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Lecture 3 - Problem-Solving Tools - Random Servicing

Random servicing is a method improvement tool used to optimize worker-machine relationships when it is unknown when facilities will need servicing or how long servicing will take. The probability of 0, 1, 2, etc. machines being down can be calculated using binomial expansion. This probability is then used to determine the expected hours lost in a workday. Finally, the total expected cost per piece for a given worker-machine arrangement can be determined to optimize the relationship.

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Ahmad Chehab
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1K views10 pages

Lecture 3 - Problem-Solving Tools - Random Servicing

Random servicing is a method improvement tool used to optimize worker-machine relationships when it is unknown when facilities will need servicing or how long servicing will take. The probability of 0, 1, 2, etc. machines being down can be calculated using binomial expansion. This probability is then used to determine the expected hours lost in a workday. Finally, the total expected cost per piece for a given worker-machine arrangement can be determined to optimize the relationship.

Uploaded by

Ahmad Chehab
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Lecture 3

Problem-solving tools: random servicing


INDE 320: Work Measurement and Methods Engineering
Dr. Nadine Moacdieh

Adapted from Freivalds & Niebel (2013)


Chapter 2
Method improvement tools
• Optimize the worker-machine relationships:
– Synchronous servicing
– Random servicing
– Complex relationships
– Line balancing
Random servicing
• Not known exactly when a facility needs to be
serviced or how long servicing takes

Machine Machine Machine Machine


1 2 3 4

Each one down with a probability p


Random servicing
• Not known exactly when a facility needs to be
serviced or how long servicing takes
• Use binomial expansion to calculate probability of
0, 1, 2, 3, . . ., n machines down (n relatively small)
– p: probability of downtime
– q = 1 – p: probability of runtime
Random servicing
• Use probability of downtime to determine the
hours lost in a certain workday

# machines down
Probability Machine hours lost per workday
(k)
0 p(k=0) (Machines idle 0)*p(1)*(working hours)
1 p(k=1) (Machines idle 1)*p(2)*(working hours)
… … …
n p(k=n) (Machines idle n)*p(n)*(working hours)
Random servicing
• How to determine optimal worker-machine
relationship: total expected cost per piece for a
given arrangement
Example 4
Example 4
Example 5
Example 5

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