INTERNATIONAL Iso STANDARD 9001 Quality management systems — Requirements ‘jdm de management quits — Ege ‘sowmsramee)150 s001:2000(€) ses Ae Stns cpa ear ct rar ao aro. apa ee Sng, lsat hs meray ny aa ey eye SS Coo nocy ets meson sng oan ese mh rel Scr si nas oa iaoal i A ‘COPYRIGHT PROTECTED DOCUMENT ‘erro a cae t,o a i a nme mr ot ay yy thonegmotunea, nag pare ue a ase ey hc Ss ae Somes a, Cana150 9001:2000(6) Contents reo 1 Scope 1.1 Gomera 12 pletion 2 Normative earences 4 uatty management system 41 Genera requirements 42. Documentation equroments 5 Management esponebity 5.1, Management commitment 52 Customer fous 53. Quay potey 54 Planing 555. Responsbity, autor and communication 156 Management review 16 Resource management 1. Provision of rsouree 7 Product retzation 74. Planning of product eazaton. 12. Customerselated processes. 1.3. Desgn and development... 7A, Purchasing om 7 7.8. Production and service provision. 178. Control of monitoring and measuring equipment ‘Measurement, anys and improvement 45 Improvement ——— ‘Annex A (formate) Corespendence between ISO 9001:2008 and 160 140012008 ‘Annex 8 rfomatve) Changes between 15060012000 and 60 9001:2008 Biography.150 9001:2000(6) Foreword 180 (he Itratona Ogaizton for Standard) fa woe adr ftir stands todas (ts0\membar baes. The wot of brparing ternal Stancaréeepormaty cared ot heh 190. {cela ammo. Eaah mama body mnrstd neue fr whi acc conte hasbeen ‘Sinlatad nas ha igh fo be ropeente on at commie mtemonal renzo, goverment oc ‘are govrnmert lon with 1S, apart fe work 150 calabratoe dose wih Iman ‘ceocica Commision (EC) a llr of ctechcal Sanrdzston Intemational Standaresae date in acadance wih eres gen in he ISONEC Dec Pa 2 ‘Tho main 16k o tecnical commas Iso prpare Intemational Sadar. Dr hero Sanda oped by the lec! comes are costs tte mamta bade fer wang. btn 88h iromtna Stand rogues appro by ast 7% he mam bad asin oe ‘Aton ran ote oss hat some ofthe emis his document may be the jt of patent ah 60 shat nt be ha reper denn nyo atch pan Mas 180 9001 was prepara by Tenicel Commies ISO/TC 178, Quay management and quay assurance ‘Scores SC, Gualty stam “This our edon cancals and ces the third eon (10 900200), which has Been amended cay ms nto tt ands eahaceeompettay wa 120 140012004 Dota the changos between thei een and hs our eon tegen Anna 8.150 9001:2000(6) Introduction “Th adoption of 2 aukty management sytem should be a sao don ofan eration, Th dion ndimplementan of an organza culty management system ence by 4) Ra oxanzaonal ernment, changes Mal ervonment and the ks stored with nat ‘reer 1) vain nec, he prt bcs, 4) to proucs it proies, ) te processes tempos, 1) te sae and orginal srt 114 ot he inter of his nteratonl Standart imply wnicmity nthe suture of ety management Sysarsorunformiy f octane, ‘The gusty management system reqromens speiiod hs nmatna Standard re complemen o Inqaemers or rau inomatonmanad "NOTE Tar Gunes sasedng fing “Th laatonal Standard canbe used by itera and esteral pares, ncng caeston bade, 10 {ese the ovarzaon's aby to moet cucoror, ary and feguon Teuemens epeabe to Be ‘dual ante oruncatan can requremens “To guaty management princes sate 10 S000 an SO 9004 ave been taken ine conden dag ‘he development a is hematonal Stan. 0.2 Process approach ‘Ts neraonal Sand promotes ie adoption o a process approach hon devon srlomersng as inoue acne tay manga jn, ence ste scion may Foran organization to tuncon elective, tas lo deeine and manage rumeout Inked aces. Ax ‘Say ort faces Ung reso and managed nor enale ha raematon ot pts to fut, canbe consiored asa proces fen he opt fom ane process oa forms hep to the ex ‘The apleaton oa ystam of processes mtn n omanzaton, toate wh he etn andineactons Glneteproceses, and tar management proauca he doses acon, can be mda a8 80 oes rene fn adartage of ho process approach to ongoing contol at pov oer te kage between the Indl precesas won he yee of poceseos, oo wees oe ur contnaion ond meracion. ‘en used wat a gusty management yt sich an appteach enghaszes te inpcance ot 8} understanding and mecing equtoment, the need conser processes in ome of added va180 9001:2000(6) 6) ttaingreaut ofprocespatomance and eactvenes, and comin ererovoment of processes basod on cbactve measurement ‘Tho modal ofa procass based quay managanent syst shown in igue 1 Mata the proces nage Ppotonied in Causes 0 8. The Musrason shows fal ccs. ley '2 cantar oe i deine Faqurmets ar inp. Mentoring of extomersastacon request tuations eng © {Stoner perception at wher the organston as met he aromerreramets, The oa han Fart cover al he requis ofthe ormetonal Sant but doesnot Show pocasus 8 dealed OIE dno trates mn ser Ovni FEA nb plata pas POCA nb Par tala ne ec pee rece dermis ncn wn ied te ‘cower ne Dec art tprseas ‘uc men ere mesere proce nd pec ogni Flies, eects an equamets od ‘mponorenn ‘et ak eon carina pom proces prance, ‘Continual improvement of ‘the quality management system customers ‘Figure 1 ~ Model oa prosss-base quay manegement syst “ (20 0-p ned150 9001:2000(6) (03, Relationship with 160 9004 {806001 an 1809004 are quay management eytem standards whi have bean doned 1 complemen lok oe bt ean aan be used dependent 1506001 epaiios rqurrents lr 2 quay managamant syst fa canbe vee for nara appaon by ‘rgonzaon, or for craton, or for contacts! pupesea. lesa on the elecvereas of te qy ‘management syst n metg ustemetequrerenta ‘A etna of pubiaton of Pi nema! Standard 150 SOO funder ron. The reed eon of {So Boot at rove gultance 10 management fr acing sustanes sucess fray ergarzaonin9. amples, dorending, and ever changing, enenment. 150-900 proves aie Sour on quay ‘Ranagement than 150 9001" adeesans he need and omecators ofa ead pares td hee Eatacon, y tho sjtemats and continua mproneren of We ogra parma, However, ent inandd lr ceraton ropa ocanrctn use (04 Compatiiity wit other management systoms Dung the devopmert of ths itemalonal Sanders, due conideraton as gen othe rovsone of TS0 '4ao.200¢ to enhance te compat he wo stanaaas forthe batt he wer Somme ‘Amex shows th catepandence beeen #50 G0012008 ar 1S0 "40012004 ie terme Snr on et ce eqns pet as maragei tas sch ‘hose parce 1 wotonmental management cosmatonal haath and sale sogeme cl Ienapomet ork mananenert Hower, th lrpaoal Suna enaes an Opanzaton to gh Iiogats te om oust maragemantsyser wth alte manageman syste aquaria. pose Sorparzaon to aeapitsetting management eyer) moder eslaah gusty managerrt eon ‘compte wih ie equremerts oss eretona Stardar oko apt ened “INTERNATIONAL STANDARD 150 900%:2000(6) Quality management systems — Requirements 1 Scope 1. Genera ‘Tia neatonal Standard species requirement ra sly management ajatem whe an oxpaniain ) reeds © demonatate ts sily te consstenty prove post that meds cusamer are appcabe ‘Sau andeputr requreens, na ») ime enhance custome! slsacton trough We eve apical the ssa, cing poceseas {or soriml improvement the sytem a he ssranc’ fear w emer an Sopa Sitey ana epuetr rogurement NOTE ne eatin Sian, ee pode o seen 1 roa and oro. cone 2) ayes exposing omnes elton proceso, NOTE sims anand eadromens canbe petit gure 12 Application ‘A requloments of the tematonal Sanda are generic and oe intended to be apoleble 6 a ‘rps, roars of ype, 2 and prod rode, ‘er ay regan) hie wmatona Standar carat e aps uso he nate negation [nds product hs can be eaidered br oxauson ‘ner excisions ae mae, chins of oom tts neato Standard ar not cepa loss hace ‘icles ao Inf wo requremonts wih Cluce 7, and sch econ do ot ae the ognize Shige eprops pro ha mons case’ and spa sry an od 2. Normative references ‘The tolonng rearenced documents ate indepen for the eppcaton of tie doaunart. For dated ‘arenca, oy ha aon ses apna Forundted celeron hele eon ot eeneneed decent lrclodng any amendment) opie. 80 60002005, Quay management sts — Fandumaniae and weablry 3 Terms and definitions Forte pusposee lh ocuenthe ems and ions en n 180 9000 apy “Teohout the tot of Bis nerratonl Stan, hrover te em “PoMie ocr, & ean ao mean180 9001:2000(6) 4 Quality management system 44 Genera requirements ‘The ergarzaton shall etch, documert, implement and muna & qutty manaoemert syst and ‘anny empowefeefecvennse in acrordance wih he raqureants teens! Sundar “Te organza hat 8) etine the processes needed forte qulty management system aha appcalon trough he ‘ramon (oe 2), 1») etorine he sequence andntaacon of hoe processes, ©) etn eter and msnode meade to ensue th oth Ww opetaon and cont hee processee gsi tea ecu romain race fs aetna meng ©) moni measure where appa, ard analyse these processes, and 1 inplemert eon necessary o achiev loned rents and cnt erprovement ol ase processes. Taco processes shall be managed by te organization In accordance wih the raquanents cf his ‘ete an ogization chooses to ctzutce any proces that acs pod confemiy 1 reemets. he ‘ianzaton shal nous coro ove uch prosiese.The ype arene of cai be apps to hen ‘SRenucnd poceceee tole defend wit te Gully managorert ese, NOTE Pra ei te iy rr te es ir ee pect tr mre (vnc, provac ol eccoces pos ean meaner, ona aims NOTE2 An -wusaced ows ia pecs ath azar nets sly management a wich ‘etrgnamon noses ohne paraoesty an en NOTE. Exerc! vuoi recees nt otc anche mapa ony Sit ry pny ern hoe ene ns saad 9) ea em ct td en in yo ops el na 1) he peta mich conte oes shred he capi aoa the csr cr ahh pcan 74 42 Documentation requirements 421. General Tho quality management esta documentation shal cide 2) ouuanted eatomens oa quay pally and quay cojectves, 1) quay mann, ©} documented procures ans recor road by hi nterational Standard nd 4 cocumerts,nclang record, dearined bythe erginizaion to be necessary to eae the elective ‘ong, opstaton and cont te rosa. 2 elcome180 9001:200%) NOTE 1 hae the om “ocsneied pocatus” appears wh 8 mtn! Stn, fe mae hat he ‘edi tetas, Snanats ane ond sane eg omnes aut ‘ner mre rca’ hraquumen or ocumered ocr mayb oven ma ne Sat NOTE? Th trot quty management tm donarataton can om ne opson am do 2) fe sea chrpnaan adie fas, 1) ew eampesy oes rf herent. on ©) campatanes o pearl NOTES. The cunt cin te nay rye omen 422 aly manual “The organza sha ete and main a quit manual ht inde 2) ecm oe any managment eas fd ten ay exons b) the docunenis proses estabichod foto quay managemor 5m, oleate to thm, and 6} desertion a the nteracton betoren he proceses a he quay managemart sen. Documents requed by he quay manager system sha be cnotad. Reco tea special pe _Scumert ar sal be conteled accord ee equreonts enn 4.2.4 ‘A docuanted ocr shale etablahadto dane the cons needed 8) to aperove document or adeauay ior ee, ») toreiow and update as necessary and approve documents, ©) to omure tat changes and he curorrevion satus of doouments are oid entire tat evant versions of ppcalte dcuments te eae at poise, 4) muro tat documents roman gb and ray Wont, 1) tw eure that documents fetal ig dtemind the organization tobe necasay fo the tanning ‘nd epenton oe qty management sysem se Wered and hor draton onee. an 4) prevent he unronded use of becete documents, ano apy eutable Wenseatn to ham ay ae ‘olor any purpose. 424 contol otrecorde Recor etatiched o prove evidence of conlomiy 6 reqs ano th atlsv operation of he ‘ay management stash be ora ‘The cxgantzaton shal estat a docunerod locodute o dene te contls needed fo the dentate, ‘oragepoecton rete, eenson an sapetion of eco cor sa emai gle, ea ents an eorte. ‘5 Management responsibility, 5:1 Management commitment “op management shal provi edenes of 48 conmimént othe deeopment and plementation of he ay mangement sym acon impeowig fs atectvonose by150 9001:2000(6) 9 sonmanian oe oanion te mpranst msng cto wa a ater dy 1) exabehing te quay po ©) erauing ha quality cjecties aa atabiches, canaicing managenes reviews an nau e avalainyoreeouens 52 Customer focus Top management shal ensue that customer requirements re dlemined and are met wth the am of manag aster calc (coe 7.21 and 82). 53 Qualty ptiey “Yop management sha once that heavy poy 8) appropriate othe purpose ot te crparzaton, ») Inca commana comp wath reqemens and cntruay improve he eevee the guy ‘management yom, ©) proves tamu or etablahing anc eviwing ly objects, communica andundertod wine option, and 2) terened or contig suet. 154 Planning 54:1 uly objectives ‘op management sa ensure hat ually abject, cng those needed Wo meet equremet fox pric, {ata a ae astached rant unre andl win re panzaton. The qa eechee chal smears and conan wh gay py. 542. Quolty management sytem planning Top manegement shal ensure that £8) tho planing of he quay manapoment yom care atin oder tomeet the requromons renin 41 (hate ay aches and me apy o the qually management elem Is meniained when changes Io he quay manegemort Stem re sane sod pao ‘55 Responsiiity, authorty and communication 5.8.1 Responsiby and autnorty “Top managemort sia ensure hat responsbities and ators are dened and communized win the panto, 4 ‘e000 spt sed80 9001:2000(6) 52 management representative ‘op managoment shal appoint a member ofthe oarizaten's maragemant who, Mespectio of ther ‘etponsie, shal have responetty and autho tat neues 4) enauing that pocesos needed forth qulty management Systm re exalted, implemented and ©) ig a9 mrp an pan he gy manson pn day nd ©) ensuing We promotion ol anaronae of customer quarts trougheat he orpzton. NOTE The responsi maogenet psi can nl non wh nol pares cn mar lng te suntymarcemen aon “op management shal ensure that appropiate communcaton processes are edablshed win the panaaton and tet communication takes Pas regarding ta seseness of he uaty anagenert Sr ‘56 Management review “op management shal evi the crparzans quit management sya, ped rena to ena ining uty. adequacy ana efecivones Tis Yoon shel ice eseatng opporuntas ot Impoveort and te ned or anges to the qulty mangement Seem, slong te aly poey and ay cs. esos om management eis shal be maintained (6642.4), a2 Review input ‘Tho mputo managoment view shal nd romaton on 9) ret of es, 1) customer eeack, ©) process penomance and produc conor 4) staus of preven and coecte actions 6) fotowap scons tom prvous management reviews, 1) changs that cou tc te quty management system, and 6) recaneendatons for mprovenant B83 Review output ‘The ouput am te managent ew hal nce any datos and atone ltd 8) improveent ofthe stevens fhe qualy management Sysam and is roses, 1) improveent of prot resto customer requirements and 2) remnce neat com -st ta 5180 9001:2009(6) 6 Resource management 6:1. Provision of resources. ‘The erartzatin shal dtemin ane rodeo resource needed 4) rlomont and mann the quay msnagiment system an coninalyinprove ks tletvanses, and 1) tw enhance customar salacton by meting customer requirements (62 Human resources Persona porrming Wor afetng conor to produ equeements shal be competent othe basis et Spore educa, waning sli sod exenence NOTE oxide canbe ale cy inset ty erlang ewe he ‘Say Mangere en 422 Competence, traning and amaronees ‘The xganzaon hall 8) atarine he necessary compotone for personnal performing work acing corm to product reurement where appeal, prvi ning or ke oar cons fo achow the necessary compen, ©) elu hesectraras fhe actos kon, 9 naire thats prsonel ae aware of te rela and porta of he ace and how hey ‘Sonate oe echevoment of he quay econ end 1 sna apropst eont ol etc, ining, ale and experience (0842.4, 6.2 infrastructure ‘The ergurizaton shal dlermine, provide and main the nkastucure needed © aco carom to roa requremets fast cis, a appeal, 2) bulge workspace and asecle tos, 1) proses eqdpmant (ot harare and etre, rd ©) stoping sve eu a trangpo, communion einloxmaton systems). 4 Work environment {he aetna rian mnt wrk ee need ae nant prot NOTE The tm wot emonman ie ese cinoma ich wk permed ng sh rorormenener oso euch as empires, ‘ 200 n-ne mand50 9001:2000(6) 7. Product realization 174. Planning of product realization ‘Te exgonizaion shal pln and develop the processes neaded or pod! reat. Planning pros ‘eatzton sab consort thereunto he oer processes ote qual) Manageme yaar conn, In planing grout eaizatn, e organization sa detain he owing, aprepie: 8) ual objects and rquremente rhe pod b) the need etabsh processes and documents, ano provide resources spect athe rod ©) reid vention, van, anton, messurnent,epecion and fee aioe space tthe rset and th entra or post czoptace, (4) ecaneneded prod evkdance hal he telzabon processes ad ing prod met egies (craea “he cupt lth ning sal ben ao atte forthe cpniztons method pean, NOTE A samen epi te proses of he guy manana eon fing he rot razon Poste) nd ezaento bu sedtoa spats psa pat conan asters al ak NOTE 2 Te ernzten may ako ety he wearanens shen 7. 0 We dope of pact etn 72 Customerelated processes 721 Datermination of requirements alata tthe product ‘Tho oganzaton shat determine 4) rogues speciady he csomet cn th equtement fo every an petdeiery aces, 1) roqdamente not stated byte customer bt cater fr spected or etanded ute, whee krown, sary an egtry requirement pablo o the product. end ny son reiternis contiderednecesiy ty the option. NOTE Fecaary soles ce eagle cone ude marany ovine, cata cgsone wc 6 ‘mosis on ond sonore tio 80 cyl eps 1722. Reviow of requirements alata tothe product ‘The ertrizaon sh rvew requirments rated ote proc. This review shale conducod pir to ‘Te crgnzatonsconmient sippy «pedo he cstmer (og submis tone accopance ot ‘intact rrr, erapnce of hunges arta oor) nd ch nae a 8) product oguremens ar deta 1») contactor eer regutement tenga Wate previously exgrocsed ae reeled an ©) the rparization has he bly o mee he dined requirement care othe eeu te revew natn ating tom he evi habe masa (ee 42.4), ore te custames proves no documented statement frequament he curloner ngurements shel be ented y te organization bets acrptncs eco 20m Agere ,180 9001:2000(6) Where pot equremen are changed he cguniatin shall ensure ta relevant doce re amended {ard ha evant porenne ao modo par fhe changed requromers NOTE Ins sun nc a un ee, mal ene et ae re ta wre can cer ‘strep omaon uo br oa avrg mae “Tho organization shal etrmine and inplamenteflecivearangoments fo communicating we customers 28) produeteomaton, ena, contacts odarhanding, citing amendert and ©) cle eaback,nddng ester compl, 73 Design and development 173: Design and development planning “Tm oxgantzaton sha plan and contol he deg and development of rc. uring th sgn and detopmet planing te omgenizton a deine 2) the design and dereopant tage, 1) the ren vricalon an valaion ht are arora each exon ae development stags, and the rape ar suo or dsign aed deeopmend ‘Te crpartzaton sl manage he refaces between dere gous moved i design and desert rae cece conmuniaon and Gea esa ol responsi Planning culpa be update, a appropri, the det and development roarecas NOTE esi nd celoment ee, eter and wan hav eet pape. Tey can become and ‘ered spo ney conan bo habe sts poss an co 732 Design development inputs Imps renin to roel equremert shal be determined an cots mained (884.24) Thee pte ‘otra 8} rts and perbemanca equremen, 2) sopate sory and equ rogements ©). where appeal, itomaton devs tom previous Sr dass and 9. ctor eqdremons escort odoin and development. ‘Tho inns shal be ovioned br adaquacy Reiromens shal be compo, unambiguous ag natn coiet, 1733 Design ond development outputs ‘Tho eutputs of dsin an development shal be na om sutabe for veliaon aga! cetign and ovloment pan salle approve pr lass180 9001:2000(€) Design and deepen cups sal 2) moet he np eaten or desgn and deeopment, 1) pro appt ntnmatin fo pursing, prediction and sence provi, 2) contain or relrene pro acceptance citar snd spec te characters te pot hat we esentl ri ean proper ue [NOTE Ibmaton resin ann evn an rue ete resent weit 748 Design and development review ‘sma sagen sana ews fen and deve sabe poms ners wih 8) to eval te aio resis of Sesign an development o met requremens. and 1) toldonty ary probioms ane propose nacascary actors. Parkgate in suc rovaws shal le reproentaives of functons coneemed th the design and Serica tag iar Fecs herons te eve oy Reman atone habe 7.28 Design end development vriation \eieaon shat be primes in accordance wh lame aangaments 6c 7.3.) 16 exe hat he design ‘nd devsopmant eps Rave met he Sen and evelopment rps reqaran Resor of he reste ‘hovoreaan and any nocstary sce sa bo mamaed (eco 2.) ‘TAS Design and development valation Design an denlopmant vation abe prlomed in accordance with lnned srangiment (8 73.110 ‘ras thatthe rauing produ copale of rating tho fequemerts the speed ppaon oF ‘Mende se, were lon. Wheeer prctctl, van shat be complete por ft deter) ot Sloman othe produ Moco ofthe rate of walten and any nootamry scone sal be ‘manip (seo) 1787 Contol of design and development changes ‘asin and dovlopment change shal be Kens ang recor marae. The changes sal be eons, ‘ted and ‘vaidae, e8 apopsl, andpprned Enos iglomersion. The fw & Seon and “ovlopmar changos eta nce eelyaton of te aft oh changos on consiuat parte and product ‘Senay dvred Records ofthe fsa cf the Toe of changes td ey neces acne al be mantis (oe 42), 74 Purchasing 741 Purchasing process ‘he xgarzaion shal ensure hat puchased product conto spect purchase eqatements. The ype Anderton of corr apd wo fe supper and the prcased prods abe depend upon the lec of ‘hopureased pect on subsequent pred ealzson rhe a roa150 9001:2000(6) “Te organtzaton shal oyu and slat supplrs based on te aby to sup prodtnaeconnce with (he eranzatore raquremets Cher or selocon, evhiaon and r-eaeaton shal be seabed Records fhe resto evans an any necessary acon aig om the evahtion sale aettned (waz Purchasing fomaton shal descr te posi obs purchased, nung, whee Sepepa 2) roqueanis for approval of product, procedures, processus and equpmet. »)requements or qatiicaton of perenne and ©) quay management est requirements Reggio ten estoy seca pas emer po Re conmanean 6 7.43 Vora of purchased product “The ogenizaton shal establah and implement he inspection roe cs necessary for ensuing a Purchosed rod mets speed purchase requment ere the oraizaion or is cusomer ints © perm vocation atthe suppl's proces, the {ancl chelates ened vercatonorangenens rated of rai ease ne po ‘75 Production and service provision 1754 Conto of production and serie provision ‘The organization stall plan and cay cut protucton and saree provdon under contd conden Contd condone ahah, apgcate, 2) te evlohty a dematon Mel descibes he caress he proc, 1b) te avaoinyo work nstucsons, 8 racessany te seo ule equoment, te aalaity ane of mantaing and mascring aqme, ©) te elmeraton of mentoring and measurement and 1th tmplomertation of product reoaso, every and post-devry actos, "782 Villsion ot processes for production and service provision ‘The exgntzaton sal aidte ey roease production ad ervienprvlon hare he rming out net fe eiled by subsequent o messin and, as a concoqenen, atcowsies Become ‘pparet ony ater hepedet i ue rh eres has bun dared ‘alan ha domonsrt tho aby of hece procesoso achive plamed ret ‘The cxgarzabon shal etch erangoment fo thus pocatesinclena ak appa, 8) eines cetera fr revaw ane appro ofthe proses 1) epprom ot eqdpment and qulicaton arco, ©} toot specte matods and procedures,180 9001:2000(6) 1) reaquemrts roc (6242.4), and ©) aio, 1184 Wenieton and tracey er ppropi theorerizaton a erty prod by sue maa hough prot elton, ‘Tho cgnlation shal dort tho produ sas wih respec to mantorng and maeseementrequremens ‘houghau prod aati, ‘Were race ta equitemet he eriizton sal con he unique deiicatinof he product and main records fb0 42 NOTE, ame nary sat, cron manageact man by wh Kn sn ANY He 184 Customer property “Te cxarzton shal ence care nth customer propery while tis under te organization’ convo or bing {ted by he oganzaion. The organization hal ery, vert. pclact an sleque customer ror, [rode fr ue or itevporton no the produc Many cst rope ios raged or ore hd {Ste unsuade ous. oanizaton shel part sto te cute and main ears fase 428. NOTE Cmte ery canine cad rope nd pro i 1788 Preservation of product “Tho cranzaton shal prosrve the pros uring ies processing and delve to Be ended deainason inert inn covormay to fecutmens. As apes, preservation shal close ene aon anding, ockagg, oops and protection, Preseraton shal is appt te cone are a prods "78 Control of monitoring and measuring equipment “The exganlaton shal detemine We morning ed measurement be undoaken ad the mentoring ad ‘measuring eauipmert neded to provide even of conrmiye podul deletmined equrerents “The cxanzaton sha ett procseas oan et montorng and measrement an be cared at and ‘card oun amarmer a conan ah the anton an nsourmer certs ere naeasary to ener val ess, ascng aque sha 4) be catbratad ove, both specie inter, o proto use, gaint masirement standards ‘cea intmaon or nena messiremen standart where no Sah sancede St. he est tied cltraton or veriaton shel beecoaed ate 25 1b) beaut or eased at ecesary, have ontioaton nero deterine is cara tah 6) be sloquared tom adjusters tht would vat he measure res: 1) be protected Ko damage and deliratin ding handing, msnenance ad ac, nation, the egarizaton sa assess and ecto waly of the previous messing res ban the ‘sumer eure ot to anor te requreeris. The ogenzaton shall ake appepate action onthe ‘Stuer andany produ! ected, Record of he rest of caltraton and vertetion calle mand (e424.10 9001:2000(€) ‘en used in the motoring and measurement of spect equemets Be ayo compere to “teste tended spate shal be conned. The shal be oer iar tial ser eonmed SSretesmy NOTE Contato of ily of cmp sare ost he ere sean woul py ice ‘eit an ott mars maha ey we {8 Measurement, analysis and improvement 81 Goneral {he orenzaton allen adnpamer honoring massvanen says and nroreert pans 8) tedemenstate canto padi egurenent, 1») tense confry othe quay management system and ©) tconnualy mproe the atecthanaes he aay management yee, This shat include determination of ppleble mathods,ncung acta ectniques, andthe etn of hel 182 Monitoring and measurement ‘As one othe measremens of he peramence ol te qusly management sytem, the arizaton shal ‘monte rematln rain Yo cist" percepts to whether te eranzason hea el cstomet ‘equrerant The metodo eianin an using he ormaton salle deters NOTE. Manat sane peptc cn ii tating pt fom anon uch cone seen sry et led a orn sa ann a Sera ee) Seo 1922 Intralot ‘Te organization sll conduct inemnal austs a pared inenals © delarnne wheber he quay ‘manapument system 2) caro the planed anangement (e711 the requrements fis tenon Sanda arto ‘he uly management system requrerartsoabished byte organ, and 1») Soest irplemerted ane maintained, ‘An aust prganee shal be plana aking ito conieaten he stan and mporanco othe pocesses and ‘Sraets be sustea ae wel asthe ast of prvous ate Tho aud ser Scope, Hequncy and memos ‘halve dened. Tha sloton of ude and condo of adr sal ensre Soc marly a he Slt proces Audtos shal mat aus hr own werk | documented procedure shal be eased deine the reagan snd reqs or pnng and ondcing sud, extashing records end epring resus eco he st i th reste hal be sinned oe 42.4) “The managoment responsible forthe aaa bong ated shall onset ay necasary corectens and flmecve echos re then wihout undue dey 1 smal Saaced oncom th nar cues 2 (0 m00-Anpumunae80 9001:2008(6) Fotow-p sles shal ince the weston ofthe atone taken andthe epoing af vetetion rent (eons NOTE 0150 1801 auton 1425 Monitoring and measurement of processes ‘The orgarzaton stall ep state mato fr montang an whee appa, meinen lhe aly ‘management sytem processes. There meade shal somondrne th shy the wocuanes to acre [anos rsut” Wer pinned eats ere nt acieed,Soreton an conectve aston sal be taken, oo Srpeprate NOTE_When suring sublets. ial at aganeaton cnr he oe ener of monong {ereasroant apo che precses nn wer gnome eee pose ean ‘Sedenteshcienear ee uy meager Sa {824 Nontoring and measurement of product ‘he orpartzaton shall movtor and maasie te characteris of the product ely tht product ‘aqueanis eve ban mathe sl be carted ou appropri sage of he rst ean rosest interns wih snes ranger encase wine expos ca Records shal cate the poran(s) autozng lease of roto dalvery tthe cusomer (te 4.24. “Tesla ol proc and every see one customer sl proceed ni he dann amangerens Lg Pomerat cmp, bes oan aso 8 ae san wars ‘opel by he costar £82 Control of nonconforming product ‘The cxganzaton shall ane thal padi which oes at arr lo prot agutonets sido sd ‘led reverts marae ea or nny A documenta poorest be exlahadts dfn he ‘Ste and ltd reponabie and auras or Gesng wih nncinirang prod ‘Whore paca, te orgarizaton shall dea wih nonconoming produ one or ote othe owing Ways: 8) by taking acon late he detects nanconomiy, 1) by authoring is uso, rlas0 or acceptance under concession by a rove! auholy and, whore ‘ppleabie, ye customer by ahirg acon rele ts rg mended use or appteaton by wing acton apeopittthe tots of pole tts, he rarcontormity ate noncnleming Prods detcad oer very ore has re, nen oncanfoming pod corectat shal be subject -ileaton ornate contr tthe reitemers. econo the atte of donors ac any subsequent ects ike, ncn concessions tained hale manaind (se 24, 84 Analysis of ‘The ergarizaton shal deterine, cot and anaes appre data to demons tho sutbity and ‘acterose et te gusty managemst sytem nd To suse where con grove ot he Socrones te patty anaerert ayiom ean be mate The sl ede dn peered a oS trenton aa macauremat and rom oer evar sources. 2 etc0 Aten 2180 8001:2000(6) ‘The ana of data sal provide omaton tig to 2) etstomer satsacton (600821), 1) canomiy t rodit requremens ote 8.24), © aden a tee pects and pret, weg cpr pen aan 4 pls (0074) 85 improvement 145.1. Contnuat improvement “he erricaton shal cna imrove he ives che quy managonen ye trough fe use Fe ely pay. waltyebocbes. aut Yeu, aralyee of dara, coreave an provi Solon wd ‘management oe 82 Comocte ction ‘he organization sal tke acton elma he causes of noncrfmies ioe opeve recarencs Coren actors shal be apogee tthe sect he nncanomes encour ‘A documenta proces shal bo ealihed to dfn eitoment for 5) evening nencontrmiles cng esta corel). 1) etrminng ne coves noncotormtin, ©) eftsing he noe fraction tenure hat rencontre ont ec, 4) eterinng an ingen action needs, ©) recor he ess of acto then (464.24), and 4) rovewing ne atectenes of he corocve acon akon crpnzaton shall doin acon oaliminato he causes of poten! nocoromis inorirto revert tte coerce, Prevents actons sale apyopie oe eect ots poten poems A docmanod procedure shal be etched define rogiramens or tare potent noncontomites an et cuss, 1) evaluating me ned or acton prevent curence ot nencontrmis, ©) tering and implementing acon need 1) reco let acon kan 08 4.2.4), sd ©) revenge tcvenses one revere acton kn, “ (20208 HpmreAnnex A (informative) 180 9001:2009(6) Correspondence between ISO 9001:2008 and ISO 14001:2004 Table At —Covrespondence between 10 8002008 and 150140012004, frooacton Go or Jrccos sons lo2 fasta an 150 904 ba [const th onermsnavonee soins [oa Scns cie i liteton 2 faut mongers ssi iv oy) i somal easreno ler far [scorers sures iso) lez fas man ina ingot seni i coats Nonmrenent onsen ist fe leosonare ~ [se aa fate Iss fez mine a Isa ea fay eactiee fear aaa vat raperet tem ang isa ans Fess ery ae [65 [esenatiy nd sano Wnaaeent ese sagen io (9) ———_— ene 50nd180 9001:2000(6) “Table At — Correspondence between 1500012008 and 150 140012004 (conned [ens mame oe i [raion eevee [ai [2 [Reanon repay ncaa [Honor sou ie ise fore [a2 [24 [corps urna ond ora [Sores ang nd wares [a22 [442 [Canoes ating ond res lense Joao espobay anny rot eee |neioneratn depen ey) [aman fect aan [Sees [cso id poses ti oa [owen arguteraseanciowe 727 [37 neonatal ome jpea| laa eo andose quran 1.48 operation xa! [Reson droatenons wma We oat [727 At [enowre meas cma cnn faa [sas [eonmnosion [Desir odpm io i sor anddowtprertowrera [23 [ane [Opomsond creat Dslr on omer ps fra [a4 [Open ont Desir werepmer osu [733[248_[Opomtonatcnt a lesan andcotrmerteven a Destro deter vrei [ras [246 [Opetont onrt ein escepen eeion [736 [248 [Open cnet elder and erdoonet chase |737 [4a _|Opetnal cos rr iz [ascosbmansees [Ai [0 (Opal \rcteigtiewtn [PAB [0A [penton tcl |wrecaon ot puomsd si [43 [246 [operat coal [poauston roves oven ooh) [75 [coma pesucon aso noane |? [4A [Opes corel [ant roses ox podcion andsance [72 [448 [Opts cowl l>ewaer — [estes a aca bss [Pesonaion of peat Ps [ea [Ooms come — [cote monte andaeasurg eqipmen [78 [481 [None and messironar [veasomet ants anroener ie oni|® [25 [obec ie. — [ecnot [ai [a8 [Newnan nesuoner 16 econ -apames180 9001:2000() ‘Table At — Correspondence between 10 80012008 and 150140012004 contin [sag antasiemer of ras aaa [ast ao amit las.2_ [evasion ct contenee [Sait oon a [a3 [247 [Emenee peprenes elapse les erin, conve eo ant ran Fra rae Ce Frere a - [enna inromer last nicer [eects rots and progmmee) fo luengerert oon rsa naar | a180 o001:20004€) “able A2 — Correspondence between 150 14001:2004 and 150 90012008 Fresno watery an 00 04 [conti wh oe menagerie scope cy sean Narain ernie [ems a ee fe lrvermen rangement son eoteieie [ty aegenen son le [Seren wacroner [espana auory and common (| low entity a ur eres Ieper content lay ptey (conan ire sin it Piaming oa [enwenmers asc [osama of requtomans ited 1 ta frosa deo ogromet tao pat Joes fost ac [ousty maragonent sytem neg {cont ronan [rotenone an [esses rns esnsly arutry jorge conmeror [conte vine nose (tre sow) eral [carpeting arama lboameraan |Oonmernionequrenei) Gow 0588s mes$80 9001:2000(6) “Table A2 — Correspondence between 180 14001:2004 and 180 90012008 (conned —T [Semana cat fe Frenne ea aan fostered proces ie ny) lownmnnaton of requonas rad 16 frost [Rede ct ouemerts dhe ade [sn and detrei [aan end deporte re [slg ans dng een eon ane vector ously an elmer aioe [ort sian an emma cares [psc raton eter operas petit Jrticton rdserce oven ey) [conte passa reeves pov sono eeboe te otc ad sere [pow Present pact [onl et nner easronet nj rd mre a oy ‘eeott rim cng wasprert i Mertong ansesasnart of press Montorg ant easel op Iain Faia tama wae omg and manera of rat msi crim amon J Iran raceme ew ike wenger nmin buansgomet ew sw ost aw oot150 9001:2000(6) Annex B (informative) Changes between ISO 9001:2000 and ISO 9001:2008 “Table 8.1 — Changes betwen 60 900:2000 and 80 9001-2008 ["Gvecite| ‘| seen ‘mente sr [er [ea Female oominai anaes fieens |?" * Gacy be ma ee ane [Fosse aor [aa aie ne aon ana na I rae, [> fiecnantaeimninan aaa qa mamemareemesness] [2ciiez |” [peggons ana enantio peansmssrteronr apse] [sama fa) at i a i ane Bw emi eo | (a [nm yey naa, ~ e008 septanued180 9001:20006) [rns [OA | sDovet reas rah mracttesber sah openers il ‘le .— Gams bre 090110 80 ee nnd esas | ic. samen Se TE RR RR | [Sata eposoc te nammrnomnieimclama| aSmecttereomaca 3 a aC ne tsar ey argent a ste ah hao acoso sah a jy jum fo pore tat Sante asi pe pe oy te pode Imnnr 2 [ane say any am ae ee pee sya rcr ona acne tc ato ems [asta premeictravsimesnntaltccmencute smeacoronir | ‘the! ae asaya by) svimdsdadat tng tomes aeons oon sptemaes a150 9001:2000(6) ‘Table 8.1 — Changes betwoen 80 901:2000 and 180 9001:2008 (conn ["Eecenite | ‘ne! |oton << TS [Sostotear F Pas) paiang ang ca nn SRO ae Renn a (Stig taatc manson 7 Jara JOA et i smn iB oy megeentem ior [nite eeepc cpa as ieee [eaaet fy aa a a oR a RO ker Wise JOA TE | Posse need te gl magn pan ord ae (ey aera ss es non a a fe Ten, (REE aa ana sc ae pen Se a fees" aren eh Sanaa ose hasta yo a [ite set aay moms ce gh eon ZA, [kat —Joaee—|k ese ceased hina ns [rar ——Joamea Java, Sema ena ron atid ye oper ebeT {nme sare ses sa [eat ia > fens nnd Sint fav fat fh ete se an a ee Jat pas — ooh ra tie a a eee Ce | [Siete ates gems gay enone ya nee eee vane cas one on a [iar rant hire po mel ae eal [Ree teens eterno ‘At cay tat ity was ab] Inner [sone contest aan. fe yy una [mwas mara80 9001:2008(6), -1— Changes between 1800012000 and 180 901:208 (conve ee [we [a ieee [v0 [orem aaa fate racers aT RI A aT IT] Keel i de ang ta eran a enone [foam oii i, eng mmm oon ai Frat Jaro omy any penn aad ae sa fans, foe |) ay stn quan sonido ne Ben (cease [57 fovna [oa san tmnt neni dc aca nel [Grbac aia mnt a sacs fae fra [ova he a a a wT a fsa fran [oA ie aot in tds ene bf ae a CS eng oa ren paraiso ea fas Joao fo [nces [Sans eno mccoy econ havo mand bee [53 [fant 60% | ston sa aon ay nome pain og we en eo |e tat rns fs jane — > [i sa aie pac ne emai aah mane Fas fon J=* ie ay mga cana a i a na Hr P= fem pei, co ae ere iw |siteesnsmenanicser fess nn anon HAL eos apenas10 9001:2000(6) “Table 1 — Changes baweon 10 900:2000 and 150 9001:2008 (contre) jase" | ic. nn SS lo meatal [tas nthe ab int p= Joana Joo [Fo fm oo ate ra 8 eR mae Ite, xan in sy oem any eee at laa) [ova a) warnmanie oon rrenansoast nator ™ co-signed50 9001:2000() “Table 2.1 — changes between IS0 900:2000 and 180 9001:2008(ontnch |zzoonsao| Fara | “Ae TP a eee oe cae om] \nemmsgmio tao wnt se one na eporbe (ie esis a lee 7 fia > im |h a ipa opera a ica niece tenance Jaana rn of te mo remo n-ne atoning ele et iteracmree sos Jess evn sensing pena ate ants euizn al sta” ca i fsx Joao ova oot torn aaa Jaws [a fener ew aa Joa least stages mand 2s10 9001:2000(6) Bibliography In) 180 9004-—, Mantging for he susianed success of an oyancaten— A quay management sopoach {21 180 1001-2007, auaty management Customer steacon — Gudolines fr cose of ond fr ‘nanan. {81-180 190022004, uaty management — Cutamar atfacton — Guanes fr compa handing o ‘rumeaions 1H) 190109022007, Qusty managemant— Customer siteacton— Gunes fr cept rater ‘exon e opaiatons 15} 190 1000520, vay management sstms — Gussines quay plans {6} 180 100062009, vay management systems — Guteines or quaty management n poets [mI 180100072008, vay management sstome — Guseines confguaton management {8} 190 100122008, Measumentmanagemen systems — Requiem or measurement ress ad [Barr 10012001, Guns fr quay management ejtom documentation {10} 180 100142006, aut management — Guisenes or realzng hana and aconame banat [11] 180 10015190, avast management — uisetnes bang {12} 18078 10017208, snc on attic tchiqus SO 901.2000 {13} 180 1001620, Gunes re selection f quay management system cnsutants dws ht [14] 190 140012004, Eminent management «ystems — Reauemants wih guidance ruse 105) 180 1801:2002, sda or quay andr envionment manapament systems aucsing {06} 166609002003, oped management— Par: Dopendabiy marapement sysoms [07] tec 611602006, Design view {10} 190" 9000:2004, Setare angering — Guidelines forthe apptcaton of 180 90012000 fo ‘puter stare [19] Quay management rine 10, 2001 (20) 150 9000 Secon and use, 180, 2008 [Pt] 1906001 kr Smet Business — What od; Adie rom SOVTE 1763, 180, 2002 “Toe pub Revlon 150 9042000) 2) hola om wt ps 2) Tae upd nd lg wth 0 01-2008 26 ‘etosieh snp rat(22) 180 Managomont store ® {23} Reterence wo sos: eps org pra 76.00 prin ores? aguante 78ASe001AusAngPractesGrO¥p 1A roy pen ne, pos carrera cong laa err eng 6 60% ‘respons spay sari, nasang newt‘ ar rpornason ty Sue ors und be ‘ester 80 Coa Seton soo) ©0200 -A8 pe es z180 9001:2000(6) Ics 02,120.10ISO 900: ‘Question Proc. Ret 000 AUDIT CHECKLIST ‘Comments ‘4 Quality Management System 44 General Requirements {emer aca ily marapenee ‘Semin scares wth aren 10 O07? Inte elecvras ef he cunt management som inated? 2 een ty Spier ete, Ear 9 Sopetorccr enna ton 7 ° cermasegeametertte 4 Seosoreea ste [aa )tmpmente actons nena tacleve ‘ed ess an conta imrarament of ‘esevoceses? er oases hat alt rot conor wt, ult areca eh cons ‘fe arcasos aod wie uate sanagument rst {42 Documentation Requirements 43 424 General Daa the quay managed ston doomeniaon 2) Decne omen ot uly yan ‘ali obfetias? »)- Guat Mona ©) Dscumente rocadres rege 150801? 1) Deepa and ye egorzaten oro eae eg ns va ©) Racor equd by 180007 122 Gaay Manca! oe a gly marl been sland and mae 9) Th sxpa ot aly managment ‘haa dea of and tet oro ‘siciins?‘Question | Scamerg pod ei Pe ly ©) Descaton ote naan tesa escsue fi ually mame rea? 0 " se socunant rior ne ny menoyenert Seemann ‘erent aby coe mes? 1) Aero ect aoe oro ase? Ron pia recy eared o enmity arstemnn © Seana ete sparactone? » xp menace soeainee ® Sexietnraedoemae 2) roving a unronsdie of caele ‘Sere ay ern ve td en eased and mained pode ‘Seana fear reqsranat oe he ‘hoces oar le ny manapos Sen? is ner yon lated en 3) enter >) Serge? 2) Ratt? 4) Pron? ©) Rte ro? 1) poet? ‘5 Management Responsibility 1 Management Commitment es opmangarant rod oence ot ‘Gennes he etccpmar parton o ‘Sequaty management tn africa! Imcorment a tenes be. '®) Communiana he omantation te ‘inorlone fect stoma as wl ax ‘puns da eure? )Etteing to uatypley? ©) rng tty tects a Berm 4) Conan managonet roves?Ne. ‘Question Proc. Ref. 2) Easy ey esos? $2 Customer Foous 53 Qualy Pokey 3 | ros tpmanogement ensue at guy ey 4) 6 coyote purpose a ania? » 4 Pinning 54:1 Quay Objectives “542 Quality Management System Panning 17 | sar cp maine mars an sae ded pias 18 | et osetia png docrets? (ea. cul, ‘rani res wt ton, uly iar) 155 Responsibility, Authorly and ‘Communication 55:1 Responsibity and Authory Has op manoguent nse hat sprain hee ld canada 1552 Management Representative pumeradeamarnted? Rearing parapet on prema hel moran om eng56 Management Review 561 General 14 | Dom ety marapenar roe hw aty ‘ang sya planar, ona Sonn say cacy an eecenes? 15 | Ace comorttis foc narovemen xh aed a 562 Review input 17 | comeinasstominagant mew is nmaon 9) Rests ofeudts? ) customer odbc? Stu otaravenv and corse actions? ©) Process prformanc and prod 2 6 Resource Management © Resource Management 61. Provsion of Resources + | He esau ben determined sd roid me‘competency. ‘iecin rod un ee ot conrae ‘Sane, Asa exper” 1622 Competency, awareness and alin 63 ifrastucture Toaceve nla ou, dos ne rian ‘ny poe anon Wo oc eh 5) Bugs, Wosspe ee essed es? ) cess Ease Naor and afer? 7 Product Realization 7 Product Realization 7A Planning of Realization Process ‘epeming cle epanzatn' od reaaaten ‘Stat win earners eer pocoae of ‘ems management sen ‘th loin te dela hen sang he ocresence 1) Cully ocean regen fhe pret owas rosacea be eae”Proc. Ref ‘Comments =) Raced oreo, vatton, meron, Inpecon ann oho spoea ost ‘deren or pos soto? (4), Racin orn enc that te ‘tress rea pnt tote lain uta trm stale fo ve ‘Sonar nhs opt? 72 Customer-Relaed Processes 124 Determination of Roqulrmonts Related forthe Product os n coganzaton demoed: Recurrent pected he caster ntudng {hues oe aba and posse ‘sa? 1_Reaulmans. sited bythe cum factaay for lle nase a ace tome 2 Staten rau searomans tad ‘tear? |A_Anyadonl ements dtmined by ta ‘entation? 723 Revow of Regaromens Rasta tothe ‘orth cero caro on ‘Sten sez fers orators or spr ge ee enor ome 2) Contactor roukemert leg rom hose Froviwo ensesand saa ©) Theses ity oes Tati dane aon oe rete carer ar nt redo cand ‘Sart maureen creer ‘cremod ye crwenion are race? ers drone change, oo Be Sera on ant arr! oe mae are 8 Shara errors 73 Design and Development‘Question 8 73:1 Design and Development Planing sea ca nin degen ie a rns ad deacon aig ha 3) Sages Seagn nd devaopmar? 1) Reon; thon and vat tha erie oenc ong be ovement er ©) Responses o deg and Seema ‘Secon snd a srogiert sf reponeiton? te ange upd he design an Comicon wearer? " 732 Design and Development Inputs sea nt rig po iat is, ows Gx an dvlopnere rptctse 1) Furies and perenne agus? 2) Aplin try andrea requrennts? Aantal feoton dries tm emis ‘Stace? 4) Oe ragrarat ez and Soto 2 dein and opment even Senet ex rem, mobi tg eres 733 _ Design and Development Ovputs sew at tb vg ad et ovina Prcoenrouu ‘edn ees angrovd rr rae? oes me es ae deeper out 2) Ment ig doen it ) Prove apnroortentmationfrpurcssing, ‘edt and forse proviso? ©) Conan rrelerenes pode espa etna? Spy a cet rec 734 Design and Development Review es eytamate rows pred in acaonce win ‘hon arguments saute ape he ey etdcoomert‘Question Proc. Ref, ‘Comments 3) Era Be sty of es of ane and ‘evento moa earns? Doreen prepare nee represents ‘Scare mh doo an devspmen Sogn ‘ingrown? 1135 Design and Development Verifestion ‘Scindnanuan pated anager rare a ‘egy cnc ave a Slo Gerson retro? 736 Design and Development Valdton ssn at enn ain patra a Ie enn an deepen oan geod ‘oni a ha rot sap af neti he ‘teers ow lesan cna 0 ry oar ‘edn pd vouevr gpa? Aceseaus the anion ae tons. mio ‘nemeon 2 727 Control of Design and Development Changes su i sn Spt chars TA Purchasing 7144. Purchasing Control ‘rth chang procesee canal ete ‘cose rea fr sev) cor aoe? {ee ype and et of cnr ape he ile {pues Spano pan ee a frhened oston bog ob aan oF Fomr once? slr slate ond ovate baad on he ty evry rac erence he ‘Sponsors curr neseTA2 Purchasing Information 4a Doerr ean da re robe Ira wre secant: 9) Rogutomorts fr appro of pod, ocean poser and open? 2) Regret for question of esr? ©) ay menagament syst eukemerts? 1 | tea of spots prcane outers herp ut canmuntsn ts pr? 43 Veriiation of Purchased Prodct tmemgeane enter ‘ =e i oo | ea tre ite em aon 7.5 Production and Servica Provision 74. 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