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Hotel Reservation Process Guide

This document outlines the process for handling a guest reservation from the initial request to check-out. It involves gathering guest information, confirming or cancelling the reservation, collecting any downpayment, signing terms and conditions upon arrival, accommodating the guest, and processing final payment and issuing a receipt before updating records.

Uploaded by

Kirt Russelle
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© © All Rights Reserved
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Download as PDF, TXT or read online on Scribd
378 views1 page

Hotel Reservation Process Guide

This document outlines the process for handling a guest reservation from the initial request to check-out. It involves gathering guest information, confirming or cancelling the reservation, collecting any downpayment, signing terms and conditions upon arrival, accommodating the guest, and processing final payment and issuing a receipt before updating records.

Uploaded by

Kirt Russelle
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Request for Gather Guest Guest Record

Client
Reservation Information Files

Confirm
Confirmed
or
Transaction
Cancel

Downpayment Cancelled
Transaction

25%
Downpayment

Late Arrival of Guests On-Time


Cancellation Cancellation

Signing of Terms and


No Refund Refund
Conditions

Guest
Accomodation

Check-out and Payment of


75% and additional charges

Issue Receipt

Sales Record Update Records Cash


Register

END

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