User Manual

EApplication
The purpose of this document is to briefly describe out tasking job for development of
EApplication System.
Collaboration between

And

Table of Content
Table of Content................................................................................................................... 2
1. General Information.........................................................................................................6
2. Getting Started................................................................................................................. 7
2.1. Module : Login.....................................................................................................7
2.2. Module : Delete Application................................................................................ 9
2.3. Module : Close of Account...................................................................................9
2.3.1. User : Applicant...................................................................................... 10
2.3.1.1. Create Close of Account................................................................10
2.3.1.2. Pay Outstanding Balance.............................................................. 11
2.3.1.2.1. View Payment History............................................................... 20
2.3.1.3. Set Appointment Date................................................................... 22
2.3.1.4. Refund Details...............................................................................23
2.3.1.4.1. Details Information............................................................ 24
2.3.1.4.2. Print Form & Upload Attachments.................................... 25
2.3.1.5. Submit Application........................................................................29
2.3.1.6. Resubmit Application....................................................................31
2.3.1.7. Check Application Status.............................................................. 34
2.3.2. User : Staff CareLine.............................................................................. 36
2.3.2.1. Verify Application......................................................................... 37
2.3.2.1.1. Download/View Attachments.............................................38
2.3.2.1.2. Call Logs............................................................................ 39
2.3.2.2. Approve Application..................................................................... 40
2.3.2.3. Rework Application...................................................................... 42
2.3.2.4. Cancel Application........................................................................ 43
2.3.2.5. View Application Status................................................................ 44
2.4. Module : New Connection................................................................................. 45
2.4.1. Sub Module : Newly Built.............................................................................. 46
2.4.1.1. User : Applicant................................................................................... 46
2.4.1.1.1. Create New Connection - Newly Built...................................... 46
2.4.1.1.2. Create Profile............................................................................. 46
2.4.1.1.2.1. Personal/Company Details.............................................. 47
2.4.1.1.2.2. Premises Details.............................................................. 48
2.4.1.1.2.3. Print Form & Upload Attachments................................. 49
2.4.1.1.3. Select Contractor........................................................................54
2.4.1.1.4. Submit Application.....................................................................55
2.4.1.1.5. Resubmit Application.................................................................55
2.4.1.1.5.1. Rework by Staff (CareLine)............................................56
2.4.1.1.5.2. Rejected by Contractor....................................................56
2.4.1.1.6. Check Application Status........................................................... 57
2.4.1.1.7. Pay Connection Charge..............................................................60
2.4.1.1.7.1. View Payment History............................................................ 70
2.4.1.2. User : Contractor..................................................................................72
2.4.1.2.1. Technical Details........................................................................ 73

Page 2

2.4.1.2.2. Print Form & Upload Attachments............................................ 73

2.4.1.2.3. Reject Application......................................................................77
2.4.1.2.4. Submit Application.....................................................................79
2.4.1.2.5. Resubmit Application.................................................................80
2.4.1.3. User : Staff CareLine........................................................................... 81
2.4.1.3.1. Verify Application...................................................................... 82
2.4.1.3.1.1. Download/View Attachments..........................................82
2.4.1.3.1.2. Call Logs......................................................................... 84
2.4.1.3.2. Approve Application.................................................................. 85
2.4.1.3.3. Rework Application................................................................... 89
2.4.1.3.4. Cancel Application..................................................................... 92
2.4.1.3.5. Change Station........................................................................... 94
2.4.1.3.6. View Application Status............................................................. 95
2.4.2. Sub Module : Existing Premise.......................................................................96
2.4.2.1. User : Applicant................................................................................... 97
2.4.2.1.1. Create New Connection - Existing Premise...............................97
2.4.2.1.2. Create Profile............................................................................. 99
2.4.2.1.2.1. Personal/Company/Government Details.......................101
2.4.2.1.2.2. Premises Details............................................................ 102
2.4.2.1.2.3. Print Form & Upload Attachments............................... 104
2.4.2.1.3. Select Contractor......................................................................109
2.4.2.1.4. Submit Application...................................................................110
2.4.2.1.5. Resubmit Application............................................................... 110
2.4.2.1.5.1. Rework by Staff (CareLine).......................................... 111
2.4.2.1.5.2. Rejected by Contractor.................................................. 111
2.4.2.1.6. Check Application Status......................................................... 112
2.4.2.1.7. Pay Connection Charge............................................................ 115
2.4.2.1.7.1. View Payment History.......................................................... 125
2.4.2.2. User : Contractor................................................................................127
2.4.2.2.1. Technical Details...................................................................... 128
2.4.2.2.2. Print Form & Upload Attachments.......................................... 128
2.4.2.2.3. Reject Application....................................................................132
2.4.2.2.4. Submit Application...................................................................134
2.4.2.2.5. Resubmit Application...............................................................135
2.4.2.3. User : Staff CareLine......................................................................... 136
2.4.2.3.1. Verify Application.................................................................... 137
2.4.2.3.1.1. Download/View Attachments........................................138
2.4.2.3.1.2. Call Logs....................................................................... 139
2.4.2.3.2. Approve Application................................................................ 140
2.4.2.3.3. Rework Application................................................................. 142
2.4.2.3.4. Cancel Application................................................................... 144
2.4.2.3.5. View Application Status........................................................... 147
2.5. Module : Rewiring............................................................................................148
2.5.1. User : Applicant.................................................................................... 149
2.5.1.1. Create Rewiring Application.......................................................149
2.5.1.2. Pay Outstanding Balance............................................................ 150

Page 3

2.5.1.3. Create Profile.............................................................................. 159

2.5.1.3.1. Personal/Company/Government Details..........................160
2.5.1.3.2. Premises Details............................................................... 160
2.5.1.3.3. Print Form & Upload Attachments.................................. 162
2.5.1.4. Select Contractor.........................................................................167
2.5.1.5. Submit Application......................................................................168
2.5.1.6. Resubmit Application..................................................................168
2.5.1.6.1. Rework by Staff (CareLine).............................................169
2.5.1.6.2. Reject by Contractor........................................................ 169
2.5.1.7. Check Application Status............................................................ 170
2.5.1.8. Pay Connection Charge...............................................................173
2.5.1.8.1. View Payment History............................................................. 183
2.5.2. User : Contractor...................................................................................185
2.5.2.1. Technical Details......................................................................... 186
2.5.2.2. Print Form & Upload Attachments............................................. 186
2.5.2.3. Reject Application.......................................................................190
2.5.2.4. Submit Application......................................................................192
2.5.2.5. Resubmit Application..................................................................193
2.5.3. User : Staff CareLine............................................................................ 194
2.5.3.1. Verify Application....................................................................... 195
2.5.3.1.1. Download/View Attachments...........................................196
2.5.3.1.2. Call Logs.......................................................................... 197
2.5.3.2. Approve Application................................................................... 198
2.5.3.3. Rework Application.................................................................... 200
2.5.3.4. Cancel Application...................................................................... 202
2.5.3.5. View Application Status.............................................................. 205
2.6. Module : Change of Tenancy........................................................................... 206
2.6.1. User : New Owner.................................................................................207
2.6.1.1. Create Change of Tenancy Application.......................................207
2.6.1.2. Create Profile.............................................................................. 208
2.6.1.2.1. Personal/Company/Government Details..........................209
2.6.1.2.2. Premises Details............................................................... 209
2.6.1.2.3. Existing Owner Details.................................................... 211
2.6.1.2.4. Print Form & Upload Attachments.................................. 212
2.6.1.3. Submit Application......................................................................217
2.6.1.4. Resubmit Application..................................................................219
2.6.1.5. Check Application Status............................................................ 220
2.6.1.6. Pay Connection Charge...............................................................223
2.6.1.6.1. View Payment History............................................................. 233
2.6.2. User : Existing Owner...........................................................................235
2.6.2.1. Create Close of Account..............................................................236
2.6.2.2. Cancel Application...................................................................... 237
2.6.2.3. Pay Outstanding Balance............................................................ 238
2.6.2.3.1. View Payment History............................................................. 247
2.6.2.4. Set Appointment Date................................................................. 249
2.6.2.5. Refund Details.............................................................................250

Page 4

2.6.2.5.1. Details Information.................................................................. 251

2.6.2.5.2. Print Form & Upload Attachment............................................ 251
2.6.2.6. Submit Application......................................................................256
2.6.2.7. Resubmit Application..................................................................257
2.6.2.8. Check Application Status............................................................ 259
2.6.3. User : Staff CareLine............................................................................ 262
2.6.3.1. Verify Application....................................................................... 263
2.6.3.1.1. Download/View Attachments...........................................264
2.6.3.1.2. Call Logs.......................................................................... 265
2.6.3.2. Approve Application................................................................... 267
2.6.3.3. Rework Application.................................................................... 269
2.6.3.4. Cancel Application...................................................................... 271
2.6.3.5. View Application Status.............................................................. 272
2.7. Module : Searching.......................................................................................... 274
2.7.1. Dashboard............................................................................................. 275
2.7.1.1. Applicant..................................................................................... 275
2.7.1.2. Contractor....................................................................................275
2.7.1.3. Staff (CareLine).......................................................................... 275
2.7.2. Search EApplication............................................................................. 276
2.8. Module : Reporting.......................................................................................... 278
2.8.1. Search data............................................................................................ 279
2.8.2. Export data - Report..............................................................................280

Page 5

1. General Information
EApplication contains four (4) modules which are; Close of Account (COA), New
Connection (NC), Rewiring (RW) and Change of Tenancy (COT). New Connection
contains two (2) sub modules which are; New Connection - Newly Built (NC-NB) and
New Connection - Existing Premise (NC-EH).
All application will have a status at each stages. Status are as below;
1. Draft
2. Awaiting Contractor Submission (NC & RW)
3. Awaiting Existing Owner Submission (COT)
4. Application Submitted
5. Application Approved
6. Application Unsuccessful
7. Technical Application Rejected (NC & RW)
8. Rejected by Contractor (NC & RW)
9. Final Meter Reading (COA & COT)
10. Refund Deposit (COA & COT)
11. Connection Charge (NC & RW)
12. Meter Deposit (NC & RW)
13. Completed

Page 6

2. Getting Started
2.1.

Module : Login

Screen 1

1.
2.
3.

Insert Username
Insert Password
Click Login

Page 7

Screen 2
Example of:

1. Dashboard for Individual

2. Dashboard for Contractor

3. Dashboard for Staff (CareLine)

Page 8

2.2.

Module : Delete Application

Screen 1

Delete Application is ONLY applicable for application with status Draft

1. Click delete on selected EApplication No
Screen 2

1.

Click OK to confirm deletion

Page 9

2.3.

Module : Close of Account

2.3.1. User : Applicant

Screen 1

1.

Click Close of Account link on menu

Page 10

2.3.1.1.Create Close of Account

Screen 1

1.
2.
3.

Insert Account Number

Insert Identification Number
Click button Search

Screen 2
1

1.
2.

Confirm owner; Tick Yes

Click Next

Page 11

2.3.1.2.Pay Outstanding Balance

Screen 1

Account with outstanding balance (Amount billed is more than RM 0.00)

1. Click Pay Now

Account without outstanding balance (Amount billed is RM 0.00 and less)

1. Click Next

Page 12

Screen 2

1.

Click Agree

Page 13

Screen 3

1.
2.

Choose payment type

Click Proceed with Payment

Page 14

Screen 4
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 15

For Internet Banking (FPX)

Page 16

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 17

Screen 6

6.
7.
8.
9.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 18

Screen 7

1.

Click Click Here To Complete Transaction

Page 19

Screen 8

1.

Click Next

Page 20

2.3.1.2.1.

View Payment History

Screen 1

1.

Click View Payment History

Screen 2

1.

Click Print

Page 21

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 22

2.3.1.3.Set Appointment Date

Screen 1

1.
2.
3.
4.
5.

Select Date (date must be in between 7 to 14 days from today)

Select Time (time must be in between 9am to 5pm)
Choose Yes if meter board is accessible for TNB to access | No if meter board is
not accessible for TNB to access
Click Save
Click Ok (popup message will be appear)

Page 23

2.3.1.4.Refund Details
2.3.1.4.1.

Details Information

Screen 1
Refund by Cheque:

1.
2.
3.
4.

Choose Mode of Refund Cheque

Fill up Close of Account Form
Click Save
Click OK (popup message will be appear)

Page 24

Refund by Transfer to active account:

1. Choose Mode of Refund Transfer to my active TNB account

2. Fill up Close of Account Form (Please make sure your active TNB account is
registered with the same ID No)
3. Click Save
4. Click OK (popup message will be appear)

Page 25

2.3.1.4.2.

Print Form & Upload Attachments

Screen 1

1.

Click Print to print Close of Account Form

Page 26

Screen 2

To Export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 27

Screen 3
For Owner:

1.
2.
3.
4.
5.

Choose Owner Type Owner

Click Choose File or Browse File to select a document or photo for each attachment*
Select a document or photo
Double click on selected document or photo OR Click Open
Click Upload**

For Next of Kin:

1.
2.
3.
4.
5.

Choose Owner Type Next of Kin

Click Choose File or Browse File to select a document or photo for each attachment*
Select a document or photo
Double click on selected document or photo OR Click Open
Click Upload**

*To enable the Signed Close of Account Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 28

Screen 4

1.

Click Ok

Page 29

2.3.1.5.Submit Application
Screen 1

1.
2.

Tick check box to agree with the Terms and Conditions

Click Submit

Page 30

Screen 2

1.

Click OK to complete your application*

*Once submitted, applicant will be receive an email notification. Application status will be update
to Application Submitted

Page 31

2.3.1.6.Resubmit Application
Screen 1

1.

Click on EApplication No hyperlink with Type of Application Close of Account

and Status Application Unsuccessful

Page 32

Screen 2

1.

Click Final Meter Reading progress bar

2.
3.

Re-select appointment date (if needed)

Click Save

4.

Click Refund Deposit progress bar

Page 33

Screen 3

1.
2.
3.

Update information and click Save or/and re-upload attachment* and click
Upload
Click Submit
Click Ok to complete your application

*To enable the Signed Close of Account Form field, please click Print
*You may upload one by one or by bulk (choose file for all attachment before upload)

Page 34

2.3.1.7.Check Application Status

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Close of Account

and Status Application Submitted or Application Approved or Final Meter
Reading or Refund Deposit or Application Completed

Screen 2

1.

Monitor your application progress*

*At Final Bill stage, you may get an email notification of your refund. If your account still have
an outstanding balance, you are required to make payment in order to proceed.

Page 35

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 36

2.3.2. User : Staff CareLine

2.3.2.1.Verify Application
Screen 1

1.

Click the number to view a Close of Account list

2.

Click EApplication No hyperlink to view the details of application

Page 37

Page 38

2.3.2.1.1.

Download/View Attachments

Screen 1

Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column
Screen 2

To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder

Page 39

2.3.2.1.2.

Call Logs

Screen 1

For First time called

1. Tick check box on First time
2. Click Yes
Screen 2

For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3

For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful

Page 40

2.3.2.2.Approve Application
Screen 1

1.

Click Approve

Screen 2

Tick all mandatory check boxes

Select Type of COA (COT Type 3 | COT Type 4)
Click Confirm*
*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved

Page 41

Screen 3

1.
2.

Upon successful approval, you will get a COA No return by ECIBS

A message Successfully transport int ECIBS will be appear

Page 42

2.3.2.3.Rework Application
Screen 1

1.

Click Rework

Screen 2

1.
2.
3.
4.

Select reason of rework

Tick all mandatory check boxes
Click Confirm*
Click OK (popup message will be appear)

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 43

2.3.2.4.Cancel Application
Screen 1

1.

Click Cancel

Screen 2

1.
2.
3.
4.

Insert reason of cancel

Tick all mandatory check boxes
Click Confirm*
Click OK (popup message will be appear)

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Canceled

Page 44

2.3.2.5.View Application Status

Screen 1

1.

Click View Status

Screen 2

1.

Monitor application progress

Page 45

2.4.

Module : New Connection

2.4.1.Sub Module : Newly Built

2.4.1.1. User : Applicant

2.4.1.1.1.

Create New Connection - Newly Built

Screen 1

1.

Click Open an Account: For Newly Built Premise link on menu

Page 46

2.4.1.1.2.

Create Profile

Screen 1

1. Choose Account Type

2.4.1.1.2.1. Personal/Company Details

Screen 1
For Individual:

Page 47

1.
2.
3.

Fill up Individual details

Click Save & Continue*
Click OK

For Company/Society:

1.
2.
3.

Fill up Company/Society details

Click Save & Continue*
Click OK

*Once application saved, account type is locked

Page 48

2.4.1.1.2.2. Premises Details

Screen 1

1.
2.
3.
4.

Fill up Details of Premise

Select Supply Required Date*
Click Save & Continue
Click OK

*Supply Required Date must be more than 7 working days from current date

Page 49

2.4.1.1.2.3. Print Form & Upload Attachments

Screen 1
For Individual

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 50

For Company/Society:

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 51

Screen 2

1. Click OK
Screen 3

1. Click Click To View to view attachment uploaded

Page 52

Screen 4

Page 53

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 54

2.4.1.1.3.

Select Contractor

Screen 1

1.
2.

Select State
Select Contractor

2.4.1.1.4.

Submit Application

Screen 1

1.
2.

Click Save*
Click OK to completed your application

*Once saved, an email notification will be send to both applicant and contractor. Application
status will be update to Awaiting Contractor Submission

Page 55

2.4.1.1.5.

Resubmit Application

2.4.1.1.5.1. Rework by Staff (CareLine)

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Application Unsuccessful

Screen 2

1. To update information, click on select tab*

2. To re-submit; click Re-Submit Application on Attachment tab
*to enable Completed & Signed Application Form field, please click Print

Page 56

2.4.1.1.5.2. Rejected by Contractor

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Rejected by Contractor

Screen 2

1.
2.
3.
4.

Select State
Select Contractor
Click Save
Click OK

Page 57

2.4.1.1.6.

Check Application Status

Screen 1

1. Click on EApplication No hyperlink with Type of Application New Connection Newly Built and Status Application Submitted or Application Approved or
Connection Charged or Meter Deposit or Application Completed

Page 58

Screen 2

1.

Monitor application progress

Page 59

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 60

2.4.1.1.7.

Pay Connection Charge

Screen 1
From Dashboard:

1.

Click Pay Now link on dashboard

From Application Status:

1.
2.

Click EApplicationNo hyperlink

Click here

Page 61

Screen 2

1.

Click Pay Now

Page 62

Screen 3

2.

Click Agree

Page 63

Screen 4

1.
2.

Choose payment type

Click Proceed with Payment

Page 64

Screen 5
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 65

For Internet Banking (FPX)

Page 66

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 67

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 68

Screen 7

1.

Click Click Here To Complete Transaction

Page 69

Screen 8

1.

Click Next

2.4.1.1.7.1. View Payment History

Screen 1

1.

Click View Payment History

Page 70

Screen 2

1.

Click Print

Page 71

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 72

2.4.1.2. User : Contractor

Screen 1

1. Click on EApplication No hyperlink with Type of Application New Connection Newly Built Premise and Status Awaiting Contractors Submission

2.4.1.2.1.

Technical Details

Screen 1

1.
2.
3.

Fill up the Technical Application Form

Click Save & Continue
Click Ok

Page 73

2.4.1.2.2.

Print Form & Upload Attachments

Screen 1

1.
2.
3.
4.
5.

Click Print (To enable Signed A Form (Part 2) attachment field)

Click Choose File of Browse File
Choose file
Double click on chosen file or Click Open*
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 74

Screen 2

1.

Click OK

Page 75

Screen 2

Page 76

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 77

2.4.1.2.3.

Reject Application

Screen 1

1.

Click Reject

Screen 2

1.
2.

Insert reason of reject

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 78

Screen 3

1.

Click OK

Page 79

2.4.1.2.4.

Submit Application

Screen 1

1. Tick check box to Agree with the Terms & Condition

2. Click Submit*
*Once submitted, an email notification will be send to both applicant and contractor. Application
status will be update to Application Submitted

Screen 2

1.

Click OK to complete the application

Page 80

2.4.1.2.5.

Resubmit Application

Screen 1

1.
2.

Click Re-submit Application*

Click OK

*Once submitted, an email notification will be send to contractor. Application status will be
update to Application Submitted

Page 81

2.4.1.3. User : Staff CareLine

2.4.1.3.1.

Verify Application

Screen 1

1.

Click the number to view a Close of Account list

2.

Click EApplication No hyperlink to view the details of application

Page 82

Page 83

2.4.1.3.1.1. Download/View Attachments

Screen 1

Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column
Screen 2

To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder

Page 84

2.4.1.3.1.2. Call Logs

Screen 1

For First time called

1. Tick check box on First time
2. Click Yes
Screen 2

For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3

For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful

Page 85

2.4.1.3.2.

Approve Application

Screen 1

1.

Click Approve

Screen 2

1.
2.

Insert applications postcode

Click Search

Page 86

Screen 3

1.
2.

Search NRStation OR STREET for that application

Click SELECT on selected column

Page 87

Screen 4

1. Tick all mandatory check boxes

2. Click Confirm*
*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved

Page 88

Screen 5

1.
2.

Upon successful approval, you will get a NC No return by ECIBS

A message Successfully transport int ECIBS will be appear

Page 89

2.4.1.3.3.

Rework Application

Screen 1

1.

Click Rework

Page 90

Screen 2

Page 91

1. Choose the user to rework

2. Select or tick the rework reason
3. Tick all mandatory check box on the check list
4. Click Confirm*
5. Click OK
*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 92

2.4.1.3.4.

Cancel Application

Screen 1

1.

Click Cancel

Screen 2

Page 93

1. Insert reason of cancellation

2. Tick all mandatory check list
3. Click Confirm*
4. Click OK
*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Canceled

Page 94

2.4.1.3.5.

Change Station

Screen 1

1.

Click Change Station

Screen 2

1.
2.
3.
4.

Select State
Select Station
Click Change Station
Click OK

Page 95

2.4.1.3.6.

View Application Status

Screen 1

1.

Click View Status

Screen 2

1.

Monitor application progress

Page 96

2.4.2.Sub Module : Existing Premise

2.4.2.1. User : Applicant
Screen 1

1.

Click Open Account: For Existing Premise link on menu

2.4.2.1.1.

Create New Connection - Existing Premise

Screen 1

1.

Choose search by Account No or Address

Page 97

Screen 2
Search by Account No:

1.
2.
3.

Insert Account Number

Insert Identification Number
Click button Search

4.
5.

Confirm owner; Tick Yes

Click Next

Page 98

Screen 3
Search by Address:

1.
2.

Insert postcode
Click Search

3.
4.

Search your address street

Click SELECT

Page 99

5.
6.

Filter your House No

Click SELECT

Page 100

2.4.2.1.2.

Create Profile

Screen 1

1.

Choose Account Type

Page 101

2.4.2.1.2.1. Personal/Company/Government Details

Screen 1
For Individual:

1.
2.
3.

Fill up Individual details

Click Save & Continue*
Click OK

Page 102

For Company/Society:

1.
2.
3.

Fill up Company/Society details

Click Save & Continue*
Click OK

*Once application saved, account type is locked

Page 103

2.4.2.1.2.2. Premises Details

Screen 1

1.
2.
3.
4.

Fill up Details of Premise

Select Supply Required Date*
Click Save & Continue
Click OK

*Supply Required Date must be more than 7 working days from current date

Page 104

2.4.2.1.2.3. Print Form & Upload Attachments

Screen 1
For Individual

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 105

For Company/Society:

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 106

Screen 2

1.

Click OK

Screen 3

1.

Click Click To View to view attachment uploaded

Page 107

Screen 4

Page 108

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 109

2.4.2.1.3.

Select Contractor

Screen 1

1.
2.

Select State
Select Contractor

2.4.2.1.4.

Submit Application

Screen 1

1.
2.

Click Save*
Click OK to completed your application

*Once saved, an email notification will be send to both applicant and contractor. Application
status will be update to Awaiting Contractor Submission

Page 110

2.4.2.1.5.

Resubmit Application

2.4.2.1.5.1. Rework by Staff (CareLine)

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Unsuccessful

Screen 2

1.
2.

To update information, click on select tab*

To re-submit; click Re-Submit Application on Attachment tab

*to enable Completed & Signed Application Form field, please click Print

Page 111

2.4.2.1.5.2. Rejected by Contractor

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Rejected by Contractor

Screen 2

1.
2.
3.
4.

Select State
Select Contractor
Click Save
Click OK

Page 112

2.4.2.1.6.

Check Application Status

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Submitted or Application Approved or
Connection Charged or Meter Deposit or Application Completed

Page 113

Screen 2

1.

Monitor application progress

Page 114

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 115

2.4.2.1.7.

Pay Connection Charge

Screen 1
From Dashboard:

1.

Click Pay Now link on dashboard

From Application Status:

1.
2.

Click EApplicationNo hyperlink

Click here

Page 116

Screen 2

1.

Click Pay Now

Page 117

Screen 3

1.

Click Agree

Page 118

Screen 4

1.
2.

Choose payment type

Click Proceed with Payment

Page 119

Screen 5
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 120

For Internet Banking (FPX)

Page 121

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 122

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 123

Screen 7

1.

Click Click Here To Complete Transaction

Page 124

Screen 8

1.

Click Next

2.4.2.1.7.1. View Payment History

Screen 1

1.

Click View Payment History

Page 125

Screen 2

1.

Click Print

Page 126

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 127

2.4.2.2. User : Contractor

Screen 1

1.

Click on EApplication No hyperlink (with Status - Awaiting Contractor Submission)

2.4.2.2.1.

Technical Details

Screen 1

1.
2.
3.

Fill up the Technical Application Form

Click Save & Continue
Click Ok

Page 128

2.4.2.2.2.

Print Form & Upload Attachments

Screen 1

1.
2.
3.
4.
5.

Click Print (To enable Signed A Form (Part 2) attachment field)

Click Choose File of Browse File
Choose file
Double click on chosen file or Click Open*
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 129

Screen 2

1.

Click OK

Page 130

Screen 2

Page 131

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 132

2.4.2.2.3.

Reject Application

Screen 1

1.

Click Reject

Screen 2

1.
2.

Insert reason of reject

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 133

Screen 3

1.

Click OK

Page 134

2.4.2.2.4.

Submit Application

Screen 1

1.
2.

Tick check box to Agree with the Terms & Condition

Click Submit*

*Once submitted, an email notification will be send to both applicant and contractor. Application
status will be update to Application Submitted

Screen 2

1.

Click OK to complete the application

Page 135

2.4.2.2.5.

Resubmit Application

Screen 1

1.
2.

Click Re-submit Application*

Click OK

*Once submitted, an email notification will be send to contractor. Application status will be
update to Application Submitted

Page 136

2.4.2.3. User : Staff CareLine

2.4.2.3.1.

Verify Application

Screen 1

1.

1.

Click the number to view a Close of Account list

Click EApplication No hyperlink to view the details of application

Page 137

Page 138

2.4.2.3.1.1. Download/View Attachments

Screen 1

Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column
Screen 2

To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder

Page 139

2.4.2.3.1.2. Call Logs

Screen 1

For First time called

1. Tick check box on First time
2. Click Yes
Screen 2

For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3

For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful

Page 140

2.4.2.3.2.

Approve Application

Screen 1

1.

Click Approve

Screen 4

1.
2.

Tick all mandatory check boxes

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved

Page 141

Screen 5

1.
2.

Upon successful approval, you will get a NC No return by ECIBS

A message Successfully transport int ECIBS will be appear

Page 142

2.4.2.3.3.

Rework Application

Screen 1

1.

Click Rework

Page 143

Screen 2

Page 144

1.
2.
3.
4.
5.

Choose the user to rework

Select or tick the rework reason
Tick all mandatory check box on the check list
Click Confirm*
Click OK

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 145

2.4.2.3.4.

Cancel Application

Screen 1

1.

Click Cancel

Page 146

Screen 2

1.
2.
3.
4.

Insert reason of cancellation

Tick all mandatory check list
Click Confirm*
Click OK

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Canceled

Page 147

2.4.2.3.5.

View Application Status

Screen 1

1.

Click View Status

Screen 2

1.

Monitor application progress

Page 148

2.5.

Module : Rewiring

2.5.1. User : Applicant

Screen 1

1.

Click Rewiring link on menu

2.5.1.1.Create Rewiring Application

Screen 1

1.
2.
3.

Insert Account Number

Insert Identification Number
Click button Search

Page 149

Screen 2

1.
2.

Confirm owner; Tick Yes

Click Next

Page 150

2.5.1.2.Pay Outstanding Balance

Screen 1

Account with outstanding balance (Amount billed is more than RM 0.00)

1.
Click Pay Now

Account without outstanding balance (Amount billed is RM 0.00 and less)

1. Click Next

Page 151

Screen 2

1.

Click Agree

Page 152

Screen 3

1.
2.

Choose payment type

Click Proceed with Payment

Page 153

Screen 4
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 154

For Internet Banking (FPX)

Page 155

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 156

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 157

Screen 7

1.

Click Click Here To Complete Transaction

Page 158

Screen 8

1.

Click Next

Page 159

2.5.1.3.Create Profile
2.5.1.3.1.

Personal/Company/Government Details

Screen 1
For Individual:

1.
2.
3.

Fill up Individual details

Click Save & Continue*
Click OK

Page 160

For Company/Society:

1.
2.
3.

Fill up Company/Society details

Click Save & Continue*
Click OK

*Once application saved, account type is locked

Page 161

2.5.1.3.2.

Premises Details

Screen 1

1.
2.
3.
4.

Fill up Details of Premise

Select Supply Required Date*
Click Save & Continue
Click OK

*Supply Required Date must be more than 7 working days from current date

Page 162

2.5.1.3.3.

Print Form & Upload Attachments

Screen 1
For Individual

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 163

For Company/Society:

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 164

Screen 2

1.

Click OK

Screen 3

1.

Click Click To View to view attachment uploaded

Page 165

Screen 4

Page 166

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 167

2.5.1.4.Select Contractor
Screen 1

1.
2.

Select State
Select Contractor

2.5.1.5.Submit Application
Screen 1

1.
2.

Click Save*
Click OK to completed your application

*Once saved, an email notification will be send to both applicant and contractor. Application
status will be update to Awaiting Contractor Submission

Page 168

2.5.1.6.Resubmit Application
2.5.1.6.1.

Rework by Staff (CareLine)

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Rewiring and

Status Application Unsuccessful

Screen 2

1.
2.

To update information, click on select tab*

To re-submit; click Re-Submit Application on Attachment tab

*to enable Completed & Signed Application Form field, please click Print

Page 169

2.5.1.6.2.

Reject by Contractor

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Rewiring and

Status Rejected by Contractor

Screen 2

1.
2.
3.
4.

Select State
Select Contractor
Click Save
Click OK

Page 170

2.5.1.7.Check Application Status

Screen 1

1.

Click on EApplication No hyperlink with Type of Application New Connection Existing Premise and Status Application Submitted or Application Approved or
Connection Charged or Meter Deposit or Application Completed

Page 171

Screen 2

1.

Monitor application progress

Page 172

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 173

2.5.1.8.Pay Connection Charge

Screen 1
From Dashboard:

1.

Click Pay Now link on dashboard

From Application Status:

1.
2.

Click EApplicationNo hyperlink

Click here

Page 174

Screen 2

1.

Click Pay Now

Page 175

Screen 3

1.

Click Agree

Page 176

Screen 4

1.
2.

Choose payment type

Click Proceed with Payment

Page 177

Screen 5
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 178

For Internet Banking (FPX)

Page 179

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 180

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 181

Screen 7

1.

Click Click Here To Complete Transaction

Page 182

Screen 8

1.

Click Next

2.5.1.8.1.

View Payment History

Screen 1

1.

Click View Payment History

Page 183

Screen 2

1.

Click Print

Page 184

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 185

2.5.2. User : Contractor

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Rewiring and Status

Awaiting Contractors Submission

2.5.2.1.Technical Details
Screen 1

1.
2.
3.

Fill up the Technical Application Form

Click Save & Continue
Click Ok

Page 186

2.5.2.2.Print Form & Upload Attachments

Screen 1

1.
2.
3.
4.
5.

Click Print (To enable Signed A Form (Part 2) attachment field)

Click Choose File of Browse File
Choose file
Double click on chosen file or Click Open*
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 187

Screen 2

1.

Click OK

Page 188

Screen 2

Page 189

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 190

2.5.2.3.Reject Application
Screen 1

1.

Click Reject

Screen 2

1.
2.

Insert reason of reject

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 191

Screen 3

1.

Click OK

Page 192

2.5.2.4.Submit Application
Screen 1

1.
2.

Tick check box to Agree with the Terms & Condition

Click Submit*

*Once submitted, an email notification will be send to both applicant and contractor. Application
status will be update to Application Submitted

Screen 2

1.

Click OK to complete the application

Page 193

2.5.2.5.Resubmit Application
Screen 1

1.
2.

Click Re-submit Application*

Click OK

*Once submitted, an email notification will be send to contractor. Application status will be
update to Application Submitted

Page 194

2.5.3. User : Staff CareLine

2.5.3.1.Verify Application
Screen 1

1.

Click the number to view a Close of Account list

2.

Click EApplication No hyperlink to view the details of application

Page 195

Page 196

2.5.3.1.1.

Download/View Attachments

Screen 1

Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column
Screen 2

To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder

Page 197

2.5.3.1.2.

Call Logs

Screen 1

For First time called

1. Tick check box on First time
2. Click Yes
Screen 2

For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3

For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful

Page 198

2.5.3.2.Approve Application
Screen 1

1.

Click Approve

Screen 4

1.
2.

Tick all mandatory check boxes

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved

Page 199

Screen 5

1.
2.

Upon successful approval, you will get a NC No return by ECIBS

A message Successfully transport int ECIBS will be appear

Page 200

2.5.3.3.Rework Application
Screen 1

1.

Click Rework

Page 201

Screen 2

Page 202

1.
2.
3.
4.
5.

Choose the user to rework

Select or tick the rework reason
Tick all mandatory check box on the check list
Click Confirm*
Click OK

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Unsuccessful

Page 203

2.5.3.4.Cancel Application
Screen 1

1.

Click Cancel

Page 204

Screen 2

1.
2.
3.
4.

Insert reason of cancellation

Tick all mandatory check list
Click Confirm*
Click OK

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Canceled

Page 205

2.5.3.5.View Application Status

Screen 1

1.

Click View Status

Screen 2

1.

Monitor application progress

Page 206

2.6.

Module : Change of Tenancy

2.6.1. User : New Owner

2.6.1.1.Create Change of Tenancy Application

Screen 1

1.

Click Change of Tenancy link on menu

Page 207

Screen 2

1.
2.

Read the declaration

Click Proceed

Screen 2

1.
2.

Insert TNB Account No

Click Search

Page 208

2.6.1.2.Create Profile
Screen 1

1.

Select Account Type

2.6.1.2.1.

Personal/Company/Government Details

Screen 1
For Individual Account Type:

1.
2.
3.

Fill in Individual details

Click Save & Continue*
Click OK

Page 209

For Company/Society:

1.
2.
3.

Fill in Company/Society details

Click Save & Continue*
Click OK

*Once application saved, Account Type is locked

Page 210

2.6.1.2.2.

Premises Details

Screen 1

1.
2.
3.
4.

Fill in Details of Premise information

Select Supply required date*
Click Save & Continue
Click OK

Page 211

2.6.1.2.3.

Existing Owner Details

Screen 1

1. Insert Existing owners mobile number (please make sure the number is not the same
with your mobile number)
2. Insert Existing owners email address* (please make sure the email is not the same
with your email username)
3. Click Save & Continue
*Existing owner needs to register or login using this email to continue your application

Page 212

2.6.1.2.4.

Print Form & Upload Attachments

Screen 1
For Individual

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 213

For Company/Society:

1.
2.
3.
4.
5.

Click Print to print Supply Application Form

Click Choose File or Browse File to select document*
Select a document or photo
Double click the selected document or photo OR click Open
Click Upload**

*To enable the Completed & Signed Application Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)

Page 214

Screen 2

1.

Click OK

Page 215

Screen 3

1.

Click Click To View to view attachment uploaded

Page 216

Screen 4

Page 217

To export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 218

2.6.1.3.Submit Application
Screen 1

1. Tick on check box I hereby agree with the Terms and Conditions
2. Click Next*
3. Click Done to complete the application
*Once submitted, applicant will be receive an email notification. Application Status will be
update to Application Submitted

Page 219

2.6.1.4.Resubmit Application
Screen 1

1.

Click on EApplication No hyperlink with Type of Application Change of Tenancy

and Status Application Unsuccessful

Screen 2

1.
2.

To update information, click on select tab*

To re-submit; click Re-Submit Application on Attachment tab

*to enable Completed & Signed Application Form field, please click Print

Page 220

2.6.1.5.Check Application Status

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Change of Tenancy

and Status Application Submitted or Application Approved or Connection
Charged or Meter Deposit or Application Completed

Page 221

Screen 2

1.

Monitor application progress

Page 222

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 223

2.6.1.6.Pay Connection Charge

Screen 1
From Dashboard:

1.

Click Pay Now link on dashboard

From Application Status:

1.
2.

Click EApplicationNo hyperlink

Click here

Page 224

Screen 2

1.

Click Next

Page 225

Screen 3

1.

Click I Agree

Page 226

Screen 4

1.
2.

Choose payment type

Click Proceed with Payment

Page 227

Screen 5
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 228

For Internet Banking (FPX)

Page 229

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 230

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 231

Screen 7

1. Click Click Here To Complete Transaction

Page 232

Screen 8

1. Click Next

2.6.1.6.1.

View Payment History

Screen 1

1.

Click View Payment History

Page 233

Screen 2

1.

Click Print

Page 234

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 235

2.6.2. User : Existing Owner

2.6.2.1.Create Close of Account

Screen 1

1. Click on EApplication No hyperlink with status of Awaiting Existing Owner

Submission

Screen 2

1. Verify Account No
2. Insert Identification No (used to be registered with the account no)
3. Click Search

1.
2.

Select Yes
Click Next

Page 236

Screen 3

1.

Click Proceed

2.6.2.2.Cancel Application
Screen 1

1.

Click I wish to Cancel

Page 237

Screen 2

1.
2.

Insert reason of cancel

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Canceled

Page 238

2.6.2.3.Pay Outstanding Balance

Screen 1

Account with outstanding balance (Amount billed is more than RM 0.00)

1.
Click Pay Now

Account without outstanding balance (Amount billed is RM 0.00 and less)

1. Click Next

Page 239

Screen 2

1.

Click I Agree

Page 240

Screen 3

1.
2.

Choose payment type

Click Proceed with Payment

Page 241

Screen 4
For Credit Card

1.
2.

Fill in Credit Card Information

Click Process Payment

Page 242

For Internet Banking (FPX)

Page 243

1.
2.
3.
4.
5.

Click OK to proceed
Click Click here to proceed
Check Payment Details
Choose Retail Banking or Corporate Banking
Click Agree and Continue

Page 244

Screen 6

1.
2.
3.
4.

Login to your select Retail Banking or Corporate Banking

Request TAC or iCode
Insert TAC or iCode
Click Confrim

Page 245

Screen 7

1.

Click Click Here To Complete Transaction

Page 246

Screen 8

1.

Click Next

Page 247

2.6.2.3.1.

View Payment History

Screen 1

1.

Click View Payment History

Screen 2

1.

Click Print

Page 248

Screen 3

To export tax invoice:

1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 249

2.6.2.4.Set Appointment Date

Screen 1

1.
2.
3.
4.
5.

Select Date (date must be in between 7 to 14 days from today)

Select Time (time must be in between 9am to 5pm)
Choose Yes if meter board is accessible for TNB to access | No if meter board
is not accessible for TNB to access
Click Save
Click Ok (popup message will be appear)

Page 250

2.6.2.5.Refund Details
2.6.2.5.1.

Details Information

Screen 1
Refund by Cheque:

1.
2.
3.
4.

Choose Mode of Refund Cheque

Fill up Close of Account Form
Click Save
Click OK (popup message will be appear)

Page 251

Refund by Transfer to active account:

1.
2.
3.
4.

Choose Mode of Refund Transfer to my active TNB account

Fill up Close of Account Form (Please make sure your active TNB account is
registered with the same ID No)
Click Save
Click OK (popup message will be appear)

Page 252

2.6.2.5.2.

Print Form & Upload Attachment

Screen 1

1.

Click Print to print Close of Account Form

Page 253

Screen 2

To Export File
1.
2.
3.

Click icon
Export this report
Choose File Format PDF
Click Export

Page 254

Screen 3
For Owner:

1.
2.
3.
4.
5.

Choose Owner Type Owner

Click Choose File or Browse File to select a document or photo for each
attachment*
Select a document or photo
Double click on selected document or photo OR Click Open
Click Upload**

For Next of Kin:

1.
2.
3.
4.
5.

Choose Owner Type Next of Kin

Click Choose File or Browse File to select a document or photo for each
attachment*
Select a document or photo
Double click on selected document or photo OR Click Open
Click Upload**

*To enable the Signed Close of Account Form field, please click Print
**You may upload one by one or by bulk (choose file for all attachment before upload)
Page 255

Screen 4

1.

Click Ok

Page 256

2.6.2.6.Submit Application
Screen 1

1.
2.

Tick check box to agree with the Terms and Conditions

Click Submit

Page 257

2.6.2.7.Resubmit Application
Screen 1

1.

Click on EApplication No hyperlink with Type of Application Change of Tenancy

and Status Application Unsuccessful

Page 258

Screen 2

1.
2.

Click Resubmit
Click Ok to complete your application

Page 259

2.6.2.8.Check Application Status

Screen 1

1.

Click on EApplication No hyperlink with Type of Application Change of Tenancy

and Status Application Submitted or Application Approved or Connection
Charged or Meter Deposit or Application Completed

Page 260

Screen 2

1.

Monitor your application progress*

*At Final Bill stage, you may get an email notification of your refund. If your account still have
an outstanding balance, you are required to make payment in order to proceed.

Page 261

Screen 3
For status - Application Canceled

*This application is no longer available on EApplication System, if you want to proceed with this
account, you may create a new application.

Page 262

2.6.3. User : Staff CareLine

2.6.3.1.Verify Application
Screen 1

1.

Click the number to view a Close of Account list

2.

Click EApplication No hyperlink to view the details of application

Page 263

2.6.3.1.1.

Download/View Attachments

Screen 1

Download All Attachment

1. Click Download All
Download per Attachment
1. Click Download on Link column

Page 264

Screen 2

To extract Download All file

1. Open download folder
2. Right-click on zip file
3. Choose 7-Zip*
4. Choose Extract file to CA.....
5. Open folder
*Please make sure you are using 7-Zip to extract zip folder

Page 265

2.6.3.1.2.

Call Logs

Screen 1

There are TWO (2) call logs; New Owner and Existing Owner. Please make sure you
click on the right table of owner

Page 266

Screen 2

For First time called

1. Tick check box on First time
2. Click Yes
Screen 3

For Second time called

1. Tick check box on Second time
2. Click Yes
Screen 3

For Third time called

1. Tick check box on Third time*
2. Click Ok
*Third time called will set the application to auto rework. Once confirm, applicant will be receive
an email notification. Application status will be update to Application Unsuccessful

Page 267

2.6.3.2.Approve Application
Screen 1

1.

Click Approve

Screen 2

1.
2.

Tick all mandatory check boxes

Click Confirm*

*Once confirm, applicant will be receive an email notification. Application Status will be update
to Application Approved

Page 268

Screen 3

1.
2.

Upon successful approval, you will get a COA No return by ECIBS

A message Successfully transport int ECIBS will be appear

Page 269

2.6.3.3.Rework Application
Screen 1

2.

Click Rework

Screen 2

1.

Select the user/owner to rework

Page 270

Screen 3

1.
2.
3.
4.

Select reason of rework

Tick all mandatory check boxes
Click Confirm*
Click OK (popup message will be appear)

*Once confirm, applicant (selected owner) will be receive an email notification. Application
Status will be update to Application Unsuccessful

Page 271

2.6.3.4.Cancel Application
Screen 1

1.

Click Cancel

Screen 2

1.
2.
3.
4.

Insert reason of cancel

Tick all mandatory check boxes
Click Confirm*
Click OK (popup message will be appear)

*Once confirm, both of user/owner will be receive an email notification. Application Status will
be update to Application Canceled

Page 272

2.6.3.5.View Application Status

Screen 1

1.
2.

Click View Status (New Owner) to view status of move in

Click View Status (Existing Owner) to view status of move out

Screen 2

Page 273

1.

Monitor application progress

Page 274

2.7.

Module : Searching

2.7.1. Dashboard

2.7.1.1.Applicant
Screen 1

1.

Insert keyword to filter on each of row

2.7.1.2.Contractor
Screen 1

1.

Insert keyword to filter on each of row

Page 275

2.7.1.3.Staff (CareLine)
Screen 1

1.

Insert keyword to filter on each of row

OR
1.

Key in Eapplication No at EApplication No text box on the top

2.

Click

icon search

Page 276

2.7.2. Search EApplication

Screen 1

1.

Click Search

e-Application on menu link

Screen 1

1. Select EApplication
2. Insert keyword to search
3. Click Search

Page 277

Screen 1

1.

Click on EApplication No hyperlink

Screen 1

1.

Monitor EApplication

Page 278

2.8.

Module : Reporting

Screen 1

1.

Click Overall Reporting on menu link

2.

Click on Type of Report

Page 279

2.8.1. Search data

Screen 1

1.
2.
3.

Select State >> Station

Select Start Date >> End Date
Click Search

Screen 1

1.

Click on numbering in table to view report list

Page 280

2.8.2. Export data - Report

Screen 1

1.
2.
3.
4.
5.

Click Export PDF to export in .pdf format

Click Export XLS to export in .xls format
Click Export XLS to export in .xlsx format
Click Export RTF to export in .rtf format
Click Export CSV to export in .csv format

Page 281