ABE International Business College
Cainta Campus
A member of the AMA Education System
INSUFFICIENT NUMBER OF SUPPLIES IN JAG ENERGY SYSTEM
SOLUTIONS RESULTING TO DELAYS IN PRODUCTION
A Case Study Proposal
Presented to the Faculty of
ABE International Business College
Cainta Campus
In Partial Fulfillment
Of the Requirement for the Subject of
INQUIRIES, INVESTIGATION AND IMMERSION
By
Abdul, Airah
Domagco, Kenchin John
Gallardo, Mary John Gaille
Makipagay, Angelica
Hugo, Marie Joy
March, 2019
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ABE International Business College
Cainta Campus
A member of the AMA Education System
APPROVAL SHEET
Accepted and Approved by the fulfilment for the subject of
INQUIRIES, INVESTIGATION AND IMMERSION.
MAILA KAZEL U. CINCO AILEEN CASERO
College Dean School Director
This undergraduate Case Study Entitled “INSUFFICIENT NUMBER
OF SUPPLIES IN JAG ENERGY SYSTEM SOLUTIONS RESULTING TO
DELAYS IN PRODUCTION” prepared and submitted by Airah Abdul, John
Kenchin Domagco, Mary John Gaille Gallardo, Angelica Makipagay, and
Marie Joy Hugo. In partial fulfilment of the requirements for the subject of
Inquiries, Investigation, and Immersion is hereby accepted.
DENNIS PALUSTRE
Adviser
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ABE International Business College
Cainta Campus
A member of the AMA Education System
ACKNOWLEDGEMENT
We would like to express our gratitude to those people who
motivated, inspired, assisted, and believed in us throughout the process of
completing this case study.
To our subject teacher Mr. Dennis Palustre, who gave us the
opportunity to undertake this study, helped us gain more knowledge which
we can use for our future works, and most of all for supporting and guiding
us through this study.
To our family, for all the support may it be physically, mentally and
financially, also for encouraging, continuous understanding and prayers.
To JAG Energy System Solutions, for allowing us researchers to use
the company as the main subject of this case study and to further
investigate, study and have insights towards the company.
Most specially to the Almighty Father, for giving us strength, knowledge,
ability, and opportunities to complete this case study. Without his blessing,
this achievement would not be possible and successful.
-The Researchers
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ABE International Business College
Cainta Campus
A member of the AMA Education System
DEDICATION
We humbly dedicate this case study to our Professor, Mr. Dennis
Palustre, our Inquries, Investigation and Immersion teacher. We are very
much thankful for his valuable guidance, encouragement, suggestion, and
very constructive criticism that have been contributed immensely to the
evolution of our ideas and to make this case study more meaningful.
We also dedicate this study to our family as an exchange for all
their hard works provided for our future and our goods, for being supportive
in our case study, also to prove them that we have learned and their hard
works are being used to good.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
Table of Contents
TITLE PAGE ………………………………………………………………...i
APPROVAL SHEET………………………………………………………...ii
ACKNOWLEDGEMENT……………………………………………………iii
DEDICATION………………………………………………………………..iv
TABLE OF CONTENTS…………………………………………………….v
I. Problem Statement…………………………….……………..….....1
II. Case Background…………………………….…………….…..….2
III. Objective of the study………………………….……..……............5
IV. Time Context ………………………………….……………...….....6
V. Viewpoint…………………………………………………………....7
VI. SWOT Analysis …………………………….…………….…….......8
VII. Alternative Courses of Action (ACA)……………………………12
VIII. Recommendation…………………………………………….…...15
IX. Conclusion…………………………………………………………….16
Appendices
Appendix #1 JAG Energy System Solutions .................................17
Appendix #2 Biobass Pro Audio.....................................................18
Appendix #3 Canadian Solar..........................................................19
Appendix #4 Solar Home Philippines.............................................20
Appendix #5 Shipments to JAG Energy System Solutions.............21
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ABE International Business College
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Appendix #6 IT Professionals.........................................................22
Appendix #7 Liscenced Engineers..........................................…....23
Appendix #8 Quality Supplies..................................................…...24
Appendix #9 IT Services.................................................................26
Appendix #10 Pro Audio services...................................................29
Appendix #11 Infrastractures..........................................................31
Appendix #12 Staffs........................................................................33
Appendix #13 Biggest Project…………..........................................34
Appendix #14Unorganized Workplace………….............................36
Appendix #15 Vista Verde Executive Village…..............................37
Appendix #16 Sta. Lucia Mall………………………………………..37
Appendix #17 Robinsons Mall and Supermarket………………….38
Appendix #18 Manggahan Highschool…………………………….39
Appendix #19 San Lorenzo Ruiz De Manila……………………….39
Appendix #20 Networks and Connections………………………....40
Appendix #21 Company Home Page……………………………….42
Appendix #22 Competitors…………………………………………...42
Appendix #23 Flooded Areas………………………………………..43
Appendix #24 Project Delays………………………………………..44
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ABE International Business College
Cainta Campus
A member of the AMA Education System
I. Problem Statement
“Insufficient Number of Supplies in Jag Energy System Solutions
Resulting to Delays in Production”
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ABE International Business College
Cainta Campus
A member of the AMA Education System
II. Case Background
JAG Energy System Solutions is founded in the year 2014 by Mr.
John P. Gallardo and his brother Anthony P. Gallardo. It is their main office
is located in Leano st. Vista Verde Executive Village Cainta, Rizal. Anthony
is an IT expert and John is a civil engineer. They’ve been running a pro
audio business named Biobass for 19 years with multiple side jobs of IT
services under the name Questware and infrastructures. It is in the year
2013 when they realized that their system will not work out if they will stay
random accepting unrelated side jobs, so they decided to come up with a
company having 3 areas; Pro Audio, IT services and Solar. (See
Appendix #1-2, page 17)
By this time John already met a lot of people, mostly businessmen,
contractors, laborers and clients that soon became his associates. He
befriended high-class businessmen in the Philippines and was inspired to
step up his business. He got introduced and was interested to the
alternative energy provider which is solar. It is now the main focus of the
company.
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ABE International Business College
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A member of the AMA Education System
As a beginner in this field or line of business it is difficult at first for
the company because of not having a primary supplier to supply for their
panels, batteries and other materials which they need. Soon they got
associated with two known solar companies in the Philippines; Solar Home
Philippines and Canadian Solar. Having these two as suppliers is not that
enough for they are not into local panels because of issues regarding its
durability and appeal to the clients. Though, both can provide high-class
qualities specially Canadian Solar, but shipments can still be delayed from
time to time. Especially because of the batteries which are imported
overseas, resulting into delays of the whole production, from supplying
unto installing and because of this some clients are complaining from all
the delays. Also because of these delays they cannot accept more than
two projects at the same time, which is a negative factor for the company.
Having this kind of business is quite pricy than what John and Anthony
used to, but they are working harder each day to comply with the needs of
the company. (See Appendix #3-5, page 18-21)
As a company who’s specializing in 3 areas they must ensure its
credibility in all fields which they are involved. They want all of their
software and unit releases to go to production seamlessly, without defects
and delays, where everyone is aware and informed of the outcomes and
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ABE International Business College
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status of every work. The company also looks forward into a more
professional and smoother transaction with clients, suppliers and
employees. Today the company’s been encountering shipment delays and
too many release failures that may result in too many rollback failures. If
this kind of problems are ignored; resources will need to increase to
handle the cascading problems, and they may miss critical customer
deadlines which could result in lost revenue, penalties, lost business, and
further damage to the overall reputation of the company.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
III. Objectives of the Study
The objective of this research is to understand, analyze and lessen
the problems and issues occurring in JAG Energy System Solutions in
regards to the production delays because of the insufficiency of suppliers,
by evaluating the suppliers and future suppliers more thorough than
before. The researchers and readers might as well learn how to handle
such difficulties for future reference and knowledge. To lessen further
delays on the production, shipments and avoid customer complaints, by
having additional and alternative suppliers that are evaluated thoroughly
by the company.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
IV. Time Context
The problem is observed by the owner himself and the staffs in the
midst of the company growth in 2015, because of the increasing difficulties
that they are handling in regards the insufficiency of the suppliers that
results in delays for the whole production.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
V. Viewpoint
This research considered the viewpoint of the JAG Energy System
Solutions owner Mr. John P. Gallardo, the owner is the one who is
responsible for the network, evaluation, approving and signing of contracts
to suppliers and future suppliers as a hands on leader.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
VI. SWOT Analysis
STRENGTHS
Accommodating and professional titled staffs
JAG Energy System Solutions provides an excellent customer service
and labor services. They act professionally within working grounds and
treat one another as family. Employees are trained to communicate
professionally and to handle prospective clients, partners and suppliers,
despite your position in the company. (See Appendix #6- 7, pages 22-23)
High quality services
The company is constantly ensuring that all their materials for every
production and installation in every projects are all in excellent quality. And
all projects are handled smoothly just as how the clients are expecting it to
be. (See Appendix #8, page 24-25 )
Flexibility
JAG Energy System Solutions is a flexible company for it is an
integration of Biobass Pro Audio, provider of professional audio/video
installation services, and Questware a customized software provider. It
also serves into all kinds of companies from small to large scale. (See
Appendix #9-11 pages, 26-31)
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ABE International Business College
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A member of the AMA Education System
WEAKNESSES
Insufficient Staffs
The company has insufficient office employees, and that may result to
several difficulties for the firm. They need more staffs in the office for a
more organized productions, planning, and for all the files needed. (See
Appendix #12, page 33)
Limited Projects
Projects that are accepted by the company is only limited, projects
exceeding 20 million pesos will not be accepted by the company, it is to
avoid cash shortness caused by high producing materials.(See Appendix
#13, page 34)
Unorganized Office Structure
The office used by the company is quite messy and not an ideal
workplace for an employee. This causes inconvenience and discomfort for
the employees. (See Appendix #14, pages 35-36)
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ABE International Business College
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OPPORTUNITIES
Surrounded by houses, shopping malls and schools
They are located at Vista Verde Executive Village where it is
surrounded by houses, shopping malls like Sta. Lucia East Grand Mall,
Robinsons Metro East, Robinsons supermarket and also schools like
Manggahan High School and San Lorenzo Ruiz De Manila School, which
are all prospective clients, for the field of the business are consumable by
these communities.(See Appendix #15-19, pages 37 - 39)
Network and Connections
Strong networks and connections with professional entrepreneurs and
business associates are also a good opportunity for the company.
Collaboration and partnership credible suppliers and associates also helps
the company’s development, credibility, and trustworthiness.(See
Appendix #20, pages 40-41)
Social Media Marketing
Social media plays a big role in the marketing and growth opportunity
of the company as it promotes in a massive audience in different countries.
(See Appendix #21, page 42)
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ABE International Business College
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THREATS
Presence of Competitors
A lot of competitions are being practiced in the corporate world in any
field. The biggest threats in a company are the competitors both local and
international. One of the biggest competitors is Solartech Enterprise that is
in a much better location and is more matured than JAG Energy System
Solutions. (See Appendix #22, pages 42-43)
Natural Calamity
Cainta is one of the flooded area in Rizal, natural calamity especially
flood can affect the potential clients not to continue their purchase and
causes delays in productions.( See Appendix #23, pages 43-44)
Delays in the Implementation of Currently Approved Projects
The lack of visible progress in already agreed projects can damage
the company’s attractiveness to potential investors and clients. Delays in
the installation and whole production of the projects causes lots of conflicts
between the company, contractors and most specially clients. This may
cause to customer dissatisfaction and purchase cancellation, which will
affect the sales of the company, as well as the customers loyalty.
(Appendix #24 , pages 44-45)
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ABE International Business College
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VII. Alternative Course of Action
ACA #1. Conduct Evaluation to the Suppliers
Advantages:
Conducting an evaluation to the suppliers and future suppliers will
help the company to further investigate on which the most is qualified and
worth the risk to achieve the company’s own standard. It will enable them
to ensure the credibility of the supplier and the durability of the supplies
beforehand. Evaluating suppliers have different methods of which have
different factors to consider that will further make the process more
reliable.
Disadvantages:
Conducting an evaluation to the suppliers and future suppliers will
cause much work and use much effort that might have been used in other
more important and productive agendas. Having different methods of
evaluating suppliers may result on having additional higher costs that
might affect the company’s expenses.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
ACA #2. Attend forums and conventions
Advantages:
By attending in forums and conventions held both locally and
internationally will help a company gain a name in the corporate world. It is
also a platform to introduce your company, meet possible investors,
creditors, partners, prospect clients and most especially credible suppliers
all in one place and event. A wealth of knowledge is usually presented by
many speakers which they can use to innovate strategies and techniques
for the company. Through these kinds of events they can gain some ideas
from other businessmen.
Disadvantages:
The representative will have to deal with different kinds of people, on a
foreign place. He/she must be extra careful for they will not know who the
right person to interact with is; they might be with the wrong circle of
personalities such as close competitors that might get an insight of the
company strategies. Time spent away from your actual Business. Time is
always a concern when scheduling activities and some entrepreneurs
simply can’t spare the time away from their business for such activities.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
ACA #3. Stocking supplies
Advantages:
Ordering units from the suppliers overseas and stocking will avoid
delays, for the supplies will be ready at the warehouse. Also ordering a lot
of stocks at one transaction will lessen the expenses in shipments and
discounts are possible. Having more supplies is also an advantage to
meet the demand of every customer and if a company has enough supply
it will meet the need and avoid shortage of supply.
Disadvantages:
Stocking might damage the supplies specially if it is not taken care of
the right way. Panels are the most important supply and yet the most
fragile, a lot of factors might damage it resulting of bigger loss for the
company. Having too much stock will cause extra expense as it can lead
to a shortfall in your cash flow. Also having too little stocks can cause to
lost income in form of lost sales.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
VIII. Recommendation
The researcher recommends Alternative Courses of Action no. 1
Conduct evaluation to the suppliers and Alternative Courses of
Action no. 2 Attend forums and conventions that will help the
company gain wider connections, partners, associates and possible
suppliers in different locations promoting transparency and ensured
credibility that will surely help the firm with its difficulties of providing
supplies for their productions. It will also lessen the number production
delays and client complaints. Among the alternative courses of action,
ACA #1 and ACA #2 is the easiest way to implement rather than ACA #3
which is more risky both in the reputation of the company for possible
damages and in the loss of assets.
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ABE International Business College
Cainta Campus
A member of the AMA Education System
IX. Conclusion
Thus, having alternative suppliers that the company can trust and rely
on, other than the company’s main supplier will avoid production delays,
and the unit releases will go to production seamlessly, without defects and
delays in return the company will have a smoother transaction with the
clients without complaints of any delays.
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ABE International Business College
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Appendices
Appendix # 1
JAG Energy System Solutions logo
JAG Energy System Solutions
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Appendix # 2
Biobass Logo
Biobass
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Appendix # 3
Suppliers Logo
Canadian Solar logo
Canadian Solar
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Appendix # 4
Solar Home Philippines logo
Appendix # 5
Shipments to JAG Energy System Solutions
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Shipments from JAG Energy Systems Solutions to clients/site
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ABE International Business College
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Appendix # 6
Professional and titled Staffs
IT Professionals, Computer Science Graduates
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Appendix # 7
Liscenced Engineers
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ABE International Business College
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Appendix # 8
Quality Supplies and Materials
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ABE International Business College
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Appendix # 9
IT Services
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ABE International Business College
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ABE International Business College
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Appendix # 10
Pro Audio
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ABE International Business College
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Cardio Theatre
Appendix # 11
Infrastructure
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ABE International Business College
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Automated Lockers
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ABE International Business College
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Appendix # 12
Staffs
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ABE International Business College
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Appendix # 13
JAG Energy System Solutions biggest project for the month of
February, 2019
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Appendix #14
Work Place
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ABE International Business College
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A member of the AMA Education System
Appendix # 15
Location, and near houses
Appendix #16
Sta. Lucia East Grand Mall
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ABE International Business College
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Appendix #17
Robinsons Metro East
Robinsons Supermarket
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ABE International Business College
Cainta Campus
A member of the AMA Education System
Appendix #18
Manggahan Highschool
Appendix #19
San Lorenzo Ruiz De Manila school
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ABE International Business College
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A member of the AMA Education System
Appendix #20
Networks and connections
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ABE International Business College
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ABE International Business College
Cainta Campus
A member of the AMA Education System
Appendix #21
Social Media Marketing
JAG Energy System Solutions Facebook Page
Appendix # 22
Competitors
SolarTech Enterprises
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Solar Philippines
Appendix #23
Flooded Areas caused by Natural Calamities
Felix Avenue
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Flood inside Vista Verde caused by typhoon Mario
Appendix #24
Delayed shipments of batteries.
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ABE International Business College
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Delayed Project implementation caused by Employees’
unethical and unprofessional behavior
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ABE International Business College
Cainta Campus
A member of the AMA Education System
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