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Introduction To Management

Managers at all levels of an organization are important for coordinating work activities efficiently and effectively to achieve organizational goals. The chapter outlines the functions, roles, and skills of first-line, middle, and top managers. It also describes how the manager's job is changing with greater emphasis on customers, social media, innovation, and sustainability. Studying management provides insight into coordinating work universally across organizations and understanding the realities, challenges and rewards of management work.

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Jc Jackson
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115 views2 pages

Introduction To Management

Managers at all levels of an organization are important for coordinating work activities efficiently and effectively to achieve organizational goals. The chapter outlines the functions, roles, and skills of first-line, middle, and top managers. It also describes how the manager's job is changing with greater emphasis on customers, social media, innovation, and sustainability. Studying management provides insight into coordinating work universally across organizations and understanding the realities, challenges and rewards of management work.

Uploaded by

Jc Jackson
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Chapter 1

Managers in the Workplace


Learning Objectives
1.
2.
3.
4.
5.

Explain why managers are important to organizations.


Tell who managers are and where they work.
Describe the functions, roles, and skills of managers.
Describe the factors that are reshaping and redefining the managers job.
Explain the value of studying management.

Chapter Outline
1.1

WHY ARE MANAGERS IMPORTANT?

1.2

WHO ARE MANAGERS AND WHERE DO THEY WORK?


1.
First-line (or front-line) managers (often called supervisors) are
typically involved with producing the organizations products or
servicing the organizations customers.
These managers are
located on the lowest level of management.
2.
Middle managers include all levels of management between the
first level and the top level of the organization. They may have titles
such as regional manager, project leader, store manager, or
division manager.
3.
Top managers include managers at or near the top of the
organization who are responsible for making organization-wide
decisions and establishing plans and goals that affect the entire
organization.
Where Do Managers Work?
A.
An organization is a deliberate arrangement of people to accomplish
some specific purpose.

1.3

WHAT DO MANAGERS DO?


A.
Management involves coordinating and overseeing the work activities of
others so that their activities are completed efficiently and effectively.
Efficiency is getting the most output from the least amount of inputs
in order to minimize resource costs.
Effectiveness is completing activities so that organizational goals
are attained.

1.4

B.

Management Functions
a.
Planning involves defining goals, establishing strategies for
achieving those goals, and developing plans to integrate
and coordinate activities.
b.
Organizing involves arranging and structuring work to
accomplish the organizations goals.
c.
Leading involves working with and through people to
accomplish organizational goals.
d.
Controlling involves monitoring, comparing, and correcting
work performance.

C.

Management Roles
a.
Interpersonal roles include figurehead, leadership, and
liaison activities.
b.
Informational roles include monitor, disseminator, and
spokesperson.
c.
Decisional roles include entrepreneur, disturbance handler,
resource allocator, and negotiator.

D.

Management Skills
a.
Technical skills are job-specific knowledge and techniques
needed to proficiently perform specific tasks.
b.
Human skills involve the ability to work well with other
people individually and in a group.
c.
Conceptual skills involve the ability to think and to
conceptualize about abstract and complex situations.

HOW IS THE MANAGERS JOB CHANGING?


A. Importance of Customers to the Managers Job
B. Importance of Social Media to the Managers Job
C. Importance of Innovation to the Managers Job
D. Importance of Sustainability to the Managers Job

1.5

WHY STUDY MANAGEMENT?


A.
B.
C.

The Universality of Management


The Reality of Work
Rewards and Challenges of Being a Manager (See Exhibit 1-10.)
1.
Challenges
2.
Rewards

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