Catrina L.
Bass
Omitted for public privacy
catrinabass@live.com
Omitted for public privacy
Work Experience
Business Analyst, II
Huntington Bank
August 2012 - April 2018
Utilized knowledge and awareness of full product line to manage the operational requirements providing
servicing support as a direct contact to the production staff. Ensured that request for loan and product
changes, pricing updates, and rate lock extensions in the Unifi/Net Ox systems were completed accurately
and timely. Exhibited strong-time management skills to ensure the company complied with TRID
regulatory timelines and contracted SLA's.
Authored and maintained policy and procedure updates for the Secondary Marketing Pipeline
Management Department which are held by Operation of Home Lending as evidence that the procedures
are kept current and follow proper approval process for the Risk Segment.
Compiled data for quarterly segment risk controls and testing.
Resolved complex customer inquiries and escalated issues and provided technical support for operating
systems. Communicated frequently with Mortgage Loan Officers, Sales Mangers, and Loan
Processors/Closers about loan details such as pricing, expiration dates, product changes, branch shortages.
Reconciled reports for pricing, product, and rate lock data integrity.
Mortgage Quality Control Specialist, I
Huntington Bank
November 2010 - August 2012
Audited adverse loans determine the correct disposition denied/withdrawn/closed incomplete/ approve not
accepted.
Monitored banking laws and EDD processes ex: CIP, KYC, TRID, RESPA, ECOA, Dodd-Frank and
HMDA. Monitored government monitoring information to insure HDMA compliance. Ensured that the
confidentiality of information/documentation was strictly maintained and regularly reviewed customer
records ensuring accuracy and appropriate services were rendered.
Effectively analyzed and developed Loan Process Account Audits, applying comprehensive organization
throughout. Exhibited strong time management skills to ensure the company complied with regulatory
timelines.
On-Site Client Relations Representative
Chase Vendor Management Services
January 2006 - October 2008
Coordinated communication of prospective order delays, suggested solutions, and supported problem
solving between loan processors, mortgage consultants and supervisors with JP Morgan Chase, and
appraisal and title vendors to ensure efficient and timely processing of orders.
Assisted vendors in researching and solving issues in effort to complete orders within their SLA phase
and that vendors were following Federal laws and regulations.
Tracked order status via an internal task web-based system designed to work in tandem with the
customized client and vendor order databases.
Provide training and technical support and training to clients and vendors needing to place orders, check
status, or access the product online.
Directly assisted supervisor's completion of elevated projects such as log and track sensitive issues with
Chase and Vendors.
Supervised data entry staff of four overseeing the entry and distribution of a large number of orders;
ensured they are assigned to the correct vendors, placed under proper branches, as the correct product,
and placed in a timely and accurate manner.
Assisted with new hire training.
Senior Loan Processor
Washington Mutual Bank
May 2003 - October 2004
Maintained processing of large loan pipeline.
Analyzed credit, calculated assets/liabilities, acquired subordinations, and validated entire loan package.
Cleared conditions, coordinated closings and approved funding.
Ordered appraisals, title work, mortgage insurance, and hazard insurance.
Practiced federal laws, acts, and/or regulations. • High volume of client/vendor relations.
Real Estate Agent
Coldwell Banker King Thompson
November 1999 - May 2003
Worked with clients in the home buying and selling process to strategize and negotiate the best offer with
as much ease as possible.
Inspected and evaluated properties to assess true market value when listing homes for sale.
Advised homeowners on improvements necessary marketability.
Overseen mandatory inspections required during sale of property.
Practiced federal laws, acts, and/or regulations.
Strived to ensure customers had a positive experience with a strong commitment to meet or exceed their
expectations.
Three-time Pace Setter Award Winner.
Mortgage Loan Processor
State Express Mortgage Company
August 1997 - October 1999
Analyzed credit, calculated assets/ liabilities, acquired subordinations, and validated entire loan package.
Cleared conditions, coordinated closings, approved pricing and funding on HUD 1 settlement statements.
Practiced federal laws, acts, and/or regulations.
Ordered appraisals, title work, mortgage and hazard insurance.
Mortgage Loan Closer
Developers Mortgage Company
April 1996 - August 1997
Prepared closing figures and documents for Conventional, FHA and VA new construction loans.
Approved final closing figures and wired funds to the title company.
Wired UFMIP/VA funding fees.
Reviewed and approved city inspections, at closing conditions, HUD 1 Settlement Statements final
figures to release clear to close.
Practiced federal laws, acts, and/or regulations.
Education
National Association of Mortgage Underwriters 2019 INPROGESS
Certificated Ambassador Mortgage Underwriting, Certified FHA Mortgage Underwriter
CAMU-UW 101, Advance UW, FHA/VA UW, DE UW, FHA 203K UW, Tax Return Analysis, Due Diligence
CFMU- Due Diligence, Case File Underwriting, FHA/VA Underwriting
Hondros College – Real Estate Licensing 1999
North Education Center – Office System Specialist Certification 1994 to 1995
Columbus State Community College – Finance 1993 to 1994
Additional Skills
Microsoft Office/Outlook/ UNIFI/FileNet/MSP/Net Ox/EDR/AUS – DU/LAP/Scorecard/Lotus Notes/Virtual File
Manager/Mortgageware/NICE/MLS/Loan Works/
