1

Sharp AR5316 Error Codes List page 1 (from 2)

Code

Description

Causes

E1-00

IMC PWB communication trouble

IMC PWB-MCU PWB harness abnormality MCU PWB
An abnormality occurs in communication
connector disconnection IMC PWB ROM defect/data
between the MCU PWB and the IMC PWB. abnormality

E1-10

IMC PWB trouble

An abnormality occurs in the IMC PWB.

USB chip error/CODEC error on the IMC PWB

E1-11

IMC ASIC error

An abnormality occurs in the IMC PWB.

Abnormality in ASIC on the IMC PWB

E1-13

IMC PWB flash ROM error

An abnormality occurs in the IMC flash
ROM.

IMC PWB abnormality

E1-16

IMC PWB DIMM memory read/write check

error
Improper installation of the IMC expansion memory module.
An installation error occurs in the IMC
IMC expansion memory module abnormality IMC expansion
expansion compression memory module.
memory contact abnormality IMC PWB abnormality.
An error occurs during access to the IMC
expansion compression memory.

E1-81

Interface error (Parity) in communication

IMC PWB-MCU PWB harness defect Improper connection of
with the IMC PWB
the MCU PWB connector IMC PWB ROM defect/data
A parity error occurs in communication
abnormality"
between the MCU PWB and the IMC PWB.

E1-82

Interface error (Overrun) in communication

IMC PWB-MCU PWB harness defect Improper connection of
with the IMC PWB
the MCU PWB connector IMC PWB ROM defect/data
An overrun error occurs in communication
abnormality.
between the MCU PWB and the IMC PWB.

E1-84

Interface error (Framing) in communication

IMC PWB-MCU PWB harness defect Improper connection of
with the IMC PWB
the MCU PWB connector IMC PWB ROM defect/data
A framing error occurs in communication
abnormality.
between the MCU PWB and the IMC PWB.

E7-01

Duplex model memory error

The memory capacity for the duplex model
The memory capacity of the MCU PWB is improper.
machine is improper. Insufficient memory
capacity

E7-02

LSU trouble
LSU connector or LSU harness defect or disconnection
The BD signal from the LSU cannot be
Polygon motor rotation abnormality Laser beams are not
detected in a certain cycle. (Always OFF or
generated. MCU PWB abnormality.
always ON)

E7-10

Shading trouble (Black correction)

The CCD black scan level is abnormal
when the shading.

Improper connection of the CCD unit flat cable CCD unit

abnormality MCU PWB abnormality.

Shading trouble (White correction)

The CCD white scan level is abnormal
when the shading.

Improper connection of the CCD unit flat cable Dirt on the

mirror, the lens, and the reference white plate Copy lamp
lighting abnormality CCD unit abnormality MCU PWB
abnormality (When occurred in the SPF scan position.)
Improper installation of the mirror unit

E7-11

E7-12

Shading trouble
White correction is not completed in the
specified number of operations.

CCD unit flat cable connection failure. Dirt on mirrors, lenses,

and the reference white plate. Copy lamp lighting abnormality
CCD unit abnormality MCU PWB abnormality

E7-16

Abnormal laser output

When the laser output is stopped, HSYNC
is detected.

Laser abnormality MCU PWB abnormality.

F2-04

Improper cartridge (Destination error, life

cycle error)
The destination of the machine differs from CRUM chip defect Improper developing unit
that of the CRUM. The life cycle
information is other than "Not used (FFh)."

Code

Description

Causes

Copy lamp lighting abnormality

The copy lamp does not turn on.

Copy lamp abnormality Copy lamp

harness abnormality CCD PWB
harness abnormality.

H2-00

Thermistor open
The thermistor is open. The fusing unit is not installed.

Thermistor abnormality Control

PWB abnormality Fusing section
connector disconnection The fusing
unit is not installed.

H3-00

Heat roller high temperature detection

The fusing temperature exceeds 240C.

Thermistor abnormality Control

PWB abnormality Fusing section
connector disconnection.

H4-00

Heat roller low temperature detection

When the fusing temperature is lower than 150C after 55sec from
the start of warming up. When the warming up complete
temperature is not reached in 30sec from reaching 150C. When
the fusing temperature is lower than 100C after 20sec from ready
start. When the fusing temperature is lower than 145C when
printing."

Thermistor abnormality Heater lamp

abnormality Thermostat abnormality
Control PWB abnormality

L1-00

Scanner feed trouble

The scanner does not complete feeding in the specified time.

Mirror unit abnormality The scanner

wire is disconnected. The origin
detection sensor abnormality Mirror
motor harness abnormality

L3-00

Scanner return trouble

The scanner does not complete returning in the specified time. The
mirror is not in the home position when OC copying is started with
the mirror standby in the home position.

Mirror unit abnormality Scanner wire

disconnection Origin detection
sensor abnormality Mirror motor
harness abnormality

L4-01

Main motor lock detection

The main motor does not rotate. The motor lock signal is detected
for 1sec or more after rotation of the main motor. The motor lock
signal is detected for 1sec during rotation of the main motor.

Main motor unit abnormality

Improper connection or
disconnection the main motor and
the harness. MCU PWB abnormality

L4-11

Shifter motor trouble

The shifter home position detection signal is not detected when
initializing the shifter.

Shifter motor abnormality, improper

connection or disconnection of the
harness, shifter home position
sensor abnormality

F5-02

L6-10

Polygon motor unit abnormality

Polygon motor lock detection
Improper connection or
The polygon motor does not rotate. The motor lock signal is
disconnection of the polygon motor
detected for 6sec after rotation of the polygon motor. The motor lock
and the harness. MCU PWB
signal is detected for 1sec during rotation of the polygon motor.
abnormality

L8-01

No full wave signal

The zero cross signal is not detected.

Power unit abnormality MCU PWB

abnormality

U2-04

EEPROM read/write error (Serial communication error)

EEPROM access process error

EEPROM abnormality

U2-11

Counter check sum error (EEPROM)

Check sum error of the counter area in the EEPROM

EEPROM abnormality

U2-12

Adjustment value check sum error (EEPROM)

Check sum error of the adjustment value area in the EEPROM

EEPROM abnormality

U2-40

CRUM chip communication error

An error occurs during communication between the MCU and the
CRUM chip.

CRUM chip abnormality Developing

unit disconnection MCU PWB
abnormality

Sharp ARM280U Error Codes List page 1 (from 7)

Code

Description

C1-00

MC trouble
Main charger output abnormality
(Output open) Trouble signal is
outputted from the high voltage
transformer.

CE-00

A communication error other than

the above is generated, such as
NIC cable disconnection

CE-01

The print server card (AR-NC5J) is

broken down or is not installed.

CE-02

The specified mail server or FTP

server is not found.

CE-03

Communication with the specified

server is interrupted during image
transmission.

CE-04

The account name or the password

for the FTP server is invalid.

CE-05

The directory of the FTP server is

invalid.

E6-10

CIS shading trouble (Black

correction)

Causes
The main charger is not installed properly. The main charger is not
assembled properly. Disconnection of connector of high voltage
transformer. High voltage harness disconnection or breakage.

Abnormal harness installation to CIS unit CIS unit abnormality

Scanner PWB abnormality

4
The CIS black scan level is
abnormal when the lamp is off.

E6-11

CSI shading trouble (White

correction)
Abnormal harness installation to CIS unit Dirt on the white reference
The CIS white reference plate scan plate. CIS lighting error CIS unit installation trouble CIS unit
level is abnormal when the lamp is abnormality Scanner PWB abnormality
on.

E6-14

CIS communication trouble

Communication trouble (clock sync) Abnormal harness installation to CIS unit CIS unit abnormality
between scanner PWB and CISScanner PWB abnormality
ASIC

E7-02

The connector of LSU or the harness in LSU is disconnected or

Laser trouble
broken. The polygon motor does not rotate normally. The laser home
BD signal from LSU is kept OFF, or position sensor in LSU is shifted. The proper voltage is not supplied
ON.
to the power line for laser. Laser emitting diode trouble PCU PWB
trouble Controller PWB trouble

E7-03

HDD trouble
HDD does not operate properly in
the machine with HDD installed.

HDD is not installed properly to the Controller PWB. HDD does not
operate properly in the Controller PWB. Controller PWB trouble

E7-06

Decode error trouble

A decode error occurs during
making of an image.

Data error during input from PCI to PM. PM trouble Data error during
image compression/ transfer. Controller PWB abnormality

E7-10

Shading trouble (Black correction)

CCD black scan level abnormality
when the copy lamp is off.

Abnormal installation of flat cable to CCD unit. CCD unit abnormality

Scanner PWB abnormality

E7-11

Shading trouble (White correction)

CCD white reference plate scan
level abnormality when the copy
lamp is ON.

Abnormal installation of flat cable to CCD unit. Dirt on mirror, lens,

white reference plate Copy lamp lighting abnormality Abnormal
installation of CCD unit CCD unit abnormality Scanner PWB
abnormality

Code

Description

Causes

E7-14

CCD communication trouble

Communication trouble (clock sync)
between scanner PWB and CCD-ASIC

Abnormal installation of harness to CCD unit CCD unit

abnormality Scanner PWB abnormality

E7-50

LSU connection trouble

An LSU which does not conform to the
machine is installed.

PCU PWB trouble LSU trouble

E7-80

Communication trouble (ICU detection)

between ICU and scanner
Communication establishment
error/Fleming/ Parity/Protocol error

Defective connection of slave unit PWB connector

Defective harness between slave unit PWB and Controller
PWB Slave unit PWB mother board connector pin breakage

E7-90

PCU communication trouble

Communication establishment
error/Fleming/ Parity/Protocol error

Defective connection of slave unit PWB connector

Defective harness between slave unit PWB and Controller
PWB Slave unit PWB mother board connector pin breakage

Auto developer adjustment trouble (Overtoner)

Toner concentration sensor trouble Charging voltage,

developing voltage abnormality Insufficient toner

EE-EL

5
The sample data is at 68 or below when
auto developer adjustment is performed.
Auto developer adjustment trouble (Undertoner)
EE-EU
The sample data is of 168 or above when
auto developer adjustment is performed.

concentration Developing unit trouble PCU PWB trouble

Insufficient toner concentration Charging voltage,
developing voltage abnormality Insufficient toner
concentration Developing unit trouble PCU PWB trouble

F1-00

Finisher (AR-FN6) communication trouble

Communication cable test error after turning
on the power or exiting from DIAG.
Communication error with the finisher

Improper connection or disconnection of connectors and

harness between the machine and the finisher. Finisher
control PWB trouble Control PWB (PCU) trouble
Malfunction by noises

F1-00

Mail-bin stacker (AR-MS1) communication

trouble
Communication cable test error after turning
on the power or exiting from DIAG.
Communication error with the Mail-bin
stacker.

Improper connection or disconnection of connector and

harness between the machine and the Mail-bin stacker.
Mail-bin stacker control PWB trouble Control PWB (PCU)
trouble Malfunction by noises

F1-02

Mail-bin stacker (AR-MS1) transport motor

abnormality
Transport motor trouble

Motor lock Motor rpm abnormality Overcurrent to the motor

Mail-bin stacker control PWB trouble

F1-03

Console finisher (AR-FN7) paddle motor

trouble
Paddle motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-06

Console finisher (AR-FN7) slide motor

trouble
Slide motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-08

Finisher (AR-FN6) staple shift motor trouble Motor lock Motor rpm abnormality Overcurrent to the motor
Staple motor drive trouble
Finisher control PWB trouble

F1-10

Finisher (AR-FN6) stapler motor trouble

Stapler motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-10

Console finisher (AR-FN7) stapler motor

trouble
Stapler motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-11

Finisher (AR-FN6) bundle exit motor trouble Motor lock Motor rpm abnormality Overcurrent to the motor
Bundle exit motor operation abnormality
Console finisher control PWB trouble

Code

Description

Causes

F1-11

Console finisher (AR-FN7) bundle exit motor

Motor lock Motor rpm abnormality Overcurrent to the motor
trouble
Console finisher control PWB trouble
Bundle exit motor operation abnormality

F1-12

Mail-bin stacker (AR-MS1) gate trouble

Gate operation abnormality

Gate lock Mail-bin stacker control PWB trouble

F1-15

Finisher (AR-FN6) lift motor trouble

Lift motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-15

Console finisher (AR-FN7) lift motor trouble

Lift motor operation abnormality

Motor lock Motor rpm abnormality Overcurrent to the motor

Console finisher control PWB trouble

F1-19

Finisher (AR-FN6) front alignment motor

Motor lock Motor rpm abnormality Overcurrent to the motor
trouble
Console finisher control PWB trouble
Front alignment motor operation abnormality

F1-19

Console finisher (AR-FN7) front alignment

Motor lock Motor rpm abnormality Overcurrent to the motor
motor trouble
Console finisher control PWB trouble
Front alignment motor operation abnormality

F1-20

Finisher (AR-FN6) rear alignment motor

Motor lock Motor rpm abnormality Overcurrent to the motor
trouble
Console finisher control PWB trouble
Rear alignment motor operation abnormality

F1-20

Console finisher (AR-FN7) rear alignment

Motor lock Motor rpm abnormality Overcurrent to the motor
motor trouble
Console finisher control PWB trouble
Rear alignment motor operation abnormality

F1-30

Console finisher (AR-FN7) communication

trouble
Communication cable test error after turning
on the power or exiting from DIAG.
Communication error with the console
finisher

Improper connection or disconnection of connector and

harness between the machine and the console finisher.
Console finisher control PWB trouble Control PWB (PCU)
trouble Malfunction by noises

F1-31

Console finisher (AR-FN7) fold sensor

trouble
Sensor input value abnormality

Sensor breakage harness breakage Console finisher control

PWB trouble

F1-32

Communication trouble between the console

finisher (AR-FN7) and the punch unit (ARPN1).
Communication err between the console
finisher and the punch unit.

Improper connection or disconnection of connector and

harness between the console finisher and the punch unit.
Console finisher control PWB trouble Control PWB (PCU)
trouble Malfunction by noise

F1-33

Console finisher (AR-FN7) punch (AR-PN1)

side registration motor trouble
Motor lock Motor rpm abnormality Overcurrent to the motor
Punch side registration motor operation
Console finisher control PWB trouble
abnormality

F1-34

Console finisher (AR-FN7) punch (AR-PN1)

Motor lock Motor rpm abnormality Overcurrent to the motor
motor trouble
Console finisher control PWB trouble
Punch motor operation abnormality

F1-35

Console finisher (AR-FN7) punch (AR-PN1)

Sensor breakage Harness disconnection Console finisher
side registration sensor trouble
control PWB trouble
Sensor input value abnormality

F1-36

Console finisher (AR-FN7) punch (AR-PN1)

Sensor breakage Harness disconnection Console finisher
timing sensor trouble
control PWB trouble
Sensor input value abnormality

Code

Description

Causes

F1-37

Console finisher (AR-FN7) backup

RAM trouble
Backup RAM contents are
disturbed.

Console finisher control PWB trouble Malfunction by noise

F1-38

Console finisher (AR-FN7) punch

Punch control PWB trouble Malfunction by noise

7
(AR-PN1) backup RAM trouble
Punch unit backup RAM contents
are disturbed.
F1-80

Mail-bin stacker (AR-MS1) power

abnormality
The 24V power is not supplied to
the Mail-bin stacker PWB.

Improper connection or disconnection of connector and harness

Mail-bin stacker control PWB trouble Power unit (AR-DC1) trouble

F1-80

Finisher (AR-FN6) power

abnormality
The 24V power is not supplied to
the finisher PWB.

Improper connection or disconnection of connector and harness

Finisher control PWB trouble Power unit trouble

F1-81

Console finisher transport motor

abnormality
Transport motor trouble

Motor lock Motor rpm abnormality Overcurrent to the motor Console

finisher control PWB trouble

F1-87

Finisher (AR-FN6) staple rotation

motor trouble
Front staple rotation motor trouble

Motor lock Motor rpm abnormality Overcurrent to the motor Finisher

control PWB trouble

F2-00

Toner control sensor abnormality

Toner control sensor output open

Connector harness trouble Connector disconnection

F2-02

Toner supply abnormality

Toner control sensor output value
becomes under-toner too earlier.

Connector harness trouble Toner control sensor trouble The toner

cartridge seal is not removed

F2-04

Improper cartridge (life cycle error,

etc.)
An improper process cartridge is
inserted.

IC chip trouble Improper cartridge

F2-05

CRUM error
Communication with IC chip cannot IC chip trouble Improper cartridge
be made.

F2-39

Process thermistor trouble

Process thermistor open

Process thermistor trouble Process thermistor harness

disconnection PCU PWB trouble

F3-12

Machine no. 1 tray lift-up trouble

PED does not turn ON in the
specified time. LUD does not turn
ON in the specified time.

PED/LUD trouble No. 1 tray lift-up trouble Check connection of

harness between the PCVU PWB, lift-up unit, and paper feed unit.

F3-22

Multi purpose tray lift-up trouble

MCPED does not turn ON in the
specified time. MCLUD does not
turn ON in the specified time.

MCPED/MCLUD trouble Multi purpose tray lift-up motor trouble

Harness disconnection f the PCU PWB, the lift-up unit, and the
paper feed unit.

F6-00

Communication trouble (ICU

detection) between ICU and FAX
Communication establishment
error/Fleming/ Parity/Protocol error

Slave unit PWB connector disconnection Harness abnormality

between slave unit PWB and ICU PWB. Slave unit PWB mother
board connector pin breakage Slave unit ROM abnormality/No ROM/
Reverse insertion of ROM/ROM pin breakable

F6-01

FAX expansion flash memory

abnormality (ICU detection)
Expansion flash memory with
SRAM backup data is installed

SRAM backup data is detected in expansion flash memory.

Expansion flash memory in which SRAM data are backed up with
SIM 66-19 is installed.

Code

Description

Causes

F6-04

FAX modem operation abnormality

FAX PWB modem chip operation abnormality

The boot test pin in the FAX PWB is shorted

and normal operation is tried. Modem chip
operation abnormality in FAX PWB

F7-01

FAX board EEPROM read/write error

EEPROM access error (read/write)

EEPROM trouble FAX PWB EEPROM

access circuit trouble

F9-02

PRT Centro port check error

Controller Centro port trouble

Centro port trouble Controller PWB trouble

F9-03

NIC port check error

NIC port trouble NIC PWB trouble Controller

PWB trouble

H2-xx

thermistor open Fusing unit not installed

Thermistor is open. (An input voltage of 2.92V or above is
detected.) Fusing unit not installed

Thermistor trouble Control PWB trouble

Fusing section connector disconnection AC
power trouble Fusing unit not installed

H3-xx

Fusing section high temperature trouble

The fusing temperature exceeds 242C. (An input voltage
of 0.27V or above is detected.)

thermistor trouble Control PWB trouble

Fusing section connector disconnection AC
power trouble

H4-xx

Fusing section low temperature trouble

The set temperature is not reached within the specified
time (normally 3 min) when warming up or resetting from
pre-heating. Under the ready state. (An input voltage of
1.21V or below is detected 5 times continuously.)

thermistor trouble Heater lamp trouble

Control PWB trouble Thermostat trouble AC
power trouble Interlock switch trouble

H5-01

5-time continuous POD1 not-reaching jam detection

5-time continuous POD1 not-reaching jam detection

A fusing section jam is not properly removed.

(Jam paper remains.) POD1 sensor trouble,
or harness disconnection Improper
installation of fusing unit

L1-00

Scanner feed trouble

Scanner feed is not completed within the specified time.

Scanner unit abnormality Scanner wire

disconnection

L3-00

Scanner return trouble

Scanner return is not completed within the specified time.

Scanner unit abnormality Scanner wire

disconnection

L4-01

Main motor lock detection

main motor trouble Check connection of
The motor lock signal is detected for 1.5sec during rotation harness between the PCU PWB and the
of the main motor.
main motor. Control circuit trouble

L4-02

Drum motor lock detection

Drum motor trouble Improper connection of
The motor lock signal is detected for 1.5sec during rotation harness between the PCU PWB and the
of the drum motor.
drum motor. Control circuit trouble

L6-10

Polygon motor lock detection

It is judged that the polygon motor lock signal is not
outputted. Lock signal is checked in the interval of 10sec
after starting the polygon motor, and it is judged that the
polygon motor does not rotate normally.

The LSU connector or harness in the LSU is

disconnected or broken. Polygon motor
trouble

L8-01

No fullwave signal
Full wave signal is not detected.

The PCU PWB connector or the power unit

harness is disconnected or broken. PCU
PWB trouble Power unit trouble

L8-02

Full wave signal width abnormality

The connector or harness of the PCU PWB

9
It is judged as full wave signal frequency abnormality.
(When the detection cycle is judged as 69Hz or above or
42.5Hz or below)

Code

and the power PWB is disconnected. PCU

PWB trouble Power unit trouble

Description

Causes

PF-00

RIC copy inhibit signal is received.

Copy inhibit command from RIM (host) is
received.

Judged by the host.

U1-01

FAX Battery abnormality

Backup SRAM battery voltage fall

Battery life Battery circuit abnormality

U102

RTC read abnormality (common with FAX, on

ICU PWB)
RTC circuit abnormality Battery voltage fall Battery circuit
The value read from RTC on ICU PWB is
abnormality
[EE]h (abnormal).

U2-00

EEPROM read/write error (Controller)

EEPROM write error

EEPROM trouble EEPROM is not initialized. Controller

PWB EEPROM access circuit trouble

U2-11

Counter check sum error (Controller)

Counter data area check sum error

EEPROM trouble Control circuit trouble by noise Controller

PWB EEPROM access circuit trouble

U2-12

Adjustment value check sum error

(Controller)
Adjustment data area check sum error

EEPROM trouble Control circuit trouble by noise Controller

PWB EEPROM access circuit trouble

U2-80

EEPROM read/write error (Scanner)

Scanner EEPROM write error

EEPROM abnormality EEPROM which is not initialized is

installed. Hang of control circuit due to noises Scanner
PWB EEPROM access circuit abnormality

U2-81

Memory check sum error (Scanner)

Scanner memory check sum error

EEPROM trouble Control circuit freeze by noises Scanner

PWB EEPROM access circuit trouble

U2-90

EEPROM read/write error (PCU)

PCU EEPROM write error

EEPROM trouble EEPROM is not initialized. Hang of

control circuit due to noises PCU PWB EEPROM access
circuit trouble

U2-91

Memory check sum error (PCU)

PCU memory check sum error

EEPROM trouble EEPROM is not initialized. PCU PWB

EEPROM access circuit trouble Uninitialized EEPROM
installed.

U6-00

Desk/LCC communication trouble

Desk/LCC communication error
Communication cable test error after turning
on the power or exiting DIAG.

Improper connection or disconnection of connector and

harness Desk control PWB trouble Control PWB (PCU)
trouble Noise or interference

U6-01

Desk/LCC No. 1 tray lift-up trouble

Desk/LCC No. 1 tray lift-up trouble

Sensor trouble Desk control PWB trouble Gear breakage

Lift-up motor trouble

U6-02

Desk No. 2 tray/LCC1 lift-up trouble

Desk No. 2 tray/LCC lift-up trouble

Sensor trouble Desk control PWB trouble Gear breakage

Lift-up motor trouble

U6-03

Desk No. 3 tray/LCC2 lift-up trouble

Sensor trouble Desk control PWB trouble Gear breakage

10
Lift-up motor trouble
U6-10

Desk/LCC transport motor trouble

Desk/LCC transport motor operation trouble

Code
U7-00

Motor lock Motor rpm abnormality Overcurrent to the motor

Desk control PWB trouble

Description

Causes

RIC communication trouble

Disconnection of connector and harness RTC control
RIC communication trouble Communication cable
PWB trouble Control PWB (Controller) trouble Noise or
test error after turning on the power or exiting
interference
DIAG.

Sharp MXM365N Error Codes List page 1 (from 17)

Code

Description

Causes

Remedy

A0-01

The firmware version-up is not

completed properly by interruption
PCU PWB ROM error
of the power during the version-up
operation, etc. ROM trouble.

Use SIM49-1 to perform the version-up

procedure again. Replace the ROM.

A0-02

The firmware version-up is not

completed properly by interruption
SCU PWB ROM error
of the power during the version-up
operation, etc. ROM trouble.

Use SIM49-1 to perform the version-up

procedure again. Replace the ROM.

A0-04

ACU PWB ROM error

(when scanner
expansion kit is
installed)

The firmware update is failed

because of turning OFF the power
during the firmware update
operation, etc. ROM trouble.

Use SIM49-1 to execute update of the

firmware. Replace the ROM.

A0-15

DSK BOOT version

disagreement

Firmware combination error

between the DSK and the BOOT.

Check the combination between the DSK and

the BOOT.

A0-17

Inconsistency
between the UI data
and the CPU
firmware version

Combination error between the UI

contents data and the CPU UI
firmware version.

Install the firmware in the all firmware version

up mode.

A0-20

Conflict firmware and Inconsistency between the MFP

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (MFP)
data version.

A0-21

Conflict firmware and Inconsistency between the PCU

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (PCU)
data version.

A0-22

Conflict firmware and Inconsistency between the SCU

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (SCU)
data version.

C1-10

Main charger trouble The main charger unit is not

installed properly. There is an
abnormality in the main charger

Check the output of the main charger with

SIM8-2. Check disconnection of the main
charger./Replace. Check disconnection of the

11

C4-20

Code

Transfer output
trouble

unit. Disconnection of the high

voltage PWB connector. MC/DV
high voltage PWB trouble. PCU
PWB trouble

high voltage PWB connector./Replace.

Replace the MC/DV high voltage PWB.
Replace the PCU PWB.

Transfer unit abnormality. Transfer

unit insertion trouble. TC output
harness disconnection, breakage.
OPC drum abnormality (does not
rotate). High voltage PWB trouble
PCU PWB trouble.

Replace the transfer unit. Reinsert the

transfer unit. Check or replace the TC output
harness Replace the high voltage PWB.
Replace the PCU PWB.

Description

Causes

Remedy

E6-10

Shading error
Installation error of the CCD unit harness. CCD
(Black correction) unit trouble. DSPF PWB trouble.

Check the installing state of the

harness to the CCD unit. Check the
CCD unit / the DSPF PWB.

E6-11

Installation error of the CCD unit harness. Copy

Shading error
lamp lighting trouble. Dirt on the reference white
(White correction) plate. CCD unit trouble. DSPF PWB trouble.
Shading adjustment error

Check the installing state of the

harness the CCD unit. Clean the
reference white plate. Check the
CCD unit / the DSPF PWB.

E6-14

CCD-ASIC error

DSPF PWB trouble.

Replace the DSPF PWB.

E7-01

MFP image data

error

Check connection of the connector

Image data transfer error in the MFP PWB. MFP
and the harness of the MFP PWB.
PWB trouble.
Replace the MFP PWB.

HDD trouble
(when the
mirroring kit is
installed)

When installing the mirroring kit, the HDD of the

machine or the HDD of the mirroring kit breaks
down or connection fails.. Defective installation
of the mirroring kit. Breakdown of the HDD of the
mirroring kit. Defective connection between the
HDD and the mirroring kit harness. MFP PWB
trouble.

Use SIM62-20 to check the trouble.

Check installation of the mirroring
kit and replace if necessary.
Replace the broken HDD. Replace
the mirroring kit. Replace the MFP
PWB.
Check connection of the connector
and the harness of the MFP PWB
and HDD. Use SIM62-2,3 to check
read/write operations of the HDD.
Replace the HDD. Replace the
MFP PWB.

E7-02

E7-03

HDD trouble

Connector, harness connection trouble in the

MFP PWB and HDD. HDD error file
management area data abnormality (FAT
breakage). MFP PWB trouble.

E7-04

HDD-ASIC error

HDD-ASIC trouble. An error occurs in the HDDASIC self test when booting.

Replace the MFP PWB.

E7-07

SD card error

SD card trouble or contact error. MFP PWB

trouble.

Replace the SD card. Check the SD

card socket. Replace the MFPC
PWB.

E7-10

Abnormality in the CCD black scan level when

Check connection of the harness to
Shading error
the scanner lamp is turned OFF. Improper
the CCD unit. Check the CCD unit /
(Black correction) installation of the harness to the CCD unit. CCD
the SCU PWB.
unit abnormality. SCU PWB abnormality.

E7-11

Shading error

Abnormality in the CCD white reference plate

Check connection of the harness to

12
scan level when the scanner lamp is turned ON.
Improper installation of the harness to the CCD
(White correction) unit. Dirt on the mirror, lens, and the reference
white plate. Scanner lamp lighting trouble. CCD
unit abnormality. SCU PWB abnormality.

Code

Description

the CCD unit. Check connection of

the harness to the scanner lamp
unit. Clean the mirror, the lens, and
the reference white plate. Check
the CCD unit / the SCU PWB.

Causes
SCU PWB trouble.

Remedy
Check the SCU PWB.
Replace the SCU PWB.

E7-14

CCD-ASIC error

E7-20

Use SIM61-1 to check the

Optical axis shift. Reduced laser power, lighting error, operation of the LSU. Check
LSU laser detection
laser diode trouble. Harness and connector trouble
the PWB and connection of
error
between the LD/BD PWB and the LSU control PWB. the harness in the LSU.
Replace the LSU.

E7-21

LSU laser
deterioration
trouble

E7-24

Use SIM61-1 to check the

operation of the LSU. Check
Disconnection or improper connection of the harness the harness and the
LSU LD driver error and the connector between the LD PWB and the LSU connector between the LD
control PWB. LD PWB/LSU control PWB trouble.
PWB and the LSU control
PWB. Replace the LD PWB /
LSU control PWB.

Power reduction due to laser deterioration. Harness

and connector disconnection/insertion trouble
between the LD PWB and the LSU control PWB.

Use SIM61-1 to check the

operation of the LSU. Check
the PWB and connection of
the harness in the LSU.
Replace the LSU.

Check connection of the

connector and the harness
between the PCU PWB and
the LSU control PWB.
Replace the LSU control
PWB. Replace the PCU
PWB.

E7-28

LSU-PCU
connection error

Communication error between the CPU in the PCU

PWB and the LSU control ASIC. Improper connection
of the communication connector between the PCU
PWB and the LSU control PWB. Harness trouble
between the PCU PWB and the LSU control PWB.
PCU PWB or LSU control PWB trouble

E7-29

LSU ASIC
frequency error

Oscillation abnormality of the external oscillator and

the internal oscillating circuit used in the LSU ASIC.
LSU ASIC abnormality on the LSU ASIC PWB.

Replace the LSU control

PWB.

Image transfer trouble. PWB.

Check the connection state of

the ACRE ASIC PWB
connector. Replace the
ACRE ASIC PWB.

E7-42

Data error (ACRE

ASIC)

E7-46

Check the installation state of

Compression data abnormality. Garbled data are
the PWB. Check connection
Decode error
produced in image compression/ transmission. ACRE of the ACRE ASIC PWB.
(ACRE ASIC)PWB.
ASIC PWB trouble.
Replace the ACRE ASIC
PWB.

E7-47

Combination error Connect to the scanner expansion PWB (ACRE) with Update the firmware on
between MFP PWB the firmware which does not support MFP PWB
SIM49-1 or SIM49-10.

13
and ACRE firmware
E7-48

Code

Memory error
(ACRE ASIC)

DIMM trouble, memory slot trouble. DIMM insertion

trouble, different DIMM inserted.

Description

Causes
Watermark data trouble

DIMM trouble. Replace the

PWB.

Remedy
Use SIM49-5 to upload the
watermark data. Replace the HDD.

E7-49

Water Mark data error

E7-50

Check the kind and the version of

A PWB, or firmware, or LSU which is not
the firmware. Check the LSU, and
supported by the machine specifications
Engine connection trouble
replace it if necessary. Check the
is detected in the PCU PWB. PCU PWB
PCU PWB, and replace it if
trouble. LSU trouble.
necessary.

E7-55

PWB information sum

error (Engine detection)

PCU EEPROM sum check error. PCU

EEPROM trouble. PCU EEPROM
contact trouble. Malfunction due to
noises

E7-60

Combination error
between the MFP PWB
and other PWB, firmware

A PWB or firmware which is not

supported by the machine specifications
Check the kind and the version of
is detected in the MFP PWB. MFP PWB
the firmware. Check the MFP PWB,
trouble. The PWB/firmware which is not
and replace it if necessary.
supported by the machine specifications
is connected.

E7-61

Combination error
between the MFP PWB
and the PCU PWB

Combination error between the MFP

PWB and the PCU PWB. MFP PWB
trouble. PCU PWB trouble.

E7-65

MFP PWB EEPROM device breakdown.

MFP EEPROM sum check
Replace the MFP PWB. Replace
Contact trouble of the MFP EEPROM
error
the MFP PWB EEPROM
device. Malfunction due to noises.
SCU PWB connector connection trouble.
SCU PWB - MFP PWB connection
trouble. SCU PWB mother board
connection trouble. SCU PWB trouble.
MFP PWB trouble. Mother board trouble.

E7-80

MFP-SCU PWB
communication error

E7-89

Communication error
between MFPc PWB CPU No response can be obtained from the
and energy-saving NIC
energy-saving NIC controller
controller

E7-90

MFP - PCU PWB

communication error

E7-91

PCU PWB - MFP PWB connection

trouble. PCU PWB trouble. MFP PWB
trouble.

Replace the PCU PWB. Replace

the PCU EEPROM.

Check the combination between

the MFP PWB and the PCU PWB.
Replace the MFP PWB. Replace
the PCU PWB.

Check connection of the SCU

PWB, the MFP PWB, and the
mother board. Check the ground.
Replace the SCU PWB. Replace
the MFP PWB. Replace the mother
board.
Replace the MFP PWB.
Check connection of the PCU
PWB, the MFP PWB, Check the
ground. Replace the PCU PWB.
Replace the MFP PWB.

FAX reception image data Image data process abnormality. HDD

Use SIM60-1 to check the
error
trouble. SD card trouble or contact error. read/write operations of the
Image compression data corruption.
memory. Replace the HDD.

14

MFP PWB trouble. FAX control PWB

trouble.

Code

Description

Causes

Replace or check installation of the

SD card. Replace the MFP PWB.
Replace the FAX control PWB.

Remedy

Image data process abnormality.

Use SIM60-1 to check the read/write
HDD trouble. Image compression operations of the memory. Replace
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.

E7-92

Copy image data error

E7-93

Image data process abnormality.

Use SIM60-1 to check the read/write
Copy, image send, filing, print
HDD trouble. Image compression operations of the memory. Replace
image data process error
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.

E7-94

Image data process abnormality.

Use SIM60-1 to check the read/write
Image file data process error
HDD trouble. Image compression operations of the memory. Replace
(when importing file data)
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.

E7-95

MFP PWB DIMM memory

check error (Soc)

Memory data corruption occurs

MFP PWB trouble. DIMM memory
trouble or contact error

Use SIM60-1 to check the read/write

operations of the memory. DIMM
memory socket check. Replace the
DIMM memory.

E7-96

MFP PWB DIMM memory

check error (ASIC)

Memory data corruption occurs.

DIMM memory trouble or contact
error MFP PWB trouble.

Use SIM60-1 to check the read/write

operations of the memory. Replace
the HDD. Replace the MFP PWB.

E7-A0

LSU LD PWB EEPROM

read/write error

EEPROM/LD driver trouble.

EEPROM/LD driver access circuit
trouble.

Check connection of the connector

and the harness of the LD PWB and
the PCU PWB. Replace the PCU
PWB. If the above remedies cannot
delete the trouble replace the LSU.

E7-A5

Installation error of HDD

which was used in the
mirroring kit

HDD which was used in the

Replace the HDD with one which has
mirroring kit is installed to the MFP
not been used in the mirroring kit.
without the mirroring kit.

E7-A6

Compact flash memory

trouble

Compact flash memory trouble.

MFP PWB trouble. File system
control area data trouble.

Automatic toner density

adjustment error
The sampling level in the
EE-EC
automatic toner density
adjustment is outside of
128+-3

EE-EL

Automatic toner density

adjustment error (Over toner)
The sampling level in the
automatic toner density
adjustment is 77 or less or
the control voltage is 207 or
above.

Replace the compact flash memory.

Replace the MFP PWB.

Toner density sensor trouble.

Replace the toner density sensor.
Developing unit trouble. PCU PWB Replace the developing unit. Replace
trouble.
the PCU PWB.

Toner density sensor trouble.

Charging voltage/ developing
voltage trouble, toner density
trouble, or developing unit trouble.
PCU PWB trouble.

Replace the toner density sensor.

Replace the developing unit. Replace
the PCU PWB.

15

Code

Description

Automatic toner density

adjustment error (Under
toner)
The sampling level in the
EE-EU
automatic toner density
adjustment is 177 or above or
the control voltage is 52 or
less.

Causes

Remedy

Toner density sensor trouble.

Charging voltage/ developing
voltage trouble, toner density
trouble, or developing unit
trouble. PCU PWB trouble.

Replace the toner density sensor.

Replace the developing unit. Replace
the PCU PWB.

F1-00

Finisher - PCU PWB

communication error

Connection trouble of the

connector and the harness
between the finisher and the PCU
PWB. Finisher control PWB
trouble. PCU PWB trouble.
Strong external noises.

Check the connector and the harness

between the finisher and the PCU
PWB. Replace the finisher control
PWB. Replace the PCU PWB.

F1-03

Finisher paper exit roller lift motor

trouble. Harness and connector
Finisher paper exit roller lifting
connection trouble. Home
operation trouble
position sensor trouble. Finisher
control PWB trouble.

Use SIM3-3 to check the operation of

the paper exit roller lift motor. Replace
the paper exit roller lift motor. Check
connection of the connector and the
harness. Replace the home position
sensor. Replace the finisher control
PWB.

F1-08

Stapler shift trouble

Stapler shift motor trouble.

Finisher control PWB trouble.
Home position sensor trouble.

Use SIM3-3 to check the operation of

the stapler shift motor. Replace the
stapler shift motor. Check connection of
the connector and the harness.
Replace the home position sensor.
Replace the finisher control PWB.

F1-10

Staple operation trouble

Staple motor trouble. Finisher

control PWB trouble. Home
position sensor trouble.

Use SIM3-3 to check the operation of

the staple motor. Replace the staple
motor. Check connection of the
connector and the harness. Replace
the home position sensor. Replace the
finisher control PWB.

F1-11

Grip motor trouble. Finisher

control PWB trouble. Grip arm
Finisher grip operation trouble
trouble. Home position sensor
trouble.

Use SIM3-3 to check the operation of

the grip motor. Replace the grip motor.
Replace the finisher control PWB.
Replace the grip arm. Replace the
home position sensor.

F1-15

Finisher paper exit tray lift

operation trouble

Paper exit tray lift motor trouble.

Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper exit tray lift motor. Replace
the finisher control PWB. Replace the
paper exit tray lift motor.

F1-19

Finisher alignment operation

trouble F

Finisher paper alignment motor

lock. Motor speed abnormality.
Over-current to the motor.
Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper alignment motor F. Replace
the finisher control PWB. Replace the
paper alignment motor F.

16

F1-20

F1-21

Code

Finisher alignment operation

trouble R

Finisher paper alignment motor

lock. Motor speed abnormality.
Over-current to the motor.
Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper alignment motor R. Replace
the finisher control PWB. Replace the
paper alignment motor R.

Finisher fan trouble

Finisher fan motor trouble.

Finisher control PWB trouble.
Harness and connector
connection trouble.

Use SIM3-3 to check the operation of

the fan motor. Check connection
between the finisher control PWB and
the fan. Replace the fan. Replace the
finisher control PWB.

Description

Causes

Remedy

F1-22

Motor harness short/open trouble. Control

Finisher assist motor
PWB trouble. Connection
trouble
harness/connector connection trouble

Check the operation of the rear edge

assist motor with SIM3-3. Check
connection from the control PWB to
the motor. Replace the control PWB.

F1-23

Finisher shutter
trouble

Motor lock trouble. Control PWB trouble,

home position sensor trouble. Connection
harness/connector connection trouble.

Check the operation of the rear edge

assist motor with SIM3-3. Check
connection from the control PWB to
the motor. Replace the control PWB.

F1-30

Check connection of the connector

Finisher - saddle unit
Connector and harness connection trouble. and the harness. Turn OFF/ON the
communication
Finisher control PWB trouble.
power. Replace the finisher control
trouble
PWB.

F1-31

Motor lock trouble. Control PWB trouble,

Saddle paper folding
home position sensor trouble. Connection
trouble
harness/connector connection trouble.

Check the operation of the saddle

motor with SIM3-3. Check connection
from the control PWB to the motor.
Replace the control PWB. Replace
the sensor.

F1-32

Connector/harness connection trouble or

disconnection between the finisher and the
Finisher - Punch unit punch unit. Finisher control PWB trouble.
communication error PCU PWB trouble. Malfunction due to
noises. The punch unit is in the adjustment
mode.

Check the connector and the harness

between the finisher and the punch
unit. Replace the finisher control
PWB. Replace the PCU PWB. Cancel
the adjustment mode of the punch
unit.

F1-33

F1-34

F1-36

Punch unit shift

operation trouble

Use SIM3-3 to check the operation of

the punch shifting. Replace the punch
Punch shift motor trouble. Finisher control
shift motor. Replace the finisher
PWB trouble. Home position sensor trouble.
control PWB. Replace the home
Harness and connector connection trouble
position sensor. Check connection of
the connectors and the harness.

Punch operation
trouble

Check the punch operation. Replace

Punch motor trouble. Finisher control PWB the punch motor. Replace the finisher
trouble. Home position sensor trouble.
control PWB. Replace the home
Harness and connector connection trouble. position sensor. Check connection of
the connectors and the harness.

Punch paper edge

detection error

Punch paper edge sensor trouble. Harness Use SIM3-2 to check the operation of
disconnection. Finisher control PWB
the sensor. Replace the punch paper

17
edge sensor. Replace the finisher
control PWB. Replace the punch
control PWB.

trouble. Punch control PWB trouble.

F1-37

F1-38

Code

Finisher data backup Finisher control PWB trouble. Malfunction

RAM error
due to noises

Replace the finisher control PWB.

Readjust the finisher. (Use SIM310,Finisher control PWB DIP SW
adjustment.)

Punch data backup

RAM error

Replace the punch control PWB. Set

the punch unit specifications, and
adjust the sensor. (Punch unit control
PWB DIP SW adjustment.)

Description

Punch control PWB trouble. Malfunction

due to noises

Causes

Remedy

F1-39

Punch paper dust

sensor error

Use SIM3-2 to check the operation of the

Punch dust sensor trouble. Harness
sensor. Check connection of the connectors
and connector connection trouble.
and the harness. Replace the punch dust
Finisher control PWB trouble. Punch
sensor. Replace the finisher control PWB.
unit control PWB trouble.
Replace the punch unit control PWB.

F1-41

Saddle paper
positioning
operation trouble

Saddle paper positioning guide drive

motor trouble. Finisher control PWB
trouble. Home position sensor
trouble. Harness and connector
connection trouble.

F1-42

Use SIM3-3 to check the operation of the

Saddle roller guide motor trouble.
saddle roller guide motor. Check connection
Saddle guide motor Finisher control PWB trouble. Home
from the control PWB to the motor. Turn
trouble
position sensor trouble. Harness and
OFF/ON the power. Replace the control PWB.
connector connection trouble.
Replace the sensor.

F1-43

Saddle alignment
operation trouble

Use SIM3-3 to check the operation of the

Saddle alignment motor trouble.
Saddle alignment motor (FSPAM). Check
Finisher control PWB trouble. Home
connection from the control PWB to the motor.
position sensor trouble. Harness and
Turn OFF/ON the power. Replace the control
connector connection trouble.
PWB. Replace the sensor.

Saddle staple
motor R trouble

Use SIM3-3 to check the operation of the

Saddle staple motor R trouble.
Saddle staple motor R. Check connection
Finisher control PWB trouble. Home
from the control PWB to the motor. Turn
position sensor trouble. Harness and
OFF/ON the power. Replace the control PWB.
connector connection trouble.
Replace the sensor.

Saddle staple
trouble

Use SIM3-3 to check the operation of the

Saddle staple motor trouble. Finisher
saddle staple motor. Check connection from
control PWB trouble. Home position
the control PWB to the motor. Turn OFF/ON
sensor trouble. Harness and
the power. Replace the control PWB. Replace
connector connection trouble
the sensor.

F1-44

F1-45

F1-46

Saddle pushing
Saddle motor trouble. Finisher
plate motor trouble control PWB trouble. Home position
sensor trouble. Harness and
connector connection trouble.

Use SIM3-3 to check the operation of the

saddle paper positioning motor. Check
connection from the control PWB to the motor.
Turn OFF/ON the power. Replace the control
PWB. Replace the sensor.

Use SIM3-3 to check the operation of the

saddle motor. Check connection from the
control PWB to the motor. Turn OFF/ON the
power. Replace the control PWB. Replace the

Code

Description

Causes
18

Remedy

F1-52

Finisher micro
switch trouble

Finisher control PWB trouble. Each micro

switch trouble. Harness and connector
connection trouble.

Use SIM3-2 to check the operations of

the front door/ upper door open
detection and the oscillation guide close
detection. Check connection from the
control PWB to the sensor. Replace the
control PWB. Replace the sensor.

F2-22

Discharge lamp
trouble

Contact trouble between the discharge

lamp PWB and the PCU PWB. Discharge
lamp PWB trouble. PCU PWB trouble.

Replace the discharge lamp PWB.

Check the harness and connector.
Replace the PCU PWB.

F2-39

Process
thermistor
trouble

Process thermistor trouble. Process

thermistor harness connection trouble.
PCU PWB trouble

Replace the process thermistor. Check

connection of the harness and the
connector. Replace the PCU PWB.

Toner density
sensor trouble.

Toner density sensor output abnormality

(Sample level 35 or less, or 220 or above)
Connection trouble of the connector and
the harness. Developing unit trouble. PCU
PWB trouble.

Replace the toner density sensor.

Check connection of the connector and
the harness. Replace the developing
unit. Replace the PCU PWB.

Image density
sensor troubles

Replace the image density sensor .

Image density sensor trouble. Sensor
Check connection of the sensor
harness and connector connection trouble.
harness and connector. Clean the
Image density sensor dirt. PCU PWB
image density sensor. Replace the PCU
trouble.
PWB.

F2-50

Drum phase
sensor trouble

Replace the drum phase sensor. Check

Drum phase sensor trouble. Drum phase
connection of the drum phase sensor
sensor harness and connector connection
harness and the connector. Repair the
trouble. Drum drive section trouble. PCU
drum drive section. Replace the PCU
PWB trouble.
PWB.

F2-58

Process humidity sensor trouble. Harness

Process humidity
and connector connection trouble. PCU
sensor trouble
PWB trouble.

Replace the process humidity sensor.

Check connection of the connectors
and the harness. Replace the PCU
PWB.

F2-64

Toner clutch trouble. Toner density sensor

Toner supply
trouble. Connector/harness trouble. PCU
operation trouble PWB trouble. Toner cartridge trouble.
Developing unit trouble.

Replace the toner clutch. Replace the

toner density sensor. Connector and
harness check. Replace the PCU PWB.
Replace the toner cartridge. Replace
the developing unit.

F2-70

Improper toner
cartridge
detection

An improper toner cartridge is inserted.

(The main unit detects a toner cartridge of Replace the toner cartridge. Replace
a different specification.) Toner cartridge
the PCU PWB.
trouble. PCU PWB trouble

F2-74

Toner cartridge
CRUM error

Toner cartridge (CRUM) trouble. PCU

PWB trouble. Connector/harness trouble.

F2-40

F2-45

Replace the toner cartridge. Replace

the PCU PWB. Connector and harness
check.

19
Scanner return is not completed within the
specified time. Scanner unit trouble. SCU
PWB trouble Scanner control PWB
trouble. Harness and connector
connection trouble. Scanner home
position sensor trouble. Scanner motor
trouble.

L3-00

Scanner return
trouble

L4-02

A lock signal is detected during ON period

of the paper feed motor in warming up or
Paper feed motor
canceling a jam. Paper feed motor
trouble
trouble. Harness and connector
connection trouble. PCU PWB trouble

Use SIM1-1 to check the scan operation.

Replace the scanner unit. Replace the
SCU PWB. Check connection of the
connectors and the harness. Replace the
scanner home position sensor. Replace
the scanner motor.
Use SIM6-1 to check the operation of the
paper feed motor. Replace the paper feed
motor. Check connection of the connectors
and the harness. Replace the PCU PWB.

Fusing motor
trouble

The motor lock signal is detected during

rotation of the fusing motor. Fusing motor
trouble. Connection trouble of the
connector and the harness. PCU PWB
trouble.

Use SIM6-1 to check the operation of the

fusing motor. Replace the Fusing motor.
Check connection of the connectors and
the harness. Replace the PCU PWB.

L4-04

Drum motor
trouble

The motor lock signal is detected during

rotation of the drum motor. Drum motor
trouble. Drum unit trouble. Harness and
connector connection trouble. PCU PWB
trouble Developing unit trouble.

Use SIM25-1 to check the operation of the

drum motor. Replace the drum motor.
Check connection of the connectors and
the harness. Replace the PCU PWB.
Replace the drum unit. Replace the
developing unit.

L4-11

No change in the shifter home position

sensor signal is detected in the operation
of the shifter initializing. Shift motor
Shift motor trouble
trouble. PCU PWB trouble. Connection
trouble of the connector and the harness.
Shifter home position sensor trouble.

Use SIM6-1 to check the shift operation.

Use SIM30-1 to check the operation of the
shifter home position sensor. Replace the
shift motor. Replace the PCU PWB. Check
connection of the connector and the
harness. Replace the shifter home position
sensor.

L4-31

The fan operation signal is not detected

Paper exit cooling within the specified time in the paper exit
fan (POFM1)
cooling fan operation. Paper exit cooling
trouble
fan trouble. PCU PWB trouble Connection
trouble of the connector and the harness.

Check connection of the connectors and

the harness. Use SIM6-2 to check the
rotating operation of the fan. Replace the
paper exit cooling fan. Replace the PCU
PWB.

L4-03

Code

L4-32

L4-34

Description

Causes

Remedy

Power source
cooling fan
(PSFM1) trouble

The fan operation signal is not detected within

the specified time in the power cooling fan
operation. Power cooling fan trouble. PCU PWB
trouble. Connection trouble of the connector and
the harness.

Use SIM6-2 to check the operation

of the fan motor. Replace the power
cooling fan. Replace the PCU PWB.
Check/replace the connector or the
harness.

LSU cooling fan

(LSUCFM)
trouble

When the LSU cooling fan is operated, the fan

operation signal is not detected within the
specified time. LSU cooling fan trouble. PCU
PWB trouble. Connection trouble of the
connector and the harness.

Use SIM6-2 to check the operation

of the fan motor. Replace the LSU
cooling fan. Replace the PCU PWB.
Replace the LSU control PWB.
Check connection of the connector
and the harness.

20

L4-35

Use SIM6-2 to check the operation

Paper exit cooling Paper exit cooling fan trouble. PCU PWB
of the fan motor. Replace the paper
fan (POFM2)
trouble. Connection trouble of the connector and exit cooling fan. Replace the PCU
trouble
the harness.
PWB. Check connection of the
connector and the harness.

L4-40

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
Ozone fan
motor trouble. The fan does not rotate because
(OZFM1) trouble
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Replace the fan
motor / the PCU PWB. Check
connection of the connector and the
harness.

L4-43

The fan operation signal is not detected within

Paper exit cooling the specified time in the paper exit cooling fan
fan (POFM3)
operation. Paper exit cooling fan trouble. PCU
trouble
PWB trouble Connection trouble of the
connector and the harness.

Check connection of the connector

and the harness. Use SIM6-2 to
check the operation of the fan motor.
Replace the paper exit cooling fan.
Replace the PCU PWB.

L4-44

Power source
cooling fan
(PSFM2) trouble

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
motor trouble. The fan does not rotate because
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Check the harness
and the connector between the PCU
PWB and the fan motor.. Replace
the fan motor / the PCU PWB.

L4-50

Process cooling
fan (PROFM1)
trouble

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
motor trouble. The fan does not rotate because
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Check the harness
and the connector between the PCU
PWB and the fan motor.. Replace
the fan motor / the PCU PWB.

L6-10

Polygon motor
trouble

The motor does not reach the specified rpm in 8

sec after starting rotation of the polygon motor.
Polygon motor trouble. LSU control PWB
trouble. Connection trouble of the connector and
the harness.

Use SIM61-1 to check the operation

of the polygon motor. Check
connection of the connector and the
harness. Replace the polygon motor.
Replace the LSU. Replace the LSU
control PWB.

L8-01

Full wave signal

detection error

No full wave signal is detected. PCU PWB

Replace the PCU PWB. Replace the
trouble Power unit trouble. Connection trouble of power unit. Check connection of the
the connector and the harness.
connector and the harness.

Full wave signal

error

An abnormality in the full wave signal frequency

is detected. (The frequency is detected as 65Hz
or above, or 45Hz or less.) PCU PWB trouble.
Power unit trouble. Connection trouble of the
connector and the harness. Power frequency,
waveform abnormality.

L8-02

Code

L8-20

Description

Causes

Communication error of
Mother board PWB - MFP PWB connection
MFP PWB/ Mother
trouble. MFP PWB trouble. Mother trouble.
board

Replace the PCU PWB. Replace the

power unit. Check connection of the
connector and the harness. Check
the power waveform.

Remedy
Check connection between the
mother board and the MFP PWB.
Check the ground of the main unit.
Replace the MFPC PWB. Replace
the mother board.

21

Communication error between the MFP PWB

and the PCI. Connection failure of
connectors and harness between the MFP
PWB and the PCI. MFP PWB trouble. PCI
control PWB trouble.

Check connection of the harness

and connectors between the MFO
PWB and the PCI. Check the MFP
PWB and replace if necessary.
Check the PCI control PWB and
replace if necessary

PCI fan error

The PCI fan operation signal is not deleted.

PCI fan trouble. PCI control PWB trouble.

Check connection of the

connectors and harness between
the PCI fan and the PCI control
PWB. Check the PCI control PWB
and replace if necessary Replace
the PCI fan.

P1-02

Plasma generating
device error

Connection failure of connectors and

garness between the plasma generating
device and the PCI control PWB. Plasma
generating device trouble. PCI control PWB
trouble.

Check connection of the

connectors and harness between
the plasma generating device and
PCI control PWB. Replace the
plasma generating device. Check
the PCI control PWB and replace if
necessary

PC--

Personal counter not

detected

The personal counter is not installed. The

personal counter is not detected.

Check connection of the

connectors and the harness.
Replace the SCU PWB.

U1-01

Battery trouble

Battery life Battery circuit abnormality

Check to confirm that the battery

voltage is about 2.0V or above.

U2-00

MFP EEPROM
read/write error

MFP PWB EEPROM trouble. EEPROM

socket contact trouble. MFP PWB trouble.
Strong external noises.

Replace the MFP PWB EEPROM.

Replace the MFP PWB. Check the
power environment.

U2-05

The HDD or the MFP PWB which differs

HDD/MFP PWB SRAM
from that before turning OFF the power is
contents inconsistency
installed. HDD trouble. MFP PWB trouble.

Use SIM16 to cancel the error. If

there is backup data (export data
by device cloning), import it.

U2-11

MFP PWB EEPROM

counter check sum
error

Use SIM16 to cancel the error.

Replace the MFP PWB.

U2-30

Inconsistency between the manufacturing

No. saved in the PCU PWB and that in the
MFP PWB and PCU
MFP PWB. When replacing the PCU PWB or
PWB manufacturing
the MFP PWB, the EEPROM which was
No. data inconsistency mounted on the PWB before replacement is
not mounted on the new PWB. MFP PWB
trouble. PCU PWB trouble

P1-00

P1-01

Code

U2-40

PCI Communication
error

Description
SD card system
storage data area
error

MFP PWB EEPROM trouble. EEPROM

socket contact trouble. MFP PWB trouble.
Strong external noises.

Causes
File error occurs in the SD card
system storage data partition. SD
card trouble. MFP PWB trouble.

Check that the EEPROM is

properly set. Check to confirm that
the EEPROM which was mounted
on the PWB before replacement is
mounted on the new PWB.
Replace the MFP PWB. Replace
the PCU PWB.

Remedy
Turn OFF/ON the power and the backup data
in the HDD are written into the SD card and
the machine is automatically booted. Check
the MFP PWB and replace if necessary.
Check the SD card and replace if necessary.

22

HDD system storage

data area error

File error occurs in the HDD

system saved data area disabling
backup of the saved file of the
machine adjustment value in the
SD card. HDD trouble. MFP PWB
trouble.

Check the HDD, and replace if necessary.

Check the MFP PWB, and replace if
necessary. When replacing the HDD and MFP
PWB, refer to the chapter of necessary
procedures of HDD and MFP PWB
replacement.

U2-42

Machine adjustment
data (system storage
data area) error

The saved file of the machine

adjustment values in the SD card
and the HDD cannot be found or is
broken. Both of the SD card set
data and HDD system saved data
area are corrupted. HDD trouble.
MFP PWB trouble. SD card
trouble.

Check the HDD, and replace if necessary.

Check the MFP PWB, and replace if
necessary. Check the SD card, and replace if
necessary. Use SIM to adjust the machine
again and set the adjustment values.

U2-50

HDD user
authentication data
check sum error

HDD trouble. MFP PWB trouble.

Strong external noises

Check the data related to the check sum error

(address book, image send system
registration data) Use SIM16 to cancel U2
trouble. Replace the HDD. Replace the MFP
PWB.

U2-60

Water Mark check

error

Watermark data trouble

Use SIM49-5 to upload the watermark data.

SCU PWB EEPROM

read/write error

Replace the SCU PWB EEPROM. Replace

the SCU PWB. Check contact of the
SCU PWB EEPROM trouble. SCU EEPROM socket. Put down the
PWB trouble. EEPROM socket
counter/adjustment values in the simulation to
contact trouble.
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

SCU PWB EEPROM

check sum error

SCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. SCU PWB trouble.
EEPROM socket contact trouble.

Replace the SCU PWB EEPROM. Replace

the SCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

PCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. PCU PWB trouble
EEPROM socket contact trouble.

Replace the PCU PWB EEPROM. Replace

the PCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

PCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. PCU PWB trouble
EEPROM socket contact trouble.

Replace the PCU PWB EEPROM. Replace

the PCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

U2-41

U2-80

U2-81

U2-90

U2-91

PCU PWB EEPROM

read/write error

PCU PWB EEPROM

check sum error

23

U5-00

Code

Document feed unit

communication error

Description

Connector, harness connection

trouble. SCU PWB trouble. DSPF
PWB trouble.

Turn OFF/ON the power. Check connection of

the connector and the harness. Replace the
SCU PWB. Replace the DSPF PWB.

Causes

Remedy
Use SIM2-3 to check the operation.
Check the DSPF PWB and the driver
PWB connection of the connector and
the harness.

U5-16

Document feed unit

Fan motor trouble. Connection trouble of
fan (SPFFAN) trouble the connector and the harness.

U5-30

Document feed unit

tray lift up trouble

STUD does not turn ON 5 times

continuously within the specified time.
STUD/STLD sensor trouble. Connection
trouble of the connector and harness.
DSPF PWB trouble.

Replace the STUD/STLD sensor.

Check connection of the connector and
the harness. Replace the DSPF PWB.

U5-31

Document feed unit

tray lift down trouble

STLD does not turn OFF within the

specified time. STUD/STLD sensor
trouble. Connection trouble of the
connector and the harness. DSPF PWB
trouble.

Replace the STUD/STLD sensor.

Check connection of the connector and
the harness. Replace the DSPF PWB.

U6-00

Error when testing the communication line

after turning ON the power or canceling
Communication error
the simulation. Connector, harness
of PCU PWB/ Desk
connection trouble. Desk control PWB
paper feed unit
trouble. PCU PWB trouble Strong external
noises.

Turn OFF/ON the power to cancel.

Check the connector and the harness
in the communication line. Replace the
desk control PWB. Replace the PCU
PWB.

U6-01

DLUD1 does not turn ON within the

specified time when lift-up operation.
Desk paper feed tray DLUD1 sensor trouble. Desk control PWB
1 lift trouble
trouble. Lift unit trouble. Connection
trouble of the connector and the harness.
PCU PWB trouble

Replace the DLDU1 sensor. Replace

the desk control PWB. Replace the lift
unit. Check connection of the
connector and the harness. Replace
the PCU PWB.

U6-02

DLUD2 does not turn ON within the

specified time when lift-up operation.
Desk paper feed tray DLUD2 sensor trouble. Desk control PWB
2 lift trouble
trouble. Lift unit trouble. Connection
trouble of the connector and the harness.
PCU PWB trouble

Replace the DLDU2 sensor. Replace

the desk control PWB. Replace the lift
unit. Check connection of the
connector and the harness. Replace
the PCU PWB.

U6-09

LCC lift trouble

No change in the lift motor rotation sensor

signal is detected within the specified time
after outputting the lift motor ON signal.
The lift motor rotation sensor signal varies
though the lift motor is stopped. Lift motor
rotation sensor trouble. LCC control PWB
trouble Lift mechanism trouble. Lift motor
trouble. Connection trouble of the
connector and the harness.

Use SIM4-2 and 4-3 to check the

operation of the sensor and the lift
motor. Replace the lift motor rotation
sensor. Replace the LCC control PWB.
Replace the lift mechanism. Replace
the lift motor. Check connection of the
connector and the harness. Use SIM15
to cancel the trouble.

U6-10

Desk paper feed unit

Desk paper feed motor trouble (motor

Use SIM4-3 to check the operation of

24
lock, motor rpm abnormality, over-current
paper transport motor to the motor). Desk control PWB trouble.
trouble
Connection trouble of the connector and
the harness.

U6-20

U6-21

Code

the desk transport motor. Replace the

desk control PWB. Replace the desk
paper feed motor. Check connection of
the connector and the harness.

PCU PWB - LCC

communication error

Error when testing the communication line

after turning ON the power or canceling
the simulation. LCC control PWB trouble.
PCU PWB trouble. Connector, harness
connection trouble. Strong external
noises. Improper combination between
the main unit and the LCC.

Cancel the error by turning OFF/ON

the power. Check the connector and
the harness in the communication line.
Replace the LCC control PWB.
Replace the PCU PWB.

LCC paper transport

motor trouble

No change in the paper transport motor

rotation sensor signal is detected within
the specified time after outputting the
paper transport motor ON signal. The
paper transport motor rotation sensor
signal varies though the paper transport
motor is stopped. Paper transport motor
rotation sensor trouble. LCC control PWB
trouble. Mechanism trouble. Paper
transport motor trouble. Connection
trouble of the connector and the harness.

Use SIM4-3 to check the operation of

the paper transport motor. Replace the
paper transport motor. Replace the
LCC control PWB. Replace the
mechanism. Replace the paper
transport motor. Check connection of
the connector and the harness

Description

Causes

Remedy

U6-22

LCC 24V power

trouble

The DC24V power is not supplied

from the main unit to the LCC.
Connector, harness connection
trouble. LCC control PWB trouble.
Power source unit trouble.

U6-50

Desk - Main unit

combination trouble

Improper combination between the

Install a desk which is proper for the main
main unit and the desk. Desk control
unit mode. Replace the desk control PWB.
PWB trouble.

U6-51

LCC - Main unit

combination trouble

Improper combination between the

main unit and the LCC. LCC control
PWB trouble

Install a LCC which is proper for the main

unit mode. Replace the LCC control PWB.

U6-52

PCU - Paper feed

desk communication
trouble.

Connection failure between the

machine and the paper feed tray 2
(desk unit). PCU PWB trouble.

Check connection of the connector and the

harness. Replace the PCU PWB.

MFP PWB - Vendor

machine
communication error

Improper setting of the vendor

machine specifications (SIMI26-3).
Vendor machine trouble. MFP PWB
trouble. Connector, harness

Cancel the error by turning OFF/ON the

power. Check the connector and the
harness in the communication line.
Change the specifications of the vendor

U7-50

Check the connector and the harness in

the power line. Replace the power unit.
Replace the LCC control PWB.

25
connection trouble. Strong external
noises.

machine (SIM26-3). Replace the MFP

PWB.

Vendor machine error

Serial vendor machine trouble.

Connector, harness connection
trouble.

"Err.XX" is displayed on the operation

panel of the vendor. (XX is the detail code.)
Repair the vendor machine referring to the
detail code. Check the connector and the
harness in the communication line.

U9-01

Touch panel trouble

SCU PWB trouble. Connector and

harness related with the touch panel
connection trouble.

Replace the SCU PWB. Check the

connector and the harness related with the
touch panel in the communication line.

UC-02

IPD/DOCC ASIC IPD

section error

SCU PWB trouble (IPD/DOCC ASIC

trouble).

Replace the SCU PWB.

UC-20

IPD/DOCC ASIC
DOCC section error

SCU PWB trouble (IPD/DOCC ASIC

trouble).

Replace the SCU PWB.

U7-51

Sharp MXM564FN Error Codes List page 1 (from 17)

Code

Description

Causes

Remedy

A0-01

The firmware version-up is not

completed properly by interruption
PCU PWB ROM error
of the power during the version-up
operation, etc. ROM trouble.

Use SIM49-1 to perform the version-up

procedure again. Replace the ROM.

A0-02

The firmware version-up is not

completed properly by interruption
SCU PWB ROM error
of the power during the version-up
operation, etc. ROM trouble.

Use SIM49-1 to perform the version-up

procedure again. Replace the ROM.

A0-04

ACU PWB ROM error

(when scanner
expansion kit is
installed)

The firmware update is failed

because of turning OFF the power
during the firmware update
operation, etc. ROM trouble.

Use SIM49-1 to execute update of the

firmware. Replace the ROM.

A0-15

DSK BOOT version

disagreement

Firmware combination error

between the DSK and the BOOT.

Check the combination between the DSK and

the BOOT.

A0-17

Inconsistency
between the UI data
and the CPU
firmware version

Combination error between the UI

contents data and the CPU UI
firmware version.

Install the firmware in the all firmware version

up mode.

A0-20

Conflict firmware and Inconsistency between the MFP

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (MFP)
data version.

A0-21

Conflict firmware and Inconsistency between the PCU

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (PCU)
data version.

A0-22

Conflict firmware and Inconsistency between the SCU

EEPROM data
firmware version and the EEPROM Check the combination of the firmware.
version (SCU)
data version.

26

C1-10

C4-20

Code

The main charger unit is not

installed properly. There is an
abnormality in the main charger
Main charger trouble unit. Disconnection of the high
voltage PWB connector. MC/DV
high voltage PWB trouble. PCU
PWB trouble

Transfer output
trouble

Transfer unit abnormality. Transfer

unit insertion trouble. TC output
harness disconnection, breakage.
OPC drum abnormality (does not
rotate). High voltage PWB trouble
PCU PWB trouble.

Description

Check the output of the main charger with

SIM8-2. Check disconnection of the main
charger./Replace. Check disconnection of the
high voltage PWB connector./Replace.
Replace the MC/DV high voltage PWB.
Replace the PCU PWB.
Replace the transfer unit. Reinsert the
transfer unit. Check or replace the TC output
harness Replace the high voltage PWB.
Replace the PCU PWB.

Causes

Remedy

E6-10

Shading error
Installation error of the CCD unit harness. CCD
(Black correction) unit trouble. DSPF PWB trouble.

Check the installing state of the

harness to the CCD unit. Check the
CCD unit / the DSPF PWB.

E6-11

Installation error of the CCD unit harness. Copy

Shading error
lamp lighting trouble. Dirt on the reference white
(White correction) plate. CCD unit trouble. DSPF PWB trouble.
Shading adjustment error

Check the installing state of the

harness the CCD unit. Clean the
reference white plate. Check the
CCD unit / the DSPF PWB.

E6-14

CCD-ASIC error

DSPF PWB trouble.

Replace the DSPF PWB.

E7-01

MFP image data

error

Check connection of the connector

Image data transfer error in the MFP PWB. MFP
and the harness of the MFP PWB.
PWB trouble.
Replace the MFP PWB.

HDD trouble
(when the
mirroring kit is
installed)

When installing the mirroring kit, the HDD of the

machine or the HDD of the mirroring kit breaks
down or connection fails.. Defective installation
of the mirroring kit. Breakdown of the HDD of the
mirroring kit. Defective connection between the
HDD and the mirroring kit harness. MFP PWB
trouble.

Use SIM62-20 to check the trouble.

Check installation of the mirroring
kit and replace if necessary.
Replace the broken HDD. Replace
the mirroring kit. Replace the MFP
PWB.

E7-03

HDD trouble

Connector, harness connection trouble in the

MFP PWB and HDD. HDD error file
management area data abnormality (FAT
breakage). MFP PWB trouble.

Check connection of the connector

and the harness of the MFP PWB
and HDD. Use SIM62-2,3 to check
read/write operations of the HDD.
Replace the HDD. Replace the
MFP PWB.

E7-04

HDD-ASIC error

HDD-ASIC trouble. An error occurs in the HDDASIC self test when booting.

Replace the MFP PWB.

E7-07

SD card error

SD card trouble or contact error. MFP PWB

trouble.

Replace the SD card. Check the SD

card socket. Replace the MFPC
PWB.

E7-10

Shading error
Abnormality in the CCD black scan level when
Check connection of the harness to
(Black correction) the scanner lamp is turned OFF. Improper
the CCD unit. Check the CCD unit /
installation of the harness to the CCD unit. CCD the SCU PWB.

E7-02

27
unit abnormality. SCU PWB abnormality.

E7-11

Code

Abnormality in the CCD white reference plate

scan level when the scanner lamp is turned ON.
Shading error
Improper installation of the harness to the CCD
(White correction) unit. Dirt on the mirror, lens, and the reference
white plate. Scanner lamp lighting trouble. CCD
unit abnormality. SCU PWB abnormality.

Description

Check connection of the harness to

the CCD unit. Check connection of
the harness to the scanner lamp
unit. Clean the mirror, the lens, and
the reference white plate. Check
the CCD unit / the SCU PWB.

Causes
SCU PWB trouble.

Remedy
Check the SCU PWB.
Replace the SCU PWB.

E7-14

CCD-ASIC error

E7-20

Use SIM61-1 to check the

Optical axis shift. Reduced laser power, lighting error, operation of the LSU. Check
LSU laser detection
laser diode trouble. Harness and connector trouble
the PWB and connection of
error
between the LD/BD PWB and the LSU control PWB. the harness in the LSU.
Replace the LSU.

E7-21

LSU laser
deterioration
trouble

Use SIM61-1 to check the

operation of the LSU. Check
the PWB and connection of
the harness in the LSU.
Replace the LSU.

E7-24

Use SIM61-1 to check the

operation of the LSU. Check
Disconnection or improper connection of the harness the harness and the
LSU LD driver error and the connector between the LD PWB and the LSU connector between the LD
control PWB. LD PWB/LSU control PWB trouble.
PWB and the LSU control
PWB. Replace the LD PWB /
LSU control PWB.

Power reduction due to laser deterioration. Harness

and connector disconnection/insertion trouble
between the LD PWB and the LSU control PWB.

Check connection of the

connector and the harness
between the PCU PWB and
the LSU control PWB.
Replace the LSU control
PWB. Replace the PCU
PWB.

E7-28

LSU-PCU
connection error

Communication error between the CPU in the PCU

PWB and the LSU control ASIC. Improper connection
of the communication connector between the PCU
PWB and the LSU control PWB. Harness trouble
between the PCU PWB and the LSU control PWB.
PCU PWB or LSU control PWB trouble

E7-29

LSU ASIC
frequency error

Oscillation abnormality of the external oscillator and

the internal oscillating circuit used in the LSU ASIC.
LSU ASIC abnormality on the LSU ASIC PWB.

Replace the LSU control

PWB.

E7-42

Data error (ACRE

ASIC)

Image transfer trouble. PWB.

Check the connection state of

the ACRE ASIC PWB
connector. Replace the
ACRE ASIC PWB.

E7-46

Check the installation state of

Compression data abnormality. Garbled data are
the PWB. Check connection
Decode error
produced in image compression/ transmission. ACRE of the ACRE ASIC PWB.
(ACRE ASIC)PWB.
ASIC PWB trouble.
Replace the ACRE ASIC
PWB.

28

E7-47

Combination error
Connect to the scanner expansion PWB (ACRE) with Update the firmware on
between MFP PWB
the firmware which does not support MFP PWB
SIM49-1 or SIM49-10.
and ACRE firmware

E7-48

Memory error
(ACRE ASIC)

Code

DIMM trouble, memory slot trouble. DIMM insertion

trouble, different DIMM inserted.

Description

Causes
Watermark data trouble

DIMM trouble. Replace the

PWB.

Remedy
Use SIM49-5 to upload the
watermark data. Replace the HDD.

E7-49

Water Mark data error

E7-50

Check the kind and the version of

A PWB, or firmware, or LSU which is not
the firmware. Check the LSU, and
supported by the machine specifications
Engine connection trouble
replace it if necessary. Check the
is detected in the PCU PWB. PCU PWB
PCU PWB, and replace it if
trouble. LSU trouble.
necessary.

E7-55

PWB information sum

error (Engine detection)

PCU EEPROM sum check error. PCU

EEPROM trouble. PCU EEPROM
contact trouble. Malfunction due to
noises

E7-60

Combination error
between the MFP PWB
and other PWB, firmware

A PWB or firmware which is not

supported by the machine specifications
Check the kind and the version of
is detected in the MFP PWB. MFP PWB
the firmware. Check the MFP PWB,
trouble. The PWB/firmware which is not
and replace it if necessary.
supported by the machine specifications
is connected.

E7-61

Combination error
between the MFP PWB
and the PCU PWB

Combination error between the MFP

PWB and the PCU PWB. MFP PWB
trouble. PCU PWB trouble.

E7-65

MFP PWB EEPROM device breakdown.

MFP EEPROM sum check
Replace the MFP PWB. Replace
Contact trouble of the MFP EEPROM
error
the MFP PWB EEPROM
device. Malfunction due to noises.
SCU PWB connector connection trouble.
SCU PWB - MFP PWB connection
trouble. SCU PWB mother board
connection trouble. SCU PWB trouble.
MFP PWB trouble. Mother board trouble.

E7-80

MFP-SCU PWB
communication error

E7-89

Communication error
between MFPc PWB CPU No response can be obtained from the
and energy-saving NIC
energy-saving NIC controller
controller

E7-90

MFP - PCU PWB

communication error

E7-91

FAX reception image data Image data process abnormality. HDD

PCU PWB - MFP PWB connection

trouble. PCU PWB trouble. MFP PWB
trouble.

Replace the PCU PWB. Replace

the PCU EEPROM.

Check the combination between

the MFP PWB and the PCU PWB.
Replace the MFP PWB. Replace
the PCU PWB.

Check connection of the SCU

PWB, the MFP PWB, and the
mother board. Check the ground.
Replace the SCU PWB. Replace
the MFP PWB. Replace the mother
board.
Replace the MFP PWB.
Check connection of the PCU
PWB, the MFP PWB, Check the
ground. Replace the PCU PWB.
Replace the MFP PWB.
Use SIM60-1 to check the

29
read/write operations of the
trouble. SD card trouble or contact error.
memory. Replace the HDD.
Image compression data corruption.
Replace or check installation of the
MFP PWB trouble. FAX control PWB
SD card. Replace the MFP PWB.
trouble.
Replace the FAX control PWB.

error

Code

Description

Causes

Remedy

Image data process abnormality.

Use SIM60-1 to check the read/write
HDD trouble. Image compression operations of the memory. Replace
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.

E7-92

Copy image data error

E7-93

Image data process abnormality.

Use SIM60-1 to check the read/write
Copy, image send, filing, print
HDD trouble. Image compression operations of the memory. Replace
image data process error
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.

E7-94

Image data process abnormality.

Use SIM60-1 to check the read/write
Image file data process error
HDD trouble. Image compression operations of the memory. Replace
(when importing file data)
data corruption. MFP PWB trouble. the HDD. Replace the MFP PWB.
Use SIM60-1 to check the read/write
operations of the memory. DIMM
memory socket check. Replace the
DIMM memory.

E7-95

MFP PWB DIMM memory

check error (Soc)

Memory data corruption occurs

MFP PWB trouble. DIMM memory
trouble or contact error

E7-96

MFP PWB DIMM memory

check error (ASIC)

Memory data corruption occurs.

DIMM memory trouble or contact
error MFP PWB trouble.

Use SIM60-1 to check the read/write

operations of the memory. Replace
the HDD. Replace the MFP PWB.

E7-A0

LSU LD PWB EEPROM

read/write error

EEPROM/LD driver trouble.

EEPROM/LD driver access circuit
trouble.

Check connection of the connector

and the harness of the LD PWB and
the PCU PWB. Replace the PCU
PWB. If the above remedies cannot
delete the trouble replace the LSU.

E7-A5

Installation error of HDD

which was used in the
mirroring kit

HDD which was used in the

Replace the HDD with one which has
mirroring kit is installed to the MFP
not been used in the mirroring kit.
without the mirroring kit.

E7-A6

Compact flash memory

trouble

Compact flash memory trouble.

MFP PWB trouble. File system
control area data trouble.

Automatic toner density

adjustment error
The sampling level in the
EE-EC
automatic toner density
adjustment is outside of
128+-3

EE-EL

Automatic toner density

adjustment error (Over toner)
The sampling level in the
automatic toner density
adjustment is 77 or less or
the control voltage is 207 or
above.

Replace the compact flash memory.

Replace the MFP PWB.

Toner density sensor trouble.

Replace the toner density sensor.
Developing unit trouble. PCU PWB Replace the developing unit. Replace
trouble.
the PCU PWB.

Toner density sensor trouble.

Charging voltage/ developing
voltage trouble, toner density
trouble, or developing unit trouble.
PCU PWB trouble.

Replace the toner density sensor.

Replace the developing unit. Replace
the PCU PWB.

30

Code

Description

Automatic toner density

adjustment error (Under
toner)
The sampling level in the
EE-EU
automatic toner density
adjustment is 177 or above or
the control voltage is 52 or
less.

Causes

Remedy

Toner density sensor trouble.

Charging voltage/ developing
voltage trouble, toner density
trouble, or developing unit
trouble. PCU PWB trouble.

Replace the toner density sensor.

Replace the developing unit. Replace
the PCU PWB.

F1-00

Finisher - PCU PWB

communication error

Connection trouble of the

connector and the harness
between the finisher and the PCU
PWB. Finisher control PWB
trouble. PCU PWB trouble.
Strong external noises.

Check the connector and the harness

between the finisher and the PCU
PWB. Replace the finisher control
PWB. Replace the PCU PWB.

F1-03

Finisher paper exit roller lift motor

trouble. Harness and connector
Finisher paper exit roller lifting
connection trouble. Home
operation trouble
position sensor trouble. Finisher
control PWB trouble.

Use SIM3-3 to check the operation of

the paper exit roller lift motor. Replace
the paper exit roller lift motor. Check
connection of the connector and the
harness. Replace the home position
sensor. Replace the finisher control
PWB.

F1-08

Stapler shift trouble

Stapler shift motor trouble.

Finisher control PWB trouble.
Home position sensor trouble.

Use SIM3-3 to check the operation of

the stapler shift motor. Replace the
stapler shift motor. Check connection of
the connector and the harness.
Replace the home position sensor.
Replace the finisher control PWB.

F1-10

Staple operation trouble

Staple motor trouble. Finisher

control PWB trouble. Home
position sensor trouble.

Use SIM3-3 to check the operation of

the staple motor. Replace the staple
motor. Check connection of the
connector and the harness. Replace
the home position sensor. Replace the
finisher control PWB.

F1-11

Grip motor trouble. Finisher

control PWB trouble. Grip arm
Finisher grip operation trouble
trouble. Home position sensor
trouble.

Use SIM3-3 to check the operation of

the grip motor. Replace the grip motor.
Replace the finisher control PWB.
Replace the grip arm. Replace the
home position sensor.

F1-15

Finisher paper exit tray lift

operation trouble

Paper exit tray lift motor trouble.

Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper exit tray lift motor. Replace
the finisher control PWB. Replace the
paper exit tray lift motor.

F1-19

Finisher alignment operation

trouble F

Finisher paper alignment motor

lock. Motor speed abnormality.
Over-current to the motor.
Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper alignment motor F. Replace
the finisher control PWB. Replace the
paper alignment motor F.

31

F1-20

F1-21

Code

Finisher alignment operation

trouble R

Finisher paper alignment motor

lock. Motor speed abnormality.
Over-current to the motor.
Finisher control PWB trouble.

Use SIM3-3 to check the operation of

the paper alignment motor R. Replace
the finisher control PWB. Replace the
paper alignment motor R.

Finisher fan trouble

Finisher fan motor trouble.

Finisher control PWB trouble.
Harness and connector
connection trouble.

Use SIM3-3 to check the operation of

the fan motor. Check connection
between the finisher control PWB and
the fan. Replace the fan. Replace the
finisher control PWB.

Description

Causes

Remedy

F1-22

Motor harness short/open trouble. Control

Finisher assist motor
PWB trouble. Connection
trouble
harness/connector connection trouble

Check the operation of the rear edge

assist motor with SIM3-3. Check
connection from the control PWB to
the motor. Replace the control PWB.

F1-23

Finisher shutter
trouble

Motor lock trouble. Control PWB trouble,

home position sensor trouble. Connection
harness/connector connection trouble.

Check the operation of the rear edge

assist motor with SIM3-3. Check
connection from the control PWB to
the motor. Replace the control PWB.

F1-30

Check connection of the connector

Finisher - saddle unit
Connector and harness connection trouble. and the harness. Turn OFF/ON the
communication
Finisher control PWB trouble.
power. Replace the finisher control
trouble
PWB.

F1-31

Motor lock trouble. Control PWB trouble,

Saddle paper folding
home position sensor trouble. Connection
trouble
harness/connector connection trouble.

Check the operation of the saddle

motor with SIM3-3. Check connection
from the control PWB to the motor.
Replace the control PWB. Replace
the sensor.

F1-32

Connector/harness connection trouble or

disconnection between the finisher and the
Finisher - Punch unit punch unit. Finisher control PWB trouble.
communication error PCU PWB trouble. Malfunction due to
noises. The punch unit is in the adjustment
mode.

Check the connector and the harness

between the finisher and the punch
unit. Replace the finisher control
PWB. Replace the PCU PWB. Cancel
the adjustment mode of the punch
unit.

F1-33

F1-34

F1-36

Punch unit shift

operation trouble

Use SIM3-3 to check the operation of

the punch shifting. Replace the punch
Punch shift motor trouble. Finisher control
shift motor. Replace the finisher
PWB trouble. Home position sensor trouble.
control PWB. Replace the home
Harness and connector connection trouble
position sensor. Check connection of
the connectors and the harness.

Punch operation
trouble

Check the punch operation. Replace

Punch motor trouble. Finisher control PWB the punch motor. Replace the finisher
trouble. Home position sensor trouble.
control PWB. Replace the home
Harness and connector connection trouble. position sensor. Check connection of
the connectors and the harness.

Punch paper edge

detection error

Punch paper edge sensor trouble. Harness Use SIM3-2 to check the operation of
disconnection. Finisher control PWB
the sensor. Replace the punch paper

32
edge sensor. Replace the finisher
control PWB. Replace the punch
control PWB.

trouble. Punch control PWB trouble.

F1-37

F1-38

Code

Finisher data backup Finisher control PWB trouble. Malfunction

RAM error
due to noises

Replace the finisher control PWB.

Readjust the finisher. (Use SIM310,Finisher control PWB DIP SW
adjustment.)

Punch data backup

RAM error

Replace the punch control PWB. Set

the punch unit specifications, and
adjust the sensor. (Punch unit control
PWB DIP SW adjustment.)

Description

Punch control PWB trouble. Malfunction

due to noises

Causes

Remedy

F1-39

Punch paper dust

sensor error

Use SIM3-2 to check the operation of the

Punch dust sensor trouble. Harness
sensor. Check connection of the connectors
and connector connection trouble.
and the harness. Replace the punch dust
Finisher control PWB trouble. Punch
sensor. Replace the finisher control PWB.
unit control PWB trouble.
Replace the punch unit control PWB.

F1-41

Saddle paper
positioning
operation trouble

Saddle paper positioning guide drive

motor trouble. Finisher control PWB
trouble. Home position sensor
trouble. Harness and connector
connection trouble.

F1-42

Use SIM3-3 to check the operation of the

Saddle roller guide motor trouble.
saddle roller guide motor. Check connection
Saddle guide motor Finisher control PWB trouble. Home
from the control PWB to the motor. Turn
trouble
position sensor trouble. Harness and
OFF/ON the power. Replace the control PWB.
connector connection trouble.
Replace the sensor.

F1-43

Saddle alignment
operation trouble

Use SIM3-3 to check the operation of the

Saddle alignment motor trouble.
Saddle alignment motor (FSPAM). Check
Finisher control PWB trouble. Home
connection from the control PWB to the motor.
position sensor trouble. Harness and
Turn OFF/ON the power. Replace the control
connector connection trouble.
PWB. Replace the sensor.

Saddle staple
motor R trouble

Use SIM3-3 to check the operation of the

Saddle staple motor R trouble.
Saddle staple motor R. Check connection
Finisher control PWB trouble. Home
from the control PWB to the motor. Turn
position sensor trouble. Harness and
OFF/ON the power. Replace the control PWB.
connector connection trouble.
Replace the sensor.

Saddle staple
trouble

Use SIM3-3 to check the operation of the

Saddle staple motor trouble. Finisher
saddle staple motor. Check connection from
control PWB trouble. Home position
the control PWB to the motor. Turn OFF/ON
sensor trouble. Harness and
the power. Replace the control PWB. Replace
connector connection trouble
the sensor.

F1-44

F1-45

F1-46

Saddle pushing
Saddle motor trouble. Finisher
plate motor trouble control PWB trouble. Home position
sensor trouble. Harness and
connector connection trouble.

Use SIM3-3 to check the operation of the

saddle paper positioning motor. Check
connection from the control PWB to the motor.
Turn OFF/ON the power. Replace the control
PWB. Replace the sensor.

Use SIM3-3 to check the operation of the

saddle motor. Check connection from the
control PWB to the motor. Turn OFF/ON the
power. Replace the control PWB. Replace the

Code

Description

Causes
33

Remedy

F1-52

Finisher micro
switch trouble

Finisher control PWB trouble. Each micro

switch trouble. Harness and connector
connection trouble.

Use SIM3-2 to check the operations of

the front door/ upper door open
detection and the oscillation guide close
detection. Check connection from the
control PWB to the sensor. Replace the
control PWB. Replace the sensor.

F2-22

Discharge lamp
trouble

Contact trouble between the discharge

lamp PWB and the PCU PWB. Discharge
lamp PWB trouble. PCU PWB trouble.

Replace the discharge lamp PWB.

Check the harness and connector.
Replace the PCU PWB.

F2-39

Process
thermistor
trouble

Process thermistor trouble. Process

thermistor harness connection trouble.
PCU PWB trouble

Replace the process thermistor. Check

connection of the harness and the
connector. Replace the PCU PWB.

Toner density
sensor trouble.

Toner density sensor output abnormality

(Sample level 35 or less, or 220 or above)
Connection trouble of the connector and
the harness. Developing unit trouble. PCU
PWB trouble.

Replace the toner density sensor.

Check connection of the connector and
the harness. Replace the developing
unit. Replace the PCU PWB.

Image density
sensor troubles

Replace the image density sensor .

Image density sensor trouble. Sensor
Check connection of the sensor
harness and connector connection trouble.
harness and connector. Clean the
Image density sensor dirt. PCU PWB
image density sensor. Replace the PCU
trouble.
PWB.

F2-50

Drum phase
sensor trouble

Replace the drum phase sensor. Check

Drum phase sensor trouble. Drum phase
connection of the drum phase sensor
sensor harness and connector connection
harness and the connector. Repair the
trouble. Drum drive section trouble. PCU
drum drive section. Replace the PCU
PWB trouble.
PWB.

F2-58

Process humidity sensor trouble. Harness

Process humidity
and connector connection trouble. PCU
sensor trouble
PWB trouble.

Replace the process humidity sensor.

Check connection of the connectors
and the harness. Replace the PCU
PWB.

F2-64

Toner clutch trouble. Toner density sensor

Toner supply
trouble. Connector/harness trouble. PCU
operation trouble PWB trouble. Toner cartridge trouble.
Developing unit trouble.

Replace the toner clutch. Replace the

toner density sensor. Connector and
harness check. Replace the PCU PWB.
Replace the toner cartridge. Replace
the developing unit.

F2-70

Improper toner
cartridge
detection

An improper toner cartridge is inserted.

(The main unit detects a toner cartridge of Replace the toner cartridge. Replace
a different specification.) Toner cartridge
the PCU PWB.
trouble. PCU PWB trouble

F2-74

Toner cartridge
CRUM error

Toner cartridge (CRUM) trouble. PCU

PWB trouble. Connector/harness trouble.

F2-40

F2-45

Replace the toner cartridge. Replace

the PCU PWB. Connector and harness
check.

34

Fusing motor
trouble

The motor lock signal is detected during

rotation of the fusing motor. Fusing motor
trouble. Connection trouble of the
connector and the harness. PCU PWB
trouble.

Use SIM6-1 to check the operation of the

fusing motor. Replace the Fusing motor.
Check connection of the connectors and
the harness. Replace the PCU PWB.

L4-04

Drum motor
trouble

The motor lock signal is detected during

rotation of the drum motor. Drum motor
trouble. Drum unit trouble. Harness and
connector connection trouble. PCU PWB
trouble Developing unit trouble.

Use SIM25-1 to check the operation of the

drum motor. Replace the drum motor.
Check connection of the connectors and
the harness. Replace the PCU PWB.
Replace the drum unit. Replace the
developing unit.

L4-11

No change in the shifter home position

sensor signal is detected in the operation
of the shifter initializing. Shift motor
Shift motor trouble
trouble. PCU PWB trouble. Connection
trouble of the connector and the harness.
Shifter home position sensor trouble.

Use SIM6-1 to check the shift operation.

Use SIM30-1 to check the operation of the
shifter home position sensor. Replace the
shift motor. Replace the PCU PWB. Check
connection of the connector and the
harness. Replace the shifter home position
sensor.

L4-31

The fan operation signal is not detected

Paper exit cooling within the specified time in the paper exit
fan (POFM1)
cooling fan operation. Paper exit cooling
trouble
fan trouble. PCU PWB trouble Connection
trouble of the connector and the harness.

Check connection of the connectors and

the harness. Use SIM6-2 to check the
rotating operation of the fan. Replace the
paper exit cooling fan. Replace the PCU
PWB.

L4-03

Code

Causes

Remedy

Power source
cooling fan
(PSFM1) trouble

The fan operation signal is not detected within

the specified time in the power cooling fan
operation. Power cooling fan trouble. PCU PWB
trouble. Connection trouble of the connector and
the harness.

Use SIM6-2 to check the operation

of the fan motor. Replace the power
cooling fan. Replace the PCU PWB.
Check/replace the connector or the
harness.

L4-34

LSU cooling fan

(LSUCFM)
trouble

When the LSU cooling fan is operated, the fan

operation signal is not detected within the
specified time. LSU cooling fan trouble. PCU
PWB trouble. Connection trouble of the
connector and the harness.

Use SIM6-2 to check the operation

of the fan motor. Replace the LSU
cooling fan. Replace the PCU PWB.
Replace the LSU control PWB.
Check connection of the connector
and the harness.

L4-35

Use SIM6-2 to check the operation

Paper exit cooling Paper exit cooling fan trouble. PCU PWB
of the fan motor. Replace the paper
fan (POFM2)
trouble. Connection trouble of the connector and exit cooling fan. Replace the PCU
trouble
the harness.
PWB. Check connection of the
connector and the harness.

L4-40

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
Ozone fan
motor trouble. The fan does not rotate because
(OZFM1) trouble
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Replace the fan
motor / the PCU PWB. Check
connection of the connector and the
harness.

L4-43

Paper exit cooling The fan operation signal is not detected within

Check connection of the connector

L4-32

Description

35

fan (POFM3)
trouble

the specified time in the paper exit cooling fan

operation. Paper exit cooling fan trouble. PCU
PWB trouble Connection trouble of the
connector and the harness.

and the harness. Use SIM6-2 to

check the operation of the fan motor.
Replace the paper exit cooling fan.
Replace the PCU PWB.

L4-44

Power source
cooling fan
(PSFM2) trouble

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
motor trouble. The fan does not rotate because
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Check the harness
and the connector between the PCU
PWB and the fan motor.. Replace
the fan motor / the PCU PWB.

L4-50

Process cooling
fan (PROFM1)
trouble

Harness/connector trouble between the PCU

PWB and the fan motor. PCU PWB trouble. Fan
motor trouble. The fan does not rotate because
of the other trouble (No power supply to the fan
motor)

Use SIM6-2 to check the operation

of the fan motor. Check the harness
and the connector between the PCU
PWB and the fan motor.. Replace
the fan motor / the PCU PWB.

L6-10

Polygon motor
trouble

The motor does not reach the specified rpm in 8

sec after starting rotation of the polygon motor.
Polygon motor trouble. LSU control PWB
trouble. Connection trouble of the connector and
the harness.

Use SIM61-1 to check the operation

of the polygon motor. Check
connection of the connector and the
harness. Replace the polygon motor.
Replace the LSU. Replace the LSU
control PWB.

L8-01

Full wave signal

detection error

No full wave signal is detected. PCU PWB

Replace the PCU PWB. Replace the
trouble Power unit trouble. Connection trouble of power unit. Check connection of the
the connector and the harness.
connector and the harness.

Full wave signal

error

An abnormality in the full wave signal frequency

is detected. (The frequency is detected as 65Hz
or above, or 45Hz or less.) PCU PWB trouble.
Power unit trouble. Connection trouble of the
connector and the harness. Power frequency,
waveform abnormality.

L8-02

Code

L8-20

Description

Replace the PCU PWB. Replace the

power unit. Check connection of the
connector and the harness. Check
the power waveform.

Causes

Communication error of
Mother board PWB - MFP PWB connection
MFP PWB/ Mother
trouble. MFP PWB trouble. Mother trouble.
board

P1-00

PCI Communication
error

P1-01

PCI fan error

Communication error between the MFP PWB

and the PCI. Connection failure of
connectors and harness between the MFP
PWB and the PCI. MFP PWB trouble. PCI
control PWB trouble.
The PCI fan operation signal is not deleted.
PCI fan trouble. PCI control PWB trouble.

Remedy
Check connection between the
mother board and the MFP PWB.
Check the ground of the main unit.
Replace the MFPC PWB. Replace
the mother board.
Check connection of the harness
and connectors between the MFO
PWB and the PCI. Check the MFP
PWB and replace if necessary.
Check the PCI control PWB and
replace if necessary
Check connection of the
connectors and harness between
the PCI fan and the PCI control
PWB. Check the PCI control PWB
and replace if necessary Replace

36
the PCI fan.
Check connection of the
connectors and harness between
the plasma generating device and
PCI control PWB. Replace the
plasma generating device. Check
the PCI control PWB and replace if
necessary

P1-02

Plasma generating
device error

Connection failure of connectors and

garness between the plasma generating
device and the PCI control PWB. Plasma
generating device trouble. PCI control PWB
trouble.

PC--

Personal counter not

detected

The personal counter is not installed. The

personal counter is not detected.

Check connection of the

connectors and the harness.
Replace the SCU PWB.

U1-01

Battery trouble

Battery life Battery circuit abnormality

Check to confirm that the battery

voltage is about 2.0V or above.

U2-00

MFP EEPROM
read/write error

MFP PWB EEPROM trouble. EEPROM

socket contact trouble. MFP PWB trouble.
Strong external noises.

Replace the MFP PWB EEPROM.

Replace the MFP PWB. Check the
power environment.

U2-05

The HDD or the MFP PWB which differs

HDD/MFP PWB SRAM
from that before turning OFF the power is
contents inconsistency
installed. HDD trouble. MFP PWB trouble.

Use SIM16 to cancel the error. If

there is backup data (export data
by device cloning), import it.

U2-11

MFP PWB EEPROM

counter check sum
error

Use SIM16 to cancel the error.

Replace the MFP PWB.

U2-30

Inconsistency between the manufacturing

No. saved in the PCU PWB and that in the
MFP PWB and PCU
MFP PWB. When replacing the PCU PWB or
PWB manufacturing
the MFP PWB, the EEPROM which was
No. data inconsistency mounted on the PWB before replacement is
not mounted on the new PWB. MFP PWB
trouble. PCU PWB trouble

Code

U2-40

U2-41

U2-42

Description

MFP PWB EEPROM trouble. EEPROM

socket contact trouble. MFP PWB trouble.
Strong external noises.

Causes

Check that the EEPROM is

properly set. Check to confirm that
the EEPROM which was mounted
on the PWB before replacement is
mounted on the new PWB.
Replace the MFP PWB. Replace
the PCU PWB.

Remedy

SD card system
storage data area
error

File error occurs in the SD card

system storage data partition. SD
card trouble. MFP PWB trouble.

Turn OFF/ON the power and the backup data

in the HDD are written into the SD card and
the machine is automatically booted. Check
the MFP PWB and replace if necessary.
Check the SD card and replace if necessary.

HDD system storage

data area error

File error occurs in the HDD

system saved data area disabling
backup of the saved file of the
machine adjustment value in the
SD card. HDD trouble. MFP PWB
trouble.

Check the HDD, and replace if necessary.

Check the MFP PWB, and replace if
necessary. When replacing the HDD and MFP
PWB, refer to the chapter of necessary
procedures of HDD and MFP PWB
replacement.

The saved file of the machine

adjustment values in the SD card
and the HDD cannot be found or is
broken. Both of the SD card set
data and HDD system saved data

Check the HDD, and replace if necessary.

Check the MFP PWB, and replace if
necessary. Check the SD card, and replace if
necessary. Use SIM to adjust the machine
again and set the adjustment values.

Machine adjustment
data (system storage
data area) error

37
area are corrupted. HDD trouble.
MFP PWB trouble. SD card
trouble.

U2-50

HDD user
authentication data
check sum error

HDD trouble. MFP PWB trouble.

Strong external noises

Check the data related to the check sum error

(address book, image send system
registration data) Use SIM16 to cancel U2
trouble. Replace the HDD. Replace the MFP
PWB.

U2-60

Water Mark check

error

Watermark data trouble

Use SIM49-5 to upload the watermark data.

SCU PWB EEPROM

read/write error

Replace the SCU PWB EEPROM. Replace

the SCU PWB. Check contact of the
SCU PWB EEPROM trouble. SCU EEPROM socket. Put down the
PWB trouble. EEPROM socket
counter/adjustment values in the simulation to
contact trouble.
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

SCU PWB EEPROM

check sum error

SCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. SCU PWB trouble.
EEPROM socket contact trouble.

Replace the SCU PWB EEPROM. Replace

the SCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

PCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. PCU PWB trouble
EEPROM socket contact trouble.

Replace the PCU PWB EEPROM. Replace

the PCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

U2-91

PCU PWB EEPROM

check sum error

PCU PWB EEPROM trouble.

Installation of non-initialized
EEPROM. PCU PWB trouble
EEPROM socket contact trouble.

Replace the PCU PWB EEPROM. Replace

the PCU PWB. Check contact of the
EEPROM socket. Put down the
counter/adjustment values in the simulation to
prevent against loss of the counter data and
the adjustment values. Use SIM16 to cancel
the trouble.

U5-00

Document feed unit

communication error

Connector, harness connection

trouble. SCU PWB trouble. DSPF
PWB trouble.

Turn OFF/ON the power. Check connection of

the connector and the harness. Replace the
SCU PWB. Replace the DSPF PWB.

U2-80

U2-81

U2-90

Code
U5-16

PCU PWB EEPROM

read/write error

Description

Causes

Document feed unit

Fan motor trouble. Connection trouble of
fan (SPFFAN) trouble the connector and the harness.

Remedy
Use SIM2-3 to check the operation.
Check the DSPF PWB and the driver

38
PWB connection of the connector and
the harness.
Document feed unit
tray lift up trouble

STUD does not turn ON 5 times

continuously within the specified time.
STUD/STLD sensor trouble. Connection
trouble of the connector and harness.
DSPF PWB trouble.

Replace the STUD/STLD sensor.

Check connection of the connector and
the harness. Replace the DSPF PWB.

U5-31

Document feed unit

tray lift down trouble

STLD does not turn OFF within the

specified time. STUD/STLD sensor
trouble. Connection trouble of the
connector and the harness. DSPF PWB
trouble.

Replace the STUD/STLD sensor.

Check connection of the connector and
the harness. Replace the DSPF PWB.

U6-00

Error when testing the communication line

after turning ON the power or canceling
Communication error
the simulation. Connector, harness
of PCU PWB/ Desk
connection trouble. Desk control PWB
paper feed unit
trouble. PCU PWB trouble Strong external
noises.

Turn OFF/ON the power to cancel.

Check the connector and the harness
in the communication line. Replace the
desk control PWB. Replace the PCU
PWB.

U6-01

DLUD1 does not turn ON within the

specified time when lift-up operation.
Desk paper feed tray DLUD1 sensor trouble. Desk control PWB
1 lift trouble
trouble. Lift unit trouble. Connection
trouble of the connector and the harness.
PCU PWB trouble

Replace the DLDU1 sensor. Replace

the desk control PWB. Replace the lift
unit. Check connection of the
connector and the harness. Replace
the PCU PWB.

U6-02

DLUD2 does not turn ON within the

specified time when lift-up operation.
Desk paper feed tray DLUD2 sensor trouble. Desk control PWB
2 lift trouble
trouble. Lift unit trouble. Connection
trouble of the connector and the harness.
PCU PWB trouble

Replace the DLDU2 sensor. Replace

the desk control PWB. Replace the lift
unit. Check connection of the
connector and the harness. Replace
the PCU PWB.

U6-09

LCC lift trouble

No change in the lift motor rotation sensor

signal is detected within the specified time
after outputting the lift motor ON signal.
The lift motor rotation sensor signal varies
though the lift motor is stopped. Lift motor
rotation sensor trouble. LCC control PWB
trouble Lift mechanism trouble. Lift motor
trouble. Connection trouble of the
connector and the harness.

U6-10

Desk paper feed motor trouble (motor

Desk paper feed unit lock, motor rpm abnormality, over-current
paper transport motor to the motor). Desk control PWB trouble.
trouble
Connection trouble of the connector and
the harness.

Use SIM4-3 to check the operation of

the desk transport motor. Replace the
desk control PWB. Replace the desk
paper feed motor. Check connection of
the connector and the harness.

PCU PWB - LCC

communication error

Cancel the error by turning OFF/ON

the power. Check the connector and
the harness in the communication line.
Replace the LCC control PWB.
Replace the PCU PWB.

U5-30

U6-20

Error when testing the communication line

after turning ON the power or canceling
the simulation. LCC control PWB trouble.
PCU PWB trouble. Connector, harness
connection trouble. Strong external

Use SIM4-2 and 4-3 to check the

operation of the sensor and the lift
motor. Replace the lift motor rotation
sensor. Replace the LCC control PWB.
Replace the lift mechanism. Replace
the lift motor. Check connection of the
connector and the harness. Use SIM15
to cancel the trouble.

39
noises. Improper combination between
the main unit and the LCC.

U6-21

Code

LCC paper transport

motor trouble

Description

No change in the paper transport motor

rotation sensor signal is detected within
the specified time after outputting the
paper transport motor ON signal. The
paper transport motor rotation sensor
signal varies though the paper transport
motor is stopped. Paper transport motor
rotation sensor trouble. LCC control PWB
trouble. Mechanism trouble. Paper
transport motor trouble. Connection
trouble of the connector and the harness.

Causes

Use SIM4-3 to check the operation of

the paper transport motor. Replace the
paper transport motor. Replace the
LCC control PWB. Replace the
mechanism. Replace the paper
transport motor. Check connection of
the connector and the harness.

Remedy

U6-22

LCC 24V power

trouble

The DC24V power is not supplied

from the main unit to the LCC.
Connector, harness connection
trouble. LCC control PWB trouble.
Power source unit trouble.

U6-50

Desk - Main unit

combination trouble

Improper combination between the

Install a desk which is proper for the main
main unit and the desk. Desk control
unit mode. Replace the desk control PWB.
PWB trouble.

U6-51

LCC - Main unit

combination trouble

Improper combination between the

main unit and the LCC. LCC control
PWB trouble

Install a LCC which is proper for the main

unit mode. Replace the LCC control PWB.

U6-52

PCU - Paper feed

desk communication
trouble.

Connection failure between the

machine and the paper feed tray 2
(desk unit). PCU PWB trouble.

Check connection of the connector and the

harness. Replace the PCU PWB.

MFP PWB - Vendor

machine
communication error

Improper setting of the vendor

machine specifications (SIMI26-3).
Vendor machine trouble. MFP PWB
trouble. Connector, harness
connection trouble. Strong external
noises.

Cancel the error by turning OFF/ON the

power. Check the connector and the
harness in the communication line.
Change the specifications of the vendor
machine (SIM26-3). Replace the MFP
PWB.

Vendor machine error

Serial vendor machine trouble.

Connector, harness connection
trouble.

"Err.XX" is displayed on the operation

panel of the vendor. (XX is the detail code.)
Repair the vendor machine referring to the
detail code. Check the connector and the
harness in the communication line.

U9-01

Touch panel trouble

SCU PWB trouble. Connector and

harness related with the touch panel
connection trouble.

Replace the SCU PWB. Check the

connector and the harness related with the
touch panel in the communication line.

UC-02

IPD/DOCC ASIC IPD

section error

SCU PWB trouble (IPD/DOCC ASIC

trouble).

Replace the SCU PWB.

U7-50

U7-51

Check the connector and the harness in

the power line. Replace the power unit.
Replace the LCC control PWB.

40

UC-20

IPD/DOCC ASIC
DOCC section error

SCU PWB trouble (IPD/DOCC ASIC

trouble).

Replace the SCU PWB.

Sharp MXM700U Error Codes List page 1 (from 9)

Code

Description

Causes

C1-00

The main charger is not installed

properly. The main charger is not
MC trouble
assembled properly.
Three successive MHV-T signals are detected during operation of The high voltage transformer
MHV. Main charger output abnormality (Output open) A trouble
connector is disconnected. The high
signal is outputted from the high voltage transformer.
voltage harness is disconnected or
broken.
High voltage unit trouble

CE-00

Another communication error occurs.

Communication error

Improper connection of the network

cable

CE-01

The network card is not installed or broken.

Network card connection trouble

The network card is not installed on

the controller.
Network card control PWB trouble

CE-02

The specified mail server or the FTP server is not found.

The specified mail server or the FTP server is not found.

Improper connection of the network

cable
Network setup trouble
An error occurs in the SMTP server/
FTP server/ NTS.

CE-03

The specified server suspends response during transmission of

images.
The specified server suspends response during transmission of
images.

Improper connection of the network

cable
An error occurs in the SMTP server/
FTP server/ NTS.

CE-04

The entered account name of the FTP server or the password for
authentication is invalid.
The entered account name of the FTP server or the password for
authentication is invalid.

Improper connection of the network

cable
Improper registration of the account
name or improper password
registered in the FTP server as the
destination

CE-05

The entered directory of the FTP server is invalid.

The entered directory of the FTP server is invalid.

Improper connection of the network

cable
Check for existence of the directory
name in the FTP server registered as
the destination.

CE-06

The specified mail server (POP3) is not found.

The specified mail server (POP3) is not found. POP3 server
access error

Improper connection of the network

cable
Network setup trouble
An error occurs in the POP3 server.

41

CE-07

The entered account name of the POP3 server or the password

for authentication is invalid.
POP3 server authentication check error

Improper connection of the network

cable
Improper account name or password
registered in the POP3 server

CE-08

The specified mail server (POP3) suspends response.

POP3 server time-out error

Improper connection of the network

cable
An error occurs in the POP3 server.

E6-11

CIS shading trouble (White correction)

When the power is turned on or when the proper gain setup value
is not obtained with SIM 63-2 CIS shading (Retry number: 256
times): CIS white reference plate scan level is abnormal when the
lamp is lighted.

Defective installation of the harness to

the CIS unit CIS unit abnormality
Reference white plate dirt
CIS lighting trouble
Scanner PWB abnormality

E6-14

CIS communication trouble

When an error occurs in an access check to the CIS-ASIC on
turning on the power or closing the DSFP cover. (Retry number: 5
times) Communication trouble between the scanner PWB and the
CIS-ASIC. (Clock synchronization)

Defective installation of the harness to

the CIS unit
CIS unit abnormality
Scanner PWB check

E7-01

System data trouble

While reading/writing the HDD system area data, the HDD returns
an error response or no response at all for longer than 30
seconds.

No HDD is installed on the MFP

control
PWB.HDD does not properly function.
MFP control PWB abnormality

E7-02

Laser trouble
The BD signal from the LSU is kept OFF or ON. When the
polygon motor rotation is started and three successive BDT
signals of I/O ASIC are detected after forced lighting of laser.

The connector to the LSU or the

harness in the LSU is disconnected or
broken.
The polygon motor does not rotate
properly.
The position of the laser home
position sensor in the LSU is shifted.
A proper voltage is not supplied to the
power line of the laser.
Defective lighting of the laser emitting
diode
PCU PWB abnormality
MFP control ASIC PWB abnormality

E7-03

The HDD is not installed properly to

HDD trouble
the MFP control PWB.
Data abnormality in the HDD file management area (cluster chain
The HDD of the MFP control PWB
corrupted) The HDD sends an error response or does not respond
does not operate properly.
for 30 sec.
MFP control ASIC PWB abnormality

Code
E7-06
E7-10

Description

Causes

Decode error trouble

A decode error occurs in making an image.

Garbled data in input from PCI to PM DM trouble

Data are garbled in image compression/transfer.
MFP control ASIC PWB abnormality

CCD shading trouble (Black correction)

CCD black scan level abnormality when the copy
lamp is turned off. When the proper offset setup

Defective installation of the flat cable to the CCD

unit
CCD unit abnormality

42
value is not obtained at turning on the power or CCD
Scanner PWB abnormality
shading with SIM 63-2.

E7-11

CCD shading trouble (White correction all pixel

adjustment)
The CCD white reference plate scan level
abnormality when lighting the copy lamp When the
proper gain setup value is not obtained at turning on
the power or CCD shading with SIM 63-2. (Retry
number 256 times)

Mirror, lens, reference white plate dirt

Copy lamp lighting abnormality
Defective installation of the flat cable to the CCD
unit Improper installation of the CCD unit CCD unit
abnormality
Scanner PWB abnormality

E7-12

CCD shading trouble (White correction center

adjustment)
The CCD white reference plate scan level
abnormality when lighting the copy lamp
When the proper gain setup value is not obtained at
turning on the power or CCD shading with SIM 63-2.
(Retry number 256 times)

Mirror, lens, reference white plate dirt

Copy lamp lighting abnormality
Defective installation of the flat cable to the CCD
unit. Improper installation of the CCD unit 3 CCD
unit abnormality.
Scanner PWB abnormality

E7-14

CCD communication trouble

Communication trouble between the scanner PWB
and the CCD-ASIC. (Clock synchronization) When
an error occurs in the access check to the CCDASIC executed at turning on the power. (Retry
number 5 times)

Defective installation of the harness connected to

the CCD unit
CCD unit abnormality
Scanner PWB abnormality

E7-50

LSU connection trouble

The LSU connected does not conform to the
LSU connection trouble
machine specifications. When the combination of
PCU PWB trouble LSU trouble
the pattern of an input port on the PCU and the
pattern of a port connected to the LSU is not proper.

E7-55

Incompatibility check (55ppm) (Engine (PCU)

detection)
An error is detected in the internal incompatibility
check in the engine (PCU).

PCU PWB trouble or a improper PCU PWB has

been installed.

E7-56

Incompatibility check (62ppm) (Engine (PCU)

detection)
An error is detected in the internal incompatibility
check in the engine (PCU).

PCU PWB trouble or a improper PCU PWB has

been installed.

E7-57

Incompatibility check (70ppm) (Engine (PCU)

detection)
Incompatibility check trouble An error is detected in
the internal incompatibility check in the engine
(PCU).

PCU PWB trouble or a improper PCU PWB has

been installed.

E7-60

Controller connection trouble

Incompatibility trouble between the controller and
the engine

Improper combination of the controller PWB and the

engine

E7-65

Incompatibility check (55ppm) (MFP controller

detection)
An error is detected in the internal incompatibility
check in the MFP control PWB.

MFP control PWB trouble

E7-66

Incompatibility check (62ppm) (MFP controller

MFP control PWB trouble

43
detection
An error is detected in the internal incompatibility
check in the MFP control PWB.
E7-67

Incompatibility check (70ppm) (MFP controller

detection)
An error is detected in the internal incompatibility
check in the MFP control PWB.

MFP control PWB trouble

E7-80

Communication trouble between the MFP control

and the scanner (MFP control detection)
Communication establishment error/ framing/ parity/
protocol error. Follows the communication protocol
specifications. Communication error, timing
abnormality of the communication data and the
communication signal line.

Defective connection of the slave unit PWB

connector. Defective harness between the slave unit
PWB and the MFP control PWB. Slave unit PWB
mother board connector pin breakage.

E7-90

MFP control-PCU communication trouble (MFP

control detection)
Communication establishment error/ framing/ parity/
protocol error Follows the communication protocol
specifications. Communication error, timing
abnormality of the communication data and the
communication signal line

Defective connection of the slave unit PWB

connector. Defective harness between the slave unit
PWB and the MFP control PWB. Slave unit PWB
mother board connector pin breakage.

Code

EE-EL

Description
Auto developer adjustment trouble (Overtoner error)
Described on the toner density control design sppecifications and
the change request. When the average of 10 output values of the
toner sensor (sampling data) after completion (3 min) of the auto
development adjustment is smaller than 1.5V.

Auto developer adjustment trouble (Undertoner error)

Described on the toner density control design specifications and the
EE-EU change request. When the average of 10 output values of the toner
sensor (sampling data) after completion (3 min) of the auto
development adjustment is smaller than 3.5V.

Causes
Toner density sensor trouble.
Charging voltage and developing
voltage trouble. Toner density
trouble Developing unit trouble PCU
PWB trouble.
Toner density sensor trouble
Charging voltage and developing
voltage trouble Toner density trouble
Developing unit trouble PCU PWB
trouble
Improper connection or
disconnection of the connector or
harness between the machine and
the finisher.
Finisher control PWB trouble.
Control PWB (PCU) trouble.
Malfunction caused by noises

F1-00

Finisher communication trouble

An error in the communication line test after turning on the power or
canceling the simulation. Communication error with the finisher.
Follows the communication protocol specifications. Communication
error, timing abnormality of the communication data and the
communication signal line

F1-02

Finisher transport motor abnormality

When opening the shutter unit, the opening process is not
Motor lock Motor RPM abnormality
completed in 1sec. When closing the shutter unit, the closing
Overcurrent to the motor Finisher
process is not completed in 1sec. When the tray lift unit is operating
control PWB trouble
in the dangerous area, "Not closed state" of the shutter close sensor
is detected.

F1-03

Finisher oscillation motor trouble

Motor lock Motor RPM abnormality

44
When opening the oscillation unit, the opening process is not
completed in 1sec. When closing the oscillation unit, the closing
operation is not completed in 3sec. When the tray lift unit is
Overcurrent to the motor Finisher
operating in the dangerous area, "Not closed state" of the oscillation control PWB trouble
unit close sensor is detected. When controlling the oscillation unit
speed, the encoder input cannot be detected within a specified time.

F1-08

Finisher staple shift motor trouble

When the stapler shift motor does not move from the hope position
in 4sec when operating the stapler shift motor. When the stapler
shift motor does not return to the home position in 4sec when
operating the stapler shift motor.

F1-09

Finisher load capacity sensor trouble

When the received data on performing the sensor test at turning on Sensor breakage Harness
the power are outside the specified range. When the detected data disconnection Console finisher
on calculation of the correction value are outside the specified
control PWB trouble
range.

F1-10

Finisher/staple motor trouble

When the staple unit does not shift from HP within 0.5sec in staple
process. When a stapler jam is detected and the staple motor is
reversed, the staple motor does not return to HP in 0.5sec.

F1-11

Finisher/pusher motor trouble

Motor lock Motor RPM abnormality
When learning the paper exit roller speed, the process is not
Overcurrent to the motor Finisher
completed in 10sec. When controlling the paper exit roller speed, an
control PWB trouble
encoder input is not detected in a specified time.

F1-15

Finisher tray lift motor trouble

When operating the tray lift unit, the process is not completed in
Motor lock Motor RPM abnormality
12sec. When the tray lift unit is lifting, the tray lift unit upper limit
Overcurrent to the motor Finisher
sensor ON is detected. When operating the tray lift unit, en encoder control PWB trouble
input is not detected in 0.2sec.

F1-19

Finisher/alignment motor trouble

Motor lock Motor RPM abnormality
When operating the alignment motor, it does not move from the
Overcurrent to the motor Finisher
home position in 2sec. When operating the alignment motor, it does
control PWB trouble
not return to the home position in 2sec.

F1-31

Finisher saddle folding sensor trouble

When the motor rotation speed (linear velocity) at every 200msec
Sensor breakage Harness
falls below the specified level. When moving to the home position,
disconnection Console finisher
the home position sensor does not turn on within the specified time.
control PWB trouble
When shifting from the home position to the lead edge, the home
position sensor does not turn off within the specified time.

F1-32

Finisher-saddle communication trouble

Communication error between the finisher and the saddle When the
motor rotation speed (linear velocity) at every 200msec falls below
the specified level. When moving to the home position, the home
position sensor does not turn on within the specified time. When
shifting from the home position to the lead edge, the home position
sensor does not turn off within the specified time.

Improper connection or
disconnection of the connector and
the harness between the finisher
and the saddle unit.
Finisher control PWB trouble
Control PWB (PCU) trouble
Malfunction caused by noises

Finisher/punch shift motor trouble

When operating the punch shift motor, it does not move from the
home position in 4sec. When operating the punch shift motor, it

Motor lock Motor RPM abnormality

Overcurrent to the motor Finisher
control PWB trouble

F1-33

Motor lock Motor RPM abnormality

Overcurrent to the motor Finisher
control PWB trouble operation.

Motor lock Motor RPM abnormality

Overcurrent to the motor Finisher
control PWB trouble

Code

Description

Causes

F1-37

45
Finisher/ backup RAM trouble
When backup RAM data check sum is NG when turning on the
power.

Finisher control PWB trouble

Malfunction caused by noises

F1-38

Finisher/punch backup ROM trouble

Punch unit backup RAM data are garbled.

Punch control PWB trouble

Malfunction caused by noises

F1-41

Finisher/saddle positioning plate motor trouble

The positioning motor HP sensor does not turn on within 1.33sec Finisher control PWB trouble
after starting the motor. The positioning motor HP sensor does not Malfunction caused by noises
turn off within 1sec after starting the motor.

F1-42

Finisher/saddle guide motor trouble

It does not return to the home position within the specified time
from starting the guide motor. The HP sensor does not turn off
within the specified time when shifting from the home position to
the specified position.

F1-43

Finisher/saddle alignment motor trouble

When shifting to the home position, the home position sensor does Finisher control PWB trouble
not turn on. The HP sensor does not turn off within the specified
Malfunction caused by noises
time when shifting from the home position to the specified position.

F1-44

Finisher/saddle bottom staple motor trouble

The home position sensor does not turn off within the specified
Finisher control PWB trouble
time after normal starting of the motor. The home positions sensor
Malfunction caused by noises
does not turn on within the specified time after reverse starting of
the motor in recovery.

F1-45

Finisher/saddle front staple motor trouble

The home position sensor does not turn off within the specified
Finisher control PWB trouble
time after normal starting of the motor. The home positions sensor
Malfunction caused by noises
does not turn on within the specified time after reverse starting of
the motor in recovery.

F1-46

Finisher/saddle push motor trouble

When moving to the home position, the home position sensor does
not turn on within the specified time. The push lead edge sensor
does not turn on within the specified time after shifting from the
home position. When shifting from the home position to the lead
edge, the home position sensor does not turn off within the
Finisher control PWB trouble
specified time. The lead edge sensor does not turn off within the
Malfunction caused by noises
specified time when shifting from the lead edge position to the
home position. The motor RPM at every 50msec falls below the
specified level. The lead edge sensor does not turn on within the
specified time when shifting from the home position to the lead
edge position.

F1-51

Finisher/saddle sensor connector connection trouble

The connector connection detection input of the guide HP sensor
is off. The connector connection detection input of the push lead
edge sensor is off.

F1-52

Finisher/micro switch trouble

With all cover PI (photo sensor) ON, the transport cover MS is off
fort 1sec continuously from starting copying. With all cover PI
Finisher control PWB trouble
(photo sensor) ON, the front cover MS is off fort 1sec continuously
Malfunction caused by noises
from starting copying. With all cover PI (photo sensor) ON, the
paper exit cover MS is off fort 1sec continuously from starting
copying.

F1-60

Finisher-inserter communication trouble

Finisher/inserter communication trouble

Finisher control PWB trouble

Malfunction caused by noises

Finisher control PWB trouble

Malfunction caused by noises

Improper connection or
disconnection of the connector
and the harness between the
finisher and the inserter unit
Finisher control PWB trouble.

46

H3-01

Fusing section high temperature trouble (HL2)

The fusing temperature exceeds 241.5 C. (An input voltage of
1.3V or less is detected.) When fusing temperature control is
started and a temperature of 242 C is detected 3 times
continuously in sampling of 250 msec interval. (In the interval of
150ms)

H3-02

Fusing section high temperature trouble (HL3)

The fusing temperature exceeds 241.5 C. (An input voltage of
Thermistor trouble Control PWB trouble
1.3V or less is detected.) When fusing temperature control is
Improper connection of the fusing
started and a temperature of 242 C is detected 3 times
section connector AC power trouble
continuously in sampling of 250 msec interval. (In the interval of
150ms)

H4-00

Fusing section low temperature trouble (HL1)

The set temperature is not reached within the specified time
(normally 3 min or 5 min in the curl prevention mode) after
turning on the power relay. When the heater lamp is not turned
off in 4 min after starting the warm-up operation. When the set
value of -40C is detected for 5 times continuously in the
specified interval after completion of the warm-up operation. (In
the interval of 150ms)

Code

Thermistor trouble. Control PWB

trouble.
Improper connection of the fusing
section
connector. AC power trouble.

Thermistor trouble Heater lamp trouble

Control PWB trouble Thermostat trouble
AC power trouble Interlock switch

Description

Causes

H4-01

Fusing section low temperature trouble (HL2)

The set temperature is not reached within the specified time (normally
3 min or 5 min in the curl prevention mode) after turning on the power
relay. When the heater lamp is not turned off in 4 min after starting the
warm-up operation. When the set value of -40C is detected for 5
times continuously in the specified interval after completion of the
warm-up operation. (In the interval of 150ms)

Thermistor trouble Heater lamp

trouble
Control PWB trouble Thermostat
trouble
AC power trouble Interlock switch

H4-02

Fusing section low temperature trouble (HL3)

The set temperature is not reached within the specified time (normally
3 min or 5 min in the curl prevention mode) after turning on the power
relay. When the heater lamp is not turned off in 4 min after starting the
warm-up operation. When the set value of -40C is detected for 5
times continuously in the specified interval after completion of the
warm-up operation. (In the interval of 150ms)

Thermistor trouble Heater lamp

trouble Control PWB trouble
Thermostat trouble AC power
trouble Interlock switch

H5-01

5-times continuous POD notreached JAM detection

When POD1 not-reached jam is detected 5-times continuously. POD1
jam counter is backed up and used in a print job after turning on the
power. The counter is cleared when POD1 jam does not occur in a
job or when the trouble is canceled.

The fusing jam is not canceled

completely. (Jam paper remains.)
POD1 sensor trouble, or harness
connection trouble
Fusing unit installation trouble

L1-00

Scanner feed trouble

Scanner feed is not completed within the specified time. When MHP
Soft is not detected within 2 sec after shifting the mirror base unit in
the feeding direction.

Scanner unit trouble The scanner

wire is disconnected.

L3-00

Scanner return trouble

Scanner unit trouble The scanner
Scanner return is not completed within the specified time. MHPSon is
wire is disconnected.
not detected within 10sec after starting the mirror base unit in the

47
return direction.

L4-01

Main motor lock detection

When it is detected for 3 times continuously in the interval of 500ms
after ignoring the main motor drive for 600ms.

Main motor trouble

Improper disconnection of the
harness between the PCU PWB
and the main motor Control circuit
trouble

L4-02

Drum motor lock detection

The motor lock signal is detected for 1.5sec during rotation of the
drum motor. When the motor lock signal is detected for 3 times
continuously in the interval of 500ms after 900ms of rotation start.

Drum motor trouble

Improper connection of the
harness between the PCU PWB
and the drum motor Control circuit
trouble

L4-03

Fusing motor lock detection

When it is detected for 3 times continuously in the interval of 500ms
after ignoring the fusing motor drive start for 600ms.

Main motor troubleI

mproper connection of the harness
between the PCU PWB and the
fusing motor Control circuit trouble

L4-04

Developing motor lock detection

The motor lock signal is detected for 1.5sec during rotation of the
developing motor. When the motor lock signal is detected for 3 times
continuously in the interval of 500ms after 900ms of rotation start.

Developing motor trouble

Improper connection of the
harness between the PCU PWB
and the developing motor. Control
circuit trouble.

L4-06

Transfer belt separation motor trouble detection

Transfer belt separation motor trouble detection The transfer belt
home position sensor ON/OFF is not detected within the specified
time (4 sec) during operation of the transfer belt (separation, contact).

Transfer belt separation motor

trouble
Improper connection of the
harness between the PCU PWB
and the transfer belt separation
motor. Control circuit trouble

L4-30

Controller fan motor lock detection

The motor lock signal is detected during rotation of the controller fan
motor. The motor lock signal is detected during rotation of the HDD
fan motor.

Fan motor trouble

Improper connection of the
harness between the controller
PWB and the fan motor. Control
circuit trouble

L4-31

Paper discharging fan trouble

When the detected value of the temperature sensor (TH_EX) in the
paper exit reverse unit is greater than the specified level for 2 times
continuously in the interval of 30sec. When 100C (value of 235) of
the paper exit thermistor is detected for 3 times continuously. (In the
interval of 100ms)

Fan motor trouble

PCU PWB, harness connection
between fan and motor trouble
PCU circuit trouble
Thermistor (TH_EX) trouble

L6-10

Polygon motor lock detection

It is judged that the polygon motor lock signal of the LSU is not
outputted. The polygon motor lock signal is checked in an interval of
10sec after starting the polygon motor, and it is found that the olygon
motor is not rotating normally.

Polygon motor trouble

Disconnection or breakage of the
LSU connector or the harness in
the LSU

L8-01

No full wave signal

The full wave signal is not detected. When the FWS signal is not
varied for 120ms when supplying the power.

Disconnection or breakage of the

PCU PWB connector or the
harness in the power unit
PCU PWB trouble
12V power source trouble

PF-00

RIC copy inhibit command receive

Judged by the host.

48
The copy inhibit command is received from the RIC (host). (By PPC
communication standards.)

Code

Description

Causes

U1-01

FAX battery abnormality

FAX backup SRAM battery voltage fall. When the battery capacity is
Battery life
less than the threshold value (fixed by the hardware), it is judged as an Battery circuit trouble
error. (Insufficient capacity of the SRAM backup battery)

U1-02

RTC read error (combined use as FAX, on MFP control PWB)

The read value from the RTC on the MFP control PWB is abnormal
such as "EE"h.

RTC circuit trouble

Battery voltage fall
Battery circuit trouble

EEPROM read/write error (MFP control)

EEPROM write error (without retry) EEPROM magic number error.

EEPROM trouble
Insertion of EEPROM which is
not initialized
MFP control PWB EEPROM
access circuit trouble

U2-11

Counter check sum error (MFP control)

EEPROM counter area checksum error. (If this error occurs, the
process will retrieve for effective data within 8 blocks.)

EEPROM trouble
Control circuit runaway due to
noises
MFP control PWB EEPROM
access circuit trouble

U2-12

EEPROM trouble
Adjustment value check sum error (MFP control)
Control circuit runaway due to
EEPROM counter area checksum error (If this error occurs, the process noises
will retrieve for effective data within 8 blocks.)
MFP control PWB EEPROM
access circuit trouble

U2-22

SRAM trouble
SRAM memory check sum error (MFP control)
Control circuit runaway due to
SRAM check sum error when turning on the power. (If this error occurs, noises
initialize the one-touch dial and the FAX soft switches.)
MFP control PWB EEPROM
access circuit trouble

U2-23

SRAM memory individual data check sum error

Check sum error for every individual data in SRAM of the MFPC
section when turning on the power (If this error occurs, initialize the
data related to the check sum error. (Communication management
table, sender's information, etc.))

SRAM trouble
Control circuit runaway due to
noises
MFP control PWB EEPROM
access circuit trouble

U2-50

HDD section individual data check sum error (MFP control)

Check sum error for every individual data in HDD of the MFPC section
when turning on the power
(If this error occurs, initialize the data related to the check sum error.
(One-touch, group, program, etc.))

HDD write/read error

Control circuit runaway due to
noises
MFP control PWB HDD access
circuit trouble

U2-80

EEPROM read/write error (Scanner)

EEPROM communication trouble (NACK detection) Retry 3 times

EEPROM trouble
Insertion of EEPROM which is
not initialized
Scanner PWB EEPROM access
circuit trouble

U2-81

Memory check sum error (Scanner)

EEPROM trouble

U2-00

49

Sensor trouble LCC control PWB

trouble. Gear breakage. Lift
motor trouble.

Code

Description

Causes

U6-20

LCC communication trouble

Communication trouble with the LCC. Follows the
communication protocol specifications. Communication error,
timing abnormality of the communication data and the
communication signal line

Improper connection or disconnection

of the connector and the harness.
Desk control PWB trouble Control
PWB (PCU) trouble. Malfunction
caused by noises

U6-21

LCC transport motor trouble

The lock detection signal is detected continuously for 1sec
after delay of 1sec from start of the motor. When the motor
lock detection signal is continued for 1sec after 1sec delay
from starting the motor. For the first time, it is regarded as a
Jam and the machine is stopped. When two errors are
continued, it is regarded as a trouble.

Motor lock Motor RPM abnormality

Overcurrent to the motor Desk control
PWB trouble

U6-22

Improper connection or disconnection

LCC 24V power abnormality addition
of the connector and the harness.
24V power is not supplied to the LCC. (The LCC 24V power is
LCC control PWB trouble. Power unit
not detected for 1 sec or longer after 1 sec from power on)
trouble.

U7-00

Improper connection or disconnection

RIC communication trouble
of the connector and the harness. RIC
Communication error with RIC (By PPC communication
control PWB trouble. Control PWB
standards) An error in the communication line test after turning
(MFP control) trouble. Malfunction
on the power or canceling the simulation
caused by noises.