The document provides technical FAQs and instructions for enabling necessary settings across different browsers and devices to use the e-Stamping portal. It includes steps to add the website as safe, enable JavaScript and downloads, and deactivate pop-up blockers for browsers like Internet Explorer, Chrome, and Firefox on both desktop and Android devices.
The document provides technical FAQs and instructions for enabling necessary settings across different browsers and devices to use the e-Stamping portal. It includes steps to add the website as safe, enable JavaScript and downloads, and deactivate pop-up blockers for browsers like Internet Explorer, Chrome, and Firefox on both desktop and Android devices.
The document provides technical FAQs and instructions for enabling necessary settings across different browsers and devices to use the e-Stamping portal. It includes steps to add the website as safe, enable JavaScript and downloads, and deactivate pop-up blockers for browsers like Internet Explorer, Chrome, and Firefox on both desktop and Android devices.
The document provides technical FAQs and instructions for enabling necessary settings across different browsers and devices to use the e-Stamping portal. It includes steps to add the website as safe, enable JavaScript and downloads, and deactivate pop-up blockers for browsers like Internet Explorer, Chrome, and Firefox on both desktop and Android devices.
Content Table Browsers Android Internet Google Mozilla Firefox Native Apple Safari FAQs Explorer Chrome Browser 1. How to add e- Stamping website PC/ Desktop PC/ Desktop PC/ Desktop as a safe site? PC/ Desktop PC/ Desktop 2. How to enable PC/ Desktop Android Android JavaScript? Android iPad/ iPhone PC/ Desktop PC/ Desktop PC/ Desktop 3. How to deactivate PC/ Desktop Android iPad pop-up blocker? Android Android iPhone 4. How to enable PC/ Desktop download setting? 5. Is there any software that I PC/ Desktop need before I begin e-Stamping? 6. I experience technical difficulties/ page PC/ Desktop error when performing e- Stamping.
1 Technical FAQ
1. Internet Explorer 1.1 How to add e-Stamping website as a safe site? Step 1: a) Go to Tools > Internet Options1.
b) Select Privacy tab. Click Sites button.
1 If menu bar is hidden, you may activate it by doing one of the followings: Press Alt key to activate the menu. Right click a blank area on the toolbar or tab-bar. In the context menu that appears, select Menu Bar.
2 Technical FAQ
c) Type “iras.gov.sg” into the Address of Web site: box provided and click Allow button.
d) Click OK button to exit the Per Site Privacy Actions panel.
e) Click OK button to save your settings.
Step 2: a) Go to Tools > Compatibility View Settings.
b) Type “iras.gov.sg” into the Add this website: box provided and click Add button. Then check the box for Display all websites in Compatibility View.
3 Technical FAQ
c) Click Close button to save your settings.
Back to Content Table
1.2 How to enable JavaScript?
a) Go to Tools > Internet options.
b) Select Security tab. Select Internet icon and click Custom Level button.
4 Technical FAQ
c) Scroll to the Scripting section. Select Enable for Active scripting.
d) Click OK button to exit the Security Settings - Internet Zone panel.
e) Click OK button to save your settings.
Back to Content Table
5 Technical FAQ
1.3 How to deactivate pop-up blocker?
a) Go to Tools > Internet Options.
b) Select Privacy tab.
c) Uncheck the Turn on Pop-up Blocker box under Pop-up Blocker section.
d) Click OK button to save settings.
Back to Content Table
6 Technical FAQ
1.4 How to enable download setting?
a) Go to Tools > Internet Options.
b) Select Security tab. Select Internet and click Custom Level button.
c) Scroll to the Downloads section. Select Enable for both Automatic prompting for file downloads and File download.
7 Technical FAQ
Note: For Internet Explorer version 9 and above, you need to enable only for File download.
d) Click OK button to exit the Security Settings - Internet Zone panel.
e) Click OK button to save your settings.
Back to Content Table
2. Google Chrome 2.1 For PC/ Desktop 2.1.1 How to add e-Stamping website as a safe site? a) Click the 3-horizontal line icon on the far right of the Address bar. b) Go to Settings, scroll to the bottom and click Show advanced settings link.
e) Type “iras.gov.sg” into the box provided and click Add button (make sure “Require server verification (https:) for all sites in this zone” is unchecked).
f) Click Close > OK to save settings.
Back to Content Table
9 Technical FAQ
2.1.2 How to enable JavaScript?
a) Click the 3-horizontal line icon on the far right of the Address bar. b) Go to Settings.
c) Scroll to the bottom and click Show advanced settings link.
d) Click Content settings at the Privacy section.
10 Technical FAQ
e) At the JavaScript section, select Allow all sites to run JavaScript.
Back to Content Table
2.1.3 How to deactivate pop-up blocker?
a) Click the 3-horizontal line icon on the far right of the Address bar. b) Go to Settings.
c) Scroll to the bottom and click Show Advanced Settings link.
11 Technical FAQ
d) In the Privacy section, click Content settings button.
e) In the Pop-ups section, select Allow all sites to show pop-ups.
Back to Content Table
12 Technical FAQ
2.2 For Android
2.2.1 How to enable JavaScript? a) Tap the Chrome app to launch the browser.
b) Tap icon to open the menu.
c) Under the menu tab, tap Settings, followed by Site settings.
d) Under Site settings, tap JavaScript. Under JavaScript, toggle the switch for JavaScript (Allow sites to run JavaScript) control to enable the JavaScript.
13 Technical FAQ
Back to Content Table
2.2.2 How to deactivate pop-up blocker?
a) Tap the Chrome app to launch the browser.
b) Tap icon to open up the menu.
c) Under the menu tab, tap Settings, followed by Site settings.
14 Technical FAQ
d) Under Site settings, tap Pop-ups. Under Pop-ups, toggle the switch to Pop-ups (Allowed) control to enable pop-ups.
Back to Content Table
15 Technical FAQ
3. Mozilla Firefox 3.1 For PC/ Desktop 3.1.1 How to deactivate pop-up blocker?
a) Click the menu button . Go to Tools > Options.
b) Click Exceptions button.
c) Enter “iras.gov.sg” and click Allow button.
Back to Content Table
16 Technical FAQ
3.2 For Android
3.2.1 How to enable JavaScript? a) Tap Firefox app to launch the browser.
b) In the URL bar, type in “about:config” and tap on Go to load up the config.
c) Under the about:config, type in “JavaScript” into the search field.
17 Technical FAQ
d) Tap on javascript.enabled and toggle the value to true to enable JavaScript.
Back to Content Table
18 Technical FAQ
3.2.2 How to deactivate pop-up blocker?
a) Tap Firefox app to launch the browser.
b) In the URL bar, type in “about:config” and tap on Go to load up the config.
c) Under the about:config, type in “dom.disable_open_during_load” into the search
field.
19 Technical FAQ
d) Tap on dom.disable_open_during_load and toggle the value to false to disable the
pop-up blocker.
Back to Content Table
4. Android Native Browser
4.1 For Android 4.1.1 How to enable JavaScript? a) Launch the Settings app.
b) Under Settings, scroll down and tap Applications.
20 Technical FAQ
c) Under Applications, scroll down and tap Internet.
d) Under Internet Settings, tap Advanced.
e) Under Advanced, toggle the switch for Enable JavaScript to enable the JavaScript.
21 Technical FAQ
Back to Content Table
4.1.2 How to deactivate pop-up blocker? a) Launch the Settings app.
b) Under Settings, scroll down and tap Applications.
c) Under Applications, scroll down and tap Internet.
22 Technical FAQ
d) Under Internet Settings, tap Advanced. Under Advanced, toggle the switch for Block pop-ups to turn off the pop-ups blocker.
Back to Content Table
5. Apple Safari 5.1 For PC/ Desktop 5.1.1 How to add e-Stamping website as a safe site? a) Open up the Preferences page by pressing on Command-Comma (⌘ + ,) on the keyboard. Alternatively, you can open up Preferences by choosing Safari > Preferences.
23 Technical FAQ
b) Under the General tab, click the “New windows open with” menu and select Top Sites option, and close the window.
c) Browse to e-Stamping homepage site (key in estamping.iras.gov.sg in the URL bar
and press enter). d) Then add the webpage to the Top Sites (Safe sites): i. Open up the add bookmark menu by pressing the Command-D (⌘ + D) on the keyboard. Alternatively, you may click on Bookmarks > Add Bookmark…
ii. Under Add this page to: section, select Top Sites and click on the Add button.
Back to Content Table
24 Technical FAQ
5.1.2 How to enable JavaScript?
a) Open up the Preferences page by pressing on Command-Comma (⌘ + ,) on the keyboard. Alternatively, you can open up Preferences by clicking Safari > Preferences.
b) Click Security tab. Check the Enable JavaScript box.
c) Close the window to save settings.
Back to Content Table
5.1.3 How to deactivate pop-up blocker?
a) Open Safari. b) Open up the Preferences page by pressing on Command-Comma (⌘ + ,) on the keyboard. Alternatively, you can open up Preferences by clicking Safari > Preferences.
c) Click the Security tab. Uncheck the Block pop-up windows box.
25 Technical FAQ
If the instructions for your internet browser are not shown above, please refer to your browser's website for instructions on how to deactivate the pop-up blocker.
Back to Content Table
5.2 For iPad/ iPhone
5.2.1 iPad/ iPhone: How to enable JavaScript? a) Launch the Settings app.
b) Scroll down and tap Safari.
26 Technical FAQ
c) Scroll to the bottom and tap Advanced to launch advance settings. Under Advanced, toggle JavaScript switch to enable JavaScript.
Back to Content Table
5.2.2 iPad: How to deactivate pop-up blocker?
a) Launch the Settings app. b) Navigate to the Safari menu and toggle the Block Pop-ups to OFF.
Back to Content Table
27 Technical FAQ
5.2.3 iPhone: How to deactivate pop-up blocker?
a) Launch the Settings app.
b) Scroll down and tap Safari.
c) Under the GENERAL tab, toggle the Block Pop-ups to turn it off.
Back to Content Table
28 Technical FAQ
6. Is there any software that I need before I begin e-Stamping?
Before you begin e-stamping, you need to install Adobe Acrobat Reader in order to be able to download payment slip and stamp certificate.
For other operating systems, you may refer to the link here on which version to install.
Back to Content Table
7. Google Chrome/ Mozilla Firefox: I experience technical difficulties/
page error when performing e-Stamping. This could be because you had checked the box to prevent the page from creating additional dialogues (ref screenshots below).
Please close your browser and reopen it. This time, do not check the box.
Google Chrome:
Mozilla Firefox:
Back to Content Table
29 Technical FAQ
Contact Information
For enquiries on this Technical FAQ, please call 1800-4604923 or email ESTAMP@iras.gov.sg
Published by Inland Revenue Authority of Singapore
Published on 19 March 2017
The information provided is intended for better general understanding and is not intended to comprehensively address all possible issues that may arise. The contents are correct as at 19032017 and are provided on an “as is” basis without warranties of any kind. IRAS shall not be liable for any damages, expenses, costs or loss of any kind however caused as a result of, or in connection with your use of this FAQ.
While every effort has been made to ensure that the above information is consistent with existing policies and practice, should there be any changes, IRAS reserves the right to vary its position accordingly.
