This document provides a summary of Pushpalatha's career objective, professional experience, education, technical skills, and work projects. She has over 3 years of experience designing, coding, testing, and documenting MS Dynamics CRM applications. Her most recent role is as a Dynamics CRM Developer at Atos Global IT Solutions where she has worked on projects including Nokia Care Tool and DU Telecom Sales Force Automation. She holds a BSc in Computer Science and has proficiency in technologies including C#, JavaScript, MS Dynamics CRM, and workflows.
This document provides a summary of Pushpalatha's career objective, professional experience, education, technical skills, and work projects. She has over 3 years of experience designing, coding, testing, and documenting MS Dynamics CRM applications. Her most recent role is as a Dynamics CRM Developer at Atos Global IT Solutions where she has worked on projects including Nokia Care Tool and DU Telecom Sales Force Automation. She holds a BSc in Computer Science and has proficiency in technologies including C#, JavaScript, MS Dynamics CRM, and workflows.
This document provides a summary of Pushpalatha's career objective, professional experience, education, technical skills, and work projects. She has over 3 years of experience designing, coding, testing, and documenting MS Dynamics CRM applications. Her most recent role is as a Dynamics CRM Developer at Atos Global IT Solutions where she has worked on projects including Nokia Care Tool and DU Telecom Sales Force Automation. She holds a BSc in Computer Science and has proficiency in technologies including C#, JavaScript, MS Dynamics CRM, and workflows.
This document provides a summary of Pushpalatha's career objective, professional experience, education, technical skills, and work projects. She has over 3 years of experience designing, coding, testing, and documenting MS Dynamics CRM applications. Her most recent role is as a Dynamics CRM Developer at Atos Global IT Solutions where she has worked on projects including Nokia Care Tool and DU Telecom Sales Force Automation. She holds a BSc in Computer Science and has proficiency in technologies including C#, JavaScript, MS Dynamics CRM, and workflows.
Aspiring for challenging assignments in the field of Design and Coding; wish to achieve high career growth through a continuous learning process and prove to be an asset for the organization
Professional Summary:
Currently working as MS Dynamics CRM Associate consultant at Pragmasys
Consulting. Around 3 years of experience with design, code, test, debug, document MS Dynamics CRM applications (2016&365). Experience with Web API development and plugins Experience with developing and troubleshooting APIs. Good command on Entity Customization, Business Units, Security aspects, Plugins, Workflows, Custom workflows, JavaScript web resources, External services like REST and ODATA Experience with upgrading Dynamics 365 Solutions Proficient on MSCRM 2016&Dynamics 365 On premise/Online versions Extensive knowledge and experience with MS Dynamics CRM SDK Have Knowledge on SSRS Reports Working experience with CRM service-scheduling.
Education: Bsc Computer Science from Sri Venkateswara university
Work Experience:
Currently working as Dynamics CRM Developer with Atos Global IT Solutions,
Bangalore since July 2016 to till date.
Technical Skills:
MS Dynamics CRM Workflow, Plugins, Views, entity model, Security, Web services Platform Programming Languages C#,JavaScript Project Profile:
Project1:
Project Name: NCT (Nokia Care Tool)
Client Nokia Role Developer CRM Dynamics 365 CRM(online) Organization ATOS Location Bangalore Duration April 2018 to Till Date Team Size 6 members
Project Description: Project is basically implemented with Dynamics 365(online) which provides customer service to the Nokia users through customer portal. The aim to implement the project was to replace existing resolve tool with efficient and user-friendly care tool which simplifies the case handling process. The product provides end users incident management from creating incident, providing workaround, providing solution within the SLA defined which is based on criticality of incident.
Roles & Responsibilities:
Role in project is Developer/technical Consultant. Working on web Resources, plugins, workflows as per requirement or demand. Involved in developing and troubleshooting APIs Involved in creating data migration and integration mappings. Experience with CRM service-scheduling Installing Microsoft Dynamics 365 related components such as the Power Pack and Scribe Building the CRM forms, screens, and views, as well as workflows and reports around the customer needs Creating client application extensions Customizing business logic with plug-ins Automating business processes with workflows Utilizing asynchronous service. Data Management (duplicate detection and bulk deletion). Solution Management (packaging and distribution). Project 2:
Project Name: SFA (Sales Force Automation) Phase-2
Client DU Telecom Role Junior Consultant CRM MS Dynamics CRM 2016 Organization ATOS Location Bangalore Duration April 2017 to March 2018 Team Size Project : 10
Project Description: Enhancing the Du SFA application for other Business units. Enabling the system to handle Modification/Renewal requests. Implementation of Orders in MS CRM and integrating with Siebel CRM and BSCS. Migration of active contracts and assets
Roles &Responsibilities:
Customized the system as per the enhancement to be done in project.
Implemented plugins and workflows. Customized security for users based on Business units and user groups. Having work experiance with Scribe ingegration tool.
Project 3:
Project Name: SFA (Sales Force Automation) Phase-1
Client DU Telecom Role Junior Consultant CRM MS Dynamics CRM 2016 Organization ATOS Location Bangalore Duration July 2016 to April 2017 Team Size Project : 10
Project Description Sales Force Automation for project for telecom industry. Replacing traditional excel file with MS CRM Application for sales automation. Integrated with existing CRM (Siebel) and BSCS a billing system via Tibco layer. Configuring IFD to enable MS CRM over Tablet apps.
Roles & Responsibilities:
Assisted in development, installation and support services of Microsoft Dynamics CRM 2016(On-Premise). Involved in entity customization. Written client side validations by using java script and business rules. Configured BPS’s and Work flows. Involved in Ribbon Customization.
