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Activity Diagram

1. The document outlines the process for booking and completing a trip with Easy Car Rental. 2. It shows the steps from a customer inquiring about a trip to making payment, being allocated a driver, and completing the trip. 3. The process includes checking availability, selecting a car, making an initial payment, receiving a driver allocation, paying the remaining balance, and getting receipts before and after the trip.

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sireesha
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© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
105 views1 page

Activity Diagram

1. The document outlines the process for booking and completing a trip with Easy Car Rental. 2. It shows the steps from a customer inquiring about a trip to making payment, being allocated a driver, and completing the trip. 3. The process includes checking availability, selecting a car, making an initial payment, receiving a driver allocation, paying the remaining balance, and getting receipts before and after the trip.

Uploaded by

sireesha
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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As-Is Business of Easy car Rental

Customer Customer care Executive Driver Account Team

Walkin

Trip Check source/


Enquire destination and
travelling dates

Fill the form of trip Yes


details
No
Service is
not available

Check the car


avalability

Select car Yes

No

Yes Check for the


alternative
No

Caluculate trip
estimated cost

Payment(50% Apply if any


upfront) discount

Cash/Netbanking/ Success Issue the receipt


Cheque/Paytm

Fails
Complaint to the
Resolve the
Easy Car Rental a/c
issue
team
Yes

No
Repeat the payment process

Cancel Booking Cancel before 3 days

1. Cancel before
days 3 days: 80%
Process for
return
Yes Refunding
2. Cancel before 2
days: 50% return
No
3. Cancel before 1
day: 20% return

Check the driver


avalability

Receive the
Receive Driver
customer details one
details one day prior Allocate the driver
day prior the trip
the trip date
date

Pay remaining Yes Issue receipt


payment
No
Pay when trip Update the trip
ends details (Status) Note Odometer
reading before starts

Note Odometer
reading when trip
ends

Check the car


condition

Receive
final Bad
payment Good

Issue the Trip end


receipt

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