Topics to Cover Why StartNow Methodology? StartNow Methodology and Scrum Overview Best Practices: Walk Through an Example Delivery Customer Product Owner Expectations in the Process Backup: Detailed Deliverables by Stage
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StartNow - Waterfall or Agile?
What is it, Waterfall or Agile!
Neither! Its a combination of both!
Waterfall (Project Management)
Is a Project management methodology
Has a start and an end date is the process of defining scope, deciding on the optimum strategy for delivery, creating teams and its a methodical task oriented approach. Is still about delivering optimum value based on a predefined framework of time, cost and output and managing changes within this structure
Agile (Scrum)
Is a product development methodology and proven success with software delivery
Useful for delivering work in an iterative and incremental way Requirements and solutions evolve through collaboration Each package of work is time-boxed (sprints)
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ServiceNow Methodology - StartNow
Plan
Discover
Prepare
Deploy
Operate
Transform
Project Set-up Team Set-up Project Definition in PPM Application Kick-off Customer Training Arranging Gap Analysis workshops
Gap analysis Workshops KPI Metrics workshops Integration requirements Data requirements Back-log of work defined Documented in Scrum
Core systems Setup
LDAP(S) integration Common data imported Integrations Scrum Planning
Build out Functionality from SDLC backlog Managed using Agile SCRUM Application
UAT End User Testing Go-Live checks Production Readiness Review Go-live support
Pulse Checks Delivery Assurance Transformation Road maps Service Improvement plans
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StartNow 3 Main Components:
PROJECT PLAN SCRUM RIDAC 2014 ServiceNow All Rights Reserved
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Project Plan (PPM)
Project Overview will allow for planning, preparation and milestone tracking Time-carding on each task will allow us to better track and scope future projects
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StartNow and Scrum built into ServiceNow
Scrum Application
Plan
Project Set-up Team Set-up Project Definition in Application Kick-off Customer Training Process Definition workshops
Discover
Gap analysis Workshops
KPI Metrics workshops Integration requirements Data requirements Back-log of work defined Documented in SDLC
Prepare
Core systems Set-up
LDAP(S) integration Common data imported Integrations
Deploy
Build out Functionality from SDLC backlog
Managed using Agile SCRUM
Application
Operate
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UAT End User Testing Production Readiness Review Go-live support
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Scrum in 30 second Scrum is a simple yet incredibly powerful set of principles and practices that help teams deliver products in short cycles, enabling fast feedback, continual improvement, and rapid adaptation to change The Framework
A product owner [Customer Process Owner or Champion] creates a prioritized wish list called a product backlog. During sprint planning, the team [Customer resources + ServiceNow consultants] pulls a small chunk from the top of that wish list, a sprint backlog, and decides how to implement those pieces.
The team has a certain amount of time a sprint (usually one to two weeks) to complete its work, but it meets each day to assess its progress (daily Scrum meeting).
Along the way, the ScrumMaster [Customer Project Manager + ServiceNow Engagement Manager] keeps the team focused on its goal.
At the end of the sprint, the work should be potentially shippable: ready to hand to a customer to show to a stakeholder or put into production.
The sprint ends with a sprint review and retrospective.
As the next sprint begins, the team chooses another chunk of the product backlog and begins working again. Source: Scrum Alliance
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Scrum is an Agile software development framework
Scrum structures development in cycles of work called Sprints. These iterations are no more than 1-2 weeks each, and take place one after the other without pause. The Sprints are timeboxed they end on a specific date whether the work has been completed or not, and should not be extended. Ready for customer testing
Business Process Workshop Output
1-2 weeks
Sprint Reviews/Demos/Planning Dev Sessions PM Tag-Ups 2014 ServiceNow All Rights Reserved
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How this fits into the StartNow Stages
Discover
Prepare
Deploy
Ready for testing
Gap Analysis Output
(Stories)
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Operate
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Scrum Tools and Artifacts built into your ServiceNow Instance
Burndown Charts
Planning Board
Velocity Charts
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Story / Task Progress board
Story Ranking
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StartNow: RIDAC Risks / Issues / Decisions / Actions / Changes on a deployment Risk area will allow monitoring, tracking, and overall project status as the project evolves
During Plan Stage, joint decision around decision/risk
thresholds and escalation process can be defined
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RIDAC Type Type
Definition
Examples
Risk
Something identified that could
potentially happen and would have an impact to the project.
Only one system admin.
Competing projects
Issue
Something has happened
The Incident process owner was not available for any of the workshops. LDAP vs. VPN which one should we use?
Decision
Recorded decisions that are made
through the course of the project.
The attachment functionality will NOT be provided to all end users.
LDAP will be used versus VPN
Action
Open items that an action that is
required.
Should we use LDAP or VPN?
Change
Recorded changes in scope of the
engagement.
Change in scope need to add SMS integration (follow up with a
Change Order).
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Deploy Stage: Key Scrum Meetings and Activities
Daily Scrum Meeting 15-20 Minutes Each Person Answers Three Questions: What did I work on yesterday? What am I going to work on today? What are my obstacles/issues? Not for problem resolution Not for requirements elaboration
daily Release Planning
Product owner has
responsibility for deciding what work will be done in release
Sprint Planning
Product owner has responsibility
for prioritizing and deciding what work will be done in sprint Scrum Team collaborates to select and understand the work to be done in Sprint
1-2 weeks
Sprint Review
Team demonstrates to the
product owner what it has completed during the sprint
Sprint Retrospective
Product Backlog
Sprint Backlog
Incident & Problem
Incident Sprint 1
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Sprint Group of Stories and Task
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Review Past Screen
Lessons learned Determined what will make the next Sprint more productive and better
Stories should: Be understood by the entire team Lack technical details Contain a justification
As a customer, I want to search for a book by title so that I can find the book I want
I.N.V.E.S.T principle Independent Negotiable Valuable Estimatable Small Testable
Acceptance Criteria I will know this is done when I can 1.Enter key words and see a list of matching those key words 2.Enter a book title and see any matches of that title 3.Enter a book title and see suggestions for similar titles if there is no exact match
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Story States State
Definition Draft
Ready
Work in Progress Ready for Testing Testing
Complete
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Story is being drafted requirements are still being defined
Story is ready for development
Development is in progress (includes peer testing) - all Unit Testing is completed here
Development of story is deemed complete, it is ready for Process Owner / User Testing Story is actively being tested by Process Owner / Users Development, Unit Testing and preliminary UAT tests completed successfully this story can be promoted from DEV to TEST
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Quick & Easy Dashboards to track Progress
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Roles and Responsibilities
Product Owner
Scrum Role
Scrum Master
Project Role
ServiceNow EM + Customer PM
Customer
ServiceNow Technical Consultants +
Customer System Administrators + other Customer Subject Matter Experts (i.e. QA, Integration, Data, etc.)
Follows the Scrum process, makes
sure it used correctly and maximizes its benefits Customer PM is the Scrum Master assisted by the ServiceNow EM
The ultimate customer who signs off and
approves deployment work. Guides requirements definition process The prime negotiator with the EM over deployment scope, SOW issues, and backlog functionality may be the approver of Scrum backlog stories/tasks
ServiceNow Technical Consultants and
Customer System Administrators Scrum development team members move stories/tasks from one state to another (e.g., Open to In Work)
Responsibilities
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Development Team
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Role of the Scrum Product Owner (~= itil Process Owner)
Source & With Permission:
BigVisible Solutions
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Success is the outcome
known strategy clear governance informed people optimized process maximized technology
