CHAPTER - IV
ANALYSIS AND INTERPRETATION OF DATA
Analysis of data is a process of inspecting, cleaning, transforming, and
modeling data with the goal of highlighting useful information, suggesting
conclusions, and supporting decision making. Data analysis has multiple facts
and approaches, encompassing diverse techniques under a variety of names, in
different business, science and social science domains.
Data mining is a particular data analysis technique that focuses on
modeling and knowledge discovery for predictive rather than purely descriptive
purposes. Business intelligence covers data analysis that relies heavily on
aggregation, focusing on business information. In statistical applications, some
people divide data analysis into descriptive statistics, Exploratory Data
Analysis (EDA) and Confirmatory Data Analysis (CDA). EDA focuses on
discovering new features in the data and CDA on confirming or falsifying
existing hypotheses. Predictive analytics focuses on application of statistical or
structural models for predictive forecasting or classification, while text
analytics applies statistical, linguistic, and structural techniques to extract and
classify information from textual sources, a species of unstructured data. All
are varieties of data analysis.
In this chapter the researcher has arranged the primary data gathered
through questionnaire in the form of tables and diagrams. The collected data
are classified into
i)
ii)
iii)
iv)
Socio-demographic variables.
Respondents perception on service quality.
Level of Opinions of the Respondents and
Testing of research hypotheses.
SOCIO-DEMOGRAPHIC VARIABLES
This section attempts to analyze the socio-economic background of the
service quality rented by Solar Systems. The socio demographic variables like
Gender, Age, Occupation, Education, Income, Family Size and so on were
discussed extensively. The relationship or associations between the socio
demographic backgrounds of the respondents with their economic life are
discussed by using percentage analysis.
ANALYSIS
Analysis is classifying and rearranging the raw data to arrive at
meaningful interpretation.
INTERPRETATION
Interpretation is essential because it brings the outcome of the analysis
into forefront.
It is through interpretation that the researcher can understand the
abstract principles that work beneath his founds. Through this he can
linkup the same abstract with those of other studies having the same
abstract principle.
Interpretation leads the establishment of explanatory concepts that can
serve as a guide for tutor research studies.
Research can appreciate only through interpretation which can make
other to understand of researcher finding a per project study. The data
collect are analyzed sing simple percentage tool as the against the total
number of the respondents.
The content analysis presented in the form of tables and charts.
GENDER OF THE RESPONDENTS
TABLE 4.1
GENDER OF THE RESPONDENTS
Gender
No. of Respondents
Percentage
Male
95
79
Female
25
21
Total
Source: Primary Data
120
100
It is inferred from the above table that, 79 percent of the respondents
were male and remaining 21 percent of the respondents were female.
TABLE 4.2
AGE GROUP OF THE RESPONDENTS
Age
No. of Respondents
Percentage
18 - 25 years
58
48
26 - 35 years
37
31
36 - 45 years
18
15
Above 45 years
120
100
Total
Source: Primary Data
The above table infers that, out of the total respondents of the study, 48
percent of the respondents were between the age group of 18 - 25 years, 31
percent of the respondents were between the age group 26 - 35 years of age, 15
percent of the respondents were between the age group og 36 - 45 years of age
and remaining 6 percent of the respondents were above 45 years of age.
TABLE 4.3
EDUCATIONAL QUALIFICATION OF THE RESPONDENTS
Educational Qualification
No. of Respondents
Percentage
ITI
18
15
Below 10th
24
20
SSLC
35
29
Diploma
31
26
Graduate
12
10
120
100
Others
Total
Source: Primary Data
The above table shows the educational qualification the respondents.
Among the total respondents, 29 percent of the respondents were SSLC in their
educational qualification, 26 percent of the respondents have completed
Diploma, 20 percent of the respondents were below 10 th, 15 percent of the
respondents were ITI in their educational qualification, 10 percent of
respondents were graduates and none of the respondents have other educational
qualification.
TABLE 4.4
DESIGNATION OF THE RESPONDENTS
Designation
No. of Respondents
Percentage
Manager
Supervisor
10
Operator
30
25
Workmen
78
65
Total
Source: Primary Data
120
100
It is clear from the above table that, 65 percent of the respondents were
workmen, 25 percent of the respondents were operators, 8 percent of the
respondents were supervisors and remaining 2 percent of the respondents were
managers.
TABLE 4.5
EXPERIENCE OF THE RESPONDENTS
Years of Experience
No. of Respondents
Percentage
Less than 3 years
50
42
3 to 6 years
40
33
7 to 10 years
18
15
10 to 15 years
Above 15 years
120
100
Total
Source: Primary Data
It is clear from the above table that, 42 percent of the respondents have
less than 3 years experience, 33 percent of the respondents were having 3 to 6
years of experience, 15 percent of the respondents were having 7 to 10 years of
experience, 6 percent of the respondents were having 10 to 15 years of
experience and only 4 percent of the respondents were having above 15 years
experience.
t-test
1.Exciting work challenge
One-Sample Statistics
N
VAR0000
Mean
120
2.22
Std.
Std. Error
Deviation
Mean
1.156
.105
One-Sample Test
Test Value = 1.15
95% Confidence Interval
t
VAR0000
2
df
10.190
2. Individual recognition
119
Sig. (2-
Mean
tailed)
Difference
.000
1.075
of the Difference
Lower
Upper
.87
1.28
One-Sample Statistics
N
VAR0000
120
Mean
2.51
Std.
Std. Error
Deviation
Mean
.594
.054
One-Sample Test
Test Value = .59
95% Confidence Interval
t
VAR0000
4
35.376
3.Good pay scale
df
119
Sig. (2-
Mean
tailed)
Difference
.000
1.918
of the Difference
Lower
1.81
Upper
2.03
One-Sample Statistics
N
VAR0000
120
Mean
3.39
Std.
Std. Error
Deviation
Mean
.539
.049
One-Sample Test
Test Value = .53
95% Confidence Interval
t
VAR0000
5
58.143
df
119
4. Issues you have raised
Sig. (2-
Mean
tailed)
Difference
.000
2.862
of the Difference
Lower
2.76
Upper
2.96
One-Sample Statistics
N
VAR0000
120
Mean
2.29
Std.
Std. Error
Deviation
Mean
1.305
.119
One-Sample Test
Test Value = 1.30
95% Confidence Interval
t
VAR0000
6
8.322
df
119
Sig. (2-
Mean
tailed)
Difference
.000
5. Ease of staying in current organization
.992
of the Difference
Lower
Upper
.76
1.23
One-Sample Statistics
N
VAR0000
120
Mean
3.42
Std.
Std. Error
Deviation
Mean
.616
.056
One-Sample Test
Test Value = 0.61
95% Confidence Interval
t
VAR0000
7
49.905
df
119
6.Share options in the company
Sig. (2-
Mean
tailed)
Difference
.000
2.807
of the Difference
Lower
2.70
Upper
2.92
One-Sample Statistics
N
VAR0000
120
Mean
1.03
Std.
Std. Error
Deviation
Mean
.222
.020
One-Sample Test
Test Value = .22
95% Confidence Interval
t
VAR0000
8
40.127
7.Exposure to latest
df
119
Sig. (2-
Mean
tailed)
Difference
.000
.813
of the Difference
Lower
Upper
.77
.85
One-Sample Statistics
N
VAR0000
120
Mean
3.08
Std.
Std. Error
Deviation
Mean
.862
.079
One-Sample Test
Test Value = .86
95% Confidence Interval
t
VAR0000
9
28.164
8.Company strategy
df
119
Sig. (2-
Mean
tailed)
Difference
.000
2.215
of the Difference
Lower
2.06
Upper
2.37
One-Sample Statistics
N
VAR0000
Mean
120
Std.
Std. Error
Deviation
Mean
2.71
.715
.065
One-Sample Test
Test Value = 2.7
95% Confidence Interval
t
VAR0000
1
df
.128
119
Sig. (2-
Mean
tailed)
Difference
.899
.008
9.Company reputation
One-Sample Statistics
N
VAR0000
2
120
Mean
3.10
Std.
Std. Error
Deviation
Mean
.556
.051
of the Difference
Lower
-.12
Upper
.14
One-Sample Test
Test Value = .55
95% Confidence Interval
t
VAR0000
2
df
50.232
119
Sig. (2-
Mean
tailed)
Difference
.000
2.550
10.Upsetting organizational
One-Sample Statistics
N
VAR0000
3
120
Mean
2.59
Std.
Std. Error
Deviation
Mean
.739
.067
of the Difference
Lower
2.45
Upper
2.65
One-Sample Test
Test Value = .73
95% Confidence Interval
t
VAR0000
3
df
27.595
119
Sig. (2-
Mean
tailed)
Difference
.000
1.862
11. The performance
One-Sample Statistics
N
VAR0000
4
120
Mean
1.82
Std.
Std. Error
Deviation
Mean
.866
.079
of the Difference
Lower
1.73
Upper
2.00
One-Sample Test
Test Value = .86
95% Confidence Interval
t
VAR0000
4
df
12.201
119
Sig. (2-
Mean
tailed)
Difference
.000
.965
12. Immediate top level
One-Sample Statistics
N
VAR0000
5
120
Mean
2.21
Std.
Std. Error
Deviation
Mean
1.236
.113
of the Difference
Lower
Upper
.81
1.12
One-Sample Test
Test Value = 1.23
95% Confidence Interval
t
VAR0000
5
df
8.671
119
Sig. (2-
Mean
tailed)
Difference
.000
.978
13.Peer Relations
One-Sample Statistics
N
VAR0000
1
120
Mean
3.51
Std.
Std. Error
Deviation
Mean
.710
.065
of the Difference
Lower
Upper
.75
1.20
One-Sample Test
Test Value = .71
95% Confidence Interval
t
VAR0000
1
df
43.174
119
Sig. (2-
Mean
tailed)
Difference
.000
2.798
14. Flexible Work
One-Sample Statistics
N
VAR0000
2
120
Mean
3.30
Std.
Std. Error
Deviation
Mean
.495
.045
of the Difference
Lower
2.67
Upper
2.93
One-Sample Test
Test Value = .49
95% Confidence Interval
t
VAR0000
2
df
62.141
119
Sig. (2-
Mean
tailed)
Difference
.000
2.810
15. Promotion Opportunities
One-Sample Statistics
N
VAR0000
3
120
Mean
2.70
Std.
Std. Error
Deviation
Mean
.740
.068
of the Difference
Lower
2.72
Upper
2.90
One-Sample Test
Test Value = .74
95% Confidence Interval
t
VAR0000
3
df
29.007
119
Sig. (2-
Mean
tailed)
Difference
.000
1.960
16.Receiving an upsetting
One-Sample Statistics
N
VAR0000
4
120
Mean
1.78
Std.
Std. Error
Deviation
Mean
.852
.078
of the Difference
Lower
1.83
Upper
2.09
One-Sample Test
Test Value = .85
95% Confidence Interval
t
VAR0000
4
df
12.001
119
Sig. (2-
Mean
tailed)
Difference
.000
.933
17.Distance between work
One-Sample Statistics
N
VAR0000
1
120
Mean
4.14
Std.
Std. Error
Deviation
Mean
.455
.041
of the Difference
Lower
Upper
.78
1.09
One-Sample Test
Test Value = .45
95% Confidence Interval
t
VAR0000
1
df
88.960
119
Sig. (2-
Mean
tailed)
Difference
.000
3.692
18.Ongoing stress at work
One-Sample Statistics
N
VAR0000
2
120
Mean
3.73
Std.
Std. Error
Deviation
Mean
.604
.055
of the Difference
Lower
3.61
Upper
3.77
One-Sample Test
Test Value = .60
95% Confidence Interval
t
VAR0000
2
df
56.793
119
Sig. (2-
Mean
tailed)
Difference
.000
3.133
19.Job security at present
One-Sample Statistics
N
VAR0000
3
120
Mean
2.76
Std.
Std. Error
Deviation
Mean
.799
.073
of the Difference
Lower
3.02
Upper
3.24
One-Sample Test
Test Value = .79
95% Confidence Interval
t
VAR0000
3
df
26.982
119
Sig. (2-
Mean
tailed)
Difference
.000
1.968
20.Medical aid benefits
One-Sample Statistics
N
VAR0000
4
120
Mean
2.44
Std.
Std. Error
Deviation
Mean
.658
.060
of the Difference
Lower
1.82
Upper
2.11
One-Sample Test
Test Value = .65
95% Confidence Interval
t
VAR0000
4
df
29.808
119
Sig. (2-
Mean
tailed)
Difference
.000
1.792
21.Canteen facilities
One-Sample Statistics
N
VAR0000
5
120
Mean
3.99
Std.
Std. Error
Deviation
Mean
.587
.054
of the Difference
Lower
1.67
Upper
1.91
One-Sample Test
Test Value = .58
95% Confidence Interval
t
VAR0000
5
df
63.677
119
Sig. (2-
Mean
tailed)
Difference
.000
3.412
22.Job not being designed
One-Sample Statistics
N
VAR0000
1
120
Mean
1.76
Std.
Std. Error
Deviation
Mean
.830
.076
of the Difference
Lower
3.31
Upper
3.52
One-Sample Test
Test Value = .83
95% Confidence Interval
t
VAR0000
1
df
12.251
119
Sig. (2-
Mean
tailed)
Difference
.000
.928
23.Consideration of your ideas
One-Sample Statistics
N
VAR0000
2
120
Mean
2.66
Std.
Std. Error
Deviation
Mean
.704
.064
of the Difference
Lower
Upper
.78
1.08
One-Sample Test
Test Value = .70
95% Confidence Interval
t
VAR0000
2
df
30.469
119
Sig. (2-
Mean
tailed)
Difference
.000
1.958
24.Skill n Motivate
One-Sample Statistics
N
VAR0000
3
120
Mean
2.23
Std.
Std. Error
Deviation
Mean
1.242
.113
of the Difference
Lower
1.83
Upper
2.09
One-Sample Test
Test Value = 1.24
95% Confidence Interval
t
VAR0000
3
df
8.764
119
Sig. (2-
Mean
tailed)
Difference
.000
.993
25.Your level of commitment
One-Sample Statistics
N
VAR0000
4
120
Mean
2.87
Std.
Std. Error
Deviation
Mean
.925
.084
of the Difference
Lower
Upper
.77
1.22
One-Sample Test
Test Value = .92
95% Confidence Interval
t
VAR0000
4
df
23.048
119
Sig. (2-
Mean
tailed)
Difference
.000
1.947
26.Communication problems
One-Sample Statistics
N
VAR0000
5
120
Mean
3.30
Std.
Std. Error
Deviation
Mean
.478
.044
of the Difference
Lower
1.78
Upper
2.11
One-Sample Test
Test Value = .47
95% Confidence Interval
t
VAR0000
5
df
64.843
Sig. (2-
Mean
tailed)
Difference
119
.000
2.830
27.Freedom to work independently
One-Sample Statistics
N
VAR0000
1
120
Mean
2.67
Std.
Std. Error
Deviation
Mean
.813
.074
of the Difference
Lower
2.74
Upper
2.92
One-Sample Test
Test Value = .81
95% Confidence Interval
t
VAR0000
1
df
25.015
119
Sig. (2-
Mean
tailed)
Difference
.000
1.857
28.Fitting into the culture
One-Sample Statistics
N
VAR0000
2
120
Mean
3.92
Std.
Std. Error
Deviation
Mean
.512
.047
of the Difference
Lower
1.71
Upper
2.00
One-Sample Test
Test Value = .51
95% Confidence Interval
t
VAR0000
2
df
72.920
119
Sig. (2-
Mean
tailed)
Difference
.000
3.407
29.Career planning
One-Sample Statistics
N
VAR0000
1
120
Mean
1.63
Std.
Std. Error
Deviation
Mean
.819
.075
of the Difference
Lower
3.31
Upper
3.50
One-Sample Test
Test Value = .81
95% Confidence Interval
t
VAR0000
1
df
11.009
119
Sig. (2-
Mean
tailed)
Difference
.000
.823
30.Career development
One-Sample Statistics
N
VAR0000
2
120
Mean
1.71
Std.
Std. Error
Deviation
Mean
.873
.080
of the Difference
Lower
Upper
.68
.97
One-Sample Test
Test Value = .87
95% Confidence Interval
t
VAR0000
2
df
10.514
119
Sig. (2-
Mean
tailed)
Difference
.000
.838
31. Your level of trust
One-Sample Statistics
N
VAR0000
3
120
Mean
2.71
Std.
Std. Error
Deviation
Mean
.864
.079
of the Difference
Lower
Upper
.68
1.00
One-Sample Test
Test Value = .86
95% Confidence Interval
t
VAR0000
3
df
23.440
119
Sig. (2-
Mean
tailed)
Difference
.000
1.848
32.Training Programs provided
One-Sample Statistics
N
VAR0000
4
120
Mean
1.65
Std.
Std. Error
Deviation
Mean
.857
.078
of the Difference
Lower
1.69
Upper
2.00
One-Sample Test
Test Value = .85
95% Confidence Interval
t
VAR0000
4
10.232
df
119
Sig. (2-
Mean
tailed)
Difference
.000
.800
of the Difference
Lower
Upper
.65
.95
