To pay by Debit or Credit card, please call us
Please always quote your Debit, please call us on 0000 000 0000. on 0000 000 0000.
account number: 600485895
600485895 143 0947 61.91 BACS Cheques
Please quote your account number when Please make cheques payable to British Gas,
HEAD OFFICE making a payment. and write your account number on the back.
Total
cash Sort Code: 40-05-30 Post cheques with the giro slip to
Account Number: 52464055 British Gas, Payment Area 60, Camberley,
Cheques Surrey GU95 1AW.
Please email the remittance advice to
BGB.payments@centrica.co.uk. Problems paying this bill?
43-09-47 £ Alternatively, you can post to
British Gas, Payment Area 60, Camberley,
If you are having problems paying we can
help, please call 0000 000 0000, or go to
Surrey GU95 1AW. britishgas.co.uk/business/financial-difficulty

101822288600485895 A4241430947 91 X

YOUR BILLs explained | 2

EDF Energy The second page of the EDF Energy bill shows the below information

• Contract end date (shown as “Tariff end date”)

Energising Our Partners

• Notice date (shown as “Tariff notice date”)

The front page of the EDF Energy bill shows the below information: • MPAN (shown as “Supply number”) Notes
• Unit rate(s) – Usage and p/kwh
• Company name and billing address • Standing charge • EDF Energy have a minimum
• Account number of 2 pages per bill.
• Billing period

Account number edfenergy.com edfenergy.com

123 123 123 123
0800 096 9000 0800 096 9000
8am–8pm Mon–Fri, 8am–2pm Sat
Bill date: 20 Feb 2014 8am–8pm Mon–Fri, 8am–2pm Sat

24 hour emergencies: 24 hour emergencies:

Electricity: 0800 056 8090 Electricity: 0800 056 8090
Gas: 0800 111 999 Gas: 0800 111 999

Mr A Smith
Supply address: Page: 1 of 3
About your charges 10 About your tariff Page 2 of 3
123 Test Road, Test Town
20 Sample Street
TEST
Sample Ville You can use the information below to
Electricity
SAM PLE compare your current tariff with others.
Could you pay less? Period
Previous
reading
La t e s t
reading
E l e ct r i ci t y
units used
kW h
rate Charge
Electricity
Meter: D0485528 Tariff: Standard (Variable) – Prepay
Tariff name Standard (Variable)
Q 12 Over the next 12 months 29 Mar 13 – 6367 6753 386 kWh 11.79p £45.51 – Prepay
01 May 13 ESTIMATED ESTIMATED
Electricity personal projection: £XXX.XX Payment method Prepayment
This is based on an estimate of your usage last 02 May 13 – 6753 9144 2391 kWh 12.83p £306.77
09 Jan 14 ESTIMATED ESTIMATED Tariff end date None
year. It includes our current prices, as well as
Hello Mr Smith discounts or charges, like VAT. Your Warmwise 04 Aug 13 – 9144 10003 859 kWh 13.38p £114.93 Exit fee None
prices may go up or down. 31 Aug 13 ESTIMATED OUR READ
(for early cancellation
Standing charge (32 days @ 13.70p per day) £4.38 of tariff)
Your electricity bill Standing charge (253 days @ 13.15p per day) £33.27 Annual consumption 3,636 kWh
(based on estimates)
You’re on our cheapest tariff Standing charge (69 days @ 14.00p per day) £9.66
For 10 August 2011 – 01 November 2011 (84 days) Congratulations, you’re on our cheapest Total electricity charges for this period £514.52
The balance on your last bill £5.41 electricity tariff available for your meter. We’ll
(09 August 2011) in debit let you know at least once a year if Subtotal £514.52
this changes.
You paid us £111.00 VAT @ 5% of £514.52 £25.73
(3 monthly payments of £37.00) credit
Total charges for this period £540.25
Remember – it might be worth thinking
Your charges for this period (including VAT) £84.31 about switching your tariff or supplier.

Your new account balance £21.28 Please note that switching tariffs may involve
in credit changing to materially different terms and
conditions.
For more about your current tariff, see page 2.
Your payments are staying the same

We’ve rolled your credit balance into your Direct Debit

payments for the year.
Because your monthly payments are staying the same, there
is nothing you need to do at the moment.
You will find details of how we set Direct Debit amounts on
the last page of your bill.

Electricity
Supply number: Distributor:
UK Power Networks, Fore Hamlet, Ipswich,
01 801 902
S 12 0002 0075 216
Suffolk IP3 8AA. Call 0845 601 4516

This is not a VAT invoice 123 123 123 123 BDDMAP 123 123 123 123

3 | YOUR BILLS explained YOUR BILLs explained | 4

E.ON The second page of the E.ON bill shows the below information:

• Contract end date

Energising Our Partners

• Notice date
The front page of the E.ON bill shows the below information: • MPAN (shown as the “Electricity supplier number”) Notes
• Unit rate(s) – Usage and p/kwh
• Company name and billing address • Standing charge • E.ON bills are a minimum of
• Account number 2 pages per bill.
• Site address

Date 13 November 2013 Your statement The details 1 of 2 To get a large print, talking or Braille bill, call 0800 051 2193 Your statement The details 2 of 2
This is not a tax invoice
Any questions? About your tariff You can use this info to compare your tariff with other tariffs About your TCR
Electricity Gas Electricity TCR 99.99p/kWh
Go to eonenergy.com/FAQ
Name E.ON Energy Fixed 1 Year v6 Name E.ON Energy Fixed 1 Year v6 Gas TCR 99.99p/kWh
Call our UK call centres 0345 052 0000
We’re open Monday to Friday 8.00am until 8.00pm Paying by Fixed Monthly Direct Debit Paying by Fixed Monthly Direct Debit You can use your TCR (Tariff
and Saturday 8.00am until 6.00pm. Comparison Rate) as a guide to
Mr AB Smith For training purposes, we may record calls sometimes.
Tariff ends 30 November 2014 Tariff ends 30 November 2014
10 Example Street help you compare your tariff with
Your account number1234 5678 9012 Exit fee £50 – if you switch supplier Exit fee £50 – if you switch supplier
Anytown others, from us or other suppliers.
before this tariff ends before this tariff ends
It’s based on how you pay, your
Countyshire Actual use 9,999 kWh in last Estimated use 9,999 kWh in last
AB12 3CD Your E.ON Points total is 9999 12 months 12 months
standing charge and unit rate, it
Total for all your eligible E.ON tariffs on 11 Nov 13.
includes your discounts and VAT at
You may have earned more points since this date. 5%. It’s a guide only as it is based
on Ofgem average use figures:
Meter readings A = actual E = estimate C = customer electricity 3,200 kWh/year and gas
13,500 kWh/year. Your actual

Electricity and gas statement – estimated Electricity readings charges will depend on the energy
you use. To find out about your
Period Meter no. Previous Present Rate kilowatt hours
tariff and how we work out TCRs,
If your actual readings are very different to our estimates, go to eonenergy.com/readings or call us on 0345 052 0000 11 May 13 to 21 Aug 13 ABC12345 21756A 22341C Normal 585 go to eonenergy.com/TCRor call us
21 Aug 13 to 24 Oct 13 ABC12345 22341C 22742E Normal 401
Other ways to get in touch
Before this statement Each day at a glance Gas readings How do we work out your gas? See below Write E.ON, Customer Service Centre,
Period Meter no. Previous Present Units used kilowatt hours PO Box 7750, Nottingham, NG1 6WR.
Balance on last statement – 12 May 2013 £22.01 CR Electricity Minicom 0800 056 6560 textphone suitable
You used 11 May 13 to 21 Aug 13 XYZ67890 12033A 12138C 105 m3 1172 for deaf customers.
Your payments – thanks £300.00 CR : 3.6 (to get kilowatt hours) =1,172 kWh] Moving home?Please read your meter,
5.3 kWh on this bill [105 unitsx 1.02264 (conversion factor)x 39.3 (calorific value) —
£50.00 CR on 06 Jun 13 £50.00 CR on 02 Jul 13 £50.00 CR on 02 Aug 13 then go to eonenergy.com/TBCor call us
£50.00 CR on 03 Sep 13 £50.00 CR on 02 Oct 13 £50.00 CR on 02 Nov 13 5.9 kWh this time last year 21 Aug 13 to 24 Oct 13 XYZ67890 12138C 12229E 91 m3 1013 on 0345 303 3020.
: 3.6 (to get kilowatt hours) =1,013 kWh]
[91 units x 1.02264 (conversion factor)x 39.2 (calorific value) —

We measure the gas you use in cubic metres, but like all suppliers we charge for gas in kilowatt hours. You can find the calculation we use
Gas Emergencies
On this statement to do this below your readings – all gas suppliers use the same calculation. To find out more, go to eonenergy.com/gascalculation

You used Smell gas? Call 0800 111 999 – open 24/7
Electricity and gas charges – see back for info £311.01 Power cut? Call 0800 052 0400 – open 24/7
11.8 kWh on this bill
Discounts £22.72 CR 14.3 kWh this time last year
The details
Dual fuel £11.36 CR, Paperless billing £11.36 CR
Supply details
Electricity charges Electricity supply number:
VAT at 5% on £288.29 £14.41
Electricity average for last year is based on estimated reads. Gas E.ON Energy Fixed 1 Year v6
average for last year is based on estimated reads.
11 May 13 to 21 Aug 13 £101.25
Your credit balance is
£19.31 CR Normal 585 kilowatt hours (kWh) used at 12.11p each £70.84 Electricity distributor Western Power Distribution Sth
Wales plc, Avonbank, Feeder Road, Bristol, BS2 0TB
Standing charge – 102 days at 29.81p £19.08
You don’t need to do anything– we’ll let you know on an additional
Want to switch your tariff? 21 Aug 13 to 24 Oct 13 £67.64 Gas meter point reference: 123456789
page or by letter if you’re due a refund. If we’ve not refunded your
credit balance, we’ll carry this over to your next statement.
Go to eonenergy.com/tariff Gas distributor ESP Pipelines Ltd, Hazeldean, Station Road,
Normal 401 kilowatt hours (kWh) used at 12.11p each £48.56 Leatherhead, Surrey, KT22 7AA
Or call us on 0000 000 000
Standing charge – 64 days at 29.81p £19.08
Do you have a complaint?
If you stop paying by Fixed Monthly Direct Debit, this standing charge will go up by £35 a year
Contact us because we're passionate about
putting it right.
Gas charges Resolving your complaint
Phone: 0345 052 0000, email via
Could you pay less? E.ON Energy Fixed 1 Year v6
eonenergy.com/contact, or write to Customer
11 May 13 to 21 Aug 13 £81.10 Service Centre, E.ON, PO Box 7750, Nottingham,
Your personal projections Electricity Gas NG1 6WR. Our customer care team are trained to
Gas 1172 kilowatt hours (kWh) used at 3.651p each £42.79 resolve most things straight away. If they can’t,
Electricity £999 for the next 12 months Based on your current choices you Based on your current choices you they’ll connect you with our Resolution Team,
Based on your current tariff until it ends could save £99 by switching to: could save £99 by switching to: Standing charge – 102 days at 37.56p £38.31 who’ll fix the problem. We aim to resolve nine
out of ten complaints within two days.
and then our E.ON EnergyPlan prices. • E.ON Energy Fixed 1 Year v8 • E.ON Energy Fixed 1 Year v8 21 Aug 13 to 24 Oct 13 £61.02
Reviewing your complaint
Includes your discounts and VAT at 5% You could save £99 by switching to: You could save £99 by switching to: Gas 1013 kilowatt hours (kWh) used at 3.651p each £36.98 If you’re not satisfied, you can ask for a review of
Gas £999 for the next 12 months • E.ON EnergyPlan • E.ON EnergyPlan your case. We’ll look into how we’ve handled it
Standing charge – 64 days at 37.56p £24.04 and decide whether we should do anything
Based on your current tariff until it ends differently.
and then our E.ON EnergyPlan prices. If you stop paying by Fixed Monthly Direct Debit, this standing charge will go up by £35 a year
Independent help and advice
Includes your discounts and VAT at 5% If we’ve not resolved your complaint within 8
weeks or we’ve sent you a deadlock letter, you
Total charges can contact Ombudsman Services: Energy on
Total electricity and gas charges (excluding discounts and VAT) £311.01 0330 440 1624, email enquiries@os-energy.org,
visit www.os-energy.org or write to PO Box 966,
We’ll tell you if you could save money again on every bill. E.ON tariffs can be withdrawn from sale at any time. Electricity Warrington WA4 9DF. This is an independent,
calculations based on your estimated use. Gas calculations based on your estimated use. Includes VAT at 5%. Remember – if you free of charge service. Their decision is legally
binding on us, but not on you. For free,
switch tariffs, your terms and conditions may change significantly. E.ON EnergyPlan prices may change at any time. More independent, confidential and impartial advice
E.ON Energy Solutions Limited Registered Office: Westwood Way, Westwood Business Park, Coventry CV4 8LG.
information about your tariff can be found on page 2.Remember – it might be worth thinking about switching your tariff Registered in England & Wales No: 3407430. visit www.adviceguide.org.uk or call the Citizens
or supplier. Advice consumer helpline on 0845 404 0506.

5 | YOUR BILLS explained YOUR BILLs explained | 6

GazProm The second page of the GazProm bill shows the below information:

• MPAN (shown in the S box)

Energising Our Partners

• Unit rate(s) – Usage and p/kwh

The front page of the GazProm bill shows the below information: • Standing charge Notes

• Company name and billing address • GazProm have a minimum of

• Account number 2 pages per bill.
• Site address • The contract end date and
• Billing period (shown as “Invoice Period Start” and “Invoice Period End”) notice date are not normally
on the bill.

7 | YOUR BILLS explained YOUR BILLs explained | 8

HavenPower The second page of the HavenPower bill shows the below information:

• MPAN (shown as “Supply Number”)

Energising Our Partners

• Unit rate(s) – Usage and p/kwh

The front page of the HavenPower bill shows the below information: • Standing charge Notes

• Company name and billing address • HavenPower have a

• Account number minimum of 2 pages per bill.
• Site address
• Invoice period (shown as “For the period”)
• Contract end date
• Notice date

9 | YOUR BILLS explained YOUR BILLs explained | 10

NPower The second page of the NPower bill shows the below information:

• Billing period
Energising Our Partners

• MPAN (shown as “Electricity Supplier Number”)

The front page of the NPower bill shows the below information: • Unit rate(s) – Usage and p/kwh Notes
• Standing charge
• Company name and billing address • NPower bills have 2 pages
• Account number per bill.
• Site address
• Contract end date
• Notice date

7 May 2013
2 About your tariff Electricity Gas
Here’s information about your tariffs to help
you to compare them with others available. Tariff details
Your monthly payment has
Mr J Bloggs increased from £50.00 to Tariff name Tariff name
Go Save Go Save
237a Street Name
Place name 1 How you pay How you pay
Place name 2
£109.00
Monthly Direct Debit Monthly Direct Debit
D Place name 3
County Tariff ends Tariff ends
31 January 2013 31 January 2013
Postcode
What is an exit fee? Early exit fee Early exit fee
Some tariffs have an exit fee which may be charged if None None
you choose to leave npower before the agreed end date.
Your energy statement starting on 1 December 2012 Your estimated usage
in the last 12 months
Your estimated usage
in the last 12 months
xxxx kWh xxxx kWh
For the period 1 October 2012 to1 November 2012
Why has the payment amount changed?
Customer account number06584723074 Having looked at your energy usage, account About your Tariff Comparison Rate (TCR)
balance and current tariff we have calculated that
Online From landlines From mobiles your account will build up a debt if you do not TCR: xx.xxp per kWh TCR: xx.xxp per kWh
npower.com 0800 073 3000 0330 100 3000 increase your payments.See section 4 and 5 for
Need further information?
We’re open Monday-Friday 8am-8pm / Saturday 8am-6pm
full details. These are the TCRs for your tariffs. The TCR is not an actual
Call us price. You can use your TCR only as a guide to compare the
Latest meter reading From a landline From a mobile price of electricity and gas tariffs.
Energy supplied at
456 Street Name, Place Name, Country, Post Code Electricity (Our reading)- 10579 0800 073 3000 0330 100 3000
Gas (Our estimate) - 11160 It is based on the energy used by a typical customer
Visit (electricity 3,200 kWh/year; gas 13,500 kWh/year)
npower.com/tcr and not your personal consumption.
for details of your tariff and the calculation of the TCR Your actual energy cost will depend on your usage.
1 Could you pay less? Your personal projection
for the next 12 months Electricity Gas
See our table opposite for our cheapest tariff options. £xxx.xx £xxx.xx

Remember – it might be worth thinking

about switching your tariff or supplier. Go Save - Electricity 3 How your energy adds up
Go Save - Gas

Our cheapest similar tariff

Electricity Gas
Switching tariffs could mean a significant change
to your terms and conditions and some tariffs have Save an Save an
estimated estimated
eligibility criteria. For example, you may need to change £xxx.xx £xxx.xx Meter readings Meter readings
your payment method or manage your account online. a year a year 24 August 2012 - Our estimate 96292 24 August 2012 - Our estimate 8887
Some tariffs are available for a limited time only, Electricity Gas 19 November 2012 - Our estimate 97165 19 November 2012 - Our estimate 8960
therefore subject to change. kWh used over 88 days 873 Units used over 88 days 73
Plus 24 - Electricity (Calorific value 39.9)
Go Save - Gas
Total kWh used 873 Total Units (100s of cubic feet) 73
Our cheapest overall tariff Converted to kWh 2289
Save an Save an This cost
estimated estimated 873 kWh at 14.4p per kWh £125.71 This cost
£xxx.xx £xxx.xx
a year a year Standing charge of 34.7p a day for 88 days £30.54 2289 kWh at 4.92p per kWh £112.62
Standing charge of 21.3p a day for 88 days £18.74
Electricity Gas Discounts in this period
Dual Fuel £5 Discounts in this period
Direct Green- Electricity
Go Save - Gas Dual Fuel £5
VAT at 5% £7.81
For more information on your current Your personal projection is based on your estimated energy VAT at 5% £6.57
tariff see overleaf. usage for the next 12 months and your tariff prices, including Total cost of electricity used £164.06
any announced price change. If your tariff has an end date, Total cost of gas used £137.93
To find out more about your options visit then our standard prices will be used thereafter for that tariff.
npower.com/cheapesttariff or call us on the number VAT is also included; Warm Home Discount is not included.
above and have your meter readings available. Please note your tariff price is not fixed and may be increased Electricity and gas total £302.00
in the future.
1

2
11 | YOUR BILLS explained YOUR BILLs explained | 12
Opus Energy The second page of the Opus Energy bill shows the below information:

• MPAN (shown as “Supplier Number”)

• Unit rate(s) – Usage and p/kwh
The front page of the Opus Energy bill shows the below information: • Standing charge Notes

• Company name and billing address • Opus Energy has 2 pages

• Account number per bill.
• Site address • The contract end date and
• Billing period (shown as “Invoice period”) notice date are usually on
the second page.

YOUR BILLs explained | 14

Scottish Power The second page of the Scottish Power bill shows the below information:

• Unit Rate(s) – Usage and p/kwh

Energising Our Partners

The front page of the Scottish Power bill shows the below information: • Standing Charge
Notes

• Company name and billing address • Scottish Power have three/

• Account number four pages to the bill. Only
• Site address two are usually needed.
• Contract end date
• MPAN (shown as “electricity supply number”)

24 hour emergency
S Page 2 of 3
V3.00004302014 Electricity 0800 028 0247 www.scottishpower.co.uk
0800 040 7002
8am - 7pm weekdays
8.30am - 1pm Saturday
FNAM LTD
181 FNAM ROAD
FNAM
AB1 2CD Account number Energy charges this period
7000 0000 008 Electricity
Date 28 April 2014 Economy 7 : Day Charge Meter number L92A10712
Page 1 of 3
Start Reading 93710 Customer read 31 Mar 14
Invoice number: 060002831568 End Reading 95277 Customer read 28 Apr 14
VAT number: GB 659 3720 08L
Units used 1567 = 1567 KWh (kilowatt-hrs) used
Supply Address: 181, FNAM ROAD, FNAM, NFNAM, AB1 2CD 31/03/14 to 28/04/14 Consumption charge, 1567 kWh x 12.064p = £189.04
31/03/14 to 28/04/14 Standing charge, 29 days x 32.376p = £9.39
Your electricity invoice, actual use Economy 7 : Night Charge Meter number L92A10712
Invoice period 31 March 2014-28 April 2014. VAT on this invoice £50.88
You are on our ELEC BUS FIXED REN VC2 1YR PT4 JUN 2014 product
Start Reading 22750 Customer read 31 Mar 14
End Reading 23254 Customer read 28 Apr 14
Units used 504 = 504 KWh (kilowatt-hrs) used
Business account Your account 31/03/14 to 28/04/14 Consumption charge, 504 kWh x 8.882p = £44.77
Last invoice £1109.02
 Your next monthly payment of (in debit) Total electricity charges £243.20
£474.00 will be taken on 1st May Payments £-474.00
For full details of payments see over ->
2014. You don't have to take any Total energy charges this period £ 243.20
action. Account Adjustments
 Thank you for your meter reading. Opening balance £635.02
Levies
We've used it for your statement. (in debit)
 Prices for ScottishPower customers Charges this period Climate change levy
have changed. We estimated your use Energy charges £243.20 From Days Units Used Non-exempt % Chargeable KWh P per unit
before the change.
Total climate change levy £0.00 31/03/2014 1 71 100 % 71 0.524 £0.37
 To reduce the number of estimates,
we’ve changed the period of this bill. Sub total (before VAT) £243.20 01/04/2014 28 2000 100 % 0.541 £10.82
2000
Future bills will be quarterly. VAT at 20.00% On £254.39 £50.88 Total Levies £0.00
 Thank you for your custom. Invoice total £294.08
Payments received
Current balance £940.29 Payment 02 Apr 14 -£474.00
Total payments received -£474.00

VAT
 Why not use our online service? You Fixed Price Period End date: 31st May 2014* Vat at 20.00% on £254.39 £50.88
can get a new or copy bill, update your Total VAT £50.88
meter readings or manage and view *Your current fixed price period, under your contract, ends on 31st May 2014. After
your payments. Just register at this date, unless you notify us, we will automatically move you on to another 12
scottishpower.co.uk/smallbusiness. month fixed price contract. If either you do not want to move to a new fixed price
contract or you wish to terminate your contract at the end of your current term,
 Our interactive phone service has the you must notify us in writing at any point before 1st May 2014. Your business will
answers to the questions our business then be moved on to our Standard Variable Contract prices, which are subject to
customers most often ask, such as CCL change, on 1st June 2014.
payments or VAT calculations. Just call
us on 0800 040 7002.
 We can help you to keep your energy
costs down. Simply go to
scottishpower.co.uk/small_business for
Energy Efficiency tips.

04 809 956
S 12 3456 7891 111

YOUR BILLs explained | 16

SSE The second page of the SSE bill shows the below information:

• Unit rate(s) – Usage and p/kwh

Energising Our Partners

The front page of the SSE bill shows the below information: • Standing charge
• MPAN (shown as “electricity supply number”) Notes

• Company name and billing address • SSE has a minimum of one

• Account number page per bill.
• Site address • The contract end date and
• Contract end date notice date are usually on
the bill.

1 of 2 2 of 2

Her e's your bill explained for the per iod 25 Mar ch 2014 to 24 J une 2014
s s e.co.uk
Your payments
Mon- Fri 8am- 8pm Sat 8am- 2pm
0800 975 0485 Payment R eceived 23 Apr 2014 £132.43 cr edit
Your total payments , thank you £132.43 cr edit Pay by Dir ect Debit and go
Mr A Smith
1 Green L ane paper les s
Oxford S ave £46 a year off your s tanding

S C2
OX1 1AA
char ge.

(O X 1 1 A A 9 U 5 )
Your char ges
The electr icity you've us ed - es timated

27 J une 2014 14:22:22

S kWh
R eading R eading Total kWh s tands for kilowatt- hour . It's
Her e's your electr icity bill Your electr icity account number : las t time this time us ed the unit us ed to meas ur e electr icity
For the per iod: 25 Mar ch 2014 to 24 J une 2014 52908 99999 Meter : D07C79999 and is r ecor ded by your meter .
Dated: 25 J une 2014 S tandar d ener gy 17993 18648[E ] 655. kWh
Your es timated r eading
Your pr evious bill Your electr icity char ges this per iod About your electr icity tar iff
You owed us £132.43 1 8 6 4 8 Us e this infor mation to compar e
5092972

Your tar iff is S tandar d

Your payments , thank you £132.43 cr edit your tar iff with other s available.

5092972
You can give us a r eading any time S tandar d ener gy 655.kWh at 13.37p £87.57
at s s e.co.uk or by calling our Tar iff name S tandar d
B alance after your payments £0.00 Meter line on 0800 220 995
S tanding char ge 92.days at 26.1p £24.01
Payment method Cas h / cheque
VAT 5.00% £5.57
This bill - estimated (on char ges of £111.58)
Tar iff ends on No end date
E lectr icity char ges £117.15 Ways to pay E xit fee No exit fee
S ee the back page for ways to pay. Total electr icity char ges this per iod £117.15 (if you end your applies
Total char ges this bill £117.15 Don't for get your payment s lip is contr act ear ly)
needed for mos t types of payment.
We’ve explained your bill in detail over the page… Your es timated 2,933.00kWh
annual us age
Please pay now £117.15

Your s upply number

01 801 100
S 20 0000 9809 999

Could you pay less?

Your P ers onal P rojection Our cheapes t s imilar tariff Our cheapes t overall tariff AS
B as ed on our bes t es timate of Good news - you'r e alr eady on our B y s witching to 1 Year F ixed P r ice -
AS
your annual us age and your cheapes t E ver gr een tar iff. We'll let (s ubject to eligibility cr iter ia and -
cur r ent pr ices , including VAT and you know at leas t once a year if this limited availability), paying by Dir ect -
any dis counts , we es timate your changes . However paying by Dir ect Debit and choos ing paper les s billing, -
-
Per s onal Pr ojection of cos ts for Debit, you could s ave £40.00 a year . you could s ave £68.82 a year . -
the next 12 months will be -
-
£511.78.
H6
-
H3
Pleas e note that s witching tar iffs may involve changing to differ ent ter ms and S ee page 2 for mor e infor mation -
conditions , s o always check fir s t. Pr ices may incr eas e in futur e. about your tar iff and the las t page for -
DS
R emember - it might be wor th thinking about s witching your tar iff or s upplier . how we can help you pay les s .

17 | YOUR BILLS explained YOUR BILLs explained | 18

Gas Bills GazProm Energising Our Partners

There is a list of information that is required from the gas bills to be able to quote: The GazProm bill shows the below information: Notes

• Company Name • Customer name and billing address • GazProm have one page per
• Company Billing Address • Account number bill.
• Site Address • Site address
• Account Number • MPR
• MPR (Meter Point Reference Number) • Billing period (shown as “StartDate” and “EndDate”)
• Contract End Date • Unit Rate – Usage and p/kwh
• Notice Date • Standing Charge
• Unit Rate
• Unit Usage
• Standing Charge

Some gas bills do not have a contract end date printed on the bill. In this case, you have to email the
current gas supplier and request the contract end date and notice date (along with the signed LOA on
headed paper) to be able to quote.

There are two types of gas bills:

1) Unit rate and standing charge

2) All-inclusive rate and no standing charge.

19 | YOUR BILLS explained YOUR BILLs explained | 20

British Gas The second page of the British Gas bill shows the below information:

• MPR (shown as “Meter point reference”)

Energising Our Partners

• Unit Rate – Usage and p/kwh

The front page of the British Gas bill shows the below information: Notes
• Standing Charge
• Company name and billing address • Many British Gas bills do not
• Account number have the contract end date
• Site address on the first page.
• Invoice period • British Gas bills have 2
• Contract end date pages per bill.
• Notice date

4
I’d like more detail

About your TCR

Tariff Comparison Rate (TCR):
About your tariff 5.51p per kWh
Mr A B Sample This information will help you to compare your current tariff
SAMPLE STREET with others available. The TCR can be used to compare the price of energy
SAMPLE TOWN Your gas tariff tariffs across suppliers.
SAMPLE COUNTY Tariff name Standard The TCR is not based on your actual consumption but is
SAMPLE POSTCODE Payment method Cash/Cheque based on the energy consumption of a typical customer
End date No End Date using 13,500 kWh of gas and should be used as a guide only.
S Exit fees (if you switch supplier before end date) Not applicable
Your actual usage in the last 12 months 5418.16 kWh For impartial advice on switching suppliers contact Citizens
Advice adviceguide.org.uk or call 08454 04 05 06

Your first gas & Your customer number:

85 00 00 00 00 25
Your gas use in detail
Your actual meter readings

electricity bill
Gas 0 2 8 5 9
Meter number: G4K68870220812
How we calculate your gas cost?
23 Nov 2013 - we estimated your first meter reading 02691
Bill date: Bill period:
31 Dec 2013 - estimated meter reading 02766 Gas is a natural product. One unit does
4 Apr 2014 2 Oct 2013 - 17 Feb 2014 not always produce exactly the same
Estimated units used over 39 days 75 amount of energy. In order to price
1 2 (Unit calorific value for this period 39.1)
energy from gas consistently, we
What do I owe? When do I pay? Gas units converted into kWh 833.02
convert your units used into kilowatt
hours of energy, using the following
formula:
833.02 kWh x 4.800p £39.98
Cost of gas used this period £39.98 a. metric units used See detail
Your payment is due by b. x calorific value See detail
Your
payment is £240.82 22nd April
Standing Charge
23 Nov 13 - 31 Dec 13
£9.66 c. x volume correction
d. ÷ metric conversion
e. = kWh
1.0226400
3.6
See detail
39 days at 24.770p/day
3
Electricity debit: £127.05 Could I pay less? 1 Jan 2014 - estimated meter reading at price change
13 Feb 2014 - we read your meter
02766
02859
Gas debit: £113.77

You're on our Standard tariff Actual units used over 44 days 93

Remember - it might be worth thinking about (Unit calorific value for this period 39.1)
switching your tariff or supplier*.
Gas units converted into kWh 1032.95
If you stay on your current If you stay on your current
tariff your gas Personal tariff your electricity 1032.95 kWh x 4.630p £47.83
Projection will be £358.33 Personal Projection will be Cost of gas used this period £47.83
£716.59
Your energy use was Standing Charge £10.89
2649.97 kWh Gas tariff

Save £17.06
Electricity tariff

Save £43.96
1 Jan 14 - 13 Feb 14
44 days at 24.770p/day
(kilowatt hours) Standard DD Standard DD
Total gas used £108.36
Gas total: 1865.97 kWh Save £58.02 Save £141.76
Electricity total: 784 kWh Discount Fix May 2015** Discount Fix May 2015** VAT at 5.00% £5.41
Our cheapest tariff overall Our cheapest tariff overall Total gas including VAT £113.77

All of the prices above include VAT and any discounts.

The Personal Projection quoted above is an estimate based on your

consumption. All tariffs are subject to availability.
I'd like more detail * You will not be charged an exit fee if you switch supplier before your tariff's end
See step 4 date.
**You may have to change payment method and/or meter type and may involve
moving to different T&Cs. Visit britishgas.co.uk/tariffs to find out more.

To pay your bill or to give us your meter reads

britishgas.co.uk/makeapayment
britishgas.co.uk/submitmeterread
Call our 24 hour automated line on
0800 107 0224

21 | YOUR BILLS explained YOUR BILLs explained | 22

E.ON The second page of the E.ON bill shows the below information:

• MPR (shown as “Gas meter point reference”)

Energising Our Partners

• Contract end date

The front page of the E.ON bill shows the below information: Notes
• Notice date
• Unit rate – Usage and p/kwh
• Customer name and billing address • E.ON have 2 pages per bill.
• Standing charge
• Account number • This bill has an all-inclusive
• Site address gas rate and no standing
charge.

FFS/D2/S3

FSD/D2/S3
Page 1 of 2 Page 2 of 2
Date of bill Tax invoice number About your plan
19 February 2014 ABC123ABC Want to talk? Plan name Fixed Price Business Gas Plan
Contacting us
VAT registration number End date 27 July 2014 Go to eonenergy.com to find FAQs.
000 0000 00
Call us on Notice date 27 June 2014 - this is the latest date you can tell us you want to cancel Write to Business Customer Service,
0345 055 0065 your contract when your plan ends. E.ON Energy Solutions Ltd, PO Box 2010,
NG1 9GQ
Monday to Friday 8.00am to 6.00pm Account balance and payments Minicom 0800 056 6560 textphone suitable
for deaf customers.
FXRB Business name Email us on
Moving premises? 0345 301 4881
Street business@eonenergy.com 22 January 2014 Account balance from your last bill £989.87
You can read your meter up to five days before
City Your account number 5 February 2014 Payment received - thank you £989.87 CR you move.
County 0123 4567 89
Account balance brought forward £0.00
Emergencies
Post Code
Charges, discounts and VAT Smell gas? 0800 111 999 open 24/7
Fixed Price Business Gas Plan

Meter readings E = estimate

Do you have a complaint?
Contact us: we care about putting it right.
Period Meter no. Previous Present Units (m³) Kilowatt-hours used Resolving your complaint
22 Jan 14 to 19 Feb 14 ABC123456789 058154 E 060326 E 2172 24096 Phone 0345 303 4060, email via
2172 units x1.022640 (conversion factor) x39.05357 (calorific value) / 3.6 (to get kilowatt hours) = 24096. See 'Gas calculation' on eonenergy.com/businesscontact, or write to
E.ON Energy Solutions Ltd, PO Box 2010,
the right for more information. NG1 9GQ.
Gas bill Call us on 0345 055 0065 with your reading We resolve most complaints immediately.
If we can’t, we’ll connect you with our
Resolution Team. We aim to resolve eight out of
Charges
For gas supplied to Street, City, County, Post Code ten complaints within two days.
Gas 24096 kWh at 3.356p each £808.66
Important information about Reviewing your complaint
Standing Charge 28 days at 329.360p per day £92.22 If you aren’t satisfied, we’ll review your case and
We have estimated your reading your plan
You can find all important dates and
Climate Change Levy 24096 kWh at 0.182p each
Monthly Variable Direct Debit Discount
£43.85
£36.04 CR
decide whether we should do anything differently.
Free of charge independent help
You can refer your complaint. to the Ombudsman
information, including renewal of Sub total of charges before VAT £908.69
Latest gas reading 060326 estimated on 19 February 2014. fixed plans, in the 'About your plan' VAT @ 20.0% on £908.69 £181.74
if we've not resolved your complaint within 8
weeks (or we've sent you a deadlock letter) and
section of your bill. Total charges including VAT £1,090.43 your business meets certain criteria, details of
which can be found at
Your bill is £1,090.43 Where our electricity comes from Your bill is £1,090.43
eonenergy.com/ombudsman. You can contact
Ombudsman Services: Energy on 0330 440 1624,
enquiries@os-energy.org or www.os-energy.org,
What this means Payment will be taken by Direct Debit on 5 March 2014. Electricity source PO Box 966, Warrington, WA4 9DF. Their decision
is legally binding on us, not on you.
Fuel type E.ON Energy E.ON UK UK
Solutions Limited Overall Average All Brokers who sell our products work . to a code
Fuel Mix (%) Average (%) (%) Changes to the Climate Change Levy (CCL) From 1 April 2014, the Government increased the Climate Change of practice which sets out the standards of service
you can expect from them. Details of the code
Coal 52.2 49.5 38.4 Levy (CCL) rate to 0.541p/kWh for electricity and 0.188p/kWh for gas. The CCL and the CCL Equivalent Charge are and its operation can be found at
Natural Gas 30.7 29.1 27.7 charged at the same rate. This means that for any energy used where the CCL or the CCL Equivalent Charge www.tpicodeofpractice.co.uk.
Nuclear 4.7 4.4 20.6 applies, it will be charged for at the new rate. To see our Billing Standards for SME and
Micro-Enterprise customers, go to
Renewable 8.4 13.2 11.3 If you pay a CCL Equivalent Charge you don't have to pay the CCL as well. If your circumstances change we may eonenergy.com/smebillingstandards.
need to switch you back so that the CCL is paid. We would need to do this if you: Your supply details
Other 4 3.8 2.0
• move to a domestic product or tariff
Totals 100.0 100.0 100.0 • switch to Smart Pay As You Go or Half Hourly metering Gas meter point reference : 12345678
Your gas transporter is: Transco Ltd, Distribution Commercial,
For more information on the environmental impact of your • apply for full or partial VAT Declaration, or a CCL Exemption form. NGT House, Warwick Technology Park, Gallow Hill, Warwick,
electricity supply go to eonenergy.com/businessfuelmix If the switch happens in the middle of a billing period you will see the change on your bill. Where you are charged CV34 6DA
E.ON Energy Solutions Limited is part of the E.ON SE Group the CCL Equivalent Charge, it's our intention to supply you with electricity certified as from a renewable source Gas calculation
+ Data year: 1 April 2012 to 31 March 2013
under CCL legislation. We measure the volume of gas you use, but like all suppliers
we charge for gas in kilowatt hours. You can find the
Managing your account online is quick and easy calculation we use to do this below your readings - all
suppliers use the same calculation. To find out more, go to
Nearly 30,000 of our business customers are already benefiting from access to their account 24/7 - where they can
eonenergy.com/gascalculation
get meter reading reminders, provide readings, manage their Direct Debit and much more. To find out more visit
Gas Safe Register TM has replaced the CORGI gas
eonenergy.com/smeregister registration scheme as Great Britain's gas safety
body, visit gassaferegister.co.uk
E.ON Energy Solutions Limited
Registered Office: Westwood Way, Westwood Business Park,
Coventry, CV4 8LG. Registered in England & Wales, No: 3407430.

Good business means using no more than you

need...
Energy can be one of the biggest overheads for a
business so we're going all out to help you reduce
energy waste and improve your bottom line.

See how your energy use stacks up at:

eonenergy.com/energysave

23 | YOUR BILLS explained YOUR BILLs explained | 24

Opus Energy The second page of the Opus Energy bill shows the below information:

• Site details
Energising Our Partners

• MPR (shown as “Supply number”)

The front page of the Opus Energy bill shows the below information: Notes
• Contract end date
• Notice date (shown as “Relevant date”)
• Customer name and billing address • Opus Energy have 2 pages
• Unit Rate – Usage and p/kwh
• Account number per bill.
• Standing Charge
• Site address
• Invoice period

25 | YOUR BILLS explained YOUR BILLs explained | 26

NPower SSE Energising Our Partners

The NPower bill shows the below information: Notes The SSE bill shows the below information:
2 of 4

• Customer name and billing address • Standing charge • NPower has 2 pages per bill. • Customer name and billing address Her e's your bill explained for the per iod 25 Mar ch 2014 to 27 J une 2014
• Site address • Contract end date • Account number Your payments
• MPR • Notice date • Site address Payment R eceived 29 Apr 2014 £135.75 cr edit
• Unit rate – Usage and p/kwh • MPR (shown as “Meter point reference”) Your total payments , thank you £135.75 cr edit Pay by Dir ect Debit and go
• Unit rate – Usage and p/kwh paper les s
S ave £46 a year off your s tanding
• Standing charge

S C2
char ge.
7 May 2013 • Contract end date
• Notice date Your char ges
The gas you've us ed - es timated

30 J une 2014 10:31:09

About your gas tar iff
Your monthly payment has R eading R eading Total
Mr J Bloggs increased from £50.00 to Notes las t time this time us ed
Us e this infor mation to compar e
your tar iff with other s available.
237a Street Name
Meter : 2935797
Place name 1 Tar iff name S tandar d
Gas Unr es tr icted kWh 3936 3966[E ] 30 units
Place name 2 • SSE bills have a minimum of one page
£109.00
.
Payment method Cas h / cheque
Place name 3 Conver ted to kilowatt hour s (kWh) 945.37 kWh
Tar iff ends on No end date
per bill
D

County E xit fee No exit fee

Your gas char ges this per iod
Postcode • This bill shows the standing charge as a (if you end your applies

3866748
Your tar iff is S tandar d contr act ear ly)
“Quarterly Charge” (this is the standing S tandar d ener gy 945.37 kWh at 4.43p £41.88 Your es timated 5,151.89kWh
charge over a quarter instead of a month) S tanding char ge 95.days at 26.1p £24.79 annual us age
Your energy statement starting on 1 December 2012 VAT 5.00% £3.33
(on char ges of £66.67)
For the period 1 October 2012 to1 November 2012 Conver ting to kWh
Why has the payment amount changed?
Total gas char ges this per iod £70.00 This is how we conver t gas units
Customer account number06584723074 Having looked at your energy usage, account into kilowatt hour s (kWh):
balance and current tariff we have calculated that
Online From landlines From mobiles your account will build up a debt if you do not 30.00 imper ial units us ed
npower.com 0800 073 3000 0330 100 3000 increase your payments.See section 4 and 5 for
x 1.022640 volume cor r ection
We’re open Monday-Friday 8am-8pm / Saturday 8am-6pm
full details.
x 2.83 to conver t to metr ic
Latest meter reading = 86.82 metr ic units
Energy supplied at
x 39.2 calor ific value
456 Street Name, Place Name, Country, Post Code
2
Electricity (Our reading)-
Gas (Our estimate) - About your tariff
10579
11160 Electricity Gas 1 of 4 ÷ 3.6 to conver t to kWh
= 945.37 kWh
Here’s information about your tariffs to help s s e.co.uk
Tariff details
1 Could you pay less? Your personal projection you to compare them with others available. Mon- Fri 8am- 8pm Sat 8am- 2pm
for the next 12 months Electricity Gas Tariff name Tariff name Your meter point r efer ence
£xxx.xx £xxx.xx 0800 AS975 0486
See our table opposite for our cheapest tariff options. Go Save Go Save - number 4239579999
AS
Remember – it might be worth thinking How you pay How you pay
Mis s Adams -
about switching your tariff or supplier. Go Save - Electricity 1 Sea View -
Go Save - Gas Monthly Direct Debit Monthly Direct Debit B rixham

S C1
-
Devon
-
TQ1 1AA
Switching tariffs could mean a significant change Our cheapest similar tariff Tariff ends Tariff ends -
-
to your terms and conditions and some tariffs have Save an Save an 31 January 2013 31 January 2013 -
estimated estimated (T Q 5 0 N Q 9 U T )
eligibility criteria. For example, you may need to change £xxx.xx £xxx.xx H6
your payment method or manage your account online. a year a year Early exit fee Early exit fee -
What is an exit fee? H3
Some tariffs haveGas
an exit fee which may be charged if None None
Some tariffs are available for a limited time only, Electricity -

30 J une 2014 10:31:09

-
therefore subject to change. you choose to leave npower before the agreed end date.
Plus 24 - Electricity Your estimated usage Your estimated usage DS

Go Save - Gas in the last 12 months in the last 12 months Her e's your gas bill Your gas account number :
xxxx kWh xxxx kWh
For the per iod: 25 Mar ch 2014 to 27 J une 2014 29314 19999
Our cheapest overall tariff
Save an Save an Dated: 30 J une 2014
estimated estimated
£xxx.xx £xxx.xx About your Tariff Comparison Rate (TCR) Your es timated r eading
a year a year Your pr evious bill
Electricity Gas TCR: xx.xxp per kWh TCR: xx.xxp per kWh You owed us £135.75 3 9 6 6

3866748
Need further information? Your payments , thank you £135.75 cr edit
Direct Green- Electricity You can give us a r eading any time
These are the TCRs for your tariffs. The TCR is not an actual
Go Save - Gas Call us price. You can use your TCR only as a guide to compare the at s s e.co.uk or by calling our
B alance after your payments £0.00 Meter line on 0800 220 995
From a landline From a mobile price of electricity and gas tariffs.
For more information on your current Your personal projection is based0800
on your
073estimated
3000 0330energy
100 3000
tariff see overleaf. usage for the next 12 months and your tariff prices, including It is based on the energy used by a typical customer This bill - estimated
any announced price change. If yourVisit tariff has an end date, (electricity 3,200 kWh/year; gas 13,500 kWh/year) Gas char ges £70.00 Ways to pay
To find out more about your options visit npower.com/tcr
then our standard prices will be used thereafter for that tariff.
VAT is also included; Warm Home Discount is not included.
and not your personal consumption. S ee the back page for ways to pay.
npower.com/cheapesttariff or call us on the number Your actual energy cost will depend on your usage. Total char ges this bill £70.00 Don't for get your payment s lip is
Please note your tariff price is notfor details
fixed andofmay
yourbetariff and the calculation of the TCR
increased
above and have your meter readings available. in the future. needed for mos t types of payment.
We’ve explained your bill in detail over the page…
1
Please pay now £70.00
3 How your energy adds up
Electricity Gas

Meter readings Meter readings

24 August 2012 - Our estimate 96292 24 August 2012 - Our estimate 8887 S
Could you pay less?
19 November 2012 - Our estimate 97165 19 November 2012 - Our estimate 8960 S Your P ers onal P rojection Our cheapes t s imilar tariff Our cheapes t overall tariff
kWh used over 88 days 873 Units used over 88 days 73
(Calorific value 39.9) B as ed on our bes t es timate of Good news - you'r e alr eady on our B y s witching to 1 Year F ixed P r ice
your annual us age and your cheapes t E ver gr een tar iff. We'll let (s ubject to eligibility cr iter ia and
Total kWh used 873 Total Units (100s of cubic feet) 73 cur r ent pr ices , including VAT and you know at leas t once a year if this limited availability), paying by Dir ect
Converted to kWh 2289 any dis counts , we es timate your changes . However paying by Dir ect Debit and choos ing paper les s billing,
This cost 6 Per s onal Pr ojection of cos ts for Debit, you could s ave £40.00 a year . you could s ave £59.55 a year .
873 kWh at 14.4p per kWh £125.71 This cost the next 12 months will be
3
Standing charge of 34.7p a day for 88 days £30.54 2289 kWh at 4.92p per kWh £112.62 £339.67.
Standing charge of 21.3p a day for 88 days £18.74
S
Discounts in this period Pleas e note that s witching tar iffs may involve changing to differ ent ter ms and S ee page 2 for mor e infor mation
Dual Fuel £5 Discounts in this period conditions , s o always check fir s t. Pr ices may incr eas e in futur e. about your tar iff and the las t page for
Dual Fuel £5 R emember - it might be wor th thinking about s witching your tar iff or s upplier . how we can help you pay les s .
VAT at 5% £7.81
VAT at 5% £6.57
Total cost of electricity used £164.06
Total cost of gas used £137.93

Electricity and gas total £302.00

27 | YOUR BILLS explained 2 YOUR BILLs explained | 28

Corona Energy Total Gas and Power Energising Our Partners

The Corona Energy bill shows the below information: Notes The Total Gas and Power bill shows the below information: Notes

• Customer name and billing address • Corona have one page per • Customer name and billing address • Standing charge • Total Gas and Power bills
• Account number bill. • Account number • MPR have 1 page per bill.
• Site address • Site address (shown as “Supplier Address”) • Contract end date
• MPR (shown as “Meter Point Reference”) • Invoice period (shown as “Period of use”) • Notice date
• Unit Rate – Usage and p/kwh • Unit rate – Usage and p/kwh
• Standing Charge (shown as “Daily Charge”)
• Contract end date
• Notice date

XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
XXXXX XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
XXXXXXXXXXX
XXXXX

29 | YOUR BILLS explained YOUR BILLs explained | 30

Energy Dictionary
Active Power Half Hourly Data (HHD)

Also known as ‘Real Power’ or simply ‘Power’. Active power is the rate of producing, transfer or using electrical energy. HHD is the product of the half-hour data meter. The data is usually made available to end users by way of a spreadsheet. A
Measured in watts and often-expressed in kW or MW. full years’ half-hour data will be a spreadsheet with approximately 18,520 cells of data.

Agreed Capacity Low Voltage (LV)

An agreed amount of electrical load for a property, as stated in the property’s Connection Agreement with the local Low Voltage, normally at 240 or 415 Volts.
Distribution Network Operator (DNO).
Non Half Hourly (NHH) Meters
Automatic Meter Read (AMR)
Unlike HH meter a meter reader must visit the site to obtain readings. There are different tariffs (SSC)
AMR is the term given to a system that provides automatic meter readings remotely. It uses telephone technology and holds available.
the ability to transfer data into a billing system.
Site
Availability (KVA)
A geographic location at which gas is consumed by the customer. There may be several gas
Availability (kVA) or Agreed Capacity refers to the limit of capacity for a site. E.g. if a site has an Availability of 150 kVA then meters at a site, which measure the volume of gas consumed.
maximum demand should not exceed that figure at any time. It is set and charged by the local Distribution Network Operator
(DNO), according to the kVA of a premise. This fee covers investment and maintenance of the electricity network and can Smart Metering
also be called the Capacity Charge. Customers pay a fee (per unit) according to the agreed capacity for that site. In theory,
maximum demand should not exceed the agreed capacity at any time. The ability to remotely read non-half hourly (NHH) meters. Data is more reliable and more accurate
bills are produced.
Calorific Value (CV)
Standing Charge
Amount of heat given by the specified quantity of gas. This is used to calculate the energy consumed based on the volume
of gas used. It is measured in joules per kilogram. Is a daily or monthly charge to contribute towards installation, maintenance and administration
costs for the local Distribution Network Operator (DNO).
Capacity Charge
Supplier
A set charge by the local Distribution Network Operator (DNO) for investment and maintenance of the electricity network,
based on the Agreed Capacity of a property. This can also be called the Availability Charge. A person authorised by a supply licence to supply electricity or gas to the National Grid Network, via
the Shipper.
Climate Change Levy (CCL)
Supply Number
CCL is a government-imposed tax to encourage reduction in gas emissions and greater efficiency of energy used for
business or non domestic purposes. CCL is chargeable only on units/kWh used and not on any other component of S-Number (also known as MPAN - Meter Point Administration Number). A unique number identifying the
the bill, e.g. standing charge. The rate of CCL is now index-linked and therefore likely to increase on 1 April each year. distribution company and the location of the metering point.

Distribution Network Operators (DNO) Unit Price

Companies that are responsible for operating the networks that connect electricity consumers to the national The price per unit of energy which includes 3 components only – energy wholesale price (energy at NBP),
transmission system and provide interconnection with embedded generation. There are 14 regional distributors who infrastructure costs and a cost to serve element
maintain the electrical network.
Voltage
Fixed Charge
A unit used to measure the electromotive force of an electric current.
A daily, monthly or quarterly charge levied by the supplier and is in addition to the standing charge.

Half Hourly (HH) Meters

A communication device connected to the meter allowing the data collector to remotely connects to the meter,
obtaining half-hourly consumption.

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