JANE S.
DOE
3214 Main St., Los Angeles, CA 90023
C: (654) 987-5432
H: (654) 236-4125
jane.doe@yahoo.com
U.S. Citizen
PROFESSIONAL EXPERIENCE
Clinic Manager and Medical Assistant
Gentle Care Clinic: Los Angeles, CA Supervisor: Ted Smith, MD
(876) 543-8761
4/2008 Present
40 hours per week
$18.00 per hour
BUDGETING
Forecasts clinics annual budget using purchase order records, tax forms, bank
statements, etc., identifying excessive spending habits and cost savings alternatives
reducing spending by 15%.
Tracks purchase orders and inventory of medical supplies and vaccines using MS Excel
spreadsheets and MS Word documents ensuring clinic is 100% operational for eight
years.
ADVISING MANAGEMENT
Briefs clinic leadership on opportunities to improve processes on patient flow,
appointment follow-up calls, billing, etc. Monthly meetings used to set clinic goals,
review maintenance records for office and medical equipment resulting in 5% annual
growth of patient population.
PROBLEM SOLVING
Resolves customers concerns by defusing emotional situations, actively listening to their
concerns, and then sharing a solution options yielding 95% positive customer feedback.
Coordinates billing resolutions with insurance representatives, customers, and clinic
staff by gathering medical history facts, treatment details, and insurance coverage
options. Up to $50K in monthly medical billing issues are resolved with insurance claims,
co-payments, payment plans, and collections.
Mediates staff conflicts by maintaining the self-esteem of both parties, focusing on the
situation, and seeks win-win options. Behavior issues are revisited after twoweek/monthly to follow-up on improvement plans.
PRIORITIZE / DELAGATE / EVALUATE WORK
Plans weekly and daily assignments using MS Outlook calendars, To-Do lists, and in
coordination with team members during daily huddles. Follow-up meetings and
conversation are used to address barriers and recognize progress.
1 of 4
Assigns daily work assignments for three clinic staff according to level of urgency, clinic
goals, employees strengths and training plans maintain to improve the quality of
patient care, accomplish clinic goals and improve employees competence levels.
CONTRACTS / VENDORS / AQUASITIONS
Coordinates the repairs, maintenance, and upgrades for clinic equipment with vendors
by managing contracts, agreement memos, and purchase orders with a 98% clinic
operational rate per year.
Purchased up to $50K of in medical supplies, office equipment, and clinic supplies per
year using purchase orders and company credit cards maintaining 95% work efficiency
rate in eight years.
LAWS / POLICIES / STANDARD OPERATING PROCEEDURES
Maintains clinics standard operating procedures, policies, and employees credentials in
accordance with the standards of the Nevada State Health Department, Nevada State
Board of Medical Examiners, Nevada State Board of Nursing, Federal HIPPA laws etc.
achieving 100% clinic compliance.
GOVERNMENT AGENCIES / LAWS / POLICIES
Tracks training, licensing requirements, and clinic compliance with Nevada State
Medical Board, Nevada State Nursing Board, Nevada State Health Department, and
Federal HIPPA laws ensuring 100% compliance.
EMPLOYEE RELATIONS
Interviewed, counseled, and terminated employees face-to-face and over the phone
increasing clinic staff by 20%, increased employee performance by 15%, and increasing
morale immeasurably.
Trained eight new employees on clinic procedures, infection control, patient care
database, billing processes, etc. using one-on-one instruction and job aids increasing
clinic productivity by 30%.
COMMUNICATION
Interacts with children-patients and parents over the phone and face-to-face, some of
which act out the following behavior: angry, aggressive, under the influence of
drugs/alcohol, pregnant, second language learner, etc. Defuses emotional conversations
to refocus to productive conversation and mutual respect.
Empathizes with patients in physical pain and family members in financial distress by
actively listening, sharing treatment/payment options, and following-up on solutions
earning 95% positive feedback from customers.
2 of 4
Connects with co-workers and manager during morning huddles and monthly staff
meetings using an assertive communication techniques that assure matters addressed
using a firm, fair, and consistent approach.
COMPUTER SKILLS
Tracks and analyzes patient care appointment statistics, clinics annual revenue, and
employee payroll by creating MS Excel spreadsheets and charts to report to manger and
submit to accountant.
Creates official letters, memos, and policies using MS Word and Publisher to correspond
with patients, insurance representatives, and community partners.
Reviews medical records, treatment plans, and clinical notes in AdvancedMD
computerized database ensuring records are accurate, accessible in a timely manner.
Live-In Caregiver
Orlando, FL
Supervisor: Margret Smith
9/2006 - 3/2008
100 hours per week
$0 per hour
GOVERNMENT AGENCIES / LAWS / POLICIES
Maintains patient living, bathing, and sleeping areas in accordance with Florida Department of Elder
Affairs standards passing six quarterly inspections.
COMMUNICATION
Coordinates patent care with homecare nurses, specialty care clinics, and family members using text
messages, phone calls, and e-mail correspondence ensuring 98% continuity of care.
Contract Assistant
Orlando, FL
Supervisor: Chad Newton (852) 741-8529
2/2003 - 9/2006
40 hours per week
$16.00 per hour
BUDGETING
Tracked contract expenses, timelines, renewals, and services performed valued at $250K per year using
Quickbooks computerized database, MS Excel spreadsheets, and MS Word documents accounting for
appropriate spending and time completion of work, and follow-up services scheduled.
3 of 4
ADVISING REGIONAL and EXECUTIVE LEADERSHIP
Developed monthly progress reports for managers and executive leaders using MS Publisher and MS
PowerPoint influencing a $2M annual budget, 125 employees, and 66K customers per year.
PROBLEM SOLVING / PROCESS IMPROVEMENT
Resolved customer service concerns over the phone, face-to-face, and via e-mail using active listening
skills, paraphrasing the customers concerns, and present options/solutions yielding 95% positive
feedback.
Researched reoccurring system problems by gathering facts, reviewing e-records, interviewing staff,
and explored possible solutions resolving issues such as billing mistakes, facility issues, customer
service complaints, etc.
PRIORITISE / DELAGATE / EVALUATE WORK
Assessed productivity and quality of contracted work during daily huddles and weekly inspections.
Progress reports were made to managers and executives to improve decision-making, problem solving
abilities, and strategic planning.
CONTRCTS / VENDORS / AQUASITIONS
Managed 27 contracts, up to 7 at the same time working with 12 vendors and internal departments
such as Accounting, Facilities, Customer Services, and Executive Leadership. Contracts valued up to
$250K each.
EMPLOYEE RELATIONS
Trained up to 150 new employees on companys core values, mission, customer service model, and
process/procedures with live presentations, computerized training programs, and facility tours yielding
95% positive feedback from participants.
COMMUNICATION
Connects with team members of varying ages and cultures to accomplish daily assignments and special
projects. Practiced active listening skills, empathy, coaching techniques, and problem solving skills to
address misunderstandings, personality conflicts, and productivity issues.
COMPUTER SKILLS
Drafted MS Word documents such as 15 company contacts, over 40 official letters, 7 departmental
memos, and 5 project proposals.
Created 7 and maintained 20 MS Excel spreadsheets to track and trend contract expenses and
departmental assignments ensuing 100% accountability of time, funds, and resources.
Produced 5 MS PowerPoint slide presentations for executive briefings and employee training classes
reaching up 350 audience members.
4 of 4
EDUCATION / TRAINING
Bachelor of Science, Business: University of Nevada, Las Vegas
Public Speaking Mastery: Dale Carnegie Training 2/2010
12/2010
PERFORMANCE EVALUATIONS
2015 Outstanding
Rated as Exceptional in Program Support, Technical Support, Customer Service, and Safety.
2014 Excellent
Rated as Exceptional in Program Support, Customer Service, and Safety.
REFERENCES
Jane Doe
Human Resources Manager
(888) 888-8888
jane.doe@yahoo.com
Ted Smith
Police Officer
(777) 777-7777
ted.smith@gmail.com
Terry Jones
Academic Advisor
(333) 333-3333
terry.jones@unlv.edu
5 of 4
