Hotel Services: Room Service: C: RS: C: RS: C: RS: C: RS
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Valentina DjordjevicHotel Services: Room Service: C: RS: C: RS: C: RS: C: RS
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Valentina DjordjevicHotel Services
1. What facilities would you like to find at the hotel? 2. Ordering dinner:
– a room with a balcony – a disco Room service: Hello. Room service.
– a room with a view – tour guides C: Hello, I'm calling from room 1 0 0 9 . I
– a sports center – fax machine would like to order dinner.
– a swimming pool – a children’s playground RS: What would you like to order?
– a tennis court – a babysitting service C: I'd like the roast chicken with mashed
– a dry cleaning service – photocopiers potatoes and green salad.
– a laundry – secretarial service RS: Would you like anything to drink with
– hairdresser’s – cars hire dinner?
– a bar – mobile phone hire C: Ah, yes a large glass of tea with lemon.
– a fast food snack – cartoon film shows RS: Any dessert?
– a good restaurant – satellite TV C: Vanilla ice cream, please.
– a computer hall – horse-riding RS: Thank you. We'll bring it up in about
thirty minutes.
3. Ordering flowers: 4. Tap problem:
RS: Hello. Room service. RS: Front desk. Jason’s speaking.
C: Hello, this is room 879. I need a bunch of C: This is room 907. I need somebody
beautiful flowers for the birthday party. immediately! Water is pouring in the bathroom and
RS: What kind of flowers would you like to it doesn’t stop! There is much water on the floor!
order? There is something wrong with the tap, I think. I
C: Three pink roses and four red roses. It can’t turn it off.
must be a very beautiful bunch. RS: OK, madam. I’m sending an engineer and a
RS: OK, three pink roses and three red plumber.
roses. C: That’s nice, but I don’t want to stay in this
C: No, three pink roses and four red roses, room. I’d like you to change it. Are there any
please. vacant rooms in your hotel?
RS: Sorry, four red roses. What time would RS: Yes, of course. You may occupy room 903 on
you like to get the flowers? your floor.
C: At 5.30, please. C: It will be great! Thanks a lot!
RS: At 5.30. Thank you, madam. RS: You’re welcome.
5. Light problem: 6. Ordering a taxi:
RS: Room service. Alan’s speaking. RS: Front desk. Albert’s speaking.
C: I’m speaking from room 902. There is no C: This is room 654. I want to check out.
light in the bathroom, and I don’t see RS: No problem, madam. You know, the cashier’s
anything there. desk is to the left of the reception. You can
RS: OK, madam, I’ll register your call. The check your bill at the reception.
engineer will come in two hours. C: Thank you. I need a taxi to get to the airport
C: Oh, no. I can’t wait so long. I need my and catch my plane.
bathroom right now. I have an important RS: What time do you want a taxi?
meeting today. I insist on repairing it now! C: My flight is at 3 o’clock, so I need a taxi at
RS: OK, madam, don’t worry, I’m sending half past one.
Jason right now. He’ll be in ten minutes and RS: OK, at half past two.
check everything. C: Oh no, it’s too late. At half past one, please.
C: Thank you! RS: I’m sorry madam, at half past one. Taxi will
RS: I’ll call to check the result. be waiting for you.
C: That will be nice! C: Thank you.
