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An ambitious and strategic thinker with an ability to analyze problems
logically. Results-driven and innovative with a deep passion for human
resources. Detail-oriented and flexible to work in fast-paced environments,
able to concentrate on multiple tasks and open to learn every day!
Education
2015 – Present: Bahrain Polytechnic - Isa Town
Bachelor of Human Resources Management – GPA: 3.06
2015 – Jidhafs Secondary Girls School - Jidhafs
Commercial studies – GPA: 92.1%
Certificates
2016: ICDL Profile Certificate (Word Processing, Spreadsheets,
Computer and Online Essentials)
2009: ICDL Profile Certificate in MS (Word, PowerPoint, Internet
Explorer and Windows)
Work Experiences
16th April, 2019 – Present: IKEA Bahrain – Salmabad
Human Resources department support
Compensation and Benefits Support Project:
Conducted interviews to research about several companies benefits
Presented research outcomes about industry norms and competitors
benefits
Designed survey to understand co-workers needs
2nd July – 9th August, 2018 (7 weeks): IKEA AL Dhahran – KSA
August, 2018 – Present (11 months): IKEA Bahrain – Salmabad
Customer relations co-worker
Managed high volume of customer transactions
Conducted surveys about customers shopping experience to
analyse customer requests
Ensured that customers inquiries are responded to in a timely and
accurate manner
Resolved delivery service problems with empathy and followed up to
ensure resolution
Organized decorations for kids department events
Attended “Customer service the IKEA way”, “Safety and security”
and “Smile effect” trainings
June, 2014
Manama Post Office - Manama, Capital Governorate
Customer service assistant
Numbered cash deposit vouchers and stamped NBB Bank papers
Divided customers' letters based on the addresses details
Contacted customers to register addressees’ information
Relevant skills and knowledge 2
English communication - professional standard in speaking, presenting
and writing in English
Time management and multitasking – scheduling and prioritizing daily
tasks, meeting projects deadlines and balancing between work and
university duties
Problem solving and critical thinking – resolving employee relations
issues, analysing co-workers needs and brainstorming HR strategies
Knowledge of Bahraini labour law – applying labour legislations in
discipline and employee behavioural issues
Decision making – recommending suggestions for companies about
performance management systems, engagement and learning initiatives
Team work – collaborating with projects teams thorough active listening,
initiating ideas in discussions and assigning duties to suitable members
Negotiation – Convincing customers to purchase sales products and
business negotiations with vendors for sponsorships and purchases
Project Management – Initiating, planning, controlling, executing and
closing business projects documents
Research – Conducting and investigating interviews, personal
communications, surveys and literature reviews for university assignments
Initiative and motivation – strong internal drive, able to adapt with work
conditions changes and proactive in spotting learning and improvement
opportunities
Achievements and activities
2019 – “-A” grade for recommending successful goal setting system for
IKEA Bahrain Company
2019 - “-A” grade for designing successful performance management
system and appraisal for ALBA Company
2019 – “-A” for analysing learning styles and training initiatives at BATELCO
2018 - “-A” grade for recommending disciplinary, dismissal procedures and
engagement model for Gulf Petrochemical Industries Company
2018 - “-A” for investigating and resolving leadership and bullying
scenarios using labour law and conflict models
2018 – Planned scripts, built relations with actors, filmed and edited
advertisements and short film
2018 – Implemented a successful total rewards package for HR specialist
2016 – Organized and conducted “Chica pics” photography booth at
Polytechnic’s market day
2012 - First award of Youth Media Production short films – Youth City
Voluntary participations
2016–2017: Former photographer of Bahrain Polytechnic Voluntary Club –
events/advertisements photography for REBOOT and Be the X events
2014-2015: Participated in social events as former member of “Naltaqi
Lnrtqi” art and photography group
References: Upon request
