e-Support Filename: TP08 369e.

pdf
Date: 4-23-14

PRODUCTS AFFECTED / SERIAL NUMBERS AFFECTED:

ALL imagePROGRAF Printers

SUBJECT:
New version of L Printer Tool ver. 1.80 32 bit & 64 bit (Revised)

HIGH PRIORITY
GENERAL:
List of Supported Devices:
ALL imagePROGRAF Printers

DETAILS:
Supported OS:
All Microsoft OS versions including Windows 7 and Windows 8 (32 & 64 bit versions).

Non-Supported OS:
All Mac versions
Windows 2000 is no longer supported.

Additional modifications: C:\Program Files\Canon\L Printer Service Tool\Data

Multi Sensor Color Check Function.
This function will only work when Glossy Photo Paper is used.

Problem:
When a problem on the printer occurs and an error code is displayed, effectively disabling the printer, this
service tool allows you to bypass the error and aid in troubleshooting. Under the above conditions the
printer becomes disabled and cannot be flashed with firmware using the traditional methods. The L Printer
Tool allows you to bypass the error condition which allows you to update the printer with firmware. The
L Printer Tool allows technicians to retrieve the Status Print and Print Inf. files electronically, providing
information that may be necessary for troubleshooting purposes. These files may also be required when
contacting the Canon Technical Support Center (800-528-2830).

THIS TECHNICAL PUBLICATION IS THE PROPERTY OF CANON U.S.A. INC. AND CONTAINS CONFIDENTIAL INFORMATION OWNED BY OR LICENSED TO,
CANON U.S.A., AUTHORIZED CANON U.S.A., DEALERS MAY USE THIS TECHNICAL PUBLICATION FOR REFERENCE PURPOSES ONLY. ANY OTHER USE
BY AN AUTHORIZED CANON USA DEALER, OR USE BY ANY THIRD PARTY, IS PROHIBITED.
For additional technical information, please visit the Canon Systems and Technical Support Division website at:
www.support.cusa.canon.com. You can also call the Technical Support Center at 1-800-528-2830 or contact your Regional Support Office.
Page 1 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

Solution:
L Printer Service Tool Instructions

L Printer Service Tool (Ver. 1.80)

1. Purpose of L Printer Tool:

This is the software is to be used ONLY by a trained techincian for the imagePROGRAF products.
In Version1.80, the following functions and or changes have been made:
1) Upgrading function of printer firmware
2) Acquisition function of Printer Information (Status Print/Service Print)
3) Multi Sensor Color Check Function.
Note: This function will only work when Glossy Photo Paper is used.

2. Applicable printers
Canon imagePROGRAF W8400Pg
Canon imagePROGRAF W6400Pg
Canon imagePROGRAF W8400Dye
imagePROGRAF iPF500 / 510
imagePROGRAF iPF5000 / 5100
imagePROGRAF iPF600 / 605 / 610
imagePROGRAF iPF6100 / 6000S / 6200
imagePROGRAF iPF700 / 710 / 720
imagePROGRAF iPF8000 / 8100 / 8000S
imagePROGRAF iPF9000 / 9100 / 9000S
imagePROGRAF iPF810 / 820 / 815 / 825
imagePROGRAF iPF650 / 655 / 750 / 755 / 760 / 765
imagePROGRAF iPF6300 / 6350 / 6300S
imagePROGRAF iPF8300 / 8300S
imagePROGRAF iPF6400 / 6450 / 6400S
imagePROGRAF iPF8400 / 8400S
imagePROGRAF iPF9400 / 9400S

Page 2 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

3. Operation conditions
3-1. Hardware environment
Host computer
CPU Recommended CPU of OS or greater

WindowsXP: 300MHz (Pentium/Celeron, AMD K6/Athlon/Duron,

compatible) or greater
WindowsVista 32bit & 64bit: 1GHz or greater
Windows 7 32 & 64 bit: 1GHz or greater
Windows 8 32 & 64 bit 1GHz or greater
Memory Recommended memory of OS or greater
Screen size 800 x 600 or greater
Color 256 colors or greater
Capacity of a disk Approx. 2.5MB
necessary for installaiton
Local infterface USB

Network interface 10 Bsase-T / 100 Base-TX

3-2. Software environment

OS Windows XP Professional Edition + Service Pack 3

32Bit Microsoft Windows Vista Service Pack 2

Microsoft Windows 7 Service Pack 1
Microsoft Windows 8
Microsoft Windows 7
64bit
Microsoft Windows 8
Network protocol TCP/IP

3-3.Connection configuration
Local printer USB
Network printer* Network extension board (NB-15FB)

*The printer and the host computer need to be connected with a crossover cable directly to each other or USB
cable. This L Pinter Tool does work over a network connection but not recommended.

4.Support language
J (Japanese) / E (English)

Page 3 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

5. How to install
Double-click the setup.exe shown below, and install the L Printer Service Tool using the Setup Wizard.
When installing, make sure you are logged in as an Administrator.

6.Explaination of the tools function.

6-1.Basic screen configuration.

Transition between each of the following 3 menus INFORMATION, FIRMWARE or FILES using the Main Menu
buttons.

Pull-down menu

Main menu button

Contents by menu

Message area

Progress

6-2. The [Information] screen function is to:

Acquire printer information from [Information] screen.
Acquire information printed on PRINT INF file from Service Mode and Status Print from Users Mode.
*Even when the printer is not started up in Service Mode, it is possible to acquire a PRINT INF.

Page 4 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

6-2-1.Printer preparation.
Make sure the printer is either online or offline.
Note: It is not possible to acquire information in Sleep Mode.

6-2-2.How to navigate.
1) Press the [Information] button.
2) Press the [Refresh] button.
3) From the printer list, select the applicable printer to acquire information.
4) Press the applicable button, [Display Service Print] or [Display Status Print].

1
2
4
4
3

5) The User Information setting dialog box is opened and arbitrary information (such as printer serial no.) is
asked to be inputed.

6) Press the [OK] button to display [Service Print] or [Status Print].

5
6

Page 5 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

The acquired information, as in example window above, will open in the application specified in the Open with:
area shown in the window below. In the same window below you must specify what folder the data is to be stored
in the Files Stored Folder area. Note: The application can be either NotePad or WordPad in the Open with
section.

6-2-3.Explanation of printer list items

Items Contents
Printer Name Display information acquired from the printer.
Status Status information acquired from the printer.
Online/Offline/Printing/Error/Unknown
Product Name Display information acquired from the printer.
Firmware version Display information acquired from the printer.
Port Display connection information with the printer.
USB/CNW1394/xxx.xxx.xxx.xxx (IP address)
Location Display information acquired from the printer.
Administrator Display information acquired from the printer.

6-2-4. How to operate the Color Check Function.

1) Press the [Color Check] button.
2) The user information dialog is opened. A serial number or name can be entered.
3) Open paper selecting dialog. Select [Glossy Photo Paper 170gsm] and press [Execute].

Page 6 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

NOTE: This function will only work when using Glossy Photo Paper 170gsm.

Printing patch for color measurements starts after pressing execute. When the print and measurement is complete,
a description of the results will appear as shown below.
Note: The results and measured data are stored in a specific folder as log information.

6-3. The [Firmware] screen function is to:

Upload the correct firmware for the model printer being serviced.

6-3-1. Printer preparation.

Set the printer in either of the following modes:
a) FIRMWARE DOWNLOAD MODE (Power on while pressing [Information] + [OK] + [Stop] keys.)
b) ONLINE after normal start up or start up in the Service Mode.

6-3-2. How to operate:

1) Press the [Firmware] button.
2) Press the [Refresh] button.
4) From the printer list, select the applicable printer which to download from.
5) Press the [Specify Firmware] button to download.
6) Specify the xxxxxx.jdl file of the firmware to be downloaded.
7) When specifying the folder, the applicable firmware in the folder is retrieved and [Update Ver.] column will
be updated as displayed in (6).
8) The specified xxxxxx.jdl will be displayed in (7).
9) Press the [Transfer Firmware] button to start downloading.
*After the firmware is transferred, rewriting the firmware and restarting is performed on the printer
automatically.

Page 7 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

1
4
7
8 2

6-3-3. Firmware forced download mode

It is possible to transfer the xxxxxx.jdl firmware file to the printer regardless of the printer status.
When the [Transfer Firmware] button is shown in red, it means the firmware is in the Force Transfer Mode.

Note: Take extra care not to force the incorrect xxxxxx.jdl file, as it may destroy the printer firmware. Please take
extra care when using this mode.

Page 8 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

6-4. The [Files] screen function is to:

Display the printer information acquired in [Information] screen and control its history.

6-4-1. How to use:

1) Press the [Files] button.
2) Select the log file which you would like to display.
3) Press the [Display] button to display the log file.

1
3

6-4-2. Control function

Items Contents
[Display] button Displays the selected log file.
[Input User Information] button Inputs user information.
by Date/by Month/by Year pull-down Sets the reference when displaying the log list on a page
box

Date/month/year configuration option Choose the way the date is displayed by

button day/month/year.
It is also possible to input manually.

Page selection button Selects the pages to be displayed.

File Lock Switch Editable/Not editable from the following menu:

Pull-down>File>Set File Editiable
Pull-down>File>Set File Locked
Type Service: Display PRINT INF of Service Mode
Status: Display the Status Print of normal mode
User Information Displays information captured from Input User

Page 9 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

Information. If no information is there, [unset] is

displayed. It is possible to input information from the
[Input User Information] button.
Date Displays the current time that information was captured.
Printer Name Displays the information acquired from the printer.
Product Name Displays the information acquired from the printer.
Location Displays the information acquired from the printer.
Administrator Displays the information acquired from the printer.

6-5. Other functions:

6-5-1. Message saving dialog

In the message saving dialog box, the history of messages which is displayed in the message area are saved.
Max. of 2,000 messages are saved, in text form. The oldest messages are deleted first.

6-5-2.Specify Search Range dialog

Set search criteria when searching for the printers IP Address.

Items
Printer Search Range Local USB
Network TCP/IP
All Local and Network
Specify IP Address to Search Effective only when [All] or
Check box [Network] is selected at Printer
Search Range

Page 10 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

6-5-3. [About] dialog box.

6-5-4. Addition of printers

1. Select [Add Printers] from the menu.

2. Click the [Add] button.

3. Input the Product Name and press [OK] key.

Page 11 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

Example:
Model Product Name Firmware Identification
imagePROGRAF iPF700 iPF760 iPF760
imagePROGRAF iPF9000 iPF9400 iPF9400

4. After the printer is added, it will be displayed in the Printers List.

Page 12 of
13
 e-Support Filename: TP08 369e.pdf
Date: 4-23-14

6-6. Menu list

Service (S) View (D) Information (I) Firmware (F) Files (L) Help (H)

Service (S) Information (I)

Firmware(F)
Files (L)
Save Message (S)
Add Printers (P)
Setup (E)
Close (X)
View (D) Refresh (U)
Specify Search Range
Information (I) Display Service Print (S)
Display Status Print (T)
Firmware (F) Transfer Firmware (D)
Specify Firmware (C)
Force Transfer Mode (O)
Files (L) Display (P)
Input User Information (I)
by Date (D)
by Month (M)
by Year (Y)
Previous Year (R)/ Previous Month (R)/ Previous Date (R)
Next Year (X)/Next Month (X)/Next Date (X)
First Page (F)
Previous Page (V)
Next Page (T)
Last Page (A)
Set File Locked (L)
Set File Editable
Delete File (E)
Help (H) About (A)

IMPORTANT NOTES:
As before, the firmware can be downloaded from the www.usa.canon.com website, or is now available on
the www.support.cusa.canon.com website.

For the Canon USA website, navigate to the appropriate imagePROGRAF printer model under Support &
Drivers section and download the FUT (Firmware Update Tool). Once it has been unzipped, extract the .jdl
file from the data folder and place it the root folder of the L-Printer Tool data folder.
ie. C:\Program Files\Canon\L Printer Service Tool\Data

For the tech Canon e-Support site, navigate to the Support & Download Center and select the Standard
version. Next choose, Browse By Product and select Downloads & Tech Pubs. Select the Large
Format Printers then the model. Go to Technical Publications/SMBs, and look for the latest Firmware
Version Upgrade Technical Publication. The .jdl file will be in this section as a Hyperlink.

Page 13 of
13