Service Manual
Service Manual
Service Manual
No. OBH788
SERVICE MANUAL
Models
MSZ-AP25VG - E1 , EN1
MSZ-AP35VG - E1 , EN1
MSZ-AP42VG - E1 , EN1
MSZ-AP50VG - E1 , EN1
MSZ-AP25VGK - E1 , EN1
MSZ-AP35VGK - E1 , EN1
MSZ-AP42VGK - E1 , EN1
MSZ-AP50VGK - E1 , EN1
CONTENTS
1. TECHNICAL CHANGES ··································· 2
2. PART NAMES AND FUNCTIONS ····················· 3
3. SPECIFICATION ················································ 4
4. NOISE CRITERIA CURVES ······························ 5
5. OUTLINES AND DIMENSIONS ························ 6
6. WIRING DIAGRAM············································ 7
7. REFRIGERANT SYSTEM DIAGRAM ··············· 9
8. SERVICE FUNCTIONS ··································· 10
9. MICROPROCESSOR CONTROL ··················· 12
10. TROUBLESHOOTING ····································· 19
11. DISASSEMBLY INSTRUCTIONS ···················· 33
PARTS CATALOG (OBB788)
NOTE:
RoHS compliant products have <G> mark on the spec name plate.
Use the specified refrigerant only
Never use any refrigerant other than that specified.
Doing so may cause a burst, an explosion, or fire when the unit is being used, serviced, or disposed of.
Correct refrigerant is specified in the manuals and on the spec labels provided with our products.
We will not be held responsible for mechanical failure, system malfunction, unit breakdown or accidents caused by
failure to follow the instructions.
1 TECHNICAL CHANGES
These models are compatible with the outdoor units with low standby power control.
Connecting these models to the MUZ-AP·VG(H) series outdoor units enables the low standby power control.
These models may be connected to the MUZ-AP·VG(H) series after once connected to the MXZ series and operated, for
example because of relocation. In that case, the MUZ-AP·VG(H) series outdoor units will not operate without taking a step.
Follow the procedure "Deleting the memorized abnormal condition" described in 10-2.1.
MSZ-AP25VG - E1 , EN1
MSZ-AP35VG - E1 , EN1
MSZ-AP42VG - E1 , EN1
MSZ-AP50VG - E1 , EN1
MSZ-AP25VGK - E1 , EN1
MSZ-AP35VGK - E1 , EN1
MSZ-AP42VGK - E1 , EN1
MSZ-AP50VGK - E1 , EN1
1. New model
OBH788
2 PART NAMES AND FUNCTIONS
Front panel
Air inlet
Wi-Fi interface
MSZ-AP·VGK
Air ¿lter
(Air purifying ¿lter)
Remote controller
ACCESSORIES
OBH788
3 SPECIFICATION
input 1 Heating 26 32
Running Cooling 0.18 0.24
data
A
current 1 Heating 0.26 0.32
Model RC0J30CV
motor
Current 1 A
Heating 0.26 0.32
Dimensions W × H × D mm 798 × 299 × 219
Weight kg 10.5
Air direction 5
Super High 684 756
High 522 558 600
Cooling
Med. dB(A) 30 34 36
Special remarks
Sound level
Low 24 29 33
Silent 19 21 28
Super High 45 48
High 39 38 40 43
Heating
Med. dB(A) 34 31 35 38
Low 24 29 33
Silent 19 21 28
Super High 970 1,050
High 790 830 880
Cooling
OBH788
4 NOISE CRITERIA CURVES
MSZ-AP25VG MSZ-AP35VG
MSZ-AP25VGK MSZ-AP35VGK
FAN SPEED FUNCTION SPL(dB(A)) LINE FAN SPEED FUNCTION SPL(dB(A)) LINE
COOLING 42 COOLING 42
Super High Super High
HEATING 45 HEATING 45
90 90
OCTAVE BAND SOUND PRESSURE LEVEL, dB re 0.0002 MICRO BAR
70 70
NC-70 NC-70
60 60
NC-60 NC-60
50 50
NC-50 NC-50
40 40
NC-40 NC-40
30 30
NC-30 NC-30
20 20
NC-20 NC-20
NC-10 NC-10
10 10
63 125 250 500 1000 2000 4000 8000 63 125 250 500 1000 2000 4000 8000
BAND CENTER FREQUENCIES, Hz BAND CENTER FREQUENCIES, Hz
MSZ-AP42VG MSZ-AP50VG
MSZ-AP42VGK MSZ-AP50VGK
FAN SPEED FUNCTION SPL(dB(A)) LINE FAN SPEED FUNCTION SPL(dB(A)) LINE
COOLING 42 COOLING 44
Super High Super High
HEATING 45 HEATING 48
90 90
OCTAVE BAND SOUND PRESSURE LEVEL, dB re 0.0002 MICRO BAR
80 80
70 70
NC-70 NC-70
60 60
NC-60 NC-60
50 50
NC-50 NC-50
40 40
NC-40 NC-40
30 30
NC-30 NC-30
20 20
NC-20 NC-20
NC-10 NC-10
10 10
63 125 250 500 1000 2000 4000 8000 63 125 250 500 1000 2000 4000 8000
BAND CENTER FREQUENCIES, Hz BAND CENTER FREQUENCIES, Hz
INDOOR UNIT
Test conditions WALL
Cooling: Dry-bulb temperature 27°C 1m
Wet-bulb temperature 19°C
Heating: Dry-bulb temperature 20°C 0.8m
Wet-bulb temperature 15°C
MICROPHONE
5
OBH788
5 OUTLINES AND DIMENSIONS
INSTALLATION PLATE
11×20 OBLONG HOLE
11×26 OBLONG HOLE
86 225 225 86
22
5 798
255
256
233
213
214
219
168 145
4
44
43
WALL HOLE 65 47 352 331 68
(USING SPACER),
INDOOR UNIT
LEFT BACK,OR
MIN 39mm
MIN 116mm
408
AIR IN INSTALLATION PLATE
14
PIPING
40
299
100
51
MIN 7mm
87
124
129
AIR OUT
(MSZ-AP25/35/42/50VG(K)- E1 )
Insulation ø37 O.D
Piping
60 19
Liquid line ø6.35 - 0.39m (Flared connection ø6.35)
Gas line ø9.52 - 0.34m (Flared connection ø9.52)
Drain hose Insulation ø29 Connected part ø16 O.D
193
OBH788
6 WIRING DIAGRAM
MSZ-AP50VG- E1 , EN1
OBH788
MSZ-AP25VGK- E1 , EN1 MSZ-AP35VGK- E1 , EN1 MSZ-AP42VGK- E1 , EN1
MSZ-AP50VGK- E1 , EN1
OBH788
7 REFRIGERANT SYSTEM DIAGRAM
Indoor coil
Indoor
heat thermistor
exchanger RT12 (main) Flared connection
Indoor coil
thermistor
RT13 (sub)
Room temperature
thermistor
RT11
Flared connection
MSZ-AP42VG MSZ-AP50VG
MSZ-AP42VGK MSZ-AP50VGK
Refrigerant pipe ø9.52
(with heat insulator)
Indoor coil
Indoor
heat thermistor
exchanger RT12 (main) Flared connection
Indoor coil
thermistor
RT13 (sub)
Room temperature
thermistor
RT11
Flared connection
OBH788
8 SERVICE FUNCTIONS
A maximum of 4 indoor units with wireless remote controllers can be used in a room.
To operate the indoor units individually with each remote controller, assign a number to each remote controller according
to the number of the indoor unit.
This setting can be set only when all the following conditions are met:
• The remote controller is powered OFF.
• Weekly timer is not set.
• Weekly timer is not being edited.
(1) Hold down button on the remote controller for 2 seconds to enter the pairing mode.
(2) Press button again and assign a number to each remote controller.
Each press of button advances the number in the following order: 1 → 2 → 3 → 4.
(3) Press button to complete the pairing setting.
After you turn the breaker ON, the remote controller that first sends a signal to an indoor unit will be regarded as the
remote controller for the indoor unit.
Once they are set, the indoor unit will only receive the signal from the assigned remote controller afterwards.
Indoor electronic
control P.C. board JR77
LD201(M)
10
OBH788
NOTE:
• The operation settings are memorized when 10 seconds have passed after the indoor unit was operated with the remote
controller.
• If main power is turned OFF or a power failure occurs while AUTO START/STOP timer is active, the timer setting is can-
celled.
• If the unit has been off with the remote controller before power failure, the auto restart function does not work as the
power button of the remote controller is OFF.
• To prevent breaker OFF due to the rush of starting current, systematize other home appliance not to turn ON at the same
time.
• When some air conditioners are connected to the same supply system, if they are operated before power failure, the
starting current of all the compressors may flow simultaneously at restart.
Therefore, the special counter-measures are required to prevent the main voltage-drop or the rush of the starting current
by adding to the system that allows the units to start one by one.
Wi-Fi interface
(1) Open the front panel and remove the Wi-Fi interface.
(2) Set up a connection between the Wi-Fi interface and the router.
Refer to the SETUP MANUAL and SETUP QUICK
REFERENCE GUIDE provided with the unit.
For SETUP MANUAL, please go to the website below.
http://www.melcloud.com/Support
(3) Put the Wi-Fi interface back and close the front panel
Wi-Fi interface
after the setup is completed.
)RU0(/&ORXG8VHU0DQXDOSOHDVHJRWRWKHZHEVLWHEHORZ
http://www.melcloud.com/Support
Wi-Fi interface introduction NOTE:
No. Item Description
Ensure that the Router supports the WPA2-AES encryption setting before
1 MODE switch It selects modes. starting the Wi-Fi interface setup.
2 RESET switch It resets the system and ALL settings. The End user should read and accept the terms and conditions of the Wi-Fi
3 ERR LED (Orange) It shows the network error state. service before using this Wi-Fi interface.
To complete connection of this Wi-Fi interface to the Wi-Fi service, the Rout-
NET LED (Green) It shows the network state. er may be required.
5 MODE LED (Orange) It shows the Access point mode state. This Wi-Fi interface will not commence transmission of any operational data
6 UNIT LED (Green) It shows the indoor unit state. from the system until the End user registers and accepts the terms and con-
ditions of the Wi-Fi service.
3 This Wi-Fi interface should not be installed and connected to any Mitsubishi
4 ERR Electric system which is to provide application critical cooling or heating.
NET
At the time of relocation or disposal, reset the Wi-Fi interface to the factory
5 MODE
UNIT
default.
6 RESET MODE
Mitsubishi Electric’s Wi-Fi interface is designed for communication to Mit-
subishi Electric’s MELCloud Wi-Fi service.
Third party Wi-Fi interfaces cannot be connected to MELCloud.
2 1 Mitsubishi Electric is not responsible for any (i) under performance of a sys-
(1) MODE switch tem or any product; (ii) system or product fault; or (iii) loss or damage to any
7KH02'(VZLWFKLVXVHGIRUVHOHFWLQJPRGHVLQFRQ¿JXUDWLRQV system or product; which is caused by or arises from connection to and/or use
of any third party Wi-Fi interface or any third party Wi-Fi service with Mitsubishi
(2) RESET switch Electric equipment.
+ROGGRZQWKH5(6(7VZLWFKIRUVHFRQGVWRUHERRWWKHV\VWHP
+ROGGRZQWKH5(6(7VZLWFKIRUVHFRQGVWRLQLWLDOL]HWKH:L)LLQWHUIDFHWR
For the latest information regarding MELCloud from Mitsubishi Electric
the factory default.
Corporation, please visit www.MELCloud.com.
NOTE:
:KHQWKH:L)LLQWHUIDFHLVUHVHWWRWKHIDFWRU\GHIDXOW$//WKHFRQ¿JXUDWLRQ
information will be lost. Take great care in implementing this operation.
11
OBH788
9 MICROPROCESSOR CONTROL
RESET button
NOTE: Last setting will be stored after the unit is turned OFF with the remote controller. Indoor unit receives the signal of the
remote controller with beeps.
12
OBH788
9-2. DRY ( ) OPERATION
(1) Press STOP/OPERATE (OFF/ON) button.
OPERATION INDICATOR lamp of the indoor unit turns on with a beep tone.
(2) Select DRY mode with OPERATION SELECT button.
(3) The set temperature is determined from the initial room temperature.
1. Coil frost prevention
Coil frost prevention works the same way as that in COOL mode. (9-1.1.)
2. Low outside temperature operation
Low outside temperature operation works the same way as that in COOL mode. (9-1.2.)
3. Indoor fan speed control
Indoor fan speed control works the same way as that in COOL mode. (9-1.3.)
13
OBH788
NOTE 2
FOR MULTI SYSTEM AIR CONDITIONER
OUTDOOR UNIT: MXZ series
Multi system air conditioner can connect 2 or more indoor units with 1 outdoor unit.
• When you try to operate 2 or more indoor units with 1 outdoor unit simultaneously, one for the cooling and the
others for heating, the operation mode of the indoor unit that operates first is selected. Other indoor units cannot
operate, and operation indicator lamp flashes as shown in the figure below. In this case, please set all the indoor
units to the same operation mode.
OPERATION INDICATOR
Lit
Blinking
Not lit
• When indoor unit starts the operation while the defrosting of outdoor unit is being done, it takes a few minutes (max.
10 minutes) to blow out the warm air.
• In the heating operation, though indoor unit is not operating, it may get warm or the sound of refrigerant flow may
be heard. It is not malfunction. The reason is that the refrigerant continuously flows into it.
AUTO 1 2 3 4 5 SWING
(3) Positioning
To confirm the standard position, the vane moves until it touches the vane stopper. Then the vane is set to the
selected angle.
Confirming of standard position is performed in the following cases:
(a) When the operation starts or finishes (including timer operation).
(b) When the test run starts.
(c) When standby mode (only during multi system operation) starts or finishes.
(4) VANE AUTO ( ) mode
In VANE AUTO mode, the microprocessor automatically determines the vane angle to make the optimum room tem-
perature distribution.
In COOL and DRY operation In HEAT operation
Vane angle is fixed to Horizontal position. Vane angle is fixed to Angle 4.
Horizontal
position
14
OBH788
(9) ECONO COOL ( ) operation (ECONOmical operation)
When ECONO COOL button is pressed in COOL mode, set temperature is automatically set 2°C higher by the
microprocessor. (However, the temperature on the LCD screen on the remote controller is not changed.)
Also the horizontal vane swings in various cycle.
SWING operation makes you feel cooler than set temperature. So, even though the set temperature is higher, the
air conditioner can keep comfort. As a result, energy can be saved.
To cancel this operation, select a different mode or press one of the following buttons in ECONO COOL operation:
ECONO COOL, or VANE CONTROL button.
2. Vertical vane
(1) Vane motor drive
These models are equipped with a stepping motor for the vertical vane. The rotating direction, speed, and angle of
the motor are controlled by pulse signals (approximately 12 V) transmitted from microprocessor.
(2) The vertical vane angle and mode change as follows by pressing WIDE VANE CONTROL button.
(3) Positioning
1 2 3 4 5
(SWING)
To confirm the standard position, the vane moves until it touches the vane stopper. Then the vane is set to the select-
ed angle.
Confirmation of standard position is performed in the following cases:
(a) STOP/OPERATE (OFF/ON) button is pressed (POWER ON).
(4) SWING ( ) MODE
By selecting SWING mode with WIDE VANE CONTROL button, the vertical vane swings horizontally. The remote
controller displays “ ”. Swing mode is cancelled when WIDE MODE CONTROL button is pressed once again.
15
OBH788
PROGRAM TIMER
• OFF timer and ON timer can be used in combination. The set time that is reached first will operate first.
• “ ” and “ ” display shows the order of OFF timer and ON timer operation.
(Example 1) The current time is 8:00 PM. (Example 2) The current time is 11:00 AM.
The unit turns off at 11:00 PM, and on at 6:00 AM. The unit turns on at 5:00 PM, and off at 9:00 PM.
NOTE: If the main power is turned OFF or a power failure occurs while ON/OFF timer is active, the timer setting is can-
celled. As these models are equipped with an auto restart function, the air conditioner starts operating with timer
cancelled when power is restored.
NOTE:
• The simple ON/OFF timer setting is available while the weekly timer is on. In this case, the ON/OFF timer has priority over the
weekly timer; the weekly timer operation will start again after the simple ON/OFF timer is complete.
16
OBH788
(3) Press , , and buttons to set ON/OFF, time, and temperature.
E.g. : [ON], [6:00]
and [24°C] are
selected.
Pressing
selects ON/OFF timer.
Pressing Pressing
(4) Press button to complete and transmit the weekly timer setting.
* which was blink-
ing goes out, and the
current time will be
NOTE: displayed.
• Press button to transmit the setting information of weekly timer to the indoor unit. Point the remote controller toward the
indoor unit for 3 seconds.
• When setting the timer for more than one day of the week or one number, button does not have to be pressed per each
setting. Press button once after all the settings are complete. All the weekly timer settings will be saved.
• Press button to enter the weekly timer setting mode, and press and hold button for 5 seconds to erase all weekly
timer settings. Point the remote controller toward the indoor unit.
•When the weekly timer is ON, the day of the week whose timer setting is complete, will light.
Press button again to turn the weekly timer OFF. ( goes out.)
NOTE:
The saved settings will not be cleared when the weekly timer is turned OFF.
2. Checking weekly timer setting
(1) Press button to enter the weekly timer setting mode.
* blinks.
(2) Press or buttons to view the setting of the particular day or number.
(3) Press button to exit the weekly timer setting.
NOTE:
When all days of the week are selected to view the settings and a different setting is included among them, will be
displayed.
9-9. NIGHT MODE ( ) OPERATION
NIGHT MODE changes the brightness of the operation indicator, disables the beep sound and limits the noise level of the
outdoor unit.
(1) Press NIGHT MODE button during operation to activate NIGHT MODE ( ).
• The operation indicator lamp dims.
• The beep sound will be disabled except that emitted when the operation is started or stopped.
• Noise level of the outdoor unit will be lower than that mentioned in SPECIFICATIONS.(Except the connection to
MXZ.)
(2) Press NIGHT MODE button to cancel NIGHT MODE ( ).
NOTE:
•Noise level of the outdoor unit may not change after startup of the unit, during the protection operation, or depending on other
operating conditions.
•The fan speed of the indoor unit will not change.
•The operation indicator lamp will be hard to be seen in a bright room.
•Noise level of the outdoor unit will not decrease during Multi system operation.
17
OBH788
9-10. i-save ( ) OPERATION
1. How to set i-save operation
(1) Press STOP/OPERATE (OFF/ON) button.
(2) Select COOL, HEAT or ECONO COOL mode.
(3) Press i-save button.
(4) Set the temperature, fan speed, and airflow direction for i-save operation.
NOTE:
• i-save operation cannot be selected during DRY or AUTO mode operation.
• The setting range of HEAT mode i-save operation is 10 - 31°C.
• 2 groups of setting can be saved. (One for COOL/ECONO COOL, one for HEAT)
2. How to cancel operation
• Press i-save button again.
• i-save operation can also be cancelled by pressing OPERATION SELECT button to change the operation mode.
The same setting is selected from the next time by simply pressing i-save button.
9-11. OPERATION LOCK
This function locks operation mode only. Other functions, such as OFF/ON, temperature setting, or airflow direction
adjustment, are available.
(1) Hold down button and button simultaneously for 2 seconds while the unit is not operating to enable
OPERATION LOCK.
The icon for the locked operation mode blinks.
(2) Hold down button and button simultaneously for 2 seconds again while the unit is not operating to disable
OPERATION LOCK.
• The icon for the locked operation mode blinks when button and button are held down to enable or dis-
able OPERATION LOCK or button is pressed during operation while OPERATION LOCK is enabled.
9-12. EMERGENCY/TEST OPERATION
In the case of test run operation or emergency operation, use
Operation mode COOL/HEAT
EMERGENCY OPERATION switch on the right side of the indoor unit.
Set temperature 24°C
Emergency operation is available when the remote controller is missing
or has failed, or the batteries in the remote controller are running down. Fan speed Med.
The unit will start and OPERATION INDICATOR lamp will light up. Horizontal vane Auto
The first 30 minutes of operation is the test run operation. This operation The operation mode is indicated by the Operation
Indicator lamp as following
is for servicing. The indoor fan runs at High speed and the temperature
control does not work. Operation Indicator lamp
After 30 minutes of test run operation, the system shifts to
EMERGENCY COOL/HEAT MODE with a set temperature of 24°C. The
fan speed shifts to Med. EMERGENCY COOL
Lit
The coil frost prevention works even in the test run or the emergency ↓
Not lit
operation. EMERGENCY HEAT
In the test run or emergency operation, the horizontal vane operates in
VANE AUTO ( ) mode. ↓
Emergency operation continues until EMERGENCY OPERATION switch STOP
is pressed once or twice or the unit receives any signal from the remote
controller. In the latter case, normal operation will start.
Emergency
operation switch
(E.O. SW)
18
OBH788
10 TROUBLESHOOTING
NOTE: 1. If RESET button is not pressed, the remote controller may not operate correctly.
2. This remote controller has a circuit to automatically reset the microcomputer when batteries are replaced.
This function is equipped to prevent the microcomputer from malfunctioning due to the voltage drop caused by the
battery replacement.
3. Do not use the leaking batteries.
19
OBH788
10-2. FAILURE MODE RECALL FUNCTION
Outline of the function
This air conditioner can memorize the abnormal condition which has occurred once.
Even though LED indication listed on the troubleshooting check table (10-4.) disappears, the memorized failure details
can be recalled.
1. Flow chart of failure mode recall function for the indoor/outdoor unit
NOTE: The indoor unit does not operate by smartphone, refer to 10-3.2."Check of Wi-Fi
Interface".
Hold down the other 2 buttons for another 3 seconds. Make sure that the indicators
on the LCD screen shown in the right figure are all displayed. Then release the but-
tons.
Press STOP/OPERATE (OFF/ON) button of the remote controller (the set temperature is
displayed) with the remote controller headed towards the indoor unit. 1
After repairing the unit, recall the failure mode again according to "Setting up the failure mode recall
function" mentioned above.
Press STOP/OPERATE (OFF/ON) button of the remote controller (the set temperature is displayed)
with the remote controller headed towards the indoor unit.
Press EMERGENCY OPERATION switch so that the memorized abnormal condition is deleted. 4
Release the failure mode recall function according to "Releasing the failure mode recall function"
mentioned above.
NOTE: 1. Make sure to release the failure mode recall function after it is set up, otherwise the unit cannot operate properly.
2. If the abnormal condition is not deleted from the memory, the last abnormal condition is kept memorized.
4 The information regarding whether the connected
2. Blinking pattern when the indoor unit is abnormal: outdoor unit is a low-standby-power model or a non-
Blinking at 0.5- Blinking at 0.5-
low-standby-power model will also be initialized.
2.5-second OFF second interval 2.5-second OFF second interval (Default= compatible with a low-standby-power model)
ON
OFF
Beeps Beeps Beeps
Repeated cycle Repeated cycle Repeated cycle
20
OBH788
2. Table of indoor unit failure mode recall function
NOTE: Blinking patterns of this mode differ from the ones of TROUBLESHOOTING CHECK TABLE (10-4.).
The upper lamp
Abnormal point
of OPERATION Condition Remedy
(Failure mode)
INDICATOR lamp
Not lighted Normal — —
The room temperature thermistor short or
1-time flash every Room temperature Refer to the characteristics of the room temperature
open circuit is detected every 8 seconds dur-
0.5-second thermistor thermistor (10-7.).
ing operation.
2-time flash Indoor coil The indoor coil thermistor short or open circuit Refer to the characteristics of the main indoor coil ther-
2.5-second OFF thermistor is detected every 8 seconds during operation. mistor, the sub indoor coil thermistor (10-7.).
3-time flash The serial signal from outdoor unit is not re- Refer to 10-6. "How to check miswiring and serial
Serial signal
2.5-second OFF ceived for a maximum of 6 minutes. signal error".
21
OBH788
10-3. INSTRUCTION OF TROUBLESHOOTING
1. Check of the unit.
Start
NOTE: The indoor unit does not
operate by smartphone,
refer to 10-3.2."Check of
Wi-Fi Interface".
Outdoor unit Outdoor unit Unit does not Indoor unit Indoor unit does "Test Run operation" means the
operates only does not operate nor- operates, when not operate, when operation within 30 minutes af-
in Test Run operate even mal operation EMERGENCY EMERGENCY ter EMERGENCY OPERATION
operation. in Test Run in COOL or OPERATION OPERATION switch is pressed.
operation. HEAT mode. switch is pressed. switch is pressed.
If blinking of OPERATION INDI-
CATOR lamp cannot be checked,
it can be checked with failure
mode recall function.
Upper lamp Upper lamp Upper lamp Upper lamp Upper lamp Upper lamp Upper lamp Upper lamp
Flash on and 2-time flash 3-time flash 4-time flash 5-time flash 6-time flash 7-time flash 14-time flash
off at 0.5-sec- Cause: Cause: Cause: Cause: Cause: Cause: or more
ond intervals Indoor unit Indoor unit Indoor unit Outdoor unit Outdoor unit Outdoor unit Cause:
Cause: • Trouble • Trouble of • Trouble • Outdoor • Trouble of • Trouble of Outdoor unit
Indoor/Outdoor of room indoor fan of indoor power sys- thermistor in outdoor con- • Other ab-
unit temperature motor unit control tem abnor- outdoor unit trol system normality
• Miswiring or / indoor coil system mality
trouble of thermistor
serial signal
Refer to Check room Refer to Replace the Refer to Refer to Replace the Check "Flow
10-6. "How temperature 10-6. indoor elec- "How to "Check of inverter P.C. chart of the
to check mis- thermistor "Check of tronic control check outdoor ther- board or detailed
wiring and and indoor indoor fan P.C. board. inverter/com- mistors". the outdoor outdoor unit
serial signal coil thermis- motor". pressor". electronic failure mode
error". tor. Refer to control P.C. recall func-
10-7."Test board. tion."
point diagram
and voltage".
22
OBH788
2. Check of Wi-Fi interface (MSZ-AP·VGK)
Follow the procedure below if the air conditioner cannot be monitored or controlled with a device such as a smartphone.
Start
Is the UNIT lamp on the Wi-Fi interface blinking? There is a problem in communication between the air conditioner and
No the Wi-Fi interface. Check whether the air conditioner can be oper-
Yes ated with a remote controller.
If the air conditioner does not operate, Check indoor/outdoor connect-
ing wire and the power supply. (Check the indoor electronic control
P.C. board.)
If the indoor/outdoor wire is connected and the power supplied, hold
down the RESET switch of Wi-Fi interface for 2 seconds. The com-
munication with the air conditioner is normal if the UNIT lamp starts
blinking. (It may take a few minutes to blinking.)
If the problem persists, check the cable and the connector of Wi-Fi
interface.
If all else failed, replace the Wi-Fi interface.
If not improve it even if replace the Wi-Fi interface, replace the indoor
electronic control P.C. board.
Can the device such as a smartphone be connected Check the instruction manuals for the router and the device such as a
to the Internet through the router? No smartphone, and enable the Internet access.
Yes
Connect the Wi-Fi interface and the router by referring to
SETUP QUICK REFERENCE GUIDE and SETUP MANUAL. If
the connection failed, check the following and connect the Wi-Fi
interface and the router again:
Has pairing of the Wi-Fi interface and the router - Make sure that communication distance is not too far between
been successfully completed? No the Wi-Fi interface and the router. Move the router closer to the
Wi-Fi interface.
Yes
- Make sure that the router uses WPA2-AES encryption.
- Make sure that the number of the connected devices to the
router does not exceed the limit.
If the NET lamp is not blinking, the Wi-Fi interface and the router
Is the NET lamp on the Wi-Fi interface blinking? are not communicating properly. Move the router and check
No whether the communication has been improved.
Yes The following characters can not be used with SSID, so please
change if you are using. [ " , ' , < , > , & ]
http://www.melcloud.com/Support
23
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10-4. TROUBLESHOOTING CHECK TABLE
Before taking measures, make sure that the symptom reappears for accurate troubleshooting.
When the indoor unit has started operation and detected an abnormality of the following condition (the first detection after the
power ON), the indoor fan motor turns OFF and OPERATION INDICATOR lamp flashes.
OPERATION INDICATOR
Lit
Blinking
Not lit
Abnormal
No. Operation indicator lamp Symptom Condition Remedy
point
Outdoor Outdoor unit It cannot properly read data in the nonvolatile • Check the blinking pattern of
the LED on the inverter P.C.
9 control sys- Upper lamp lights up does not oper- memory of the inverter P.C. board or the out- board or the outdoor electronic
tem ate door electronic control P.C. board. control P.C. board.
NOTE: The indoor unit may have been connected to a non-low-standby-power model outdoor unit. To use a low-standby-power
model, clear the error history by referring to “Deleting the memorized abnormal condition” described in 10-2.1. When the
error history is being cleared, the connection information also will be initialized. The indoor unit will be compatible with a
low-standby-power model after initialization. If the operation indicator lamp continues to flash as shown in No.1 after the
procedure, refer to 10-6. “How to check miswiring and serial error”.
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OPERATION INDICATOR
Lit
Blinking
Not lit
No. Abnormal Operation indicator lamp Symptom Condition Remedy
point
Upper lamp lights and lower lamp flashes.
The operation mode of the each indoor unit
MXZ type Outdoor unit
is differently set to COOL (includes DRY) and • Unify the operation mode.
Operation operates but
1 HEAT at the same time, the operation mode Refer to outdoor unit service
mode 2.5-second OFF indoor unit does
of the indoor unit that has operated at first has manual.
setting not operate.
the priority.
Indoor fan motor (MF) Check 10-6. "Check of indoor fan motor".
25
OBH788
10-6. TROUBLESHOOTING FLOW
The indoor fan motor error has occurred, and the indoor fan does not operate.
Turn OFF the power supply. Pay enough attention to the high voltage on the fan motor connector CN211.
Turn ON the power supply, wait 5 seconds or more, and then press
EMERGENCY OPERATION switch.
Measure the supply voltage as follows within 12 seconds after EMER-
GENCY OPERATION switch is pressed.
Is there any foreign matter that interferes
the rotation of the line flow fan? If more than 12 seconds passes, turn OFF the power supply and turn it
No
ON again, then measure the voltage.
<Indoor electronic control P.C. board>
Yes 1. Measure the voltage between CN211 (+) and (–).
2. Measure the voltage between CN211 (+) and (–).
The indoor fan motor error has occurred, and the indoor fan repeats "12-second ON and 30-second OFF" 3 times, and then stops.
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B Check of remote controller and indoor electronic control P.C. board
Check if the remote controller is exclusive for this air conditioner.
Press STOP/OPERATE (OFF/ON) button 1 Look at the image of the signal transmitting section of
on the remote controller. the remote controller through the monitor of a digital
camera or a camera phone. It is normal if the LED of
the signal transmitting section lights up when the STOP/
OPERATE (OFF/ON) button on the remote control-
Is LCD display on the remote controller ler is pressed. However, it may be difficult to see the
Replace the batteries. (Refer to 10-1.4.) illuminated LED of the signal transmitting section with a
visible? No
(Not clear) smartphone camera.
Yes
2 If the inverter fluorescent light is turned on when the
Remove the batteries, then set them back room is cool, the unit may have difficulty receiving the
and press RESET button. (Refer to 10-1.4.) signal from the remote controller or may not be able to
Check if the unit operates with the remote operate with it; if the inverter fluorescent light is turned
controller. on when the room is warm, the unit may be able to
operate with the remote controller.
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C Check of indoor P.C. board and indoor fan motor
Yes
Are the varistor (NR11)
burnt and the fuse (F11)
blown? No
Turn OFF the power supply.
Check both “parts side” and “pattern Be sure to check both the fuse
side” of the indoor power P.C. board and the varistor in any case.
visually.
Is the fuse (F11) blown
only? No
Yes
1. The fan motor connector's lead wire is red,
whereas is black.
Measure the resistance between 2. Connect "+" of the tester to fan motor connector's
CN211 (+) and (-) of indoor fan lead wire, and “-” to lead wire, otherwise the
motor connector. 1, 2 resistance cannot be measured properly.
3. Please replace the fuse after removing the indoor
power P.C. board from the electrical box.
Is the resistance 1MΩ or more? Replace the fuse (F11) and the
No indoor fan motor. 3
Yes
Measure the resistance of resistor Is the resistance of resistor (R111) Replace the indoor electronic
(R111) [MSZ-AP25/35/42VG(K)]/reac- [MSZ-AP25/35/42VG(K)] approxi- control P.C. board and the indoor
tor (L112) [MSZ-AP50VG(K)] on the mately 3.9Ω/reactor (L112) [MSZ- No fan motor.
indoor power P.C. board. AP50VG(K)] approximately 4.3Ω?
Yes
Terminal
P.C. board Indoor electronic
control P.C. board LD201(M)
Fuse (F11)
R111
L112
Varistor LD201(T)
(NR11)
GND
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D How to check miswiring and serial signal error
Is there rated voltage in the power supply? Check the power supply.
No
Yes
Check for incorrect indoor-outdoor connecting wiring.
OK A
Replace the
When the emergency operation starts, does the rated voltage occur for 2 No indoor electronic
seconds between indoor terminal block S2 and S3?
control P.C. board.
Yes
A
• Turn OFF inverter-controlled lighting equipment.
• Turn OFF the power supply and then turn ON again.
• Press EMERGENCY OPERATION switch.
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MXZ Type
Does the LED on the outdoor control P.C. No Replace the outdoor control P.C. board.
board repeat "3.6-second-OFF
(Lighted 2
and 0.8-second-ON quick blinking"?
or
Yes not lighted) 2 Be careful of the residual
voltage of smoothing capacitor.
Turn OFF the power supply.
Remove the bridge between
outdoor terminal block S2 and S3.
Turn ON the power supply.
Is there amplitude of 10 to 20 V DC No
between outdoor terminal block S2
A and S3? <Confirmation of serial
signal>
· Turn OFF inverter-controlled lighting
equipment. Yes
· Turn OFF the power supply and then
turn ON again.
· Press EMERGENCY OPERATION Is there any error of the
switch. Is there rated voltage between indoor/outdoor connecting wire, Yes Replace the
indoor terminal block S1 and S2? such as the damage of the wire, indoor/outdoor
· Reinstall <Confirmation of power voltage> No
intermediate connection, poor connecting wire.
either the
unit or the contact to the terminal block?
Yes
light away No
Is serial signal
error indicated No from each
other.
6 minutes later? · Attach a filter
on remote
control Replace the indoor electronic control P.C. board.
receiving
section of Be sure to release the failure-mode
Yes
the indoor recall function after checking.
B unit.
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E Electromagnetic noise enters into TV sets or radios
Is the indoor/outdoor connecting wire Extend the distance between the indoor/outdoor
of the air conditioner and the wiring of connecting wire of the air conditioner and the wir-
the antennas close? Yes ing of the antennas.
No
Even if all of the above conditions are fulfilled, the electromagnetic noise may enter, depending on the electric field strength
or the installation condition (combination of specific conditions such as antennas or wiring).
Check the following before asking for service.
1. Devices affected by the electromagnetic noise
TV sets, radios (FM/AM broadcast, shortwave)
2. Channel, frequency, broadcast station affected by the electromagnetic noise
3. Channel, frequency, broadcast station unaffected by the electromagnetic noise
4. Layout of:
indoor/outdoor unit of the air conditioner, indoor/outdoor wiring, earth wire, antennas, wiring from antennas, receiver
5. Electric field intensity of the broadcast station affected by the electromagnetic noise
6. Presence or absence of amplifier such as booster
7. Operation condition of air conditioner when the electromagnetic noise enters in
1) Turn OFF the power supply once, and then turn ON the power supply. In this situation, check for the electromagnetic
noise.
2) Within 3 minutes after turning ON the power supply, press STOP/OPERATE (OFF/ON) button on the remote controller
for power ON, and check for the electromagnetic noise.
3) After a short time (3 minutes later after turning ON), the outdoor unit starts running. During operation, check for the
electromagnetic noise.
4) Press STOP/OPERATE (OFF/ON) button on the remote controller for power OFF, when the outdoor unit stops but the
indoor/outdoor communication still runs on. In this situation, check for the electromagnetic noise.
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10-7. TEST POINT DIAGRAM AND VOLTAGE
Indoor power P.C. board, Indoor electronic control P.C. board, Receiver board, Display board, Switch board
MSZ-AP25VG MSZ-AP35VG MSZ-AP42VG MSZ-AP50VG
MSZ-AP25VGK MSZ-AP35VGK MSZ-AP42VGK MSZ-AP50VGK
Terminal P.C.Board
To disable "Auto restart function"
cut the Jumper wire to JR77.
(Refer to 8-3.) Receiver P.C.Board
Indoor electronic
control P.C. board
Timer short
mode point
(Refer to 8-1.)
Emergency 5V GND 12 V DC
operation switch
(E.O.SW) (SW1)
Temperature (°C)
32
OBH788
11 DISASSEMBLY INSTRUCTIONS
(1) Slide the sleeve and check if there is a locking lever or not. (2) The terminal with this connector shown below
has the locking mechanism.
Sleeve
Unlock
Horizontal vane (L) Horizontal vane (U)
Upper
Figure 1
Lower
Hinge
ck
Unlo Hole
33
OBH788
OPERATING PROCEDURE PHOTOS/FIGURES
Removing the panel (R) (Photos 1, 2, Figure 1) Photo 2
(1) Remove the front panel and the horizontal vanes (U)
(L). Screw of the Panel (F) Screws of the
(2) Remove the screw cap on the panel (R), and the panel (L) panel (R)
screw.
(3) Remove the 2 screws of the panel (R), and pull the
top of the panel (R) toward you to remove.
34
OBH788
OPERATING PROCEDURE PHOTOS/FIGURES
Wi-Fi
2. Removing the Wi-Fi interface (Photos 3, 5) Photo 3 interface B
A
MSZ-AP·VGK Screw of the
(1) Remove the front panel and the horizontal vanes (U) electrical cover
(L).
(2) Remove the panels (R) (L) (U).
Catch of the
(3) Remove the Wi-Fi interface on the right side of the water cover
panel (F). Pull out its cable, and remove the cable tie,
then remove the panel (F).
(4) Remove the screw of the V.A. clamp and remove the Screw of the
V.A. clamp. V.A. clamp
(5) Remove the screw of the electrical cover, and remove Cable of Wi-Fi
the electrical cover. interface
(6) Disconnect the following connector (Photo 5): Lead wires of
<Indoor electronic control P.C. board> the indoor coil
CN110 (Wi-Fi interface) thermistor
(7) Remove the cable of Wi-Fi interface from the water
cover.
(9) Unhook the catch on the left side of the display and
receiver P.C. board holder. Pull the display and Water cover
receiver P.C. board holder as if opening the door at
90 degrees.
(10) Remove the lead wire of the Wi-Fi interface from the
hook of the cable guide.
35
OBH788
OPERATING PROCEDURE PHOTOS/FIGURES
3. Removing the indoor electrical box Photo 4
(Photos 3, 4, 5) Earth wire connected to
(1) Remove the front panel and the horizontal vanes (U) Lead wire of indoor the indoor heat exchanger
coil thermistor
(L).
(2) Remove the panels (R) (L) (U) (F).
(3) Remove the lead wires of indoor coil thermistor and
the cable of the Wi-Fi interface (MSZ-AP·VGK) from
the water cover (Photo 3).
(4) Remove the earth wire connected to the indoor heat
exchanger from the electrical box.
(5) Disengage the catches of the water cover, and
remove the water cover.
(6) Remove the screw of the V.A. clamp (Photo 3).
(7) Remove the V.A. clamp and the indoor/ outdoor con- Screw of
necting wire. the earth wire
(8) Remove the screw of the electrical cover, and remove
the electrical cover (Photo 3).
(9) Unhook the catch on the left side of the display and
receiver P.C. board holder. Pull the display and
receiver P.C. board holder as if opening the door at
90 degrees.
(10) Disconnect the following connector (Photo 5):
<Indoor electronic control P.C. board>
CN110 (Wi-Fi interface) (MSZ-AP·VGK)
(11) Remove the Wi-Fi interface (Refer to section 2).
(MSZ-AP·VGK)
(12) Disconnect the following connectors (Photo 5): Display and
<Indoor electronic control P.C. board> receiver P.C.
CN151 (Vane motors) board holder
CN211 (Indoor fan motor)
CN112 (Indoor coil thermistors)
Photo 5
(13) Remove the electrical box.
Indoor electronic
CN112 CN110 control P.C. board
Terminal P.C.
4. Removing the indoor terminal P.C. board, the
board
switch board, the display board, the receiver
board and the indoor electronic control P.C.
board
(1) Remove the indoor electrical box (Refer to section 3).
(2) Remove the screw of the terminal block (Photo 5).
(3) Remove the earth wire connected to the electrical box
from the indoor electronic control P.C. board. CN151
(4) Remove the indoor terminal P.C. board. CN211
(5) Pull the display and receiver P.C. board holder as if
opening the door at 90 degrees. Remove the display
and receiver P.C. board holder from the axial rod on
the electrical box.
(6) Open the rear cover of the display and receiver P.C.
board holder.
(7) Remove the switch/ buzzer P.C. board, the display P.C.
board and the receiver P.C. board.
(8) Remove the indoor electronic control P.C. board.
Screw of
the terminal block Earth wire connected
to the electrical box
36
OBH788
OPERATING PROCEDURE PHOTOS/FIGURES
5. Removing the nozzle assembly Photo 6
(1) Remove the front panel and the horizontal vanes (U)
(L).
(2) Remove the panels (R) (L) (U) (F).
(3) Remove the indoor/outdoor connecting wire (Refer to
section 3).
(4) Remove the electrical cover (Refer to section 3).
(5) Disconnect the following connector:
<Indoor electronic control P.C. board>
CN151 (Vane motors)
(6) Unhook the catch on the left side of the display and
receiver P.C. board holder. Pull the display and Screws of the vane
receiver P.C. board holder as if opening the door at motor unit (U) (L)
90 degrees. Remove the display and receiver P.C. (horizontal)
board holder from the axial rod on the electrical box.
(7) Pull out the drain hose from the nozzle assembly and Screws of the vane
remove the nozzle assembly. motor unit (U)
(8) Remove the vane motors (Refer to section 6). (horizontal)
Screw of the vane
6. Removing the vane motors (U) (L) (horizontal) motor unit (L)
and the vane motor (vertical) (horizontal)
(1) Remove the front panel, the horizontal vanes (U) (L),
the panels (R) (L) (F) (U), the Wi-Fi interface (MSZ- Photo 7
AP·VGK), the V.A. clamp, and the electrical cover.
(2) Unhook the catch on the left side of the display and
receiver P.C. board holder. Pull the display and
receiver P.C. board holder as if opening the door at
90 degrees. Remove the display and receiver P.C.
board holder from the axial rod on the electrical box.
(3) Remove the following connector (Photo 5):
<Indoor electronic control P.C. board>
CN151 (Vane motors)
(4) Pull out the drain hose from the nozzle assembly. Pull
and remove the nozzle assembly (refer to section 5).
Removing the vane motors (U) (L) (horizontal) (Photo 6)
(5) Remove the 2 screws of the vane motor unit (U) (L) Screws of the vane
and remove the lead wires of the vane motors (U) (L) motor unit (vertical)
(horizontal).
(6) Remove the screw of the vane motor unit (L) (horizon-
tal), and remove the vane motor unit (L) (horizontal).
(7) Remove the 2 screws of the vane motor unit (U) (hori-
zontal) from the backside of the vane motor unit (U) Photo 8
(L) (horizontal), and remove the vane motor unit (L)
(horizontal).
Removing the vane motor unit (vertical) (Photo 7, 8) Crank
(8) Remove the crank of the vane motor unit (vertical)
from the vane (vertical).
(9) Remove the 2 screws of the vane motor unit (vertical),
and pull the vane motor unit (vertical).
(10) Remove the 2 screws of the vane motor unit cover
(vertical).
(11) Remove the crank of the vane motor unit (vertical)
from the shaft of the vane motor (vertical).
(12) Remove the vane motor (vertical) from the vane Screw of the vane
motor unit(vertical). motor unit cover
(13) Disconnect the connector of vane motor (vertical) (vertical)
from the vane motor (vertical).
37
OBH788
OPERATING PROCEDURE PHOTOS/FIGURES
7. Removing the line flow fan, the indoor fan motor Photo 9
assembly, the indoor coil thermistor (Photo 9,
10, 11)
(1) Remove the front panel, the horizontal vanes (U) (L), Heat exchanger
the panels (R) (L) (F) (U), the Wi-Fi interface (MSZ-
AP·VGK), the electrical box, and the nozzle assem-
bly.
(2) Loosen the screw inside the right side of the line flow
Fan motor
fan (Photo 9).
(3) Remove the 3 screws of the fan motor assembly.
Pull the fan motor assembly slightly toward you, and
remove it by pulling to the right (Photo 10).
(4) Remove the indoor coil thermistor from the heat
exchanger.
(5) Remove the 2 screws of the hairpin holder on the left
side of the heat exchanger. Raise the left side of the
heat exchanger, and pull the line flow fan to the lower
left to remove (Photo 11).
*1 When attaching the line flow fan, screw the line flow
fan so 4 mm gap is provided between the right end of
the line flow fan and the right wall of the air passage Screw of the line flow fan
of the box (Figure 2).
Photo 10
Figure 2
4 mm
38
OBH788
Fixing the indoor coil thermistor
There are 2 forms of parts for fixing the indoor coil thermistor.
When fixing the indoor coil thermistor
to the clip-shape/holder-shape part, the
Clip shape Holder shape lead wire should point down.
About the
same length
NOTE:
Take care to avoid loss and accidental falling of the clip-shape part inside the unit.
Mount the clip-shape part on the marked position.
Do not pull the lead wire when removing the indoor coil thermistor.
39
OBH788
HEAD OFFICE: TOKYO BUILDING, 2-7-3, MARUNOUCHI, CHIYODA-KU, TOKYO 100-8310, JAPAN