Unison SNMP Alarms

Overview
Unison SNMP monitoring is supported by the use of an external device called a Network Interface Unit or NIU.
The NIU is industrial PC running a custom software application that converts the proprietary Unison serial protocol
into SNMP.

The NIU also acts as a data concentrator allowing from 1-12 Unison MHs to share one NIU.

The Unison DAS product has a broad range of alarms that covers almost every facet of the DAS from RAUs and
antennas to the MH.
The system supports a three level alarm hierarchy of, Errors (Faults), Warnings and Status.

Trap Types
The NIU can generate 10 different traps. Some are related to the NIU itself and the remaining are related to
Unison or the FlexWave Focus (MetroReach) product that is attached to the NIU.
• niuContactSenseTrap
• niuImAliveTrap
• niuNewTimeTagLog
• niuSerialLinkBlocked
• niuSerialLinkBlockCleared
• niuSerialLinkDown
• niuSerialLinkUp
• niuStatusChange
• niuSystemTrap
• niuTestTrap

niuContactSenseTrap
The niuContactSenseTrap supports the 21 dry contacts the NIU can monitor. The contacts can be
Open,Closed or Disabled.

niuImAliveTrap
The niuImAliveTrap is the NIU heartbeat. It is usually used to indicate the NIU is operational and is
communicating.

niuNewTimeTagTrap
The niuNewTimeTagTrap is used to indicate a Unison MH or FlexWave Focus link has generated a Time
Tagged Log entry in relation to a change of state. This trap is not normally used.

niuSerialLinkBlocked
The NIU generates this trap when a serial port is blocked due to a serial pass-through. When the serial pass-
though is active on a port the NIU cannot monitor the port for changes in state.

niuSerialLinkBlockCleared
The NIU generates this trap when the serial pass-through is dropped on a serial port. This indicates the NIU
can resume monitoring of the port.

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niuSerialLinkUp / niuSerialLinkDown
The NIU continuously monitors each serial port for connectivity to a Unison MH or FlexWave Focus
device. If a connected device responds to the NIU polling the NIU considers the port is Up. If the device
stops responding to the NIU polling the NIU considers the port is down.

niuSystemTrap
This trap contains any system information such as finishing a System Test. Not used at this time.

niuTestTrap
The NIU generates this trap in response to the setting of the niuSecondsToSendTestTrap OID. It is
primarily used to test whether the NIU is configured properly and that connectivity is working between the
NIU and the NMS.

niuStatusChange
The NIU generates this trap when it detects a status change in any connected Unison or FlexWave Focus
devices.

Alarm Types
The niuStatusChange trap supports the following Unison alarms.

Error (Fault)
An Error is a service affecting alarm. RF coverage is impacted at one or more antennas. Errors are usually the result
of disconnects, loss of AC power, internal H/W failure. The faceplate LEDs turn red when an Error is detected in the
system. Warning and Status alarms have no visible indicators.

Warning
A Warning maybe service affecting. RF service is impacted, but, not to the point where RF is lost. Possible warnings
are; high fiber optical loss, fan failure, DL overdrive, etc.

Status
Status alarms are considered informational. System Test required is a typical Status alarm.

SNMP Monitoring
The primary SNMP trap that covers the above three alarm levels is defined in the NIU MIB as the
niuStatusChangeTrap. Below is the configuration the niuStatusChangeTrap.

Name: niuStatusChange
Type: NOTIFICATION-TYPE
OID: 1.3.6.1.4.1.12882.1.100.0.1
Full path:
iso(1).org(3).dod(6).internet(1).private(4).enterprises(1).lgc(12882).lgcNetworkInterfaceUnit(
1).niuEvents(100).niuTraps(0).niuStatusChange(1)
Module: LGC-NIU-MIB

Parent: niuTraps
Next sibling: niuSerialLinkDown

Status: current
Objects: 1: niuTrapId

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 2: niuHostNameSysLabel
3: niuTrapTime
4: niuTrapDevicePort
5: niuTrapDeviceAddress
6: niuTrapDeviceLocation
7: niuTrapDeviceSerialNumber
8: niuTrapDeviceStatus
9: niuTrapDescription

The trap contains 9 bindings.

• Binding #1 is the unique trap id.
• Binding #2 is the MH Label
• Binding #3 is the date/time the NIU detected the status change.
• Binding #4, niuDevicePort is important as the NIU can have up to 12 Unison or FlexWave Focus systems
attached. Since each system can generate the same alarm the Port# defines which system is generating the
alarm.
• Binding #5 is the address of the device generating the alarm.
• Binding #6 is a text field that may be used to indicate where the device is physically located. NOTE: This
binding is not supported at this time and will return a null value.
• Bind #7 is the S/N of the device that is alarming.
• Binding #8, niuTrapDeviceStatus is another important piece of data as it flags the alarm state of the
particular device, MH, EH, RAU, MFM or RFM.
• Binding #9 displays the alarm code and text description of the alarm.
There are 12 alarm states defined for Unison devices. The 12 states are listed below showing the Human defined
state with the Machine defined state in parentheses.

• okay(79)
• error(70)
• userLockout(76)
• errorLockout(88)
• warning(87)
• notManuTested(77)
• infoAvailable(85)
• notConnected(78)
• disconnected(68)
• contactOpen(58)
• contactClosed(93)

Several of the states are related to factory testing and should never appear in the field and can be ignored. These
states are:
• frozen(90)
• notManuTested(77)

The remaining states can be grouped into Error, Warning, Status and Ok. The following states are considered Errors:
• error(70)
• userLockout(76)
• errorLockout(88)
• userLockout(76)
• disconnected(68)

The following state is considered Warning:

• warning(87)

The following states are considered Status:

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 • infoAvailable(85)

The following states are considered Ok and are used to clear any previous alarm state a device was in:
• notConnected(78)
• okay(79)

The following states are considered special in that they relate to external devices to the Unison DAS and are usually
considered a warning.
• contactOpen(58)
• contactClosed(93)

Unison DAS Alarms

The following is a list of all possible alarms that a NIU can generate. The list is grouped by alarm type and then
device type.

Errors
Main Hub
Message # Description
{MF01} Software error occurred and recovered; If this happens repeatedly, replace the MH
{MF02} Software error occurred and recovered; If this happens repeatedly, replace the MH
{MF03} Software error occurred and recovered; If this happens repeatedly, replace the MH
{MF04} Software reset occurred and recovered; If this happens repeatedly, replace the MH
{MF05} Software error occurred and recovered; If this happens repeatedly, replace the MH
{MF06} MH power cycle; If AC mains not cycled, replace the MH
{MF07} Invalid fault code; Send logs to LGC for review
{MF09} Temperature is high; Replace the MH if fan failure. Check fan for rotation, air flow blockage, and dust. Check
room environmental controls
{MF10} System Error Lockout; Check MH faults, system is out-of-service due to MH internal fault
{MF11} Commanded Out-of-Service; Command In-service to restore operation
{MF13} Hardware failure (Power Supply); Replace the MH
{MF14} Hardware failure (DL Laser); Replace the MH
{MF15} Failed to perform system test (PLL unlock); Unable to perform system end-to-end test. Replace the MH when
possible
{MF16} Fan failure; Check fan for rotation, air flow blockage, and dust. Replace the MH on temperature warning
{MF17} Hardware failure (SPI); Cycle power once. If fault persists, replace the MH
{MF18 }Hardware failure (DL PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF19} Hardware failure (DL PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF20} Hardware failure (DL Pilot PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF21} Hardware failure (UL PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF22} Hardware failure (UL PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF23} Hardware failure (UL PLL Unlock); Cycle power once. If fault persists, replace the MH
{MF24} Frequency band not programmed; Use AdminManager to program the frequency band
{MF25} Hardware failure (DL pilot too low); Cycle power once. If fault persists, replace the MH
{MF26} Hardware failure (DL pilot too high); Cycle power once. If fault persists, replace the MH
{MF27} Failed to perform system test (Test tone too high); Unable to perform system end-to-end test. Replace the MH
when possible
{MF28} Failed to perform system test (Test tone too low); Unable to perform system end-to-end test. Replace the MH when
possible
{MF29} Hardware failure (DL Path); Replace the MH
{MF30} Hardware failure (UL Path); Re-run system test. Swap first two EHs and re-run system test. If fault persists, replace
the MH when possible

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{MF33} Port 1 UL RF path has excessive gain; If fault common to more than one port, replace the MH. If only one port has
the fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF34} Port 2 UL RF path has excessive gain; If fault common to more than one port, replace the MH. If only one port has
the fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF35} Port 3 UL RF path has excessive gain; If fault common to more than one port, replace the MH. If only one port has
the fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF36} Port 4 UL RF path has excessive gain; If fault common to more than one port, replace the MH. If only one port has
the fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF37} Port 1 UL RF path loss is too high; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF38} Port 2 UL RF path loss is too high; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF39} Port 3 UL RF path loss is too high; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF40} Port 4 UL RF path loss is too high; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{MF41} No communication with EH 1; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, the MH fiber port is dirty or bad. Clean DL & UL fiber ports on
both the MH and EH. Measure DL & UL optical loss. Check for flat polished fiber connectors. Replace the EH
{MF42} No communication with EH 2; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, the MH fiber port is dirty or bad. Clean DL & UL fiber ports on
both the MH and EH. Measure DL & UL optical loss. Check for flat polished fiber connectors. Replace the EH
{MF43} No communication with EH 3; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, the MH fiber port is dirty or bad. Clean DL & UL fiber ports on
both the MH and EH. Measure DL & UL optical loss. Check for flat polished fiber connectors. Replace the EH
{MF44} No communication with EH 4; If fault common to more than one port, replace the MH. If only one port has the
fault, try another MH port. If no fault is reported, the MH fiber port is dirty or bad. Clean DL & UL fiber ports on
both the MH and EH. Measure DL & UL optical loss. Check for flat polished fiber connectors. Replace the EH
{MF45} EH 1 disconnected; Try another MH port. If no connection, cycle EH power and confirm UL STATUS LED is
green for 90 seconds. Check UL fiber connection(s). Clean fiber connectors and ports on both the MH and EH.
Measure UL optical loss. Use "Clear All Disconnect Status" command to clear fault, or physically connect the EH
{MF46} EH 2 disconnected; Try another MH port. If no connection, cycle EH power and confirm UL STATUS LED is
green for 90 seconds. Check UL fiber connection(s). Clean fiber connectors and ports on both the MH and EH.
Measure UL optical loss. Use "Clear All Disconnect Status" command to clear fault, or physically connect the EH
{MF47} EH 3 disconnected; Try another MH port. If no connection, cycle EH power and confirm UL STATUS LED is
green for 90 seconds. Check UL fiber connection(s). Clean fiber connectors and ports on both the MH and EH.
Measure UL optical loss. Use "Clear All Disconnect Status" command to clear fault, or physically connect the EH
{MF48} EH 4 disconnected; Try another MH port. If no connection, cycle EH power and confirm UL STATUS LED is
green for 90 seconds. Check UL fiber connection(s). Clean fiber connectors and ports on both the MH and EH.
Measure UL optical loss. Use "Clear All Disconnect Status" command to clear fault, or physically connect the EH
[MS49] EH 1/RAUs reports fault condition; Check EH 1 and RAUs for faults
[MS50] EH 2/RAUs reports fault condition; Check EH 2 and RAUs for faults
[MS51] EH 3/RAUs reports fault condition; Check EH 3 and RAUs for faults
[MS52] EH 4/RAUs reports fault condition; Check EH 4 and RAUs for faults

Expansion Hub
Message # Description
{EF01} Software error occurred and recovered; If this happens repeatedly, replace the EH

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{EF02} Software error occurred and recovered; If this happens repeatedly, replace the EH
{EF03} Software error occurred and recovered; If this happens repeatedly, replace the EH
{EF04} Software reset occurred and recovered; If this happens repeatedly, replace the EH
{EF05} Software error occurred and recovered; If this happens repeatedly, replace the EH
{EF06} Hardware failure (SPI); Cycle power once. If fault persists, replace the EH
{EF07} Temperature is too high; Replace the EH if fan failure. Check fan for rotation, air flow blockage, and dust. Check
room environmental controls
{EF08} Frequency band not programmed; Use AdminManager to program the frequency band
{EF09} Hardware failure (PLL unlock); If fault common to more than one EH, replace the MH. If only one EH has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{EF10} Excessive DL optical loss; Clean fiber connectors and ports, and check DL cable for excessive optical loss. If fault
common to more than one EH, replace the MH. If only one EH has the fault, try another port on the MH. If no
fault is reported, flag the previous port as unusable and replace the MH when possible. Otherwise, replace the EH
{EF11} The DL RF path has excessive gain; If fault common to more than one EH, replace the MH. If only one EH has the
fault, try another MH port. If no fault is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH
{EF12} The DL RF path loss is too high; Clean fiber connectors and ports, and check DL cable for excessive optical loss.
If fault common to more than one EH, replace the MH. If only one EH has the fault, try another port on the MH. If
no fault is reported, flag the previous port as unusable and replace the MH when possible. Otherwise, replace the
EH
{EF13} Hardware failure possibly resulting in degraded performance; Replace the EH
{EF14} Hardware failure possibly resulting in degraded performance; Replace the EH
{EF15} Hardware failure (UL Laser); Replace the EH
{EF16} No MH communications; Clean fiber connectors and ports, and check cables for excessive optical loss. If fault
common to more than one EH, replace the MH. If only one EH has the fault, try another port on the MH. If no
fault is reported, flag the previous port as unusable and replace the MH when possible. Otherwise, replace the EH
{EF17} RAU 1 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF18} RAU 2 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF19} RAU 3 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF20} RAU 4 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF21} RAU 5 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF22} RAU 6 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF23} RAU 7 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF24} RAU 8 disconnected; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or physically connect the RAU
{EF25} Port 1 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF26} Port 2 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU

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{EF27} Port 3 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF28} Port 4 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF29} Port 5 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF30} Port 6 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF31} Port 7 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF32} Port 8 UL RF path loss is too high; Check CAT-5/6 cable loss, especially on new install. Check CAT-5 Extender, if
present. If fault present on all EH ports, replace the EH. Otherwise, try another EH port. If no fault is reported,
flag the previous port as unusable and replace the EH when possible. Otherwise, replace the RAU
{EF33} Port 1 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF34} Port 2 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF35} Port 3 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF36} Port 4 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF37} Port 5 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF38} Port 6 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF39} Port 7 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF40} Port 8 DL RF path too low; Try another port. If fault persists, replace the EH. Otherwise, flag the previous port as
unusable and replace the EH when possible
{EF41} No communication with RAU 1; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF42} No communication with RAU 2; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF43} No communication with RAU 3; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF44} No communication with RAU 4; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF45} No communication with RAU 5; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF46} No communication with RAU 6; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF47} No communication with RAU 7; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU
{EF48} No communication with RAU 8; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH
port. If no fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise,
replace the RAU

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{EF49} RAU 1 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF50} RAU 2 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF51} RAU 3 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF52} RAU 4 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF53} RAU 5 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF54} RAU 6 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF55} RAU 7 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF56} RAU 8 over current; Check CAT-5/6 cable for shorts/opens, especially on new install. Try another EH port. If no
fault is reported, flag the previous port as unusable and replace the EH when possible. Otherwise, replace the
RAU. Use "Clear All Disconnect Status" command to clear fault, or power-cycle the EH
{EF57} Fan 1 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
{EF58} Fan 2 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
{EF59} Fan 3 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
{EF60} Internal fault lockout; Check EH for faults, EH/RAUs are out of service on command from EH
{EF61} External fault lockout; Check MH for faults, EH/RAUs are out of service on command from MH
{EF62} Commanded Out-of-Service; Command In-service to restore operation
{EF63} 36 VDC Shutdown; 36 VDC shutdown due to EH over temperature. Automatic recovery possible when internal
temperature drops below 65 deg C ambient
{EF64} Invalid fault code; Send logs to LGC for review.

Remote Access Unit (RAU)

Message # Description
{RF01} Software error occurred and recovered; If this happens repeatedly, replace the RAU
{RF02} Software error occurred and recovered; If this happens repeatedly, replace the RAU
{RF03} Software error occurred and recovered; If this happens repeatedly, replace the RAU
{RF04} Software reset occurred and recovered; If this happens repeatedly, replace the RAU
{RF05} Software error occurred and recovered; If this happens repeatedly, replace the RAU
{RF06} Hardware failure (SPI); Cycle power once. If fault persists, replace the RAU
{RF09} Temperature is too high; Check for proper installation. Check environmental controls, move RAU to cooler
environment
{RF10} DC Power supplied by the EH/Accel Hub is too low; Check CAT-5/6 cable for shorts/opens, especially on new
install. Check CAT-5 Extender, if present. If fault common to more than one RAU, replace the EH/Accel Hub. Try
another port. If no fault is reported, flag the previous port as unusable and replace the Hub when possible.
Otherwise, replace the RAU
{RF11} DC Power supplied by the EH/Accel Hub is too high; Check CAT-5/6 cable for shorts/opens, especially on new
install. Check CAT-5 Extender, if present. If fault common to more than one RAU, replace the EH/Accel Hub. Try
another port. If no fault is reported, flag the previous port as unusable and replace the Hub when possible.
Otherwise, replace the RAU
{RF12} Hardware failure (PA); Replace the RAU
{RF13} Hardware failure (PA); Replace the RAU
{RF14} Hardware failure (PLL unlock); Check CAT-5/6 cable for shorts/opens, especially on new install. Check CAT-5
Extender, if present. If fault common to more than one RAU, replace the EH/Accel Hub. Try another port. If no
fault is reported, flag the previous port as unusable and replace the Hub when possible. Otherwise, replace the
RAU

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{RF15} The DL RF path loss is too high; Check CAT-5/6 cable for shorts/opens, especially on new install. Check CAT-5
Extender, if present. If fault common to more than one RAU, replace the EH/Accel Hub when possible. Try another
port. If no fault is reported, flag the previous port as unusable and replace the Hub when possible. Otherwise,
replace the RAU when possible
{RF16} DL RF path operating at minimum gain; Check CAT-5/6 cable loss, especially on new install. Check CAT-5
Extender, if present, and validate that minimum cable length requirements are met. If fault common to more than
one RAU, replace the EH/Accel Hub when possible. Try another port. If no fault is reported, flag the previous port
as unusable and replace the Hub when possible. Otherwise, replace the RAU when possible
{RF17} Hardware failure; Replace the RAU
{RF18} Potential failure in the UL RF path; Unable to complete system end-to-end. Replace RAU when possible
{RF19} Potential failure in the DL RF path; Unable to complete system end-to-end test. Check RAU termination at SMA
connector and re-test. Replace RAU if no Hub alarms
{RF20} No communications with the EH/Accel Hub; Check CAT-5/6 cable for shorts/opens, especially on new install.
Check CAT-5 Extender, if present. If fault common to more than one RAU, replace the Expansion/Accel Hub. Try
another port. If no fault is reported, flag the previous port as unusable and replace the Hub when possible.
Otherwise, replace the RAU
{RF21} The DL RF path loss is above the recommended limit; Check CAT-5/6 cable for shorts/opens, especially on new
install. Check CAT-5 Extender, if present. If fault common to more than one RAU, replace the Expansion/Accel
Hub. Try another port. If no fault is reported, flag the previous port as unusable and replace the Hub when
possible. Otherwise, replace the RAU
{RF22} Frequency band not programmed; Use AdminManager to check band support in RAU. Cycle power once. If fault
persists, replace the RAU
{RF23} Commanded Out-of-Service; Command In-service to restore operation
{RF24} External fault lockout; Check Hub for faults, RAU is out of service on command from Hub
{RF25} Internal fault lockout; Check RAU faults, RAU is out of service

Warning / Status Alarms

The following Warning and Status alarms are shown. Both Warning and Status alarms are very similar,
however, Status alarms do not trigger a MH contact alarm unlike the Error and Warnings.

Main Hub
Message # Description
<MW01> DL signal from RF source is excessive; Reduce DL signal from RF source (base station or bi-directional amplifier)
<MW02> Temperature is high; Replace the MH if fan failure. Check fan for rotation, air flow blockage, and dust. Check
room environmental controls
[MS03] Downlink laser is failing; Replace the MH when possible
[MS04] Fan failure; Check fan for rotation, air flow blockage, and dust. Replace the MH on high temperature warning
[MS05] Commanded Out-of-Service; Command In-service to restore operation
[MS06] Factory special test mode; Cycle power to clear test mode
[MS07] System Lockout; Check MH for faults
[MS08] Unable to perform system test on power up; Check EHs and RAUs for faults. Re-run system test
[MS09] EH 1/RAUs report warning condition; Check EH 1 and RAUs for warnings
[MS10] EH 2/RAUs report warning condition; Check EH 2 and RAUs for warnings
[MS11] EH 3/RAUs report warning condition; Check EH 3 and RAUs for warnings
[MS12] EH 4/RAUs report warning condition; Check EH 4 and RAUs for warnings
[MS13] Port 1 UL fiber interface has high optical loss; Clean fiber cable connectors and ports
[MS14] Port 2 UL fiber interface has high optical loss; Clean fiber cable connectors and ports
[MS15] Port 3 UL fiber interface has high optical loss; Clean fiber cable connectors and ports
[MS16] Port 4 UL fiber interface has high optical loss; Clean fiber cable connectors and ports
[MS17] Failed to perform system test (PLL unlock); Unable to perform system end-to-end test, replace the MH when
possible
[MS18] Failed to perform system test (Test tone too high); Unable to perform system end-to-end test, replace the MH when
possible
[MS19] Failed to perform system test (Test tone too low); Unable to perform system end-to-end test, replace the MH when
possible
<MW20> Hardware failure (DL Path); Replace the MH when possible

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<MW21> Hardware failure (UL Path); Re-run system test. If warning persists, move EH to another port and re-run system
test. If warning persists, replace the MH when possible
<MW22> Hardware failure (DL Pilot too low); Cycle power once. If warning persists, replace the MH when possible
[MS23] Scheduled system test completed; Scheduled system test completed, log entry only
<MW25> Port 1 UL RF path has excessive gain; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Otherwise, replace the EH when possible
<MW26> Port 2 UL RF path has excessive gain; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Otherwise, replace the EH when possible
<MW27> Port 3 UL RF path has excessive gain; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Otherwise, replace the EH when possible
<MW28> Port 4 UL RF path has excessive gain; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Otherwise, replace the EH when possible
<MW29> Port 1 UL RF path loss is too high; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Clean optical connectors and ports. If warning persists, replace the EH when
possible
<MW30> Port 2 UL RF path loss is too high; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Clean optical connectors and ports. If warning persists, replace the EH when
possible
<MW31> Port 3 UL RF path loss is too high; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Clean optical connectors and ports. If warning persists, replace the EH when
possible
<MW32> Port 4 UL RF path loss is too high; If warning common to more than one port, replace the MH when possible. If
only one port has the warning, try another MH port. If no warning is reported, flag the previous port as unusable
and replace the MH when possible. Clean optical connectors and ports. If warning persists, replace the EH when
possible
[MS33] Time-Tagged Log Full; Use AdminManager to dump and save the Time-Tagged Log, then erase
[MS34] Time of Day not initialized.; Use AdminManager to initialize Time and Date
[MS35] Features Selection Lockouts; Units have been locked out due to incompatible features. Use AdminManager to
determine which units have been locked out and replace them with units that support the selected features.
[MS36] Maximum auto-recovery limit; Maximum number of fault/warning auto-recovery attempts. Use AdminManager to
"Set In-Service" to allow the MH to attempt additional auto-recovery attempts.
[MS40] Unknown warning code; Send logs to ADCC for review

Expansion Hub
Message # Description
[ES01] The DL fiber interface has high optical loss; Clean fiber connectors and ports, and check DL cable for excessive
optical loss
[ES02] The DL RF path loss is above the recommended limit; Clean fiber connectors and ports, and check DL cable for
excessive optical loss
[ES03] UL laser is failing; Replace the EH when possible
[ES04] System test required; Run system test
[ES05] Temperature is high; Check fan for rotation, air flow blockage, dust. Check room environmental controls
[ES06] Fan 1 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
[ES07] Fan 2 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
[ES08] Fan 3 failure; Check fan for rotation, air flow blockage, and dust. Replace the EH on temperature fault
[ES09] Port 1 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES10] Port 2 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES11] Port 3 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage

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[ES12] Port 4 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES13] Port 5 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES14] Port 6 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES15] Port 7 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES16] Port 8 UL RF path loss is above the recommended limit; Check CAT-5/6 cable, especially on new install. Check
CAT-5 Extender, if present. Use CAT-5 Extender to improve coverage
[ES17] Commanded Out-of-Service; Command In-service to restore operation
[ES18] External fault lockout; Check MH for faults
[ES19] Internal fault lockout; Check EH for faults, EH/RAUs are out of service on command from EH
[ES20] Factory special test mode; Cycle power to clear test mode
<EW21> The DL RF path has excessive gain; If warning common to more than one EH, replace the MH. If only one EH has
the warning, try another MH port. If no warning is reported, flag the previous port as unusable and replace the MH
when possible. Otherwise, replace the EH when possible
<EW22> The DL RF path loss is too high; Clean fiber connectors and ports, and check DL cable for excessive optical loss.
If warning common to more than one EH, replace the MH when possible. If only one EH has the warning, try
another port on the MH. If no warning is reported, flag the previous port as unusable and replace the MH when
possible. Otherwise, replace the EH when possible
<EW23> Hardware problem. Possible degraded performance; Replace the EH when possible
<EW24> Hardware problem. Possible degraded performance; Replace the EH when possible
[ES25] Port 1 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES26] Port 2 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES27] Port 3 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES28] Port 4 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES29] Port 5 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES30] Port 6 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES31] Port 7 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
[ES32] Port 8 DL RF path too low; Try another port. If status persists, replace the EH. Otherwise, flag the previous port
as unusable and replace the EH when possible
<EW33> Alarm Sense 1 warning active; Check the AC. Alarm Sense 1 indicates the AC may have failed
<EW34> Alarm Sense 2 warning active; Check the UPS. Alarm Sense 2 indicates the UPS battery may be low
<EW35> Alarm Sense 3 warning active; Check the UPS. Alarm Sense 3 indicates the UPS has an internal alarm

Remote Access Unit (RAU)

Message # Description
[RS01] Temperature is high; Check for proper installation. Check environmental controls, move RAU to cooler
environment
[RS02] DC voltage is low; Check CAT-5/6 cable for shorts/opens, especially on new install. Check CAT-5 Extender, if
present. If status message persists, replace RAU when possible
[RS03] Power amplifier is failing; Replace RAU when possible
[RS05] The cable loss between EH/Accel Hub and RAU is above the recommended limit; Check CAT-5/6 cable for
shorts/opens, especially on new install. Check CAT-5 Extender, if present. If status common to more than one
RAU, replace the EH/Accel Hub when possible. Use CAT-5 Extender to improve coverage
[RS06] System test required; Run system test
[RS07] Antenna disconnected; Check antenna connection and rerun system test
[RS09] Commanded Out-of-Service; Command In-service to restore operation
[RS10] External fault lockout; Check Hubs for faults
[RS11] Internal fault lockout; Check RAU faults, RAU is out of service

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[RS13] DC Power supplied by the EH/Accel Hub is too high; Check CAT-5/6 cable for shorts/opens, especially on new
install. Check CAT-5 Extender, if present. If status common to more than one RAU, replace the EH/Accel Hub
when possible. Try another port. If no status is reported, flag the previous port as unusable and replace the Hub
when possible. Otherwise, replace the RAU when possible
[RS14] Potential failure in the UL RF path; Unable to complete system end-to-end. Replace RAU when possible
[RS15] Potential failure in the DL RF path; Unable to complete system end-to-end test. Check RAU termination at SMA
connector and re-test. Replace RAU if no Hub alarms
[RS16] Factory special test mode; Cycle power to clear test mode
<RW17> The DL RF path loss is too high; Check CAT-5/6 cable for shorts/opens, especially on new install. Check CAT-5
Extender, if present. If warning common to more than one RAU, replace the EH/Accel Hub when possible. Try
another port. If no warning is reported, flag the previous port as unusable and replace the Hub when possible.
Otherwise, replace the RAU when possible
<RW18> DL RF path operating at minimum gain; Check CAT-5/6 cable loss, especially on new install. Check CAT-5
Extender, if present, and validate that minimum cable length requirements are met. If warning common to more
than one RAU, replace the EH/Accel Hub when possible. Try another port. If no warning is reported, flag the
previous port as unusable and replace the Hub when possible. Otherwise, replace the RAU when possible
<RW19> Antenna disconnected; Check antenna connection and rerun system test

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