Introduction

Introduction .................................................................................................................................... 13 

1.1  Foreword ............................................................................................................................................... 13 
1.2  Summary of changes ............................................................................................................................ 13 
1.3  Definitions ............................................................................................................................................. 14 
1.4  Abbreviations ........................................................................................................................................ 16 
1.5  Cabin Operations Safety Best Practices Guide .................................................................................... 21 
IATA Cabin Safety .......................................................................................................................... 22 
2.1  IATA Cabin Safety Initiatives ................................................................................................................ 22 
  Cabin Safety Extranet Site................................................................................................................. 22 
  Cabin Operations Safety Conference ................................................................................................ 22 
  Cabin Safety Guidelines .................................................................................................................... 23 
  Health and Safety Guidelines ............................................................................................................ 23 
  Cabin Safety Data and Analysis ........................................................................................................ 23 
  IATA Cabin Operations Safety Technical Group (COSTG) ............................................................... 24 
  IATA Operational Safety Audit (IOSA) ............................................................................................... 25 
Safety Management ....................................................................................................................... 26 
3.1  Safety Management System (SMS) in Cabin Operations .................................................................... 26 
3.2  Safety Risk Management...................................................................................................................... 27 
  Risk Assessments in Cabin Operations ............................................................................................ 27 
  Safety Performance Indicators (SPIs) ............................................................................................... 28 
3.3  SMS Training ........................................................................................................................................ 30 
3.4  Safety Reporting ................................................................................................................................... 31 
  Characteristics of Effective Reports................................................................................................... 31 
  Process Flow ..................................................................................................................................... 35 
  Submission of Reports ....................................................................................................................... 35 
  Evaluation and Classification of a Report .......................................................................................... 36 
  Closure of Reports ............................................................................................................................. 40 
  The Value of Effective Cabin Safety Reports .................................................................................... 40 
3.5  Documentation ...................................................................................................................................... 41 
  Document Control .............................................................................................................................. 41 
  IOSA Table 5.1 – Operations Manual Content Specifications........................................................... 42 
Fatigue Risk Management............................................................................................................. 43 
4.1  Definition of Fatigue .............................................................................................................................. 43 
  Transient Fatigue ............................................................................................................................... 43 
  Cumulative Fatigue ............................................................................................................................ 43 
4.2  Fatigue Risk Management System (FRMS) ......................................................................................... 43 
  Stakeholders ...................................................................................................................................... 44 
  Components of a FRMS .................................................................................................................... 44 

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 Cabin Operations Safety Best Practices Guide

  Fatigue Management Guide for Airline Operators .............................................................................45 

  FRMS Policy and Documentation ......................................................................................................45 
  Fatigue Safety Action Group ..............................................................................................................45 
  Fatigue Risk Management Processes ...............................................................................................45 
  FRMS Promotion Processes ..............................................................................................................47 
  FRMS Training for Operators .............................................................................................................47 
4.3  Cabin Crew Fatigue............................................................................................................................... 48 
  Sleep ..................................................................................................................................................48 
  Contributory Factors ...........................................................................................................................48 
  Symptoms and Effects of Fatigue ......................................................................................................49 
  Fatigue Preventive Strategies ............................................................................................................49 
  Personal Mitigation Strategies ...........................................................................................................50 
  IMSAFE ..............................................................................................................................................50 
  Flight Time, Flight Duty Periods and Rest Periods ............................................................................50 
Cabin Crew ...................................................................................................................................... 52 
5.1  Number and Composition of Cabin Crew.............................................................................................. 52 
  Cabin Crew Safety Responsibilities ...................................................................................................52 
  Senior Cabin Crewmember ................................................................................................................52 
  Other Cabin Crew...............................................................................................................................53 
5.2  Cabin Crew Qualifications ..................................................................................................................... 53 
5.3  Cabin Crew Uniforms ............................................................................................................................ 54 
5.4  Cabin Crew Medical Standards ............................................................................................................. 55 
  Aeromedical Assessment ...................................................................................................................55 
  Alcohol, Drugs and Medication ..........................................................................................................55 
5.5  Media and Social Media Policy ............................................................................................................. 55 
5.6  Human Factors ...................................................................................................................................... 56 
  Human Factors Training .....................................................................................................................56 
5.7  Crew Resource Management (CRM) .................................................................................................... 57 
  CRM Training .....................................................................................................................................57 
5.8  Threat and Error Management (TEM) ................................................................................................... 58 
  Threat and Error Management Framework ........................................................................................59 
5.9  Cabin Crew Training.............................................................................................................................. 62 
  Training Records ................................................................................................................................63 
  Competency-based Training ..............................................................................................................63 
Communication .............................................................................................................................. 64 
6.1  Authority Definitions .............................................................................................................................. 64 
6.2  Chain of Command ............................................................................................................................... 64 
6.3  Common Language ............................................................................................................................... 65 

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 Introduction

6.4  Signals and Commands ........................................................................................................................ 65 

6.5  Read-Back Instructions ......................................................................................................................... 66 
6.6  Cooperation and Coordination .............................................................................................................. 66 
Operator Policies ........................................................................................................................... 67 
7.1  In-flight Entertainment (IFE) Systems ................................................................................................... 67 
7.2  Personal Transportation Devices.......................................................................................................... 67 
  Operators’ Experience and Risk Assessment of PTDs ..................................................................... 68 
  Recommendations regarding PTDs................................................................................................... 68 
7.3  Portable Electronic Devices (PEDs) ..................................................................................................... 69 
  Transmitting and Non-transmitting Electronic Devices ...................................................................... 69 
  Aircraft Fitted With On-Board Connectivity ........................................................................................ 69 
  Use of Portable Electronic Devices on Board.................................................................................... 70 
  Risk Assessment & Management - PEDs ......................................................................................... 71 
  Permitted, Restricted and Prohibited Portable Electronic Devices.................................................... 72 
  Medical Portable Electronic Devices ................................................................................................. 73 
  Monitoring PED Use in the Cabin ...................................................................................................... 73 
  Passenger Awareness of PED Policy ................................................................................................ 74 
  Low-Visibility Operations ................................................................................................................... 74 
  Suspected Electromagnetic Interference Report ........................................................................... 74 
  Publication of PED policy............................................................................................................... 75 
  Cabin Crew Training ...................................................................................................................... 75 
7.4  Non-certified Comfort Devices .............................................................................................................. 76 
  Risk Assessment – Non-certified Comfort Devices ........................................................................... 77 
  Decision Tool – Comfort Devices ...................................................................................................... 77 
7.5  Onboard Smoking Policy ...................................................................................................................... 78 
  Electronic Cigarettes .......................................................................................................................... 79 
7.6  Carry-On Baggage ................................................................................................................................ 80 
  Contents of Carry-on Baggage .......................................................................................................... 80 
  Risk Assessment – Carry-on Baggage .............................................................................................. 81 
  Carry-on Baggage Allowance ............................................................................................................ 82 
  Identification of Carry-on Baggage .................................................................................................... 83 
  Excess Carry-on Baggage ................................................................................................................. 83 
  Passenger Awareness of Carry-on Baggage .................................................................................... 83 
  Responsibilities .................................................................................................................................. 84 
  Oversized, Fragile and Special Articles ............................................................................................. 85 
7.7  Smart luggage....................................................................................................................................... 85 
  Smart Luggage with Integrated Lithium Batteries.............................................................................. 86 
  Smart Luggage with Integrated Active Devices ................................................................................. 86 

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 Cabin Operations Safety Best Practices Guide

  Quick Reference.................................................................................................................................87 
  Recommendations for Operators .......................................................................................................88 
  Smart luggage firefighting procedures ...............................................................................................88 
  Safety Risk Assessment – Smart Luggage ........................................................................................89 
7.8  Carriage of Lithium Batteries ................................................................................................................. 89 
  Damaged or Faulty Lithium Batteries .................................................................................................91 
  Carriage without Prior Approval of the Operator ................................................................................91 
  Carriage with Prior Approval of the Operator .....................................................................................91 
  Risk Assessment - Lithium Batteries..................................................................................................92 
  Passenger Awareness of Lithium Batteries .......................................................................................93 
7.9  Pets in the Passenger Cabin ................................................................................................................. 94 
7.10  Expectant Mothers ................................................................................................................................ 94 
7.11  Passengers of Size ............................................................................................................................... 95 
7.12  Non-discrimination................................................................................................................................. 95 
Carriage of Special Category Passengers ................................................................................... 96 
8.1  Deportees, Prisoners, Persons in Custody and under Administrative Control ..................................... 96 
  Determination of requirement for an Escort .......................................................................................97 
  Procedures for Carriage Without an Escort .......................................................................................97 
  Procedures for Carriage With an Escort ............................................................................................97 
  General guidance for the transport of persons in lawful custody, persons under arrest, or convicted
criminals under escort .....................................................................................................................................98 
8.2  Unaccompanied Minors......................................................................................................................... 99 
  Risk Assessment – Unaccompanied Minors ......................................................................................99 
  Tracking of Unaccompanied Minors...................................................................................................99 
  Care of Unaccompanied Minors On Board ......................................................................................100 
8.3  Passengers with Children.................................................................................................................... 100 
8.4  Passengers with Infants ...................................................................................................................... 101 
  Infants Reaching Two Years of Age within the Validity of Ticket .....................................................101 
  Bassinets and Infant Floatation Equipment .....................................................................................101 
8.5  Child and Infant Restraints .................................................................................................................. 101 
  Infant Restraint .................................................................................................................................102 
  Child Restraint ..................................................................................................................................102 
  Policies and Procedures...................................................................................................................102 
  Permitted Locations in the Cabin .....................................................................................................102 
  Awareness of Policy .........................................................................................................................103 
8.6  Passengers with Reduced Mobility ..................................................................................................... 104 
  Categories and Codes......................................................................................................................104 
  Boarding and Disembarking .............................................................................................................105 
  Maximum Number and Requirement for Assistants ........................................................................105 

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 Introduction

  Evacuation Procedure ..................................................................................................................... 106 

  Seating ............................................................................................................................................. 106 
  Accessible Lavatories ...................................................................................................................... 106 
8.7  Individual Safety Briefings .................................................................................................................. 106 
8.8  Incapacitated Passengers .................................................................................................................. 107 
  Medical Clearance ........................................................................................................................... 107 
  Refusal or Removal of Incapacitated Passengers........................................................................... 107 
  Disembarkation of Incapacitated Passengers ................................................................................. 107 
  Transit of Incapacitated Passengers ............................................................................................... 107 
  Group Travel .................................................................................................................................... 108 
  Medical Information Form ................................................................................................................ 108 
  Frequent Traveler’s Medical Card ................................................................................................... 108 
8.9  Medical Equipment ............................................................................................................................. 108 
  Wheelchairs ..................................................................................................................................... 108 
  Oxygen............................................................................................................................................. 109 
  Stretchers......................................................................................................................................... 109 
  Loading of Special Equipment ......................................................................................................... 109 
  Mobility Aids ..................................................................................................................................... 109 
8.10  Service Animals .................................................................................................................................. 110 
  Emotional Support or Psychiatric Service Animals...................................................................... 110 
Safety Equipment and Systems ................................................................................................. 111 
9.1  Preflight Checks .................................................................................................................................. 111 
9.2  Usage of Equipment ........................................................................................................................... 111 
9.3  Axes .................................................................................................................................................... 112 
9.4  Bassinets ............................................................................................................................................ 112 
9.5  Cabin Crew Stations ........................................................................................................................... 112 
9.6  Cabin Crew High-visibility Outerwear ................................................................................................. 113 
9.7  Doors and Exits................................................................................................................................... 114 
9.8  Emergency Lighting ............................................................................................................................ 115 
9.9  Emergency Locator Transmitters........................................................................................................ 115 
9.10  Hand-held Fire Extinguishers ............................................................................................................. 116 
9.11  Automatic Fire Extinguishers .............................................................................................................. 116 
9.12  Non-mandatory Firefighting Equipment .............................................................................................. 117 
9.13  Fixed Oxygen Systems ....................................................................................................................... 117 
9.14  Flashlights ........................................................................................................................................... 117 
9.15  Life Vests/Jackets and Floatation Devices ......................................................................................... 118 
9.16  Megaphones ....................................................................................................................................... 118 
9.17  Passenger Address System ............................................................................................................... 118 

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9.18  Passenger Safety Information Cards .................................................................................................. 119 

  Design and Location.....................................................................................................................119 
9.19  Passenger Seats ................................................................................................................................. 120 
9.20  Seatbelts ............................................................................................................................................. 120 
  “Y Fixing” Seatbelts ......................................................................................................................120 
  Airbag Seatbelts ...........................................................................................................................120 
  Three-point Seatbelts ...................................................................................................................121 
  Extension Seatbelts......................................................................................................................121 
  Cabin Crew Seat Harness ............................................................................................................121 
9.21  Portable Oxygen Bottles...................................................................................................................... 121 
9.22  Protective Breathing Equipment.......................................................................................................... 122 
9.23  Restraining Devices for Unruly Passengers ....................................................................................... 122 
9.24  Safety Demonstration Kits ................................................................................................................... 122 
9.25  Slides, Slide/Rafts and Life Rafts ........................................................................................................ 123 
9.26  Emergency/Survival Equipment .......................................................................................................... 123 
9.27  Smoke Detectors ................................................................................................................................. 124 
Aircraft Door Safety.................................................................................................................... 125 
10.1  Risk Assessment – Door Procedures ................................................................................................. 125 
10.2  Operation of Aircraft Doors ................................................................................................................. 126 
  Door Operation Policy ..................................................................................................................126 
  Cabin Crew Door Operating Responsibilities ...............................................................................127 
  Departure - Door closing ..............................................................................................................127 
  Preparing Doors for Departure .....................................................................................................127 
  Preparing Doors for Arrival ...........................................................................................................128 
  Arrival – Door Opening .................................................................................................................128 
  Signals ..........................................................................................................................................129 
10.3  Removal of Ground Equipment from Aircraft Cabin Doors ................................................................. 129 
10.4  Inadvertent Slide Deployment ............................................................................................................ 130 
  Communication and coordination .................................................................................................130 
  Stop Drop Review ........................................................................................................................132 
  Cross Check Procedures .............................................................................................................133 
  Reopening Of Cabin Doors ..........................................................................................................133 
  Door operation with a door checker .............................................................................................133 
  Threat and Error Management in Slide Deployment....................................................................134 
  Establishment of memory aids .....................................................................................................134 
  Door Armed Warning Systems .....................................................................................................134 
Preflight ....................................................................................................................................... 136 
11.1  Crew Briefings ..................................................................................................................................... 136 

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 Introduction

  Journey Briefing between Flight Crew and Cabin Crew .............................................................. 136 
  Safety Briefing of Cabin Crew...................................................................................................... 137 
  Service Briefing of Cabin Crew .................................................................................................... 137 
11.2  Aircraft Protection and Access Control of Restricted Areas ............................................................... 137 
  Cabin Inspectors .......................................................................................................................... 138 
11.3  Security Search/Checks ..................................................................................................................... 138 
  Baggage Identification Check ...................................................................................................... 139 
11.4  Safety Equipment Check .................................................................................................................... 139 
11.5  Galley Checks ..................................................................................................................................... 139 
  Reporting Defective Galley Equipment ........................................................................................ 139 
11.6  Communication with Ground Staff ...................................................................................................... 139 
11.7  Passenger Information List (PIL) ........................................................................................................ 140 
11.8  Cabin Crew Positions for Boarding ..................................................................................................... 140 
11.9  Passenger Seating ............................................................................................................................. 140 
  Risk Assessment - Use of Crew Seats by Passengers ............................................................... 141 
11.10  Passenger Count ................................................................................................................................ 141 
  Discrepancies .............................................................................................................................. 141 
11.11  Fueling with Passengers Embarking, On Board or Disembarking ..................................................... 142 
11.12  Ordinance Signs ................................................................................................................................. 143 
  No Smoking Sign ......................................................................................................................... 143 
  Fasten Seatbelt Sign ................................................................................................................... 143 
  Portable Electronic Device Sign .................................................................................................. 143 
11.13  Passenger Safety Briefing .................................................................................................................. 143 
  Safety Announcements ................................................................................................................ 144 
  Briefing of Passengers Seated Adjacent to Self-help Exits ......................................................... 145 
11.14  Cabin Service on the Ground in the Event of a Delay ........................................................................ 146 
11.15  Deicing and Anti-icing ......................................................................................................................... 146 
Departure .................................................................................................................................... 147 
12.1  Preparation for Aircraft Movement ...................................................................................................... 147 
12.2  Preparation of Doors for Departure .................................................................................................... 147 
12.3  Cabin Secure Check ........................................................................................................................... 147 
12.4  Cabin Crew Seated for Departure ...................................................................................................... 148 
12.5  Takeoff Signal ..................................................................................................................................... 148 
12.6  Silent Review ...................................................................................................................................... 148 
12.7  Sterile Flight Deck ............................................................................................................................... 150 
12.8  Entering and Leaving the Flight Deck ................................................................................................. 150 
In Flight ....................................................................................................................................... 152 
13.1  Cabin Services .................................................................................................................................... 152 

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 Cabin Operations Safety Best Practices Guide

  Service of Hot Beverages.............................................................................................................152 

13.2  Monitoring the Cabin ........................................................................................................................... 153 
13.3  Galley Safety ....................................................................................................................................... 154 
  Use of Galley Equipment..............................................................................................................154 
  Liquid Spillage from Galley Rubbish Bins and Drains..................................................................154 
  Use of Dry Ice ...............................................................................................................................155 
  Circuit Breakers ............................................................................................................................156 
13.4  Service to Flight Crew ......................................................................................................................... 156 
13.5  Service of Alcohol................................................................................................................................ 157 
  Cabin Crew Response to Signs of Intoxication ............................................................................158 
13.6  Turbulence .......................................................................................................................................... 158 
  Risk Assessment – Turbulence ....................................................................................................159 
  Levels of Turbulence ....................................................................................................................159 
  Causes of turbulence ...................................................................................................................160 
  Proactive Fasten Seat Belt Policy ................................................................................................160 
  Communication ............................................................................................................................161 
  Anticipated turbulence ..................................................................................................................161 
  Unanticipated turbulence..............................................................................................................161 
  Cabin Crew Response .................................................................................................................161 
  Turbulence reporting ....................................................................................................................162 
13.7  Dangerous Goods ............................................................................................................................... 164 
Descent and Landing ................................................................................................................. 165 
14.1  Descent ............................................................................................................................................... 165 
14.2  Passenger Briefing Prior to Landing ................................................................................................... 165 
14.3  Return of Coats, Jackets and Other Clothing ..................................................................................... 165 
14.4  Pre-landing Cabin Secure Checks ...................................................................................................... 165 
14.5  Descent and Landing Signals ............................................................................................................. 165 
14.6  Cabin Crew Seated for Landing and Arrival ........................................................................................ 165 
Arrival .......................................................................................................................................... 167 
15.1  Preparation of Doors for Arrival........................................................................................................... 167 
15.2  Door Opening ...................................................................................................................................... 167 
15.3  Passenger Disembarkation ................................................................................................................. 167 
15.4  Post disembarkation ............................................................................................................................ 167 
Abnormal and Emergency Procedures .................................................................................... 168 
16.1  Management of Emergencies ............................................................................................................. 168 
  Levels of Stress ............................................................................................................................168 
  Landing Categories ......................................................................................................................168 
  Unplanned and Planned Emergencies.........................................................................................168 

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 Introduction

  Urgent Communication ................................................................................................................ 168 

  Managing Filming During Emergencies ....................................................................................... 168 
16.2  Crewmember Incapacitation ............................................................................................................... 169 
  Flight Crew Incapacitation ........................................................................................................... 169 
  Suggested Cabin Crew Incapacitation Drill ................................................................................. 170 
16.3  Cabin Pressurization ........................................................................................................................... 170 
  Non-pressurization ....................................................................................................................... 170 
  Depressurization .......................................................................................................................... 170 
  Hypoxia ........................................................................................................................................ 171 
  Guidance for Depressurization Procedures ................................................................................. 172 
  Suggested Cabin Crew Depressurization Drill ............................................................................ 173 
16.4  Rapid Deplaning ................................................................................................................................. 173 
  Suggested Cabin Crew Rapid Deplaning Drill ............................................................................. 174 
16.5  Emergency Evacuations ..................................................................................................................... 174 
  Initiating Evacuation ..................................................................................................................... 175 
  Unplanned Emergency Evacuation ............................................................................................. 175 
  Planned Emergency Evacuation.................................................................................................. 175 
  The Brace Position....................................................................................................................... 178 
  Suggested Cabin Crew Drill – Emergency Evacuation ............................................................... 181 
  Carry-on Baggage during an Evacuation .................................................................................... 181 
  The Effect of Smoke and Fire during Evacuation ........................................................................ 182 
  Slide Evacuation with Infants and Young Children ...................................................................... 182 
  Passenger Commands during an Emergency ............................................................................. 183 
  Aircraft Rescue and Firefighting Signals ..................................................................................... 185 
  Evacuation of Cabin Crew ........................................................................................................... 186 
  Post-evacuation ........................................................................................................................... 186 
  Ditching ........................................................................................................................................ 187 
16.6  Fire ...................................................................................................................................................... 188 
  Prevention and Early Detection ................................................................................................... 188 
  Smoke and Burning Odors .......................................................................................................... 189 
  Hidden Fires................................................................................................................................. 190 
  Fighting a Fire .............................................................................................................................. 191 
  Lithium Battery Fires .................................................................................................................... 192 
16.7  Cabin Fume Events ............................................................................................................................ 194 
16.8  Escaped Animals in the Cabin ............................................................................................................ 195 
  Prevention .................................................................................................................................... 195 
  Indicators ..................................................................................................................................... 195 
  Assessment ................................................................................................................................. 195 

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 Cabin Operations Safety Best Practices Guide

  Potential Hazards and Suggested Containment Method .............................................................196 

  Suggested Cabin Crew Drill – Escaped Wildlife Inflight...............................................................196 
Security ....................................................................................................................................... 197 
17.1  IATA Security Management Systems Manual .................................................................................... 197 
17.2  Liquids, Aerosols and Gels (LAGs) ..................................................................................................... 197 
  Medical and Special Dietary Requirements .................................................................................198 
  LAGS Purchased as Duty Free ....................................................................................................198 
17.3  Reinforced Flight Deck Door ............................................................................................................... 198 
17.4  Unruly Passengers .............................................................................................................................. 199 
  Company Policy ...........................................................................................................................199 
  Levels of Threat............................................................................................................................202 
  Contributing factors .....................................................................................................................204 
  Preventative Measures.................................................................................................................204 
  Identification of and Response to Unruly/Disruptive Passengers ................................................205 
  Warning Cards .............................................................................................................................207 
  Restraining Devices .....................................................................................................................208 
  Post incident .................................................................................................................................208 
  Legal Aspects ...............................................................................................................................208 
  Police Involvement .......................................................................................................................209 
  The Role of the Pilot-in-Command ...............................................................................................210 
  Reporting of Incidents and Required Documentation for Prosecution .........................................210 
17.5  Crew Protection During Layovers ....................................................................................................... 211 
Health and Medical Care On Board .......................................................................................... 212 
18.1  Cabin Insect Extermination (Disinsectization/Disinsecting) ................................................................ 212 
  Method 1: Preflight and top of descent combined ........................................................................212 
  Method 2: Blocks Away ................................................................................................................212 
  Method 3: Residual ......................................................................................................................212 
  Proof of Disinsecting/Disinsectization ..........................................................................................212 
  Risk Assessment - Disinsectization .............................................................................................213 
18.2  Medical Care Policy............................................................................................................................. 213 
18.3  Passive Screening of Passengers ...................................................................................................... 214 
18.4  Medical Event Process ........................................................................................................................ 215 
18.5  Reporting of Medical Incidents ............................................................................................................ 215 
18.6  When to Cease Cardiopulmonary Resuscitation (CPR) ..................................................................... 216 
18.7  Handling of a Death on Board ............................................................................................................. 216 
18.8  Carriage of Medical Portable Electronic Devices (MPEDs) ................................................................ 217 
  Airway Pressure Devices .............................................................................................................217 
  Portable Oxygen Concentrators ...................................................................................................217 

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 Introduction

  Acceptance and Use of MPEDs .................................................................................................. 217 

18.9  Emergency Equipment and Supplies ................................................................................................. 217 
  First Aid Kits ................................................................................................................................. 217 
  Medical Kit ................................................................................................................................... 218 
  Universal Precaution Kits ............................................................................................................. 218 
  Automatic External Defibrillators.................................................................................................. 218 
  Survival Equipment ...................................................................................................................... 218 
18.10  Training ............................................................................................................................................... 219 
18.11  Cabin Crew Manual ............................................................................................................................ 219 
18.12  Cabin Crew Protection ........................................................................................................................ 219 
18.13  Crew Immunization ............................................................................................................................. 219 
18.14  Carriage of Passengers with Communicable Diseases...................................................................... 219 
Food and Hygiene ...................................................................................................................... 220 
19.1  Acceptance of Catering Supplies on Aircraft ...................................................................................... 220 
19.2  Crew Service Briefings ....................................................................................................................... 220 
19.3  Hygiene and Sanitation ....................................................................................................................... 220 
  Risks and Prevention ................................................................................................................... 220 
  Personal Hygiene......................................................................................................................... 221 
  Galley Equipment......................................................................................................................... 222 
  Special Cleaning .......................................................................................................................... 222 
19.4  Food Safety......................................................................................................................................... 222 
  Adequate Temperature ................................................................................................................ 223 
  Keeping Food at the Correct Temperature .................................................................................. 223 
  Heating Process........................................................................................................................... 223 
  Insects and Foreign Objects ........................................................................................................ 223 
19.5  Suspected Food Poisoning ................................................................................................................. 223 
19.6  Allergen Management ......................................................................................................................... 223 
19.7  Special Meals...................................................................................................................................... 224 
19.8  Potable Water and Ice ........................................................................................................................ 225 
  IATA Drinking-Water Quality Pool ............................................................................................... 225 
19.9  Feedback from Passengers and Crew ............................................................................................... 225 
19.10  Reporting of Service Delivery Irregularities ........................................................................................ 225 
References and Appendices ..................................................................................................... 226 
20.1  Phonetic Alphabet ............................................................................................................................... 226 
20.2  References.......................................................................................................................................... 226 
  Expanded use of PEDs ................................................................................................................ 226 
  Electronic cigarettes .................................................................................................................... 227 
  Evacuation ................................................................................................................................... 227 

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 Cabin Operations Safety Best Practices Guide

  Lithium Batteries...........................................................................................................................227 
20.3  Related Organizations ......................................................................................................................... 228 
Appendix A – Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices (PED).... 230 
Appendix B – Amplified Cabin Crew Checklist for Fires Involving Batteries and Portable Electronic Devices
(PEDs) ............................................................................................................................................................. 233 
Appendix C – Sample Fatigue Report Form for Cabin Crew .......................................................................... 239 
Appendix D – Sample Unruly Passenger Policy ............................................................................................. 241 
Appendix E - Sample Airline Violation Warning .............................................................................................. 244 
Appendix F - Sample Passenger Notification Card ......................................................................................... 245 
Appendix G – Sample Unruly Passenger Incident Report .............................................................................. 246 
Appendix H – Sample Briefing to Authorities Cards ........................................................................................ 250

12 4th Edition 2018