System Recommendations in SAP Solution Manager 7.

2
PRESENTATION – MEET THE EXPERT
Meet the Expert session powered by SAP Enterprise Support Academy
February, 2016
Agenda
 System Recommendations Introduction
 Setup System Recommendations in SAP Solution Manager 7.2
 Start working with System Recommendations in SAP Solution Manager 7.2
 Additional Customizing Possibilities
 Support Offer
 Additional Information

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Where can you find this Slide Deck?
http://support.sap.com/sysrec  More Information  Usage, configuration and customizing of System
Recommendations in SAP Solution Manager 7.2

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SAP notes

Security notes
Advice from SAP experts regarding important actions and patches to ensure the security of your
systems: https://support.sap.com/securitynotes

Performance relevant notes

SAP notes containing information and corrections for performance improvement of SAP systems

Java patches
A patch is a code correction for a specific version of an SAP product.

SAP System
Legal Change notes
Respond to requirements caused by changes in legal regulation

You have to apply various

types of notes and patches to HotNews
SAP customer notes with priority 1 (very high priority) to resolve or avoid problems that can
keep your SAP systems up-to- cause the SAP system to shut down or lose data.
date and secure.
General SAP notes
https://support.sap.com/notes

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Where to get information and recommendations about new released
SAP notes

Security notes
 Your can set up filters and notifications
function in SAP Support Portal to be Performance
informed about the new notes: relevant notes
https://support.sap.com/kb-
incidents/notifications.html
? ?
Java patches

OR
New released Legal Change notes
 (Recommended) You can use SAP notes
System Recommendations
function in SAP Solution Manager
to check all relevant notes and HotNews
patches for the selected systems
and easily keep all of your
systems up-to-date. System
General SAP notes
Recommendations
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System Recommendations
Advantages & Features
 Increase system security by  The recommendations  Integration into Change
applying up-to-date security- comprise the following notes Request Management
relevant notes exactly tailored categories: (ChaRM) to directly create
for the respective system
 Security notes Requests for Change for the
 Provides a detailed selected notes
 Performance relevant
recommendation based on notes  Integration with Usage
the system release and
 HotNews Procedure Logging (UPL) to
already implemented SAP distinguish between used and
notes  Legal change notes
unused code
 Correction notes / Patch
 Easy-to-use filter settings
notes (deactivated by default)  Integration into Change
allow exact selection of Impact Analysis to calculate
system or solution the impact and testing scope

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 How System Recommendations supports your security
Process flow
SAP Patch Day System Recommendations Implementation Tools

Select system(s) to check & update and the time frame

SAP releases security
patches on the
second Tuesday
every month The checked relevant
SAP notes and patches
https://support.sap.com/ are applied to the SAP
securitynotes system using the
corresponding tools,
e.g. SNOTE, SUM.
System Recommendations identifies the relevant
patches and SAP notes
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System Recommendations
Setup in SAP Solution Manager 7.2
System Recommendations: Setup in SAP Solution Manager 7.2
Entry point

Generally the System Recommendations scenario is ready to be used when the following guided procedures
have been successfully finished:

 Mandatory configuration
(transaction SOLMAN_SETUP)
 System Preparation
 Infrastructure Preparation
 Basic Configuration
 Managed Systems
Configuration

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System Recommendations: Setup in SAP Solution Manager 7.2
RFC connection SAP-OSS

Check setup of RFC destination SAP-OSS

 Transaction SOLMAN_SETUP
 System Preparation
 Step 3.1 Setup Connectivity
 RFC destination SAP-OSS should be successfully created
and rated green.

 You can additionally check this RFC in transaction SM59

 ABAP Connections
 Choose RFC destination SAP-OSS
 Utilities
 Test
 Authorization test

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System Recommendations: Setup in SAP Solution Manager 7.2
System Recommendations job

Check System Recommendations Job scheduling

 Transaction SOLMAN_SETUP
 Basic Configuration
 Step 2 “Schedule Jobs”
 Select the System Recommendations job and schedule it
by clicking on “Schedule Jobs as Planned”

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System Recommendations: Setup in SAP Solution Manager 7.2
Enable System Recommendations for Managed Systems

Enable System Recommendations for

managed systems
 Transaction SOLMAN_SETUP
 Managed Systems Configuration
 Select technical system (with green
RFC status)
 Start full of minimal configuration
 Navigate to step 5 “Enter Landscape
Parameters”
 Set the mark to “Enable System
Recommendations”

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System Recommendations: Setup in SAP Solution Manager 7.2
Enable System Recommendations for Managed Systems

Apply Settings for System

Recommendations
 Transaction SOLMAN_SETUP
 Managed Systems Configuration
 Select technical system (with green
RFC status)
 Start full of minimal configuration
 Navigate to step 8 “Finalize
Configuration”
 Ensure that this step has been
executed and rated green

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Start working with System Recommendations
in SAP Solution Manager 7.2
Fiori Launchpad

 Call transaction SM_WORKCENTER to

start Fiori Launchpad

 Navigate to Change Management

area and start System
Recommendations application

Tip: You can store your own

individual views and selections as
Fiori tiles, e.g. security notes in the
status “new” for systems you are
responsible for.

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System Overview

Mark one or several systems

and select one of available
actions:
 Show Support Packages
Patches to prepare an update
of the selected system(s)
 Show SAP Notes to work
with the list of recommended
SAP notes for the selected
system(s)
 Refresh SAP Notes to run the
corresponding background
job, collecting the
information.

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SAP Note Overview

 You can filter this list of

available SAP notes by
 Technical system
 Release date
 Note type
 Note status
 Use Advanced Search
for further filter options.
 Click on the note number
or short text for more
details

 At Actions you can

navigate to the Object
List or Prerequisite Notes
for the selected SAP
notes
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Advanced Search

In the Advanced Search you can reduce the list of SAP notes.
 Only SAP notes in status New and New version available are shown by default. Keep this in
mind working with the note list. Other note types can be selected manually if needed.
 SAP notes marked Kernel in the corresponding field contain kernel corrections.
 Release-dependent SAP notes should be implemented.
 For Release Independent SAP notes the relevance can’t be determined automatically.
System administrator should check the resulting list.
 After setting additional filters click on Search button.

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Intergration with Service Marketplace

Clicking on the Note number or on

the short text navigates you to this
note on the SAP Support Portal
http://support.sap.com/notes

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Note Details: Overview

Log area of SAP Note Details:

 Status records and comments are stored
with timestamp and user and never get
modified or deleted
 Using Actions  Change Status you can
change the current status or add a comment
to this SAP note

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Note Details: Status and Comments

 The Change Status Option

allows to adjust the status
individually (for one SAP
note). Alternatively you can
use cross-system mass
status management

 You can customize your own

status values, e.g. for “fast
track transport”, “normal
transports”, or specific
projects (see slides about
“Additional Customizing
Possibilities” below).

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Note Details: Integration with Usage Procedure Logging (UPL)

The information about the usage count comes from UPL

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Note Details: Prerequisite Notes

 A list of prerequisite SAP notes for the

selected one is available
 Using “Action” menu it is possible to change
the notes status
 Using “Integrated Desktop Actions” it is
possible to download the SAP notes into the
managed systems from SAP Solution
Manager directly
(Over trusted RFC and corresponding
authorizations).
Or start integrated Change Impact Analysis
or Change Request Management

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Confirm download of SAP Notes into managed system

 Check the system ID and click on Confirm Download

 Transaction SNOTE will be automatically called in the new window and you can start with the
note implementation

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Show Support Package Patches

Select at least one system for which you want to install a support package patch and choose
Actions  Show Support Package Patches

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Support Package Patch Overview

 Select the support package

patches you want to download
and choose Put in Download
Basket.
 Open your web browser and
navigate to
https://support.sap.com/download
-basket  my Download Basket
 Download and install the support
package patches

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Integration with Change Impact Analysis and Change and Request
Management (ChaRM)
 The Change Impact Analysis has been
automatically opened in the new window
 The Object Type and Object Name of the
selected SAP note are taken over.

 A new Request for Change (RfC) has been created automatically

 You can be navigated to the RfC by clicking on its number

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Request for Change created from System Recommendations

 The RfC Description “Created from

System Recommendation” and the
user data are taken over into General
Data AB
 The note number is added into SAP
Notes Assignment Block (AB)

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Additional Customizing Possibilities
Adding additional SAP Note Types

Field Type Retrieved by default in

Value System
Recommendations
H HotNews
S Security Notes
L Legal Change Notes
P Performance Notes
C Correction Notes

Correction notes (Type C – containing vital corrections to the SAP Solution Manager core functions)
must be specified manually to be retrieved:
 Call transaction SM30_DNOC_USERFC_SR
 In the field SYSREC_NOTE_TYPE add or remove the relevant value

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Status and comments customizing (1)

Status ID Default Statuses

IMP To Be Implemented To add your own status proceed as follows:
 Call transaction SM30
INP New Version available
 Maintain table AGSSR_STATUS
NEW New
 Select existing status and copy it with Copy as…
NOR Irrelevant  Edit the information in the table
PSP Postponed  Save your changes

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Status and comments customizing (2)
Example (Table AGSSR_SYSNOTEC)

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Hide not relevant Application Components

To hide Application Components

not relevant for your system:
 Call transaction SM30
 Maintain table AGSSR_OSDB
 Set components not matching
your used OS and DB to
Inactive (for additional
information refer to the next
slide).
 Save your changes

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Overview about Application Components for DB/OS:

Databases Operating Systems

ADA BC-DB-SDB LVC BC-DB-LVC AIX BC-OP-AIX SINIX BC-OP-FSC-REL
ADA BW-SYS-DB-SDB AIX BC-OP-BUL
MSS BC-DB-MSS SOLARIS BC-OP-FSC-SOL
DB2 BC-DB-DB2 MSS BW-SYS-DB-MSS HP-UX BC-OP-HPX SOLARIS BC-OP-SUN
DB2 BW-SYS-DB-DB2
ORA BC-DB-ORA LINUX BC-OP-LNX SUNOS BC-OP-SUN
DB4 BC-DB-DB4 ORA BW-SYS-DB-ORA LINUX BC-OP-PLNX
DB4 BW-SYS-DB-DB4 LINUX BC-OP-ZLNX TRU64-UNIX BC-OP-CPQ
SAP BC-DB-SDB TRU64-UNIX BC-OP-TRU64
DB6 BC-DB-DB6 SAP BW-SYS-DB-SDB LINUX OS/3 BC-OP-LNX
DB6 BW-SYS-DB-DB6 LINUX OS/3 BC-OP-PLNX UNIX BC-OP-CPQ
SYB BC-DB-SYB LINUX OS/3 BC-OP-ZLNX UNIX BC-OP-TRU64
HDB BC-DB-HDB SYB BW-SYS-DB-SYB
HDB BW-SYS-DB-HDB OS/400 BC-OP-AS4 WIN-NT BC-OP-NT
HDB HAN-DB TD BC-DB-TD
TD BW-SYS-DB-TD Z/OS BC-OP-S390
INF BC-DB-INF
INF BW-SYS-DB-INF

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General Customizing and Personalization
Transaction SM30_DNOC_USERCFG_SR
SYSREC_STATUS_FILTER (*) Defines which SAP Notes are counted on the overview page: By default it only shows SAP Notes
that are in the 'new' or 'new version available' status.
SYSREC_UPL_ACTIVE (*) Activate/deactivate the integration with UPL while showing the object list of ABAP notes.
SYSREC_UPL_MONTH (*) Count of month for which UPL data get loaded. The default is 2 which represents the current and the
previous month.
SYSREC_NOTE_TYPES Defines for which types of SAP Notes the application calculates results. Enter the list of characters
representing the note types HotNews, Security, Performance, Legal Change, Correction.
SYSREC_LAST_MONTHYEAR Defines the earliest calculated SAP Notes. By default the application calculates all SAP Notes which
were released between January 2009 and the current month.
SYSREC_BPCA_USER Defines if the current user should be added as selection for BPCA.
SYSREC_BPCA_DATE Defines the earliest filter for BPCA results. You can change the start date for this period.
SYSREC_CHARM_LOG_TYPE Defines the text id according to table TTXID for the text object CRM_ORDERH.
SYSREC_CHARM_USER Defines if the current user should be added as selection for CharM.
SYSREC_CHARM_DATE Defines the earliest filter for CharM results. You can change the start date for this period.
SYSREC_OBJECT_EXP Lifetime of the cache which contains the object list of SAP notes. The default is 14 days.
SYSREC_REQ_EXP Lifetime of the cache which contains the required notes of SAP notes. The default is 14 days.
SYSREC_SIDE_EFFECT Lifetime of the cache which contains the side-effect notes of SAP notes. The default is 14 days.
(*) User specific personalization
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Support Offer
Experience SAP Solution Manager 7.2 in CAL
Test Drive for a nominal fee in your own private cloud with personalization
SAP Cloud Appliance Library (CAL) is available for SAP Solution Manager!
Using SAP CAL, it's possible to create a system in less then 1 hour from a standard solution! Then you can log on
and perform the data upload and the activation process. The system can be restored over and over from backup
via the cloud infrastructure, so that the defined as a one-time activation process can be easily repeated.

Official announcement in the SAP CAL SCN community

http://scn.sap.com/community/cloud-appliance-
library/blog/2016/01/18/sap-solution-manager-72-coming-soon-
to-sap-cal#

Direct link to PDF presentation and training materials:

https://mdocs.sap.com/mcm/public/v1/open?shr=8TrKpRTPmeQ
QoLTQ6DPGis95h09G4RmwOjGqXt9yUF4

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Guided Discovery Tutorials

You will find Guided Discovery Tutorials under http://support.sap.com/esacademy  Delivery Formats
 Focused on a very restricted topic
 Duration between some minutes and hours
 Rollout of theory, practice and hands on
 Get the first touch and feel without real system access
 Repeat viewing whenever wanted and needed
 No standby demo system needed

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Where to get support
Accelerated Innovation Enablement: Expert on Demand Request

If you are interested in further information about specific SAP Solution Manager functionality or if you
still have follow-up questions after attending an EGI session or after a service, or if you require
support in topics which are not covered by any service, you might be interested in taking advantages
of the AIE EoD service for SAP Solution Manager:

 1:1 session with a remote presentation

 Flexible session scheduling
 Direct interaction with an SAP expert
 Now available also for many SAP Solution Manager topics

To make use of this service simply navigate to the link below and order it. For each AIE EoD session SAP
charges 0,25 days of your AIE contingent. We recommend to submit your questions to our experts in advance.

AIE Expert on Demand Request

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Additional information
System Recommendations Online Documentation

 In the Help Portal SAP Solution Manager Fiori Apps

 In SAP Support Portal https://support.sap.com/sysrec

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SAP Solution Manager 7.2
Additional Information

 Changes and New Features in SAP Solution Manager 7.2 SPS 1

 Early Knowledge Transfer for SAP Solution Manager 7.2
http://support.sap.com/ekt-solutionmanager
 SAP Support Portal https://support.sap.com/solutionmanager
 Wikis zu different functions and scenarios of SAP Solution Manager 7.1 and 7.2
http://wiki.scn.sap.com/wiki/display/SM/SAP+Solution+Manager+WIKI+-+General+Topics
 SAP Solution Manager Roadmap https://service.sap.com/roadmaps  Product and solution roadmaps
 Database and Technology  Platform  SAP Solution Manager.

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Additional information
Security Services

Additional information about general Security topics, Security notes and Security services:

 Security Notes:
https://support.sap.com/securitynotes
 SAP Security Services: SAP Secure Operations Map
https://support.sap.com/sos
Security Emergency
Security Compliance Audit Cloud Security
Governance Concept

Users and Authentication and Security Review

Secure Operation Support Security
Authorizations Single Sign-On and Monitoring

Secure Setup Secure Configuration Communication Security Data Security

Security Maintenance
Secure Code Custom Code Security
of SAP Code

Operating System and

Infrastructure Security Network Security Frontend Security
Database Security

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Thank you
Contact information:

SAP Enterprise Support Academy

SAP_ES_Academy@sap.com

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