Updated: August 06, 2018

PREPLY REFUND AND PAYMENT POLICY

Your purchase of and payment for lessons shall be regulated by this Refund Policy.

PLEASE READ IT CAREFULLY BEFORE MAKING A PAYMENT AS IT DETERMINES YOUR RIGHTS

WITH REGARD TO YOUR PURCHASES, INCLUDING ESSENTIAL RESTRICTIONS AND EXCLUSIONS.

Preply strives to ensure clear understanding of financial relations between students and tutors
with respect to the services we provide. This policy applies to all services and features made
available through the Website and any related Preply mobile device application (collectively,
the “Services”).

Tutor-Student transactions
Preply facilitates contracts between users (students (their parents) and tutors) by supplying a
platform to request, deliver and pay for such Services. Preply is only a platform and in no case
will be a party to any contracts made by tutors and students, or any other service or materials
provided by a tutor. Preply will in no way be responsible for monitoring any transactions
between students/parents, and tutors.

Cancellation of a lesson
Lessons can be cancelled any time up to 4 hours before the lesson is due to start and
rescheduled thereafter.

Otherwise, you are liable to be charged the full amount for the scheduled lesson, unless the
tutor agrees not to charge you after a formal discussion.

We reserve the right for every tutor to charge the cost of the lesson that is cancelled less than
4 hours before its due time, without possibility of this amount being refunded to the student or
transferred to other tutors.

You can cancel/reschedule lessons through your Preply account easily by clicking the
corresponding button in ‘My lessons’ for the scheduled lesson anytime up to 4 hours before
your lesson. You will be asked to provide a reason for cancellation which, in most cases, will be
forwarded to your tutor.
Change of a tutor
In case you decided to use your right to change a tutor after the first lesson, you can only do
this not more than 2 (two) times. In case you decide to change tutors more than 2 (two) times,
the next first lesson with any other new tutor should be paid.

If the tutor doesn't suit you or the lesson didn't take place, we will guarantee you a free lesson
with another tutor that you'll choose on the site, or we will refund the payment immediately
after submitting.

In case the tutor doesn't suit your needs, or your scheduled lesson didn't take place but was
accidentally confirmed, you can ask us to refund or transfer these funds to another tutor within
3 days of the scheduled lesson's start time.

Refunds
To make a refund the cancellation of lesson(s) is required to be made in 24 hours before the
lesson is due to start.

If there are extenuating circumstances meaning a lesson is missed or needs to be cancelled at

short notice, these refunds can be made at the tutor's discretion, but there is no obligation on
the tutor to do so.

Please contact your tutor in the first instance if you would like to be refunded. If you do not
receive a response, please email support@preply.com with the following information within 72
hours of the original lesson time:
· Date and time of lesson
· Reason for requested refund
· Name of your tutor

The refund option will be available for your payment only during the period of 90 (ninety) days
from the date when your payment was made. The refund may be issued only for the
unconfirmed lessons and/or remained hours. Preply is not responsible for any kind of fee
charged by payment systems and will not cover it when initiating a refund. To the fullest extent
permitted by law, any refunds at any time are at our sole discretion only.

In case you forgot to claim your refund during the stated period, you can still use these funds
and buy the appropriate amount of hours with any other tutor.
In case you chose a refund option, its speed and availability of refunded funds on your bank
account will depend solely from the terms and policies of your bank regarding the speed of
transactions.

Your refund may be issued only once. If you buy another lesson(s) at a later time, it will not be
subject to the same refund request.

No refund will be issued in case the user has lost and/or forgot his/her login credentials
(username and passwords), which has resulted in loss of data, temporary loss of access to the
user's account or any other inconveniences for the user.

No refund will be issued in case the user has lost connection due to the absence of Internet
access, factory reset or updates.

Refund Procedure
You are required to send your refund request at support@preply.com.

The refund decision shall be made up to 30 calendar days.

To the fullest extent permitted by law, any refunds at any time are at our sole discretion only.

Chargeback Related
In the event of a chargeback by a credit card company (or similar action by another payment
provider allowed by us) in connection with your purchase of any lesson(s), you agree that we
may suspend access to any and all accounts you have with us.

Fees, incurred as the result of chargebacks or other payment disputes brought by you, your
bank, or a payment provider, and disputes that require accounting or legal services shall be
covered by you.

Expired balance
In the course of 180 (one hundred eighty) days following the payment your remaining balance
will be considered expired and will be irreversibly lost and nonrefundable.
Deletion of an account
You may request to delete your Account at any time, however, there are no refunds for
cancellation.

In case Preply shall suspend or terminate your Account because of breach of any of our policies,
you understand and agree that you shall receive no refund or exchange for any unused lessons
or any portion of the Service, any content or data associated with your account, or for anything
else.

Payment Services
We use third party payment services to bill you through an online account payments in lieu of
directly processing your credit/debit card information. Your paid balance for one or more
lessons is safe in your account as we use an integrated iframe for checkouts from our partners-
payment providers (Braintree, Stripe, PayPal) and tutors get payment for each confirmed
lesson. Correspondingly all transactions are secured as our partners-payment providers use SSL
encryption protection. All payment information is stored encrypted and securely by Braintree, a
PayPal service. We do not store your payment information on our servers.

Data provided by you

You agree and understand that billing information, which you provide to make payment for
lesson(s) through Preply, namely your credit card information and/or PayPal account
information, is processed by our partners-payment providers (Braintree, Stripe, PayPal) only.
Preply do not collect, store or otherwise process your billing information.

You agree that Preply will not be responsible for any failures of the third party to adequately
protect such information. The processing of payments will be subject to the terms, conditions
and privacy policies of our partners-payment providers in addition to this policy.

You acknowledge that we may change our partners-payment providers and require them to
transfer your information to other service providers that encrypt your information using secure
socket layer technology (SSL) or other comparable security technology.

Payments and Taxes

Available payment methods through our Services are:
 · Visa/Mastercard
· Paypal
· Apple Pay
All payments shall be made through the Services. Upon receiving payment from a student (or a
parent on a student’s behalf), Preply will hold such payment and disburse it to the applicable
tutor on a pro-rata basis on a per lesson basis. All Users agree that they will not sell or buy tutor
services or materials from another User other than through our Services.

Tutors, students and parents will be liable for all transaction fees on the services related to the
delivery and consumption of services through our Website.

Registering to become a user of Preply is free. Parties are responsible for paying all fees and
applicable taxes associated with delivery and consumption of services through our Website, as
well as for using the tools with a valid payment method. We charge tutors a commission for our
Services. Tutor’s failure to pay required fees shall be a material breach of this Policy and Terms
of Service.

Refill lesson hours

The Services allow you to purchase package of lessons hours on an automatic basis (“Refill”).
When you have one or fewer hours left with the tutor, the same previously purchased package
of lesson hours will be added to your account by charging your saved card.
Refill settings may be changed. You may choose how many hours of lessons to refill for each
tutor by changing these settings in the “Payment methods”.
Refill automatically renews until cancelled at any time in the account settings “Payment
methods”.

Other
Preply is not a bank or any type of a financial institution, we do not provide any financial
services or advice. Any payments made via our platform are made solely for the purpose of
consumption and delivery of educational services between students and Tutors. Such payments
may not be made and used for any fraudulent, criminal or illegal activity as defined by the law.

The exchange rates provided on our Website do not always reflect the real market situation for
a specified date. Such exchange rates are provided for the comparative and informational
purposes only in order to help you get the best possible Services on our Website. In order to get
the real exchange rates on a specific date, please, advise your bank or any other official
financial institution.