Appendix 1 – Competency checklist
Element 1 – Establish team performance plans
As a team leader, I Don’t Know I can Notes
have the following know some do this
skills and knowledge
Writing a clear vision
statement
Writing team purpose
statements
Writing SMART
objectives
Defining a team’s
responsibilities and
expected outputs
Aligning team
roles/strengths to
team action plans
Creating a team
action plan
Effectively planning
processes and
techniques
Developing team
member
performance
BSBWOR502 Lead and manage team effectiveness 1st edition version: 2
© Innovation and Business Industry Skills Council Ltd
Element 2 – Develop and facilitate team cohesion
As a team leader, I Don’t Know I can Notes
have the following know some do this
skills and knowledge
Running team
meetings
Methods for gaining
the team’s input
(focus groups,
brainstorming)
Strategies for
ensuring team
member
accountability
Giving effective
feedback
Planning for team
member
performance
Developing
processes to support
team members in
resolving issues
Writing a complaint/
grievance policy or
procedure
Problem-solving
methods and
techniques
BSBWOR502 Lead and manage team effectiveness 1st edition version: 2
© Innovation and Business Industry Skills Council Ltd
Element 3 – Facilitate teamwork
As a team leader, I have Don’t Know I can Notes
the following skills and know some do this
knowledge
Identifying the dynamics
within my team
Establishing agreed team
values and behaviours
Acting as a role model for
my team
Identifying steps to
making clear decisions
Coaching for
performance
Identifying my own
leadership strengths
Motivating and
empowering my team
Ways to survey my team
BSBWOR502 Lead and manage team effectiveness 1st edition version: 2
© Innovation and Business Industry Skills Council Ltd
Element 4 – Liaise with stakeholders
As a Team Leader, I Don’t Know I can Notes
have the following skills know some do this
and knowledge
Techniques to gather
data on effective team
communication
Reporting and
presenting to
stakeholders
Barriers to effective
communication
Knowing my team and
ways to build trust
Conflict resolution
methods
Ways technology can
support communication
within my team
Using mediation
processes to resolve
team communication
issues
Ways to negotiate a
resolution
BSBWOR502 Lead and manage team effectiveness 1st edition version: 2
© Innovation and Business Industry Skills Council Ltd