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CBS Finacle Workflow Guide 2016

This document provides an overview and guidelines for the CBS Finacle workflow processes used in POSB offices in Odisha, India. It includes the email addresses of the CBS Circle Processing Centre in Odisha. The preface explains that the workflow was developed based on training materials, websites, and experience in live environments to best guide counter staff. It has been revised several times with suggestions. The document aims to be a handbook and ready reckoner for CBS Finacle processes.

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Shekhar Suman

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100% found this document useful (2 votes)

2K views79 pages

CBS Finacle Workflow Guide 2016

Uploaded by

Shekhar Suman

We take content rights seriously. If you suspect this is your content, claim it here.

Available Formats

Download as PDF, TXT or read online on Scribd

You are on page 1/ 79

An Indicative Procedure & Guidelines

Collected & Compiled at

CBS Circle Processing Centre (CBS CPC), Odisha, Bhubaneswar
With worthy active remarkable co-operation from all Finacle Users
1st Edition 1st August 2016

Email IDs of CPC Odisha:

cbscpc.od@indiapost.gov.in
spocodisha@gmail.com
finacleuserid.cpcodisha@gmail.com

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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 1 of 79

Preface
On the outset of migration from Sanchay Post to CBS Finacle of M/s Infosys Ltd., the scenario of work process at
Post Offices changed almost to Banking procedure. The CBS Finacle is an internet base application. Except some
desktop settings, there is no client software. Its front end/ end users operation is mostly based on commands
called as Menus. To perform different operations in CBS Finacle the Users are mostly depending upon training
materials of M/s Infosys / FAQs of DMCC Chennai /different web sites.
The training and live work environment at counters is quite different. There are certain situation/operation which
mostly does not come in training (e.g. EOD, auto creation of unwanted A/cs, their verification/cancellation etc.).
To coup up with the situation, the staff of CPC, Odisha, Bhubaneswar & WTC, Bhubaneswar O/o Chief PMG, Odisha
Circle, Bhubaneswar worked together to bring forward a CBS FINACLE WORK FLOW PROCESS to guide the Users
of Finacle to the best. The CBS FINACLE WORK FLOW PROCESS is prepared collecting the themes from different
sources as mentioned above as well as from live work environment of counters. We tried our best to arrange the
modules in alphabetical orders (A-Z).
With remarkable suggestions from different offices, cooperation of PMU Cell & WTCs of Odisha, the CBS FINACLE
WORK FLOW PROCESS has been revised from time to time to facilitate & guide the end users to perform utmost
error free operation in live work environment at counters. Till date the following releases of CBS FINACLE WORK
FLOW PROCESS has been made.
st
th
1. CBS FINACLE WORK FLOW PROCESS 1 Edition on 26 January 2015
st
nd
2. CBS FINACLE WORK FLOW PROCESS 1 Edition Revised on 2 February 2015
nd
st
3. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 2 Edition 1 April 2015
nd
st
4. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 2 Edition (Revised) 1 May 2015
rd
th
5. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 3 Edition 15 August 2015
th
nd
6. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 4 Edition 2 October 2015
th
th
th
7. CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS 5 Edition 12 February 2016 (6 Edition
detailed CBS FINACLE WORK FLOW PROCESS WITH BO TRANSACTIONS is going to be released soon).
st

This is the 1 Edition of the booklet A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW WITH BO
TRANSACTIONS.
Most of the POSB Rules & SB Orders are same for CBS & non-CBS Offices. But some POSB Rules & SB Orders are
different for CBS & non-CBS Offices. POSB Rules & SB Orders referred to in this booklet is applicable to CBS offices.
Every effort has been made to the best to make this revised booklet better & error free. If still exists any
unintentional / typographical error / mistake, or any suggestion to improve the booklet, may kindly be brought to
the notice in the following email ID or Telephone.
SPoC & Supervisor, CBS CPC Odisha, Bhubaneswar
KN Satapathy, Sys Admin.

spocodisha@gmail.com Tele: 0674-2575449 / 2570268

knsatapathy@gmail.com 9439856782 (Mobile)

Compilers : CBS Circle Processing Centre, Odisha

Contents for Finacle Hand Book

1
2
3

Introduction and Important Notes on POSB & Finacle

Some important major changes implemented on introduction of Finacle
Important points on New A/c opening, A/c Closure (Norma & Claim) and A/c Transfer

A Counter Work Flow Process

4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36

Agent Portal (Business ,Commission & Management)

Atal Pension Yojana (APY)
ATM Operation
Cheque Clearing (Inward & Outward) Rejection Steps & Out Station Cheque Collection
Cheques: Rejection of Cheques (In Outward & Inward Zone) Steps
Cheques: Inward Clearing Process --------- Outward Clearing Process
Cheques: Outward Clearing -CBS HO/SO not dealing with clearing house
Cheques: Out Station Cheque for Collection --------------------------- Cheque Dishonour & Collection fee
Cheques: Cheques sent for collection before migration but received after migration
Common Menu A/c Conversion (Single to Joint & Vice versa, Minor to Major), CTM, CXFER,
Funding by Transfer, HCASHPND, , Name change, Nomination, UCR
Customer Identification File (CIF) ------------- Discontinued Scheme
Day End Process in Finacle : EOD (COD) / BOD: Closing a Days Work ------------------ ECS
Exceptional Schemes /Closure
Find out new account No. for old account No. ---------- Freezing of A/c
Inventory Management - Certificates & Cheques
Lien Maintenance -------------- National Savings Scheme (NSS) A/c ---------------- Office A/c
Other SOL Transaction (Inter SOL Transaction)
Pay, Other Bill & SB Bulk Uploading
---------------------- Pledging of A/cs
Pradhan Mantri JeevanJyoti Bima Yojna ( PMJJBY) & Pradhan Mantri Suraksha Bima Yojna( PMSBY)
Public Provident Fund (PPF) A/c --------------------------- PPF Loan / Withdrawal
Recurring Deposit (RD) A/c --------------------------- RD Loan / Half Withdrawal
Savings Accounts (SB) A/c ----- SB: POSB Cheque Book Maintenance / POSB Cheque Stop Payment
Savings Certificate: KVP / NSC (Old prior to 01.07.2016 & From 01.07.2016)
Specimen Signature
Standing Instructions Maintenance ----- Sukanya Samriddhi Accounts (SSA)
TDA -Term Deposit Accounts: (TD/ MIS / SCSS) --- TD & MIS (Extra / Special) -- SCSS (Extra / Special)
TDS -- ----- Transaction: its ID, Cancellation (including New & Fake New A/cs) & Verification
Vault Transactions
Wrong Postings/ A/c opening & its Rectification
Works that can be initiated by Supervisor/ Postmaster
BO Transactions
Day to day Transactions Reports View / Print (Production & MIS Server) - List of Finacle Reports
Reports (Inquiry - View / Print)
SOSB Work Process at HPO

B
C SBCO Work Process at HPO
D Annexures (37 to 43)
37
39
40
41
42
43

How to get it if forget to note

Settlement of Balance Differ cases and correction of Date of open/issue
Submission of Documents to CBS CPC & its preservation
Frequently Used Menu Options / Commands
List of Users Menu in CBS Finacle
Telephone Nos. / email IDs related to CBS Finacle (CBS CPC Odisha, DOP Networking & Anti-Virus)

Page
4
5
5
8--67
8
9
11
13
15
16, 17
18
19
19
20
22, 23
24, 26
27
28
29
30, 31
33
33, 35
35
36, 38
39, 41
42, 44
44, 47
48
48, 49
50, 52, 53
54, 55
56
57
59
59
63
67
68
69
70--79
70
71
71
72
73
79

CBS FINACLE WORK FLOW PROCESS (AN INDICATIVE PROCEDURE & GUIDELINES)
Govt. of India authorizes POSB to run in CBS vide SB Order No.05/2014. Some POSB Rules & SB Orders are
different for CBS & non-CBS Offices. POSB Rules & SB Orders referred to in this booklet is applicable to CBS offices.

Introduction and Important Notes on POSB & CBS Finacle:1. POSB Schemes in nut shell: For details refer Govt. of India POSB Orders issued from time to time.
POSB
Introduced
/ Maturity period + # A/c type Min. Deposit No. of Deposit /
Schemes
Reintroduced
Extension if any
Maximum Deposit
& Max. No. Amount
in an A/c
of joint A/c
holder in an
a/c

KVP (Known
as KVP14)

Re- 23/09/2014

08 Years 04 Months

S, JA, JB.
02

1000

One. No limit.

S, JA, JB.
02

1000
(No
denomination)

S, JA, JB.
03

1500

S, JA, JB.
02

100

One. No limit. One

A/c
for
one
purchase form
One.
Single
a/c=4.5Lakhs, Joint
a/c = 09Lakhs
One. No limit.

S, JA, JB.
02

100
(No
denomination)

S, JA, JB.
02

100

---15 Years + 5Yrs + 5Yrs

+ 5Yrs (Max. 30Years)

NA
S. Joint not
allowed
S, JA, JB.
02

---100 to open,
but 500 in a
Fin. Year
10

09 Years 02 Months
from 01.04.2016
09 Years 02 Months
(Sale of preprinted
KVP Discontinued)
6Years
up
to
30/11/2011. 5Years
from 01/12/2011.
6Years
up
to
30/11/2011. 5Years
from 01/12/2011.
5Years
(Sale
of
preprinted
NSC
Discontinued)
10 Years

KVP16

01.07.2016

MIS

15/08/1987

NSC VIII

08/05/1989

NSC
VIII
(NSC16)

01.07.2016

NSC IX

NSS
PPF

01/12/2011
(Discontinued
from 20.12.2015)
Discontinued
01/01/1979

01/04/1970

05 Years +
(Max.10Years)

SB - General

Since 1882

-----

5Yrs

---Multiple. 1.5Lakhs
in a Financial year
Sixty + sixty. No
limit. Denomination
is multiple of 5.
Multiple. No limit.

-----

S, JA, JB.
03
S, JB*

Sanchayika
SB - Basic
Savings A/cs
SCSS

-----

JA. 03

20/05/2013

-----

S, JA*. 02

Non-CQ=50.
CQ=500.
Zero

02/08/2004

S, JA*. 02

1000

One. 15Lakhs

SSA

22/01/2015

05Yrs+03Yrs(Max.
8Yrs)
21Years

1/3/5Years from
16/03/1970.
2Years
from
01/08/1973

S*.
No
Joint A/c
S, JA, JB.
02

1000 in a Fin.
Year
200

Multiple. 1.5Lakhs
in a Financial year
One. No limit.

SB
Pension

1/ 2 / 3 / 5 Years (Redeposit through SAS

not allowed)

# A/c type: S=Single; JA=Joint A; JB=Joint B

* Condition applied

Non-CQ=50. *
CQ=500.
Non-CQ=50.
CQ=500.

One. No limit. One

A/c
for
one
purchase form
One. No limit.

Multiple. Deposit
by Dept. only. No
limit.
Multiple. No limit.
Multiple. No limit.

$ SB CQ A/c not permitted for

Some important major changes implemented on introduction of Finacle.

1.
2.
3.
4.

5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.
16.
17.
18.
19.

Finacle is an internet base application. Every user must have a User ID & Password.
Each CBS Post Office has a 08 digit code called SOL ID. It consists of Pincode plus 02 digit (e.g. 75100100)
Each customer / depositor must have a CIF (Customer Information File) which contains different information
(Bio-data). CIF & customer / depositor is identified by a 09 digit unique ID called as CIF ID.
Date of Birth for all accounts is mandatory and it treats all depositors of age below 18 years as minor. Entry
of Date of Birth in CIF is mandatory. Entering of Last & short name is also mandatory. When there is no last
name for a customer, first name should be entered as last name.
Opening of New A/c, storage of specimen signature & photograph are done with reference to CIF ID of the
depositor. One CIF ID can contain more than one A/c.
Each Counter Postal Assistant (CPA) must have a Teller A/c. Without Teller A/c financial transactions cannot
be done and the same will also not appear in LOT. Except CPA no other user has Teller A/c.
Finacle generates unique Transaction ID for each and every Debit (withdrawal) & credit (deposit) transaction
done. It should be noted on the vouchers.
Some specific transactions are to be initiated by Supervisor / Postmaster. Otherwise each and every
Financial and non-financial transactions should be initiated by the CPA and to be verified by Supervisor.
Each Agent is provided with an ID in Finacle. MPKBY Agent is provided with Internet User ID & Password for
preparing RD schedule.
There is no passbook stock in Finacle. It has to be maintained manually.
Interest of MIS/SCSS/TD flows to Sundry A/c or customers Savings A/c. Sundry A/c earns no interest.
A/cs earn no interest for opening date and earn interest on maturity date.
If interest payment due date falls on Sunday / Holidays, interest out flow occurs on the previous day. But
the system may not allow payment before due date.
If the maturity date falls on Holiday, the account must be closed on next working day to avoid PMC case.
The extension of time deposit is automatic and for the principal amount only.
Effective available balance is eligible amount of withdrawal. Amount before clearing is Shadow Balance.
Reason for closure is critical and mandatory. Reason code to be selected for all types of closures.
ATM facility has been introduced to facilitate the customer.
Inter SOL transactions are allowed among CBS Post Offices.

Important points on New A/c opening, A/c Closure and A/c Transfer
Know Your Customer (KYC) Norms
Identity Proof - Any one of the following
documents
PAN card or letter issued by IT Authority
quoting PAN
Electoral Photo Identity card,
Ration Card with photograph.
Passport,
Driving License,
POSB Identity card/ Post Office Identity
Card / Identity card from Central/ State
Government or PSU e.g PPO, BPL card, Job
card issued under MG-NREGA duly signed
by an officer of State Government.
Photo Identity Card issued by recognized
University/Education
Board/College/School.
The letter issued by the Unique
Identification Authority of India (UIDAI)
containing details of name, address and
Aadhaar number.

Address Proof - Any one of the

following documents
Bank or Post Office Passbook /
Statement with current address
Passport with current address.
Ration Card with current Address.
Electricity Bill or Telephone Bill of
not more than 03 months old
(Current
bill
if
internet
downloaded)
Salary Slip of reputed Employer
with current address.
Certificate from any Public
Authority / Postman or Gram Dak
Sewak Delivery Agent or Branch
Postmaster.
The letter issued by the Unique
Identification Authority of India
(UIDAI) containing details of name,
address and Aadhaar number.

Documents Compulsory

Following are compulsory in

addition to ID & Address proof.
1. Recent
Passport
size
Photograph.
2. PAN or Form-60/61 for balance
/ transaction of INR.50000/- or
above
3. Birth Certificate for SSA.
4. Income proof / source of receipt
of fund for SCSS & High Risk
category.
5. Copy of Authority letter
/document
issued
by
concerned Authority for SB Basic Savings A/c. e.g. For LPG
subsidy- Subscription Voucher &
Blue Book; For MGNREGS
NREGS Job Card Pension - PPO
& Aadhaar Card to get benefit.
ATTESTATION OF PHOTOCOPY OF DOCUMENTS: Documents should be self-attested & in case of illiterate depositors
should be attested by Gazetted Officer/Sarpanch or Branch/ Sub/Head/Chief Postmaster or Postman / Gram Dak
Sewak Delivery Agent. In case of investment through agent, documents should also be attested by the agent.

Account Opening (All schemes) & Minor Accounts

Documents required for New Account Opening/Purchase of Certificates To be filled & complied by applicant
(KYC Documents should be in A4 size paper preferably photocopied in one side).
1. Common Account Opening Form (AOF) plus additional Form for SCSS & PPF A/c in A4 size paper (SB
Order No.6/2015 dated 09.06.2015).
2. KYC (Know Your Customer) Form 01No.
3. Proof of identification (POI) and Proof of Address (POA)
4. Copy of PAN Card for transaction or balance of 50000 or more (Better to take PAN in CIF).
5. Copy of Authority letter /document issued by concerned Authority - for SB - Basic Savings A/c
6. Copy of PPO issued by concerned Authority for SB - Pension A/c.
7. Copy of Resolution from School Management for SB Sanchayika A/c.
8. Age proof & Income proof for SCSS A/c.
9. Copy of Birth Certificate for SSA.
Opening of new Savings A/c, PPF & SSA is to be done with zero balance. After verification of new a/c opening,
transaction is to be accepted (But the first transaction should be taken on the same day).
Opening of new RD, TDA (MIS/TD/SCSS) & Savings Certificates cannot be done with zero balance. Transaction is
mandatory at the time of opening of new A/c in these schemes.

Mode of operation:

012 =
016 =
017 =
018 =

Self
Joint A A/c
Joint B A/c
Self operated minor

019 =
020 =
999 =

Minor A/c through guardian

Lunatic Operated by guardian
Others

Minor Account:

Minor A/c: Minor accounts are of two kinds (a) Self-operated minor A/c (for the age of ten years or above) (b)
opened & operated on behalf of minors by their guardians.
Self-operated minor A/c: CIF for Self-operated minor A/c is 300668762 (pre-defined one).
Mode of operation for Minor A/c in Finacle: 018 Minor A/c Operated by Self or 019 Minor A/c
Operated by Guardian.

Minor Account opening/issue of CCs (Steps) (See relevant module for funding by Transfer)
1st.
2nd.
3rd.
4th.
5th.
6th.
7th.
8th.

Open Guardian CIF, if does not exist and Supervisor to verify (CCRC).
Open Minor CIF giving Guardian CIF and Supervisor to verify (CCRC).
Invoke New A/c opening / CCs issue menu as the case may be.
Select Function O-Open, give Minor CIF and fill the required details.
Give Guardian CIF in Related Party 2.
Funding to be done at the time of A/c opening for MIS/RD/SCSS/TD. On completion click on Submit.
Supervisor to verify A/c opening.
Funding to be done for PPF/SB/SSA after verification of A/c opening on the same day & Supervisor to
verify.

Account Closure (All schemes) Normal (Menu Operations are given in respective schemes)
Closure flag updation:
KVP/MIS/NSC/RD/SCSS/TD A/c getting closed during counter hours and verified,and get updated with closure flag
on the same day during EOD (HSCOLD) by auto execution of HTDBATCH program. Further, repayment A/c
information is also got updated. Hence utmost care must be taken for the following works/items. (W.e.f April
2015)
1. If any mistake is done in closure and amount getting credited to the KVP/MIS/NSC/RD/SCSS/TD A/c itself,
such issues should be rectified before commencing EOD for the day. Once the closure flag gets updated,
the amount cannot be withdrawn by any mode.
2. SB accounts marked as repayment A/c of closed dependent accounts (KVP/MIS/NSC/RD/SCSS/TD A/c
closed on to-day i.e. date of BOD) will continue to show error, if closure of said SB A/c is attempted on the
same day, as the closure flag update happens during EOD (HSCOLD) only; such SB accounts can be closed
on the next day.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 6 of 79

Before closure ensure that

1. Lien / Freeze if any have been revoked.
2. For RD & PPF ensure loan if any has been repaid and loan a/c is closed.
3. For SB the list is given at SB Module.
Standard Close Mode Any one appropriate option to be selected at the time of closure:
Close Mode/ option
Explanation
1 C-Cash only
For below 20000. Needs to run HCASHPND for cash adjustment in teller a/c.
2 S-SB Account
To transfer the amount to specified Savings A/c. (W.e.from 21.01.2016).
3 R-Repayment a/c only
Money goes to Office A/c 0340 (SOL ID +0340) Postmasters Cheque A/c. In case of
BO RD & TD closure proceeds to Office A/c 0340. CXFER is to be used to transfer the
BO amount from 0340 to BO Settlement A/c (0339) (W.e.from 21.01.2016).
Account Closure (All schemes) - Death Claim (Menu Operations are given in respective schemes)
Death Claim Closures are regulated as per POSB Revised Rule 87 of POSB Manual Vol-I and Rule 50 of POSB
Manual Vol-II, SB Order Nos.25/2010, 2/2011(Clarification to 25/2010), 21/2011, 8/2014, 4/2015, 7/2015,
12/2015, 15/2015, 17/2015.
All payments of deceased claim cases will be paid by crossed cheque or credit to Savings Account only (SB Order
No. 25/2010,8/2014 & 7/2015). The payment procedure is further modified by SB Order No. 12/215, 15/2015,
17/2015 such as The value should be credited to the Post Office Savings Account of the Legal Heir/ Nominee in all
CBS Post Offices. Nominee/legal heirs should be requested to mention Savings Account Number on the receipt
side of SB7/SB7A or Certificates. The claim case where there are multiple nominees/legal heirs or any other case
where Postmaster /Sub Postmaster is satisfied that depositor is genuinely not in a position to open savings account
immediately may issue cheque for the maturity/prematurity value.
POSB Schemes / Accounts that can be continued/converted & a/cs that can be closed after death of depositor.
1. Joint A/c: Surviving Joint A/c holder(s) within the prescribed limit.
th
th
2. Single A/c: By nominee(s) for KVP, NSC 8 , NSC 9 , RD, SCSS, and TD.
3. SB Pension A/c can be converted to name of spouse getting family pension.
4. PPF, SSA, Single MIS & Single SB A/cs has to be closed. No other option.
5. For MIS, in case of death of depositor before maturity, account may be closed and deposit is to be
refunded along with interest up to the month preceding the month in which refund is made.
Account Transfer (All schemes) Brief Procedure (for Menus see respective schemes)
Transfer of account from CBS Post Office to Non-CBS Post Office and vice versa is not allowed.
All the H.Os in Department of Posts have since been migrated to CBS, issue of AT for HOSB does not arise.
There is possibility of issuance of AT from SOSB. It will be the duty of HO that before issue of AT, list should be
consulted and if that post office is already in the list of CBS Post Offices, AT should not be issued.
A/c Holder should be contacted and requested to provide name of any nearby non CBS Post Office for opening
of a/c. On getting information, a/c will be opened on transfer in that office.
Inter CBS Post office Transfer: There is no need of transfer within Inter CBS Post office. For details see Inter
CBS Post office Transactions (INTERSOL TRANSACTIONS) see module Other Office Transactions.
PPF & SSA can be transferred in / out to & from Bank.

A. Counter Work Flow Process

Agent Portal (Business, Commission & Management)
(a)
Command / Menu: Agent Portal
Work Item / Purpose

1
2
3
4
5

Agent Portal
Create Direct Sales Agent (DSA) ID / DS Agents
Master Maintenance
DSA Parameter Setup
Agent Inquiry
Agent Transactions - Agent (MPKBY / PRSS) Bulk
Posting Menu
View / Modify attachment of Agent to RD a/c

Operator Menu

HDSAMM

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HDSAMM
V

HDSAPM
HDSAIP
HAGTXP

HDSAPM
---HAGTXP

V
T
V

CRDACM

Agent Management in Finacle Brief Menu Operations

Creation of Agent in HDSAMM
Before creation of DSA ID ensure that the Agent has CIF with PAN & Savings A/c
Finacle. (It is better
in Finacle. Else open & verify. PAN will be fetched from CIF.
to use Function- C Function Add DSA ID to be given by post office Note the ID on the
Copy instead of Add, Never
Authority letter (Do not give space, dot or any special character) Click on Go
selecting appropriate select
(Fill data for General tab) - DSA Name Address License No. (special
SOURCE DSA ID. KVP.
character not allowed) DSA Turnover Frequency Select Daily Next
Target DSA ID to be
Turnover date 31/12/2099 Commission Credit A/c ID DSA SB A/c Tax
entered
by
the
Code (mandatory) TDSAG Click on Expand Arrow to expand the page
operator & required
Agent Type Select appropriate one from Searcher License Expiry Date
modifications to be
Set ID Give your SOL ID Click & Fill data on Product Tab Scheme Code
done).
Select from searcher (e.g.: For MPKBY/PRSS: RDIPN; For SAS: MISN1, KVP16:
KVP16; NSC 8th Issue (NSC16) :NSC16 ; TD: TD1,TD2,TD3,TD5) select one &
KVP / NSC Code
fill the data in the following fields Fill data in: Pay commission=Yes;
changed
from
Subvention Reversal Credit Placeholder A/c 45089000 ; Payment Frequency
01.07.2016 as KVP16
Daily; Holiday N; Next commission date 31/12/2099; [on completion of one
& NSC16.
record (one scheme code) click on Add to add next scheme code. After filling
last record do not click on Add]
Click on Commission Parameter Tab Fixed Commission Start Date Give
BOD date or higher date Submit OK.
Supervisor to verify giving DSA ID Menu HDSAMM; Function V Verify.
If any scheme code is left or not added due to some reason, modify the DSA ID
and add the left out scheme code.
The DSA ID is to be communicated to the Agent concerned. For MPKBY Agent
the DSA ID with details of MPKBY Agent is to be emailed to CBS CPC for
allotment of e-banking password for preparation of RD schedule using internet.
Modify / Renewal of HDSAMM Function M-Modify DSA ID Go Click on General Tab Perform
Agent
required modification For renewal modify the License Expiry date.
. Supervisor to verify Menu HDSAMM.
If error comes unverified A/c exists, then do as under.
Function I-Inquiry DSA ID Go Click on Inquiry Tab Select Related A/c
inquiry From Scheme code (scheme for which error was displayed in Modify
screen) V-Verify No Go (Displays the unverified A/c exists under the
DSA ID). Act accordingly (e.g. Verify or Cancel).
Linking Agent ID to SB- CASBAO / QDESA,
New A/c can be opened
Agent / Employee Code
new A/c at the time RD CRDOAAC / RDAOCM,
through
Agent
for
Click on Agent Radio
of Opening of A/c
Schemes: MIS, RD, TD,
Button Type a few
TD/MIS CMISAOP / MISAO,
th
KVP16 & NSC16 (8
letters, then Select Code
SCSS- CSCAOP / SCSSAO
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Linking Agent ID to
Existing A/c after a/c
is opened

SB CASBAM / QDEMSA,
RD - CRDACM / RDAMM,
TD/MIS CMISAM/MISAMAV,
SCSS - CSCAM / SCSSMAV

from the List Submit

Issue).
(For old A/c - Function:
Subsequent deposits can
M-Modify)
be done through Agent
for Schemes: RD.
Supervisor to verify
Function V Verify
N.B.: Linking Agent ID to Savings A/c is not permitted at present in POSB. It is a provision available in Finacle.
Removing Agent ID Same as linking Agent / Employee Code Click on None Radio Button Submit.
from A/c
to Existing A/c.
Supervisor to verify Function V Verify
Agent Inquiry (To HDSAIP
Function D-Display SOL ID Go. It will display the agent
know
agents
information.
attached to a SOL)
MPKBY / PRSS Agent RD Transactions Brief Menu Operations
Initiating
User Name User Login P/w Accounts Agent Enquire & Update Screen Select an
Transaction
account in which transaction is to be done (Multiple accounts can also be selected)
through
Agent
Select Mode Cash or DOP Cheque (POSB Cheque) or Non DOP Cheque (Bank Cheque)
Portal by MPKBY
Save Click on Radio Button against which transaction is to be done No. of Installments
Agent / Super
Click on Get Rebate & Default Fee Save Repeat process for all accounts selected
Agent (RD A/cs)
Enter cheque details if DOP or Non DOP cheque mode is selected Pay all saved
Installments. Note Reference No.
N.B.: One E-Banking Ref. No.(list) should not contain (1) Cash & Cheque both; (2) More than
one cheque (3) Total value more than Rs.20000/- in cash (4) Total RD A/cs more than 50.
Generate Report
Reports From Date To Date List Reference No. Give Payment Reference No. Status
Success.
Search PDF File OK Save or Print the report Sign Out
Initiating
User Name User Login P/w Click on Agents Select Agent Click on Fetch Accounts
Transaction
Select an account in which transaction is to be done You can select multiple accounts also
through
Agent
Select Mode Cash or DOP Cheque or Non DOP Cheque Save Click on Radio Button
Portal by Superagainst which transaction is to be done No. of Installments Click on Get Rebate & Default
Agent
Fee Save Repeat process for all accounts selected Enter cheque details if DOP or Non
DOP cheque mode is selected Pay all saved Installments. Note Payment Reference No.
Generate Report Sign Out.
Posting the e- HAGTXP
Function M Modify Agent ID Give MPKBY Agent ID of Finacle Ebanking reference
banking ref No. Give ref no. from the agents report Go Tally the screen
No. in Finacle
figure with printed list Post. (No need to debit office A/c 0017 or 0382). Use
of office A/c 0017 or 0382 is discontinued from 01.01.2016.
Supervisor to verify Menu HAGTXP; Function V Verify by giving Agent ID
& E-banking ref No.
Menu - HPR Transaction status report
Important Note: Do not enter / accept / post e-banking reference No. before
Data Centre (DC) closure.

Atal Pension Yojana (APY)

(a) Command / Menu: Atal Pension Yojana (APY)
Work Item / Purpose
Operator
Menu
1
2
3
4
5
6
7
8

Verification of signature
New CIF creation
Modification of existing CIF
New Savings A/c opening
Existing Savings A/c Modification
Balance inquiry
A/c type inquiry
Data entry for APY

IES
CCRC
CMRC
CASBAO
CASBAM
HACLI
HACCDET
CAPY

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
---T
CCRC
V
CMRC
V
CASBAV
V
CASBAM
V
HACLI
T
HACCDET
T
CAPY
V

Menu Operations of APY is almost same as PMJJBY & PMSBY.

Atal Pension Yojana (APY) Brief Menu Operations
1. Verification of
On receipt of filled in Registration Form, PA to verify & see the form is filled in
Registration Form
correctly and age permits. Find Savings A/c & CIF exists for the customer and
check in Finacle.
If Savings A/c & CIF exist
2. Verification of IES
If Savings A/c exists, verify Signature available in Finacle with signature in Form.
Signature
IES A/c Type N-Normal A/c CIF ID A/c ID Give Savings A/c No. (Give
either CIF ID or A/c ID; both not required) Leave all other fields blank Go. In
the next screen Signature will be displayed if found.
3.
Data CAPY
CAPY Go Function A-Add Account ID Give Savings A/c No. & click on
verification
&
outside CIF ID Give in case of Joint Account Go.
entry
A new screen will open showing following fields auto-populated:CIF ID, SOL ID, Name of Depositor, date of Birth (default date if not yet corrected
in CIF), Gender, Nominee name (if available), Nominee relationship (if available),
Address of Depositor, Address of Nominee (if available), Account Type, Aadhar
Number (if available), PAN Number (if available), Applicants Age (based on DOB),
Phone number (if available), E mail ID (if available). User need to verify the data
to ensure correctness especially the mandatory fields (Name, Date of birth,
Gender, Nomination etc.) Submit to accept the proposal and deduct the
contribution. Supervisor to verify.
If any of the mandatory fields is not auto-populated or wrongly populated, user
needs to correct it in CIF / Savings A/c. Nomination can be entered in CAPY
screen.
If Error: - Age of the applicant is more than the maximum age allowed for this
policy comes, then go to CMRC, verify & enter correct date of Birth & Gender.
If Error: - Account Balance not sufficient for the contribution debit, then go to
HACLI , verify balance & advise depositor to deposit.
4. CIF modify
CMRC
CIF to be modified following the procedure of CIF modification and Supervisor to
verify the CIF modification.
5. Modify Savings CASBAM Function M-Modify Modify the Savings A/c to rectify mistakes if any and to Add
A/c
Nomination (Nomination for APY can also be done from menu CAPY). Supervisor
to verify the modification.
5.
Data CAPY
After complying the above, PA to invoke menu CAPY again and perform the job as
verification
&
given above including nomination. On completion click on SUBMIT. Supervisor
entry
to verify. Supervisor to enter Savings A/c Number to see the information. Once
he/she is satisfied, he will click on SUBMIT. At this time amount will be
withdrawn (debited) from Savings Account & will be credited to APY Contribution
and PRAN No. will be generated and added in the data. Supervisor to note the
PRAN No. in appropriate place.
If Savings A/c & CIF do not exist
6. AOF verification
Advice the subscriber to give filled in AOF. Verify the same.
7.
New
CIF CCRC
Create new CIF following the procedure of new CIF creation. Supervisor to verify.
creation
8. New Savings CASBAO
Create new New Savings A/c following the procedure of new creation. Supervisor
A/c creation
to verify (CASBAV).
9.Data verification CAPY
After complying the above, PA to invoke menu CAPY again and perform the job as
& entry
given above including nomination. On completion click on SUBMIT. Supervisor to
verify. as given above.

ATM Operation (Ref. Operational Hand Book on ATM version 1.1 for details)
(a) Command / Menu: ATM
Cash loading in ATM
HXFER Used to transfer cash from Po to ATM.
Function A-Add Trans. Type / sub type: T/BI-Bank Induced Debit
A/c (SOLID+0006) credit 560001000007 (i.e Bangalore GPO Bank
Account). Supervisor to Verify.
Inquire ledger balance
HACLI
To ensure min. balance before issue of ATM Card.
ATM Card issue etc. (All SOLs)
CCMM The criteria page and details page of the menu is to be filled by Counter
PA. Supervisor to verify. Details are given below.
Download files by giving CCDM
CPC Bangalore will download all files by giving parameter as date and in
parameter (for Bangalore
the field of SOL ID as all. The downloaded files will be processed
GPO)
automatically by CAMS (Card Access Management System) and details
of how to check the errors will be explained in the CAMS (Card Access
Management System) User Manuals.
From Date

12.03.2015
22.06.2015

Min. Balance
in PB for issue
of ATM Card
5000
500

07.10.2015

Min. & Max.

withdrawal
at a time
100 / 10000
-DO-

Max.
withdraw
al per day
25000
-DO-

Max. No. of Welcome

Kits to be retained in
a post office
550
1000

Remarks

Dte L/No.25-3/2014-FS-CBS
(Part-1) Dtd.22.06.2015
Dte L/No.25-3/2014-FS-CBS
(Part-1) Dtd.07.10.2015

(b)

ATM Card issue criteria

Only POSB ATM/Debit cards can be used in Post Office ATMs.
Two types of Cards Instant ATM Cards and Personalized ATM Cards.
If customer has an account opened before migration to CBS, a separate prescribed New/Change KYC
Form should be obtained from the customer and submitted to the CPC for scanning and uploading.
Post Offices concerned will maintain stock and issue registers for personalized cards and Welcome Kits
separately in manuscript and take applicants signature against delivery in the issue register and make
corresponding entries in the stock registers.
For the present, ATM/Debit Card will be issued to Post Office Savings Bank (POSB) Savings Account
Holders who have balance of Rs.500/- at the time of applying ATM/Debit Card (Earlier it was 5000 up to
21.06.2015).
Depositor who wants to have ATM/Debit Card will submit application in the prescribed form at the post
office where account stands.
PA and Supervisor have to ensure that all fields are properly filled by the depositor.
Counter PA has to enter relevant details invoking menu CCMM (Custom Card Maintenance Menu) and the
same is verified by Supervisor.

Service availability
Cash Withdrawal, (2)
Fast Cash, (3) Balance Inquiry, (4)
Mini Statement
Funds Transfer (Funds Transfer within OWN Savings Accounts of POSB)
Funds Transfer (Funds Transfer to other Savings Accounts of POSB)
Pin Change
Maximum amount that can be withdrawn from ATMs in a single day will be Rs.25000/- and at a time,
Rs,10,000/-.

i.
ii.
iii.
iv.

vi.
vii.
viii.

(d) ATM Card & PIN Generation: It will be generated by the vendor at DMCC Chennai, & the same will be
sent to respective Post Offices by CPC Bangalore for supplying to customer. Post Office to maintain stock.
(e) Cash loading:
(1) ATM fit currency notes can be handed over to the representative of AGS for loading into ATM.
(2) During cash loading, one representative of the Post Office should be physically present and ensure that all
the cash handed over is loaded into ATM.
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(3) AGS representative will hand over a slip printed by the machine showing cash in ATM to the
representative of the post office who will keep that in a guard file in token of having handed over cash for
ATM.
(4) On the day of cash loading, Finacle User Champion of that HO will perform Debit/Credit entry in Finacle
using HXFER. Debit SOLID0006 and credit 560001000007 i.e Bangalore GPO Bank Account. Transaction
type / sub type T & BI (Bank Induced).
(5) Supervisor to verify the transaction Menu HXFER.
(f) Cash Accounting
(1) ATM Cash Account is specific to each Post Office with number as SOL ID suffixed by 0006.
(2) A remittance advice (RA) of the cash loaded should be sent to Bangalore GPO by Head Post Offices
(except Bangalore GPO) as and when cash is handed over to AGS (Vendor) showing as Cash remitted to
Bangalore GPO.
(3) SB Deposit/Withdrawal in ATM will be derived by Bangalore GPO and will be entered in the Bangalore
GPO Cash Book.
(g) CCMM Menu operation / functions:
(1) Add This option will be used when Account Holder requests for an ATM/Debit Card.
i. Criteria Screen - Select A (Add) & Search (or Type) the CIF Number Go
ii.
Details Screen - Give Account Number for which the card is to be issued Select Primary Account
Flag = Yes (The card will have only one primary account) The choice of card can either be
personalized or instant (Personalized cards will bear the Name of the holder & Instant Cards will not
bear the name of the holder) Select Card Type = P for Personalized Cards (if customer requests for
a personalized card) or Select Card Type = I for Instant Cards & provide the Instant Card KIT Number
(if the customer requests an instant card) Select New Card Request Submit.

Note:
1.

Personalized Cards: If customer has multiple Saving Accounts & wants to link to same card with all or
selective accounts, Post Office should create a request for the Primary Card first. When the customer
visits the Post Office for collecting the card , Use CCMM(Modify Option) & place a request for
activation. Use CCMM (Modify Option) & link other account to the card.
2. Instant Cards: If customer has multiple Saving Accounts & wants to link to the same card, Post Office
should create a request for the Primary Card first. Ask the customer to place a request for linking on
the subsequent visit , Use CCMM(Modify Option) & link other account to card.
(2) Modify is used when Account Holder requests for Linking, Delinking, Activation, Replacement and
Hotlisting of Cards. Select M (Modify) & Search (or Type) the CIF Number or Card Number or Both CIF
Number & Card Number Go. The details of the cards for the CIF Number or Card Number or
combination of Card Number and CIF Number will be displayed.
i. Linking is used when the Account Holder requests for linking additional Saving Accounts with the
card. Details Screen Press A (Add) Select the Account Number which is required to be linked
Select the Primary Account Flag as N Select Action = LNK (Linking) to link subsequent A/c to the
same ATM Card Submit.
ii.
Delinking is used when the Account Holder requests for de-linking Saving Accounts with the card.
Details Screen Select Action = DLN (De Linking) Submit.
iii.
Activation is used when the Account Holder comes to the post office to collect the card and
applicable to Personalized Cards only. Instant Cards will be pre-activated but can be used on the next
day. Customer should be informed that Card can be used from the next day of issue.
Details Screen Select Action = ACT (Activation) Submit.
iv.
Hot Listing is used when the Account Holder requests for hot listing of the card in event of
a. Card is Lost: Details Screen Select Action = Hot Listing Submit
b. Card is Damaged: Details Screen Select Action = Hot Listing Damaged Submit
c. Card is Stolen: Details Screen Select Action =Hot Listing Stolen Submit
d. Replace: Details Screen Select Action = Hot Listing and Replacing Card Submit
v.
Replacement is used when the Account Holder requests for replacement of the card
Details Screen Select Action = Replacement Submit
vi.
ATM Pin Request is used when the Account Holder requests for subsequent Pin.
Details Screen Select Action = ATM Pin Request Submit.

(3) Verify is used to verify the A (Add) or M (Modify) option. The Hot listing of cards in CMS (Card
Management System) will be done during the verification in CBS (Finacle) by Supervisor. Subsequent
to Verification, other processing will be done by Bangalore CPC during the End of Day.
(4) Cancel is used to cancel the A (Add) or M (Modify) Operation conducted by the PA before
verification in case of any mistake.
(5) Inquire is used to inquire the details in CMS (Card Management System). Either CIF Number or Card
Number or Both CIF Number and Card Number can be provided as an input on the criteria page and
details will be listed in the Details Screen.
(6) History is used to inquire the request in CBS (Finacle). The enquiry will display the date on which
the account holder has requested for the maintenance.
(7) Every activity initiated by Counter PA has to be verified by the Supervisor.
Sample ATM Cards & ATM Pins stock & delivery Register

1
2
3
4
5
6
7
8
9
10

Instant Cards
Sl. No.
Date of ATM Card & PIN Receipt
ATM Card No.
PIN reference No.
Issued to CIF No.
Issued to SB A/c No.
Name of SB A/c Holder
Date of issue to A/c Holder
Signature of receiver (same as SS)
Remarks if any

Personalised Cards
Sl. No.
Date of ATM PIN Receipt
ATM Card No.
PIN reference No.
Issued to CIF No.
Issued to SB A/c No.
Name of SB A/c Holder
Date of issue to A/c Holder
Signature of receiver (same as SS)
Remarks if any

Cheque Clearing (Inward & Outward) & Out Station Cheque Collection
SO wont do any cheque clearing in finacle & HO will do the same as per SB order 05/2016.
(a) Command / Menu: Cheque Clearing (Inward & Outward)
Work Item / Purpose
Operator Menu
Supervisor Verify (V) /
Transaction (T) Menu
Cheque - Inward Clearing with sequence
Menu
Type
1
Open Inward Clearing Zone
-----HMICZ
T
2
Edit/Enter Instruments
HICTM/HICTMO
---T
3
Rejecting cheque both Inward & Outward
HICTM/HICTMO
---T
4
Verify cheques
---HICTM/HICTMO
V
5
Suspend Inward Clearing Zone
----HMICZ
T
6
Validation Run
----HMICZ
T
7
Report generation
----HPR
T
8
Modify cheque which are marked as Inward ----HICTM/HICTMO
T
Reject automatically due want of fund
9
Post Inward Zone
----HMICZ
T
10 Close Inward Zone
----HMICZ
T
Cheque -Outward Clearing (HPO) with sequence
1
Opening of Zone
---HMCLZOH
T
2
Instruments Entry
HOCTMO
---2a File Downloading from S.Os
---HTRFTOPC
T
2b Upload Clearing File of S.O
---HCLUPLD
T
3
Inquiry of Lodged Cheque
HIOCLS
HMCLZOH
V
4
Verify Instruments (Verify one by one: ---HOCTM / HOCTV
V
HOCTM. Bulk verification: HOCTV)
5
Suspend Zone
---HMCLZOH
T
6
Report for Clearing House
HPCLSO/HOMSOEX HPCLSO/HOMSOEX T
7
Release to Shadow Balance
---HMCLZOH
T
8
Marking outward rejection (In Inward zone)
---HICTM/HICTMO
T
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9
10
11

Mark Pending of cheque(s)

---HMARKPEN
T
Regularise Shadow Balance
---HMCLZOH
T
Revoke Pending (By Postmaster)
---HREVPEND
T
Cheque - Out Station Cheque (OSC)
1
OSC Maintenance (Lodge/ Verify / Realize / HIRM
HIRM
V
Dishonour)
2
OSC Report
HINWREMI
T
3
Upload Chq
HRMI
T
SO & HO not dealing with clearing house needs to send the cheques with manual list to HO for clearing (SB
Order No.5/2016).
HICTM/HICTMO: In Inward Clearing normally HICTMO works in training centres and HICTM works in Post Offices.
(b) Sequence of operation - Cheque Clearing
Cheque - Inward Clearing
Cheque - Outward Clearing
1
Open Zone- OWRTNMICR (HMICZ) Sup.
1 Opening of a clearing zone (HMCLZOH) -- Sup.
2
Lodging of Instruments (HICTM/HICTMO) PA
2 Lodging of Instruments for Clearing (HOCTM) -- PA
3
Rejecting the cheque both Inward & 3 Upload softcopy of SO cheques to local path
Outward (HICTM/HICTMO) PA
(HCLUPLD) -- Sup.
4
Verifying the Cheques (HICTM/HICTMO)-- Sup. 4 Tallying the Zone (HMCLZOH) -- Sup.
5
Suspending a Zone (HMICZ) -- Sup.
5 Verification of the Zone - cheques (HOCTM) -- Sup.
6
Validating Zone (HMICZ) -- Sup.
6 Suspending the Zone (HMCLZOH) -- Sup.
7
Report generation (HPR) -- Sup.
7 Generating report for Clearing House (HPCLSO) --Both
8
Modify cheques which are marked as Inward 8 Release to Shadow Balance (HMCLZOH) (Preferably do
Reject automatically due to want of fund
it on receipt of clearing scroll, as the date on which it
(HICTM) -- Sup.
is operated will be the realization date). -- Sup.
9
Posting the Zone (HMICZ) -- Sup.
9 Mark Pending of cheque(s) (HMARKPEN) -- Sup.
10 Closing the Zone (HMICZ) -- Sup.
10 Regularizing the Shadow Balance (HMCLZOH) -- Sup.
(c) Sequence of operation - Inward & Outward Cheque Clearing when Cheque for both to be entered
Work to operate
Zone
To be done by
1
Open Outward clearing zone (HMCLZOH)
Outward Sup.
2
Lodging of Instruments for Clearing (HOCTM)
Outward PA
3
Upload softcopy of SO cheques to local path (HCLUPLD)
Outward Sup.
4
Tallying the Zone (HMCLZOH)
Outward Sup.
5
Verification of the Zone - cheques (HOCTM)
Outward Sup.
6
Suspending the Zone (HMCLZOH)
Outward Sup.
7
Generating report for Clearing House (HPCLSO)
Outward Both
8
Release to Shadow Balance (HMCLZOH) (Preferably do it on receipt Outward Sup.
of clearing scroll, as the date on which it is operated will be the
realization date).
9
Open Zone- MICR (HMICZ)
Inward
Sup.
9a Open Zone- preferably OWRTNMICR (HMICZ) for Rejection of Inward
Sup.
cheques (if Inward zone is opened only for rejection of cheque)
10 Lodging of Instruments for Inward clearing (HICTM/HICTMO)
Inward
PA
11 Rejecting the cheque both Inward & Outward (HICTM/HICTMO)
Inward
PA
12 Verifying the Cheques (HICTMO)
Inward
Sup.
13 Suspending a Zone (HMICZ)
Inward
Sup.
14 Validating Zone (HMICZ)
Inward
Sup.
15 Report generation (HPR)
Inward
Sup.
16 Modify cheques which are marked as Inward Reject automatically Inward
Sup.
due to want of fund (HICTM/HICTMO)
17 Posting the Zone (HMICZ)
Inward
Sup.
18 Closing the Zone (HMICZ)
Inward
Sup.
19 Mark Pending of cheque(s) (HMARKPEN)
Outward Sup.
20 Regularizing the Shadow Balance (HMCLZOH)
Outward Sup.
Clearing amount comes in LOT after posting in respective A/cs, but do not affect Teller Cash.
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Types of Cheque & process for clearing:

Where a deposit is made by means of a cheque, pay order or demand draft the date of its clearance into
the Post Office Savings Bank shall be deemed to be the date of deposit (SB Order No.5/2014).
Depending upon institution where A/c stands, the cheques are of two types (1) POSB Cheque is called as DC
(means A/c stands at Post Office); (2) Bank cheque is called as NDC (means A/c stands at Bank).
Bank Cheques (NDC) received at Post Office counter is to be cleared (realized) by Outward clearing. POSB cheques
received at Bank counter is to be cleared (realized) by Inward clearing. Inward clearing needs more care, attention
and in time reply.
All POSB Cheques issued by any CBS Post Office if presented at any CBS Post Office should be treated as AT PAR
cheques and should not be sent for clearing. No POSB Cheque for more than Rs.25000/- should be accepted at
other SOLs in a day.
SOs should not lodge cheques in Finacle. Cheques received for New Investment and subsequent deposit should be
sent to HO by preparing manual list. HO should lodge cheques presented at SOs for new Investment and RD
subsequent deposit cheques against Clearing Office Account of SO and for subsequent deposits in other schemes
in its own Clearing Account. SOs should check their clearing office Account on daily basis to see clearance received
at HO and open accounts with value date as clearing date and fund the account. Amount of clearance of cheques
lodged against SO Clearing accounts should be shown as remittance received from SO in advance and SO after
funding the account shall account for as Deposit and remittance (in advance) to HO. (SB Order No. 5/2016)
Rejection of Cheques (In Outward & Inward Zone) Steps to be followed
Clearing steps are same up to (Sl. 8 of (c) Sequence of operation) Release to Shadow Balance (HMCLZOH).
Without Release to Shadow Balance Rejection entry should not be done.
2. (Outward Zone) - Supervisor:
Release of Shadow Balance in HMCLZOH
3. (Inward Zone) - Supervisor: Open Inward Clearing Zone in HMICZ. Enter the Total Amount of the Cheques
to be Rejected and Total No. of Instruments in Advice. Enter Outward Reject Event ID = OWREJ
4. (Inward Zone) - PA: Entry of reject instrument details in HICTM / HICTMO. Function A=Add Zone Code=
MICR Go Enter the Account ID (0382 or 0017 or SB Account of the Customer) Instrument No. (
Cheque No.) Transaction Code= 10 Reject= O-Outward (Click in the Box). Next window appears
Enter Reject Reason from searcher (01= Funds Insufficient) accept. Next window appears click on
Additional details Next window appears Enter Drawee Sort Code Accept Returns to Original
window of HICTM Submit. It will through an exception click on O.K.
5. (Inward Zone) - Supervisor: Verification in HICTM / HICTMO. Function V=Verify Zone Code Go
Next window appears Accept Instrument detail screen appears Submit.
6. (Inward Zone) - Supervisor: Suspend zone in HMICZ. S- Suspend Zone Zone Code=MICR Go Submit
7. (Inward Zone) - Supervisor: Validation Run in HMICZ. V- Validation Run Zone Code- MICR Go
Submit.
8. (Inward Zone) - Supervisor: Validation Report in HMICZ. T- Validation Report Zone Code Go Submit.
9. (Effect of Validation Report) Supervisor / PA: Report generation- HPR.
10. (Inward Zone) - Supervisor:Posting of zone in HMICZ. Function P- Post Zone. Zone Code Submit
Then see the details Submit. Go to HPR after 10 Minutes to see OTFI Report and note the Failed
Transaction IDs.
PA: Invoke HTM Function M-Modify Give Transaction ID Post. Supervisor or another user to Verify.
Invoke HACLINQ and see that the Rejected Cheque amount was debited in Office A/c 0382 / 0017.
11. (Inward Zone) - Supervisor: Closing the Zone HMICZ
12. (Outward Zone) - Supervisor: Regularize Shadow Balance. HMCLZOH Command and close the Inward
clearing Zone.
================= Cheque entry, rejection, realization is completed =============
1.

4.
5.
6.

CHEQUE - INWARD CLEARING PROCESS - SEQUENTIAL OPERATION In Brief

(Finalisation of clearing & closing of Zone must be done on the same day in time)
Open Zone : (by Supervisor) - Menu - HMICZ Go Function - O- Open , Zone Code (OWRTNMICR or
CTS) Go Give the total amount and total no of instruments. Click on submit Go.
(Zone Date:- By default System date. Zone Code: Now only MICR zone should be opened. CTS Zone should not
be selected even the office is linked to a CTS Zone.)
Lodging of Instruments: Operator to Add/ enter cheques: Menu HICTM / HICTMO Go Add, Give zone
code Go Add Give account No, Amount, Instrument No. Payee Name, Carveby Default it is YES
Submit. (Carve Carve means to slice off specified portion of funds equivalent to cheque clearing amount out
of the total available balance. This is done to ensure that the cheques received for inward clearing is for sure
cleared if sufficient balance is available. Customer cannot withdraw even from this account, the amount
carved). To upload use command: HRMI.
Rejecting the cheque: Operator to Modify / enter cheques rejected - command HICTM / HICTMO Go
In the above process give Reject codeI for Inward and O for Outward CQ reject Give Rejection Reason.
After outward zone balance is released to shadow balance, outward rejection instruments can be lodged in
inward zone. Else it will display error message.
Verifying the Cheques: (by Supervisor) - HICTM / HICTMO Go Function - V- Verify Go Submit.
Suspending a Zone: Supervisor to suspend- Menu - HMICZ Go Function -S- Suspend Zone Submit.
Validating Zone & Reporting: (by Supervisor). Menu - HMICZ Go Option V Validation Run Zone
Code Go Submit. Check report in HPR. (Note: Supervisor to check reason of error/reject and resolve.
Validation Run has to be done whenever you visit HICTMO. Modify cheque, marked as INWARD REJECT
automatically due to want of fund (HICTM / HICTMO)).
Posting the Zone: (by Supervisor). Menu- HMICZ Go Function P Post Zone date Zone code Go.
Check statistics Submit. Check report in HPR. (Note the Tran ID. If any transaction is in entered stage.
Invoke Menu HTM to post the transaction. Show the effect of posting on System Reserved Amount.
Closing the Zone: (by Supervisor) - HMICZ Go Function Z Close Zone date Zone code Submit.
Do the inquiry on Zone and note the tran ID of charges entry. Post entry using HTM; Function M Modify.
===== INWARD CLEARING PROCESS COMPLETED====

Cheque - Inward Clearing Process Brief Menu Operations

1. Open Zone (By Sup.) HMICZ
Option O Open Zone Code (MICR or CTS. As of now only MICR zone
should be opened) Go Total No. of Instruments in advice Give no. of
cheques received in clearing. Total Amount of Instruments in advice Give
total amount of cheques received in clearing Submit
2.Lodging Instruments HRMI
Zone Date Zone Code Select - User Application File Path / Local File Path
in zoneUpload(By PA)
File Location Go Check upload success report by menu HPR.
2a.
Lodging HICTM / Function Add Zone Code Go A/c ID Amount Transaction Code
Instruments in zone HICTMO
Submit. Supervisor to Verify - Menu HICTM/HICTMO Function V - Verify
Manually (By PA)
(Verify Signatures also). Show HACCBAL System Reserved Amount
3.
Rejecting
/ HICTM / Function Modify Zone Date Zone Code Go Instrument No. Give
Returning a cheque HICTMO
selected cheque No. or Click on Accept From List of cheques, select the
(By PA)
cheque to be rejected Carve No Reject I (for Inward cheques) / O (for
Outward cheques) Also for outward cheque returns give all cheque details
Click on Return Details Icon Reject Reason Select from the searcher
Click on Charges Button Accept Click on Additional Details Icon
Presenting Bank Code Select from the Searcher Presenting Bank Branch
Code Select from the Searcher Accept Submit.
4. Verifying Cheques HICTM / Supervisor to verify Function V Verify Submit
(By Sup.)
HICTMO
5. Suspending zone (By HMICZ
Function S Suspend Zone Date Zone code Go Submit
Sup.)
6. Validation Run for HMICZ
Option V Validation Run Zone Code Go Submit. Check report in
Reporting (By Sup.)
HPR. Supervisor to check the reason of error / rejects and resolve.
Validation Run has to be done whenever you visit HICTM /HICTMO.
7. Posting the zone (By HMICZ
Function P Post Zone date Zone code Go Check statistics
Sup.)
Submit. Check report in HPR. Note Tran ID. If any transaction is in entered
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8. Close the zone (By

Sup.)

HMICZ

state then invoke Menu HTM to post the transaction. Show the effect of
posting on System Reserved Amount.
Function Z Close Zone date Zone code Submit
Do inquiry on Zone and note Transaction ID of charges entry. Post entry using
Menu HTM; Function M Modify.

CHEQUE - OUTWARD CLEARING PROCESS In Brief

SEQUENTIAL OPERATION OF OUTWARD CLEARING PROCESS In Brief - (Zone must be closed by next day)
1. Opening of a clearing zone: (By Supervisor). Menu- HMCLZOH-- O (Open) Go Give Zone Date , Zone Code
(MICROW for MICR Outward. CTS-MICR for MICR Outward CTS should not be selected) Go Submit.
2. Lodging of Instruments in Clearing Zone:
(a) Cheque entry manually:- PA to enter cheques - Menu--- HOCTM (for HO) / HOMSO (For SO. Entry by SO
stopped vide SB Order No.5/2016)- GO Function - A (Add)Give the zone Date, Zone Code,--- GO Give
Account No, Amount, Instrument No, Amount, Sort Code Submit. Note down the Set No. on the Pay in
Slip. Repeat the above process for all the Cheques. Account No. to be given as under:
A/c No. to be used for cheque clearing
Purpose
Savings A/c No.
subsequent Deposit in Savings Account
Savings A/c No. / Office A/c 0017 (SOLID+0017)
For subsequent Deposit in PPF /SSA / RD / Agent Bulk
list
Savings A/c No. / Office A/c 0382 (SOLID+0382)
For RD/TD/MIS/SCSS/KVP/NSC New Account Opening
For easy, smooth transactions, all kinds cheques of may preferably be cleared to Savings Account of the
depositor concerned. All subsequent Deposit for PPF / SSA / RD / Agent Bulk list as well as RD/ TD/ MIS/
SCSS/ KVP/NSC New Account Opening may preferably be done by transfer of amount from Savings Account of
the depositor concerned. (SB Order No. 12/2015, 15/2015 & 17/2015).
(b) Cheque upload: Supervisor to download softcopy of SO cheques HTRFTOPC and upload softcopy of SO
cheques to local path Menu- HCLUPLD. Now cheques of both HO & SO can be processed. (Not required).
3. Tallying (Balancing) the Zone: (By Supervisor). Menu- - HMCLZOH (Menu to Inquire by PA HIOCLS ) --- GO
Function - I (Inquire) Give Zone Date , Zone Code GO Select the statistics Tab Check whether all
the cheques are appearing or not. If not, find and perform necessary addition / modification.
4. Verification of the Zone (cheques): (By Supervisor, one by one). Menu- HOCTM (for HO) / HOMSO (For SO)
GO - Function V-Verify GO Select the appropriate ZONE CODE, Zone Date and Set Number Go
All the instrument details will be listed below Instruments details can be viewed by clicking on the
respective instrument number Total CREDIT AMOUNT and Number of instruments should tally Submit.
Successfully Verified in Online Module along with SET NUMBER will appear. Note the Set No.
(Note: Bulk verification menu: HOCTV is allowed after Suspending the Zone. May not find mistake if any. Use
of HOCTV is not advisable.)
5. Suspending the Zone: (No more addition of Cheque is allowed): (By Supervisor). Menu- HMCLZOH -- GO
Function - S (Suspend ) Give Zone Date, Zone code GO Submit.
6. Generating report for Clearing House: Invoke the menu HPCLSO to print the Clearing House Summary.
7. Release to Shadow Balance: (By Supervisor). Menu - HMCLZOH-Go Function - R (Release to shadow
Balance) Zone Date, Zone Code Go Submit OK. (Balance will be credited but not allowed for WDL.
Preferably operate this option after receipt of clearance).
8. Marking outward rejection: (By Supervisor). After receipt of scroll, Rejects if any to be marked. Outward
rejects are to be marked in Inward Clearing Zone. (Process given at Inward Clearing). Supervisor to mark
rejected cheques before Regularizing the Shadow Balance command HICTM/HICTMO.
9. Mark Pending of cheque(s): (By Supervisor). After receipt of scroll, if status of the any of the cheque is
unknown (not cleared nor bounced), & to be kept pending for clearance, Menu HMARKPEN (not working
properly) to be used to mark as pending & can be revoked by Postmaster using the menu HREVPEND.
(In Clearing House there is no option of PENDING Cheque will be cleared / bounced (Rejected)).
10. Regularizing the Shadow Balance: (Actual Posting). (By Supervisor). Menu - HMCLZOH - Go Function GRegularize Shadow Balance Zone Date, Zone Code GO Submit.
For SO & other HO cheques, clearing HO will perform the above process.
===== BRIEF OUTWARD CLEARING PROCESS COMPLETED====
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Cheque - Outward Clearing Brief Menu Operations

1. Zone Processing HMCLZOH Function O Open Zone Date Zone Code Go Submit. (Select the
(Opening a clearing
appropriate zone MICROW for MICR Outward. CTS-MICR for MICR
zone) (By Sup.)
Outward CTS should not be selected)
2.
Lodging
of HOCTM
By HO : Option Add Zone Date Zone Code Go A/c ID Amount
Instruments Manually (For SO Pay-in slip amount Instrument No Amount Cheque Amount Sort
by HO / SO (By PA)
HOMSO)
Code Give from the cheque Transaction Code Give from the cheque
Submit. Note the Set ID on the pay-in slip
(For SO see HO/SO not dealing with
Single slip containing multiple cheques and multiple slips containing single
clearing house)
cheque can be lodged by HOCTM. See Float Balance in HACCBAL / HACLI
3. Zone Balancing (By HMCLZOH
Option IInquiryZone Date Zone Code Go Statistics Tab Check
Sup.)
Slips/Instruments/Sets Nos. & AmountCheck StatusEntered / Verified.
4. Verification of the HOCTM
Function V-Verify GO Select the appropriate ZONE CODE, Zone
Zone (cheques)
(For HO) /
Date and Set Number Go All the instrument details will be listed
HOMSO
below Instruments details can be viewed by clicking on the respective
4, 4a, 4b - By Sup.
(for SO)
instrument number Total CREDIT AMOUNT and Number of instruments
should tally Submit. Successfully Verified in Online Module along with
SET NUMBER .. will appear. Note the Set No.
4a.
Verify
Lodged HOCTV
To verify instruments Function V Verify Zone Date Zone Code
Instruments (Bulk)
Go. Check report in HPR. (Use of HOCTV is not advisable.)
4b. Verify Manually
HTM
Function V Verify Tran ID Go Post
5.Suspend Zone (Sup.) HMCLZOH
Function - S -Suspend Give Zone Date, Zone code Go Submit.
5a. Unsuspending the HMCLZOH
Option V Revoke Suspension Zone Date Zone Code Go Submit
Zoneif need (By Sup.)
6. Report for Clearing HPCLSO / Print the report for Clearing House.
House (By Sup. / PA)
HOMSOEX
7. Releasing to Shadow HMCLZOH
RRelease to Shadow Balance Zone Date Zone Code Go Submit
Balance (By Sup.)
Show HACCBAL/HACLI Float Balance Nil & Funds in Clg Amounts
8. Marking outward HICTM / After receipt of scroll, Rejects if any to be marked. Outward rejects are to
rejection (By PA)
HICTMO
be marked in Inward Clearing Zone. (Process given at Inward Clearing)
9. Mark Pending of HMARKPEN After receipt of scroll, if a cheque status is unknown (not cleared nor
cheque(s) (By Sup.)
/
bounced), & to keep clearance pending, use Menu HMARKPEN marking
HREVPEND
pending & (Menu not working properly & hence pending not advisable)
can be revoked by Postmaster using the menu HREVPEND.
10. Regularizing the HMCLZOH
Function G - Regularise Shadow Balance Select appropriate date
Shadow Balance (By
and zone Go A window with General and Statistics tab appears
Sup.)
Ensure, ZONE STATUS should be RELEASED TO SHADOW BALANCE
Submit. Zone will be automatically closed on completion of this step.
Batch Job will be initiated and the report can be taken using the menu HPR
File Transfer of SO / HO HTRFTOPC Source File Name File name of SO / HO. Destination Directory Location
by HO
where file is to be transferred at HO. Click on Submit
Cheque Inquiry in Zone HIOCLS
If Zone is not balanced as per the statistics then inquire to see which set is
not balanced. To modify set HOCTM Function M Modify

Cheques: Outward Clearing -CBS HO/SO not dealing with clearing house but attached with another CBS HO
(a) Command / Menu: Cheques: Outward Clearing - CBS HO/SO not dealing with clearing house. Cheques
should not be entered in Finacle by this type of offices (SB Order No.5/2016).
Work Item / Purpose
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
1
Lodging of Instruments Manually by HO / SO
HOMSO
HOMSO
V
2
Report Generation for Instruments Lodged at HO / SO
HOMSOEX
----3
Softcopy Generation for Instruments Lodged at HO/SO HTRFTOPC
-----

Cheque Out Station Cheque for Collection Brief Menu Operations

Lodge
HIRM
Function G Lodge Remit Type OCINR Rem CCY INR CIF ID
Instrument
Click on Go General Details: Operative A/c ID SB A/c Charge Debit A/c ID SB A/c
Remittance Amt Cheque Amount Remit Country IN
Instrument Details: Instrument No. Inventory Type CHQ Instrument Amount
Quantity Instrument Date Drawee Details Name / Address Drawee Bank Details
Bank Code Select from Searcher Bank Br Code Select from Searcher Validate.
Event Details: Validate Transaction Details Validate Submit. Note the
remittance ID. Supervisor to verify Menu HIRM; Function V Verify.
Realize
HIRM
Function R Realize Remit ID. Validate the Tabs: Instrument Details General
Instrument
Details Realisation Details Event Details Transaction Details Submit. Supervisor
to verify Menu HIRM; Function V Verify
Show HACLI Credit & Charges Application. See in HIRM Remit Status is Yes
Dishonour
HIRM
Function N Dishonor Remit ID. Validate the Tabs: Instrument Details General
of
Details Event Details (choose charge event ID) Recovery Details Transaction Details
Instrument
Submit. Supervisor to verify Menu HIRM; Function V Verify. Show HACLI
Charges Application.
Function Z Close Visit Instrument Information to Validate Submit
Supervisor to verify Menu HIRM; Function V Verify
Collection of Cheque Dishonour fee & Out station cheque collection fee.
Rejection & Dishonour (Bounce) are not same. In Rejection no accounting is happened. It may occur due to wrong
a/c No.; difference in signature or no signature; correction not authenticated etc. No fee is imposed for rejection.
Dishonour (Bounce) happens due to non-availability of Fund in the a/c to clear the cheque & fee is imposed for it.
Dishonour (Bounce) fee is normally imposed by the bank/POSB where the cheque is presented.
Inward cheque dishonored fee: No fine.
Outward cheque dishonor fee: through Post To be collected Office UCR as at present there is no option in Finacle.
Out Station cheque dishonor fee: To be collected through menu HIRM Funtion : N-Dishonour.
Out station cheque collection fee: It will be deducted (withdrawn) automatically from Savings A/c.
Handle cheques sent for collection before migration but clearance received after migration:
(a)
Entry of cheque clearance - Menu operation:
Invoke CXFER Add Transaction type/sub-type T/CI Customer Induced or T/BI-Bank Induced Go Debit
A/c ID as SBI Sundry A/c (SOLID+0007) Credit A/c Customers Savings A/c or Office A/c 0017 (SOLID+0017) or
Office A/c 0382 (SOLID+0382) as the case may be Amount Give cheque amount Value date Give cheque
clearing date Transaction particulars delete auto populated By Transfer & enter cheque No. (do not enter
zero (0) if cheque No. starts with 0) Remarks enter PAN of a/c holder if amount is INR.50000/- or above
Post. Note the Trans. ID. Supervisor to Verify giving Trans. ID.
(b)

Depositing the above cheque cleared amount in concerned A/c:

1: To Savings A/c: No further action as the amount is credited to Savings A/c.
2: To PPF/SSA/RD (individual) subsequent deposit: Use CXFER Debit Customers Savings A/c or Office
A/c 0017 (SOLID+0017) as the case may be Credit Customers concerned A/c.
3: For RD Bulk list under MPKBY / PRSS: subsequent deposit: Use CXFER Debit Customers Savings A/c
or Office A/c 0017 (SOLID+0017) as the case may be Accept the schedule in HAGTXP & Post.
4: New A/c (MIS/TD/SCSS/RD) or Issue of Certificate (KVP/NSC): In A/c opening select Transfer in
Transaction Required and Debit Customers Savings A/c. or Office A/c 0382 (SOLID+0382) as the case may be.

N.B: In the above cases (2 to 4) Enter cheque No. in Transaction Particular field.)
(The above is effected from 01.01.2016 SB Order No.12/2015, 15/2015 & 17/2015)
(c)

Office A/c 0007 (SOL ID+0007) should not be used for any other purpose or for day to day cheque
clearing (para-7 of SB Order No.5/2016).

Common Menus
(a) Command / Menu: Common
Work Item / Purpose

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23

Common Menus All schemes

Change Context SOL ID (Postmaster is only
authorized as per SB order 5/2016)
Transfer Of Accounts (Inter SOL)
Find new A/c No. from Sanchay Post A/c
Customer Transaction Maintenance (Deposit &
Withdrawal by cash)
Cash Transfer (Deposit & Withdrawal)
Transactions Maintenance
Cash Pending clear Transaction (Adjustment)
BO Account Closure Warrant
Pass Book Printing
Pass Book Printing (Selected entry)
Teller Cash Position Inquiry of an Employee
Find Transaction ID (both Entered & Posted)
Finacle Report
View / Print generated report
View / Print the statement of account
Account Details / Inquiry
Account Ledger Inquiry
Account Balance Details
Account Name Change
Account Interest Before Closure
Account Selection List / Search a customer
Deposit Transactions Report Summary
New A/c Opening List view / print

Operator
Menu
----

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
T
HCCS

----CNAC

HACXFSOL
CNAC

CTM

CXFER
HTM
HCASHPND
HACACCR
HPBP
HPBPR
HTCPIAE
HFTI
HFINRPT
HPR
HPSP HPR
HACCDET
HACLI
HACCBAL
--------HACINT
HACS
HDTRS
HACSP HPR

CXFER
HTM
HTM
HACACCR
..
HPBPR
HTCPIAE
HFTI
HFINRPT
HPR
HPSP HPR
HACCDET
HACLI
HACCBAL
HAALM
HACINT
HACS
.
HACSP HPR

TV
T
V
V
V
V
V
V
T
T
T
T
T
T
T
T
TV
T
T
T
T

(b)

Conversion of A/c: Single to Joint & vice versa Minor to Major: Counter PA has to take fresh AOF, KYC
Form, KYC documents & other required document, if any (e.g. Death certificate) from the depositor(s).
(i) Single to Joint: Verify existence/status of CIF and attach the CIF of new incumbent to the A/c in appropriate
Related Party (Normally Related Party 2). Change Mode of Operation.
(ii) Joint to Single:
First Holder is the main Holder. In normal case (situation) First Holder cannot be
changed. It may be changed only in case of death (Error occurs in conversion).
nd
Removal of 2 Holder in normal case: Invoke Menu of Modification of A/c after verification / existing
nd
A/c and mark the 2 share holder as deleted.
nd
nd
nd
In death of 2 Holder: Declared 2 holder as Deceased in CIF and mark 2 holder as deleted.
st
In death of First Holder of the two: Declared 1 holder as Deceased in CIF. Invoke menu HCCA and
nd
change the CIF ID of the main holder to that of 2 holder.
nd
In death of First Holder of the three: Declared 2 holder as Deceased in CIF. Invoke menu HCCA and
change the CIF ID of the main holder to that of remaining holder, who would be the main holder in the
account. e.g. CIF A, B and C are joint holders. CIF A is First Holder, the main Holder. CIF A dies and
remaining holder want to make CIF B as main holder. Then the user will invoke menu HCCA and change
the CIF id from CIF A to CIF B.
(iii) Minor to Major:
Counter PA needs to modify the status both in CIF (Minor=No) and account level from
minor to normal & Supervisor to verify.

(c)
CTM & CXFER: CTM is used for funding by cash and CXFER for funding by transfer.
i. CTM: By Cash : Function Add Function Type Deposit or Withdrawal Go A/c Id Amount Value
date (Date of transaction) Transaction particulars Messenger name can be put here Remarks Mode of
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transaction Select radio button Cheque (for POSB) or Withdrawal Slip (for SB-7) or Payment (for deposit)
Cheque Date Cheque No. Option Post. Note the Tran ID. Supervisor to Verify CTM; V Verify.
ii. CXFER: By Transfer: Function Add Trans type/subtype T/CI-Customer Induced or T/BI-Bank Induced
Click on Go Dr A/c ID Verify Signatures Cr A/c ID Give Amount Value date (Date of transaction)
Transaction particulars Messenger name can be put here Remarks Mode of Transaction Select one
radio button Cheque (for POSB) or Withdrawal Slip (for SB-7) If cheque then update cheque date & cheque
no. Post. Note the Tran ID. Supervisor to Verify Menu CXFER ; Function V Verify.
Use of CTM &
CXFER is also given under respective schemes.
(d)
Funding by Transfer: Means deposit in different A/cs making withdrawal from Savings A/c. Before A/c
opening & Funding, check CIF, Name, Signature, Photo, balance and if required check KYC documents.
i. Funding in New A/c: Opening of new a/c or issue of CC by Transfer from Savings A/c is permissible / possible
when primary CIF of both the a/cs (new & SB) are same. Withdrawal form is not required for open on
Transfer & depositor needs to write on AOF and it can be invested through Agent (SB Order No.7/2015).
ii. Funding in existing (old) A/c: Same as CXFER above.
(e)
HCASHPND For adjustment of cash payment other than SB - Reduces Teller Cash Position
Adjustment of Cash After HCASHPND
Function P-Process Tran ID or A/c ID (Optional) Go Next
Interest
/
Closure (for
other screen appears Click on Serial No. (Sl. Nos. are numbered as 001,
payment
for
below than SB)
002 etc. with underline) Post. Verification in HTM. (It is better to
INR.20000/run it after each cash payment. Else run at the end).
(f)
HTM Menu option: It is a multi-purpose menu and performs following tasks. Supervisor to verify in HTM.
Menu operation is given in respective places.
1. Reversal of Un-posted Office Account Entry.
2. Payment of interest of discontinued schemes.
3. For Vault Transactions.
4. If Transaction creation is happening at the time of Verification, another Supervisor/Postmaster has to verify
the transaction by the menu HTM. (Transaction during verification is disabled at present).
5. MIS/SCSS/TD interest payment from Sundry accounts.
6. In case of premature closure of KVP/NSC, Supervisor can view the payout details using HTM menu option.
7. Used to post system generated transaction IDs which are in Entered stage.
8. Used to Modify & Delete transaction IDs which are in Entered stage.
9. When without verifying New A/c opening or A/c closure, HTV is used for bulk verification, funding position
gets to posted stage keeping A/c opening or A/c closure unverified. After verification of A/c opening or A/c
closure, the transaction to be verified, if exists due to any reason.
(g)
Name Change in A/c: Menu - HAALM (to be initiated by Supervisor)
At times even after attachment of modified CIF, name of A/c holder against respective schemes do not change. In
this case Name Change in A/c is required. Name should be within 21 characters & must contain alphabets only.
HAALM Go Function: M-Modify A/c ID Give A/c No. for which name to be changed Go, Screen
nd
appears, Perform necessary changes Submit. 2 Supervisor to verify HAALM; Function: V-Verify.
(h)
Nomination: Nomination can be done at the time of New A/c opening or at a later date. Obtain AOF / SB55 as the case may be. For new A/c do it during A/c open. For existing A/cs, modify the A/c to perform
Nomination. Advice all depositors to have Nomination in each and every account.
(i) Pass Book Issue & Print (For all schemes including Savings Certificates): Menu - HPBP :
New Pass Book Issue: Give A/c ID select Printer Duplicate PB - No New Passbook Yes Print
Transaction Printing : Give A/c ID Modify select Printer Duplicate PB -No New Passbook No Print
Continuation Pass
Give A/c ID Modify select Printer Duplicate PB - No New Passbook Yes
Book Issue:
Print
Duplicate Pass Book
Invoke HPBPR menu option to reset the pages printed details to 0. Supervisor to verify.
Issue (by HO. SB
Then a fresh passbook can be printed by HPBP.
Order No.5/2016)
Give A/c ID Modify select Printer Duplicate PB -Yes New Passbook Yes Print
(j) UCR : Found excess Way of depositing in Finacle for disposal in future:
1) Deposit: CTM Go A-Add Deposit A/c ID Give Sundry A/c ID (SOL ID +0324) Amount which is
found excess Transaction Particulars Give short remarks Remarks - Give short remarks to help
identifying in future Options - select G-Partitioning Details Partitioning A/c ID Give Teller A/c ID
Post. Note Trans. ID. Supervisor to Verify giving Trans.ID.
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Customer Information File (CIF)

(a) Command / Menu: CIF
Work Item / Purpose

1
2
3
4
5
6

Customer Information File (CIF)

Search existing CIF
New CIF Create/Modify/Verify
Modify / Verify Existing CIF
Merger / Change of CIF
Customer 360 View
Inquiry on Customer

Operator Menu

CDEDUP
CCRC / CIFCR
CMRC
HCCA
HCRV
HCUDET

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
CDEDUP
T
CCRC
V
CMRC
V
HCCA
V
HCRV
T
HCUDET
T

CIF Brief Menu Operations

Checking existence of CDEDUP Click on Go Give required parameters Click on Proceed
duplicate CIF
System will show the list of CIFs as per the criteria specified.
Creation of CIF
CCRC / CIFCR. It is one of the important activities in CBS Finacle. Do as under.
1. Function Add Go Title Select from searcher First Name Middle name Last Name (Important)
Father/Husband name Date of Birth DD-MM-YYYY Gender Click on relevant Radio Button Tax status
Select from searcher based on tax status of the customer PAN Card No. Give pan no. if tax status is selected
as Pan Card Income Give Amount Income Type Select from drop down menu Occupation Type Select
from drop down menu
2. Document Details 1 Doc Type - Select code as relevant from searcher (prefer ID proof) Doc Code Select
relevant code from searcher (select any one) Enter unique Id number (ID/Regn. No. of relevant document) of
the selected ID proof (If given ID proof is Aadhar, then UID Authenticated must click on radio button Yes) (It
should not be treated as Aadhar linking. It is only an ID proof.)
3. If more documents, then click on expand button Document Details 2 Fill the address proof in the same
way as Document Details 1.
4. Preferred Flag Yes / No (Either ID proof or Address proof to be selected as Yes).
5. Fill Address details in lines 1, 2, 3 (When address is given in the line 1, using tab move on next field, system will
automatically populate Address Valid From and Country fields) Address valid from Give date from which
customer is staying on the address Type Pin Code and City and State fields are auto populated
6. Fill Phone, email details, if provided for SMS purpose etc. If Mobile No. is added, then Select Yes Radio
button in Is SMS Banking enabled option.
7. TDS Table Code Select any one from searcher based on Tax Status of the customer (No PAN / No Tax / TDSNR)
8. Primary Relationship Manager ID CIFRM Short Name Give short name of customer It is
mandatory Submit. Note CIF ID. (If forget to note, there is no way to find it).
Note: Address valid up to by default is 31.12.2099 Check it using CMRC.
Modification Before CCRC / Function Reject (By Supervisor) Submit
Verification
CIFCR
User to amend details by choosing Menu CCRC / CIFCR; Function M-Modify
Verification of CIF CCRC / Function V-Verify CIF ID Go Submit. Supervisor to ensure KYC
Creation
CIFCR
Status is updated to S-Documents Submitted else reject CIF.
Modification
after CMRC / Function M-Modify Make the necessary amendment Submit.
verification or of CIFMD
Supervisor to verify Menu- CMRC / CIFMD ; Function V-Verify
existing CIF ID
Note: CIF can be modified at Home SOL only.
Death of a customer - CMRC / Function M Modify CIF ID Go Customer Status Click on Radio
Modification of CIF
CIFMD
Button Deceased Date of Death Give date of death of the customer
Submit. Supervisor to verify Menu CMRC / CIFMD; Function V-Verify.
Note: System will automatically suspend the CIF.
Suspension of CIF (Do CMRC / Function S Suspend CIF ID Reason Code Select from Searcher (there
not use for Death CIFMD
are about 37 types of reasons. Select appropriate one) Go Submit.
claim cases)
Supervisor to verify Menu CMRC/CIFMD; Function V-Verify. Similarly to
Un-suspend the CIF Choose Function U Unsuspend
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 22 of 79

Difference between
Freeze (HAFSM) &
Suspension of CIF
Merger of CIF
Reason Code: DDeath Claim Transfer;
or
T-Transfer
of
certificates; or C-CIF
duplicate Transfer.

HCCA

Search CIF and A/cs

attached to a CIF

HCRV

Inquiry on Customer

HCUDET

Suspension of CIF: All the A/c under the CIF is affected and no transaction is
allowed in these A/cs. Freeze (HAFSM): It is three types (Credit, Debit & Total). It
affects the A/c which is frozen.
Function Modify A/c No. (whose CIF is to be changed other than CIF of
Savings A/c) Go Old CIF ID (will be displayed automatically) New CIF ID
Give new CIF ID to which the a/c is to be merged/transferred (preferred CIF of
Savings A/c, as Savings A/c is now essential) Modify Act. Name Change
name if need be (In case of death of primary a/c holder or certificate transfer
cases) Reason Code Select appropriate reason from searcher Submit.
Supervisor to verify HCCA; V Verify Give A/c ID whose CIF is changed.
Note: Savings A/c is now essential. Hence do not change CIF of Savings A/c.
Merge CIF of other schemes with Savings A/c.
To know CIF details:
Click on Customer Selection -customer search screen displays Give CIF ID
CIF Type Retail Go System will show CIF details.
To know Accounts attached to a CIF:
Click on Account tab Give CIF ID A/c selection click on required radio
button (Show open A/cs select it to know a/cs opened in Finacle under the
CIF; Show all A/cs - select it to know a/cs attached to the CIF) Go System
will show list of all accounts attached to the CIF.
CIF ID Click on Go. Displays General Details of Customer

Discontinued Scheme Transactions

(a) Command / Menu: Discontinued Scheme.
Work Item / Purpose

1
2
3
4
5

Discontinued Schemes
Payment of Principal by Cash/Cheque/ Transfer
Payment of PMI by Cash
Payment of PMI by Cheque / Transfer
Closure Of Accounts
Reporting (Ledger printing)

Operator
Menu
HTM
CTM
CXFER
HXFER
HACLPOA

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HTM
V
CTM
V
CXFER
V
HXFER
V
---T

Closing of any discontinued scheme accounts / certificates including NSS-87 or NSS-92 should be done at HO
only (SB Order No.5/2016).
There are about 21 Discontinued Schemes to be closed in CBS Finacle and all these are matured. The only
Operation in the scheme is to payout the amount to the customer. Balances of all the discontinued scheme
accounts are maintained in a specific office account per scheme. During Payout, the specific office account should
be debited and the customer account will be credited.
Sequence of closure of Discontinued Scheme:
1. Find new A/c No. (Menu-CNAC)
2. Pay out Principal amount from specific office account and Credit customers SB or Postmasters Cheque A/c
(Menu-HXFER)
3. Pay out Interest amount, if any, from specific office account and Credit customers SB or Postmasters Cheque
A/c (Menu- HTM).
4. Pay out of interest, if any, which is calculated outside will be paid from specific office account identified as
interest paid on specific discontinued scheme (Menu- CTM and or CXFER).
5. Print the ledger statement for the business day for both office accounts that is principle and interest and
submit to HO/SBCO/DAP as the case may be. (Menu- HACLPOA).
6. Print the LOT for Discontinued Schemes. (Menu- HFINRPT HPR).
7. Show the amount in Daily A/c; Summary & Cash Book in proper heading.

Discontinued Scheme Transactions Brief Menu Operations

Cash Payment of HTM
Function Add Trans. Type / Sub Type C/NP-Cash Normal Payment Go
Principal
Debit A/c ID Sundry A/c No. of Discontinued Scheme Amount Ref No. Old
A/c No. of Discontinued Scheme Restore Values A Additional Part Tran
Details Go Next Screen Ref No. Old A/c No. of Discontinued Scheme
Go Next Screen Click on Check Box against the entry Accept Post and
Note the Tran ID. Supervisor to verify - Menu HTM; V Verify.
Cash Payment of CTM
Function Add Type Withdrawal Go A/c ID Sundry A/c No. of Interest
PMI
calculated
on Discounted Scheme Amount Post. Note the Tran ID. (Ref. Common
manually
Module for details). Supervisor to verify using Menu CTM.
Transfer of Principal HTM
Function A Add Transaction Type / Sub Type: T/CI-Customer Induced Go
Amount into SB A/c
Record 1 screen appears Part Tran Type: Debit A/c ID Sundry A/c No. of
or Payment by Post
Discontinued Scheme Amount Ref No. Old A/c No. of Discontinued Scheme
Master Cheque A/c
Restore Values A Additional Part Tran Details Go
Next Screen Ref No. Old A/c No. of Discontinued Scheme Go Next
Screen Click on Check Box against the entry Accept Click on Add Record
2 screen appears Part Tran Type: Credit A/c ID SB A/c or Post Master
Cheque A/c Amount or click on get contra amount icon Post. Note the Tran
ID. Supervisor to Verify Menu HTM; Function V Verify
Transfer of PMI into CXFER
Function Add Go Dr A/c ID Interest on Discounted Scheme Sundry A/c
SB A/c or Payment
Cr A/c ID SB A/c or Post Master Cheque A/c Amount Post.
Note the
by Cheque
Tran ID. Supervisor to Verify Menu CXFER ; V Verify
Closure Of Accounts HXFER Function Add Go Dr A/c ID of Office A/c Ref. CCY /Amt (Amount to be
by
transferring
paid) In Restore (Select A-Additional Part Tran details) Go Delete the
amount to SB or
amount shown Go A screen with amount appears- Click on Check Box office a/c.
Reversal amount populates Accept Next screen appears (Transfer
Transaction) click on Add select Credit Enter Cr. A/c ID (Give customers SB
A/c or Postmasters Cheque a/c) In Ref CCY/Amt. (Enter Amount) Ref. No.
Give Discontinued scheme A/c No. Transaction particulars Give discontinued
scheme name Post Go. Note Trans. ID. Supervisor to Verify Menu
HXFER.
Day End Process in Finacle : EOD (COD) / BOD : Closing a Days Work
EOD (COD) / BOD i.e. - End of Day (Closure of Day) / Beginning of Day.
It is the first as well as last work. On successful execution of EOD (COD) / BOD, Day ends for current date
and begins for next working day. This work (EOD / BOD) does not require verification. There are three stages of
EOD (COD) / BOD, such as (1) SOL level, (2) CBS CPC level & (3) DC level.

EOD completion Time as

per instruction of DTE

By SO
1700hrs (05PM)

By HO
1800hrs (06PM)

By CBS CPC
2000hrs (08PM)

As EOD is dependent on Counter Transaction Closing time, EOD by HO & SO must be initiated within one-half to
two hours from Counter Transaction Closing time or latest by 1800hrs (06PM) whichever is earlier.
A.
1.
2.
3.
4.

Closing a Days Work - Pre-requisite for EOD (COD) / BOD in CBS Finacle:
Sequence of Closing a Days Work
As soon as counter closing time arrives (depends upon prescribed office time), close counter transactions.
Ensure no voucher is pending for entry (especially financial transaction voucher).
Ensure HCASHPND has been run. Check once again. Supervisor to verify after execution of HCASHPND.
Completion of verification of all transactions by Supervisor(s). If any problem is faced, do the needful within
the prescribed time. Ensure no transaction is pending in HIMI, HFTI & HAFI (A/c closure may be kept
unverified for closing in a future date for effecting cheque payment). Check the following to ensure there is
no EOD Blocking Validation.

Menu Operation to check EOD Blocking Validation:

These are the EOD Blocking Validations:- (1) New A/c opened with deposit amount (2) Transactions in
Entered & Posted stage (3) Unverified Inventory (4) Unclosed Inward zone (5) Unsuspended Outward zone
To Inquiry inventory Not Authorized - Unverified Inventory Transaction List: HIMI Go Transaction
Date Give current (BOD) date Submit. It will show Authorised & Not Auntorised. Do the needful.
View if any Audit files (New A/c, Closure, Modification, Transfer) is pending for verification - Non-Financial
Unverified Accounts: HAFI Go. In Ref. No. - Give . (dot) or two spaces Entered on - Give current
date Authorized Select Not Authorized Go. Message: No records were fetched. (This part is
normal). (To know specifically New A/c, Closure, , Modification, Transfer specify table name in Table
Short Name field & function in Function Code field.)
If New / Transfer A/cs are listed, then the A/cs are to be verified using Menu meant for New / Existing
Account / Transfer verification (Closure and Modification are not an EOD blocking validation, but a
blocking for interest flow / DSA modification / closure / any type of transaction etc.)
To inquire E-Entered & P-Posted items not Authorized: HFTI Go Transaction status: Select EEntered or P-Posted Submit. Message: No records were fetched. (This part is normal). If
transactions are listed do verify.
In HFTI: If any transaction is in Entered but not getting posted: Inquire balance & correctness.
If alright, same user has to Modify & Post in HTM. Supervisor to verify.
If incorrect transaction, Delete in HTM.
If insufficient balance in concerned A/c ID, check, whether balance can be raised in the A/c. If No,
delete the transaction in HTM. If Yes, raise the balance & Post in HTM.
In HFTI: If any transaction is in Posted but not getting Verified: Verify with alternative/other user.
5. View cash position in HTCPIAE (HTCPIAE Go Select employee (teller) view balance in hand) and
count physical cash (both should tally).
6. In HFINRPT, generate report EOD Blocking Validation Report. Use HPR and view the report. If there is any
item, EOD will fail. Clear these / do the needful.
7. Generate the reports & save on your desktop for printing in future time. Now Finacle is ready for Day End.
8. Execute Day End at SOL level (HISCOD) within 1.5 to 02hrs from prescribed counter closing time or latest by
1800hrs whichever is earlier.
9. Print LOT & segregate Vouchers.
10. Segregate LOT & Vouchers, AOF / KYC Forms etc. for preserving / dispatching etc. as the case may be.
Now work for a day is completed.
B.
EOD (COD) / BOD in CBS Finacle: Command / Menu:
SOL level EOD (COD) / BOD is possible only after completion of verification of all transactions by Supervisor(s).
Supervisor should not wait for verification and it should be done immediately after a transaction. Completion of
successful EOD involves the following four steps / commands.

4
1
2
3
4

Command
HISCOD
HSCOD

Full Name
Initiation
of
SOL
Change Operating Date
SOL Change Operating
Date
SOL Closure Operation

What it does
Initiates change of date for EOD

Changes date for EOD & BOD. It ends day

for current date & day beings for next date.
HSOLCOP
Performs different batch jobs like extension
/ renewal, freezing etc.
HSCOLD
SOL Closure of Last Day Interest flow (in/out) happens.
Command / Menu for monitoring (Report screens)
HBJMON
Batch Job Monitoring
Indicates starting & ending time of Batch
jobs of EOD
HSSI
SOL Status Inquiry
Indicates various status of EOD process
EODMON EOD Monitoring
Indicates HO wise consolidated EOD status.
EODREP
EOD Report
Indicates Circle wise consolidated status of
different steps of EOD & paralisation used

To be run by
SOL
CBS CPC
Central EOD
team

SUP & Sys

Admin

No.
1

Work & Menu

Initiate
EOD:

Action
SOL ID is auto populated. Give 0 (zero) in Hours & 1 in Minutes field
Click on Go. Batch job will be invoked giving an ID No. If there is any EOD
HISCOD
Blocking Validation, HISCOD will not run and error message comes
Verification is pending
2
To know status of Run HSSI to view current status of End of Day (EOD) process. See that in
SOL Status it is showing Change of Date initiated. It means HISCOD is
Day end: HSSI
executed. Go on refreshing the screen to see that it shows Closure date
as current date, BOD Date as Tomorrows (next) date (it will skip Sunday
& Holiday), Next working day as date of day after tomorrow and
Closure as Not Closed. Then the staff concerned may leave office.
The following EOD steps (process) are to be run at CBS CPC & Central EOD Team level and
thereafter the status in HSSI screen will go on changing.
A
To perform EOD (COD) Can be run either in SOL ID or in Set ID (Circle / Region ID). In No. of
/ BOD at CBS CPC level
parallel SOLs - Give 1 to 10 when running in SOL ID and 1 to 20
when running in Set ID. However, the total parallization should not
HSCOD
exceed 30 at any point of time. Process runs automatic. Performs
Day end for current date and begins Day for next working day and
runs a number of Batch Jobs.
B
HSOLCOP & HSCOLD
Is being run by Central EOD Team Chennai
Note: Transaction during HSCOD results failure of HSCOLD. Do not perform any transaction during execution of
HSCOD. Verify these transactions using HBTM in Supervisor login.
ECS
(a) Command / Menu: ECS
Work Item / Purpose

1
2
3
4
5

ECS
ECS Mandate Maintenance
Create ECS Dump
Settlement Process Run
ECS Reject Processing
Transfer File to PC (Download
ECS file created in HEGOC)

Operator Menu

HECSM
HEGOC
HEOSR
HEORP
HTRFTOPC

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HECSM
V
-------------

Enable the facility of ECS for the customers account.

ECS Brief Menu Operations
Setting Mandate HECSM
Function Add Go A/c ID Pay Sys ID ECS Message Type Outward
for Outward ECS
Part Tran Type Debit Tran Code Code 1 Start Date End Date
(Now
the
Amount Type Fixed Amount Other Party A/c ID Beneficiary A/c No.
mandate is being
Other Party Name Beneficiary Name Other Bank Code Pick from Searcher
done by CEPT
Other Branch Code Pick from Searcher Submit for Verification. Note
Chennai)
Mandate Srl No. Supervisor to verify Menu HECSM; Function V Verify
Create ECS Dump HEGOC
Service SOL ID Auto populated Pay Sys ID - ECS .. Generate select No
(Generate
Settlement Date BOD Date CCY- INR Debit/Credit indicator select Credit
Outward Clearing
Transaction File Ref. Give a name which you can understand easily Submit.
File)
File will be created. Go to HPR Select & view ECS Outward Dump Report
see the Print File Name. The path to be used as Source File in HTRFTOPC.
Transfer File to PC HTRFTOPC Give Source File as finreports/ECS/<name given in File Ref. in HEGOC>
(Download
ECS
Destination Directory as <local path : drive\Dir\> Submit. (ECS file path
file created in
changed from finreports/CDCI to finreports/ECS from 28.07.2015. Up to
HEGOC)
27.07.2015 file path was finreports/CDCI.

Exceptional Schemes & Closure

(a) Command / Menu: Rectification of Wrong Posting & Exceptional Schemes
Work Item / Purpose (Rectification of)
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
Rectification of Wrong Postings (POSB scheme wise)
Menu
Type
1
Exceptional Scheme - Transfer of A/c to Exceptional
HACXFRSC
TV
Scheme / Transfer accounts across scheme codes
(within the same POSB Scheme)
2
Fake / Unwanted A/c closure
HCAACTD
HCAACVTD
V
Exceptional Schemes / Closure For TDA category
SCSS/MIS/TD/RD/KVP/NSC deposit accounts have certain lock in period before which the A/c cannot be closed.
When trying to close the deposit before the Lock in period, system will raise the exception message to the user
based on setup. But there are certain circumstances (Court order, order of Ministry of Finance. Death case,
forfeiture, irregularly opened A/cs, Unwanted A/cs opened automatically during system problem etc.) where it is
required to close the deposit (A/c) before the Lock in period.
Sequence of operation for Exceptional Closure:
1. Use menu HACXFRSC (Transfer from one Scheme to another Scheme except RD & CC) by Supervisor of
concerned Post Office.
2. HPO (Postmaster) to verify with same menu HACXFRSC.
3. Use HPR menu to know successful transfer of account.
4. Invoke the menu option HINTTM for Changes in the Interest (For SCSS, MIS).
5. Verification by the HPO (Postmaster) with menu option HINTTM.
6. Invoke the menu HCAACTD for the closure.
7. Verification by the Supervisor with menu option HCAACVTD.
Exceptional Schemes / Fake-Unwanted A/c Brief Menu Operations For TDA category
Transfer to Exceptional Schemes and performing closure therein may be supported by order / authority letter
from some higher authority e.g. Postmaster / Divisional Supdt. / Director / PMG / CPMG etc.
Transfer of A/c to HACXFRSC Supervisor/SPM of concerned Post Office to invoke.
Exceptional Scheme
Function TTransfer Go A/c ID Source Scheme Code (Auto populated)
/ Transfer accounts
Target Scheme Code Give Exceptional Scheme Code Target GL subhead
within the same
Code (comes automatic) Submit. Note Instruction No. Click on OK.
st
POSB Scheme [1 ]
HPO (Postmaster) to verify HACXFRSC; Function V- Verify
Exceptional scheme helps in Irregular closure. Use close menu option to close
the irregularly opened A/c. Supervisor to verify the closure.
Report view [2nd]
HPR
Invoke HPR. Select report: Scheme change Success Report to view status.
Specify interest rate HINTTM
Used to specify interest rate from date of death to the current date.
[3rd]
To be used by a higher work class (Supervisor or Postmaster) to enable the
interest rate as per the instruction from Court Order/ Min of Finance.
Supervisor to verify HINTTM; Function V- Verify
Closure
of
A/c HCAACTD Function -Z-Close A/c ID Closure value date BOD Date Go Click on
[4th]
/ Visit Tab Closure details Close Mode select any one : C-Cash only (for
below 20000. Needs to run HCASHPND for cash adjustment in teller a/c); RRepayment a/c only (money goes to the 0340 Office A/c); SB A/c (to transfer
the amount to Savings accounts); N-Customer Instruction then the proceeds
go the sundry deposit placeholder) Click on / Visit Tab Closure Exceptions
Closure Reason Code select appropriate one from searcher Submit
OK. Supervisor to verify Menu HCAACVTD; Function V-Verify.
RD Closure within CRDCAAC
System will only THROW EXCEPTION if the RD account is closed within the lock
(before) lock in
in period. Operator neither should accept the EXCEPTION nor proceed further.
period of 3years
If EXCEPTION is accepted, system will allow CLOSURE within LOCK in period.
Supervisor to verify Menu CRDCAAC; Function V-Verify.
MIS Closure within HCAACTD
Same as TD/SCSS.
1years of opening
Supervisor to verify Menu HCAACVTD; Function V-Verify.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 27 of 79

Find out new account No. from old account No.

(a) Command / Menu:
Work Item / Purpose

Operator
Menu

Find out new account No.

Find New A/c No. from Old A/c No.

CNAC

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
CNAC
T

On migration to Finacle all the old A/c Nos. will be changed to 10 digit New A/c Nos. There will be no concept of
A/c Block for different schemes. New A/c No. is allotted by the software randomly.
Menu: CNAC Go enter SOL ID+Scheme+Old A/c No. or Certificate No. Submit. New A/c No & CIF ID will
be displayed.
Input Format of Old A/c No.:
SOL ID+Scheme+Old A/c No. or Certificate No.
Example: Bhubaneswar GPO SOL ID: 75100100. Then old A/c No. will be
Scheme
KVP
MIS
NSC

Old A/c No.

75100100KVP?
75100100MIS?
75100100NSC?

Scheme
NSS
RD
SB

Old A/c No.

75100100NSS?
75100100RD?
75100100SB?

Scheme
SCSS
TD
PPF

Old A/c No.

75100100SCSS?
75100100TD?
75100100PPF?

Replace ? with old A/c No. or Certificate No. as the case may be. Security Deposit (SD) comes under SB.

Freezing of A/c
(a) Command / Menu : Freezing of A/c :
Work Item / Purpose

Freezing of A/c
Freezing & Unfreezing of A/c

Operator
Menu

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HAFSM
TV

To be performed by HO as per SB order No 5/2016. Freezing is referred to the restriction on an account, where
Finacle restricts transactions. It could be a debit or a credit or a total freeze. When it is a total freeze then the
account can neither be credited nor be debited.
Freezing of A/c Brief Menu Operations (Also used for pledge)
Freezing of HAFSM
Function Freeze A/c ID CIF ID (Note: you can freeze all a/cs under a CIF by
A/c
giving only the CIF ID and not giving the A/c ID) Freeze Code Total / Debit /
Credit Freeze Reason Code from the searcher Go Check box the a/c for which
freeze to be placed. Submit. Supervisor to verify Menu HAFSM ; V- Verify
Freeze Code: Total=No transaction allowed. Credit= Deposit not allowed. Debit:
Withdrawal / Transfer / Closure not allowed.
Unfreezing HAFSM
Function Unfreeze CIF ID / A/c ID Select A/c from the cheque box Submit.
of A/c
Supervisor to verify Menu HAFSM ; V Verify

Inventory Management Certificates & Cheques

(a) Command / Menu : Inventory Management
Work Item / Purpose

1
2
3
4
1
2`
3
4
5
6
7
8
9
10
1

Operator Menu

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HIMC
TV
---T
HIMI
T
---T

Inventory Management
Add (Receipt & Supply) Inventory & Verify
---Inventory Status / Stock Report
HISR/HISRA
Inquire Inventory (Between Locations Movement)
HIMI
Inquire Inventory (Particular Location / Available)
HIIA
Cheque Book maintenance (also given in SB A/c)
Split Inventory Own Location
HISAI
HISAI
Split Inventory Other Location
HISIA
HISIA
Merge Inventory Own Location
HIMAI
HIMAI
Merge Inventory Other Location
HIMIA
HIMIA
Issue Cheque Books
HICHB
HICHB
Cheque Books Inquiry
HCHBI
---Stop / Revoke Payment of Cheque
HSPP / CHSTOP
HSPPAU/ CHSTOP
Inquire Account ID For A Cheque
HINQACHQ/CHAIN HINQACHQ/CHAIN
Cheque Book Maintenance (Acknowledge, Inquire, HCHBM/CHBM
HCHBM/CHBM
Destroy etc.)
Cheque Book Issued Register
HCHBIR/CHQBIR
HCHBIR/CHQBIR
Inventory Movement Report
To know status of all Inventory movement for a day HIMR HPR
HIMR HPR
(Authorised & Not Authorised)

TV
TV
TV
TV
V
T
V
T
V
T
T

Inventory Management Brief Menu Operations

Add Inventory HIMC
Function A-Add Go From Location Class ZZ From Location Code EXT
CSD to HO (Two
To Location Class DL To Location Code DL Accept Select Inventory Class /
Supervisor
to
Type from searcher Inventory Alpha (Prefix) Start No. (Suffix) End No.
verify)
(Suffix) (If another inventory is to be added then click on Add. After last entry do
not click on Add.) Submit. Note Inventory Tran ID.
Function V-Verify (Custodian to Verify) Inventory Tran ID Give inventory trans
ID to be verified Click on Authorize Details Tab Click Authorizer button against
which is written Not Authorized Custodian (Concerned Supervisor) to give
password. Repeat above step for another Authorizer if any Submit
(On issue of CHQ to customer It shows To Location as External to System)
Add
Inventory HCCS
HO to do this function: Change the SOL (Menu HCCS) Select New Context Sol ID
HO to SO
from the searcher Submit. No verification required
(Supply
of HIMC
HO to do this function: Function Add Go From Location Class ZZ From
Inventory from
Location Code EXT To Location Class DL To Location Code DL Accept
HO to SO)
Select Inventory Class / Type from searcher Inventory Alpha Start No. End
No. Validate If another inventory is to be added then click on Add otherwise
Submit. Note Tran ID and send stationery to SO & Give Tran ID
SO User / Custodian will verify upon receipt of stationery from HO
HIMC Go V- Verify Inventory Tran ID - Give inventory tran ID to be verified
Click on Authorize Details Tab Click Authorizer button against which is written Not
Authorized Give password. Repeat steps for another Authorizer if any Submit.
Alternative Method: HO may send inventory to SO with manual invoice. SO
Supervisor will enter the inventory in DL and authorize. (Single authorization for SO).
Add Inventory at HIMC
Function Add Go From Location Class DL From Location Code DL To
SO / HO to
Location Class EM To Location Code Employee ID Accept Select Inventory
Employee (Give
Class / Type select from searcher Inventory Alpha Start No. End No.
Inventory to PA)
Validate. If another inventory is to be added then click on Add, else Submit. Note
Inventory Tran ID
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 29 of 79

Split Inventory
Own Location
(By Supervisor)

HISAI

Split Inventory
Others Location
(Teller Location)

HISIA

Merge Inventory
Own Location
(Both Level)
Merge Inventory
Others
Location
(Both Level)
To know status
of all Inventory
for a day

HIMAI

HIMIA

HIMI
HIMR
HPR

Verification by Supervisor: Function Verify Inventory Tran ID - Give inventory

tran ID to be verified Click on Authorize Details Tab Click Authorizer button
against which is written Not Authorized Custodian to give password. Repeat
above step for another Authorizer if any Submit
Split & Merge of Inventory given below are related to POSB Cheque.
Function Split (Note employee ID will be frozen) Select Inventory Class / Type
from searcher Go Items Per Unit No. of Leaves in a cheque book No. of
Units No. of Cheque Books.
Note the multiplication of above 2 should be equal to total No. of leaves being
split. This entry is NOT required to be verified.
A user of higher class like Supervisor / Postmaster can split inventory held by CPA.
Function Split Employee ID Select Inventory Class / Type Go Items Per
Unit No. of Leaves in a cheque book - No. of Units No. of Cheque Books Submit
Note the multiplication of above 2 should be equal to total no. of leaves being split.
This entry is NOT required to be verified.
Function Merge (Note employee ID will be frozen). Select Inventory Class /
Type Inventory Serial No. Go See Cheque Details Click on Submit. This
entry is NOT required to be verified.
A user of higher class like post master can merge inventory held by Counter PA.
Function Merge Select Inventory Class / Type Employee ID Inventory Serial
No. Go See Cheque Details Submit. This entry is NOT required to be verified.
Shows both Authorised & Not Authorised inventory movements on screen for
specified dates.
OR
Generates report for both Authorised & Not Authorised. The same can be viewed /
printed by HPR.

Lien Maintenance
(a) Command / Menu: Lien Maintenance
Work Item / Purpose

1
2
3

Lien Maintenance
Marking / Removing Lien on A/c
Show / See the effect of Lien on a/c balance
Show / See the lien amount

Operator
Menu
HALM
HACLI
HACCBAL

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HALM
V
HACLI
T
HACCBAL
T

Lien Maintenance Brief Menu Operations

Marking Lien HALM
Function Add A/c ID Go New Lien Amount Give the amount to be blocked
on A/c
From Effective Date todays date Lien Reason Select from searcher Submit.
Note to see the effect on a/c balance in HACLI and the lien amount in HACCBAL
Removing
HALM
Function Modify A/c ID Go Amount 0 Submit
Lien on A/c
Note to see the effect on a/c balance in HACLI and the lien amount in HACCBAL
Verification
HALM
Supervisor to verify both Marking & Removal of Lien Menu HALM ; Function V Verify
NSS A/c
(a) Command / Menu : NSS A/c
Work Item / Purpose

1
2
3
4
5

(The withdrawal should be in multiple of 100 )

Operator Menu Supervisor Verify (V) /
Transaction (T) Menu
NSS A/c
Menu
Type
Withdrawal Transactions
CTM or CXFER
CTM or CXFER
V
Amend Nomination Details & Verify
HACM
HACM
V
Take TDS before Closure
HCACC
HCACC
V
Closure of NSS A/c & Verify
HCAAC / CLOSE
HCAAC / CLOSE V
Removal of Freeze & Verify
HAFSM
HAFSM
V

6
7

Enquire NSS92 original deposit amount

(Free Text 12)
Enquire NSS Form 15G / 15H update (Free
Code 9)

HACM_MIS
Codes
HACM_MIS
Codes

-------

Closing of any discontinued scheme accounts / certificates including NSS-87 or NSS-92 should be done at HO
only (SB Order No.5/2016).
NSS A/c Brief Menu Operations
Withdrawal
CTM
/ Follow process for CTM for Cash Withdrawal or CXFER for A/c Transfer
Transactions
CXFER
Show HACLI for TDS recovery in case of withdrawal > INR.2500/- in NSS 87.
Closure of NSS A/c
CMRC
Modify PAN, Income & Tax Information in CIF. Supervisor to Verify.
HACM
Modify Tax Form to update Form 15G/15H in the A/c. Supervisor to Verify.
Closure sequence
HACLI
View the ledger balance & ensure interest amount is calculated and posted. If
1. CIF Modification
not, HACINT to be run after unfreezing.
2. A/c Modification
HAFSM
Function U Unfreeze A/c ID Click on Go Select Entry by clicking on
3. Balance inquiry
Check Box Submit
4. Unfreeze
Supervisor to verify Menu HAFSM; Function V Verify
5. Interest calculation HACINT
If interest is not posted as per HACLI, run HACINT to calculate and post
6. TDS
Current Year Interest (CYI).
7. Closure
HCACC
Take TDS Before Closure (For NSS 87 Cases only)- Menu-HCACC.
8. Refund of TDS if
Function O Collect A/c ID Go Expand Icon against Closure Charges
not
due
but
Amount Accept Submit
deducted.
Supervisor to Verify Menu HCACC; Function V Verify
Reversal of TDS charge if TDS is not due.
Interest
calculation HCHRT
Function Reverse NSS A/c ID Go select the transaction submit
(HACINT)
is
not
Note the reference number. Supervisor to verify menu: HCHRT verify.
required for closure in

If the menu is not accessible, please take assistance from DOP IT team or CEPT
the month of April.
team to reverse the charges.

Please attach the 15G /15H form again and verify the same.
(NSS-87 closure in
HCAAC
/
Function Z Close A/c ID NSS A/c to be closed Balance Check
detail has been given
Transfer Box if Balance is there / Uncheck Transfer Box if Balance is zero
under
Account CLOSE
Transaction Type Select Cash or Transfer if Balance Transfer Box is checked
Closure).
Transfer A/c ID SB A/c or Post Master Cheque A/c if Transfer selected in
Transaction Type Go Click on Closure Tab Note the Tran ID Select
Reason Code from the searcher Submit.
Supervisor to Verify Menu HCAAC/CLOSE; Function V Verify
HRFTDS
For menu operation & procedure see TDS Module/ Topic.

Office A/c
(a) Command / Menu: Office A/c
Work Item / Purpose

1
2
3
4
5

Operator
Menu

Office A/c
Postings into Office Accounts Basic and Office HTM
Accounts Pointing & Verification
Parking of Unposted Amount where Credit a/c no. is CTM / CXFER
wrong OR unknown (CTM- Cash, CXFER- Transfer)
Inquire on Transactions
HIOT
Ledger Inquiry Office Accounts
HACLINQ
Office A/c. Ledgers Print
HACLPOA

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HTM
V
CTM / CXFER

HIOT
HACLINQ
HACLPOA

T
T
T

Office A/c Brief Menu Operations

Parking
of CTM
in Function Add Function Type Deposit / Withdrawal Go A/c No.
Unposted
case
of
General Sundry A/c 0324 (in CXFER give this as credit a/c ID) Amount
Amount where cash
/
Transaction Particulars Give suitable narration so that the entry can be
Credit a/c no. is CXFER in
identified at the time of reversal Option G Partitioning Details
wrong
OR case of a/c
Partitioning A/c ID Ref A/c ID of Teller / Cust. A/c ID Post. Note Tran ID
unknown
transfer
Supervisor to Verify Menu CTM / CXFER ; Function Verify
Reversal
of HTM
Function Add Trans. Type / Sub-Type T/CI-Customer Induced Go
Funds
Record 1 screen will appear Debit A/c ID Sundry A/c ID 0324 Restore
Values A Additional Part Tran Details Go Go on next screen List
of records of the same amount will appear Select the right record by
checking the box Accept Restore Values G Partitioning Details Go
Pat Tran Type Entity ID Teller a/c id of person reversing the entry
Accept Click on Add Record 2 screen will appear Click Credit Radio
Button Credit A/c ID - Correct A/c ID of the customer Amount click on
contra amount icon Post. Note Tran ID. Supervisor to Verify in HTM.
Ledger Inquiry
HACLINQ
A/c ID Office A/c ID Go
Important Office A/cs in Finacle. For details refer FAQ of 04.10.2014
Office Account Description
A/c No. Office Account Description
General Sundry Account (for UCR)
0324
Clearing Dr. A/c. Inward Clearing
Vault Account
0406
Outstation Cheque Clearing
BO Settlement Account
0339
ECS Suspense Account
Money Order transfer Account
0385
Outward Credit ECS Settlement Account
RD Default Fee Account
0384
Pension Upload Account (Dr.)
PPF Transit Account
0322
Salary Upload Account (Dr.)
SCSS Transit Account
0437
DBT (NREGA FTO) Upload Account (Dr.)
Sundry Deposit TD Interest payment
0335
ATM Cash loading Debit A/c
Sundry Deposit MIS Interest payment
0337
ATM Cash loading Credit A/c (Bangalore
GPO A/c SOL ID- 56000100)
Sundry Deposit SCSS - Interest payments
0338
PMJJBY Premium Office A/c (Sansad Marg
HO A/c SOL ID-11000100)
Use of following Office Accounts has been discontinued / restricted
Office Account Description
A/c No. Authority / SB Order No. if any
Deposit Reinvestment Account
0387
07/2015
Post Masters cheque account
0340
12/2015, 15/2015 & 17/2015
Consequent upon restriction on use of
New Account opening RD/ TD/MIS/ SCSS/ 0382
these a/cs, amount may preferably be
PPF/Certificates by other bank Cheque.
transferred / cleared to Customers
Clearing Cr. A/C. Outward Clearing A/c - 0017
Savings A/c.
subsequent PPF, RD & Agent Bulk Deposit
SBI Debit A/c
0007
5/2016

1
2
3
4
5
6
7
8
9

A/c No.
0101
0110
0098
0096
0408
0409
0410
0006
560001
000007

From
18.06.2015
15.10.2015 /
01.01.2016

21.06.2016

Discontinued Scheme Office Account Description

A/c No. Discontinued Scheme: Interest
Discontinued Scheme: Principal
10 Years CTD
0142
Interest On10 Years CTD
10 Years Defense Deposit Certificates
0148
Interest On 10 Years Defense Deposit Cert.
10 Years National Plan Savings Certificates 0151
Interest On 10 Year National Plan Savings Cert.
10 Years NSC I Issue
0162
Interest On 10 Years NSC I Issue
10 Years SSC
0146
Interest On 10 Years SSC
12Years National Plan Savings Certificates
0150
Interest On 12 Yr National Plan Savings Cert.
12 Years National Savings Certificates
0152
Interest On 12 Years National Savings Cert.
15 Years CTD
0143
Interest On15 Years CTD
5 Years CTD
0141
Interest On 5 Years CTD

A/c No.

0411
0416
0423
0434
0414
0422
0424
0412
0436

10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
26

5 Year National Savings Certificates

5 Year PO Cash Certificates
7 Years National Savings Certificate
Compulsory Deposit Scheme 1963
FD 5 Years
Indira Vikas Patras
Mahila Samridhi Yojna (MSY)
National Defense Certificate 12years
National Development Bonds
National Savings Annuity Certificates
NSC 1st Issue
NSC II-Issue
NSC (III-Issue)
NSC ( IV-Issue)
NSC ( V-Issue)
NSC ( VI-Issue)
NSC ( VII-Issue)

0154
0163
0153
0140
0139
0144
0138
0147
0145
0149
0155
0156
0157
0158
0159
0160
0161

Interest On 5 Year National Savings Certificates

Interest On 5 Year PO Cash Certificates
Interest On 7 Years National Savings Certificate
Interest On Compulsory Deposit Scheme 1963
Interest On FD 5 Years
Interest On Indira Vikas Patras
Interest On Mahila Samridhi Yojna (MSY)
Interest On National Defense Certificate
Interest On National Development Bonds
Interest On National Savings Annuity Cert.
Interest On NSC 1st Issue
Interest On NSC II-Issue
Interest On NSC ( III-Issue)
Interest On NSC ( IV-Issue)
Interest On NSC ( V-Issue)
Interest On NSC (VI-Issue)
Interest On NSC (VII-Issue)

Other SOL Transaction (Inter SOL Transaction)

(a) Command / Menu: Other SOL Transaction.
Work Item / Purpose

Inter
SOL
Deposit
/
Withdrawal
Inter
SOL
closure
Inter
SOL
Transfer (To
be performed
by HO as per
SB Order No
5/2016)
Inter SOL MIS
/ TD / SCSS
Interest
payment

Other SOL Transaction (Inter SOL Transaction)

Transfer in from other SOL (inter SOL Transfer) To
be performed by HO as per SB Order No 5/2016.

Operator
Menu

0426
0435
0425
0419
0413
0420
0418
0415
0421
0417
0427
0428
0429
0430
0431
0432
0433

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HACXFSOL
TV

Menu option is as per the scheme (e.g. SB- CTM, PPF/SSA- CPDTM or CPWTM, RD-CRDP).
For cheque deposit get the cheque cleared at the SOL where presented. Then follow the
normal procedure of deposit. Give transaction type as Transfer.
st
1 the A/c needs to be transferred to the destination SOL. Then closure to be done. Procedure
is given below. (Ref. SB Order Nos. 8/2014 with Addendum, 07/2015 & 5/2016 for detailed
procedure)
It is required either for closure or on the request of customer. Procedure is given below.
HACXFSOL
Transfer in/out is not required for normal Deposit / withdrawal.
(initiate by 1) Transfer-in (Transaction at destination SOL)
Supervisor) 2) Transfer-out (Transaction at Home / Source SOL)
Function T-Transfer Go Source SOL Target SOL A/c ID Submit.
Note Instrument ID. Another Supervisor to verify in the same menu.
HTM
Same HTM operation. Exceptions are: Trans Type/Sub-type - C/NP-Cash/Cash
Normal Payment (for cash payment) or T/CI Customer Induced (Tfr to SB A/c)
Go .... A/c No. Debit A/c ID (Sundry A/c SOL ID +0337/ 0338/ 0335 of the
SOL where A/c stands) . Others are same.

Pay, Other Bill & SB Bulk Uploading

(a) Command / Menu: Pay & Other Bill Uploading. To be performed by Postmaster of HO as per SB order No
5/2016
Work Item / Purpose
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
Pay & Other Bill Uploading
Menu
Type
1
Upload Salary/Pension text files (By ---HTTUM
T
Postmaster only)
2
Salary/Pension Uploading report generation
HFINRPT
HFINRPT
T
3
Salary/Pension Upload report view / print
HPR
HPR
T
4
Generation of List of pension accounts
HACSP
HACSP
T
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Conversion of excel file to Finacle format

Run the file TTUM.exe. Select Credit / Debit option and then the option (Salary / Pension / Others). Enter your
SOLID. Then, click on Create Finacle Format File option. Select the excel file needs to be uploaded. The excel file
will be converted into Finacle format and message mentioning the file name / no. of accounts along with total
amount included in text file will be displayed.
If the excel file is not in the required format, the conversion will fail and error message will be displayed.
Required corrections should be made in excel file and then conversion has to be done using the new excel file.

Select Credit for Salary & Pension and Debit for NREGS Branch adjustments.
Salary credits

Pension credits

Debit A/c SOL ID+0409. Credit=SB A/c of Employees

Credit (Deposit)
adjustments

for

NREGS

Debit A/c SOL ID+0408.

Pensioners

Credit=SB (Pension) A/c of

Branch Debit (Withdrawal) for NREGS Branch adjustments

Use NregaFilanclePayment Tool provided by SDC /

DMCC Chennai for preparing the data to upload to
Finacle.
Debit A/cSOL ID+0410. Credit =SB A/c of workers

Credit A/cSOL ID+0339. Debit =SB A/c of workers

Uploading the file in Finacle

Trial
upload

HTTUM

Real
Upload

HTTUM

Go Report To - PM Transaction sub type - Transfer Bank Induced. Select Trial

for Action Rename File after Upload - Select On Successful Upload Select Local File
Path Submit (or Press F10) Next screen with Browse button appears select the
text files generated using TTUM.exe Go (or Press F4) A message Batch program
successfully initiated will be displayed. Go to HPR to see the success / failure report.
Go Report To - PM Transaction sub type - Transfer Bank Induced Select
POST for Action Rename File after Upload - Select On Successful Upload Select
Local File Path Submit (or Press F10) Next screen with Browse button appears
select the correct text file generated using TTUM.exe Go A message Batch program
successfully initiated will be displayed. Go to HPR to see the success / failure report.

Debit (Withdrawal) for NREGS Branch adjustments

In the same manner (as Salary & Pension), Debit (Withdrawal) made in MGNREGS A/cs at B.Os can be
uploaded.
SB Bulk Uploading: Credit the total amount to PMs A/c (office a/c 0340). Prepare excel file in the same manner as
Pay Bill. In TTUM screen Select Trans Type as Credit; Select option as Others. Create Finacle Format file and
upload in HTTUM.

Pledging of A/c
1.
To be performed by HO (Supervisor) as per SB order No 5/2016 & another Supervisor of HO to
verify.
2. Command / Menu of Freezing are to be used. No separate command. It is an option in freezing.
3. Certificates and TD A/cs can only be pledged.
4. For pledging a Certificate or TD A/c, prescribed manual procedure is to be followed and completed.
5. The pledge order is to be kept in the guard file preferably with the AOF.
6. Using Freeze menu option, pledge may be selected.
7. A rubber stamp indicating pledge information may be impressed on the Certificate(s) or TD A/c
Passbook. If there is no rubber stamp pledge information may be written in manuscript in red ink.
8. Pledged status may be checked invoking Menu HAFSM.

Pradhan Mantri Jeevan Jyoti Bima Yojna ( PMJJBY) and Pradhan Mantri Suraksha Bima Yojana (PMSBY)
(a)
Command / Menu: PMJJBY & PMSBY.
Operation is almost same as APJ.
Work Item / Purpose
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
Menu
Type
1
Verification of signature
IES
---T
2
New CIF creation
CCRC
CCRC
V
3
Modification of existing CIF
CMRC
CMRC
V
4
New Savings A/c opening
CASBAO
CASBAV
V
5
Existing Savings A/c Modification
CASBAM
CASBAM
V
6
Data entry for PMJJBY & PMSBY
CPMY
CPMY
V
7
To get the total amount collected CUUTR
These two are work of
all over India
Sansad Marg HO, New
Delhi
8
Update UTR Number and Amount CUUTR
after RTGS
PMJJBY Brief Menu Operations
1. Verification of
On receipt of filled in Enrolment Form, PA to verify & see the form is filled in
Enrolment Form
correctly. Find Savings A/c & CIF exists for the insurant and check in Finacle.
If Savings A/c & CIF exist
2.Verify Signature
IES
Same as APJ.
3. Data verification & CPMY
CPMY Go Function A-Add Account ID Give Savings A/c No. & click on
entry
outside PM Yojana (Scheme) Select PM Jeevan Jyoti Bima Go.
A new screen will open showing following fields auto-populated:CIF ID, SOL ID, Name of Depositor, date of Birth (default date if not yet
corrected in CIF), Gender, Nominee name (if available), Nominee relationship
(if available), Address of Depositor, Address of Nominee (if available), Account
Type, Aadhar Number (if available), PAN Number (if available), Applicants Age
(based on DOB), Phone number (if available), E mail ID (if available). User
need to verify the data to ensure correctness especially the mandatory fields
(Name, Date of birth, Gender, Nomination etc.) Submit to accept the
proposal and deduct the premium.
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4. CIF modify
5. Modify Savings A/c
5. Data verification &
entry

6. AOF verification
7. New CIF creation
8. New Savings A/c
9.Data verification &
entry

CMRC
CASBAM
CPMY

CCRC
CASBAO
CPMY

If any of the mandatory fields is not auto-populated or wrongly populated,

user needs to correct it in CIF / Savings A/c. Nomination can be entered in
CPMY screen.
If Error: - Age of the applicant is more than the maximum age allowed for this
policy comes, then go to CMRC, verify & enter correct date of Birth & Gender.
If Error: - Account Balance not sufficient for the premium debit, then go to
HACLI , verify balance & advise insurant to deposit.
Same as APJ.
Same as APJ.
After complying the above, PA to invoke menu CPMY again and perform the
job as given above including nomination. On completion click on SUBMIT.
Supervisor to verify. Supervisor to enter Savings A/c Number to see the
information. Once he/she is satisfied, he will click on SUBMIT. At this time
amount will be withdrawn (debited) from Savings Account and will be credited
to PMJJBY Premium Office Account of Sansad Marg HO (SOL ID-11000100).
If Savings A/c & CIF do not exist
Advice the insurant to give filled in AOF. Verify the same.
Same as APJ.
Same as APJ.
After complying the above, PA to invoke menu CPMY again and perform the
job as given above including nomination. On completion click on SUBMIT.
Supervisor to verify as given above.

Public Provident Fund (PPF) A/c

(a)
Command / Menu: PPF
Work Item / Purpose

1
2
3
4
5
6
7
8
9a
9b
9c
10

11
12
13

1
2
3

Operator
Menu

Supervisor Verify (V) /

Transaction (T) Menu
Public Provident Fund (PPF) A/c
Menu
Type
PPF New A/c Opening
CPPFAO
CPPFAV
V
PPF New A/c Modify before Verification
CPPFAOM
CPPFAV
V
New A/c Modify after Verification / Modify existing PPF CPPFAM
/ CPPFAM
/ V
A/c
PPFAMAVF
PPFAMAVF
Funding Deposit in PPF
CPDTM
CPDTM
V
Withdrawal from PPF
CPWTM
CPWTM
V
Extension of PPF
HCEXTN
HCEXTN/PPFAEXT V
Transfer in / Out of PPF A/c CBS PO to CBS PO
-----HACXFSOL
TV
PPF Transfer in from Bank
CPPFAO/PPFAO CPPFAV
V
To edit transaction text file of Bank
HTRFTOUN
---To upload transaction text file of Bank
CTUPLD
CTUPLD
V
st
PPF Transfer in from Bank processing (1 Supervisor to CTPROC
CTPROC
TV
do, then PA)
Zeroing of PPF interest for the financial year in case of ---HINTTM
TV
Transfer-out to Bank (Run from Postmaster login &
verify by another Supervisor)
PPF Transfer out to Bank (To be initiated by supervisor ---HCAAC
TV
and be verified by another supervisor)
Closure of PPF on maturity
HCAAC
HCAAC
V
Pre-mature / Claim Closure of PPF (To be verified by ---HCAAC
TV
another Supervisor)
PPF LOAN
PPF Loan A/c Opening
CLPPFAO / PPFLAO
CLPPFAOV / PPFLAVF
V
PPF Loan A/c Modify before Verify
CLPPFAOM/PPFLAMBV CLPPFAOV / PPFLAVF
V
PPF Loan A/c Modify after Verify / CLPPFAM / PPFLAMAV CLPPFAM / PPFLAMAV
V
Modify existing PPF Loan A/c

4
5
6
7
8

PPF Loan Disbursement and Interest CPWTM / PPFWLINT

CPWTM / PPFWLINT
Recovery
PPF Loan Repayment (Principal)
CPDTM / PPFDPLR
CPDTM / PPFDPLR
Closure of PPF Loan A/c (Use CPDTM to pay principal) Then following steps.
st
PPF Loan Process (1 Step of Closure)
---CLPR
nd
PPF Loan Int. Run (2 Step of Closure)
HACINT
---rd
Closure of PPF Loan (3 Step of Closure) HCAAC
HCAAC

PPF A/c Brief Menu Operations

Open PPF A/c
CPPFAO /
PPFAO

Modify PPF A/c

before verification
Verify
PPF
A/c
Opening
Modify existing PPF
A/c
Funding (Deposit) of
PPF A/c

PPFAMBV /
CPPFAOM
CPPFAV

Withdrawal
PPF A/c

CPWTM

from

PPFAMAVF
/ CPPFAM
CPDTM

Extension of PPF

HCEXTN

Transfer in / Out of
PPF A/c CBS Office
to CBS Office (To be
done by HO)
Transfer-in of a PPF
a/c from Bank to a
CBS PO

HACXFSOL
(By
HO
Sup.)
CPPFAO
PPFAO

CPPFAV
HTRFTOUN
CTUPLD

CTPROC

Zeroing of interest
for the financial year
in case of Transferout to Bank

HINTTM

V
V
T
V

Function O-Open CIF ID Scheme code- select from searcher Go

Mode of Operation - Select from Searcher Document details - A/c
Documents Recvd Yes No. of Documents Recvd Nomination Details If Any fill it Submit. Note A/c ID.
Function Modify A/c ID Go Amend details Submit
Function Verify A/c ID Go Submit
Function Modify A/c ID Go Amend details Submit.
Supervisor To Verify Menu - PPFAMAVF/CPPFAM; Function V-Verify
Function Add Transaction Type / Sub-Type Cash / Transfer Type N
Normal Contribution Go A/c No. Credit PPF A/c ID A/c No. Debit
SB or Sundry A/c if Transfer selected Amount Submit. Note Tran ID
Supervisor to Verify Menu CPDTM; Function V Verify
Function Add Tran Type / Sub-Type Cash / Transfer Type N
Normal Withdrawal Go Cr A/c ID If Transfer selected Dr A/c ID PPF
A/c ID Amount Submit. Note the Tran ID
Supervisor to Verify Menu CPWTM; Function V Verify
Function- E-Extend PPF A/c ID (click on outside, all other fields will be
updated automatically, see Exceptional Ext.: No) Submit.
Supervisor to Verify Menu HCEXTN; Function V Verify
Source SOL ID ID of PO where PPF A/c is existing Target SOL ID ID of
New PO where PPF a/c has to be transferred A/c No PPF A/c No. Trial
Mode No Submit. Note Instruction No. (Also see Inter SOL transaction)
Another HO Supervisor to Verify. Menu HACXFSOL; Function V Verify
Function Open CIF ID Go A/c Opening Date change to the date
when a/c was opened originally as per the documents Mode of Operation Select from Searcher A/c Documents Recvd Yes / No No. of Documents
Recvd (If Yes) PPF Maturity Date Change appropriately (Financial year
th
closing date of the 16 FY) A/c Opening Mode Click on Transfer button
Old A/c No. Old Bank Branch Details Advice of Transfer No.
Nomination Details If any Document Details If any Submit. Note A/c ID
Supervisor to Verify: CPPFAV - Function V - Verify A/c ID Go Submit
Make transactions file from the ledger sheet that came with the documents
& to enter /dop in 'Destination Directory' Save file for uploading
To upload transaction file: A/c No. PPF A/c No. File Name Give File
Name Click on Submit. Visit HPR Menu to see the upload status
Supervisor to Verify - Menu CTUPLD; Function Verify
Supervisor to verify - enter A/c No. Transactions are displayed. Submit.
Again login as PA and select CTPROC menu. Select 'Process' and enter the A/c
No. Transactions are displayed. Click on SUBMIT. A screen showing the
transaction id details will be displayed.
Function M Modify A/c ID PPF A/c ID Go Interest Table Code
Delete present value and select ZERO from the searcher From Date 0104-YYYY Submit.
Supervisor to Verify Menu HINTTM; Function V Verify

Transfer-out of
PPF a/c to Bank

HCAAC

Closure of PPF A/c

HCAAC
CLOSE

Pre-mature / Claim
Closure of PPF A/c

HCAAC

PPF Loan / Withdrawal

Open PPF Loan A/c
CLPPFAO
PPFLAO

To be initiated by supervisor and to be verified by another supervisor

Run after verifying Zeroing of interest in Menu HINTTM
Invoke HCAAC from PA login. Select Option Transfer and transfer account
id Postmaster Cheque account (0340) Closure reason - Transfer to Bank
Supervisor to Verify Menu HCAAC; Function V Verify
Function Z Close A/c ID PPF A/c ID Balance Check Transfer Box if
Balance is there / Uncheck Transfer Box if Balance is zero Transaction Type
Select Cash or Transfer if Balance Transfer Box is checked Transfer A/c ID
SB A/c or Post Master Cheque A/c if Transfer selected in Transaction Type
Click on Go Click on Closure Tab Note the Tran ID Select Reason Code
from the searcher Submit.
Supervisor to Verify Menu HCAAC/CLOSE; Function V Verify
(To be done at HO only. To be initiated by supervisor and to be verified by
another supervisor)
Almost same as Closure of PPF A/c Select Reason Code - death claim.

Modify PPF Loan A/c

before verification
Verify PPF Loan A/c
Opening
Modify existing PPF
Loan A/c or after
verification
PPF
Loan
Disbursement and
Interest Recovery

CLPPFAOM /
PPFLAMBV
CLPPFAOV /
PPFLAVF
CLPPFAM /
PPFLAMAV

Repayment of PPF
Loan Principal &
Interest (But Loan
A/c is not closed)

CPDTM

Closure of PPF Loan

A/c

CPDTM
(Principal
Repayment
by
A/c
holder)
CLPR

(CLPR and HACINT is

not required when
closed in the month
of April after Annual
Interest Calculation.
At times HACINT do
not work.
Then
send a request to
concerned circle CBS

CPWTM
/
PPFWLINT

HACINT

CPDTM

Function O-Open CIF ID Auto-populated PPF A/c No. Go

Disbursement Type Cash / Transfer Opening mode: N-Normal or TTransfer in (select one) Disbursement Cr A/c ID (give A/c ID to which
amount will be transferred if Transfer is Selected) Maximum Sanction
Limit (Auto populated) Sanction Limit Loan Amount sanctioned/desired
by customer but should be less than max. sanction limit (Check Sanction
Limit < Max. Sanction Limit) Submit. Note A/c ID.
Function Modify A/c ID Loan A/c ID Go Amend details Submit
Function Verify A/c ID Loan A/c ID Go Submit. Displays
Disbursement Transaction ID. Note it.
Function Modify A/c ID Loan A/c ID Go Amend details Submit.
Supervisor To Verify Menu CLPPFAM/PPFLAMAV; Function V- Verify
Function Add Transaction Type / Sub-Type Cash / Transfer Type
Loan Disbursement Go Dr A/c No PPF A/c Amount Cr A/c No. If
Transfer is selected Submit. Note both the Tran IDs
Supervisor To Verify Menu CPWTM/PPFWLINT; Function V Verify
Interest Recovery: If PPF account is a matured account Interest gets
recovered from PPF A/c. For details, see steps for Closure of PPF Loan A/c.
Function- A-Add Tran Type/Sub-Type - C/NP-Cash Normal Receipt (if paid
by cash) or T/BI-Bank Transfer or T/CI- Customer Transfer (if paid by
transfer) Type P-Principal Repayment / I-Loan Interest Repayment Go
Cr A/c ID PPF Loan A/c ID Dr A/c ID (SB A/c ID in case of transfer)
Amount Transaction particulars Submit. Note Both Tran IDs.
Supervisor To Verify Menu CPDTM / HTM; Function V Verify
Function: A-Add Type/Sub-Type - C/NP-Cash Normal Receipt (if paid by
cash) or T/CI-Customer Transfer (if paid by transfer) Type P-Principal
Repayment Go Cr A/c ID PPF Loan A/c ID Dr A/c ID (SB A/c ID in
case of transfer) Amount Transaction particulars Submit. Note Both
Tran IDs. Supervisor To Verify Menu CPDTM; Function Verify
For calculation of interest amount. To be invoked by Supervisor.
Function Code P Process A/c No. Loan A/c No. Go
From A/c ID Loan A/C ID Report to - PM To date Yesterdays Date
Post Transaction Yes Frequency Based Interest Run No Dr / Cr
Interest Debit Interest Only Submit. Check HPR to view report and
recover interest by CPDTM. This operation need not be verified.
If PPF account is not a matured account A/c holder to pay loan interest

CPC with details for

taking up the matter
with
CBS-CEPT
Chennai for posting
of loan interest.)

(Interest
Repayment
by
A/c
holder)

CPWTM
(Interest
Repayment
/Recovery)
HCAAC
CLOSE

Function Add Tran Type / Sub-Type - Cash Normal Receipt Type = ILoan Interest Repayment Go Cr A/c ID Loan A/c Amount Click on
Submit for Verification. Note Tran IDs
If Tran Type / Sub-Type= T/CI- Customer Transfer (by transfer) Cr A/c ID
Loan A/c Debit A/c No. (from where amount is to be transferred)
Amount Submit. Supervisor To Verify Menu CPDTM.
If PPF account is a matured account Interest gets recovered from PPF A/c
Function Add Tran Type / Sub-Type T/CI- Customer Transfer Type ILoan Interest Recovery Go (Cr A/c ID Loan A/c Not editable) Dr
A/c ID (PPF A/c) Amount (auto fetched) Submit. Note Tran IDs
Supervisor To Verify Menu CPWTM; Function V Verify
Function ZClose A/c ID PPF Loan A/c ID Uncheck Transfer as
Principle and Interest entries would be passed using CPDTM as mentioned in
previous steps. Go Click on Closure Tab Reason Code Select from
Searcher Submit. Note Trans. ID.
Supervisor To Verify Menu HCAAC/CLOSE Function V Verify

Recurring Deposit (RD) A/c

(a) Command / Menu: RD
Work Item / Purpose

1
2
3
4
5
6
7

8
9
11
12
13
14
15
16
17
18
19
20
21

Recurring Deposit (RD) A/c

RD New A/c Open
RD New Account Modify before verify
RD New Account Modify after verify
Funding Deposit in RD
Manually Extend RD for next 05 years
Deferment of RD Maturity Date in case of
permitted defaults
Removing RD Lien of Loan Interest before
closure when principal has already been
paid before migration to Finacle
Close RD A/c
Pending Installment Inquiry
RD Agent (MPKBY)
Agent Transactions - Agent Bulk Posting
View/ Modify attachment of Agent to RD a/c
Check the agent type
RD Loan
RD Loan A/c Opening
RD Loan A/c Modify Before Verification
RD Loan A/c Modify After Verification
RD Loan Disbursal
RD Loan Repayment Unschedule
RD Loan Repayment Schedule
RD Loan Pay off Process (Final Payment)
RD Loan Closure

Operator Menu

CRDOAAC /RDAOCM
CRDOAACM / RDMAO
CRDACM
CRDP / CRDAMT
PRDCM / HPRDCM
PMDDRD

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
CRDOAACV/RDAOVF V
CRDOAACV
V
CRDACM
V
CRDP/ CRDAMT
V
PRDCM / HPRDCM
V
PMDDRD
V

HALM

CRDCAAC / RDACLM
HPLIST
HAGTXP
CRDACM
HDSAMM

CRDCAAC/RDACLM
HPLIST
HAGTXP
CRDACM
--

CAOLARD / RDHWAO
CAOVLARD/RDHWAVF
CAOMLARD/ RDHWAMBV CAOMLARD
CACMLARD/ RDHWAMAV CACMLARD
LARDD / RDHWDP
LARDD
HLAUPAY
HLAUPAY
HLASPAY
HLASPAY
HPAYOFF
HPAYOFF
CAACLA
CAACLA

V
T
V
V

V
V
V
V
V
V
V
V

RD A/C Brief Menu Operations

Open RD A/c
CRDOAAC /
RDAOCM

Modify
RD
A/c
before verification
Verify
RD
A/c
Opening
Modify existing RD
A/c
RD A/c Transaction
Posting (Funding)

CRDOAACM
/ RDMAO
CRDOAACV
/ RDAOVF
CRDACM /
RDAMM
CRDP
/
RDAMT
/
CRDAMT

RD Extension for
another 05 Years
Deferment of RD
Maturity Date
Close RD A/c (On
Maturity )

HPRDCM
PRDCM
PMDDRD

CRDCAAC /
RDACLM

Pay by cash for INR below 20000/-.

For INR.20000/- or more give
Repayment A/c ID (customers SB
A/c or PMs cheque A/c (0340)).
Premature Closure
of RD A/c where
loan is outstanding
Closure within 3
years

Migrated account
where default fee
has
not
been
collected in Sanchay
post

Function O-Open CIF ID Scheme Code RDIPN (Click on searcher

Submit, scheme codes appear on next screen and select RDIPN) Go
Mode of Operation - Select from Searcher Monthly Installment Give RD
Installment Amount Transaction Required Yes (Yes is default w.e.f July
2016) (In case of DOP funding during A/c Verification is not activated)
Transaction type Cash/Transfer Debit A/c No. (Give if trans. Type is
Transfer) No. of Installments Document details A/c Documents
Recvd- Yes/No No. of Documents Recvd Give no. of documents Doc
Code Select from Searcher Nomination details Click on Flow ID Tab
Submit. Note RD A/c ID and Tran ID.
Function M - Modify A/c ID Go Amend details . Submit
Function Verify A/c ID Go Submit
Function Modify A/c ID Go Amend details Submit
Supervisor To Verify Menu CRDACM / RDAMM; Function Verify
Function Add Transaction Type Cash / Transfer Customer Induced
Go RD A/c No. Amount (If more amount is put, it will automatically pick
the no. of installments) Mode of Payment For Transfer Click on Cheque
or Withdrawal Slip (If cheque is selected then give cheque No. & date) A/c
ID Give SB A/c no. Submit. Note Tran ID.
Verification: Menu CRDP Function P-Post Tran ID Go Submit
Extension is automatic. If any a/c is missed, then the same can be extended
by using this command.
Maximum of 4 defaults on the day of maturity is allowed. Maturity date can
be deferred equivalent to the number of defaults subject to max.4.
Trial Closure: Function L Trial Close A/c ID Go Close Mode Cash
/ Transfer Click on Check Box Close Close Reason Select from the
searcher Accept Submit. View/Print Report by HPR.
Final Closure: Function Z Close A/c ID Go Click on Check Box Close
Close Reason Select from searcher Select Cash or Transfer Give
Repayment A/c ID Submit. In the next screen it displays closure details.
Note the Tran ID.
Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V Verify.
For details see RD Loan

User should be careful while closing RD account. System will only THROW
EXCEPTION if the RD account is closed within the lock in period. Counter PA
should not accept the EXCEPTION and should not proceed further. If the
EXCEPTION is accepted, system will allow CLOSURE within LOCK in period.
Default fee is put as a lien on RD account.
During closure the default fee will be deducted by the user before paying the closure
proceeds to the customer.
The LIEN marked should be lifted (MODIFIED) using HALM menu and proceed for closure
using CRDCAAC menu
CRDCAAC /
RDACLM

RD Loan / Half Withdrawal - Brief Menu Operations

Open RD Loan A/c
CAOLARD / Function Open CIF ID RD A/c Number Scheme Code LARD Go
RDHWAO
Name etc. will be populated Loan Amount Amend Loan Sanction
Date No. of Installment (Auto populated) Installment & Int. start date
st
-1 of the current month Installment Freq. (Type) Bullet/Monthly
(Monthly is better) Installment Amount Submit OK. (Value date is
st
always 1 of the current month). Note Loan A/c ID.
Modify RD Loan A/c CAOMLARD / Function Modify Loan A/c ID Go Amend details Submit
before verification
RDHWAMBV
Supervisor to Verify Menu- CAOVLARD/ RDHWAVF; Function V Verify.
Verify RD Loan A/c CAOVLARD / Function Verify Loan A/c ID Go Submit
Opening
RDHWAVF
Modify existing RD CACMLARD / Function Modify A/c ID Go Amend details Submit.
Loan A/c
RDHWAMAV
Supervisor To VerifyMenuCACMLARD/RDHWAMAV;Function V Verify
RD
Loan LARDD
/ Function Disbursement Loan A/c ID Disbursement Amount Mode
disbursement
RDHWDP
of Disbursement Cash / A/c Transfer (Better is Transfer) Credit A/c ID
(Value
date
is
If transfer selected Amount Change Value Date Submit OK.
st
always 1 of the
Supervisor To Verify Menu LARDD/RDHWDP; Function V Verify
month in which loan
Note: Check HACCBAL to show the system lien marked on RD A/c.
is disbursed)
Balance in RD a/c will not get reduced.
Making
HLAUPAY
Do not accept final repayment in HLAUPAY - interest will not be calculated.
Unscheduled
RD
Payment Type P-Payment Transaction Type Click on Cash or Transfer Loan Payments
If Transfer is selected, give Common Debit A/c No. Debit From select
Common Debit A/c Go Loan A/c ID Credit Amount Give Cheque
Details if paid by POSB cheque Accept Submit. Note Tran ID.
See How to get it if Trans. ID is not noted due to any reason.
Supervisor To Verify Menu HLAUPAY Function Verify
RD Loan A/c Payoff HPAYOFF
Accept final repayment in HPAYOFF. Loan interest will be calculated.
Final Payment
Function P-Payoff Loan Amount A/c ID (Loan A/c) Transaction Type
Cash Receipt (to take payment by cash) /Transfer T/CI-Transfer
st
(Value date is 1 of the month if
Customer Induced (to take payment by transferring amount from SB A/c)
th
closed by 10 else give transaction
Collect Refund A/c ID Give SB A/c or appropriate Loan Sundry/Office
date. It is better to take transaction
A/c No. (if transfer is selected) Give cheque details if DOP cheque is given
date as Value date)
Go Click on Create Transaction Submit.
Supervisor To Verify Menu HPAYOFF Function V-Verify A/c ID
(Loan A/c) Go Click on Create Transaction Submit Accept. (Note
Tran ID)
RD Loan A/c closure
CAACLA
Ensure final loan repayment is done using HPAYOFF and balance is Zero.
Function Z Close Loan A/c ID Go Click on Check Box Close
Close Reason Select from Searcher Accept Submit.
Supervisor To Verify Menu CAACLA Function Verify
Premature Closure of RD HPAYOFF
Same as given above for HPAYOFF.
A/c
where
loan
is CAACLA
Same process as given above against RD Loan A/c closure CAACLA.
outstanding
CRDCAAC / Function Z Close A/c ID Go Close Mode Transfer
Closure Sequence
RDACLM
Repayment A/c ID Same A/c No. given for Loan Closure Click on
(Procedure-1)
Check Box Close Close Reason Select from searcher Click on
1. Repay the loan
Accept Submit. Note the Tran ID
2. Close Loan A/c

Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V

3. Close RD A/c
Verify.
OR (Procedure-2)
1. Close
using
menu
Note: Always prefer Procedure-2 for PMC.
CRDCAAC / RDACLM
2. Loan will be zero but A/c
will remain alive.

Savings Accounts (Known as SB A/c)

(a) Command / Menu: SB
Work Item / Purpose

1
2
3
4
5
6

Savings Accounts (Known as SB A/c)

SB New Account Open
SB New Account Modify before verify
SB New Account Modify after verify
Funding in SB A/c - Cash Transaction
Funding in SB A/c - Transfer Transaction
Closing of SB A/c

Operator
Menu
CASBAO
CASBAOM
CASBAM
CTM
CXFER
HCAAC

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
CASBAV
V
CASBAV
V
CASBAM
V
CTM
V
CXFER
V
HCAAC
V

SB A/c Ledger Inquiry/ Balance Details/ Inquiry etc. deleted as given under common.
SB A/c Brief Menu Operations
Opening a new SB CASBAO /
A/c
QDESA
Code
A/c Type
SBGEN Without Cheque Book
SBCHQ With Cheque Book
SBBAS Basic Saving Account
SBPEN Pension With Cheque Book
SBPWCPension w/o Cheque Book
SBSANSanchayika With ChequeBook
SBSWC-Sanchayika w/o ChequeBook.

Modification of new CASBAOM /

SB
A/c
Before QDEMSABV
Verification
Verification of SB CASBAV /
a/c opening
QDESAVF
Modification of SB CASBAM /
a/c after verification QDEMSA
or in existing A/c
Funding
in
SB CTM
Account (Deposit /
Withdrawal)
(Also Ref. Common
for CTM & CXFER
menu options)

CXFER

Change of scheme
code (SB Gen to SB
Cheque)

HACXFRSC

Silent Revival

HAFSM

(To be performed by
HO as per SB Order
No.5/2016.)
Closing
of
SB
Account

CASBAM

HCAAC
CLOSE

Function O-Open Give CIF Scheme Code Select from searcher Go

Cheque A/c Yes/No Mode of Operation - Select from Searcher No.
of Docs Give the number of documents taken from the customer and
accordingly give document details. Doc Code Select from searcher Doc
Date date of the document Welfare scheme code (For SB Basic Savings
A/c) BPL & PPO No. etc For Joint A/c fill: Related Party Details 2 & 3 as
the case may be NominationYes/No If Nomination Yes; fill Nomination
Details & specify share of each nominee Submit OK. Note A/c No.
(SB - Pension A/c is not eligible for repayment A/c).
Function Modify A/c ID Give the newly opened a/c no. Go Make
the necessary amendment Submit
Supervisor to verify Menu CASBAV / QDESAVF ; Function Verify
Function V - Verify Temporary A/c ID Give the newly opened a/c No.
Go Submit.
Function Modify A/c ID Go Make the necessary amendment
Submit
Supervisor to verify Menu CASBAM/QDEMSA ; Function Verify
By Cash : Function Add Function Type Deposit or Withdrawal Go
A/c Id Amount Post. Note the Tran ID
Effective available balance is the eligible amount of withdrawal.
Supervisor to Verify Menu CTM ; Function V Verify
By Transfer: Function Add Go Dr A/c ID Verify Signatures Cr A/c
ID Give Amount Mode of Transaction Cheque / Transfer Slip If
cheque then update cheque date & No. (View Debit & Credit A/c
information which is auto populated) Post. Note the Tran ID. Supervisor to
Verify Menu CXFER.
To be performed by HO as per SB Order No.5/2016
Supervisor/SPM of concerned Post Office to initiate.
Function TTransfer Go A/c ID Source Scheme Code (Auto populated)
Target Scheme Code Select from searcher Target GL subhead Code
(comes automatic) Submit. Note Instruction No. Click on OK.
HPO (Postmaster) to verify HACXFRSC; Function V- Verify
Supervisor has to Unfreeze. Another Supervisor to verify
Function M-Modify A/c ID Go Modify the Account status from Silent
/ Dormant to Active Submit. Supervisor to verify Menu CASBAM; VVerify
Credit A/c (Repayment A/c) information gets removed at the day end (HSCOLD),
on the date in which the KVP/ MIS/ NSC/ RD/ SCSS/TD A/c gets closed.

To close a SB A/c, it is required to follow some procedure as under.

System Validates/Checks the following parameters
Account balance and shadow balance is zero ; No transactions pending in entry stage; No standing instructions
exist ; No lien is marked, When unverified collateral records exist with the account as lien; No freeze marked on the
account; Cheques are destroyed; Interest calculation is up-to-date. System will do the validation checks as
indicated above. Act on these validations and then close the a/c selecting appropriate Reason Code.
Steps / Sequence of closure Ensure the following before closure
1. Note existence / status of the following invoking HACCDET & HACLI.
HACCDET
HACLI
Items
Status
Items
Status
A/c status
A-Active; if Dormant revive it
Funds in Clearing Should be zero. Else regularize
shadow balance
Scheme code If cheque a/c, then destroy the
Lien
Remove lien after proper
cheques
verification
Freeze
If freeze, Unfreeze it.
Closing Balance
Note it.
2. If freeze, Unfreeze (Menu: HAFSM). To be initiated by one Supervisor & to be verified by another Supervisor
designated for it at HPO.
3. If Dormant, revive (Menu: CASBAM). To be initiated by CPA & to be verified by Supervisor designated for it at
HPO.
4. No transaction is pending in Entered / Posted Stage (Menu: HFTI). If there, clear it (Supervisor to verify).
5. Any Interest Inflow has occurred to the A/c on the day (Menu: HACLI). If YES, request the depositor to close on
the next day.
6. Remove Credit A/c information by modifying concerned TDA (Menu: CASBAM). Supervisor to verify. (To know
the A/cs, invoke HCAAC; go to Closure Tab. If there is such A/c, the same is listed at the bottom of the page
under heading Dependent Acct. Details. If there is no such A/c, the heading will not be visible).
7. Remove Standing Instructions if any (Menu: HSSIM). Supervisor to verify.
8. Delete / Destroy unused cheque leaves (Menu- HCHBM). Supervisor to verify.
9. Calculate current year interest (CYI) (Menu: HACACCR). Go to HPR, view/print report. To be paid = CB+CYI.
(Optional for HO & SO A/c. But required for BO A/c to give sanction)
10. (Optional) Make the Balance zero by withdrawal (Menu-CTM or CXFER as the case). If User hook error comes,
leave this step. Supervisor to verify.
N.B. Sl.No. 9 (HACACCR Menu) & Sl. No.10, making the balance zero are optional for the A/c stands at HO & SO.
When closed using HCAAC, it will calculate the CYI.
11. Close the A/c (Menu HCAAC/CLOSE). Supervisor to verify.
12. Go to HACLI / HACCBAL and view amount to pay.
HCAAC Function Z- Close A/c ID SB A/c to be closed Balance Uncheck Transfer Box if Balance is zero
Transaction Type Cash / Transfer Transfer A/c ID Another SB A/c or Post Master Cheque A/c if Transfer
selected in Transaction Type Go Click on Closure Tab. Give Reason Code (select from searcher) Give penal
Amt. if any, else give as ZERO See Interest Calculation Information Apply interest till date Select Yes if
Interest Calculation is not updated, else select No Submit. Note the Tran ID. Supervisor to Verify Menu
HCAAC/CLOSE.
Changing the status of the CMRC
o Customer Modification: CIF Modification (CMRC) Change Minor
customer from Minor to CASBAM Flag
Major (See Common also)
o A/c Modification (CASBAM) Mode of Operation, Document Details
A/c Balance Inquiry
HACCBAL
A/c ID Go
A/c Trans. Enquiry
HACLI
A/c ID Go
A/c Details Enquiry
HACCDET
A/c ID Go

SB (POSB) Cheque Book Maintenance

Split & Merge of Cheque is given under Inventory. Before issue of Cheque Book ensure proper splitting has been
made.
Issue Cheque Book HICHB / Ensure that POSB Cheque Book is available with Counter & split.
Across the Counter HICHBA
Function Issue Ack. ObtainedYes A/c ID Cheque Type CHQ Go
(To the customer)
Cheque With Note: It is important to check the employee code here
Select Cheque Book (FIFO Method) by checking the box (Note: More than
one cheque-book can be issued to the customer by checking more than one
box.) Submit. Note Trans ID. (It will automatically show To Location as ZZExternal). Supervisor to verify Menu HICHB/HICHBA ; Function V -Verify
Cheque
Book HCHBM / Used to Acknowledge, Inquire, Destroy etc. of Cheques.
Maintenance
CHBM
To Destroy: Function- D-Destroy A/c ID -Enter the A/c No. Begin CQ No.Enter start CQ No. for destruction No. of leaves No. of leaves left Go
Submit OK. Supervisor to verify Menu HCHBM/CHBM
Enquiry of Cheque HCHBI
Function Inquiry A/c ID Go View Details by clicking in expand icon
Book
See the individual cheque status
Stop payment of a cheque referred to when the cheque is lost or damaged. This is a precautionary step to stop
cheque being realized by the person not entitled to it.
SB (POSB) Cheque - Stop Payment
Marking
Stop HSPP / Function Stop Pay A/c ID Begin Chq. No. No. of Leaves (Note: You can
Payment of Cheque CHSTOP
mark a stop payment of more than one cheque but all cheques should be in
series) Go Payee Name Optional Cheque Amount Optional (Note
Payee Name and Cheque Amt need not be given in case of stop payment of
cheque series) Reason Code select from searcher Submit.
Revoking
Stop HSPP / Function Revoke Stop Pay A/c ID Begin Chq. No. Submit.
Payment of Cheque CHSTOP
Verification of Stop HSPPAU/ Supervisor to verify Function Verify A/c ID Submit
/ Revoke Payment CHSTOP
of cheque
Stop
Payment HSPRG / Report To Give the name or designation of the person to whom report is to be
Report
CHSTPR
given From Date To Date Status Stop Pay or Revoke Stop Pay select
appropriately Submit
Stop
Payment HPR
Show the stop payment letter generated by the system
Letter Generation
Savings Certificates: KVP / NSC : (Old prior to 01.07.2016 & From 01.07.2016)
(a) Command / Menu: KVP/NSC
Work Item / Purpose
Operator Menu

1
2
3
4
5
6
7
8
9

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type

Savings Certificates: KVP16 / NSC16 (w.e.f.

01.07.2016)
KVP16/NSC16 Open Account
CMISAOP
CMISAOPV
V
CMISAOPV
KVP16/NSC16New Account Modify before Verify CMISAOPM
V
KVP16/NSC16New Account Modify after Verify
CMISAM
CMISAM
V
Printing KVP16/NSC16
HPBP
---Duplicate certificate printing (In Postmasters Procedure not Procedure not T
login only)
received
received
Trial /Final Closure KVP16/NSC16
HCAACTD
HCAACVTD
TV
NSC Report
HFINRPT
HFINRPT
T
Balance Inquiry of KVP
HACLITD/HACLI HACLITD / HACLI T
To check the pledged status of KVP16/NSC16 A/c --HAFSM
T
Work Item / Purpose
Operator Menu
Supervisor Verify (V) /

Transaction (T) Menu

Savings Certificates: KVP / NSC (Issued prior
Menu
to 01.07.2016)
1
Printing KVP/NSC
HDRP
---2
Reprint KVP/NSC
---HREDRP
3
Duplicate
certificate
printing
(In ---HDUDRP
Postmasters login only)
4
Correctness of the certificate allotment
CSCACM / NSCAM CSCACM / NSCAM
5
Trial Closure KVP/NSC Account wise
HCAACTD
-----6
Final Closure KVP/NSC Account wise
CSCCAAC / NSCAC CSCCAAC / NSCAC
7
Closing (Encash) Bulk KVP/NSC by Regn. No.
CNSBCV
CNSBCV
8
NSC Report
HFINRPT
HFINRPT
9
Balance Inquiry of KVP
HACLITD
HACLITD
10 To check the pledged status of KVP/NSC A/c --HAFSM
th
Important:- KVP16 / NSC 8 Issue (NSC16) introduced wef 1.7.2016 vide SB Order No.6/2016.

Type

T
T
T
-V
V
T
T
T

Savings Certificate: KVP / NSC A/c (Old: Issued prior to 01.07.2016) Brief Menu Operations
Modify
existing CSCACM / Function Modify A/c ID Go Amend details Submit
KVP/NSC A/c
NSCAM
Supervisor To Verify Menu - CSCACM/NSCAM; Function V Verify
KVP/NSC
issued Practice of writing KVP/NSC manually continues with a presumption that it can be adjusted
writing
manually
in Finacle which proves false keeping the PA & Supervisor in trouble. In most of the cases,
without
referring
after entering opening information, the blank NSCs/KVPs are kept inside the AOF for writing
Finacle
on a later time. Try to avoid practice of writing KVP/NSC manually except following cases.
1. KVP/NSC size is not getting fitted to printer. Hence printing is impossible.
2. Printer is not available or out of order to print KVP/NSC.
In the above situation, before writing KVP/NSC manually, invoke HDRP, see certificate No.
& Denomination is being displayed by the system. Bring said certificate, Complete HDRP
print commands in the system, then write KVP/NSC manually & hand over to the customer.
Print
KVP/NSC Scheme code Select from searcher (click on searcher Next screen appears - click on
Certificate:
searcher of Scheme code & select appropriate code e.g. KVN4 for KVP New Denom 5000
Click on Submit a line below the showing details appears click on underlined scheme
st
Menu: HDRP
code e.g.KVN4 it will return back to 1 screen) CIF ID From A/c ID To A/c ID
Master A/c ID (Do not give anything) A/c Open date (Optional) Go Next screen
appears showing details of the scheme such as A/c IDs, Date of open, scheme code, denom
etc. Select the A/c No. to be printed from the list displayed & click on Accept Next
screen appears - Certificate No. is auto populated (Heading: Print Srl. No.) as per availability
of inventory with the user along with other information Insert the appropriate
certificate in the printer Submit Displays layout of the printing Click on Print
Select printer Click on Print.
Mistakes are often made here. Ensure the certificate inserted to the printer is exactly
same (No. & Denomination) which is shown/ displayed by the system. Else cancel printing
Caution
& verify, mistake if any.
Complete print. Next screen Desktop Printing confirmation appears.
Desktop Printing confirmation is the most important and last step in printing. Tick all the
three RADIO BUTTON (Del. File from Server; Inventory used; Printed successfully), then
click on PROCEED button. This is like a confirmation of Printing.
Even closing Desktop Printing confirmation screen from windows close button (X), will be
treated as confirmation of Printing.
If there is any problem in printing, untick all the three RADIO BUTTON and either click on
PROCEED or close the screen so that it can be printed again.
Certificate number cant be presumed before print process. After printing, certificate
number is assigned to A/c No. Certificate once printed cant be changed in the system.
After printing user may go to CSCACM to confirm the certificate number got printed
properly and assigned to right A/c No.
Issue / Printing of HDUDRP (To be done in login of Postmaster of HPO).
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 45 of 79

Certificate holder can apply for duplicate certificates only at the CBS post office
from where, certificates were issued. Process of issue of duplicate certificates
should be started and completed by that CBS Post Office only. Complete all the
required manual process. (SB Order No.8/2014 scenario-12)
Supervisor to give required inventory (stock of duplicate CC) of same scheme &
denominations to the Postmaster ID to print the duplicate certificate.
Postmaster to execute HDUDRP and provide details like CIF ID & A/c ID (From &
To) for which duplicate certificate is to be printed. HDUDRP will take the
current inventory either normal or duplicate as available with the user.
If certificates are printed in printer, the word DUPLICATE is printed on the
certificates. If certificates are not printed then a Rubber Stamp of Duplicate
should be placed on the certificates where normal certificates are used.
After this, new certificate number will be available under the account number /
Registration No. Use CSCACM/NSCAM in PA/Supervisor login to confirm that
new certificate Nos. are replaced with lost / spoiled certificates.
If the any holder/customer come with old certificates, while closure, system will
not have those certificates in the closure menu.
Old certificate number will not be reflected in the system and user cant be able
to close the account with old certificate.
N.B.: It is noticed that duplicate certificate for KVP (Old KVP issued prior to
01.12.2011) are not getting printed in at HO level with error message No records
are fetched. For this contact CPC for taking up the matter with CBS-CEPT (FSI
Team), Chennai for SOL transfer of Postmaster ID to concerned SOL. Inventory is
to be given to the Postmaster after SOL change. After printing, Postmaster ID
need to be changed to concerned HO.

duplicate certificate
(when lost / spoiled
by holder)
(HO
will
issue
duplicate certificate
for HO & SO both.
SO cannot issue
duplicate
certificate.)

KVP/NSC Certificate
Transfer (Person to
Person)

CDEDUP
/ CMRC /
CCRC

Reason Code: DDeath

Claim
Transfer;
or
TTransfer
of
certificates; or C-CIF
duplicate Transfer.

HCCA

HAALM

KVP/NSC Certificate HACXFSOL

Transfer (PO to PO)
Closing
(Encash) HCAACTD
KVP/NSC A/c
(For Trial
Closure)

CSCCAAC /
NSCAC
(For Final
Closure)

KVP/NSC: PMC in CSCCAAC /

case of death of NSCAC
holder and PMC of
KVP after 2 years &

Transfer of certificate from one person to another is to be done only once from
date of issue to date of discharge. On the physical certificate, name of old
customer has to be rounded and name of new customer to be added under
dated signatures of Supervisor. (SB Order No. 5/2014, 8/2014)
Based on new AOF, Check for CIF (CDEDUP). If not exists, Create New (CCRC).
Menu-HCCA Function: M Modify A/c ID Go New CIF ID Give the
CIF ID of the customer in whose name the certificates are to be transferred
Modify A/c Name Yes Reason Code D or T or C Submit Accept.
Supervisor To Verify Menu HCCA; Function V Verify.
nd
Function: M Modify change Name of holder. 2 Supervisor To Verify
No transfer from PO to PO. It is an inter-SOL transaction. For details see Inter
SOL Transactions. (To be done by HPO as per SB Order No.5/2016)
Trial Closure (For trial closure use HCAACTD)
Function L Trial Close A/c ID Closure date (Auto populated)
Withdrawal Amount (Principal)- Auto populated Go View Tabs : A/c
Information Closure Details Closure Exceptions for details.
If it does not show Interest due, then Invoke Final Closure (CSCCAAC) to see the
Principal & Interest due. But do not click on Submit. Show it to the customer.
If he agrees, then invoke Final Closure (CSCCAAC) to close the A/c.
Final Closure (A/c wise One by one Certificate)
Function Z Close Product Type Select NSC or KVP CIF ID Registration
No. Go Select NSCs for closure one by one by checking the Close Box
Close Mode Select Cash or Transfer - If Transfer is selected then give
Repayment A/c ID as SB A/c or Postmaster Cheque A/c Closure Reason Select from the Searcher (NORML Normal) Submit.. Note Tran IDs.
Supervisor to verify - Menu CSCCAAC/NSCAC; Function V Verify.
Death Case : Modify CIF as deceased using Menu - CMRC
Function Z Close Product Type Select NSC or KVP CIF ID Registration
No. Close Value Date Date of Death Go Select NSCs / KVPs for
closure one by one by checking the Close Box Close Mode Transfer

6 months from KVP

account open date
& before maturity
KVP/NSC
Bulk
closure

CNSBCV

Needs care
1. Ensure all CCs in
the Regd. No. are
presented.
2. After closure verify
report in HPR.
3. Supervisor to verify
immediately.
At
times
it
gives
problem.
Report
error with screen
shot
to
CPC
urgently.
4. Pay by credit to SB
A/c or by cheque.

Repayment A/c ID as SB A/c or Postmaster Cheque A/c Closure Reason

DTCLM (For death claim) / Normal (for PMC) Submit. Note Tran IDs
Supervisor to verify - Menu CSCCAAC/NSCAC; Function V Verify
Bulk discharge process discharge of all certificates issued under one registration
number or 50 Nos. at a time whichever is less. If certificates are more than 50,
this process has to be repeated again with same Registration number and CIF
number. Payment can be made by transferring to SB account of the customer or
to Postmasters Cheque account.
In PA Login: Select Z-Close Enter Registration number and CIF ID Repayment
Account - Enter customers Savings account or enter Postmasters cheque
account i.e SOL ID+0340; if this field is left blank, amount will automatically get
transferred to Postmasters cheque account Submit.
Go to HPR and see Bulk Closure Success or failure Report after about 10 minutes.
Verification by Supervisor :If Supervisor wants to Cancel the Operation due to any reason, X-cancel option
should be selected before verification. After verification, there is no option to
cancel the same.
Select V-Verify Enter Regd.No. and CIF ID. Repayment Account will get auto
populated Submit.
Go to HPR and see Bulk Closure Success or failure Report after 10 minutes.
N.B:
(1) If in HPR Report all are success but while verify, some CCs are not showing for
verification / error message comes No data fetched. Then do as under.
Using HAFI note down unverified A/c IDs. Invoke menu HCAACVTD & verify
individually giving A/c ID.
(2) PMC, Forfeiture are not allowed in Bulk Closure.

Savings Certificate: KVP16 / NSC16 A/c (Introduced from 01.07.2016) Brief Menu Operations
Open KVP16/NSC16 A/c CMISAOP
Same as of MIS/TD new A/c opening. But select product / scheme as
(Issue of KVP16/NSC16)
KVP16 or NSC16 as the case may be.
Modify KVP16/NSC16 CMISAOPM
A/c before verification
Verify
KVP16/NSC16 CMISAOPV
A/c Opening
Modify
existing CMISAM
KVP16/NSC16 A/c
Print KVP16/NSC16 PB
HPBP
Issue
KVP16/NSC16
writing manually

Function Modify A/c ID Go Amend details Submit

Supervisor To Verify Menu CMISAOPV; Function V-Verify
Function Verify A/c ID Go Submit. Note A/c Nos. & Tran ID.
Function Modify A/c ID Go Amend details Submit
Supervisor To Verify Menu - CMISAM; Function V Verify
Almost same as Pass Book printing.
If Pass Book Printer is not working, manual entries should be made in Pass
Book. For offices having no Pass Book Printer: Perhaps it is better to have
stamp for entry headings and details may be filled manually.

Re-Print KVP16/NSC16 Certificate

Issue / Printing of duplicate certificate (when lost / spoiled)
Issue / Printing of duplicate certificate when customer has no
fault
KVP16/NSC16 Certificate Transfer (Person to Person)

Instruction from Directorate is awaited.

Instruction from Directorate is awaited.
Instruction from Directorate is awaited.

KVP16/NSC16 Certificate Transfer (PO to PO)

Instruction from Directorate is awaited.

It is an inter-SOL transaction. For details see
Inter SOL Transactions (HACXFSOL).
Instruction from Directorate is awaited.

Closing (Encash) KVP16/NSC16 A/c

KVP16/NSC16: PMC in case of death of holder and PMC of
KVP after 2 years & 6 months from KVP account open date &
before maturity

Instruction from Directorate is awaited.

Specimen Signature & Photograph

(b) Command / Menu: Signature View
Work Item / Purpose

1
2

Operator
Menu

View / Verification of signature (by All Users)

View / Verification of signature / Update (by

IES

MSSP

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
IES
T
TV
---

CPA)
Important Tips:
1. Signatures available in Sanchay Post gets migrated to Finacle at the time of migration. No photographs
will be there in these migrated accounts / CIFs.
2. Post Office is required to perform the following.
(a) Merge the CIF, if any depositor / customer have more than one CIF. (PPF CIF ID will not get merged).
(b) After merging of CIF, send filled-in KYC Forms (Change Request) to CBS CPC for fresh uploading of
Signature & photograph for these A/cs.
(c) If any depositor / customer have only one CIF, there will be no CIF merger. Send his filled in KYC
Forms (Change Request) to CBS CPC for fresh uploading.
(d) Send filled in KYC Forms for New CIF to CBS CPC for for uploading of Signature & photograph.
3. Specimen Signature may be done in black ink / black ball point pen clear visibility of scan image.
4. CIF ID, A/c No. / Regn. No. must be written prominently for correct uploading.
5. The photographs must be pasted. It must not be stapled.
6. For Joint A/c also give single photograph of each A/c holder.
7. Visibility of signature on the screen depends upon proper desktop settings & installation of required
software.
Specimen Signature & Photograph Brief Menu Operations
verify
the
There is an icon called SVS in CTM / in some closure screen. Click on SVS to view /
signature on
verify the signature & photo, if available. At times it may show signature expired. Then
withdrawal /
verify the status in IES or MSSP and act accordingly.
closure screen
Signature View IES
IES A/c Type N-Normal A/c CIF ID A/c ID Give Savings A/c No. (Give either CIF
/ Verification
ID or A/c ID; both not required) Leave all other fields blank Go. In the next screen
(by All Users)
Signature & photograph will be displayed if found.
There may be a red (x) cross with Expired, means that the validity of Specimen
Signature & photograph has been expired. Either it has to be uploaded again or updated.
Signature view MSSP Function-U-Update CIF ID Go. Signature & photograph along with other information
/ Update (by
will be displayed.
CPA)
There may be a red (x) cross with Expired, means that the validity of Specimen
Signature & photograph has been expired. Either it has to be uploaded again or updated.
To update the Expiry Date, () tick on Update. Field will be opened for editing.

Standing Instructions Maintenance

(a) Command / Menu: Standing Instructions
Work Item / Purpose

1
2
3
4
5
6

Standing Instructions Maintenance

Simple Standing Instruction Maintenance
Complex Standing Instruction Maintenance
Standing Instruction Inquiry
Standing Instruction Print
SI Executed Todays Report
SI Execution Report

Operator Menu

HSSIM
HSIM
HSSII
HSIRP
HSIETR
HSIREPTS HPR

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HSSIM
V
HSIM
V
HSSII
T
HSIRP
T
HSIETR
T
HSIREPTS HPR T

Standing Instructions Maintenance

Standing
HSSIM / Ensure both SB & RD are in one CIF.
Instructions
HSIM
Function Add Go CIF ID click outside SI Frequency Monthly Date (SI)
Select 15 Holiday P Previous Day Execution Time (option should be selected
th
Maintenance
as B-After change of Date. Otherwise, SI execution will happen after EOD of 15 )
st
(Basically for
Next Execution Date Specify next execution date (1 execution date) Click on
RD)
Instruction Details Tab CCY INR A/c ID (Debit) Click on Debit radio Button
Amount Type Fixed Amount Give SI Amount Click on Add CCY INR
A/c ID (Credit) Click on Credit radio Button Amount Type Fixed Amount
SI Amount Click on Submit for Verification. Note SI Serial No. (May also be noted
on Pass Book). Supervisor to verify Menu HSSIM/HSIM; Function V-Verify by
giving SI Serial No.
At times, it requires to close the RD or the SB before due date. At that time it is required to
Delete the SI. Else the system will not allow closure. To delete SI, its Serial No. is required.
How to know HSSII
Function I-Inquire SI Serial No. (Click on searcher to find RD A/c No.)
SI Serial No.
A/c ID (Type / Select RD A/c ID) Submit System will display SI Serial No.
SI Execution
HSIETR
Todays Report.
Report
HSIREPTS
Following reports can be generated. Inputs/ Criteria are self-explanatory.
HPR
Standing Instructions Execution Status Report;
Standing Instructions Execution Status List - Letter to Customer;
Auto suspended SI Report;
Letter to Customer Auto suspension of Standing Instruction;
Letter to Customer - Installment Failure of Standing Instruction.
HFINRPT HPR For day to day report, this option may be preferred.
Sukanya Samriddhi Accounts (SSA)
(a) Command / Menu: Sukanya Samriddhi Accounts (SSA). Deposit / Withdrawal menu changed from
25.06.2016
Work Item / Purpose
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
Sukanya Samriddhi Accounts (SSA)
Menu
Type
1
SSA New A/c Opening
CPPFAO
CPPFAV
V
2
SSA New A/c Modify before Verification
CPPFAOM
CPPFAOM
V
3
New SSA A/c Modify after Verification
CPPFAM
CPPFAM
V
4
Funding Deposit in SSA
CPDTM
HTM/CPDTM
V
5
New A/c Opening List view / print
HACSP HPR HACSP HPR T
Sukanya Samriddhi Accounts (SSA) Brief Menu Operations
Open SSA
CPPFAO
Function Open CIF ID (of Girl child) Go Mode of Operation Select from Searcher A/c Documents Recvd Yes / No No. of
Documents Recvd (If Yes) Document Details If Any Submit. Note
A/c ID. (In Scheme Code field, SSA has to be entered if PPF is

appeared or the field is blank. This is mandatory and to be done

with care).
Modify
SSA
before CPPFAOM
verification
Modify
SSA
after CPPFAM
verification
Verify SSA A/c Opening
CPPFAV
Funding (Deposit) in SSA CPDTM
Withdrawal from SSA
CPWTM
Transfer of SSA
Transfer of SSA to Bank
Closure of SSA

Function M-Modify A/c ID Go Amend details Submit

Function M-Modify A/c ID Go Amend details Submit
Function V-Verify A/c ID Go Submit
Same as PPF
Same as PPF. Not allowed in normal case.
Same as PPF
Same as PPF
Same as PPF

SSA New A/c Opening

List view / print

HACSP
HPR
Or HFTI
can
be
used
as
under.
HFTI

N.B.:

HACSP Go SOL ID Scheme Code (as SSA) Give Open Date Low
(From date) Give Open Date High (To date) Submit (A screen
appears) Print (A screen appears with message) Job initiated. Check
print queue after sometime.
HPR Go HPR screen appears Select the Box against Report Name
Reports of Accounts Selected Print Screen Print.
N.B.: HACSP can be used for every scheme changing scheme code.
SOL ID Start & End date Entry User ID GL Sub-Head-30042 GO.
From File menu View /Print

The daily LOT of SSA is to be prepared manually till provision is made in Finacle for the same.

TDA -Term Deposit Accounts: (TD/ MIS / SCSS)

(a) Command / Menu: : (TD/ MIS / SCSS)
Work Item / Purpose

1
2
3
4
5
6
7
8
9
10
11

1
2
2a
2b

1
2
2a
2b
2c
2d
1
2
3
4
5
6

TDA -Term Deposit Accounts (TD / MIS)

Term Deposit (TD / MIS) New A/c Opening
Term Deposit (TD/MIS) New A/c Modify Before
Verification
TD/MIS New A/c Modify after Verification
Funding (TD/MIS) by cash, if not done at open
Funding(TD/MIS) by transfer, if not done at open
Term Deposit (TD/MIS) Interest payment
Closure of Term Deposit (TD / MIS) A/c

Operator Menu

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
MISAO/ CMISAOP/ MISAVF / CMISAOPV V
TDACTOP
/ TDACTOPV
MISAMBV/
CMISAOPV
V
CMISAOPM
CMISAM /MISAMAV CMISAM
V
TRCDP/CTM / HCTM TRCDP/CTM / HCTM V
TRTFR / CXFER
TRTFR / CXFER
V
HTM
HTM
V
HCAACTD
/ HCAACVTD
/ V
TDACTCL
TDACTCLV
TDINQ
TDINQ
T
HTDTRAN
HTDTRAN
T
HIOT
HIOT
T

Inquire Details of Term Deposit (TD / MIS / SCSS)

Term Deposit (TD/MI /SCSS) Transactions Details
View Term Deposit (TD/MIS/SCSS) Interest
Details
View Term Deposit (TD/MIS/SCSS) Interest TIPM
Details of Sanchasy Post (Upto migration)
Time Deposit Special / Extra
TD A/c Extension / Renewal / Re-deposit
HTDREN / TDRED
Closure of Term Deposit (Time Deposit) upon Death of Customer
Modification of CIF to enter death information
CMRC / CIFMD
Closure of Term Deposit (Time Deposit)
HCAACTD /
TDACTCL
MIS Special / Extra
MIS A/C Individual Holding Status
CLIMIT
Closure of MIS Upon Death of First of the Joint A/c Holder where
amount is more than the prescribed MIS limit
Modification of CIF to enter death information
CMRC
Closure (Withdrawal of Excess Amount from HCAACTD
MIS Limit) of MIS Deposit
Merger of CIF
HCCA
MIS account modification to single a/c
CMISAM
TDA -Term Deposit Accounts (SCSS A/C)
SCSS New A/c Opening
CSCAOP / SCSSAO
SCSS New A/c Modify Before Verification
CSCAOPM
/SCSSMBV
SCSS New A/c Modify after Verification
CSCAM / CSSMAV
SCSS A/c Extension / Renewal for next 03years
HTDREN
Closure of SCSS A/c on maturity
HCAACTD
Death Closure within Lock-in Period

TIPM

HTDREN

CMRC / CIFMD
HCAACVTD
TDACTCLV

CLIMIT

CMRC
HCAACVTD
TDACTCLV
HCCA
CMISAM

V
V

V
V
V
V

CSCAOPV / SCSSAV
CSCAOPV

V
V

CSCAM
HTDREN
HCAACVTD

V
V
V

6a
6b
6c

Transfer to exceptional scheme

Modification of Interest Rate
Closure of SCSS a/c

HACXFRSC
HINTTM
HCAACTD

HACXFRSC
HINTTM
HCAACVTD

V
V
V

TDA -Term Deposit Accounts: (TD/ MIS) Brief Menu Operations

Open Term Deposit CMISAOP / Function O-Open CIF ID Product Group TD or MIS Scheme Code
A/c (TDA) - TD/ MIS
MISAO
select from searcher Go Mode of Operation select from searcher
Deposit Amount Amount of TD or MIS Agent/Employee Code- select
Radio button- None/Agent/Employee (select None if not through Agent)
Agent ID (Leave blank if not through Agent) Nomination Yes/No If Yes
Fill Nomination details Renewal Option Principal Only Transaction
details -Transaction Required Yes/No (In case of DOP funding during A/c
Verification is not activated) Transaction type Cash/Transfer Debit
A/c No. (Give if trans. Type is Transfer) Document details - A/c Documents
Received Yes/No No. of Documents Received Doc Details give all
document details
Interest credit A/c & Repayment A/c - Leave blank for Cash, SB A/c for SI.
In case of ECS Option:
o ECS Yes Flow Code IO Amt Type P PCNT Pcnt 100%
Other Party A/c ID Beneficiary A/c No. Other Party Name Beneficiary
Name Other Bank Code Pick from Searcher Other Branch Code Pick
from Searcher
Click on Flow Details Tab Submit. Note A/c ID & Tran ID
Modify TD/MIS a/c CMISAOPM Function M- Modify A/c ID Go Amend details Submit.
before verification
/ MISAMBV Supervisor to verify Menu CMISAOPV / MISAVF; Function V-Verify
Funding TD/MIS A/c TRCDP/CTM TRCDP/CTM for Cash & TRTFR / CXFER to transfer.
after Opening
or CXFER
Supervisor to verify Funding in same menu option
Modify existing TD/ CMISAM / Function Modify A/c ID Go Amend details Submit.
MIS A/c
MISAMAV
Supervisor To Verify Menu - CMISAM /MISAMAV; Function V-Verify
Verify TD/MIS A/c CMISAOPV Function Verify A/c ID Go Submit
Opening
/ MISAVF
Enquiry of MIS / TD HIOT
Sold ID Scheme type - SElect None or OAP-Pointing Button A/c ID
/ SCSS Interest lying
Interest Sundry A/c No. of TD / MIS / SCSS Enter period of interest (Start
in Sundry A/cs
date and end date) Give Start Amount & End Amount as Interest Amount
(Date & amount is optional) Filter Select as per requirement or do not
select anything Ref No. TD / MIS / SCSS A/c No. or keep blank Go
Next Screen Interest details appears depending upon selection.
st
Payment of TD / MIS HTM
1 use HTDTRAN to know where Interest Outflow has occurred. If to SB A/c
/ SCSS Interest by
withdraw from SB; If to Sundry A/c do as under.
Cash from Sundry
Function: Add Transaction Type / Sub Type C/NP Cash/Normal Payment
A/c
Go Next screen comes Debit A/c ID enter Sundry A/c No. of TD /
MIS / SCSS Interest (0335/0337/0338) as the case may be Amount - Enter
At times HTDTRAN does not show
amount of TD/ MIS / SCSS interest to be paid Ref No. enter TD / MIS /
interest out flow. Then use HFTI
SCSS A/c No. as the case may be Restore Values: AAdditional Part Tran
to know interest out flow. If not,
Details Go Next screen comes Transaction Maintenance Minor
verify from Sundry A/c using
Subsidiary details Start Amt. & End Amt. Delete both Ref No. enter
HACLINQ & giving interest flow
TD / MIS / SCSS A/c No. Go Next screen comes Click (Tick) on Check
date, Sundry A/c No. & TD / MIS /
Box of required row which contains unpaid TD/ MIS / SCSS interest of the A/c
SCSS A/c as Ref. No. or HIOT
Accept (backs to previous screen) Post/Submit. Note Tran ID.
Scheme
Sundry A/c

Due to some reasons, Interest Amount flows to Sundry, shows nil interest.
MIS
SOLID+0337;
To overcome it, adopt the following process.
TD
SOLID+0335;

Same as above with following modified entries.

SCSS
SOLID+0338)
st
In 1 screen Amount should be 0 (zero), if not accepted by system, then
nd
system populated amount In the 2 screen in the start and end amount
field, entered no amount in additional part transaction details screen, & do
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 51 of 79

not select anything from the Filter except Select

Supervisor to verify - Menu HTM; Function V Verify

Close Term Deposit

(TD/ MIS) A/c

HCAACTD /
TDACTCL

Verify closure of TD/ HCAACVTD

MIS A/c
/ TDACTCLV

Trial Closure: Function L Trial Close A/c ID Go Click on Closure

Details Tab Close Mode Select Cash / Transfer Click on Closure
Exceptions Tab Closure Reason - Select from the Searcher Submit
Print Report in HPR and file. Payment is to be made as per the report.
Final Closure: Function Z Close A/c ID Go Click on Closure Details
Tab Close Mode Select any one appropriate option (for details see
standard options under Account Closure) Click on Closure Exceptions Tab
Closure Reason - Select from Searcher Submit OK. Note Tran ID
Supervisor To Verify Menu - HCAACVTD / TDACTCLV; Function V-Verify
N.B.: Bonus if any for MIS accounts, will not be shown in the closure details
screen, but will appear in the report generated in HPR during trial closure.
Function V-Verify A/c ID Go Click on Closure Details Tab
Click on Closure Exceptions Tab Submit Note Tran ID

TD - Special Brief Menu Operations

Closure of Term CMRC
/ Function M Modify CIF ID Go Customer Status Deceased
Deposit (TD) upon CIFMD
Date of Death Give DoD of customer Submit.
Death of Customer
Supervisor to verify Menu CMRC / CIFMD ; Function V-Verify
HCAACTD
Function Z Close A/c ID Closure Value Date Previous completed
year of TD tenure Go Click on Closure Details Tab Collect Penal Flag
No Close Mode Select any one appropriate option Click on Closure
Exception Tab Closure Reason DTCLM Submit. Note the Tran ID
(Closure Value Date Previous completed year of TD tenure: E.g. 5year TD
opened on 5-3-2010. Depositor dies on 18-07-2013. Death claim closure done
on 25-10-2013 (after 3 years, 7 months and 20 days). Completed year of the
TD tenure as on date of death is 3 years. The closure value date is 5-3-2013.
Also same for normal Pre-mature closure).
Supervisor to verify Menu HCAACVTD / TDACTCLV ; Function V-Verify
HCAACVTD / Function V-Verify A/c ID Go Click on Closure Details Tab
TDACTCLV
Click on Closure Exception Tab Submit. Note the Tran ID
PMC of TD
HCAACTD
Same as above - Closure of TD upon Death of Customer HCAACTD.
TD PMC Verification HCAACVTD
Same as above - Closure of TD upon Death of Customer HCAACVTD.
TD A/c Renewal / TDRED /
Gets automatically renewed. If anyone missed, then use the menu.
Re-deposit
HTDREN
Function: R-Renewal A/c Id Go Effective open date (Maturity date)
Renewal option (P-Principal only) Renewal scheme code (select from
searcher) Renewal period (default is 12months, change it) Calculate
overdue int. (No) Print renewal confirmation (Immediately / Later)
Submit. Result screen shows Account renewed successfully.
Supervisor to verify Menu HTDREN.
MIS - Special Brief Menu Operations
Inquiry on holding CLIMIT
CIF ID or A/c ID Submit
amount of an MIS
A/c holder
Closure of MIS / CMRC
Function M Modify CIF ID of First Holder Go Customer Status
Reduction
of
Click on Deceased Date of Death Enter DOD of customer Submit.
Principal
Upon
Supervisor to verify Menu CMRC / CIFMD ; Function V-Verify
Death of First of the HCAACTD
Function Z Close A/c ID Closure Value Date Date of Death (see
Joint A/c Holder
value date table) Withdrawn Amount Excess Amount from MIS Limit
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 52 of 79

where amount is
more
than
the
prescribed MIS limit
HCAACVTD /
TDACTCLV
HCCA

CMISAM

Go Click on Closure Details Tab Collect Penal Fee No Close Mode

Select any one appropriate option Click on Closure Exception Tab
Closure Reason - DTCLM Submit. Note Tran ID.
Supervisor to verify: Function V-Verify A/c ID Go Click on Closure
Details Tab Click on Closure Exception Tab Submit - Note the Tran ID
Function M-Modify Account no. MIS A/c ID Go New CIF ID Give
new CIF ID of the survivor Change name Yes Reason Code Submit
for verification. Supervisor to verify Menu HCCA ; Function V-Verify
Function M-Modify A/c ID MIS A/c ID Go Mode of Operation
Self Submit. Supervisor to verify - Menu CMISAM; Function V-Verify
st

SCSS Note: Interest of SCSS shall be payable from the date of deposit to 31 March / 30 June / 30 September /
st
st
31 December on 1 April/ July/October/January (SB Order No.5/2014).
SCSS A/c Brief Menu Operations
Entire processes are same as in Term Deposit (TD/MIS) A/c. Only one amendment; Select Scheme Code at the time of
Opening the SCSS A/c. Note Menus are different from TD A/c.
SCSS
New
A/c CSCAOP
Entire processes are same as in Term Deposit (TD/MIS) A/c. Only one
Opening
amendment; Select Scheme Code at the time of Opening the SCSS A/c.
Scheme Code click on searcher click on Submit on next screen and select
one of the following :
SCSCM Sr. Citizen Savings Scheme - 60 years or above
SCDEF - SCSS Retired from Defence Age above 18 years
SCVRS - SCSS Voluntary Retirement Completion of 55 years
For Joint A/c, in Related Party-2 select Relationship as Spouse but not Wife
or Husband.
SCSS
New
A/c CSCAOPM
Function M- Modify A/c ID Go Amend details Submit
Modify
Before
Supervisor to verify Menu CSCAOPV; Function V-Verify
Verification
SCSS
New
A/c CSCAOPV
Function Verify A/c ID Go Submit
Verification
SCSS
New
A/c CSCAM
Function Modify A/c ID Go Amend details Submit.
Modify
after
Supervisor To Verify Menu - CSCAM; Function V-Verify
Verification
SCSS Extension / HTDREN
Operation with problem solution is given below
Renewal for next Function: R-Renewal Acct. ID (Give A/c No.) Go Effective open date (Maturity date)
03years
Renewal option (P-Principal only) Calculate overdue int. (No) Print renewal
confirmation (Immediately / Later) Submit. Result screen shows Account renewed
successfully. Supervisor to verify Menu HTDREN.
Due to 1 day excess interest credit in some SCSS Accounts, an IAR (Interest Audit Register)
entry has been made, so that Finacle may not allow renewal displaying error W0205 - Acct
balance [ 99990.00] after lien [ 0] not sufficient for Renewal Amt [ 100000.00]". Because the
balance amount after lien is not be in multiple of 1000/-. To overcome do the following:
1. Invoke renewal and see the amount of IAR entry.
2. Ask depositor to pay this amount as it was excess paid interest.
3. Amount collected should be credited into UCR and receipt be given to customer.
4. Renewal application should be retained.
5. A letter/mail is to be sent to SBCO mentioning the ACG-67 number and amount
collected for removing IAR entry.
6. Incharge SBCO will Go to HIARM menu and remove the entry. Steps are as under.
Invoke HIARM Function- M-Modify A/c./Bill/Disbursement - select A-A/Cs
A/c./Bill/Disbursement ID Give SCSS A/c ID SOL ID Go Tick the check box where
remarks is DAILY_FACTOR_INT_CORRECTION Submit Result page appears
Accept. Now entry has been deleted.
7. Once entry is removed, intimation should be sent to concerned post office which will
renew the account as usual.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 53 of 79

Same as TD closure.
Function T Transfer Go A/c ID Target Scheme Code Give
Exceptional Scheme Code for SCSS Select Target GL Subhead Code
Submit. Note Instruction No.
HO (Postmaster) to verify Menu - HACXFRSC; V-Verify. HPR Report
Only Supervisor can close the a/c which is to be verified by Postmaster
Function M Modify A/c ID SCSS A/c ID Go Interest Table Code
Delete present value and select SBRATE from the searcher From Date
Date of death Submit. Supervisor to Verify Menu HINTTM.
HCAACTD
Function Z Close A/c ID Go Closure Value Date Will be
automatically given by the system as the date of death Withdrawn Amount
Excess Amount Click on Closure Details Tab Collect Penal Flag No
Close Mode Transfer Repayment A/c ID SB A/c or Post Master Cheque
Click on Closure Exception Tab Closure Reason DTCLM Submit. Note
Tran ID. Supervisor to Verify Menu HCAACVTD.
In
case
of In Sanchay Post interest of first day is paid in advance. In finacle there will be interest
premature closure
adjustment after migration. Customer will get one day interest less. So to avoid reduction of
or normal closure
interest in FINACLE in the immediate quarter HIARM interest adjustment entries are done.
of SCSS where Lien During Pre-mature closure of SCSS account, system will pay 1 day interest in excess in
has been put for the
finacle; to collect, user has to manually lift the lien and collect the 1 day interest given in
extra interest
HIARM menu and close the account. This is applicable only in case of premature closure of
(IAR
removal
SCSS account and for migrated accounts only. For normal closure system will adjust.
procedure is given Office Acct ending with 0323 will be used to credit the same. There is no automatic
under
SCSS
adjustment as it is a Lien. The user needs to do a CXFER to collect the same.
extension)
Process in case of premature closure of an account for any date between migration date
and the 1st quarter of interest application by Finacle:a. Post office to refer to the file provided by SDC for interest adjustment for the account to
be closed. (File will be shared as part of migration by Infosys to SDC).
b. Invoke CTM (for cash)/ CXFER (for transfer to SB A/c) to collect the amount of adjustment
(noted down in point a) and credit office account specially created for this adjustment.
c. Invoke HCAACTD to close the SCSS account.
SCSS Closure
Death
Closure
within
Lock-in
Period

HCAACTD
HACXFRSC
(To
be
done
by
HO)
HINTTM

TDS
(a) Command / Menu: TDS
Work Item / Purpose

1
2
3

TDS
Refund of TDS
Take TDS before Closure of NSS
Tax Report Options

TDS Brief Menu Operations

15G/15H updation

Operator
Menu
HRFTDS
HCACC
HTDSIP

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
---HCACC
V
HTDSIP
T

Invoke Menu for Modification of existing A/c Select Tax Form select
from searcher 15G or 15H (If None is selected, then Tax will be
deducted) Submit.
TDS should not be refunded without permission of Postmaster.

Refund of wrongly deducted HRFTDS

TDS in SCSS / NSS
Write an error in Error Book giving details of A/c and amount of TDS wrongly deducted. Competent authority has
to issue sanction of refund of TDS.
Menu HRFTDS Report to Postmaster enter the SCSS / NSS A/c ID in the field From A/c ID & To A/c ID
trans type as Transfer. Cash option should not be used in trans type. Click Go TDS amount deducted will
be shown. enter the customer's SB a/c as Refund A/c ID field to Transfer the amount OR enter office account
0340 to pay by Cheque. Show this amount as TDS Refund in the daily account or cash book. Note Trans ID.
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Transaction: its ID, Cancellation & Verification and Use of HTV Value date
Transactions are of two types - Financial or Non-financial. Almost all transaction screens contain a button called
Validate. On completion of data entry of a transaction, click on Validate to ensure there is no error in data entry.
If there will be any error, message will be displayed. Click it; it will take the cursor to the field which contains error.
Financial transaction involves accounting.
Value date
No user should normally use back value date while doing transaction. Back value date should be used only in case
of deposits through clearing. If in case, back value date is to be used, user should write in error book, take
permission from next higher authority and attach copy of error book with the voucher. (para-15 of SB Order No.
5/2016).
In normal case back value date should not be more than 03 days (difference between LOT date & transaction date
should not be more than 03 days).
Back Value date is permitted in the following cases only.
1.
Cheque clearing
2.
BO Transactions
3.
RD & PPF Loan A/c opening & disbursement date
4.
Special permission from the authorities
A.
Creation of Transaction:
Supervisor/Postmaster is authorized to initiate a few special transactions. He must not initiate any other
transaction ((Financial or Non-financial). Else it may create problem and may require reporting to higher
hierarchy/authorities for solution.
All transactions should be initiated by the CPA. As and when any transaction (Financial or Non-financial) is
performed, different types of IDs are generated. It is to be noted in the instrument / document in the prescribed
space (In AOF & KYC Form there is prescribed space to note CIF No., A/c No., Regd. No.). If there is no prescribed
space, the required IDs may be noted on the top right hand side of the instrument / document (e.g. Trans. ID in
Deposit / Withdrawal form) in red ink to enable the Supervisor to verify. Name of Scheme and TRAN ID may be
written in red ink on the right hand side of the voucher (SB Order No.14/2015)

B. Cancellation of Transaction: (To be done by PA / Supervisor before verification)

If there is anything to cancel, then Do not use HTV until cancellation is completed. Otherwise no
one can help. First identify the stage / status of the transaction & act accordingly.

Posted Stage: This transaction cannot be cancelled. Supervisor has no option but to verify.
Entered Stage: This transaction can be cancelled. At times due to some problem transactions remain in
Entered Stage. Note the Trans. ID & Delete the Trans. ID using HTM.

C. Cancellation of New A/c or CC - In Entered Stage:

I. With Funding: Note the Trans. ID & A/c No. Delete the Trans. ID using HTM. Then Cancel A/c creation.
II. Without Funding: Delete A/c creation in Supervisor login.
D. Cancellation of Fake New A/cs: Same as above. Use menu HOAACVTD.
E.

Cancellation of Closure: Use Closure verification menu (menu to verify closure of a/c) Function: X-Cancel.
Visit all the Tabs. Reverse the amount manually, if required.

F. Verification of Transaction:
(I) Each and every transaction is to be verified by Supervisor.
(II) Verification of New CIF / Account opening / Certificate issue must be done using respective verify menus.
(III) Verification of modified existing items must be done using respective verify menus for Verification of Old
(existing) A/c.
(IV) Verification of Funding (Deposit / Withdrawal) & Closure must be done using respective verify menus for
Funding & Closure.
(V) Do not verify the above using HTV Command.
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G. HTV (Bulk verification ,emu): Condition / Pre-requisite for its use.

(1) All New A/cs opened are verified (Find in HAFI).
(2) All Inter SOL transactions are verified.
(3) No transaction is pending in Entered stage (Find in HFTI)
Menu Operation: Trans Type/Sub-type: Select Part Trans. Status: Both Part Trans. Type: Both
Processing mode: Manual-Default selected (left other fields blank) Go in next screen click Submit.
Vault Transaction
(a) Command / Menu: Vault Transaction
Work Item / Purpose

1
2
3
4
5
6
7
8

Vault Transaction
Transfer of Cash
A/c Ledger Inquiry
A/c Balance Inquiry
Office A/c Ledger Inquiry
Cash Reports (Counter-wise)
Shroff / Teller Cash Report
Teller Cash Position Inquiry
Teller-wise Cash Position Inquiry

Operator
Menu
HTM
HACLI
HACCBAL
HACLINQ
HFINRPT
HSCWRPT
HTCPIAE
HTCPIAC

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HTM
V
HACLI
T
HACCBAL
T
HACLINQ
T
HFINRPT
T
HSCWRPT
T
HTCPIAE
T
HTCPIAC
T

Each and every counter PA should make its Teller Cash Account ZERO before start of End of Day . Supervisors
should tally Teller Account with each counter PA with Treasurer's Cash Book and ensure that teller account has
become 0 (zero) before start of EOD.
Vault Transaction Brief Menu Operations
Cash Advance From HTM
Function Code Add Transaction Type / Subtype: C/CT Record 1 screen will
Treasurer
appear Dr A/c PA Cash A/c (Teller a/c) Dr Amount Amount of cash
advance Click on Add Record 2 screen will appear Cr A/c Vault A/c
(Debit Teller A/c
Cr Amount (Or click on Contra Amount Button) Post to Verify. Note Tran ID.
Credit Vault A/c)
Supervisor to Verify Menu HTM ; Function Code Verify
Cash Submit To HTM
Function Code Add Transaction Type / Subtype: C/CT Record 1 screen
Treasurer
will appear Dr A/c Vault A/c Dr Amount Amount of cash submitted
(Debit Vault A/c
Click on Add Record 2 screen will appear Cr A/c PA Cash A/c Cr
Credit Teller A/c)
Amount (Or click on Contra Amount Button) Post to Verify. Note Tran ID.
Supervisor to Verify Menu HTM ; Function Code Verify
Besides above, physical cash receipt & payment with Treasurer has to be performed.

Wrong Postings / Fake-unwanted A/c opening and its Rectification

(b) Command / Menu: Rectification of Wrong Posting
Work Item / Purpose (Rectification of)
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
Rectification of Wrong Postings (POSB scheme wise)
Menu
Type
1
CC - Certificate is wrongly printed or the post office is ---HDUDRP
T
in possession of the wrong certificate & a duplicate
certificate needs to be printed( By Postmaster only)
2
GENERAL - Wrong printing of customer address or HRRCDM
HRRCDM
Not
Post Office name in Passbook
given
3
PPF - Deposit made in wrong account number
CPWTM & CPWTM
& V
CPDTM
CPDTM
4
PPF - Deposit amount is wrong
CPWTM
CPWTM
V
5
PPF - account open date is Wrong (Following 4 steps)
5a PPF - zeroing of PPF interest for the current financial HINTTM
HINTTM
V
year (In Postmaster login) & Verification to be done
by another Supervisor
5b PPF - Closure of account (wrong open date) in HCAAC
HCAAC
V
Counter PA login
5c PPF - PPF new account opening
CPPFAO
CPPFAV
V
5d PPF - If transfer in, also follow transfer in procedure
See PPF
See PPF
6
SB - Wrong Cash Deposit / withdrawal
CTM
CTM
V
7
TDS - Refund of wrongly deducted TDS
HRFTDS
---8
In CQ clearing wrong Office A/c given
CXFER
CXFER
V
9
Fake / Unwanted A/c opening verification
---HOAACVTD
V
10 Fake / Unwanted A/c closure
HCAACTD
HCAACVTD
V
Following mistakes cannot be rectified.
1. Wrong POSB scheme selected for new A/c opening Cannot be changed later on.
2. A/c closed (Normal / Matured / premature) Cannot be made live again.
3. Less withdrawal made in PPF by mistake - Neither the withdrawal can be cancelled nor is 2nd withdrawal
allowed in same financial year.
4. Wrong amount in funding (Deposit / Withdrawal) Cannot change the amount.
5. Certificate written manually handed over to depositor without printing. Later system issued the same
Certificate to some other depositor. Now both the depositor has wrong Certificate - Cannot be rectified.
These certificates will also not get discharged in future.
Wrong Posting & its Rectification Brief Menu Operations
Rectification which requires additional transaction(s), it is wiser / better to record the remarks on the pay-in-slip
/ Withdrawal-slip (or in the reverse side) with dated signature of Supervisor / Postmaster.
Rectification
of CTM
Wrong Entry made as under:
Wrong Cash Deposit
Amount Y would already have been posted in the customer a/c. Menu CTM;
(eg. Amount X is
Function Add; Function Type Deposit.
posted as Amount
Following 02 steps are required for correction.
Y
1. Reversal Entry (for Wrong Entry made):
Menu CTM Function Add Function Type Withdrawal A/c ID
where wrong entry was posted Amount Y Trans Particulars: Reversal of
Important Note: Fill
Wrong Cash Deposit Post. Note the Tran ID
Trans Particulars
Supervisor to Verify Menu CTM ; Function V Verify
correctly. It is the
2. Correct Entry (for the correct amount):
only field which
Menu CTM Function Add Function Type Deposit A/c ID
guards the user.
Amount X Post. Note the Tran ID
Supervisor to Verify Menu CTM ; Function V Verify
N.B.: For wrong withdrawal do accordingly i.e. in Reversal make deposit & in
Correct entry make withdrawal.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 57 of 79

PPF Deposit made in

wrong
account
number

CPWTM &
CPDTM

Important Note:(Report code is very

important.
Other
than "REVRS" may
lead to not allowing
withdrawal)
PPF Deposit amount
is wrong

CPWTM

(See above Note)

PPF account open

date is Wrong
(04 steps to be
followed)

HINTTM

HCAAC

CPPFAO

Refund of wrongly HRFTDS

deducted TDS
Certificate is wrong HDUDRP
Wrong printing of
customer address or
Post Office name in
Passbook

Wrong Office A/c

given in outward
Cheque clearing
Fake / Unwanted
A/c opening verify
Fake / Unwanted
A/c closure
Entry
of
actual
cheque cleared date

1. Reversal Entry (for Wrong Entry made):

Menu CPWTM Function Add Function Type C/NP Cash Normal
Payment --- N Normal Withdrawal Enter the Dr. account number (wrong
account number) Enter the amount as in the Deposit transaction Enter
the report code as "REVRS" & Submit. . Note the Tran ID.
Supervisor to Verify Menu CPWTM ; Function V Verify
2. Correct Entry (for the correct a/c):
Menu CPDTM Function Add Function Type C/NR Cash Normal
Receipt --- N Normal Contribution Enter the Cr. account number (correct
PPF account number) Enter the correct amount & Submit. Note the Tran ID.
Supervisor to Verify Menu CPDTM ; Function V Verify
1. Reversal Entry (for Wrong Entry made):
Menu CPWTM Function Add Function Type C/NP Cash Normal
Payment --- N Normal Withdrawal Enter the Dr. PPF account number
Enter the excess amount deposited in the transaction Enter the report code
as "REVRS" & Submit. . Note the Tran ID.
Supervisor to Verify Menu CPWTM ; Function V Verify
1. Zeroing of PPF interest for the current financial year (In Postmaster login)
Menu HINTTM from Postmaster login make interest for the current
financial year for the PPF account (with wrong open date) zero.
Another Supervisor to Verify Menu HINTTM ; Function V Verify
2. Closure of PPF account (wrong open date) in Counter PA login
Menu HCAAC Function Z Close A/c ID PPF A/c ID (wrong open
date) Closure reason -- Transfer to Bank -- Option Transfer has to be
selected and transfer account id should be Postmaster account (0340)
Supervisor to Verify Menu HCAAC ; Function V Verify
3. PPF new account opening. Follow procedure for PPF new account opening.
Supervisor to Verify Menu CPPFAV ; Function V Verify
4. If transfer in, besides above follow transfer in procedure
For menu operation & procedure see TDS Module/ Topic.

Certificate is wrongly printed or post office is in possession of wrong certificate

& a duplicate certificate needs to be printed(See KVP/NSC for details).
HRRCDM
Menu HRRCDM Check the city code linked to the address of the Post office
or the customer address. Then validate the city code description. Either city
code in the customer's address / Post office address has to be changed in the
address details or the description of the particular code has to be changed.
HRRCDM access is given to DOP Operations team to maintain the details. Hence
CEPT Team can be contacted.
CXFER
NDC cheque cleared in SOLID+0017 instead of SOLID+0382. On A/c opening
message appears Cheque not cleared. Do as follows:- CXFER give the back
value date (if a MPKBY agent CQ, give e-banking reference date) enter same
transaction particular Post (See whether it is working)
HOAACVTD During Finacle problem, if SUBMIT is clicked more than once, Fake / Unwanted
A/cs get opened. If transaction is verified in HTV, then these A/cs cannot be
deleted. No other option but to verify them in this command.
HCAACTD To overcome the above & close these Fake / Unwanted A/cs, Counter PA to
use this command & Supervisor to verify in the menu option HCAACVTD.
It is required to enter actual cleared date for new MIS/SCSS/TD/RD/NSC/PPF A/cs or for
subsequent deposit in RD/PPF A/cs. On regularizing cheque zone, cleared date is by default
the current date & no option to change. So actual cleared date should be entered in Value
date field in respective transaction screen. For more details refer A/c opening by Cheque.

Works that can be initiated by Supervisor / Postmaster

Works that can be initiated by Supervisor, needs to be verified by another Supervisor or Postmaster.
Works to be initiated by Supervisor
Which Supervisor to
Who is to verify
initiate
1
Supervisor
of
Cheque Inward & Outward zone open & close
concerned P.O.
2
Common Change of name in A/c
-DoAnother Supervisor
3
EOD End of day process (HISCOD)
-DoNo verification
4
-DoSupervisor of concerned
Inventory Receipt & Supply to Counter & SO
P.O.
5
Split Inventory own location
-DoNo verification
6
PPF . SSA - Transfer-in from Bank processing
-DoAnother Supervisor
7
PPF / SSA - Transfer-out to Bank
-Do-Do8
PPF /SSA - Pre-mature & Death claim closure
-Do-Do9
RD - Premature Closure within 3 years
-Do-Do10 SCSS Change interest to SB Rate on Death claim -Do-Doclosure.
11 SCSS - Death claim closure
-Do-Do12 SCSS - Pre-mature closure
-Do-Do13 SCSS - Zeroing of interest for Transfer out
-Do-Do14 MIS - Pre-mature closure within 01 year
-Do-Do15 Savings account scheme code change -DoPostmaster
(HACXFRSC) (w.e.f 24.06.2016)
16 Freeze / Unfreeze (HAFSM) (w.e.f 24.06.2016)
HO Supervisor
Another HO Supervisor or
Postmaster
17 Inter-SOL Transfer (HACXFSOL)
HO Supervisor
Another Supervisor
Works to be initiated by Postmaster
1
CC Duplicate certificate printing
Postmaster
No verification
2
PPF - Zeroing of PPF interest for transfer out
Postmaster
Another Supervisor
3
Uploading of Salary & Pension/bulk upload
Postmaster
No verification
(HTTUM)

Branch Office (BO) Transactions at Account Office for SB, SSA, RD & TD) (for Menus see respective
scheme)
Important Tips on Branch Office (BO) Transactions:1. As per SB Order No. 5/2016, BO transactions should not be entered in Finacle if BO Bag is received after 3:.30
PM. These transactions should entered on the next day
2. It is always better to have next day accounting system for BO Transactions.
3. In menu operation / transaction, to select Branch Office Name Click on searcher of Branch Office field
BO names with BO code appears (Select the desired BO). The BO names with BO code may be kept handy to
avoid using searcher.
4. The procedure for New A/c opening, normal closure of A/c, death claim closure of A/c, A/c transfer, Deposit
& withdrawal at Branch Offices (BO) is almost same as of HO/SO with a few exception as there is no cash
transaction at SO for BO.
5. Value date should be transaction date at Branch Office.
6. For any Deposit, Withdrawal & Closure in BO A/c, always select Transfer.
7. For any Deposit in BO A/c, Debit Branch Settlement Account (SOLID0339) & Credit customers concerned A/c.
8. For any Withdrawal (except TD Interest) in BO A/c, Credit Branch Settlement Account (SOLID0339) & Debit
customers concerned A/c.
9. For TD Interest payment in BO A/c, Debit TD Sundry A/c (0335) & Credit Branch Settlement Account
(SOLID0339).
10. Repayment A/c for closure is Office A/c 0340 (PMs cheque a/c auto populated). After closure use CXFER to
transfer the close amount from 0340 to 0339 (BO settlement a/c). It is effected from 21.01.2016.
11. Like HO / SO each and every transaction needs to be verified by Supervisor.
12. Transaction appears in LOT and consolidation only after verification by Supervisor.
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13. Transactions for A/c tagged/mapped/linked to BO in Finacle will not affect Teller A/c. But BO A/cs which are
not tagged/mapped/linked to BO in Finacle may affect Teller A/c. Vault transaction to be done accordingly.
14. BO A/cs which are not tagged/mapped/linked to BO in Finacle need to be modified and
tagged/mapped/linked to concerned BO.
Frequently used Command / Menu for Branch Office (BO) Transactions
Work Item / Purpose
Operator
Supervisor Verify (V) /
Menu
Transaction (T) Menu
CIF
Menu
Type
1
New CIF creation
CCRC
CCRC
V
2
Existing CIF Modification
CMRC
CMRC
V
Savings A/cs
1
New Savings A/c opening
CASBAO
CASBAV
V
2
Existing Savings A/c Modification
CASBAM
CASBAM
V
3
Deposit & Withdrawal in Savings A/c CXFER
CXFER
V
4
Closure of Savings A/c
HCAAC
HCAAC
V
Recurring Deposit (RD)
1
New RD A/c opening
CRDOAAC
CRDOAACV
V
2
Existing RD A/c Modification
CRDACM
CRDACM
V
3
Deposit in RD A/c
CRDP
CRDP
V
4
Closure of RD A/c
CRDCAAC
CRDCAAC
V
Time Deposit (TD)
1
New TD A/c opening
CMISAOP
CMISAOPV
V
2
View Interest Flow in TD A/c
HTDTRAN/HIOT HTDTRAN/HIOT T
3
Interest Payment in TD A/c
HTM
HTM
V
4
Closure of TD A/c
Sukanya Samriddhi Accounts (SSA)
1
New SSA A/c opening
CPPFAO
CPPFAV
V
2
Funding (Deposit) in SSA A/c
CPDTM
CPDTM / HTM V
Pradhan Mantri Yojana
1
Signature Verification
IES
IES
T
2
Data entry & verification
CPMY
CPMY
V
Brief Menu Operations for BO Transactions
Menu Operations which are not given are same as of HO/SO.

2
3

SB A/c Brief Menu Operations for BO Transactions

Opening a new SB A/c
Menu: CASBAO / QDESA
Same as HO/SO.
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code appears
(Select the desired BO). Value date should be transaction date at Branch Office.
Supervisor to verify Menu CASBAV / QDESAVF ; Function Verify
Verification of SB a/c opening
Menu: CASBAV/QDESAVF
Function V - Verify Temporary A/c ID Give the newly opened a/c No. Go Submit.
Deposit in SB Account
Menu: CXFER
By Transfer: Function Add Transaction type/sub-type T/BI-Bank Induced Go Dr A/c ID (DEBIT
Branch Settlement Account (SOLID0339)) Cr A/c ID (Customer SB A/c) Give Amount Value date
Give BO Transaction date Enter the BO Name in the Remarks field Mode of Transaction Transfer
Slip Click on Post. Note Trans ID.
Supervisor to Verify Menu CXFER ; Function V Verify
Withdrawal in SB Account
Menu: CXFER
By Transfer: Function Add Transaction Type / Subtype T/BI-Bank Induced Go Dr A/c ID
(Customer SB A/c) Cr A/c ID (Credit Branch Settlement Account (SOLID0339)) Give Amount Value
date Give BO Transaction date Enter the BO Name in the Remarks field Mode of Transaction
select Transfer Slip Click on Post. Note the Tran ID. Supervisor to Verify Menu CXFER ; V Verify.

1
2
3
4

Closing of SB Account
Menu: HCAAC / CLOSE
Issue of Sanction
When SB7A along with Passbook is received from BO, Invoke the menu HACACCR In Report To enter
PM select INR in CCY field Enter the BO SB A/c No. in the From A/c ID & in To A/c ID Submit.
A message Batch program successfully lodged is displayed
A report Accrual Interest report is available in the queue. Go to HPR and select the report Click on the
Print screen for viewing the Interest accrual report The total amount accrued as interest till date is
displayed at the end of the report.
Interest amount should be added to the balance (Use HACLI to know balance) in the account and noted On
WARRANT OF PAYMENT of SB7A. This should be sent to Branch Office for closure of SB account with
direction that this is valid up to .. day of the month (specify the date keeping transit in view). Closure
Value date is not available for Savings A/c to give BO date. SO date is taken as closure date.
Other procedure for sending sanction to BO should be followed.
Entry of Final Closure
On receipt of SB7A from BO after closure, invoke the menu HCAAC for account closure.
Click on searcher of Branch Office field List of BOs with BO code appears (Select the desired BO). Value
date should be transaction date at Branch Office.
Function Z- Close A/c ID (Enter BO SB A/c to be closed) Balance (Check Transfer Box) Transaction
Type Transfer Transfer A/c ID (PMs Cheque A/c) Go (Balance amount is displayed in the A/c
Information tab) Click on Closure Tab Submit Total amount with interest is displayed. Note
Transaction ID.
BO SB account will be closed and amount adjusted in BRANCH SETTLEMENT ACCOUNT.
Supervisor to verify Menu- HCAAC. After verification, transaction will appear in LOT and consolidation.
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339).

Sukanya Samriddhi Accounts (SSA) Brief Menu Operations For BO Transactions

Open SSA
CPPFAO
Same as of HO/SO as well as same as of BO SB new A/c opening.
Modify
SSA
before PPFAMBV / Function M-Modify A/c ID Click on Go Amend details
verification
CPPFAOM
Submit
Verify SSA Opening
CPPFAV
Function V-Verify A/c ID Go Click on Submit
Funding (Deposit) of SSA
CPDTM
Same as of HO/SO.
Debit Branch Settlement Account
(SOLID0339)) and Credit Customer SSA A/c.
Supervisor to Verify Menu CPDTM / HTM.
Withdrawal from SSA
CPWTM
Same as of HO/SO. Credit Branch Settlement Account
(SOLID0339)) and Debit Customer SSA A/c.
Supervisor to Verify Menu CPWTM / HTM.
Closure of SSA
HCAAC
Same as of HO/SO. Credit closure amount to PMs Cheque A/c
(0340).
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO
Settlement A/c (0339)

RD A/C Brief Menu Operations for BO Transactions

1 Open RD A/c
Menu: CRDOAAC
Same as of HO / SO. Give Debit A/c as - Branch Settlement Account (SOLID0339).
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code
appears (Select the desired BO). Value date should be transaction date at Branch Office.
2 Verify RD A/c Opening
Menu: CRDOAACV
Function Verify A/c ID Go Submit
3 RD A/c Transaction Posting Deposit Monthly Installment
Menu: CRDP
Same as of HO / SO. .. Transaction Type T/BI-Transfer Bank Induced
Mode of PaymentTransfer A/c ID Branch Settlement A/c (SOLID0339) Transfer Amount enter
same amount as entered in Total Amount Submit. (If Total Amount & Transfer Amount differs, error
comes Transaction not balanced) Note Tran ID.
Verification: Menu CRDP Function Post Tran ID Go Submit.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 61 of 79

Close RD A/c
Menu: CRDCAAC
Issue of Sanction - Trial Closure: Function L Trial Close A/c ID Go Close Mode Cash / Transfer
Click on Check Box Close Close Reason Select from the searcher Accept Submit. View/Print
Report by HPR.
Enter closing amount in SB7A and after following laid down process of sanction of BO withdrawal/closure.
Passbook and SB7A should be sent to BO with the direction that sanction is valid only up to day of the
month (day of the month on which the A/c is opened). If customer does not attend BO up to that date, a
fresh sanction is to be obtained by BO for which fresh Trail closure should be invoked.
Final Closure: Function Z Close A/c ID BO date in the Value Date column Go Click on Check
Box Close Closure details will be displayed Close Reason Select from searcher Accept
repayment mode as Transfer Enter (PMs Cheque A/c - SOLID+0340) Submit. Note the Tran ID.
Supervisor to Verify Menu - CRDCAAC/RDACLM; Function V Verify. Note the Tran ID
Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339)

RD Loan / Half Withdrawal - Brief Menu Operations For BO Transactions

Sequence of RD Loan / Half Withdrawal sanction & payment for the RD A/c stands at BO
1. On receipt of SB-7, verify SB-7 as well as eligibility criteria (same as of HO/SO) manually and ensure that the
A/c is eligible for loan.
2. Check manually that the loan amount applied in correct. Also check the amount in system using HACLI.
3. Verify the signature in the system.
4. Open RD Loan A/c and verify loan A/c opening.
5. Enter sanctioned loan amount in SB-7 after following laid down process of sanction of BO withdrawal.
Passbook and SB-7 should be sent to BO with the direction that sanction is valid only up to ------ days. If
customer does not attend BO up to that date, a fresh sanction is to be obtained by BO.
6. On receipt of paid SB-7, perform RD Loan disbursement.
1 Open RD Loan A/c
Menu: CAOLARD
Select the desired BO. Others are same as HO / SO.
2 Verify RD Loan A/c Opening
Menu: CAOVLARD
Same as HO / SO
3 RD Loan disbursement
Menu: LARDD
st
Select the desired BO. Value date should be 1 of the month.
Function Disbursement Loan A/c ID Mode of Disbursement Transfer Credit A/c ID Enter Branch
Settlement Account (SOLID0339) Amount Change Value Date Submit.
Supervisor To Verify Menu LARDD; Function V Verify
Note: Check HACCBAL to show the system lien marked on RD A/c. Balance in RD a/c will not get reduced.
4 RD Loan Repayment
Menu: HLAUPAY/HPAYOFF
HLAUPAY is for unscheduled payment (refund). HPAYOFF is for regular & final payment (refund). Same as
HO/SO except. Mode of Payment Transfer A/c ID Branch Settlement Account (SOLID0339).
5 RD Loan A/c closure
Menu: CAACLA
Same as HO/SO except Mode of Payment Transfer A/c ID Branch Settlement Account (SOLID0339).
TDA -Term Deposit Accounts: (TD/ MIS) Brief Menu Operations For BO Transactions
1 Open Term Deposit A/c (TDA) TD
Menu: CMISAOP / MISAO
Same as HO/SO TD new A/c open & BO RD new A/c open with following exception.
To select Branch Office Name Click on searcher of Branch Office field BO names with BO code appears
(Select the desired BO). Value date should be transaction date at Branch Office. Transaction type (select
Transfer) Give Debit A/c as - Branch Settlement Account (SOLID0339). Supervisor to verify.
2 Verify Term Deposit (TD) A/c Opening
Menu: CMISAOPV / MISAVF
Function V-Verify A/c ID Go Submit
3 Payment of 1/2/3/5 Years TD Interest by Cash from Sundry Menu: HTDTRAN or HIOT or HTM or HACLINQ
On receipt of SB-7 from BO for sanction of interest, PA at Account Office needs to perform the following.
Sending Sanction to BO
Invoke HTDTRAN or HIOT or HTM & check interest accrued for the said TD account and note if required. If not,
enquire TD Sundry A/c (0335) using HACLINQ.
Use of HTDTRAN/ HTM/ HACLINQ is same as of HO/SO.
HIOT Enter SOL ID Scheme type as None or OAP-PointingEnter TD Sundry A/c No. (SOL ID+0335)
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 62 of 79

Enter period of TD interest (Start date and end date) Ref No. field - Enter TD account number or keep blank
Submit.
Accrued TD interest is displayed. (The interest accrued can be viewed in the HPR report).
The interest accrued should be written in the Payment Warrant (SB-7) and after signature of Supervisor, send
to BO concerned after following the laid down procedure for sending sanction to BO.
Entry of paid information on receipt of TD SB-7 after payment from BO.
Counter PA to invoke HTM. Click on Branch Office Code List of BOs with BO code appears (Select the desired
BO). Value date should be transaction date at Branch Office.
Function : A-Add Transaction type: T/CI-Customer Induced Go Next screen comes Part Transaction
Type - Debit A/c ID - enter TD SUNDRY A/c No.(SOL ID+0335) Amount - Enter amount of TD interest paid
Ref. No. - Enter BO TD A/c No. Restore Values: AAdditional Part Tran Details Click on Go Next
screen comes Transaction Maintenance Minor Subsidiary details Start Amt. & End Amt. Delete both
Ref. No. - Enter BO TD A/c No. Go Next screen comes Click (Tick) on Check Box of the required row
which contains unpaid TD interest for the said BO TD account Accept (It backs to previous screen) Click
on Add Part Transaction Type - Click on Credit Radio Button A/c ID - enter PMs Cheque A/c or BO
Settlement A/c as the case may be SOLID+0340 or SOLID+0339) Post/Submit. Interest paid to BO TD
account in case of TD 1/2/3/5yrs is completed.
Supervisor To Verify in HTM.
4 Close Term Deposit (TD) A/c
Menu: HCAACTD / TDACTCL
On receipt of SB-7A from BO for sanction of closure, PA at Account Office (SO/HO) needs to perform the following.
A. Identifying unpaid TD interest Sending Sanction to BO
1. Invoke menu HTDTRAN or HIOT & check for unpaid interest for the said TD account and note if required.
2. HIOT Operation same as given above.
3. Accrued TD interest is displayed. (The interest accrued can be viewed in the HPR report).
The interest accrued should be written in the Payment Warrant (SB-7) and after signature of Supervisor, send to
BO concerned after following the laid down procedure for sending sanction to BO.
B. Trial Closure & Sending Sanction to BO: Same as of HO/SO.
Generate Report in HPR and view / print the report to know the amount.
Total amount (A+B) to be paid along with unpaid interest should be mentioned on the SB-7A on the Warrant of
Payment Side with signatures of Supervisor. It should also be mentioned that sanction is valid only up to day
of the month (day of the month on which the A/c is opened). If customer does not come for closure up to that
day, fresh sanction should be obtained. All other provisions mentioned in the rules should be followed.
C. Final Closure on receipt of closed voucher from BO:
Menu HCAACTD Function Z Close Enter the BO closed TD A/c ID BO Date in the Closure Value Date field
Click on SVS to verify the signature Go - BO TD account details will be displayed. Check the amount of
principal Click on Closure Details Tab Close Mode Select the R-Repayment A/c - PMs Cheque A/c 0340
Click on Closure Exceptions Tab Closure Reason - Select from the Searcher as NORMAL Closure details
(principal, interest adjustment and actual Booked Interest) paid as maturity proceeds to the BO TD account to be
verified with the voucher Submit. Note Tran ID. Now BO TD account is closed at Account Office. Supervisor
To Verify.
After verification Use CXFER; Debit PMs Cheque A/c (0340) and credit BO Settlement A/c (0339)
5 Verify closure of Term Deposit (TD) A/c
Menu: HCAACVTD / TDACTCLV
Function V-Verify A/c ID Go Click on Closure Details Tab. Click on Closure Exceptions Tab Submit
Note Tran ID.
Pradhan Mantri Yojana

Same as HO/SO.

==================== xxxx BO Transactions is completed xxxx ====================

Day to day Transactions Reports View / Print
Invoke Report HFINRPT There are a number of reports. Click on desired one to generate the
options
report. After a few minutes invoke HPR to see / print the report.
How to print HPR
Go Go Select report by checking the box Click on Print for
or view reports
printing the report directly OR Click on Print Screen for viewing the
document and to save or Print the report.
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A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 63 of 79

Production Server URL: https://dpdcpfjc.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp

MIS Server URL: https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp
The following List of Reports can be generated in Finacle Production & MIS Server : HFINRPT -> HPR
(A) List of Report for Today in Finacle: HFINRPT -> HPR from Production Server. Report headings are self

1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.
12.
13.
14.
15.

explanatory. From 27.07.2016 LOT for MIS / SCSS / TD / PPF / RD / SB, the report (Common Counterwise
Transactions (Today) ) can be generated for 3 days i.e. BOD, BOD-1, BOD-2 in Production
Every office should generate Post Office Clearing Report from HFINRPT and tally the inward and outward
clearing amount with Treasury figures (Para-25 of SB Order No.5/2016)
Report Type / Name
APY Auto Credit Report
APY Report
Administrative Office Report for Social Security Schemes
Agents_Agent - RD Old-New Account Mapping Report
Agents_Agent Commission Consolidated Report
Agents_Agent Commission Report
Agents_Agent Commission Transaction Details Report
Agents_Agent List wise Consolidation Report
Auto-renewal Batch Job Report for PMSBY and PMJJBY
CIF RISK CATEGORY STATUS REPORT
CIF_Document Status Report
CIF_KYC Status Report
CUUTR Monthly Report for Social Security Schemes
Channel Consolidated Journal Report
Channel Counterwise Report

Type of Report generates

New A/c No. for old A/c No. Agent wise

Scheme code wise consolidated agent commission & TDS
Agent wise commission & TDS
Agent wise commission in details
E-reference wise RD agent commission

Lists CIF/AOF/CR to be sent to CPC

Lists CIF-KYC submitted / rejected / accepted at CPC.
Consolidation of ATM & e-banking transactions.
SOL wise ATM & e-banking transactions

Report Type / Name

Type of Report generates

Teller wise KVP16 LOT for previous day (Introduced
from 01.07.2016)
Teller wise KVP16 LOT for today (Introduced from
01.07.2016)
Teller wise NSC16 LOT for previous day (Introduced
from 01.07.2016)
Teller wise NSC16 LOT for today (Introduced from
01.07.2016)
Teller wise LOT of discontinued schemes (Max. 5days)
Teller wise LOT of Inter SOL transactions

16.

Common Counter Wise Transactions Report - KVP16(Previous day)

17.

Common Counter Wise Transactions Report - KVP16(Today)

18.

Common Counter Wise Transactions Report - NSC16(Previous Day)

19.

Common Counter Wise Transactions Report - NSC16(Today)

20.
21.
22.
23.
24.
25.
26.
27.
28.
29.
30.
31.
32.
33.

Common_Counter Wise Transactions Report - Discontinued Scheme

Common_Counter Wise Transactions Report - Inter Branch
Common_Counter Wise Transactions Report - MIS (Previous Day)
Common_Counter Wise Transactions Report - MIS (Today)
Teller wise MIS LOT
Common_Counter Wise Transactions Report - PPF (Previous Day)
Common_Counter Wise Transactions Report - PPF (Today)
Teller wise PPF LOT
Common_Counter Wise Transactions Report - RD (Previous Day)
Common_Counter Wise Transactions Report - RD (Today)
Teller wise RD LOT
Common_Counter Wise Transactions Report - SCSS (Previous Day)
Common_Counter Wise Transactions Report - SCSS (Today)
Teller wise SCSS LOT
Common_Counter Wise Transactions Report - Savings (Previous Day)
Common_Counter Wise Transactions Report - Savings (Today)
Teller wise Savings A/cs LOT
Common_Counter Wise Transactions Report - TD (Previous Day)
Common_Counter Wise Transactions Report - TD (Today)
Teller wise TD LOT
Report for current & previous day as per selection can be generated for Sl. No.34 to 44
Common_SB Automatic Transfer List Report
Lists MIS/SCSS auto transfer to SB
Common_Standing Instructions - SB to RD Accounts Report
Lists SB to RD installment transfer
Consolidated KVP16 Account Journal of Deposits and Withdrawals
Lists consolidated figure of KVP16
Consolidated MIS Account Journal of Deposits and Withdrawals
Lists consolidated figure of MIS
Consolidated NSC16 Account Journal of Deposits and Withdrawals
Lists consolidated figure of NSC16
Consolidated PPF Account Journal of Deposits and Withdrawals
Lists consolidated figure of PPF
Consolidated RD Account Journal of Deposits and Withdrawals
Lists consolidated figure of RD
Consolidated Report On Certificates Discharged (NSC/KVP)
Lists consolidated Discharged figure of KVP/NSC
Consolidated SCSS Account Journal of Deposits and Withdrawals-SCSS Lists consolidated figure of SCSS

34.
35.
36.
37.
38.
39.
40.
41.
42.

44.
45.
46.
47.
48.

Consolidated Savings Account Journal of Deposits and WithdrawalsSavings

Consolidated TD Account Journal of Deposits and Withdrawals
Counterwise Report for ECS
DFS Report for APY,PMJJBY and PMSBY
ECS_ECS Remmitance Report
EOD Blocking Validation Report

49.

HTTUM - Transfer Transaction Upload List Report

50.

KVP/NSC_Daily Discharge Certificates Report

51.
52.
53.
54.
55.
56.
57.
58.
59.
60.
61.
62.
63.
64.

KVP/NSC_Daily Issued Certificates Report

KVP/NSC_Discharge Journal
KYC Status Report
Loan_PPF Loan Disbursed
NSC accounts where NC4A is Issued
NSC_Issue Journal
NSS_List of Transactions
Office Accounts Transaction Report
PPF_Acc Transfer From DoP To Bank
Post Office Clearing Detail Report
Post Office Report for Social Security Schemes
Post Office TDS of SCSS/NSS87 Detail Report
Savings_Welcome kit Accounts Letter
Statistical Report for Social Security Schemes

43.

Lists consolidated figure of SB

Lists consolidated figure of TD
SOL wise Daily ECS list
LOT of withdrawals in ECS
Lists of consolidated unverified transactions
Lists Salary / Pension / NREGS successful upload report
(Requires Trans. ID)
Teller wise & all denomination of KVP/NSC Discharge
list
Teller wise & all denomination of KVP/NSC Issue list
Lists all KVP/NSC Discharged
Teller wise PPF Loan Disbursed LOT
Lists NC4A A/cs (Issued / Pending)
Lists all KVP/NSC issued
LOT of NSS A/cs
LOT for Office Accounts (Max. 05days)
Lists PPF A/c transferred from PO To Bank
Inward/Outward Cheque clearing report
Lists TDS recovery in SCSS/NSS87 A/cs
SB A/c opening welcome letter

(A) List of Reports for Day-2 onwards in Finacle MIS Server: HFINRPT -> HPR
(URL: https://dpdcpflmis.fsi.indiapost.gov.in:1443/finbranch/ui/SSOLogin.jsp)
Report Type / Name
1.
2.
3.
4.
5.
6.
7.
8.
9.
10.
11.

APY Auto Credit Report

APY Report
Administrative Office Report for Social Security Schemes
Auto-renewal Batch Job Report for PMSBY and PMJJBY
CUUTR Monthly Report for Social Security Schemes
Common Counter Wise Transactions Report - KVP16(Previous day)
Common Counter Wise Transactions Report - KVP16(Today)
Common Counter Wise Transactions Report - NSC16(Previous Day)
Common Counter Wise Transactions Report - NSC16(Today)
Common_Account Statistics Report
Common_Account Statistics Transfer In/Out

12.
13.
14.
15.
16.
17.
18.
19.

Common_Bill Payment Transaction

Common_Counter Wise Transactions Report - MIS (Previous Day)
Common_Counter Wise Transactions Report - PPF (Previous Day)
Common_Counter Wise Transactions Report - RD (Previous Day)
Common_Counter Wise Transactions Report - SCSS (PreviousDay)
Common_Counter Wise Transactions Report-Savings (PreviousDay)
Common_Counter Wise Transactions Report - TD (Previous Day)
Common_Net Accretion Report

Prod.SRV Type of Report generates

RPT No.

1
2
3
9
13
16
17
18
19
Lists statistics of all schemes for a range of date
Lists Transfer In/Out for a given range of date
for scheme code/type wise
22
24
26
28
30
32
Extra

20. Common_No Of Live Accounts

Extra

21. Common_No Of Transactions

Extra

22. Common_Nominee Amendment Audit Report

23. Common_Outstanding Balances Of Small Savings CollectionsAnnexure - IV (I)

Extra
Extra

Teller wise MIS LOT

Teller wise PPF LOT
Teller wise RD LOT
Teller wise SCSS LOT
Teller wise Savings A/cs LOT
Teller wise TD LOT
Lists Net Accretion Report for a given range of
date for scheme code/type wise
Lists live A/c for a given range of date ( 31
days) for scheme code/type wise
Lists No. of transactions for a given range of
date for scheme code/type wise

24. Common_Outstanding Balances Of Small Savings CollectionsAnnexure - IV (II)

25. Common_Settled/Unsettled Claims
Common_Statistical Register of Deposits/Withdrawal
26. Common_Statistical Statement Report
27. Consolidated KVP16 Account Journal of Deposits and Withdrawals
28. Consolidated NSC16 Account Journal of Deposits and Withdrawals
29. DFS Report for APY,PMJJBY and PMSBY
30. GL_Monthly Product Wise Balances Report
31. GL_Monthly Product Wise Interest Balances Report
32. GL_Monthly Report For New Accounts
33. GL_Monthly Report For Silent Accounts
34. GL_Monthly Statistical Report of Nominations
35. GL_Monthly Statistical report of Deposits /Withdrawals
36. GL_Yearly Product Wise Balances Report
37. GL_Yearly Product Wise Interest Balances Report
38. GL_Yearly Statistical Report of Nominations
39. GL_Yearly Statistical report of deposits /Withdrawals
40. KVP/NSC_Duplicate Certificates
41. KVP/NSC_Forfeited Certificates
42. KVP/NSC_Released After Pledged Certificates
43. KVP/NSC_Statistical report for number of certificates Issued
44. KVP/NSC_Statistical report for number of certificates discharged
45. KVP/NSC_Transferred Certificates
46. KVP_Pledged Certificates
47. List of active SB accounts with balance above Rs.10000/48. Overdue Mature TD Accounts
49. PPF_Acc Transfer From Bank To Dop
50. PPF_PPF Download Details
51. Passbook Report
52. Post Office Report for Social Security Schemes
53. RD_Discontinued Accounts
54. RD_Pre Mature Closure Accounts
55. RD_Report For Claim Settled Accounts Under RD-Protected
Scheme
56. RD_Report For Extended Accounts
57. RD_Report For Loan Accounts Having Rd-Deposit
58. Report of Silent SB Accounts
59. Savings_Account Freeze Report
60. Savings_Accounts Transfer Report
61. Savings_Cheque Book Request Details Report
62. Savings_Minor to Major Report
63. Savings_Report of Withdrawals Exceeding Limit
64. Savings_Sanction Claim Details Report
65. Savings_Silent Account Closure Details Report
66. Savings_Silent Account Count
67. Savings_Silent Accounts Revived
68. Savings_Welcome kit Accounts Report
69. Statistical Report for Social Security Schemes
70. TD_Closure Reason Code
71. TD_Mode Of Operation (Single/Joint) Report
72. TD_Transation Reported By Auditor

Extra
Extra
Removed
Extra
36
38
40
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
41
40
Extra
Extra
Extra
Extra
Extra
Extra
Extra
51
Extra
Extra
Extra

Single list of KVP/NSC Issue for all Tellers

Single list of KVP/NSC Discharge for all Tellers

Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
Extra
63
64
Extra
Extra
Extra

Reports (Inquire - View / Print) - List of Finacle Reports

A. Command / Menu: Reports - Inquire -View / Print) (Menu are same for Operator & Supervisor)

1
2
1
2
3
4
1
2
3
4
5
6
1
2
3
4
1
2
3
4
5
6
7
1
2
3
1
2
3
4
5
1
2
3
4
5
6
7
8
1
2
3
4

Work Item / Purpose

Day to day Transaction Report
Invoke Report options
How to print or view reports
Office Accounts And Reports
Inquire on transaction
Inquiry on GL transaction
Office Account Ledger Inquiry
Office A/c. Ledgers Print
Interest Inquiries And Reports
Account Interest Inquiry
Customer Interest Inquiry
Account Interest report
Interest Details Inquiry
Inquiry on Interest
Interest Adjustment
Charges Inquiry And Reports
Customer wise charges Inquiry
Inquire Fee details
Closed Charges For Silent A/c
General Fees
Clearing Inquiries And Reports
Print inward clearing statement
Inward clearing validation report
Clearing rejection report
Inward Remittance Details Report
Outward Remittance Report
Outward Clearing CQ Inquiry
Transfer File to PC
Loan A/c Inquiry And Reports
Loan accounts of customer report
Loan General Details
Ledger Inquiry
Cheque Books And Reports
Cheques book issue inquiry
Inventory Split and Inquiry
Inventory Inquiry All
Inquire on Inventory Movement
Inquiring on the inventory
Transactions Inquiry and Reports
Financial Transaction Inquiry
Financial Transaction Report
Teller cash position Inquiry
Teller cash position Inquiry-Cash
Outward cheques Inquiry
Balance Inquiry
A/c. Shadow Balance Inquiry
Transactions Report
Customer Inquiries and Reports
Account Selection/Search customer
Account selection and Print
Components of account balance
Account balance inquiry

Menu
HFINRPT
HPR
HIOT
HIOGLT
HACLINQ
HACLPOA
HAITINQ
HCUIR
HAINTRPT
HINTTI
HLINTI
HIARM
HCCI
IFD
CCCSA
HGCHRG
HPICSL
HMICZ
HREJREP
HINWREMI
HOUTREMI
HOIQ
HTRFTOPC
HCULA
HLNGI
HLACLI
HCHBI
HISAI
HIIA
HIMI
HISI
HFTI
HFTR
HTCPIAE
HTCPIAC
HOCI
HABI
HACSBIO
CNSTRP
HACS
HACSP
HACCBAL
HACCBAL

5
6
7
8
9
10
11
12
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
1
2
3
4
5
6
7
8
9
10
1
2
3
4
5
6
7
8
9
10
11
12
13
14

Work Item / Purpose

Menu
Customer Inquiries and Reports (Contd.)
Account Ledger inquiry
HACLI
A/c below minimum balance
HABMR
Account ledger print
HACLPCA
Account of customer
HCUACC
Customer Search
HCRV
Inquire Customer General Details
HCUDET
Signature Verification
HACI
View Signature and Photograph List
VSPH
Other Inquiry And Reports
Balancing report
HBR
Quick balancing report
HQBR
Print report
HPR
Inter sol transaction report
HISTR
Inter sol audit report
HISAR
Exceptions Report
HEXCPR
Report Generation
HFINRPT
General Report
HGR1 HPR
Day Book printing
HPDB
Generate Stop Payment Register
HSPRG
Shroff / Teller Cash Report
HSCWRPT
Accounts Transfer Report
CATREP
Monthly/Yearly Statistical report
HMR
Scheme Balances
CSCB
Nomination Statistical Reports
CNSR
Memo pad Maintenance
HMEMOPAD
Deposits inquiry And Reports
Account details
HACDET
General details
HGDET
Renewed account inquiry
HRELACI
Pending installment List (RD)
HPLIST
Customer accounts maturities
HCUMAT
Term Deposit of the customer
HCUTD
Deposit Transactions Summary
HDTRS
Term Deposit Renewal History
HRENHIST
Tax Report Options
HTDSIP
Customer Wise TDS Report
HTDSREP
Savings Account Inquiry And Reports
Accounts transfer Report
CATREP
Cheques Report Generation
CCHQREP
Minor to Major Report
CMITMA
Dormant A/c revived Report
CRVACC
Silent account Report
CSIREP
Freeze and Unfreeze Report
CAFUREP
Welcome Kit Account Report
CWAREP
Report of SB WDLs above Rs.10000
CWDREP
A/c. Balance Details
HACDET
Old Accounts Details Look Up
CNAC
Inquire on General Details of A/c
HACCDET
Account freeze/Unfreeze
HAFSM
Inquire on standing instructions
HSSII
Standing Instructions Reports
HSIREPTS

============ xxxx Process on Counter work is completed xxxx ==================

B. SOSB Work Process at HPO

SOSB work at HPO for CBS Finacle is regulated as per SB Order No.14/2016 & 5/2016. SB Order No.14/2015 is
self-explanatory. Hence the same is not reproduced here. Only the contents of SB Order No. 5/2016 are given
below. The following works are to be done by the PA and Supervisor designated by the Postmaster.
(1) Work to be done by PA
(a) Generate LOT of Office Accounts of Single/Double Handed SOs except 0340 and see if any transaction of more
than Rs.25,000/- is shown in these LOTs. Customer Account details of such transactions should be generated
from HACLI menu and sent to PRI(P)/Inspector Post/ASP(Post) for verification. (para-19)
(b) Teller Cash Account of each Single/Double Handed SO should be checked at HO by a designated PA to ensure
that balance has been made as 0 (Zero) (para-23).
(c) HO should lodge cheques presented at SOs for new Investment and RD subsequent deposit cheques against
Clearing Office Account of SO and for subsequent deposits in other schemes in its own Clearing Account. SOs
should check their clearing office Account on daily basis to see clearance received at HO and open accounts
with value date as clearing date and fund the account. Amount of clearance of cheques lodged against SO
Clearing accounts should be shown as remittance received from SO in advance and SO after funding the
account shall account for as Deposit and remittance (in advance) to HO. (para-24)
(d) Closing of any discontinued scheme accounts/certificates including NSS-87 & NSS-92 and closure amount
should be paid only by credit into Savings A/c or by cheque. (para-29. PA to initiate transaction after Inter SOL
transfer by Supervisor)
(e) Issue of duplicate pass Book. (para-31)
(2) Work to be done by Supervisor
(a) Freezing and unfreezing of any account/certificate should be done only at HPO level. For this purpose, SOs
have to send request with prescribed documents to HPO. (para-9. Menu-HAFSM)
(b) Transfer of account/certificate from one CBS office to another or from post office to bank should also be done
at HO level only. SO has to enter transfer application detail in a register and send transfer application with
prescribed documents to HPO duly recommended on the day of receipt. HO shall transfer the account after
due verification of signatures/KYC documents and balance in the system on the day of receipt and return the
application and documents to SO duly signed and mentioning the date of transfer. SO shall maintain a
separate guard file to keep such applications which will be checked by visiting/inspecting authorities.(Para-10.
It is Inter SOL transfer. Menu: HACXFSOL)
(c) Revival of silent account shall be done at HO only for SO's and HO both. SOs have to enter application for
revival in the register to be maintained and send application for revival duly recommended with prescribed
KYC Form (in duplicate) with KYC documents to HO on the day of receipt. HO will verify the signatures with
the system and ensure proper KYC documents have been taken. HO will first unfreeze the account and then
modify the status from Dormant to Active. HO will return the application to SO alongwith one KYC Form and
KYC documents duly signed mentioning date of revival and one copy of KYC Form will be sent to CPC. SO shall
maintain a separate guard file to keep these applications and KYC documents as well as KYC Form which will
be checked by visiting/inspecting authorities.(para-12. Menu: Unfreeze-HAFSM, SB A/c modify- CASBAM).
(d) HO should lodge cheques presented at SOs for new Investment and RD subsequent deposit cheques against
Clearing Office Account of SO and for subsequent deposits in other schemes in its own Clearing Account. SOs
should check their clearing office Account on daily basis to see clearance received at HO and open accounts
with value date as clearing date and fund the account. Amount of clearance of cheques lodged against SO
Clearing accounts should be shown as remittance received from SO in advance and SO after funding the
account shall account for as Deposit and remittance (in advance) to HO. (para-24)
(e) Security pledge or release in case of TD or NSC or KVP should also be carried out at HOs only. In case such
request is submitted at SO, SO can verify the facts and recommend security pledge or Release on the
application and send to HO. At HO, a designated Supervisor will use HAFSM menu and execute the request.
Another Supervisor or Postmaster has to verify the same. Application should be returned to SO which will do
necessary entries on the original certificates and keep requests in a separate guard file. No other office should
use HAFSM menu even having two Supervisors.(para-28)
(f) Closing of any discontinued scheme accounts/certificates including NSS-87 & NSS-92 and closure amount
should be paid only by credit into Savings A/c or by cheque. (para-29. Inter SOL transfer by Supervisor.
Verification of closure initiated by PA)
(g) Issue of duplicate pass Book. (para-31)
-----------------------------------------------------------------------------------------------------------------------------------------------------------------------st
st
A Hand Book-cum-Ready Reckoner on CBS FINACLE WORK FLOW 1 Edition, 1 Aug 2016: CBSCPC, Odisha Page 68 of 79

(3) Work to be done by Postmaster

(a) Salary or Pension credit to savings account of employee or pensioner should be done only at Head Post Office.
Postmaster/APM shall be responsible for correct upload of amount of salary/Pension into
employee/pensioner savings account. Similarly any credit of benefits like MGNREGS or Old Age Pension should
also be done at HO only. Use of HTTUM menu by any other office shall be treated as violation of rules and
shall be liable for disciplinary action.(para-8)
(b) Transfer of account/certificate from one scheme to another and transfer of certificates from one person to
another should be done at HO only. Any such request if received at any SO, should be entered in a register
and sent to HO alongwith documents and recommendations on the day of its receipt. On receipt at HO, all
such requests should be executed on the day of receipt and retuned to SO duly signed. SO should maintain
separate guard file for keeping such requests. This should also be checked and verified by Inspecting/Visiting
Officers. HO shall maintain register and guard file for the requests presented directly at HO. (para-11. It is
scheme change. Menu: HACXFRSC)
C. SBCO Work Process at HPO
SBCO work at HPO for CBS Finacle is regulated as per SB Order No.14/2015 & 5/2016. SB Order No.14/2015 is selfexplanatory. Hence the same is not reproduced here. Only the contents of SB Order No. 5/2016 are given below.
SBCO work as per SB Order No.5/2016
(a) Generate Consolidation of each scheme from the Finacle (available in production Server for any date) when
vouchers are received from SOs/HO and compare the consolidation print out sent by SOs/HO Counter with the
consolidation shown by the system. In case of discrepancy, SBCO Incharge should immediately raise the issue
and report to Divisional Head as well as Vigilance branch of Region/Circle. It is mandatory that consolidation
report should be generated from the Finacle production system for reconciliation (para-4. Consolidation to be
generated in HO Set ID. Menu: HFINRPT HPR)
(b) Tally vouchers with the LOT generated through MIS server only. Whenever MIS server access is available,
SBCO should first tally vouchers of old/pending dates. SBCO should immediately raise ticket through CPC
concerned as and when MIS server is unable to generate reports (para-5. While sending complain to CBS CPC,
start the subject with SBCO for easy & prompt action)
(c) Sign on each and every voucher after tallying with LOT generated through the system in token of having
checked TRAN ID, Account Number and Amount in addition to general check of vouchers as prescribed.(para16)
(d) Compare LOT Date shown at the top of LOT with the value date shown against each transaction. If difference
in date in any of transaction will be of more than 3 days (other than clearing), objection should be raised, if
error book entry or approval of competent authority is not attached with the voucher. (para-17)
N.B:
SBCO may maintain a manuscript Register and note down time & report not getting generated from
MIS Server & Production.

Annexures

How to get/find it, if forget to note or when in problem

1.
2.
3.
4.
5.

New A/c No. from Old A/c No. CNAC SOL ID + scheme + Old A/c No.
A/cs linked to MPKBY agent. HDSAMM
Commission paid to agents. HFINRPT (Select desired report option) HPR.
TDS deducted from Agents. HFINRPT (Select desired report option) HPR.
New A/c No. (any scheme) not noted
HAFI SOLID: Default SOLID Ref. No.: Enter one or two spaces Table Short Name: GAM
General Ledger Subhead Code: as under Authorize: Select the radio button 'Not Authorized
Function Code: A (ADD i.e new Accounts opened): M (modified accounts) : Z (Closed A/cs)
Following are the GL Heads:
SB - 30001,PPF- 33001, NSS87 -30021, NSS92 -30022, SSA- 30042, MIS- 30016, SCSS- 30020, NSC
10 year- 32003, NSC 5 year- 32001, RD- 30010, KVP- 32027, TD -30011.

6.
7.
8.
9.
10.

New PPF Loan A/c No. not noted. Suffix 1 to the original A/c.
New RD Loan A/c No. not noted. Suffix 1 to the original A/c.
Denomination & Serial No. of KVP/NSC issued to a Regd. No. CSCACM / NSCAM
KVP / NSC pledged.
HACLI or HACLITD or HAFSM- Freeze A/c inquire
Inventory Transaction ID not noted OR which Inventory not authorized. HIMR HPR or HIMI date
Gofind the Trans Enter but not authorized.
Transaction ID of deposit / withdrawal not noted
HACLI A/c ID Click on transaction date, details will be displayed. OR Use HFTI
Transaction ID of Salary / Pension uploaded not noted
HACLI A/c ID Click on transaction date, details will be displayed.
Transaction ID of HLAUPAY (RD unscheduled Loan repayment) not noted
Go to verify screen of HLAUPAY V-Verify click on searcher of Transaction ID list of unverified
HLAUPAY transactions appear. Search your SOL & get the Tans. ID.
Standing Instruction Serial No. note noted.
HSSII Click on Serial No. Searcher & give A/c ID Serial No. will be displayed.
Forget the instrument No. of HACXFSOL transaction (Inter SOL transaction)
Invoke HAFI SOL ID Enter the table name as ATT Enter the Teller User ID in 'Entered by' field
Enter the Trans Date in 'Entered on' field GO.
This will list the instruction / instrument number.
Forget the instrument No. while converting: HACXFRSC (Exceptional transfer).
Invoke HAFI SOL ID Enter the table name as SCT Enter the Teller User ID in 'Entered by' field
Enter the Trans date in 'Entered on' field GO
This will list the instruction number.
How to get A/c No. from POSB CQ. HINQACHQ / CHAIN
Extension of PPF a/c: HCEXTN
Extension of SSCS a/c: HTDREN
How to view / print the ledger card of any A/c for a given range of date. HACLPOA
How to know an A/c has lien. HACCBAL
Ledger View of SCSS/MIS: HFTIA/c IDSOL ID + respective sundry a/c ID in Ref. column give
respective original a/c IDkeep the start date blankthen GO
Find the before migration transactions details of any a/c: TIPM

11.
12.
13.

14.
15.

16.

17.
18.
19.
20.
21.
22.
23.

24. How to fetch the interest of MIS/SCSS/TD through HTM when the exact amount in not known :
In the second part trans screen do not enter any value in the Start Amt / End amt. fields (it
should be blank)give the a/c ID at Ref columnsubmit

Settlement of Balance Differ cases and correction of Date of open/issue

(a) Correction of Date of open/issue
1. A/cs or Certificates migrated from Sanchay Post / Manual Data Entry Module
Correction of Date of open/issue from Post Office to Circle level is not possible. It may require taking up the
matter with DTE through Circle Office.
2. A/cs opened or Certificates issued in Finacle.
Finacle normally takes current date (BOD date) as date of open / issue unless otherwise Value date is
changed. Change of Value date is required in case of account opened through cheque. In cheque clearing,
give value date perfectly. Once A/c open is verified there is no chance of Correction of Date of open/issue.
(b) Settlement of Balance Differ cases (Keep an error note as soon as it is detected & freeze the account(
Schemes
Balance more in Finacle
Balance less in Finacle
No correction. May be a misappropriation. No way to correct. May be a misappropriation. Verify
Freeze the A/c. Inform the depositor to the credit / debit particulars which are applicable and
MIS / SCSS attend post office for verification if find the correctness. Inform the depositor if required.
/ TD / KVP required. Take approval at least from Take approval at least from Divisional Head who will
/ NSC
Divisional Head to close the A/c and issue UCP memo to open a new A/c for the rest
recovered excess amount.
amount. Interest for unutilized period will not be paid
by Govt.
Make reversal (withdrawal) of excess May be a misappropriation. Verify the credit / debit
amount with suitable remarks in particulars which are applicable and find the
appropriate column. Show the withdrawal correctness. Take approval at least from Divisional
NSS / SB
amount as UCR to tally the account of the Head who will issue UCP memo and credit the amount
day.
to the A/c with suitable remarks in appropriate
column. Attach the copy of UCP memo with LOT.
No correction. May be a misappropriation. May be a misappropriation. Verify the credit / debit
Freeze the A/c. Inform the depositor to particulars which are applicable and find the
attend post office for verification if correctness. Take approval at least from Divisional
required. Accept deposit from depositor Head who will issue UCP memo and credit the amount
RD
but do not enter in Finacle (deposit can to the A/c with suitable remarks in appropriate
also be taken as UCR). Show the amount column. Attach the copy of UCP memo with LOT.
in LOT & SB Cash with suitable remarks and
also enter remarks on the Pass Book.
PPF / SSA
Same as NSS/SB.
Same as NSS/SB.
Restoration Matter has been taken up with higher authorities.
of
fraud
amount

Submission of Documents to CBS CPC (From 1 April 2015) & its preservation
A.
Following documents to be preserved at Post Offices.
1. AOF, KYC Form (one copy) and KYC documents plus additional Form for SCSS & PPF A/c. Forms for KYC
updation, or account transfer, ATM Debit Card, Internet or Mobile Banking, change in nomination etc. SB10(b) or NC-32 and KYC documents
st

B.
1.

Documents to be sent to CBS CPC on daily basis for scanning, uploading & acceptance.
One copy of KYC Form of new customer and Depositors Change Request (KYC Form) complete in
all respect with seal & signature of BPM/SPM/APM/DPM as the case may be. The documents must not
be folded and should be sent in A4 size cover by Registered Parcel.

Frequently Used Menu Options / Commands CBS Finacle

Work Item / Purpose

Agent
Create/ Modify / Verify DSA ID
Agent Inquiry
MPKBY RD list Posting & Verify

HDSAMM
HDSAIP
HAGTXP

APY
Data entry for APY & Verify

CAPY

ATM
Cash loading in ATM & Verify
ATM Card issue etc. & Verify
Cheque - Inward Clearing
Open/ Validation/ Post /Suspend
/Close/ Inquire Inward Zone
Upload Chq
Edit/Enter / Reject Instruments
Validation Run
Verify Chq
Cheque-Outward Clearing (HO)
Open/ Tally / Suspend Zone
Instruments Entry
Inquiry of Lodged Cheque
Verify Instruments
Release to Shadow
Mark Pending
Revoke Pending (By PM)

Regularize Shadow Balance

HXFER
CCMM
HMICZ
HRMI
HICTM
HMICZ
HICTM
HMCLZOH
HOCTM
HMCLZOH /
HIOCLS
HOCTM /
HOCTV
HMCLZOH
HMARKPEN
HREVPEND
HMCLZOH

Cheque - Out Station

Lodge / Realise / Dishonour CQ HIRM
Common Menus All schems
Change of SOL (by Postmaster) HCCS
Find new A/c No. from old A/c
CNAC
Transfer Of A/c (Inter SOL)
HACXFSOL
Deposit & Withdrawal by cash
CTM
Deposit/Withdrawal by Transfer
CXFER
Transactions Maintenance
HTM
Teller Cash Adjustment
HCASHPND
Pass Book Printing
HPBP
PB Printing (Selected entry)
HPBPR
Teller Cash Position Inquiry
HTCPIAE
Find Transaction ID
HFTI
Account Details / Inquiry
HACCDET
Account Ledger Inquiry
HACLI
Account Balance Details
HACCBAL
Account Name Change
HAALM
Finacle Report
HFINRPT
View / Print generated report
HPR
View / Print account statement HPSP
New A/c Opening List
HACSP
A/c Lien Marking
HALM
A/c Freezing / Unfreeze / Pledge HAFSM
CIF
Search existing CIF
CDEDUP
New CIF Create/Modify/Verify
CCRC
Modify / Verify Existing CIF
CMRC
Merger / Change of CIF
HCCA
Customer 360 View
HCRV
Inquiry on Customer
HCUDET

Work Item / Purpose

ECS
ECS Mandate
Create ECS Dump
Settlement Process Run
ECS Reject Processing
Download File to PC
EOD
st
By SOL (1 step)
nd
By CBS CPC (2 step)
Inventory Management
Add (Receipt & Supply)
Inventory & Verify
Issue of Cheque Book
Cheque Book Inquiry
Inventory Report
Office A/c
Inquire on Transactions
Ledger Inquiry Office A/c
Pay & Other Bill Upload
Upload Salary/Pension etc
Pradhan Mantri Yojana
(PMJJBY & PMSBY)
Data entry & Verify
PPF / SSA Module
New A/c Opening
Modify before Verify
Verification
Modify existing A/c
Funding (Deposit)
Withdrawal
Extend PPF
Closure
PPF Loan
Loan A/c Opening
PPF Loan Disbursement
PPF Loan Repayment
Closure of PPF Loan
RD Module
Open RD A/c
Modify before Verify
Verify A/c Opening
Modify after Verify
Funding RD
Pending Installment Inq
Manually Extend RD
Maturity Date Deferment
Close RD A/c
RD Loan
RD Loan A/c Opening
Modify Before Verification
Verification
Modify After Verification
RD Loan Disbursal
RD Loan Repayment
RD Loan Final Payment
RD Loan Closure

Menu
HECSM
HEGOC
HEOSR
HEORP
HTRFTOPC
HISCOD
HSCOD
HIMC
HICHB
HCHBI
HISRA
HIOT/TIPM
HACLINQ
HTTUM

CPMY
CPPFAO
CPPFAOM
CPPFAV
CPPFAM
CPDTM
CPWTM
HCEXTN
HCAAC
CLPPFAO
CPWTM
CPDTM
HCAAC
CRDOAAC
CRDOAACM
CRDOAACV
CRDACM
CRDP
HPLIST
PRDCM
PMDDRD
CRDCAAC
CAOLARD
CAOMLARD
CAOVLARD
CACMLARD
LARDD
HLAUPAY
HPAYOFF
CAACLA

Work Item / Purpose

SB Module
Open Account
Modify before verify
Verify Account
Modify after Verify
Closing A/c
Specimen Signature
View signature
View / / Update signature
Standing Instructions
Standing
Instruction
Maintenance
SI Inquiry
SI Print
SI Todays Report
SI Execution Report
TDA -(TD / MIS / SCSS)
TD / MIS A/c Opening
Modify Before Verify
TD/ MIS A/c Opening
Verification
Modify after Verification
TD A/c Extension
Inquire Details of TD/MIS
Closure of MIS/TD
Verification of Closure
SCSS A/c
SCSS A/c Opening
Modify before Verify
Verification of A/c opening
Modification after Verify
Tfr. to Exception Scheme
Closure of SCSS A/c
Verification of Closure
TDS
Refund of TDS
Vault Transaction
Transfer of Cash
KVP16 / NSC16
New A/c Opening
Modify A/c before Verify
Verify A/c Opening
Modify A/c after Verify
Printing KVP16/NSC16
Closure of KVP16/NSC16
Closure Verification
KVP/NSC (before 1.7.2016)
Printing KVP/NSC
Duplicate printing (By PM)
Closure KVP/NSC A/c wise
Bulk Closure by Regn. No.

Menu
CASBAO
CASBAOM
CASBAV
CASBAM
HCAAC
IES
MSSP
HSSIM
HSSII
HSIRP
HSIETR
HSIREPTS
CMISAOP
CMISAOPM
CMISAOPV
CMISAM
HTDREN
TDINQ
HCAACTD
HCAACVTD
CSCAOP
CSCAOPM
CSCAOPV
CSCAM
HACXFRSC
HCAACTD
HCAACVTD
HRFTDS
HTM
CMISAOP
CMISAOPM
CMISAOPV
CMISAM
HPBP
HCAACTD
HCAACVTD
HDRP
HDUDRP
CSCCAAC
CNSBCV

List of End Users Menu in CBS Finacle In Alphabetical Order of Modules

Work Item / Purpose

1
2
3
4
1
1
2
3
4

1
2
3
4
5
6
7
8
9
10
1
2
2a
2b
3
4
5
6
7
8
9
10
11

1
2
3
4
5
1
2
3

Operator Menu

Agent Portal
Create DSA ID / DSA Master Maintenance
HDSAMM
DSA Parameter Setup
HDSAPM
Agent Inquiry
HDSAIP
Agent Transactions - Agent Bulk Posting Menu
HAGTXP / RDAGBP
APY
Data entry for APY
CAPY
ATM
Cash loading in ATM
HXFER
Inquire ledger balance
HACLI
ATM Card issue etc. (All SOLs)
CCMM
Download files by giving parameter (for Bangalore CCDM
GPO)
Cheque - Inward Clearing with sequence
Open Inward Clearing Zone
-----Edit/Enter Instruments
HICTM/HICTMO
Rejecting cheque both Inward & Outward
HICTM/HICTMO
Verify cheques
---Suspend Inward Clearing Zone
----Validation Run
----Report generation
----Modify cheque which are marked as Inward Reject ----automatically due want of fund
Post Inward Zone
----Close Inward Zone
----Cheque -Outward Clearing (HPO) with sequence
Opening of Zone
---Instruments Entry
HOCTMO
File Downloading from S.Os
---Upload Clearing File of S.O
---Inquiry of Lodged Cheque
HIOCLS
Verify Instruments (Verify one by one: HOCTM. Bulk ---verification: HOCTV)
Suspend Zone
---Report for Clearing House
HPCLSO/ HOMSOEX
Release to Shadow Balance
---Marking outward rejection (In Inward zone)
---Mark Pending of cheque(s)
---Regularise Shadow Balance
---Revoke Pending (By Postmaster)
---Cheque - Outward Clearing (SO) & CBS HO not
dealing with clearing house (Entry of cheque in
Finacle by SO is stopped vide SB Order No.5/2016)
Enter Instruments
HOMSO
Verify Instruments
---Report generation for cheques
CHLR.
Generation of text file for HO
HTRFTOPC
Inquiry of Lodged Cheque
HIOCLS
Cheque - Out Station Cheque (OSC)
OSC Maintenance (Lodge/ Verify / Realize / HIRM
Dishonour)
OSC Report
HINWREMI
Upload Chq
HRMI
Common Menus All schems

Supervisor Verify (V) /

Transaction (T) Menu
Menu
Type
HDSAMM
HDSAPM
---HAGTXP

V
V

CAPY

HXFER
HACLI
CCMM
CCDM

V
T
V
---

HMICZ
------HICTM/HICTMO
HMICZ
HMICZ
HPR
HICTM

T
T
T
V
T
T
T
T

HMICZ
HMICZ

T
T

HMCLZOH
---HTRFTOPC
HCLUPLD
HMCLZOH
HOCTM / HOCTV

HMCLZOH
HPCLSO/ HOMSOEX
HMCLZOH
HICTMO
HMARKPEN
HMCLZOH
HREVPEND

T
T
T
T
T
T
T

T
T
V
V

---HOMSO
------HIOCLS

V
T
T
T

HIRM

V
T
T

1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
17
18
19
20
21
22
23
1
2
3
4
5
6
1
2
3
4
5
1
2
3
4
5
1
2
3
1
1
2
3
4
1
2`
3
4

Change Context SOL ID (Postmaster is only

authorized as per SB order 5/2016)
Transfer Of Accounts (Inter SOL)
Find new A/c No. from Sanchay Post A/c
Customer Transaction Maintenance (Deposit &
Withdrawal by cash)
Cash Transfer (Deposit & Withdrawal)
Transactions Maintenance
Cash Pending clear Transaction (Adjustment)
BO Account Closure Warrant
Pass Book Printing
Pass Book Printing (Selected entry)
Teller Cash Position Inquiry of an Employee
Find Transaction ID (both Entered & Posted)
Finacle Report
View / Print generated report
View / Print the statement of account
Account Details / Inquiry
Account Ledger Inquiry
Account Balance Details
Account Name Change
Account Interest Before Closure
Account Selection List / Search a customer
Deposit Transactions Report Summary
New A/c Opening List view / print
Customer Information File (CIF)
Search existing CIF
New CIF Create/Modify/Verify
Modify / Verify Existing CIF
Merger / Change of CIF
Customer 360 View
Inquiry on Customer
Discontinued Schemes
Payment of Principle by Cash/Cheque/ Transfer
Payment of PMI by Cash
Payment of PMI by Cheque / Transfer
Closure Of Accounts
Reporting (Ledger printing)
ECS
ECS Mandate Maintenance
Create ECS Dump
Settlement Process Run
ECS Reject Processing
Download File to PC (ECS file created in HEGOC)
EOD
st
By SOL (1 step)
nd
By CBS CPC (2 step)
rd
th
By Central EOD Team (3 & 4 step)
Freezing of A/c
Freezing & Unfreezing of A/c
Inventory Management
Add (Receipt & Supply) Inventory & Verify
Inventory Status / Stock Report
Inquire Inventory (Locations Movement)
Inquire Inventory (Location / Available)
Cheque Book maintenance (also given in SB A/c)
Split Inventory Own Location
Split Inventory Other Location
Merge Inventory Own Location
Merge Inventory Other Location

----

HCCS

----CNAC

HACXFSOL
CNAC

CTM

CXFER
HTM
HCASHPND
HACACCR
HPBP
HPBPR
HTCPIAE
HFTI
HFINRPT
HPR
HPSP HPR
HACCDET
HACLI
HACCBAL
--------HACINT
HACS
HDTRS
HACSP HPR

CXFER
HTM
HTM
HACACCR
..
HPBPR
HTCPIAE
HFTI
HFINRPT
HPR
HPSP HPR
HACCDET
HACLI
HACCBAL
HAALM
HACINT
HACS
.
HACSP HPR

V
V
V
V

CDEDUP
CCRC / CIFCR
CMRC
HCCA
HCRV
HCUDET

CDEDUP
CCRC
CMRC
HCCA
HCRV
HCUDET

T
V
V
V
T
T

HTM
CTM
CXFER
HXFER
HACLPOA

HTM
CTM
CXFER
HXFER
----

V
V
V
V
T

HECSM
HEGOC
HEOSR
HEORP
HTRFTOPC

HECSM
----------

------------

HISCOD
HSCOD
HSOLCOP & HSCOLD

----

HAFSM

---HISR/HISRA
HIMI
HIIA

HIMC
---HIMI
----

TV
T
T
T

HISAI
HISIA
HIMAI
HIMIA

TV
TV
TV
TV

TV
T
V

V
T
T
T
T
T
T
T
T
TV
T
T
T
T

5
6
7
8
9

1
2
3
4
5
6
7
8

Issue Cheque Books

HICHB
Cheque Books Inquiry
HCHBI
Stop / Revoke Payment of Cheque
HSPP / CHSTOP
Inquire Account ID For A Cheque
HINQACHQ/CHAIN
Cheque Book Maintenance (Acknowledge, Inquire,
HCHBM/CHBM
Destroy etc.)
Cheque Book Issued Register
HCHBIR/CHQBIR
Inventory Movement Report
To know status of all Inventory movement for a day HIMR HPR
(Authorised & Not Authorised)
Lien Maintenance
Marking / Removing Lien on A/c
HALM
Show / See the effect of Lien on a/c balance
HACLI
Show / See the lien amount
HACCBAL
NSS A/c
Withdrawal Transactions
CTM or CXFER
Amend Nomination Details & Verify
HACM
Take TDS before Closure
HCACC
Closure of NSS A/c & Verify
HCAAC / CLOSE
Removal of Freeze & Verify
HAFSM
Enquire NSS92 original deposit (Free Text 12)
HACM_MIS Codes
Enquire NSS Form 15G / 15H (Free Code 9)
HACM_MIS Codes
Office A/c (See Inquire also)
Postings into Office Accounts Basic and Office HTM
Accounts Pointing & Verification
Parking of Unposted Amount where Credit a/c no. is CTM / CXFER
wrong OR unknown
Inquire on Transactions
HIOT /TIPM
Ledger Inquiry Office Accounts
HACLINQ
Other SOL Transaction (Inter SOL Transaction)
Balance Inquiry
HACLI
Transfer in from other SOL (inter SOL Transfer)
---Name change
---Pay & Other Bill Uploading
Upload Salary/Pension text files
---Salary/Pension Uploading report generation
HFINRPT
Salary/Pension Upload report view / print
HPR
Generation of List of pension accounts
HACSP
Pradhan Mantri Yojana
Verification of signature
IES
New CIF creation
CCRC
Modification of existing CIF
CMRC
New Savings A/c opening
CASBAO
Existing Savings A/c Modification
CASBAM
Data entry for PMJJBY & PMSBY
CPMY
To get total amount collected all over India
CUUTR
Update UTR Number and Amount after RTGS
CUUTR

1
2
3
4
5
6
7
8
9a
9b
9c

Public Provident Fund (PPF) A/c

PPF New A/c Opening
CPPFAO
PPF New A/c Modify before Verification
CPPFAOM
Modify New PPF A/c after Verification/ existing A/c
CPPFAM/PPFAMAVF
Funding Deposit in PPF
CPDTM
Withdrawal from PPF
CPWTM
Extension of PPF
HCEXTN
Transfer in / Out of PPF A/c CBS PO to CBS PO
-----PPF Transfer in from Bank to a CBS PO
CPPFAO/PPFAO
To edit transaction text file of Bank
HTRFTOUN
To upload transaction text file of Bank
CTUPLD
st
PPF Transfer in from Bank processing (1 Supervisor CTPROC

10
1

1
2
3
1
2
3
4
5
6
7
1
2
3
4
1
2
3
1
2
3
4

HICHB
---HSPPAU/ CHSTOP
HINQACHQ/CHAIN
HCHBM/CHBM

V
T
V
T
V

HCHBIR/CHQBIR

HIMR HPR

HALM
HACLI
HACCBAL

V
T
T

CTM or CXFER
HACM
HCACC
HCAAC / CLOSE
HAFSM
-------

V
V
V
V
V

HTM

CTM / CXFER

HIOT /TIPM
HACLINQ

T
T

HACLI
HACXFSOL
HAALM

T
TV
TV

HTTUM
HFINRPT
HPR
HACSP

T
T
T
T

---CCRC
CMRC
CASBAV
CASBAM
CPMY
These two are work
of Sansad Marg HO,
New Delhi

T
V
V
V
V
V
T
T

CPPFAV
CPPFAV
CPPFAM/PPFAMAVF
CPDTM
CPWTM
HCEXTN/PPFAEXT
HACXFSOL
CPPFAV
---CTUPLD
CTPROC

V
V
V
V
V
V
TV
V
V
TV

12
13

1
2
3
4
5

6
7
8
1
2
3
4
5
6
7

8
9
1
2
3
4
5
6
7
8
1
2
3
4
1
2
3
4
5
6
7

to do, then PA)

Zeroing of PPF interest for the financial year in case ---HINTTM
of Transfer-out to Bank (Run from Postmaster login &
verify by another Supervisor)
PPF Transfer out to Bank (To be initiated by -----HCAAC
supervisor and
to be
verified by another
supervisor)
Closure of PPF on maturity
HCAAC
HCAAC
Pre-mature / Claim Closure of PPF (To be verified by ---HCAAC
another Supervisor)
PPF LOAN
PPF Loan A/c Opening
CLPPFAO / PPFLAO
CLPPFAOV/ PPFLAVF
PPF Loan A/c Modify before Verify
CLPPFAOM/PPFLAMBV
CLPPFAOV/ PPFLAVF
PPF Loan A/c Modify after Verify / Modify existing CLPPFAM / PPFLAMAV CLPPFAM/PPFLAMAV
PPF Loan A/c
PPF Loan Disbursement and Interest Recovery
CPWTM / PPFWLINT
CPWTM / PPFWLINT
PPF Loan Repayment (Principal)
CPDTM / PPFDPLR
CPDTM / PPFDPLR
Closure of PPF Loan A/c (Use CPDTM to pay
principal) Then following steps.
st
PPF Loan Process (1 Step of Closure)
---CLPR
nd
PPF Loan Int. Run (2 Step of Closure)
HACINT
---rd
Closure of PPF Loan (3 Step of Closure)
HCAAC
HCAAC
Recurring Deposit (RD) A/c
RD New A/c Open
CRDOAAC /RDAOCM CRDOAACV / RDAOVF
RD New Account Modify before verify
CRDOAACM / RDMAO
CRDOAACV
RD New Account Modify after verify
CRDACM
CRDACM
Funding Deposit in RD
CRDP / CRDAMT
CRDP/ CRDAMT
Manually Extend RD for next 05 years
PRDCM / HPRDCM
PRDCM / HPRDCM
Deferment of RD Maturity Date in case of permitted PMDDRD
PMDDRD
defaults
Removing RD Lien of Loan Interest before closure HALM
HALM
when principal has already been paid before
migration to finacle
Close RD A/c
CRDCAAC / RDACLM
CRDCAAC/RDACLM
Pending Installment Inquiry
HPLIST
HPLIST
RD Loan
RD Loan A/c Opening
CAOLARD / RDHWAO CAOVLARD/RDHWAVF
RD Loan A/c Modify Before Verification
CAOMLARD/RDHWAMB CAOMLARD
V
RD Loan A/c Modify After Verification
CACMLARD/RDHWAMA CACMLARD
V
RD Loan Disbursal
LARDD / RDHWDP
LARDD
RD Loan Repayment Unschedule
HLAUPAY
HLAUPAY
RD Loan Repayment Schedule
HLASPAY
HLASPAY
RD Loan Pay off Process (Final payment)
HPAYOFF
HPAYOFF
RD Loan Closure
CAACLA
CAACLA
Rectification
Transfer of A/c to Exceptional Scheme / Transfer ---HACXFRSC
accounts across scheme codes
Rectify Wrong printing of customer address or Post HRRCDM
HRRCDM
Office name in Passbook
Fake / Unwanted A/c opening verification
---HOAACVTD
Fake / Unwanted A/c closure
HCAACTD
HCAACVTD
Savings Accounts (Known as SB A/c)
SB New Account Open
CASBAO
CASBAV
SB New Account Modify before verify
CASBAOM
CASBAV
SB New Account Modify after verify
CASBAM
CASBAM
Funding in SB A/c - Cash Transaction
CTM
CTM
Funding in SB A/c - Transfer Transaction
CXFER
CXFER
Closing of SB A/c
HCAAC
HCAAC
SB A/c Ledger Inquiry
HACLI
HACLI

V
TV

V
V
V
V
V

T
V
V
V
V
V
V
V
V

V
T
V
V
V
V
V
V
V
V
TV
Not
given
V
V
V
V
V
V
V
V
T

8
9

1
2
3
4
5
6
7
8
9

1
2
3
4
5
6
7
8
9
10
1
2
1
2
3
4
5
1
2
3
4
5
6
7
8
1
2
3
4
5
6
7
8
9
10
11

SB A/c Balance Details

SB Account Details / Inquiry
Savings Certificates: KVP16 / NSC16 (New w.e.f.
01.07.2016)
KVP16/NSC16 Open Account
KVP16/NSC16New Account Modify before Verify
KVP16/NSC16New Account Modify after Verify
Printing KVP16/NSC16
Duplicate certificate printing
Trial /Final Closure KVP16/NSC16
NSC Report
Balance Inquiry of KVP
To check the pledged status of KVP16/NSC16 A/c
Savings Certificates: KVP / NSC (Issued prior to
01.07.2016)
Printing KVP/NSC
Reprint KVP/NSC
Duplicate certificate printing (By Postmaster)
Correctness of the certificate allotment
Trial Closure KVP/NSC Account wise
Final Closure KVP/NSC Account wise
Closing (Encash) Bulk KVP/NSC by Regn. No.
NSC Report
Balance Inquiry of KVP
To check the pledged status of KVP/NSC A/c
Specimen Signature
View / Verification of signature (by All Users)
View / Verification of signature / Update (by CPA)
Standing Instructions Maintenance
Standing Instruction Maintenance
Standing Instruction Inquiry
Standing Instruction Print
SI Executed Todays Report
SI Execution Report
Sukanya Samriddhi Accounts (SSA)
SSA New A/c Opening
SSA New A/c Modify before Verification
New SSA A/c Modify after Verification
Funding Deposit in SSA
Withdrawal from SSA
Closure of SSA on maturity
Pre-mature / Claim Closure of SSA (To be verified by
another Supervisor)
New A/c Opening List view / print
TDA -Term Deposit Accounts (TD / MIS)
Term Deposit (TD / MIS) New A/c Opening

HACCBAL
HACCDET

T
T

CMISAOP
CMISAOPM
CMISAM
HPBP
Procedure
received
HCAACTD
HFINRPT
HACLITD/HACLI
---

CMISAOPV
CMISAOPV
CMISAM
---Not received

V
V
V

HCAACVTD
HFINRPT
HACLITD / HACLI
HAFSM
Menu

TV
T
T
T
Type

HDRP
------CSCACM / NSCAM
HCAACTD
CSCCAAC / NSCAC
CNSBCV
HFINRPT
HACLITD
---

---HREDRP
HDUDRP
CSCACM / NSCAM
-----CSCCAAC / NSCAC
CNSBCV
HFINRPT
HACLITD
HAFSM

T
T
T
-V
V
T
T
T

IES
MSSP

IES
---

T
TV

HSSIM
HSSII
HSIRP
HSIETR
HSIREPTS HPR

V
T
T
T
T

CPPFAO
CPPFAOM
CPPFAM
CPDTM
CPWTM
HCAAC
----

CPPFAV
CPPFAOM
CPPFAM
CPDTM / HTM
CPWTM / HTM
HCAAC
HCAAC

V
V
V
V
V
V
TV

HACSP HPR

not

MISAO/ CMISAOP/
TDACTOP
(TD/MIS) New A/c Modify Before Verification
MISAMBV/
CMISAOPM
(TD/MIS) New A/c Modify after Verification
CMISAM / MISAMAV
Funding (TD/MIS) by cash, if not done at open
TRCDP/CTM / HCTM
Funding(TD/MIS) by transfer, if not done at open
TRTFR / CXFER
Term Deposit (TD/MIS) Interest payment
HTM
Closure of Term Deposit (TD / MIS) A/c
HCAACTD / TDACTCL
Inquire Details of Term Deposit (TD / MIS / SCSS)
TDINQ
Term Deposit (TD/MI /SCSS) Transactions Details
HTDTRAN
View Term Deposit (TD/MIS/SCSS) Interest Details
HIOT
View Term Deposit (TD/MIS/SCSS) Interest Details of TIPM
Sanchasy Post (Upto migration)

MISAVF / CMISAOPV /
TDACTOPV
CMISAOPV

CMISAM
TRCDP/CTM / HCTM
TRTFR / CXFER
HTM
HCAACVTD/ TDACTCLV
TDINQ
HTDTRAN
HIOT
TIPM

V
V
V
V
V
T
T
T
T

1
2
2a
2b
1
2
2a
2b
2c
2d
1
2
3
4
5
6
6a
6b
6c
1
2
3
1
2
3
4
5
6
7
8

Time Deposit Special / Extra

TD A/c Extension / Renewal / Re-deposit
Closure of Time Deposit upon Death of Customer
Modification of CIF to enter death information
Closure of Term Deposit (Time Deposit)
MIS Special / Extra
MIS A/C Individual Holding Status
Closure of MIS Upon Death of First of the Joint A/c
Holder where amount is more than prescribed limit
Modification of CIF to enter death information
Withdrawal of Excess Amount from MIS Deposit
Merger of CIF
MIS account modification to single a/c
TDA -Term Deposit Accounts (SCSS A/C)
SCSS New A/c Opening
SCSS New A/c Modify Before Verification
SCSS New A/c Modify after Verification
SCSS A/c Extension / Renewal for next 03years
Closure of SCSS A/c on maturity
Death Closure within Lock-in Period
Transfer to exceptional scheme
Modification of Interest Rate
Closure of SCSS a/c
TDS
Refund of TDS
Take TDS before Closure of NSS
Tax Report Options
Vault Transaction
Transfer of Cash
A/c Ledger Inquiry
A/c Balance Inquiry
Office A/c Ledger Inquiry
Cash Reports (Counter-wise)
Shroff / Teller Cash Report
Teller Cash Position Inquiry
Teller-wise Cash Position Inquiry

TDRED / HTDREN
CMRC / CIFMD
HCAACTD / TDACTCL
CLIMIT

CMRC
HCAACTD
HCCA
CMISAM

HTDREN
CMRC / CIFMD
HCAACVTD/ TDACTCLV
CLIMIT

V
V
V
T

CMRC
HCAACVTD/ TDACTCLV
HCCA
CMISAM

V
V
V
V

CSCAOP / SCSSAO
CSCAOPM /SCSSMBV
CSCAM / CSSMAV
HTDREN
HCAACTD

CSCAOPV / SCSSAV
CSCAOPV
CSCAM
HTDREN
HCAACVTD

V
V
V
V
V

---HINTTM
HCAACTD

HACXFRSC
HINTTM
HCAACVTD

TV
V
V

HRFTDS
HCACC
HTDSIP

---HCACC
HTDSIP

V
T

HTM
HACLI
HACCBAL
HACLINQ
HFINRPT
HSCWRPT
HTCPIAE
HTCPIAC

V
T
T
T
T
T
T
T

Inquire/ View/Print menus are given in the topic Reports (Inquire - View / Print) & hence these are not given
here.

Telephone Nos. / email IDs related to CBS Finacle (CBS CPC Odisha, DOP Networking & Anti-Virus)

Contact Details CBS CPC, Odisha

Name
Telephone No.
Land Line
0674-2575449 / 2570268
Ms Smitanjali Behera
8984337702 Manas Ranjan Dalai
Amit Kumar Rana
9658784699 Rakesh Kumar Naik
Ananta Narayan Swain
9778393303 Swadhin Behera
Bibhuprasad Mohapatra
8270083653 KN Satapathy
Imtiaz Khan
9437663878 SS Tripathy, SPoC

9583763483
7750808321
9853185184
9439856782
9439913805

FSI Help Desk, CBS-CEPT, Chennai, ATM Help Desk, Network & Anti-Virus
Finacle related issues
CPC concerned
FSI Help Desk Infosys
EOD Team Infosys
CBS-CEPT FSI Team
DMCC Chennai

18001039474

Dy. Manager, FSI Team, Giriraj Ponnambalam

CEPT, Chennai
Dy. Director, CEPT
V M Sakthivelu
ATM Related Issues
To provide ATM attach
PO information to DTE
ATM Help Desk
CPC Bangalore
Kirtika Kapoor, IP (i/c),
CPC, Bangalore

044-28543481
044-28524424,
044-28524482
044-28543481,
09444108080 (M)
09444227090 (M)

For Odisha: spocodisha@gmail.com /

cbscpc.od@indiapost.gov.in
fsidophelpdesk@infosys.com
fsidopeodsupport@infosys.com
cbs-cept@indiapost.gov.in
chennai-dmcc@indiapost.gov.in
giriraj@indiapost.gov.in
sakthiveluvm@indiapost.gov.in
adgcbs@indiapost.gov.in

18004252440;
080-22850173
9480809783 (M),
080-22850173

ATM Call Centre (For

ATM transaction issue)
ATM Help Desk of M/s
Infosys
M/s AGS (For ATM site
related issue)
Network Related Issues
Sify Team Odisha
Dinesh Mohapatra
9938984984
at O/o CPMG, Odisha
Satyabrat Muduli
7894135278
Ashish Dash
9437070701
Sify Helpdesk / Fault
18603458888,
Booking Link problem
044-22540985
NI Support Chennai
NI Team Chennai
Gurbinder Singh
Anti-Virus (AV) & Active Directory (AD) Related Issues
Anti-Virus support
TCS Ltd.
011-66076755,
022-39189507
DOP representative for Manager,
CEPT,
AV & AD
Mysore

cpcbg.k@gmail.com

postatm@indiapost.gov.in
fsidopatmhd@infosys.com
Dop.monitoring@agsindia.com

Satyabrat.banamali@sifycorp.com

ashish.dash@sifycorp.com
dop.helpdesk@sifycorp.com
helpdesk@sifycorp.com
networkops@indiapost.gov.in
gurubinder@indiapost.gov.in
doptcs.wave1support@tcs.com
avad@indiapost.gov.in

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