Si20-701

Pocket
Manual

Service Diagnosis
SkyAir

SkyAir Series

SkyAir Series
1. How to Handle Request for Maintenance ......... 1
1.1 Flow Chart ...........................................................1

2. Troubleshooting Based on
Equipment Condition ......................................... 3
2.1 Troubleshooting Based on
Equipment Condition ...........................................3
2.2 Equipment does not Operate ...............................5
2.3 Fan Operates, but Compressor does not ..........10
2.4 Cooling/Heating Operation Starts but
Stops Immediately .............................................14
2.5 After Equipment Shuts Down,
It cannot be Restarted for a While .....................16
2.6 Equipment Operates but does not
Provide Cooling .................................................19
2.7 Equipment Operates but does not
Provide Heating .................................................22
2.8 Equipment Discharges White Mist .....................25
2.9 Equipment Produces Loud Noise or Shakes .....27
2.10Equipment Discharges Dust ..............................30
2.11Remote Controller LCD Displays "88" ...............31
2.12Swing Flap does not Operate ............................32

3. Procedure of Self-Diagnosis by
Remote Controller ........................................... 34
3.1 The INSPECTION/TEST Button ........................34
3.2 Self-Diagnosis by Wired Remote Controller ......36
3.3 Fault Diagnosis by
Wireless Remote Controller ...............................38
3.4 Remote Controller Display Malfunction Code and
Contents ............................................................46
3.5 Troubleshooting by
Remote Controller Display .................................62

SkyAir Series

Series

Indoor Unit

Outdoor Unit

Applicable
models
(Refer Page)

FHYCP50-140D
RZP-D
series

FHYP45-125B
FUYP71-125B

RZP71-140D

iv

RZ71L
RZY71-125L

R(Y)71-140LU

vi

RY35F
RY50/60G(A)
RY71-140KU

vii

RY50/60G
RY71-125FU
RY140KU

viii

FAYP71-140D
FHYC71-125K
RZ(Y)-L
series

FHYB71-125F
FAY71/100FA
FVY100/125L
FHYC35-140K
FHYK71FJ
FHYB71-125F
FUY71-125FJ
FHY35-125B

R(Y)-LU
series

FAY71L
FAY71/100FA
FVY71-125LA
FDYM03-06FA
FDY06KA
FDY71-160KF
FDYB71KA
FHYC35-140K

RY-KU
RY-F
RY-G
(50Hz)
series

FHYK35-71FJ
FHYB35-125F
FUY71-125FJ
FHY35-125B
FAY71/100FA
FVY71-125FL

RY-G
(60Hz)
RY-FU
RY-KU
series

ii

FHYC50-140K
FHYB71-125F
FHY50-125B
FAY71-100F
FVY71-125L

SkyAir Series

Series

Indoor Unit

Outdoor Unit

Applicable
models
(Refer Page)

FDMG26-56NUV
R-NU
series

FDBT18-30NUV
FDBG18-26NUV
FHC18-48NUV

R18-36NUV
R26-48NUY
R51/56NUV

ix

RZQ125/140K

RZQ100-160P
RZQ71F,90C,100F

xi

RZQ71-140B
RZQ100-140C7
RZQS71-100B7
RZQS125/140C7

xii

RZQ200/250C

xiii

FH21-48NUV
RZQ-K
series

FCQ125/140K
FCQ100-140P

FHQ100/125P
RZQ-P
RZQ-F FDYQ100-160M
RZQ-CV FCQ71DA
series
FHQ71BV
FAQ71BV,90C,100BV
FCQH71-140C7
FCQ35-140C7
RZQ-B
RZQS-B7
RZQ-C7
RZQS-C7
series

FFQ35-60BB
FBQ35-125B
FHQ35-125BU
FUQ71-125BU
FAQ71/100BU
FDQ125B7
FDQ125-250B

FBQ50-125B
RZQ200, FCQ50-125C
250C
FHQ60-125BUV
series
FUQ71-125BUV
FAQ71-125BUV

iii

SkyAir Series

Applicable Models
1. RZP-D Series(50/60Hz)
Indoor Units
FAYP71BV1

FHYCP71DVE

FHYCP125DVE

FHYP60BV1

FAYP100BV1

FHYCP71DVL

FHYCP125DVL

FHYP71BV1

FUYP100BV1

FHYCP50DVE

FHYCP100DVE

FHYCP140DVL

FHYP100BV1

FUYP125BV1

FHYCP60DVE

FHYCP100DVL

FHYP45BV1

FHYP125BV1

RZP140DTAL

Outdoor Units

iv

RZP71DV1

RZP100DV1

RZP125DTAL

RZP71DVAL

RZP100DVAL

RZP125DV1

FUYP71BV1

SkyAir Series
2. RZ(Y)-L Series(50/60Hz)
Indoor Units
FAY71FAVE

FHYB71FVAL

FHYC71KVE

FVY100LVE

FAY100FAVE

FHYB100FVAL

FHYC100KVE

FVY125LVE

FHYB71FV1

FHYB125FVAL

FHYC125KVE

Outdoor Units
RZ71LV1
RZY100LTAL
RZY125LTAL
RZY71LV1
RZY71LVAL

SkyAir Series
3. R(Y)-LU Series(50/60Hz)
Indoor Units
FAY71LVE

FHY71BVE

FHYB125FV1

FHYC100KVE

FUY100FJV1

FAY100FAVE

FHY100BVE

FHYC35KVE

FHYC125KVE

FUY125FJV1

FHY35BVE

FHY125BVE

FHYC50KVE

FHYC140KVE

FVY100LAVE

FHY50BVE

FHYB71FV1

FHYC60KVE

FHYK71FJV1

FVY125LAVE

FHY60BVE

FHYB100FV1

FHYC71KVE

FUY71FJV1

FVY71LAVE

Outdoor Units

vi

R100LUV1

R125LUY1

R140LUYAL

RY71LUY1

R100LUVAL

R125LUYAL

R71LUV1

RY100LUY1

R100LUY1

R140LUTAL

R71LUVAL

RY125LUY1

R125LUTAL

R140LUY1

R71LUY1

RY140LUY1

SkyAir Series
4. RY-KU, RY-F, RY-G Seried(50Hz)
Indoor Units
FAY71FAVE

FHY125BVE

FHYC35KVE

FHYK35FJV1

FVY71LVE

FAY100FAVE

FHYB35FV1

FHYC50KVE

FHYK45FJV1

FVY100LVE

FHY35BVE

FHYB45FV1

FHYC60KVE

FHYK60FJV1

FVY125LVE

FHY50BVE

FHYB60FV1

FHYC71KVE

FHYK71FJV1

FHY60BVE

FHYB71FV1

FHYC100KVE

FUY71FJV1

FHY71BVE

FHYB100FV1

FHYC125KVE

FUY100FJV1

FHY100BVE

FHYB125FV1

FHYC140KVE

FUY125FJV1

Outdoor Units
RY100KUV1
RY125KUY1
RY140KUY1
RY35FV1A
RY50GV1A
RY60GV1A
RY71KUY1

vii

SkyAir Series
5. RY-G, RY-FU, RY-KU Series(50/60Hz)
Indoor Units
FA71F

FHC100K

FHY125FU

FHYC125FU

FA100F

FHC125FU

FHYB71FVAL

FHYC125KVE

FVY71F

FAY71FVE

FHC125K

FHYB100FVAL

FHYC140KVE

FVY71LVE

FAY100FVE

FHY50BVE

FHYB125FVAL

FUY71FJ

FVY100F

FH71FU

FHY60BVE

FHYC50KVE

FUY100FJ

FVY100LVE

FH100FU

FHY71BVE

FHYC60KVE

FUY125FJ

FVY125F
FVY125LVE

FH125FU

FHY71FU

FHYC71FU

FV71F

FHC71FU

FHY100BVE

FHYC71KVE

FV71L

FHC71K

FHY100FU

FHYC100FU

FV100F

FHC100FU

FHY125BVE

FHYC100KVE

FV100L

FV125F

Outdoor Units

viii

R100FU

RY100FU

RY125FUTAL

RY140KUYAL

RY60GVAL

R125FU

RY100FUVAL

RY140KUTAL

RY140KUYALK

RY71FUVAL

R71FU

RY125FU

RY140KUTALK

RY50GVAL

SkyAir Series
6. R-NU Series(50Hz)
Indoor Units
FDBG18NUV1

FDMG26NUV15

FDMG56NUV1

FH42NUV1

FDBG18NUV15

FDMG30NUV2S

FDMG56NUV2S

FH42NUV2S

FHC26NUV1
FHC26NUV15

FDBG21NUV1

FDMG36NUV1

FH21NUV1

FH48NUV1

FHC30NUV2S

FDBG21NUV15

FDMG36NUV2S

FH21NUV15

FH48NUV2S

FHC36NUV1

FDBG26NUV1

FDMG42NUV1

FH24NUV2S

FHC18NUV1

FHC36NUV2S

FDBG26NUV15

FDMG42NUV2S

FH26NUV1

FHC18NUV15

FHC42NUV1

FDBT18NUV2S

FDMG48NUV1

FH26NUV15

FHC18NUV2S

FHC42NUV2S

FDBT24NUV2S

FDMG48NUV2S

FH30NUV2S

FHC21NUV1

FHC48NUV1

FDBT30NUV2S

FDMG51NUV1

FH36NUV1

FHC21NUV15

FHC48NUV2S

FDMG26NUV1

FDMG51NUV2S

FH36NUV2S

FHC24NUV2S

Outdoor Units
R18NUV1

R24NUV2S

R30NUV2S

R36NUY2S

R51NUY1

R18NUV15

R26NUV1

R30NUY2S

R42NUY1

R51NUY2S

R18NUV2S

R26NUV15

R36NUV1

R42NUY2S

R56NUY1

R21NUV1

R26NUY1

R36NUV2S

R48NUY1

R56NUY2S

R21NUV15

R26NUY15

R36NUY1

R48NUY2S

ix

SkyAir Series
7. RZQ-K Series(60Hz)
Indoor Units
FCQ125KVLT
FCQ140KVLT

Outdoor Units
RZQ125KTLT
RZQ140KTLT

SkyAir Series
8. RZQ-F, RZQ-P, RZQ-C Series(50Hz)
Indoor Units
FAQ100BVV1B

FCQ100PV4A

FCQ71DAV3B

FDYQ160MV1

FAQ71BVV1B

FCQ125PV4A

FDYQ100MV1

FHQ100PV4A

FAQ90CV4A

FCQ140PV4A

FDYQ125MV1

FHQ125PV4A

FHQ71BVV1B

Outdoor Units
RZQ100FV4A
RZQ100PV4A
RZQ125PV4A
RZQ160PV4A
RZQ71FV4A
RZQ90CV4A

xi

SkyAir Series
9. RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series(50Hz)
Indoor Units
FAQ100BUV1B

FBQ71B7V3B

FCQ71C7V3B

FFQ35BV1B

FAQ71BUV1B

FCQ100C7V3B

FCQH100C7V3B

FFQ50BV1B

FHQ71BUV1B

FBQ100B7V3B

FCQ125C7VEB

FCQH125C7VEB

FFQ60BV1B

FUQ100BUV1B

FBQ125B7V3B

FCQ140C7V3B

FCQH140C7V3B

FHQ100BUV1B

FUQ125BUV1B

FBQ35B7V1

FCQ35C7V3B

FCQH71C7V3B

FHQ125BUV1B

FUQ71BUV1B

FBQ50B7V1

FCQ50C7V3B

FCQH71C7VEB

FHQ35BUV1B

FBQ60B7V1

FCQ60C7VEB

FDQ125B7V3B

FHQ50BUV1B

Outdoor Units

xii

RZQ100B8W1B

RZQ125C7V1B

RZQ71B9V3B

RZQS140C7V1B

RZQ100C7V1B

RZQ140B8W1B

RZQS100B7V3B

RZQS71B7V3B

RZQ125B8W1B

RZQ140C7V1B

RZQS125C7V1B

FHQ60BUV1B

SkyAir Series
10.RZQ200, 250C Series(50Hz)
Indoor Units
FAQ100BUV1B

FBQ60B7V1

FCQ60C7VEB

FFQ50BV1B

FHQ100BUV1B

FAQ71BUV1B

FBQ71B7V3B

FCQ71C7VEB

FFQ60BV1B

FHQ125BUV1B

FBQ100B7V3B

FCQ100C7VEB

FDQ125B7V3B

FHQ50BUV1B

FUQ100BUV1B

FBQ125B7V3B

FCQ125C7VEB

FDQ200B7V3B

FHQ60BUV1B

FUQ125BUV1B

FBQ50B7V1

FCQ50C7VEB

FDQ250B7V3B

FHQ71BUV1B

FUQ71BUV1B

Outdoor Units
RZQ200C7Y1B
RZQ250C7Y1B

xiii

SkyAir Series

xiv

How to Handle Request for Maintenance

1. How to Handle Request for

Maintenance
1.1 Flow Chart
Find out the situation according to the following
procedure when there is a request for service from the
customer.
Wait until
power
failure is
over.

Doesn't
run at
all

Turn the power

supply switch
ON or replace
the fuse.

Troubleshooting
by remote
controller
malfunction code.

YES
Units equipped with
liquid crystal remote
controllers only
YES
YES
The power
NO Is the remote
NO
Is there NO
supply switch
controller's
a power
is OFF or the
operation lamp
failure?
switch's fuse
blinking?
is burnt.
Units equipped with
wireless remote
controllers only
Is the operation
lamp of the indoor
unit's signal
receiving section
blinking?
Troubleshooting
by remote
controller
malfunction code.

Nomal

The fan
comes on
but the
compressor
doesn't run.

Refer to "Remote
controller display
malfunction code and
contents".

Runs
Doesn't run
Set the remote
controller's
temperature
setting to:
(1)When cooling:
Minimum
(2)When heating:
Maximum

Ask for the

character code
of the
malfunction
code.

NO

YES
Units equipped with
liquid crystal remote
controllers only
Is the remote
controller's
operation lamp
NO
blinking?
Machines
equipped with
wireless remote
controllers only.
Units equipped with
wireless remote
controller only.
Is the operation
lamp of the indoor
unit's signal
receiving section
blinking?

(1) The operation circuit

fuse is disconnected
or is making poor
contact.
(2) The operation swich is
broken or its contact is
defective.
(3) The high pressure
switch is broken.
(4) The fan motor's
magnetic switch is
broken.
(5) The fan motor's
overcurrent relay is
being actuated or is
broken.
(6) The compressor's
overcurrent relay is
broken.
(7) The compressor's
protective thermostat
is broken.
(8) The electrical system
insulation is defective.
(9) The compressor's
magnetic switch's
contact is defective.
(10) The compressor is
broken.
(11) Thermostat is
broken.
(12) The cool/heat
selector is broken.
(13) The operation switch
is broken.
(14) The compressor's
magnetic swich is
broken.

YES

How to Handle Request for Maintenance

Cooling
starts
but
stops
right
away.

Units equipped
with liquid
crystal remote
controllers only
Is the remote
controller's
operation lamp
blinking?

NO

Cooling

(20) The outdoor unit's heat

exchanger is dirty.
(21) There is something
blocking the outdoor
unit's air flow.
(22) Malfunction of the
outdoor unit's fan.

Units equipped
with wireless
remote
controllers only

Try turning the

Operation switch
OFF and On.

Did you allow

3 minutes to
elapse after
turning ON?

Nomal
YES

NO

Runs

Operation is
normal.
Is there something
causing the indoor
load to be large,
such as an open
window or door?

The unit
runs but
doesn't
cool the
room.

Measure the
suction/discharge
temperature.

YES
Temperature
differential is
8~18C

NO

(Temperature differential
=suction temperature - discharge temperature)

Operation is
normal.
Is there something
causing the indoor
heat load to be large,
such as an open
window or door?

The units
runs but
doesn't
heat the
room.

Measure the
suction/discharge
temperature.

(23) The indoor unit's air

filter is dirty.
(24) The indoor unit's heat
exhanger is dirty.
(25) There is something
blocking the indoor
unit's air flow.
(26) Malfunction of the
indoor unit's fan.

Heating

Is the operation
lamp of the
indoor unit's
signal receiving
section blinking?

The unit
won't run
again for
a while
after
stopping.

(15) Over-charged with

refrigerant.
(16) Air is mixed inside
the refrigerant circuit.
(17) The pressure switch
is broken.
(18) The outdoor unit fan
motor's magnetic
switch is broken.
(19) The outdoor unit fan
motor's auxiliary
relay is broken.

YES
Temperature
differential is
14~30C

NO

(27) Overcurrent relay (for

compressor)
(28) Compressor's
protective themostat
(29) The causes for the
overcurrent relay (for
compressor) being
actuated are:
(29)-1 Power supply
voltage is lower
than prescribed.
(29)-2 High pressure is
too high.
(29)-3 The power supply
cord is too small.
(29)-4 The compressor is
broken.
(30) The causes for the
compressor's
protective thermostat
(30)-1 Internal leak of
the-4way valve
(No substantial
difference between
suction and
discharge
temperature.)
(30)-2 Unsatisfactory
compression from
the compressor
(30)-3 Different kind of
refrigerant is charged.
(30)-4 Malfunction of the
expansion valve
(30)-5 Unsatisfactory
refrigerant circulation

(Temperature differential
=discharge temperature - suction temperature)

OK.We'll be right over.

(Service work required)

Troubleshooting Based on Equipment Condition

2. Troubleshooting Based on
Equipment Condition
2.1 Troubleshooting Based on
Equipment Condition
Equipment Condition

Remedy

Equipment does not operate.

See 5

Fan operates, but compressor

does not.

See 10

Cooling/heating operation starts

but stops immediately.

See 14

After equipment shuts down, it

cannot be restarted for a while.

See 16

Equipment operates but does

not provide cooling.

See 19

Equipment operates but does

not provide heating.

See 22

Equipment discharges white

mist.

See 25

Equipment produces loud noise

or shakes.

See 27

Equipment discharges dust.

See 30

10

Remote controller LCD displays

88.

See 31

11

Swing flap does not operate.

See 32

12

Equipment emits odor.

Room smell and cigarette odors

accumulated inside the indoor
unit are discharged with air.
Inside of the indoor unit must be
cleaned.

13

Flap operates when power is

turned on.

It is normal. The flap initializes

for accurate positioning.

14

Change of operation mode

causes flap to move.

It is normal. There is a control

function that moves the flap
when operation mode is
changed.

15

Fan operates in M mode

during heating even if remote
controller is set to Low.

It is normal. It is caused by the

activation of the overload control
(airflow shift control).

16

Flap automatically moves during

cooling.

It is normal. It is caused by the

activation of the dew prevention
function or ceiling soiling
prevention function.

Troubleshooting Based on Equipment Condition

Equipment Condition

Remedy

17

Indoor unit fan operates in L

mode for 1 minute in
microcomputer-controlled dry
mode even if compressor is not
operating.

It is normal. The monitoring

function forcibly operates the fan
for one minute.

18

In simultaneous ON/OFF multisystem setup, indoor unit (sub)

does not operate in sync with
the other indoor unit (main).
(Flat, fan, etc.)

It is normal. It is caused by a
signal transmission lag.

19

Indoor unit fan operates after

heating operation stops.

It is normal. The fan operates in

the LL mode for 60 to 100
seconds to dissipate the
residual heat in the heater.

20

Drain pump operates when

equipment is not operating.

It is normal. The drain pump

continues to operate for several
minutes after equipment is
turned off.

21

Horizontal wing sends air to

different directions in cooling
and heating even if it is set to
the same position.

It is normal. The airflow direction

in cooling/dry operation is
different from that in heating/fan
operation.

22

Flap remains horizontal even if it

is set to Swing.

It is normal. The flap does not

swing in the thermostat OFF
mode.

23

The group control remote

controller is incapable of setting
to remote controller thermostat.

It is normal. Remote controller

thermostat setting is unavailable
during group control.

24

During operation with a remote

controller thermostat, the
thermostat turns OFF even
before the remote controller
temperature reaches the setting.

It is normal. In some cases, it is

controlled by preset temperature
and suction temperature (body
thermostat).

25

When a malfunction occurs in a

unit equipped with individual
remote controllers during one
remote controller group control,
individual remote controller
address display shows 0
regardless of actual address
setting.

It is normal. The address display

of individual remote controllers
is always 0.

Troubleshooting Based on Equipment Condition

2.2 Equipment does not Operate

Applicable Models
All models of SkyAir series

Possible Causes

Fuse blown or disorder of contact in operation circuit

Faulty operation switch or contact point
Faulty high pressure switch
Faulty magnetic switch for fan motor
Activation or fault of overcurrent relay for fan motor
Faulty overcurrent relay for compressor
Faulty compressor protection thermostat
Insufficient insulation in electric system
Faulty contact point of magnetic switch for compressor
Malfunction of compressor

Troubleshooting Based on Equipment Condition

Troubleshooting
[All models except R(Y)-LU or R-NU series]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is power
switch OFF or fuse
for power switch
blown?

YES

NO

Is there power
failure?

YES

Turn on power switch or

replace fuse.
If high-harmonics circuit
breaker is not used on
inverter compressor,
have the circuit breaker
replaced.
Wait until power returns.

NO
Is
operation switch pressed
repeatedly?

YES

NO
Is
thermostat
changed and reset
again?

YES

NO
Is
operation lamp
on LCD remote controller
flashing?

YES

Normal.
Equipment starts
operation 3 minutes later
(3-min standby).

Normal.
Equipment starts
operation 3 minutes later
(3-min standby).

Diagnose based on error

code on remote
controller.

NO

Wireless
remote controller
Is operation lamp on
indoor unit signal
receiving section
flashing?

YES

Diagnose based on error

code on remote
controller.

NO
Possibly faulty electric
component

Check electric system.

Troubleshooting Based on Equipment Condition

Troubleshooting
[R(Y)-LU Series]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is power
switch OFF or fuse
for remote switch
blown?

YES

Turn on power switch or

replace fuse.

NO

YES

Is there power
outage?

Wait until power returns.

NO

Is
operation switch pressed
repeatedly?

YES

NO
Is
thermostat
changed and reset
again?

YES

NO
Is outdoor
unit operating in
individual operation
mode?

NO

Normal.
Equipment starts
operation 3 minutes later
(3-min standby).

Normal.
Equipment starts
operation 3 minutes later
(3-min standby).

YES
Is
equipment in
automatic
operation?
NO
A

YES

Previous operation mode is

still in effect.
Normal.

Troubleshooting Based on Equipment Condition

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Does
remote
controller indicate
YES
"other unit in cooling
operation" or "other
unit in heating
operation"?
Not all units are in the same
operation mode.
NO
B

Normal. Set units to the

same operation mode.
Is
operation lamp
on LCD remote controller
flashing?

YES

Diagnose based on error

code on remote
controller.

NO

Wireless
remote controller
Is operation lamp on
indoor unit signal
receiving section
flashing?

YES

Diagnose based on error

code on remote
controller.

NO
Possibly faulty electric
component

Check electric system.

Troubleshooting Based on Equipment Condition

Troubleshooting
[R-NU Series - except FHC-NU]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
correct voltage
of power supply
between terminal L and N
or L1, L2 and L3 of
outdoor unit?

NO

Check power supply

breaker.
Ask for correct voltage
power supply.

YES
Is the
power supply
between terminal 1 and
3 of indoor and
outdoor
unit?

NO

Check internal wiring of

outdoor unit.
Check the wiring
between indoor and
outdoor unit.

YES
For FDMG,
FDBG
Series

Is the
power supply
between terminal A or B or
C and F of indoor
unit?

NO

YES

Is the
power supply
between terminal 4 or 5
or 6 and 3 of indoor
unit?

For FDBT
Series

Faulty fan motor.

Fan motor protection
thermostat activates.
Check the insulation in
electric system.
NO

YES

For FH
Series

Is the
power supply
between terminal P4 or
P5 or P6 and P3 of
indoor unit?
YES

Check the fuse for

control circuit.
Check ON-OFF switch to
ON side.
Check remote controller
wiring.

NO

Check the fuse for

control circuit.
Check ON-OFF switch to
ON side.
Check remote controller
wiring.
Faulty fan motor.
Fan motor protection
thermostat activates.
Check the insulation in
electric system.
Check the fuse for
control circuit, and
control PC Board A1P.
Check ON-OFF switch to
ON side.
Check remote controller
wiring.
Faulty fan motor.
Fan motor protection
thermostat activates.
Check the insulation in
electric system.

Troubleshooting Based on Equipment Condition

2.3 Fan Operates, but Compressor

does not
Applicable Models
All models of SkyAir series

Possible Causes

10

Faulty thermistor
Faulty indoor/outdoor unit PC board
Faulty magnetic switch
Faulty power transistor
Faulty compressor

Troubleshooting Based on Equipment Condition

Troubleshooting
[All models except R(Y)-LU or R-NU series]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Indoor unit fan runs at set airflow rate.

(In cooling operation)
When air thermistor ambient temperature is
higher than set temperature
(In heating operation)
When air thermistor ambient temperature is lower
than set temperature

Is the
power switch OFF
or the fuse for power
switch blown?

YES

Turn on the power

switch or replace fuse.

NO
Is the
heating switch
turned on at outdoor
temperature
27C

YES

Normal.
(Thermostat OFF by
outdoor temperature)

NO
Is rated
voltage applied at
the compressor
terminals?

YES

Replace the compressor.

NO
Is rated
voltage output from
the magnetic switch
or power
transistor?

YES

Replace the magnetic

switch or power
transistor.

NO
Is rated
voltage output from the
PC board?

YES

NO
Air sensor

Indoor unit
PC board

Input
to PC
board

Output
from PC
board

Replace the PC board.

Check the thermistor.

Outdoor unit
PC board
Relay

Input
to PC
board

Magnetic
switch
COMP

Output from
relay or
microcomputer

Output from
magnetic
switch or SW
circuit of power
transistor

Output from
magnetic
switch or
U,V,W of power
transistor

11

Troubleshooting Based on Equipment Condition

Possible Causes
Faulty remote controller
Faulty magnetic switch for compressor

Troubleshooting
[R(Y)-LU Series]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Make the following

temperature setting using
remote controller.
(1) Cooling: Lowest setting
(2) Heating: Highest setting
YES
Does
equipment operate?

YES

Normal.

NO
Is heating
operation ON at the
condition of above
27C outdoor
temperature?

YES

It is normal (Thermostat
OFF by high outdoor
temperature.)

NO
Is
operation lamp
on remote controller
flashing?

YES

Diagnose based on error

code on remote
controller.

NO
Is
operation
lamp on indoor unit
located near wireless
remote controller signal
receiving section
flashing?

YES

NO
Is outside
temperature above
allowed operating
range?

YES

Equipment cannot be
operated in this
condition.

NO
Possibly faulty electric
component

12

Check electric
components.

Troubleshooting Based on Equipment Condition

Possible Causes
Faulty remote controller
Faulty magnetic switch for compressor
Faulty capacitor for compressor or fan motor

Troubleshooting
[R-NU Series - except FHC-NU]
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Make the following temperature

setting using remote controller.
Cooling: Lowest setting
YES
Does
equipment operate?

YES

Normal.

NO

Is the
power supply
between terminal D and
E of indoor unit and terminal
1 and 2 of indoor
and outdoor
unit?

NO

Malfunction of remote
controller contact or
thermostat
Faulty wiring between
indoor and outdoor unit

YES

Is the
power supply on MgS coil
of compressor?

YES

Malfunction of MgS coil

or MgS contact.
Replace the MgS switch.

NO
Is
there any
malfunction or
activation of safty
devices (Q1, Q1M,
Q2M, or S1PH,
S1PL etc.)?
NO
Possibly faulty electric wiring
or capacitor etc.

YES

Malfunction or actuation
of safty device such as:
Q1M, Q2M
Discharge pipe
thermostat (Q1)
High pressure switch
S1PH
Low pressure switch
S1PL

Check electric wiring

between indoor and
outdoor unit or capacitor
etc.

13

Troubleshooting Based on Equipment Condition

2.4 Cooling/Heating Operation

Starts but Stops Immediately
Applicable Model
All models of SkyAir series

Possible Cause

14

Excess charge of refrigerant

Air intrudes into refrigerant system
Faulty pressure switch
Faulty magnetic switch for outdoor unit fan motor
Faulty aux. relay for outdoor unit fan motor
Soiled heat exchanger of outdoor unit
There is an interfering item in air flow of outdoor unit
Malfunction of outdoor unit fan
Soiled air filter of indoor unit
Soiled heat exchanger of indoor unit
There is some interfering item in airflow of indoor unit
Malfunction of indoor unit fan

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the type of
remote controller wired or
wireless?
Wireless

Wired

Is the
operation lamp of remote controller
flashing?

Is the
operation lamp of
indoor unit photo-sensing
section flashing?
Heating: Indoor unit
Cooling: Outdoor unit

YES

NO
YES

Diagnose based on the

error code on remote
controller

NO

Does the fan rotate?

NO

YES

Is the filter soiled?

YES

Malfunction of fan motor

Check the magnetic
switch and aux. switch
for fan motor

Cleaning

NO
Is there
any item disturbing
airflow?

YES

Remove the disturbing

item

NO
Is the heat
exchanger soiled?

YES

Cleaning of the heat

exchanger

NO
Possible causes as follows:
*Refrigerant overcharge
*Mixing of air in refrigerant
system
*Faulty pressure switch

After vacuum drying,

charge correct amount of
refrigerant
Check the pressure
switch

15

Troubleshooting Based on Equipment Condition

2.5 After Equipment Shuts Down,

It cannot be Restarted for a
While
Applicable Model
All models of SkyAir series

Possible Cause
Overcurrent relay (for compressor)
Compressor protection thermostat
Overcurrent relay may act due to the following
reasons
Lower voltage of power supply
Excess level of high pressure
Insufficient size of power cable
Malfunction of compressor
Compressor protection thermostat may act due to the
following reasons
Internal leakage of four-way valve (There is no
difference between suction and discharge
temperature)
Insufficient compression of compressor
Incorrect refrigerant
Faulty expansion valve
Insufficient circulation of refrigerant

16

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the operation switch ON

and OFF, then wait at ON side.

Does the unit

start operation after
3 minutes?

YES

Normal. Unit is in
3-min standby mode

NO
Is the
discharge side of
compressor hot after
unit stop?

NO

Check compressor

YES
Check on the cause why
overcurrent relay (for
compressor) or compressor
protection thermostat acted.
YES
[Electric system]

Power
supply voltage is
within 10 % of specified
voltage.

NO

Contact power company

YES
Is the
size of power cable
through total length
correct?

NO

Replace power cable

YES
[Refrigerant circuit]

After vacuum drying, charge

correct amount of refrigerant.
Then, start operation again.

17

Troubleshooting Based on Equipment Condition

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is
there any
temperature difference
between inlet and outlet
of expansion
valve?
[For Heat Pump]

NO

Expansion valve
malfunction

YES

Is
there any
temperature difference
between suction side and
discharge side of
four-way
valve?

NO

Four-way valve
malfunction

YES
Malfunction of compressor

18

Check compressor

Troubleshooting Based on Equipment Condition

2.6 Equipment Operates but does

not Provide Cooling
Applicable Model
All models of SkyAir series

Possible Cause
Overcurrent relay (for compressor)
Compressor protection thermostat
Overcurrent relay may act due to the following
reasons
Lower voltage of power supply
Excess level of high pressure
Insufficient size of power cable
Malfunction of compressor
Compressor protection thermostat may act due to the
following reasons
Internal leakage of four-way valve (There is no
difference between suction and discharge
temperature)
Insufficient compression of compressor
Incorrect refrigerant
Faulty expansion valve
Insufficient circulation of refrigerant

19

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Measure the temperature of

suction air and supply air.
Temperature difference =
Suction air temp. Supply air
temp.

Temperature
difference for cooling
should be between 8
and 18C.
NO

YES

Does the
heat load increase after
installation of the
unit?

YES

Normal.

NO
Possible causes as follows
*Incorrect selection of model
*Affection of direct sun
Does
any frost generate
around inlet port of
indoor unit heat exchanger
or outlet port of
expansion
valve?
NO

Additional unit
installation should be
considered

YES

Is the
operation current
less than specified
level?

YES

NO
Gas shortage possibly
generates trouble.

Does indoor
unit air flow rate
down?
NO
A

YES

After vacuum drying,

charge correct amount of
refrigerant.

*Clogged air filter

*Soiled heat exchanger
*Malfunction of fan motor
(Refer error code A6.)
Check each section

20

Troubleshooting Based on Equipment Condition

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Is the
level of high
pressure higher than
normal level?
NO

YES

Possible causes as follows

*Refrigerant overcharge
*Air in refrigerant system
*Soiled heat exchanger
*Short circuit of supply air
*Disturbing item in air flow
*Malfunction of fan motor of
outdoor unit
(Refer error code E7, H7.)

Possible causes as follows

*Insufficient compression of
compressor
*Insufficient circulation of
refrigerant
*Faulty expansion valve

Check each item

Check each item

21

Troubleshooting Based on Equipment Condition

2.7 Equipment Operates but does

not Provide Heating
Applicable Model
All models of SkyAir series

Possible Cause

22

Excess charge of refrigerant

Air intrudes into refrigerant system
Faulty pressure switch
Faulty magnetic switch for outdoor unit fan motor
Faulty aux. relay for outdoor unit fan motor
Soiled heat exchanger of outdoor unit
There is an interfering item in air flow of outdoor unit
Malfunction of outdoor unit fan
Soiled air filter of indoor unit
Soiled heat exchanger of indoor unit
There is some interfering item in airflow of indoor unit
Malfunction of indoor unit fan

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the unit
in defrost mode?

YES

Wait for a while.

No abnormality

NO
Measure the temperature of
suction air and supply air.
Temperature difference =
Suction air temp. Supply air
temp.

Temperature
difference for heating should
be between 14 and
30C.
NO

YES

Does the
YES
heat load increase after
installation of the
unit?
No abnormality
NO
*Incorrect selection of model
*Affection of sunlight
*Affection of excessive fresh
air into room

Is the operation
current less than
specified level?
NO

Does indoor
unit air flow rate
down?
NO
A

YES

Additional unit
installation should be
considered

Gas shortage possibly

generates trouble.

YES

After vacuum drying,

charge correct amount of
refrigerant.

*Clogged air filter

*Soiled heat exchanger
*Malfunction of indoor fan motor
(Refer error code A6.)
Check each item

23

Troubleshooting Based on Equipment Condition

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Is the
level of high
pressure lower than
normal level?
NO

YES

*Refrigerant overcharge
*Soiled heat exchanger
*Short circuit of discharge air
*Disturbing item in air flow
*Malfunction of fan motor of
outdoor unit
(Refer error code E7, H7)
Check each item

*Insufficient compression of
compressor
*Insufficient circulation of
refrigerant
*Faulty expansion valve

24

Check each item

Troubleshooting Based on Equipment Condition

2.8 Equipment Discharges White

Mist
Applicable Model
All models of SkyAir series

Possible Cause

Humid installation site

Installation site is dirty and with dense oil mists.
Soiled heat exchanger
Clogged air filter
Malfunction of fan motor

25

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the room
temperature higher than
set value in cooling
operation?

YES

Continue unit operation.

NO

Is white
fog coming out from
the unit?
YES

NO

Normal

It may be necessary to
remove the source of humid
condition.

Is the heat
exchanger of indoor
unit soiled?

Remove the source of

humid condition.
YES

Cleaning of heat
exchanger is necessary.

NO

Is the site
dusty or with dense
oil mist?
NO

YES

Dust or oil mists should be

removed.

Is the
airflow rate too
small?
NO

YES

Possible causes as follows

*Clogged air filter
*Malfunction of fan motor

Did the trouble generate on

switching to heating mode
after complete of defrosting
during heating?

26

Remove the source of oil

mist or dust.

Cleaning of air filter

Check fan motor
(Refer error code A6)
Normal
(Fog is generated due to
defrosting operation)

Troubleshooting Based on Equipment Condition

2.9 Equipment Produces Loud

Noise or Shakes
Applicable Model
All models of SkyAir series

Supposed Causes

Faulty installation
Excess charge of refrigerant
Air intrudes into refrigerant system
Flushing noise due to refrigerant shortage. (Sound of
shoo...)

27

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Does
the noise generate
with vibration of whole
ceilings and
walls?

[Installation work side]

YES
Correction of installation
Reinforcement for
ceilings or walls

NO
Does
the noise
generate with vibration
of unit mounting
section?

YES

NO
Is the piping
secured?

NO

[Power supply side] YES

Does
the fan contact with other
parts?

YES

Insert shock absorber in

mounting section, or
strengthen the mounting
section.

Insert cushion materials

to the pipe support such
as saddle.

Disassemble and
remove parts contact.

NO

Does
the pipe contact with
casing?

YES

Correct piping manually

or attach a dead weight
to pipe

NO
Is
the noise
flushing sound from
pressure reducing valve
or capillary
tube?
NO
A

28

YES

Normal.

Troubleshooting Based on Equipment Condition

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Continuous
slight noise of "shoo..."
during cooling or
defrosting

YES

NO
Sound of
"shoo..." generates
just after operation start
or stop, or defrosting
start or stop.

YES

Normal. The sound is

flushing noise of gas
(refrigerant) inside air
conditioning unit

Normal. The noise is a

sound generated at the
time of gas (refrigerant)
flow change or stop

NO
Sound
of "shoo..."
generates during cooling
or after operation
stop.

YES

Normal. Operation
sound of draining device

NO
[For Heat Pump]
Creak
during heating
and after operation
stop

YES

NO
Is
this an impact
noise at the start / end
of defrosting?
NO
*Excess charge of refrigerant
*Air intrudes into refrigerant
system
*Flushing noise due to
refrigerant shortage. (Sound
of shoo...)
YES

YES

Normal. Creak
generates by shrinkage
of resin parts due to
temperature change.

It is normal.
An impact noise can
be reduced by means
of "Defrost Noise
Reduction Setting." For
more details, refer to
"Field Setting with
Remote Controller"

After vacuum drying,

charge correct amount of
refrigerant.

29

Troubleshooting Based on Equipment Condition

2.10Equipment Discharges Dust

Applicable Model
All models of SkyAir series

Possible Cause
Carpet spread room
Animal's hair

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Does
the trouble
generate at the time
YES
of operation start again after
extended period of
operation?
NO
Is air filter
equipped?
NO
Install air filter.

30

YES

Dust collected inside the

indoor unit are blown
out.
Cleaning for inside of
indoor unit is necessary.

Dust collected inside the

indoor unit are blown
out.
Cleaning for inside of
indoor unit is necessary.

Troubleshooting Based on Equipment Condition

2.11 Remote Controller LCD

Displays "88"
Applicable Model
All models of SkyAir series

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Trouble
generates just after power
supply ON

YES

NO
Is the
position of (SS 1) on
indoor unit PCB at
"Emergency"?

YES

The unit is checking to

confirm that remote
controller is normal.
Indication appears for
short time.
Turn the switch to
"Normal", and reset
power supply.

NO
Check the unit based on
indoor unit LED and outdoor
unit LED. (Trouble Shooting)

31

Troubleshooting Based on Equipment Condition

2.12Swing Flap does not Operate

Applicable Models
RZP-D Series
RZQ200, 250C Series (FAQ, FBQ, FHQ, FUQ)

Method of Malfunction Detection

Utilizes ON/OFF of the limit switch when the motor turns.

Malfunction Decision Conditions

When ON/OFF of the micro switch for positioning cannot
be reversed even through the swing flap motor for a
specified amount of time (about 30 seconds).

Possible Cause

32

Faulty swing motor

Faulty micro switch
Faulty connector connection
Faulty indoor unit PC board

Troubleshooting Based on Equipment Condition

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are
the connectors
correctly connected to
X29A and X14A on
the PC board?

NO

Connect correctly

YES
Is
the limit
switchs transfer
connector correctly
connected?

NO

Connect correctly.

YES
Turn the power supply off
once and back on, and check
whether the swing flap motor
swings when the power
supply is turned back on.

Does the flap

swing?
NO

YES

Disconnect X14A, turn the

power supply off once and
back on, and check if the limit
switch has continuity when the
power supply it turned back
on.
Turn the power supply off
once and back on, and
measure the output voltage of
connector X29A when the
power supply is turned back
on.

220 - 240 VAC?

YES

Is continuity / no
continuity reversed?

YES

NO

NO

Replace the indoor

unit PC board.
Replace the swing
motor assembly.

33

Procedure of Self-Diagnosis by Remote Controller

3. Procedure of Self-Diagnosis
by Remote Controller
3.1 The INSPECTION/TEST Button
Explanation
By turning the remote controllers inspection / test button
ON, you can change the mode as shown in the figure
below.

Indoor unit settings

can be made
Filter sign time
Air flow direction
Others

Local
setting
mode

Service data can be obtained.

Malfunciton code history
Temperature data of various sections
Service settings can be made.
Forced fan ON
Air flow direction/volume setting
Depress
Inspection/Test Operation
button for more than
4 seconds.

Depress
Inspection/Test Operation
button for more than
4 seconds.

Press
Inspection/Test Operation
button once.

Service
mode

Press Inspection/Test Operation

button once.

Normal
mode

Press Inspection/Test Operation

button once.
Or after 30 minutes

After 10 seconds

Inspection
mode
Following codes
can be checked.
Malfunction codes
Indoor model code
Outdoor model code

34

Press
Inspection/Test Operation
button once.

Test
operation
mode
Thermostat is forcibly
turned on.

Procedure of Self-Diagnosis by Remote Controller

When in the inspection mode, malfunction contents
can be cleared by continuing to press the ON/OFF
button for 5 seconds.
(Let you know completion timing by blinking.)
To carry out a test run, follow the procedure below.
1. Open the gas side stop valve all the way.
2. Open the liquid side stop valve all the way.
3. Energize the crank case heater for 6 hours.
4. Enter the test run mode.
5. Continue to operate by the operation switch for 3
minutes.
6. Enter the normal mode.
7. Check the functions according to the operation
manual.

35

Procedure of Self-Diagnosis by Remote Controller

3.2 Self-Diagnosis by Wired

Remote Controller
Explanation
If operation stops due to malfunction, the remote
controllers operation LED blinks, and malfunction code is
displayed. (Even if stop operation is carried out,
malfunction contents are displayed when the inspection
mode is entered.) The malfunction code enables you to
tell what kind of malfunction caused operation to stop.
See page 46~61 for malfunction code and malfunction
contents.
[BRC1C61]

36

Procedure of Self-Diagnosis by Remote Controller

[BRC1D52]
Operation LED
ON/OFF
button
Display of indoor
unit for which a
malfunction has
been detected
Inspection
display
Malfunction
code
Inspection/
Test button

Note:
1. Pressing the INSPECTION/TEST button will blink the
check indication.
2. While in check mode, pressing and holding the ON/
OFF button for a period of five seconds or more will
clear the failure history indication shown above. In this
case, on the codes display, the malfunction code will
blink twice and then change to 00 (=Normal), the
Unit No. will change to 0, and the operation mode will
automatically switch from check mode to normal mode
(displaying the set temperature).

37

Procedure of Self-Diagnosis by Remote Controller

3.3 Fault Diagnosis by Wireless

Remote Controller
If equipment stops due to a malfunction, the operation
indicating LED on the light reception section flashes.
The malfunction code can be determined by following the
procedure described below. (The malfunction code is
displayed when an operation error has occurred. In
normal condition, the malfunction code of the last
problem is displayed.)

Procedure
1. Press the INSPECTION/TEST button to select
Inspection.
The equipment enters the inspection mode. The Unit
indication lights and the Unit No. display shows
flashing 0 indication.
2. Set the Unit No.
Press the UP or DOWN button and change the Unit
No. display until the buzzer (*1) is generated from the
indoor unit.
*1 Number of beeps
3 short beeps : Conduct all of the following operations.
1 short beep : Conduct steps 3 and 4.
Continue the operation in step 4 until a buzzer
remains ON. The continuous buzzer indicates that the
malfunction code is confirmed.
Continuous beep : No abnormality.
3. Press the MODE selector button.
The left 0 (upper digit) indication of the malfunction
code flashes.
4. Malfunction code upper digit diagnosis
Press the UP or DOWN button and change the
malfunction code upper digit until the malfunction code
matching buzzer (*2) is generated.

38

Procedure of Self-Diagnosis by Remote Controller

The upper digit of the code changes as shown below
when the UP and DOWN buttons are pressed.

*2 Number of beeps
Continuous beep : Both upper and lower digits
matched.(Malfunction code confirmed)
2 short beeps: Upper digit matched.
1 short beep : Lower digit matched.
5. Press the MODE selector button.
The right 0 (lower digit) indication of the malfunction
code flashes.
6. Malfunction code lower digit diagnosis
Press the UP or DOWN button and change the
malfunction code lower digit until the continuous
malfunction code matching buzzer (*2) is generated.
The lower digit of the code changes as shown below
when the UP and DOWN buttons are pressed.

39

Procedure of Self-Diagnosis by Remote Controller

40

Procedure of Self-Diagnosis by Remote Controller

41

Procedure of Self-Diagnosis by Remote Controller

In Case of BRC7A~ Type

If operation stops due to malfunction, the light reception
section operation LED blinks. The malfunction code can
be decided by the following procedure. (If operation stops
due to malfunction, you can find out the cause by
checking the malfunction code, or you can find out what
the most recent malfunction code is during normal
operation.)
1. Push INSPECTION/TEST, and select inspection.
Operation then enters the inspection mode. UNIT
lights and unit No. display O blinks.
2. Unit No. setting
Change the unit No. by pushing the advance or
backward button, and continue pushing until the
buzzer (*1) sounds from the indoor unit.
*1 Buzzer sound times
3 times : Carry out all of the following operations.
1 time : Carry out operations 3 and 4. Carry out
operation 4 until the buzzer sounds continuously.
When the buzzer sounds continuously. The
malfunction code is set.
Continuous : There is no malfunction.
The upper digit of the code changes as shown below
by pushing the advance or backward button.

3. Push the operation mode selector button. The O

(upper digit) on the left side of the malfunction code
blinks.

42

Procedure of Self-Diagnosis by Remote Controller

4. Malfunction code upper digit diagnosis Push the
advance or backward button until the malfunction
code matching buzzer (*2) sounds and select the
malfunction code upper digit.
*2 Buzzer sound times
Continuous : Both upper and lower digit agree.
(Malfunction code set)
2 times : Upper digit agrees
1 time : Lower digit agrees
5. Push the operation mode selector button.
The 0 (upper digit) on the right side of the
malfunction code blinks.
6. Malfunction code lower digit diagnosis Push the
advance or backward button until the malfunction
code matching buzzer sounds continuously, and
select the malfunction code lower digit.
The lower digit of the code changes as shown below
by pushing the advance or backward button.

43

Procedure of Self-Diagnosis by Remote Controller

44

Procedure of Self-Diagnosis by Remote Controller

45

Procedure of Self-Diagnosis by Remote Controller

A0
A1

A3

A6

A7
A9
AF

AJ

C4

46

Contents of Malfunction

Error of External Protection Device

Failure of Indoor Unit PC Board
Malfunction of Drain Water Level
System
Malfunction of Drain Level Control
System (S1L)
Malfunction of Drain Water Level
System
Indoor Unit Fan Motor Lock
Malfunction of Indoor Unit Fan Motor
Malfunction of Indoor Unit Fan Motor
Fan Motor (M1F) Lock, Overlock
Fan Motor Overload, Overcurrent,
Lock
Swing Flap Motor Malfunction/Lock
Malfunction of Swing Flap Motor
(M1S)
Malfunction of Moving Part of
Electronic Expansion Valve (Y1E)
Failure of Drain System
Drain Level above Limit
Failure of Capacity Setting
Malfunction of Capacity
Determination Device
Malfunction Capacity Setting (AJ)
Malfunction of Capacity Setting
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction Heat Exchanger
Termistor System

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

3.4 Remote Controller Display

Malfunction Code and
Contents

1 1 1

62
1 63

1 1 1

1 64
67
70

1 1 1
1

1 72
74
77
79

1 1 1

1 83

81

85
88

1 1 1

1 1 1

1 90
92
1 93
95
97
99

1 1 1

1 101
103

A0
A1

A3

A6

A7
A9
AF

AJ

C4

Contents of Malfunction

Error of External Protection Device

Failure of Indoor Unit PC Board
Malfunction of Drain Water Level
System
Malfunction of Drain Level Control
System (S1L)
Malfunction of Drain Water Level
System
Indoor Unit Fan Motor Lock
Malfunction of Indoor Unit Fan Motor
Malfunction of Indoor Unit Fan Motor
Fan Motor (M1F) Lock, Overlock
Fan Motor Overload, Overcurrent,
Lock
Swing Flap Motor Malfunction/Lock
Malfunction of Swing Flap Motor
(M1S)
Malfunction of Moving Part of
Electronic Expansion Valve (Y1E)
Failure of Drain System
Drain Level above Limit
Failure of Capacity Setting
Malfunction of Capacity
Determination Device
Malfunction Capacity Setting (AJ)
Malfunction of Capacity Setting
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction Heat Exchanger
Termistor System

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

1
1 1 1

62
63

64

67

1
1

70

72
74
77
79

1
1

81

83

85

88

90
92
93

95

1
1
1

97
99

1
1 1

1
1

101
103

47

C5

C9

CA

CC

CJ

E0

E1

E3

E4

48

Contents of Malfunction

Malfunction of Thermistor (R3T) for

gas Pipes
Malfunction Gaspipe Termistor
System
Malfunction of Suction Air
Temperature Sensor System
Malfunction of Thermistor (R1T) for
Suction Air
Malfunction Suction Air Termistor
System
Malfunction of Thermistor for
Discharge Air
Malfunction of Moisture Sensor
System
Malfunction of HumiMoisture Sensor
System
Malfunction of Remote Controller Air
Thernistor
Actuation of Protection Device
Activation of Outdoor Unit Protection
Device
Actuation of Safety Device
Failure of Outdoor Unit PC Board
Failure of Outdoor Unit PC Board
Abnormal High Pressure Level
Abnormally High Pressure Level
(HPS)
Actiation of High Pressure Switch
Low Pressure System Malfunction
Low Pressure System (LPS)
Malfunction
Actuation of Low Pressure Sensor:
Single Phase B Series
Actuation of Low Pressure Sensor
Actuation of Low Pressure Sensor:
Three Phase B Series

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

105
107

1 1 1

1 109
111
113
115
117

118

1 120
121

123

1
1

1
1

1
1

1 125
128
129
131
134
136
139

1
1

141
143
145
148

C5

C9

CA

CC

CJ

E0

E1

E3

E4

Contents of Malfunction

Malfunction of Thermistor (R3T) for

gas Pipes
Malfunction Gaspipe Termistor
System
Malfunction of Suction Air
Temperature Sensor System
Malfunction of Thermistor (R1T) for
Suction Air
Malfunction Suction Air Termistor
System
Malfunction of Thermistor for
Discharge Air
Malfunction of Moisture Sensor
System
Malfunction of HumiMoisture Sensor
System
Malfunction of Remote Controller Air
Thernistor
Actuation of Protection Device
Activation of Outdoor Unit Protection
Device
Actuation of Safety Device
Failure of Outdoor Unit PC Board
Failure of Outdoor Unit PC Board
Abnormal High Pressure Level
Abnormally High Pressure Level
(HPS)
Actiation of High Pressure Switch
Low Pressure System Malfunction
Low Pressure System (LPS)
Malfunction
Actuation of Low Pressure Sensor:
Single Phase B Series
Actuation of Low Pressure Sensor
Actuation of Low Pressure Sensor:
Three Phase B Series

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

105

107

1
1

109
111

113

115

117

118

1 1 1

120
121
123

1
1
1

1
1

1
1

1
1

125
128
129
131
134
136
139

1
1

141

143
145

1
1

148

49

E4
E5
E6

E7

E9

F3

F6
H3
H4
H7

H9

50

Contents of Malfunction

Actuation of Low Pressure Sensor:

Single Phase C Series
Compressor Motor Lock
Compressor Motor Lock
Compressor Overccurrent
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Electronic Expansion
Valve
Malfunction of Electronic Expansion
Valve
Malfunction of Electronic Expansion
Valve
Malfunction of Moving Part of
Electronic Expansion Valve (Y1E,
Y3E)
Malfunction of Electronic Expansion
Valve
Malfunction of Discharge Pipe
Temperature
Discharge Pipe Temperature
Malfunction
Abnormal Heat Exchanging
Temperature
Refrigerant Overcharged
Malfunction of High Pressure Switch
System
Abnormal Low Pressure Sensor
Malfunction of Outdoor Fan Motor
Signal
Malfunction of Outdoor Temperature
Thermistor System
Malfunction of Outdoor Air
Temperature Sensor System

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

150
152
154
156

1
1

159

161
165
168

170

172

174
176
179

1 1
1

181

183
185

1 1 1

187
189

191

193

195

E4
E5
E6

E7

E9

F3

F6
H3
H4
H7

H9

Contents of Malfunction

Actuation of Low Pressure Sensor:

Single Phase C Series
Compressor Motor Lock
Compressor Motor Lock
Compressor Overccurrent
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Outdoor Unit Fan
Motor
Malfunction of Electronic Expansion
Valve
Malfunction of Electronic Expansion
Valve
Malfunction of Electronic Expansion
Valve
Malfunction of Moving Part of
Electronic Expansion Valve (Y1E,
Y3E)
Malfunction of Electronic Expansion
Valve
Malfunction of Discharge Pipe
Temperature
Discharge Pipe Temperature
Malfunction
Abnormal Heat Exchanging
Temperature
Refrigerant Overcharged
Malfunction of High Pressure Switch
System
Abnormal Low Pressure Sensor
Malfunction of Outdoor Fan Motor
Signal
Malfunction of Outdoor Temperature
Thermistor System
Malfunction of Outdoor Air
Temperature Sensor System

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

150

1
1 1

152
154
156
159

1 1 1
1

161
165

168

170
172
174

1
1

176

1 1 1

179
181
183
185

1
1

189

1
1

187

191

193
195

51

H9
J1
J2

J3

J5

J6

J7

J8
J9
JA

52

Contents of Malfunction

Malfunction of Outdoor Temperature

1
Sensor System
Malfunction of Pressure Sensor
Malfunction of Pressure Sensor
Malfunction of Current Sensor
1
System
Malfunction of Discharge Pipe
1
Thermistor System
Malfunction of Discharge Pipe
1
Temperature Sensor System
Malfunction of Heat Exchanger
1
Temperature Sensor System
Malfunction of Suction Pipe
1
Thermistor System
Malfunction of Thermistor (R3T,
R5T) for Suction Pipe 1, 2
Malfunction of Heat Exchanger
1
Temperature Sensor System
Malfunction of Heat Exchanger
1
Temperature Sensor System
Malfunction of Heat Exchanger
1
Temperature Sensor System
Malfunction of Intermediate Heat
Exchanger Distribution Pipe
Thermistor
Malfunction of Intermediate Heat
Exchanger Distribution Pipe
Thermistor
Malfunction of Liquid Pipe
Thermistor
Malfunction of Subcooling Heat
Exchanger Gas Pipe Thermistor
(R6T)
Malfunction of High Pressure Sensor
Malfunction of High Pressure Sensor

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

196
197
199
201
203
205

207
208
210
212
214

215
216

218
220
222
224
226

H9
J1
J2

J3

J5

J6

J7

J8
J9
JA

Contents of Malfunction

Malfunction of Outdoor Temperature

Sensor System
Malfunction of Pressure Sensor
Malfunction of Pressure Sensor
Malfunction of Current Sensor
System
Malfunction of Discharge Pipe
Thermistor System
Malfunction of Discharge Pipe
Temperature Sensor System
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction of Suction Pipe
Thermistor System
Malfunction of Thermistor (R3T,
R5T) for Suction Pipe 1, 2
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction of Heat Exchanger
Temperature Sensor System
Malfunction of Intermediate Heat
Exchanger Distribution Pipe
Thermistor
Malfunction of Intermediate Heat
Exchanger Distribution Pipe
Thermistor
Malfunction of Liquid Pipe
Thermistor
Malfunction of Subcooling Heat
Exchanger Gas Pipe Thermistor
(R6T)
Malfunction of High Pressure Sensor
Malfunction of High Pressure Sensor

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

196
197
199

1
1

201

203
205

207

210

1
1

208

212
214

215

218

1
1

216

220
222

1
1
1

224
226

53

JC

L1

L4

L5

L8

L9

54

Contents of Malfunction

Malfunction of Suction Pipe

Pressure Sensor
Malfunction of Low Pressure Sensor
Malfunction of Low Pressure Sensor
Malfunction of PC Board
Faulty Outdoor Inverter PC Board
Faulty Outdoor PC Board
Radiation Fin Temperature
Increased
Malfunction of Inverter Radiatiing Fin
Temperature Rise
Radiation Fin Temperature
Increased
DC Output Overcurrent
(Instantaneous)
Overcurrent of DC Output
(Instantaneous)
Inverter Compressor Abnormal
DC Output Overcurrent
(Instantaneous)
Momentary Overcurrent of Inverter
Compressor
Electronic Thermal (Time Lag)
Electronic Thermal Switch (Time
Lag)
Inverter Current Abnormal
Electronic Thermal (Time Lag)
Inverter ompressor Overcurrent
Electronic Thermal (Time Lag)
Stall Prevention (Time Lag)
Stall Prevention (Time Lag)
Stall Prevention (Time Lag)
Compressor Inverter Start up Error
Inverter Start up Error

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

228
230
232
234
236
238

1 1

240
242
244
247

1
1

250
252
254
258
261

1
1

1
1

264
267
269
271
274
277
280
282
284
287

JC

L1

L4

L5

L8

L9

Contents of Malfunction

Malfunction of Suction Pipe

Pressure Sensor
Malfunction of Low Pressure Sensor
Malfunction of Low Pressure Sensor
Malfunction of PC Board
Faulty Outdoor Inverter PC Board
Faulty Outdoor PC Board
Radiation Fin Temperature
Increased
Malfunction of Inverter Radiatiing Fin
Temperature Rise
Radiation Fin Temperature
Increased
DC Output Overcurrent
(Instantaneous)
Overcurrent of DC Output
(Instantaneous)
Inverter Compressor Abnormal
DC Output Overcurrent
(Instantaneous)
Momentary Overcurrent of Inverter
Compressor
Electronic Thermal (Time Lag)
Electronic Thermal Switch (Time
Lag)
Inverter Current Abnormal
Electronic Thermal (Time Lag)
Inverter ompressor Overcurrent
Electronic Thermal (Time Lag)
Stall Prevention (Time Lag)
Stall Prevention (Time Lag)
Stall Prevention (Time Lag)
Compressor Inverter Start up Error
Inverter Start up Error

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

228

1
1

1 1
1
1
1

240

1
1

230
232
234
236
238

242

244

247
250
252

254

1
1

258
261
264

1
1
1
1
1

1
1

1
1
1

267
269
271
274
277
280
282
284
287

55

LC

P1

P4

PJ

U0

U1

56

Contents of Malfunction

Malfunction of Transmission System

(Between Control PC Board and
Inverter PC Board)
Malfunction of Transmission
between Inverter and Control PC
Board
Malfunction of Transmission System
(Between Control PC Board and
Inverter PC Board)
Malfunction of Transmission
between Inverter and Control PC
Board
Open Phase
High Voltage of Capacitor in Main
Inverter Circuit
Inverter Over-Ripple Protection
Open Phase or Power Supply
Voltage Imbalance
Malfunction of Radiator Fin
Temperature Thermistor
Malfunction of Radiator Fin
Temperature Thermistor
Malfunction of Inverter Radiating Fin
Temperature Rise Sensor
Failure of Capacity Setting
Defective Combination of Inverter
and Fan Driver
Gas Shortage (Malfunction)
Short of Gas Malfunction
Low Pressure Drop Due to
Refrigerant Shortage or Electronic
Expansion Valve Failure
Gas Shortage (Malfunction)
Gas Shortage (Malfunction)
Reverse Phase

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

289

292

294

296
300

302
303
305

1 1

307

309
311

1 1 1

313
315

1
1 1

317
319
320

322
324
326

LC

P1

P4

PJ

U0

U1

Contents of Malfunction

Malfunction of Transmission System

(Between Control PC Board and
Inverter PC Board)
Malfunction of Transmission
between Inverter and Control PC
Board
Malfunction of Transmission System
(Between Control PC Board and
Inverter PC Board)
Malfunction of Transmission
between Inverter and Control PC
Board
Open Phase
High Voltage of Capacitor in Main
Inverter Circuit
Inverter Over-Ripple Protection
Open Phase or Power Supply
Voltage Imbalance
Malfunction of Radiator Fin
Temperature Thermistor
Malfunction of Radiator Fin
Temperature Thermistor
Malfunction of Inverter Radiating Fin
Temperature Rise Sensor
Failure of Capacity Setting
Defective Combination of Inverter
and Fan Driver
Gas Shortage (Malfunction)
Short of Gas Malfunction
Low Pressure Drop Due to
Refrigerant Shortage or Electronic
Expansion Valve Failure
Gas Shortage (Malfunction)
Gas Shortage (Malfunction)
Reverse Phase

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

289

292

294

1
1

296
300

302

1
1

303

305

307
309
311

1 1
1

313

315

317
319
320

1
1
1

1
1
1

322
324
326

57

U2

U3

U4

U5

U8

U9

58

Contents of Malfunction

Abnormal Power Supply Voltage

Insufficient Voltage
Abnormal Power Supply Voltage
Power Supply Insuffient or
Instantaneous Failure
Power Supply Insuffient or
Instantaneous Failure
Check Operation not Executed
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
between Indoor Units and Outdoor
Units
Malfunction of Transmission
between Indoor and Outdoor Unit
Malfunction of Transmission
(Between Indoor Unit and Remote
Controller)
Malfunction of Transmission
(Between Indoor Unit and Remote
Controller)
Transmission Error Between Main
Remote Controller and Sub Remote
Controller
Malfunction of Transmission
between Main Remote Controller
and Sub Remote Controller
Malfunction of Transmission
between Indoor and Outdoor Units
in the Same System

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

328
330
332

334
336
340

1 1 1

341

1
1

344
347
351
354

1 1 1

1 358
360

1 1 1

362

364

366

U2

U3

U4

U5

U8

U9

Contents of Malfunction

Abnormal Power Supply Voltage

Insufficient Voltage
Abnormal Power Supply Voltage
Power Supply Insuffient or
Instantaneous Failure
Power Supply Insuffient or
Instantaneous Failure
Check Operation not Executed
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Malfunction of Transmission
between Indoor Units and Outdoor
Units
Malfunction of Transmission
between Indoor and Outdoor Unit
Malfunction of Transmission
(Between Indoor Unit and Remote
Controller)
Malfunction of Transmission
(Between Indoor Unit and Remote
Controller)
Transmission Error Between Main
Remote Controller and Sub Remote
Controller
Malfunction of Transmission
between Main Remote Controller
and Sub Remote Controller
Malfunction of Transmission
between Indoor and Outdoor Units
in the Same System

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

328
330
332

1
1
1

334

1
1

336
340

341
344

351

1 1

354

358

360

362

347

364

366

59

UA

UC
UE

UF

UH

60

Contents of Malfunction

Malfunction of Field Setting Switch 1

Failure of Field Setting Switch
Excessive Number of Indoor Units
Malfunction of Field Setting Switch
and Transmission Line
Malfunction of Field Setting Switch
and Transmission Line
Centralized Address Setting Error
1
Malfunction of Transmission
between Central Remote Controller
and Indoor Unit
Malfunction of Transmission
1
(Between Indoor and Outdoor Unit)
Mis-connection of Field Wiring
System is not Set yet
Transmission System Malfunction
(Between Indoor and Outdoor
Units)/Gas Shortage
Transmission System Malfunction
(Between Indoor and Outdoor Units)
Malfunction of Transmission System
between Indoor and Outdoor Units/
Piping and Wiring Mismatch/Gas
Shortage
Transmission System Malfunction
(Between Indoor and Outdoor Units)
Malfunction of System, Refrigerant
System Address Undefined

Reference page

Malfunction
Code

RZP-D series
RZ(Y)-L series
R(Y)-LU series
RY-KU, RY-F,
RY-G (50Hz) series
RY-FU, RY-G
(60Hz),
R-NU series

Procedure of Self-Diagnosis by Remote Controller

368
371
374

376
378
381
382

384

1
1

1 387
388
390
392

396

398
399

UA

UC
UE

UF

UH

Contents of Malfunction

Malfunction of Field Setting Switch

Failure of Field Setting Switch
Excessive Number of Indoor Units
Malfunction of Field Setting Switch
and Transmission Line
Malfunction of Field Setting Switch
and Transmission Line
Centralized Address Setting Error
Malfunction of Transmission
between Central Remote Controller
and Indoor Unit
Malfunction of Transmission
(Between Indoor and Outdoor Unit)
Mis-connection of Field Wiring
System is not Set yet
Transmission System Malfunction
(Between Indoor and Outdoor
Units)/Gas Shortage
Transmission System Malfunction
(Between Indoor and Outdoor Units)
Malfunction of Transmission System
between Indoor and Outdoor Units/
Piping and Wiring Mismatch/Gas
Shortage
Transmission System Malfunction
(Between Indoor and Outdoor Units)
Malfunction of System, Refrigerant
System Address Undefined

Reference page

Malfunction
Code

RZQ-K series
RZQ-P series
RZQ-F series
RZQ-B, RZQS-B,
RZQS-C series
RZQ200, 250C
series

Procedure of Self-Diagnosis by Remote Controller

368
371
374

376

1 1 1

1 1

378

381

382
384
387
388

390

1
1

392

396

1
1

398
399

61

Procedure of Self-Diagnosis by Remote Controller

3.5 Troubleshooting by Remote

Controller Display
(1) Error of External Protection Device
Remote Controller Display

A0
Applicable Models
Inverter (RZQ100-160P) Series

Supposed Causes
Actuation of external protection device
Improper field set
Defect of indoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

External
protection device
is connected to
terminals T1 and T2 of
the indoor unit
terminal
block.

YES

Actuation of external
protection device.

NO

ON/OFF
input from
outside (mode No. 12,
first code No. 1) has been set to
external protection device input
(second code No.
03) by remote
controller.

YES

Change the second code

No. to "01" or "02".

NO
Indoor unit PC board
replacement.

62

Procedure of Self-Diagnosis by Remote Controller

(2) Failure of Indoor Unit PC Board

Remote Controller Display

A1
Applicable Models
All indoor unit models

A0

Method of Malfunction Detection

Check data from EPROM.

A1

Malfunction Decision Conditions

When data could not be correctly received from the
EPROM
EPROM : Type of nonvolatile memory. Maintains
memory contents even when the power supply is turned
off.

Supposed Causes
Failure of PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Normal reset?
NO

YES

Could be outside cause

(noise, etc.) other than
malfunction
Indoor unit PC board
replacement

63

Procedure of Self-Diagnosis by Remote Controller

(3) Malfunction of Drain Water Level

System
Remote Controller Display

A3
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU, RZQ-K and Inverter (RZQ-B,
RZQS-B, RZQ-C7V1B, RZQS-C7V1B) Series

Method of Malfunction Detection

By float switch OFF detection

Malfunction Decision Conditions

When rise of water level is not a condition and the float
switch goes OFF.

Supposed Causes

64

Failure of drain pump

Improper drain piping work
Drain piping clogging
Failure of float switch
Failure of indoor unit PC board
Failure of short-circuit connector

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

YES

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Corner or
built-in type?

If A3 is detected by a PC board
which is not mounted with X15A,
the PC board is defective.

NO
Is drain
raising mechanism
connected?

A3

NO

YES

Is the
short-circuit connector
NO
connected to X15A on the indoor
unit PC board?
Short-circuit connector
YES
connection
Continuity check of shortcircuit connector

Is there continuity?
YES

Is a drain
pump connected to the
indoor unit PC
board?

NO
Short-circuit connector
replacement
Indoor unit PC board
replacement

NO

Connect drain pump

YES
A

65

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

Does the drain

pump turn after restarting
operation?

YES

Is the
drainwater level
abnormally
high?

NO

NO

Set to emergency and check

the voltage of X25A.

YES
Malfunction of drain
system

Is the float
NO
switch connected to
X15A?
Float switch connection
YES
Remove the float switch from
X15A, short-circuit X15A, and
restart operation.

Does display
of malfunction A3
appear?
YES

NO
Float switch replacement
Indoor unit PC board
replacement

220-240 VAC?

YES

Drain pump replacement

NO
Indoor unit PC board
replacement

66

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A3
Applicable Models
Inverter (RZQ100-160P) series

Method of Malfunction Detection

By float switch OFF detection

A3

Malfunction Decision Conditions

When rise of water level is not a condition and the float
switch goes OFF.

Supposed Causes

220~240V power supply is not provided

Defect of float switch or short circuit connector
Defect of drain pump
Drain clogging, upward slope, etc.
Defect of indoor unit PC board
Loose connection of connector

67

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is power
supply 220-240V
provided?

NO

Provide 220-240V power

supply.

YES
The
float switch
is connected to
X8A of the
indoor unit PC
board.
YES

The float
switch contact is
forming a short circuit
(continuity check with X8A
or X15A
disconnected).
NO

Water builds up
in the drain pan.

NO

A short
circuit connector is
connected to
X8A.

NO

Connect either a short

circuit connector or float
switch and turn on again.

YES

Becomes
normal when X8A
NO
of the indoor
unit PC board is short
circuited.
Defect of indoor unit PC
board.
YES
Loose connection of
connector.

NO

YES
A

The float switch

functions normally.
YES

NO

Replace float switch.

Modify the float switch's
connection and turn on
again.

68

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

The drain
pump is connected
to X25A or terminals Y1
and Y2 of the indoor
unit PC
board.

NO

Connect the drain pump

and turn on again.

A3

YES

The drain
pump works when
the power supply is reset
for the indoor
unit.

YES

Check the drain piping

for clogging or upward
slope, etc.

NO
The
voltage of
terminals Y1 and Y2
or X25A is 220~240 V (within NO
5minutes of resetting
the power
supply).

Replace indoor unit PC

board.

YES
Replace the drain pump
or check for dirt, etc.

69

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A3
Applicable Models
Inverter (RZQ71F 90C 100F) and Inverter (RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7) Series

Method of Malfunction Detection

By float switch OFF detection

Malfunction Decision Conditions

The error is generated when the water level reaches its
upper limit and when the float switch turns OFF.

Supposed Causes
The possible causes are:
Malfunctioning drain pump
Improper drain piping work
Drain piping clogging
Malfunctioning float switch
Malfunctioning indoor unit PC board
Malfunctioning short-circuit connector X15A on PC
board.

70

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Begin

Is the unit a
cassette or built-in
type?

NO

YES

Is the
Is the
short-circuit
optional drain
NO connector connected NO Connect the Shortraising mechanism
to X15A on the
circuit connector.
connected?
indoor unit PC
board?
YES

Is a
drain pump
connected to the NO Connect the
drain pump.
indoor unit PC
board?
YES
Does
the drain
pump work after
restarting
operation?

NO
Connect float
switch
NO

YES
Is the
drain water
level abnormally
high?
YES
There is a
malfunction of
the drain system.

NO

Is the
float switch
connected to
X15A?

YES
Check the continuity
of the short-circuit
connector.
YES
Is there
continuity?

NO Replace the Shortcircuit connector.

YES
Replace the indoor
unit PC board.
Set to "emergency"
and check the
voltage of X25A.

220-240 VAC?

NO Replace indoor
unit PC board.

YES
Replace the drain
pump.

YES
Remove the float switch
from X15A, short-circuit
X15A, and restart operation.

Does "A3"
appear on the NO Replace float
remote controller
switch.
display?
YES
Replace indoor
unit PC board.

Remark
If "A3" is detected by a PC board which is not mounted
with X15A, the PC board is defective.

71

A3

Procedure of Self-Diagnosis by Remote Controller

(4) Indoor Unit Fan Motor Lock

Remote Controller Display

A6
Applicable Models
RZP-D Series (except FHYCP)
RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G, RY-FU,
RY-KU, R-NU and Inverter (RZQ-B, RZQS-B7, RZQ-C7,
RZQS-C7) Series

Method of Malfunction Detection

Detection by failure of signal for detecting number of
turns to come from the fan motor

Malfunction Decision Conditions

When number of turns cant be detected even when
output voltage to the fan is maximum

Supposed Causes

72

Failure of indoor unit fan motor

Broken or disconnected wire
Failure of contact
Failure of indoor unit PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are
X20A and
X26A properly
connected?

NO

Connect correctly.

A6

YES

With
X26A unplugged
and the power supply
NO
turned on, is there about 12
VDC between pins 1
and 3 of
X26A?

Indoor unit PC board

replacement

YES
Check indoor unit fan
motor and motor wiring.

73

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A6
Applicable Models
RZP-D Series (FHYCP)

Method of Malfunction Detection

Detection of abnormal fan speed by signal from the fan
motor

Malfunction Decision Conditions

When fan speed does not increase

Supposed Causes
Disconnection, short circuit or disengagement of
connector in fan motor harness
Faulty fan motor (disconnection, poor insulation)
Abnormal signal from fan motor (faulty circuit)
Faulty PC board
Instantaneous fluctuation of power supply voltage
Fan motor lock
(Caused by motor or other external factors)
Fan does not turn due to a tangle of foreign matters.

74

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn off the power supply.

Is there any
foreign matter around
the fan?

YES

Remove the foreign

matter.

A6

NO
NO

3 HP or less
YES

Is the
harness from
the fan motor correctly
NO
connected with the harness
from X1A and X2A
connectors on
Connect correctly.
A3P?
YES
Is the
relaying wire
harness from the fan
NO
motor correctly connected to
X1A and X2A
connectors
Connect correctly.
on A3P?
Is the
harness from
the fan motor correctly
connected to X20A
connector
on A1P?
YES
YES

YES
NO

Connect correctly.

Is the
harness
connecting X20A
connector on A1P and X3A NO
connector on A3P
correctly
connected?
Connect correctly.

With
transfer connector
between the fan motor and
A3P disconnected, can the fan be
easily turned by
hands?

NO

Replace the fan motor.

YES
A

75

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Check No. 1
(For FHYCP100~140D only)
Check for the fan motor
connector.

Does
the resistance
between U,V,W phases
of fan motor balance each
other? Is there short circuit
between U,V,W phases
respectively?

NO

Replace the fan motor.

YES
Check No. 2
(For FHYCP100~140D only)
Check for the fan motor
connector.

Is the
resistance
between Vcc-UVW
of the motor signal line
balanced with that
between GNDUVW?

NO

Replace the fan motor.

YES
Replace the indoor unit
PC board.

Refer to Check No. 1, 2 on page 401, 402.

76

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A6
Applicable Models
RZQ-K and Inveter (RZQ71F 90C 100F) Series

Method of Malfunction Detection

Detection of abnormal fan speed by signal from the fan
motor

Malfunction Decision Conditions

When fan speed does not increase

Supposed Causes
Disconnection, short circuit or disengagement of
connector in fan motor harness
Faulty fan motor (disconnection, poor insulation)
Abnormal signal from fan motor (faulty circuit)
Faulty Indoor unit PC board
Instantaneous fluctuation of power supply voltage
Fan motor lock
(Caused by motor or other external factors)
Fan does not turn due to a tangle of foreign matters.

77

A6

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn off the power

supply. Wait for 10min.

Is there any
foreign matter
around the fan?

YES

Remove the foreign

matter.

NO
Is the
harness from the fan
motor correctly connected to
X20A connector
on A1P?

NO

Connect correctly.

YES

With
transfer
connector between
the fan motor and X20A
disconnected, can the
fan be easily
turned by
hands?

NO

Replace the fan motor.

YES
Check No. 3
Check for the fan motor connector.

Is
the resistance
between each pins
above judgment
standard?

NO

Replace the fan motor.

YES
Replace the indoor unit
PC board.

Refer to Check No. 3 on page 403.

78

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A6
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Detection by failure of signal for detecting number of
turns to come from the fan motor

A6

Malfunction Decision Conditions

When number of turns cant be detected even when
output voltage to the fan is maximum

Supposed Causes
Fan motor lock
Disconnected or faulty wiring between fan motor and
PC board

79

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
wiring from the
fan motor securely
connected to connectors
on the indoor unit
PC board?

NO

Connect the wiring and

turn on again.

YES
Wiring
between the
indoor unit PC board
and fan motor is
disconnected.

YES

Fix the wiring and turn

on again.

NO
Does the fan
motor run?

YES

Replace the indoor unit

PC board.

NO
Replace the fan motor.

80

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A6
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Detect the status in which the separate power supply for
the fan is cut OFF.

Malfunction Decision Conditions

Unable to detect that separate power supply for the
indoor unit fan is turned ON.

Supposed Causes

Defective power supply for the indoor unit fan motor

Clogging in the drain pipe
Protection device for the indoor unit fan is operated.
Defective contact for the fan wiring circuit

81

A6

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply for
the indoor fan correctly
connected?

NO

Connect correctly.

YES

Is the fan
interlock PC board
correctly
connected?

NO

Connect correctly.

YES
Restart operation

Is the
operation normal?

YES

NO

Is 200V
supplied to the
connector of the fan
interlock PC
board?

YES

It is supposed that the

system caused
malfunction stop due to
overload / overcurrent /
lock of the indoor unit
fan motor.
Check the indoor unit fan
motor.

NO
Is the
voltage of X31A
for the main body PC
board DC5V?

YES

Replace the fan interlock

PC board

NO
Replace the indoor unit
PC board

82

Procedure of Self-Diagnosis by Remote Controller

(5) Swing Flap Motor Malfunction / Lock

Remote Controller Display

A7
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU RZQ-B, RZQS-B7, RZQ-C7,
RZQS-C7 and RZQ200, 250C Series

A6
A7

Method of Malfunction Detection

Utilizes ON/OFF of the limit switch when the motor turns.

Malfunction Decision Conditions

When ON/OFF of the microswitch for positioning cannot
be reversed even though the swing flap motor is
energized for a specified amount of time (about 30
seconds).

Supposed Causes

Failure of motor
Failure of microswitch
Failure of connector connection
Failure of indoor unit PC board

83

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are
the connectors
correctly connected
to X29A and X14A on
the PC board?

NO

Connect correctly.

YES
Is
the limit
switch's transfer connector
correctly connected?

NO

Connect correctly.

YES
Turn the power supply off
once and back on, and check
whether the swing flap motor
swings when the power
supply is turned back on.

Does the swing

flap motor
swing?
NO

YES

Disconnect X14A, turn the

power supply off once and
back on, and check if the limit
switch has continuity when the
power supply is turned back
on.

Turn the power supply off

once and back on, and
measure the output voltage of
connector X29A when the
power supply is turned back
on.

220-240 VAC
YES

Does continuity
/ no continuity
reverse?

YES

NO

NO

Replace the indoor

unit PC board.
Replace the swing
motor assembly.

84

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

A7
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Utilizes ON/OFF of the limit switch when the motor turns.

Malfunction Decision Conditions

When ON/OFF of the microswitch for positioning cannot
be reversed even though the swing flap motor is
energized for a specified amount of time (about 30
seconds).

Supposed Causes
Defect of swing motor
Defect of connection cable (power supply and limit
switch)
Defect of air flow direction adjusting flap-cam
Defect of indoor unit PC board

85

A7

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is power supply
220~240V provided?

NO

Provide 220~240V
power supply.

YES
Indoor unit
is a model equipped
with a swing flap
function

NO

Replace indoor unit PC

board.

YES

The swing
motor works when
the power supply is turned
off and then back
on.
NO

YES

The connector
is connected to X9A
NO
(or X15A) of the indoor
unit PC board.
Connect the connector
YES
to X9A and turn on
again.
The limit switch
functions normally.
YES

NO

Replace swing motor.

The connecting
YES
After
cable is short-circuited or
turning the
disconnected.
swing-flap ON and
Replace the limit switch
then stopping with the
NO
connecting cable.
remote controller, the voltage
of X6A (or X29A) of the indoor unit NO
Replace indoor unit PC
PC board is 220 ~ 240 VAC
board.
(50 Hz) / 220 VAC (60 Hz)
when turned on again
(within 30 seconds
of turning on
again).
YES
A

86

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

The
connecting cable has no
continuity.

YES

Replace the power

supply connecting cable.

A7

NO

When
the air flow
direction flap's cam
mechanism is disconnected
from the swing motor,
operation is normal
when turned on
again.

NO

Replace swing motor.

YES
Take the cam
mechanism apart,
reassemble and turn on
again.

87

Procedure of Self-Diagnosis by Remote Controller

(6) Malfunction of Moving Part of

Electronic Expansion Valve (Y1E)
Remote Controller Display

A9
Applicable Models
Inverter (RZQ100-160P) Series

Supposed Causes
Malfunction of moving part of electronic expansion
valve
Defect of indoor unit PC board
Defect of connecting cable

88

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The
electronic
expansion valve is
connected to X7A of the
indoor unit PC
board.

NO

After connecting, turn

the power supply off and
then back on.

A9

YES
Normal
when coil check
(*1) of the moving part of
the electronic expansion
valve is
checked.

NO

Replace the moving part

of the electronic
expansion valve.

YES

The connecting
cable is short-circuited
or disconnected.

YES

Replace the connecting

cable.

NO
If you turn the power
supply off and turn on
again, and it still does
not help, replace the
indoor unit PC board.

Refer to Check No. 12 on page 421.

89

Procedure of Self-Diagnosis by Remote Controller

(7) Failure of Drain System

Remote Controller Display

AF
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU, RZQ-K Inverter (RZQ71F 90C
100F), RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 and
RZQ200, 250C Series

Method of Malfunction Detection

Water leakage is detected based on float switch ON/OFF
operation while the compressor is in non-operation.

Malfunction Decision Conditions

When the float switch changes from ON to OFF while the
compressor is in non-operation.

Supposed Causes
Error in drain pipe installation
Faulty float switch
Faulty indoor unit PC board

90

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are float
switch and drain pipe
normal?

NO

Possible failure of float

switch.
Check to see if drain-up
height and horizontal
pipe length exceed
specifications.

YES

*In FHYP and FAYP

problems can also
occur in the optional
drain-up kit.

Is drain-up
kit installed?

Is water
drainage system
normal?
YES

NO

NO

AF

Clogged drain
water discharge
system
Clogged drain
pump
Faulty float switch
Replace indoor unit
PC board.

Check jumper connector

X15A.

YES
Is drain pump
normal?

NO

Check drain pump and

drain pipe.

YES

Is amount
of circulated drain
water excessive after
pump stops
operation?

YES

NO
Does
drain water
flow in reverse during
nonoperation?

YES

Check water drainage

system.
Check to see if drain-up
height and horizontal
pipe length exceed
specifications.

Faulty trap in water

drainage system

NO
Replace indoor unit PC
board.

91

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

AF
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Water leakage is detected based on float switch ON/OFF
operation while the compressor is in non-operation.

Malfunction Decision Conditions

When the float switch changes from ON to OFF while the
compressor is in non-operation.

Supposed Causes
Humidifier unit (optional accessory) leaking
Defect of drain pipe (upward slope, etc.)
Defect of indoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Field drain
piping has a defect
such as upward
sloping.

YES

Modify the drain piping.

NO
A humidifier
unit (optional accessory)
is installed on the
indoor unit.

YES

Check if the humidifier

unit is leaking.

NO
Defect of indoor unit PC
board.

92

Procedure of Self-Diagnosis by Remote Controller

(8) Failure of Capacity Setting

Remote Controller Display

AJ
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU and R-NU Series

AF

Method of Malfunction Detection

AJ

Capacity is determined according to resistance of the

capacity setting adaptor and the memory inside the IC
memory on the indoor unit PC board, and whether the
value is normal or abnormal is determined.

Malfunction Decision Conditions

Operation and:
1. When the capacity code is not contained in the PC
boards memory, and the capacity setting adaptor is
not connected.
2. When a capacity that doesnt exist for that unit is set.

Supposed Causes
Failure of capacity setting adaptor connection
Failure of indoor unit PC board

93

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
capacity setting
adaptor plugged into
X23A of the indoor
unit PC board?

NO

Plug a capacitor setting

adaptor that matches the
capacity of the unit into
X23A. (See note)

YES
Turn the power supply off
once and back on.

Is AJ displayed
on the remote
controller?
NO

YES

Bad contact of capacity

setting adaptor or
disconnected adaptor.
Indoor unit PC board
replacement

Could be outside cause

(noise, etc.) other than
malfunction.

Note:
Capacity is factory set in the data IC on the PC board. A
capacity setting adaptor that matches the capacity of the
unit is required in the following case.
If the indoor PC board installed at the factory is for some
reason changed at the installation site, the capacity will
not be contained in the replacement PC board.
If you connect a capacity setting adaptor to a PC board in
which the capacity is memorized, the capacity setting for
the PC board will become the capacity setting of the
adaptor. (Priority of capacity setting adaptor)

94

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

AJ
Applicable Models
Inverter (RZQ100-160P) and RZQ200, 250C Series

Method of Malfunction Detection

Capacity is determined according to resistance of the
capacity setting adaptor and the memory inside the IC
memory on the indoor unit PC board, and whether the
value is normal or abnormal is determined.

AJ

Malfunction Decision Conditions

Operation and:
1. When the capacity code is not contained in the PC
boards memory, and the capacity setting adaptor is
not connected.
2. When a capacity that doesnt exist for that unit is set.

Supposed Causes
You have forgotten to install the capacity setting
adaptor.
Defect of indoor unit PC board

95

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The indoor
unit PC board was
replaced with
a replacement
PC board.

NO

Replace the indoor unit

PC board.

YES

The indoor
unit is a model that
requires installation of a
capacity setting adaptor
when replacing the
PC board.

NO

Replace the indoor unit

PC board.

YES
Install a capacity setting
adaptor.

96

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

AJ
Applicable Models
Inverter (RZQ71F 90C 100F) and RZQ-B, RZQS-B7,
RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

AJ

Capacity is determined according to resistance of the

capacity setting adaptor and the memory inside the IC
memory on the indoor unit PC board, and whether the
value is normal or abnormal is determined.

Malfunction Decision Conditions

The error is generated when the following conditions are
fulfilled:
Condition

Description

The unit is in operation.

The PC boards memory IC does not contain the capacity
code.
The capacity setting adaptor is not connected.

The unit is in operation.

The capacity that is set, does not exist for that unit.

Supposed Causes
The possible causes are:
Malfunctioning capacity setting adaptor connection
Malfunctioning indoor unit PC board.

Capacity setting adaptor

The capacity is set in the PC boards memory IC. A
capacity setting adaptor that matches the capacity of the
unit is required in the following case:
In case the indoor PC board installed at the factory is for
some reason changed at the installation site, the capacity
will not be contained in the replacement PC board. To set
the correct capacity for the PC board you have to
connect a capacity setting adaptor with the correct
capacity setting to the PC board. The capacity setting for

97

Procedure of Self-Diagnosis by Remote Controller

the PC board will become the capacity setting of the
adaptor because the capacity setting adaptor has priority.

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check if the capacity setting

adaptor is plugged into X23A
of the indoor PC board.

Is the
capacity setting
adaptor plugged into
X23A of the indoor
unit PC board?

NO

Plug a capacitor setting

adaptor that matches the
capacity of the unit into
X23A.

YES

Switch the power supply off

and back on again.

Is AJ displayed
on the remote
controller?
YES
Replace indoor unit PC board.

98

NO

The malfunction was

caused by a missing
capacity resistor.

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

AJ
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Capacity is determined according to resistance of the
capacity setting adaptor and the memory inside the IC
memory on the indoor unit PC board, and whether the
value is normal or abnormal is determined.

AJ

Malfunction Decision Conditions

Operation and:
1. When the capacity code is not contained in the PC
boards memory, and the capacity setting adaptor is
not connected.
2. When a capacity that doesnt exist for that unit is set.

Supposed Causes
Failure of capacity setting adaptor connection
Failure of indoor unit PC board

99

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Was the indoor

unit PC board replaced to
spare PC board?

Is the
capacity setting
adaptor plugged into
X23A of the indoor
unit PC board?

NO

Plug a capacitor setting

adaptor that matches the
capacity of the unit into
X23A. (See note)

YES
Turn the power supply off
once and back on.

Is AJ
displayed on the remote
controller?
NO

YES

Bad contact of capacity

setting adaptor or
disconnected adaptor.
Indoor unit PC board
replacement

Could be outside cause

(noise, etc.) other than
malfunction.

Note:
Capacity is factory set in the data IC on the PC board. A
capacity setting adaptor that matches the capacity of the
unit is required in the following case.
If the indoor PC board installed at the factory is for some
reason changed at the installation site, the capacity will
not be contained in the replacement PC board.
If you connect a capacity setting adaptor to a PC board in
which the capacity is memorized, the capacity setting for
the PC board will become the capacity setting of the
adaptor. (Priority of capacity setting adaptor)

100

Procedure of Self-Diagnosis by Remote Controller

(9) Malfunction of Heat Exchange

Temperature Sensor System
Remote Controller Display

C4
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU, RZQ-K, Inverter (RZQ100-160P)
and RZQ200, 250C Series

Method of Malfunction Detection

Malfunction detection is carried out by temperature
detected by heat exchanger sensor.

Malfunction Decision Conditions

When the heat exchanger thermistor becomes
disconnected or shortcircuited while the unit is running.

Supposed Causes

Failure of the sensor itself

Broken or disconnected wire
Failure of electronic circuitry (indoor unit PC board)
Failure of connector contact

101

AJ
C4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the heat exchange

sensor (R2T) from X18A on
the indoor unit PC board and
measure the resistance.

Is the
thermistor normal?
(See note)

NO

Heat exchanger senser

replacement

YES
If contact is OK, replace
outdoor unit PC board.

Refer to Check No. 5 on page 409.

102

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

C4
Applicable Models
Inverter (RZQ71F 90C 100F) and RZQ-B, RZQS-B7,
RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

C4

Malfunction detection is carried out by temperature

detected by thermistor.

Malfunction Decision Conditions

The error is generated when the remote controller
thermistor becomes disconnected or shorted while the
unit is running.

Supposed Causes
The possible causes are:
Malfunctioning connector connection
Malfunctioning thermistor
Malfunctioning PC board
Broken or disconnected wire.
Refer to Check No. 4 on page 405.

103

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the connector connection.

Is it connected properly?

NO

Correct the connection.

YES
Check the thermistor resistance.

Is it normal?

NO

Replace the thermistor.

YES
Check the contact between
thermistor and PC board.

Is the contact OK?

YES
Replace outdoor unit PC
board.

104

NO

Correct contact

Procedure of Self-Diagnosis by Remote Controller

(10) Malfunction of Thermistor (R3T) for

Gas Pipes
Remote Controller Display

C5
Applicable Models
Inverter (RZQ100-160P) Series

C4

Method of Malfunction Detection

C5

Malfunction detection is carried out by temperature

detected by gas pipe thermistor.

Malfunction Decision Conditions

When the gas pipe thermistor becomes disconnected or
shorted while the unit is running.

Supposed Causes
Defect of indoor unit thermistor (R3T) for gas pipe
Defect of indoor unit PC board

105

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector is
connected to X11A (or
X14A) of the indoor unit
PC board.

NO

Connect the thermistor

and turn on again.

YES

Resistance
is normal when
measured after
disconnecting the thermistor NO
(R3T) from the indoor
unit PC board.
(0.6k~
360k)

Replace the thermistor

(R3T).

YES
Replace the indoor unit
PC board.

Refer to Check No. 4 on page 405.

106

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

C5
Applicable Models
Inverter (RZQ71F 90C 100F) Series

Method of Malfunction Detection

Malfunction detection is carried out by temperature
detected by thermistor.

C5

Malfunction Decision Conditions

The error is generated when the remote controller
thermistor becomes disconnected or shorted while the
unit is running.

Supposed Causes
The possible causes are:
Malfunctioning connector connection
Malfunctioning thermistor
Malfunctioning PC board
Broken or disconnected wire.
Refer to Check No. 4 on page 405.

107

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the connector connection.

Is it connected properly?

NO

Correct the connection.

YES
Check the thermistor resistance.

Is it normal?

NO

Replace the thermistor.

YES
Check the contact between
thermistor and PC board.

Is the contact OK?

YES
Replace outdoor unit PC
board.

108

NO

Correct contact

Procedure of Self-Diagnosis by Remote Controller

(11) Malfunction of Suction Air

Temperature Sensor System
Remote Controller Display

C9
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU, RZQ-K and RZQ200, 250C
Series

Method of Malfunction Detection

Malfunction detection is carried out by temperature
detected by suction air temperature sensor.

Malfunction Decision Conditions

When the suction air temperature sensors thermistor
becomes disconnected or shorted while the unit is
running.

Supposed Causes

Failure of the sensor itself

Broken or disconnected wire
Failure of indoor unit PC board
Failure of connector contact

109

C5
C9

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check contact of connector

Is it normal?

NO

Connect correctly.

YES
Disconnect the sunction air
temperature sensor (R1T)
from X19A on the indoor unit
PC board and measure the
resistance.

Is the
thermistor normal?
(See note)

NO

Sunction air temperature

sensor replacement.

YES
If contact is OK, replace
outdoor unit PC board.

Refer to Check No. 4 on page 405.

110

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

C9
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction detection is carried out by temperature
detected by suction air temperature thermistor.

C9

Malfunction Decision Conditions

When the suction air temperature thermistor becomes
disconnected or shorted while the unit is running.

Supposed Causes
Defect of indoor unit thermistor (R1T) for air inlet
Defect of indoor unit PC board

111

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector
is connected to X13A
of the indoor unit
PC board.

NO

Connect the thermistor

and turn on again.

YES

Resistance
is normal when
measured after
NO
disconnecting the thermistor
(R1T) from the indoor
unit PC board.
(7.2k~
112k)

Replace the thermistor

(R1T).

YES
Replace the indoor unit
PC board.

Refer to Check No. 4 on page 405.

112

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

C9
Applicable Models
Inverter (RZQ71F 90C 100F) Series

Method of Malfunction Detection

Malfunction detection is carried out by temperature
detected by thermistor.

C9

Malfunction Decision Conditions

The error is generated when the remote controller
thermistor becomes disconnected or shorted while the
unit is running.

Supposed Causes

Malfunctioning connector connection

Malfunctioning thermistor
Malfunctioning PC board
Broken or disconnected wire.
Refer to Check No. 4 on page 405.

113

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the connector connection.

Is it connected properly?

NO

Correct the connection.

YES
Check the thermistor resistance.

Is it normal?

NO

Replace the thermistor.

YES
Check the contact between
thermistor and PC board.

Is the contact OK?

NO

Correct contact

YES
Replace outdoor unit PC
board.

114

Procedure of Self-Diagnosis by Remote Controller

(12) Malfunction of Thermistor for

Discharge Air
Remote Controller Display

CA
Applicable Models
Inverter (RZQ100-160P) Series

C9

Method of Malfunction Detection

CA

Malfunction detection is carried out by temperature

detected by discharge air temperature thermistor.

Malfunction Decision Conditions

When the discharge air temperature thermistor becomes
disconnected or shorted while the unit is running.

Supposed Causes
Defect of indoor unit thermistor for air outlet
Defect of indoor unit PC board

115

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector
is connected to the indoor
unit PC board.

NO

Connect the thermistor

and turn on again.

YES

Resistance
is normal when
measured after
disconnecting the
thermistor from
the indoor unit
PC board.
(7.2k~
112k)

NO

Replace the thermistor.

YES
Replace the indoor unit
PC board.

Refer to Check No. 4 on page 405.

116

Procedure of Self-Diagnosis by Remote Controller

(13) Malfunction of Moisture Sensor

System
Remote Controller Display

CC
Applicable Models
RZP-D Series (FHYCP)

CA

Method of Malfunction Detection

Even if a malfunction occurs, operation still continues.
Malfunction is detected according to the moisture (output
voltage) detected by the moisture sensor.

Malfunction Decision Conditions

When the moisture sensor is disconnected or shortcircuited

Supposed Causes
Faulty sensor
Disconnection

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and back on.

Is the code
CC displayed on
the remote
controller?

YES

Replace the moisture

sensor PC board
assembly (A4P).

NO
Problem could be
caused by external factor
(noise, etc.) other than
malfunction.

*When pushing the

TEST

button, the code is displayed.

117

CC

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

CC
Applicable Models
RZQ-K, Inverter Series

Method of Malfunction Detection

Even if a malfunction occurs, operation still continues.
Malfunction is detected according to the moisture (output
voltage) detected by the moisture sensor.

Malfunction Decision Conditions

When the moisture sensor is disconnected or shortcircuited

Supposed Causes
Faulty sensor
Disconnection

118

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Remove the humidity sensor

from the indoor PC board and
insert it again.

Does it
function normally?

YES

CC
It is normal.
(Poor connector contact)

NO
Delete the malfunction code
record from the remote
controller. (*1)

Is "CC"
displayed on the
remote controller?
(*2)

YES

Replace the humidity

sensor PC board ASS'Y
(A2P). *3

NO
It is believed that
external factors (noise or
else) other than failure
caused the malfunction.

*1: To delete the record, the ON/OFF

button of the

remote controller must be pushed and held for 5

seconds in the check mode.
*2: To display the code, the Inspection/Test Operation
button of the remote controller must be pushed and
held in the normal mode.
*3: If "CC" is displayed even after replacing the humidity
sensor PC board ASS'Y (A2P) and taking the steps
*1 and 2, replace the indoor PC board ASS'Y (A1P).

119

Procedure of Self-Diagnosis by Remote Controller

(14) Malfunction of Remote Controller Air

Thermistor
Remote Controller Display

CJ
Applicable Models
RZP-D, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G, RY-FU,
RY-KU, R-NU, RZQ-K, Inverter Series

Method of Malfunction Detection

Even if remote controller thermistor is faulty, system is
possible to operate by system thermistor.
Malfunction detection is carried out by temperature
detected by remote controller thermistor.

Malfunction Decision Conditions

When the remote controller thermistor becomes
disconnected or shorted while the unit is running.

Supposed Causes
Failure of sensor itself
Broken wire

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Is CJ
displayed on the
remote
controller?

YES

Replace remote
controller.

NO
Could be outside cause
(noise,etc.) other than
malfunction.

120

Procedure of Self-Diagnosis by Remote Controller

(15) Actuation of Protection Device

Remote Controller Display

E0
Applicable Models
RZP-D Series

CJ

Method of Malfunction Detection

The protection device input circuit checks the actuation of
each individual protection device.
(Batch detection of all protection devices)

Supposed Causes
Actuation of outdoor unit protection device
Faulty outdoor unit PC board
Instantaneous power failure

121

E0

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are compressor
lead wires correctly
connected?

NO

Connect the connectors

or terminals, and turn on
again.

YES
Disconnect the compressor
lead wires, then measure
insulation resistance between
compressor terminals and
ground.

Insulation
resistance<5M

YES

Replace the compressor.

NO
With the compressor lead
wires disconnected, turn on
again.

Is L9 displayed?

YES

Replace the compressor.

NO
Replace the outdoor unit
PC board.

122

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E0
Applicable Models
RZ(Y)-L Series

Method of Malfunction Detection

Motor abnormality is detected when the temperature of
outdoor fan motor coil rises excessively due to motor
seizing or other reason and the thermal switch turns off.

Malfunction Decision Conditions

When fan motor coil temperature increases abnormally.

Supposed Causes

Activation of outdoor unit protection device

Faulty outdoor unit PC board
Momentary power outage
Open phase in power supply

123

E0

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are connectors
connected to CN4 and
CN5 of outdoor unit
PC board?

NO

Connect the connector,

and operate the unit.

YES

Is the contact of
Q1L (*2) open?

YES

Q1L fan protection

device activation (*1)

NO

Does the unit

operate normally when
remote controller
is used?

YES

NO

Momentary power
outage or protection
device activated
previously. Check
refrigerant system.

Replace outdoor unit PC

board.

Notes:
* 1 Faulty fan motor, faulty capacitor, etc.
*2
Q1L

124

RZ(Y)71L

X6A

RZY100 ~ 125L

X6A
X7A

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E0
Applicable Models
R(Y)-LU, RY-KU, RY-F, RY-G, RY-G, RY-FU, RY-KU and
R-NU Series

Method of Malfunction Detection

Actuation of each safety device is detected with safety
device input circuit.
(Unified detection of actuation of each safety device)

Possible Causes
Faulty input connection of safety device
Faulty harness of safety device
Closed stop valve
Clogged refrigerant piping system
Actuation of internal safety device of compressor
(Only on R(Y)71 and 100)
Faulty compressor

125

E0

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check for the installation

conditions.

Is the
safety device's
lead wire correctly connected
to the outdoor unit PC
board?*1

NO
*Note 1

Connect correctly.

YES
Locate safety device having
no continuity.
49F
49F1
49F2

Fan motor coil temperature is

abnormally high.
Does the fan
rotate properly?

Has draft
passage been
provided?

Remove obstructions
around the fan for its
proper rotation or
replace the fan and
others.
Provide a draft passage.
In the event there is no
continuity between 49F
terminals, replace the
fan motor.

Compressor
(Terminal
section)

An overcurrent has occurred

on the compressor.
Is the stop
valve fully
open?
Is the refrigerant
piping system
clogged?
Is refrigerant
charged to the
proper level?

126

Open the stop valve

Replace the clogged

parts.
Charge a specified
amount of refrigerant.

Is the power
supply proper?
(e.g. voltage and
lack of phase)

Provide proper power

supply.

Is the
compressor
malfunctioning?
*Note 2

Replace the compressor.

(Check for insulation in
pump-down state.)

Procedure of Self-Diagnosis by Remote Controller

Notes:
1. In the case of R(Y)71, or 100, make sure the shortcircuiting connector of X12A is correctly mounted.
2. R(Y)71, and 100, are provided with a safety device for
malfunctions in the compressor. If the compressor
malfunctions due to closed stop valve or shortage of
gas, this safety device may be actuated.
In this case, the compressor cannot restart and its
terminal section has no continuity until the internal
temperature of the compressor falls and the safety
device is reset. (The temperature will fall in a couple of
ten minutes to a couple of hours.)

127

E0

Procedure of Self-Diagnosis by Remote Controller

(16) Failure of Outdoor Unit PC Board

Remote Controller Display

E1
Applicable Models
RZP-D, R(Y)-LU and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Microcomputer checks whether EPROM is normal.

Malfunction Decision Conditions

EPROM:
When EPROM malfunctions when turning the power
supply on

Supposed Causes
Faulty outdoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Is normal reset
possible?
NO

YES

Problem could be
caused by external factor
(noise, etc.) other than
malfunction.
Replace the control PC
board.

128

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E1
Applicable Models
RZQ-K, Inverter (RZQ71F 90C 100F), Inverter (RZQB, RZQS-B7, RZQ-C, RZQS-C, RZQ200, 250C) Series

Method of Malfunction Detection

E1

Microcomputer checks whether EPROM is normal.

Malfunction Decision Conditions

EPROM:
When EPROM malfunctions when turning the power
supply on

Supposed Causes
Faulty outdoor unit PC board (A1P)

129

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn OFF the power supply

once and then turn it ON again.

Does it return normally?

YES

NO

It is considered to be
caused by external
factors (noise, etc.) other
than failure.

Turn OFF the power supply,

remove the fan motor
connector and then turn ON
the power supply again.

Is the
malfunction code
"E1" displayed on
the remote
controller?
NO

YES

Replace the outdoor PC

board (A1P).
*PC board equipped
with a resin case

Check the fan motor.

130

Procedure of Self-Diagnosis by Remote Controller

(17) Abnormal High Pressure Level

Remote Controller Display

E3
Applicable Models
RZP-D, R(Y)-LU, RZQ-K, Inverter (RZQ71F 90C
100F), Inverter (RZQ-B, RZQS-B7, RZQ-C, RZQS-C,
RZQ200, 250C) Series

E1
E3

Method of Malfunction Detection

The protection device circuit checks continuity in the high
pressure switch.

Malfunction Decision Conditions

When the high pressure switch is actuated
Actuating pressure

Supposed Causes

Faulty high pressure switch

Disconnection in high pressure switch harness
Faulty connection of high pressure switch connector
Clogged indoor unit suction filter (in heating operation)
Dirty outdoor unit heat exchanger
Faulty outdoor unit fan
Refrigerant overcharge
Stop valve is left in closed.

131

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation conditions.

NO

Is the stop valve open?

Open the stop valve.

YES
Are
control and
protection HPS
connected to
outdoor unit PC
board?
(Note)

NO

Connect correctly.

YES
Turn off the power supply.
Wait for 10 minutes after
compressor stops operating,
then check the following.

Is there
continuity in control
and protection
HPS?

NO

Replace HPS with no

continuity.

YES
Check No. 6
YES
Is high pressure
abnormally
high?
Correct the high
pressure.
NO
Set the remote controller and
turn on again.

Is the
YES
malfunction code of H3
displayed?
Replace the high
pressure switch (HPS).
NO
Replace the outdoor unit
PC board.

132

Procedure of Self-Diagnosis by Remote Controller

Note:
Some models are not equipped with protection or control
HPS.
Refer to Check No. 6 on page 411.

E3

133

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E3
Applicable Models
RZ(Y)-L and RY-KU, RY-F, RY-G Series

Method of Malfunction Detection

Abnormality is detected when the contact of the high
pressure protection switch opens.

Malfunction Decision Conditions

Error is generated when the HPS activation count
reaches the number specific to the operation mode.

Supposed Causes
Disconnection of connector or terminal on outdoor unit
PC board
Dirty outdoor unit heat exchanger
Faulty outdoor unit fan
Refrigerant overcharge
Faulty high pressure switch

134

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
protection HPS
connected to outdoor
unit PC board?

NO

Correct the connection.

E3

YES
Turn off the power.
Wait 2 to 3 minutes after
compressor stops operating,
then check the following.

Is there
continuity in
protection
HPS?
YES

NO

Replace open-circuit
HPS.

Is high
pressure abnormally
YES
high during
operation?
Faulty refrigerant system
(*)
NO
Replace outdoor unit PC
board.

Note:
(*) HPS activating value is approximately 3.0 MPa

135

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E3
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Abnormality is detected when the contact of the high
pressure protection switch opens.

Malfunction Decision Conditions

Error is generated when the HPS activation count
reaches the number specific to the operation mode.
(Reference) Operating pressure of high pressure switch
Operating pressure: 4.0MPa
Reset pressure:
3.0MPa

Supposed Causes

136

Actuation of outdoor unit high pressure switch

Defect of High pressure switch
Defect of outdoor unit PC board
Instantaneous power failure
Faulty high pressure sensor

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check for the points shown below.

Is the stop valve open?
Is the HPS connector properly connected to the
main PC board?
Does the high pressure switch have continuity?

Are the
three points above
OK?

NO

E3

Rectify defective points,

if any.

YES
Mount a pressure gauge on the high-pressure
service port.
Connect the Service Checker.
Reset the operation using the remote controller,
and then restart the operation.

Does the stop

due to malfunction
(E3) recur?
NO

YES

Is the HPS
operating value normal
(i.e., 4.0MPa)?
YES

Are the
characteristics
of the high pressure sensor
normal?
(See *1.)

NO

NO

Replace the HPS.

Replace the high

pressure sensor.

YES
Is the
pressure
detected with the
PC board normal?
(See *2.)

NO

Replace the main PC

board.

YES
The high pressure sensor is normal, and the
pressure detected with the PC board is also normal.
The high pressure has really become high.

Check No. 7 :Referring to information on page

172, remove the causes by which
the high pressure has become

137

Procedure of Self-Diagnosis by Remote Controller

*1: Make a comparison between the voltage of the
pressure sensor and that read by the pressure gauge.
(As to the voltage of the pressure sensor, make
measurement of voltage at the connector, and then
convert it to pressure according to information on
Check No.9 .)
*2: Make a comparison between the high pressure value
checked with the Service Checker and the voltage of
the pressure sensor (see *1).
Refer to Check No. 7~9 on page 413~416.

138

Procedure of Self-Diagnosis by Remote Controller

(18) Low Pressure System Malfunction

Remote Controller Display

E4
Applicable Models
RZP-D and Inverter (RZQ100-160P) Series

E3

Method of Malfunction Detection

LP < 0.03 MPa for 5 minutes continuously is detected by
the low pressure sensor.

Malfunction Decision Conditions

Error is generated when the compressor stops 11 times
in 200 minutes by above detection.

Supposed Causes

Abnormal drop of low pressure (Lower than 0.03MPa)

Defect of low pressure sensor
Defect of outdoor unit PC board
Stop valve is not opened.

139

E4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is stop valve
opened?

NO

Open stop valve.

YES
Low
pressure at stop
due to malfunction
is 0.03 MPa.

YES

NO

Measure
the voltage (VL)
of X64A pin No. (2) - (3)
of outdoor
PC board (A1P). Is
the relationship between
low voltage and
VL normal?
Check No. 8

NO

Out of gas, refrigerant

system clogging, wiring
and piping wrong
connection, stop valve
closed, electronic
expansion valve fully
close malfunction.

Replace the low

pressure sensor.

YES
Replace outdoor unit PC
board A1P.

Refer to Check No. 8 on page 415.

140

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E4
Applicable Models
R(Y)-LU and RY-KU, RY-F, RY-G Series

Method of Malfunction Detection

Continuity of the low pressure switch is detected by the
safety device circuitry.

Malfunction Decision Conditions

Case where low pressure switch is actuated when the
compressor is operating

Supposed Causes
<Causes related to PC board>
Failure of low pressure switch
Low pressure switchs harness is broken or
disconnected
Failure of low pressure switchs connector connection
Failure of outdoor unit PC board
<Causes related to product as a whole>
Malfunction of refrigerant piping circuit
Stop valve is left in close

141

E4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation condition

Is the stop
valve opened?

NO

Open the stop valves.

YES
Is
LPS for safety
connected to the
outdoor unit PC
board?

NO

Connect correctly

YES
Turn off the power supply and
check the following after
letting the compressor rest for
2 or 3 minutes.

Does the LPS for

safety have continuity?
YES

NO

Replace HPS without

continuity.

Is low
pressure during
YES
operation abnormally
low?
Malfunction of refrigerant
piping circuit
NO
Replace outdoor unit PC
board.

142

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E4
Applicable Models
Inverter Series (Single Phase B Series)

Method of Malfunction Detection

Actual value of the low pressure is continuously
measured using the low pressure sensor.

E4

Malfunction Decision Conditions

Error is generated when the low pressure is dropped
under specific pressure.

Supposed Causes

Abnormal drop of low pressure (Lower than 0.15MPa)

Defect of low pressure sensor
Defect of outdoor unit PC board
Stop valve is not opened.

143

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation conditions

Is the stop valve

open?

NO

Open the stop valve.

YES

Is the
connector (*1)
for the low-pressure
sensor correctly connected
to the outdoor unit
PC board?

NO

Connect correctry.

YES
Measure the voltage (DC)
between the pins (2) and (3) of
the connector Check No. 8

Is the
converted
pressure based
on the measured
voltage normal?
Check No. 8

NO

Replace the low

pressure sensor.

YES

Check No. 10
Is low pressure
abnormally
low?

YES

Correct the failure.

NO
Replace the outdoor
control PC board (A1P).

Refer to Check No. 8, 10 on page 415, 417.

*1: Connector code: X31A

144

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E4
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Abnormality is detected by the pressure value with the
low pressure sensor.

Malfunction Decision Conditions

Error is generated when the low pressure is dropped
under specific pressure.
Operating pressure:0.07MPa

Supposed Causes

Abnormal drop of low pressure (Lower than 0.07MPa)

Defect of low pressure sensor
Defect of outdoor unit PC board
Stop valve is not opened.

145

E4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the stop valve open?

NO

Open the stop valve.

YES
Mount a pressure gauge on the low-pressure
service port.
Connect the Service Checker.
Reset the operation using the remote controller,
and then restart the operation.

Are the
characteristics of
the low pressure
sensor normal?
(See *1.)

NO

Replace the low

pressure sensor.

YES
Is the
pressure
detected with the PC board
normal?
(See *2.)

NO

Replace the main PC

board.

YES
The low pressure sensor is normal, and the
pressure detected with the PC board is also normal.
The low pressure has really become low.

Check No. 11 Referring to information on page

419, remove the causes by which
the low pressure has become low.

146

Procedure of Self-Diagnosis by Remote Controller

*1: Make a comparison between the voltage of the
pressure sensor and that read by the pressure gauge.
(As to the voltage of the pressure sensor, make
measurement of voltage at the connector, and then
convert it to pressure according to information on
Check No.5 .)
*2: Make a comparison between the low pressure value
checked with the Service Checker and the voltage of
the pressure sensor (see *1).
*3: Make measurement of voltage of the pressure
sensor.
Refer to Check No. 5, 8, 11 on page 409, 415, 419.

147

E4

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E4
Applicable Models
Inverter Series (Three Phase B Series)

Method of Malfunction Detection

The protection device circuit checks continuity in the low
pressure sensor.

Error generation
The error is generated when the low pressure sensor is
activated during compressor operation.

Supposed Causes
The possible causes are:
Malfunctioning refrigerant piping circuit
Malfunctioning low pressure sensor
Disconnected or broken low pressure sensor harness
Malfunctioning low pressure sensor connector
connection
Malfunctioning outdoor unit PC board
Stop valve is not opened.

LPS settings
The table below contains the preset LPS values.

148

Applicable units

Abnormal

Reset

RZQ100~140

< 1.2 bar

> 2 bar

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation conditions.

Is the stop valve

open?

NO

Open the stop valve.

E4

YES
Is the
LPS correctly
connected to the
outdoor unit
PC board?

NO

Connect correctly.

YES
Turn the power OFF and
back ON after 2 or 3
minutes.
Check the continuity of the
LPS for control and safety.

Does this LPS have

continuity?

NO

Replace LPS without

continuity.

YES

Check No. 10
Low pressure
is abnormally
low.

NO

Fault in refrigerant
piping.

OK
Replace the outdoor
control PC board. (A1P)

Refer to Check No. 10 on page 417.

149

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E4
Applicable Models
RZQ-K and Inverter Series (Single Phase C Series)

Method of Malfunction Detection

[In cooling]
Detect malfunctions by the pressure sensor (S1NPH).
[In heating]
Detect malfunctions by the heat exchanger
distribution pipe thermistor (R4T).

Malfunction Decision Conditions

[In cooling]
When the detection pressure is the following value
0.12 MPa or less continues for 5 minutes
When the saturated pressure equivalent to the
detection temperature is the following value
0.12 MPa or less continues for 5 minutes

Supposed Causes

150

The stop valve remained closed

Faulty pressure sensor and intermittent harness
Faulty outdoor PC board
Abnormal drop of low pressure
(Inadequate refrigerant)
(Abnormal refrigerant piping system (liquid pipe
system))
(Faulty electronic expansion valve)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
NO

Is the stop valve open?

Open the stop valve.

YES
Is it in cooling operation?
YES
(In cooling
operation)

Is the
pressure
sensor (connector :
X17A) properly
connected to the
outdoor PC
board?
YES

NO
(In heating
operation)

E4

Is the
heat exchanger
distribution pipe thermistor NO
(connector : X12A) properly
connected to the
outdoor PC
Connect the connector
board?
properly.
NO

YES
Connect the connector
properly.

Remove the thermistor from

the outdoor PC board and
measure resistance between
the pins (5) and (6).

Check No. 8
Measure voltage between the
connector pins (1) and (3) above.
Is
it normal?
Check No. 14
Is the
relation between
low pressure and
voltage normal?

NO
Replace the group
thermistor.

NO

Replace the pressure

sensor.

Check No. 8
YES

YES

Is
low-pressure
abnormally low?
Check No. 10
YES

NO

Replace the outdoor PC

board (A1P).
*Replace the PC
board equipped with
resin case.
Correct the refrigerant
system defect.

Refer to Check No. 8, 10, 14 on page 415, 417, 423.

151

Procedure of Self-Diagnosis by Remote Controller

(19) Compressor Motor Lock

Remote Controller Display

E5
Applicable Models
RZP-D, RZQ-F, P, C, B, RZQS-B, C Series

Method of Malfunction Detection

Inverter PC board takes the position signal from UVWN
line connected between the inverter and compressor, and
detects the position signal pattern.

Malfunction Decision Conditions

The position signal with 3 times cycle as imposed
frequency is detected when compressor motor operates
normally, but 2 times cycle when compressor motor
locks. When the position signal in 2 times cycle is
detected

Supposed Causes

152

Compressor lock
High differential pressure (0.5MPa or more) starting
Incorrect UVWN wiring
Faulty inverter PC board
Stop valve is left in closed.

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation

conditions.

Is the stop
valve open?

NO

E5

Open the stop valve.

YES

Is the UVWN
wiring normal?

NO

Connect correctly.

YES
Is high
differential
pressure starting?
(0.5MPa or
more)

YES

Remedy the cause.

NO
Check
and see whether
compressor is shortcircuited or
ground.

YES

Replace the compressor.

NO
Are inverter
output voltages the
same for 3
phases?

NO

Replace the inverter PC

board.

YES
Does
low or high
pressure vary even
instantaneously
when restarting
compressor?

YES

NO
Replace the compressor.

153

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E5
Applicable Models
RZQ-K and RZQ200, 250C Series

Method of Malfunction Detection

Detect the motor lock when the compressor is energized.

Malfunction Decision Conditions

If the motor rotor does not rotate when the compressor is
energized.

Supposed Causes

154

Compressor lock
High differential pressure (2.6MPa or more) starting
Incorrect UVWN wiring
Faulty inverter PC board
Stop valve is left in closed.

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation

conditions.

Is the stop
valve open?

NO

E5

Open the stop valve.

YES
Check
and see whether
compressor is shortcircuited or
ground.

YES

Replace the compressor.

NO
Is high
differential
pressure starting?
(2.6MPa or
more)

YES

Remedy the cause.

NO
Does
low or high
pressure vary even
instantaneously
when restarting
compressor?

YES

Replace the inverter PC

board.

NO
Replace the compressor.

155

Procedure of Self-Diagnosis by Remote Controller

(20) Compressor Overcurrent

Remote Controller Display

E6
Applicable Models
R(Y)-LU Series

Method of Malfunction Detection

The input current value is detected with a current sensor.

Malfunction Decision Conditions

When the compressor input current exceeds the
specified input current value.
Refer Approximate Input current value on P. 158.

Possible Causes

156

High pressure increased too high

Voltage drop
Failure to open the stop valve
Faulty compressor (compressor lock)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check for the installation

conditions.

Is the stop
valve open?

NO

E6

Open the stop valve.

YES

Check No. 6
High pressure is
too high.

YES

Correct the high

pressure.

NO
Check for the power supply
voltage.

The voltage
has dropped.

YES

Correct the power

supply.

NO
Spare
PC board is
installed using a
adaptor not suitable for the
applicable model.
[See (Note)
below.]

YES

Connect an adaptor
suitable for the
applicable model.

NO
Check for the
compressor.

Refer to Check No. 6 on page 411.

157

Procedure of Self-Diagnosis by Remote Controller

Note:
For details, refer to information in Section "Failure of PJ
Capacity Setting".
*Approximate Input current value
Input current value
R71LUVAL

25.30

R(Y)71LUV1

25.30

R(Y)71LUY1

8.63

R100LUVAL

29.90

R(Y)100LUV1

29.90

R(Y)100LUY1

11.50

R125LUTAL

25.30

R125LUYAL

14.95

R(Y)125LUY1

14.95

R(Y)140LUTAL

32.20

R(Y)140LUYAL

17.25

R(Y)140LUY1

17.25

RY160LUY1

17.25

158

Procedure of Self-Diagnosis by Remote Controller

(21) Malfunction of Outdoor Unit Fan

Motor
Remote Controller Display

E7
Applicable Models
RZP-D, RZQ-K and RZQ-P, RZQ-F, RZQ-CV Series

E6

Method of Malfunction Detection

Abnormality of fan motor system is detected according to
the fan speed detected by hall IC when the fan motor
runs.

Malfunction Decision Conditions

When the fan runs with speed less than a specified one
for 15 seconds or more when the fan motor running
conditions are met
When connector detecting fan speed is disconnected
When malfunction is generated 4 times, the system shuts
down.

Supposed Causes
Malfunction of fan motor
The harness connector between fan motor and PC
board is left in disconnected, or faulty connector
Fan does not run due to foreign matters tangled
Clearing condition: Operate for 5 minutes (normal)

159

E7

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are fan motor

connectors
disconnected?

YES

Connect the connector.

NO
Is there
any foreign matter
around the fan?

YES

Remove the foreign

matter.

NO

Can the fan

be easily rotated by
hand?

NO

Replace the outdoor unit

fan motor.

YES
Check No. 13
Check for pulse input for
number of rotations on the
outdoor unit PC board.

Is the pulse input?

NO

Replace the outdoor unit

fan motor.

YES
Replace the outdoor unit
PC board.

Refer to Check No. 13 on page 422.

160

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E7
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Abnormality of fan motor system is detected according to
the fan speed detected by hall IC when the fan motor
runs.

Malfunction Decision Conditions

When the fan runs with speed less than a specified one
for 6 seconds or more when the fan motor running
conditions are met
When connector detecting fan speed is disconnected
When malfunction is generated 4 times, the system shuts
down.

Supposed Causes
Disconnection of connector
Malfunction of fan motor
The harness connector between fan motor and PC
board is left in disconnected, or faulty connector
Fan does not run due to foreign matters tangled
Clearing condition: Operate for 5 minutes (normal)

161

E7

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Cut the power supply to wait

for 10 minutes.

There is
a foreign substance
found around the
object fan.

YES

Remove the foreign

substance.

NO
Check the connection of the connector
Fan motor: Relay connector
X1A, X2A, or X1A,
X2A of the
compressor
inverter PC board

Disconnection
of the connectors
is found.
NO
A

162

YES

Plug the connector.

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Check the color of the relay connector

Fan motor: all white for power
supply wires and
signal wires

Connection
error is found in the relay
connector.

E7
YES

Correct the connection

of the relay connector.

NO
No continuity
on the fan inverter PC
board fuse (FIU).

YES

Replace the fan inverter

PC board.

NO
Unable
to rotate the fan
manually with ease when
removing the connector
of the fan
motor.

YES

Replace the
corresponding fan motor.

NO
The
resistance
value between the
power supply wire terminal
of fan motor and the motor
frame (metal) is
1M and
below.

YES

Replace the
corresponding fan motor.

NO
Check No. 2
Check the fan motor
connector (power supply wire)

163

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

The
resistance
value between UVW
phases of fan motor is out of
balance, or short circuit
between UVW
phases.

YES

Replace the
corresponding fan motor.

NO
Check No. 3
Check the fan motor
connector (signal wire)

The signal
wire short circuits between
Vcc and GND / UVW
and GND.

YES

Replace the
corresponding fan motor.

NO
Put the power supply ON to
check the following LED lamps:
HAP lamp above the
compressor inverter PC board
(A2P)

HAP
lamp for the
A4P does not blink on
the condition that HAP
lamp for A4P is
blinking.

YES

Replace the fan inverter

PC board.

NO
Replace fan motor 2.

Refer to Check No. 2, 3 on page 402, 403.

164

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E7
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

Abnormality of fan motor system is detected according to
the fan speed detected by hall IC when the fan motor
runs.

Malfunction Decision Conditions

When the fan runs with speed less than a specified one
for 15 seconds or more when the fan motor running
conditions are met
When connector detecting fan speed is disconnected
When malfunction is generated 4 times, the system shuts
down.

Supposed Causes
Malfunction of fan motor
The harness connector between fan motor and PC
board is left in disconnected, or faulty connector
Fan does not run due to foreign matters tangled
Malfunction of the outdoor (inverter) PC board
Blowout of fuse

165

E7

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the supply
voltage within the range
180 to 220 VAC?

NO

Ask repair so that the

supply voltage will be
within the normal range.

YES
Turn OFF the power again
(and wait for 10 minutes).

Is the
fan motor
connector correctly
connected to the
outdoor PC
board?

NO

Properly connect the

connector.

YES

Is there any
foreign matter around
the fan?

NO

Remove the foreign

matter.

YES
Remove the fan motor
connector.

Is the fan
rotatable easily by
hand?

NO

Replace the fan motor.

YES
Check No. 23
check the resistance value for
the fan motor.

Refer to Check No. 23 on page 448.

166

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is the resistance
value of the fan
motor normal?

NO

Replace the fan motor.

E7

YES

Is the fuse
conductive? (*1)

NO

Replace the fuse.

YES
Properly plug the fan motor
connector and then turn ON
the power again.

Dose "E7"
appear again?

YES

NO

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A2P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A2P).
There is no problem with
the unit. An external
factor (noise, etc.) other
than unit failure may be
a cause of the
malfunction.

*1 Fuse conductive
RZQ100~140C7V1B, RZQS125~140C7V1B

F6U

RZQ100~140B8W1B

F1U (A2P)

RZQ71B9V3B, RZQS71~100B7V3B

No Fuse

167

Procedure of Self-Diagnosis by Remote Controller

(22) Malfunction of Electronic Expansion

Valve
Remote Controller Display

E9
Applicable Models
RZP-D and Inverter (RZQ71F 90C 100F) Series

Method of Malfunction Detection

Method is determined according to the suction pipe
superheat degree and electronic expansion valve
opening degree calculated by values of low pressure
sensor and suction pipe temperature thermistor.

Malfunction Decision Conditions

When the following conditions are met for 10 minutes
Suction pipe superheat degree<2C
Minimum electronic expansion valve opening degree

Supposed Causes
Faulty electronic expansion valve
Faulty solenoid valve
Faulty check valve

168

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and back on.

Normal reset?

YES

NO

Is the
electronic expansion
valve coil connected to
outdoor unit PC
board?

NO

Problem could be
caused by external
factor (noise, etc.) other
than malfunction.

E9

Connect correctly.

YES

With remote
controller ON, doesnt
the unit operate and is
E9 displayed?

YES

Replace the motorized

valve coil.

NO

Is there
difference in
temperature before and
after solenoid valve
(Y2S) during
operation?
NO

YES

Replace the main unit of

solenoid valve (Y2S).

Is
coil resistance
NO
of electronic expansion
valve normal?
(40 to 50)
(*)
Replace the electronic
expansion valve coil.
YES
Replace the outdoor unit
PC board (A1P).

Refer to Check No. 15 on page 424.

169

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E9
Applicable Models
RZ(Y)-L Series

Method of Malfunction Detection

The electronic expansion valve error detection function
detects coil current to determine open circuit and short
circuit.

Malfunction Decision Conditions

Error is generated under the following condition.
Coil current:
Open circuit < Normal < Short circuit

Supposed Causes
Faulty electronic expansion valve
Open circuit in electronic expansion valve harness
Faulty connection of electronic expansion valve
connector
Faulty outdoor unit PC board
External factor (noise, etc.)

170

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is motorized
valve connector (X15A)
disconnected?

YES

Correct the connection.

NO

E9

Turn off the power, and turn it

back on.

Does the unit reset?

NO

YES

Problem may be caused

by external factors
(noise, etc.).

Is
coil resistance
NO
of electronic expansion
valve normal? (*1)
(40 to 50
-())
Faulty electronic
expansion valve
YES
Replace outdoor unit PC
board.

Note:
1. * 1 Between pins 1 and 2, between 1 and 3, between 1
and 4, or between 1 and 5

171

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E9
Applicable Models
R(Y)-LU Series

Method of Malfunction Detection

With electronic expansion valve malfunction detection,
coil current is detected and open and short circuits are
detected.

Malfunction Decision Conditions

Malfunction is determined by the following condition.
There is no common power supply when the power is
ON.

Supposed Causes
Failure of electronic expansion valve
Electronic expansion valves harness is broken or
disconnected.
Failure of electronic expansion valves connector
connection
Failure of outdoor unit PC board
Outside cause (noise, etc.)

172

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Normal reset?

YES

NO

Is the
electronic expansion
valve coil connected
to outdoor unit
PC board?
YES

NO

Could be outside cause

(noise, etc.) other than
malfunction.

E9

Connect it correctly.

Is
resistance
of electronic
NO
expansion valve's coil
normal? (4050)
Failure of electronic
expansion valve
YES
Outdor unit PC board
replacement

Refer to Check No. 15 on page 424.

173

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E9
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Check disconnection of connector
Check continuity of expansion valve coil

Malfunction Decision Conditions

Error is generated under no common power supply when
the power is on.

Supposed Causes
Defect of moving part of electronic expansion valve
Defect of outdoor unit PC board (A1P)
Defect of connecting cable

174

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn power supply off, and

turn power supply on again.

Return to normal?

YES

NO

Electronic
expansion valve is
connected to X21A and
X22A of outdoor unit
PC board
(A1P).

NO

External factor other

than malfunction (for
example, noise etc.).

E9

After connecting, turn

the power off and then
back on again.

YES

Normal
when coil
check (*1) of the moving
part of the electronic
expansion valve is
checked.

NO

Replace the moving part

of the electronic
expansion valve.

YES

The connecting
cable is short-circuited
or disconnected.

YES

Replace the connecting

cable.

NO
Replace outdoor unit PC
board (A1P).

Refer to Check No. 15 on page 424.

175

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

E9
Applicable Models
RZQ-K, RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 and
RZQ200, 250C Series

Method of Malfunction Detection

Method is determined according to the suction pipe
superheat degree and electronic expansion valve
opening degree calculated by values of low pressure
sensor and suction pipe temperature thermistor.

Malfunction Decision Conditions

When the following conditions are met for 10 minutes
Suction pipe superheat degree < 4C
Minimum electronic expansion valve opening degree
Connector of electronic expansion valve is missing when
the power is on.

Supposed Causes

176

Faulty electronic expansion valve

Faulty solenoid valve
Faulty check valve
Disconnection of electronic expansion valve harness
Faulty connection of electronic expansion valve
connector
Faulty each thermistor
Faulty mounting
Faulty pressure sensor
Faulty Outdoor control PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn OFF the power supply

once and then turn it ON
again.

NO

E9

Does the
malfunction code
"E9" recur?
YES

Is the
electronic
expansion valve
connector properly
connected to the
outdoor PC
board?
(*1)

NO

Connect properly.

YES
Is
the coil
resistance of the
electronic expansion
valve normal?
Check No. 15

NO

Replace the coil of the

electronic expansion
valve.

YES
RZQ71B9, RZQS71100B7 (1)

Is there
difference in
temperature before
NO
and after electronic expansion
valve (Y2S) during
operation?
Replace the body of the
YES

electronic expansion
valve (Y2S).

177

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is the
temperature
sensor of each
thermistor (suction pipe,
discharge pipe, intermediate
heat exchanger and heat
exchanger distribution pipe
thermistors) mounted
properly?

NO

Mount properly.

YES
Are
the characteristics
of each thermistor normal?
Check No. 19, 20

NO

Replace the abnormal

thermistor.

YES
Are
the pressure sensor
characteristics normal?
Check No. 9

NO

Replace the pressure

sensor.

YES
Actually, it is in wet operation.

Refer to Check No. 16~18 to eliminate the

causes of wet operation.
Restart operation.

Does
the malfunction
code "E9"
recur?
NO

YES

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
control PC board
(A1P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A1P).
It is believed that factors
(noise, etc.,) other than
failure caused the
malfunction.

Refer to Check No. 9, 15~20 on page 416, 424~438.

*1: Electronic expansion valve and connector No.
RZQ71B9, RZQS71100B7 (1) X12A
RZQ100~140C7, RZQS125140C7 (1)
RZQ100~140B8 (3) X21A
178

Procedure of Self-Diagnosis by Remote Controller

(23) Malfunction of Discharge Pipe

Temperature
Remote Controller Display

F3
Applicable Models
RZP-D, RZ(Y)-L, RZQ-K and Inverter Series

E9

Method of Malfunction Detection

F3

Abnormality is detected according to the temperature

detected by the discharge pipe temperature sensor.

Malfunction Decision Conditions

When the discharge pipe temperature rises to an
abnormally high level
When the discharge pipe temperature rises suddenly

Supposed Causes

Faulty discharge pipe thermistor

Faulty connection of discharge pipe thermistor
Insufficient refrigerant amount
Faulty compressor
Disconnection of discharge pipe temperature
thermistor piping

179

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
discharge pipe
temperature
high?

YES

NO
Is the
discharge pipe
thermistor correctly
connected?

NO

Abnormality in
refrigerant system such
as gas shortage, faulty
compressor, etc.
Conduct inspection.

Connect correctly, and

operate the unit again.

YES
Is the
discharge pipe
thermistor attached to
the discharge
pipe?

NO

Attach the thermistor,

and operate the unit
again.

YES
Is
the discharge pipe
thermistor characteristic
normal? (*1.)

NO

Replace the discharge

pipe thermistor.

YES
Replace the outdoor unit
PC board.

Refer to Check No. 5 on page 409.

180

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

F3
Applicable Models
R(Y)-LU Series

Method of Malfunction Detection

Malfunction is detected according to temperature
detected by discharge pipe temperature sensor.

F3

Malfunction Decision Conditions

When discharge pipe temperature becomes abnormally
high
When discharge pipe temperature rises suddenly
When the discharge pipe sensor comes out of its
installed position

Supposed Causes
Improper amount of refrigerant
Refrigerant piping circuit clogging
Discharge pipe temperature sensor comes off the
discharge pipe port
Electronic expansion valve coil is disconnected from
valve body
Compressor lead wire has lack of phase

181

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Has the
sensor come off the
discharge pipe
port?

NO

Correctly place the

sensor in the discharge
pipe port.

YES
Has the
compressor lead
wire lack of
phase?

YES

Correct the lack of

phase.

NO
Is the
amount of refrigerant
correct?

YES

Charge with the proper

amount of refrigerant.

NO
Is electronic
expansion valve
fitted?

NO

YES
Is
electronic
expansion valve coil
disconnected from
valve body?

NO

Check No. 1
Check refrigerant piping
Circuit clogging.

YES
Correctly place the
electronic expansion
valve coil to valve body.

Refer to Check No. 1 on page 401.

182

Procedure of Self-Diagnosis by Remote Controller

(24) Abnormal Heat Exchanging

Temperature
Remote Controller Display

F6
Applicable Models
R(Y)-LU Series

F3

Method of Malfunction Detection

The high pressure control (stop) is made according to
temperature detected with outdoor unit heat exchanging
thermistor in cooling operation or indoor unit heat
exchanging thermistor in heating operation.

Malfunction Decision Conditions

When the outdoor unit heat exchanging temperature in
cooling operation or the indoor unit heat exchanging
temperature in heating operation exceeds a rated value.
(Refer to information in "Function and Operation".)

Possible Causes

Clogged indoor unit suction filter (in heating operation)

Dirty outdoor unit heat exchanger
Faulty outdoor unit fan
Excessive charging of refrigerant
Failure to open the stop valve

183

F6

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check for the installation

conditions.

Is the stop valve open?

NO

Open the stop valve.

YES

Check No. 6
High pressure is
too high.

YES

Correct the high

pressure.
In cooling operation:
Dirty outdoor unit heat
exchanger
In heating operation:
Dirty indoor unit heat
exchanger
Excessive charging of
refrigerant

Refer to Check No. 6 on page 411.

184

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

F6
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Excessive charging of refrigerant is detected by using the
heat exchanging deicer temperature during a check
operation.

Malfunction Decision Conditions

When the amount of refrigerant, which is calculated by
using the heat exchanging deicer temperature during a
check run, exceeds the standard.

Supposed Causes
Refrigerant overcharge
Misalignment of the thermistor for heat exchanger
Defect of the thermistor for heat exchanger (R4T)

185

F6

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the mounting condition

of the temperature sensors of
the heat exchanging deicer
thermistor in the piping.

Are the
above thermistor
installed on pipes
correctly?

NO

Install thermistor
correctly.

YES
Remove the heat exchanging
deicer thermister (R4T) from
the outdoor PC board and
measure resistance with a
tester.

Is the
characteristic of the
above thermistor
normal?

NO

Replace thermistor.

YES
Refrigerant overcharged.

Refer to Check No. 4 on page 405.

186

Procedure of Self-Diagnosis by Remote Controller

(25) Malfunction of High Pressure Switch

System
Remote Controller Display

H3
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, Inverter
(RZQ71F 90C 100F), RZQ-B, RZQS-B7, RZQ-C7,
RZQS-C7 and RZQ200, 250C Series

Method of Malfunction Detection

The protection device circuit checks continuity in the high
pressure switch.

Malfunction Decision Conditions

When there is no continuity in the high pressure switch
during compressor stops operating

Supposed Causes

Incomplete high pressure switch

Disconnection in high pressure switch harness
Faulty connection of high pressure switch connector
Faulty outdoor unit PC board
Disconnected lead wire

187

F6
H3

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
protection
HPS connector
correctly connected to
outdoor unit PC
board?

NO

Connect correctly.

YES
Wait for 10 minutes after the
unit stops operating, then
check the following.

Is there
continuity in each
protection
HPS?

NO

YES

Is there continuity
in lead wire?

NO

Replace HPS with no

continuity.
Resistance in normal
operation : 10 or less

Replace the lead wire.

YES
Replace the outdoor unit
PC board.

188

Procedure of Self-Diagnosis by Remote Controller

(26) Abnormal Low Pressure Sensor

Remote Controller Display

H4
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

H3

Method of Malfunction Detection

Check the continuity of LPS
LPS is not operated when the low pressure is dropped
under specific pressure (0.12MPa).

Malfunction Decision Conditions

When there is no continuity in the LPS during
compressor start operating.
LPS is not operated when the low pressure is dropped
under specific pressure (0.12MPa) during compressor
operating.

Supposed Causes

Faulty LPS
Disconnection in LPS harness
Faulty connection of LPS connector
Defect of outdoor unit PC board
Refrigerant shortage
Stop valve is not opened
Defective expansion valve
Clogged check valve

189

H4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
LPS connector
connected to outdoor
PC board?
(*1)

NO

Connect correctly.

YES
Turn off the power supply.
After 10 minutes, check the
following.

Check No. 10
Is low pressure
abnormally
low?

NO

Correct the refrigerant

pipe.

YES
Is there
continuity in control
and protection
LPS?

NO

Replace the LPS.

YES
Replace the outdoor
control PC board.

*1
Model name
RZQ100 ~140B8 (3)

S1PL

Refer to Check No. 10 on page 417.

190

X31A

Procedure of Self-Diagnosis by Remote Controller

(27) Malfunction of Outdoor Fan Motor

Signal
Remote Controller Display

H7
Applicable Models
RZP-D and RZQ200, 250C Series

H4

Method of Malfunction Detection

Detection of signal malfunction from outdoor fan motor

Malfunction Decision Conditions

When malfunction signal is detected at the start of fan
motor operation.

Supposed Causes
Malfunction of fan motor signal (circuit failure)
Disconnection, short of fan motor lead wire and
coming off the connector
Faulty PC board

191

H7

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the power supply.

Is the
connector(*) of fan
motor connected
correctly?

NO

Connect correctly.

YES
Check No. 3
Check the fan motor
connector.

Is the
resistance value
normal in above
connector
check?

NO

Replace the fan motor.

YES
Replace the PC board.

*Connector symbol of fan motor

Model name

Connector symbol

RZP71D

X206A

RZP100 to 140D

X206A, X207A

Caution for service

If the outdoor fan rotates due to strong wind, voltage generates in main
circuit capacitor.
To prevent electric shock, make sure the low voltage of main circuit (50
VDC or lower) before carrying out troubleshooting. To prevent PC board
from being damaged, touch the earth connector in an electric parts box
immediately before the inserting and extracting the connector, which
discharges the static from human body.

Refer to Check No. 3 on page 403.

192

Procedure of Self-Diagnosis by Remote Controller

(28) Malfunction of Outdoor Temperature

Thermistor System
Remote Controller Display

H9
Applicable Models
RZP-D, RZQ-K, Inverter (RZQ71F 90C 100F), RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 and RZQ200, 250C
Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

193

H7
H9

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES
Replace the outdoor unit
PC board (control PC
board).

Refer to Check No. 5 on page 409.

194

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

H9
Applicable Models
RZ(Y)-L and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

The detection is based on abnormal resistance value of
the thermistor.

Malfunction Decision Conditions

When the outside air temperature sensor has short circuit
or open circuit.

Supposed Causes
Faulty outside air temperature sensor
Faulty connection of outside air temperature sensor
connector
Faulty outdoor unit PC board

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
connector
connected to X11A
of outdoor unit PC
board?

NO

Connect the thermistor,

and operate the unit.

YES

Disconnect
thermistor R1T
from outdoor unit PC board,
and measure resistance.
Is resistance normal?
Note1

NO

Replace thermistor R1T.

YES
Replace outdoor unit PC
board.

Refer to Check No. 5 on page 409.

195

H9

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

H9
Applicable Models
R(Y)-LU, RY-KU, RY-F, RY-G and RY-G, RY-FU, RY-KU
Series

Malfunction Decision Conditions

Case where the outdoor temperature sensor has a short
or open circuit

Supposed Causes
Failure of outdoor temperature sensor
Failure of outdoor temperature sensors connector
connection
Failure of outdoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the outdoor

temperature sensor (R1T)
from X4A on the outdoor unit
PC board and measure the
resistance.

Is
the thermistor normal?
(See note)

NO

Outdoor temperature
sensor replacement

YES
If contact is OK, replace
outdoor unit PC board.

Refer to Check No. 5 on page 409.

196

Procedure of Self-Diagnosis by Remote Controller

(29) Malfunction of Pressure Sensor

Remote Controller Display

J1
Applicable Models
RZQ-K Series

H9

Method of Malfunction Detection

The malfunction is detected by the pressure measured
with pressure sensor (S1NPH)

Malfunction Decision Conditions

When the detect pressure becomes following;
Detected pressure -0.05MPa continues 185 sec.
Detected pressure 4.4MPa continues 185 sec.

Supposed Causes
Faulty pressure sensor
Faulty outdoor unit PC board
Incorrect connection of connector

197

J1

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
pressure
sensor connector
connected to outdoor
unit PC board?

NO

Connect the low

pressure sensor, and
turn on again.

YES
Check No. 8
Measure voltage (VL)
between pins 2 and 3 of the
above connector.

Is the
relationship
between low pressure and
VL normal?

YES

Replace the outdoor unit

PC board (A1P).

NO
Replace the low
pressure sensor.

Refer to Check No. 8 on page 415.

198

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J1
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

The malfunction is detected by the pressure measured
with pressure sensor (S1NPH)

Malfunction Decision Conditions

When the detect pressure becomes following;
Detected pressure -0.05MPa continues 185 sec.
Detected pressure 4.4MPa continues 185 sec.

Supposed Causes
Faulty pressure sensor
Faulty outdoor unit PC board
Incorrect connection of connector

199

J1

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check if the connector for the

pressure sensor (X17A) is
correctly connected to the
outdoor unit PC board (A1P)

Is it connected
correctly?

NO

Connect correctly.

YES
Check No. 8
Measure the voltage (V)
between the pins # (2) and (3)
of the above connector.

Is the
relation between
the pressure and the
voltage normal?
Check No. 8

NO

Replace the pressure

sensor (S1NPH).

YES
Replace outdoor unit PC
board (A1P).

Refer to Check No. 8 on page 415.

200

Procedure of Self-Diagnosis by Remote Controller

(30) Malfunction of Current Sensor

System
Remote Controller Display

J2
Applicable Models
R(Y)-LU Series

J1

Method of Malfunction Detection

The malfunction of current sensor is detected through the
current detected with the current sensor.

Malfunction Decision Conditions

While in operation:
When the current detected with the current sensor is not
more than a constant value (1.5A).
While in stopping:
When the current detected with the current sensor is not
less than a constant value (5A).

Possible Causes
Faulty current sensor
Faulty outdoor unit PC board
Actuation of internal safety device of compressor
(Only on R(Y)71 and 100)

201

J2

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off.

Is the
applied model R(Y)71
and 100?
NO

YES

Check the compressor for

continuity.

The
compressor has
continuity.
YES

Restart the compressor using

a remote controller.

Is "J2" is
displayed on the
remote controller?
YES

NO

NO

The internal safety

device of the
compressor may have
been actuated.
The safety device takes
a couple of ten minutes
to a couple of hours to
be reset.
After the safety device is
reset, restart the
compressor for
diagnosis.
Could result from
external cause (e.g.
noise) other than
malfunction.
Replace the outdoor unit
PC board.

202

Procedure of Self-Diagnosis by Remote Controller

(31) Malfunction of Discharge Pipe

Thermistor System
Remote Controller Display

J3
Applicable Models
RZP-D, RZQ-K, Inverter (RZQ71F 90C 100F), RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 and RZQ200, 250C
Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

203

J2
J3

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES

Replace the outdoor unit

PC board (control PC
board).

Refer to Check No. 5 on page 409.

204

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J3
Applicable Models
RZ(Y)-L and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected whether the resistance of
thermistor is abnormal or normal.

J3

Malfunction Decision Conditions

When a short circuit or an open circuit in the outdoor
temperature sensor is detected.

Supposed Causes
Faulty discharge pipe temperature sensor
Incomplete connection of discharge pipe temperature
sensor
Faulty outdoor unit PC board

205

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector is
connected to X13A
on outdoor unit
PC board.

NO

Connect thermistor and

restart operation

YES

Resistance
measured after
remove thermistor R3T
from outdoor unit PC
board is normal.
Note1

NO

Replace thermistor R3T

YES
Replace outdoor unit PC
board

Refer to Check No. 5 on page 409.

206

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J3
Applicable Models
R(Y)-LU and RY-G, RY-FU, RY-KU Series

Malfunction Decision Conditions

Case where the discharge pipe temperature sensor has
a short or open circuit

Supposed Causes
Failure of discharge pipe temperature sensor
Failure of discharge pipe temperature sensors
connector connection
Failure of outdoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the discharge pipe

temperature sensor (R3T)
from X6A on the outdoor unit
PC board and measure the
resistance.

Is
the thermistor
normal?
(See note)

NO

Discharge pipe
temperature sensor
replacement

YES

If contact is OK, replace

outdoor unit PC board.

Refer to Check No. 5 on page 409.

207

J3

Procedure of Self-Diagnosis by Remote Controller

(32) Malfunction of Suction Pipe

Thermistor System
Remote Controller Display

J5
Applicable Models
RZP-D, RZQ-K, Inverter (RZQ71F 90C 100F), RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 and RZQ200, 250C
Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

208

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

J5

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES
Replace the outdoor unit
PC board (control PC
board).

Refer to Check No. 5 on page 409.

209

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J5
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected from the temperature detected by
the thermistor for suction pipe 1, 2.

Malfunction Decision Conditions

When a short circuit or an open circuit in the thermistor
for suction pipe 1, 2 are detected.

Supposed Causes
Defect of thermistor (R3T, R5T) for outdoor unit
suction pipe
Defect of outdoor unit PC board (A1P)

210

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector
of the thermistor
for suction pipe1, 2 is
connected to outdoor
unit PC board
(A1P).

NO

Connect the thermistor

and turn on again.

J5

YES

Resistance
is normal when
measured after
disconnecting the thermistor
(R3T,R5T) from the
outdoor unit PC
board. (3.5k ~
360k)

NO

Replace the thermistor

(R3T, R5T).

YES
Replace outdoor unit PC
board (A1P).

Refer to Check No. 4 on page 405.

211

Procedure of Self-Diagnosis by Remote Controller

(33) Malfunction of Heat Exchanger

Temperature Sensor System
Remote Controller Display

J6
Applicable Models
RZP-D, RZQ-K, Inverter (RZQ71F 90C 100F), RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 and RZQ200, 250C
Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

212

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

J6

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES
Replace the outdoor unit
PC board (control PC
board).

Refer to Check No. 5 on page 409.

213

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J6
Applicable Models
RZ(Y)-L and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected whether the resistance of
thermistor is abnormal or normal.

Malfunction Decision Conditions

When a short circuit or an open circuit in the outdoor
temperature sensor is detected.

Supposed Causes
Faulty heat exchanger temperature sensor
Incomplete connection of heat exchanger temperature
sensor
Faulty outdoor unit PC board

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector
is connected to
X12A on outdoor
unit PC board.

NO

Connect thermistor and

restart operation.

YES

Resistance
measured after
remove thermistor
R2T from outdoor
unit PC board is
normal.
Note1

NO

Replace thermistor R2T.

YES
Replace outdoor unit PC
board.

Refer to Check No. 5 on page 409.

214

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J6
Applicable Models
R(Y)-LU, RY-KU, RY-F, RY-G and R-NU Series

Malfunction Decision Conditions

Case where the heat exchanger temperature sensor has
a short or open circuit

Supposed Causes
Failure of heat exchanger sensor
Failure of heat exchanger sensors connector
connection
Failure of outdoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the heat

exchanger temperature
sensor (R2T) from X5A on the
outdoor unit PC board and
measure the resistance.

Is
the thermistor
normal? (See
note)

NO

Heat exchanger
temperature sensor
replacement

YES
If contact is OK, replace
outdoor unit PC board.

Refer to Check No. 5 on page 409.

215

J6

Procedure of Self-Diagnosis by Remote Controller

(34) Malfunction of Intermediate Heat

Exchanger Distribution Pipe
Thermistor System
Remote Controller Display

J7
Applicable Models
RZQ-K, RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 and
RZQ200, 250C Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

216

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

J7

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES
Replace the outdoor unit
PC board (control PC
board).

Refer to Check No. 8 on page 415.

217

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

J7
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected from the temperature detected by
the liquid pipe thermistor.

Malfunction Decision Conditions

When a short circuit or an open circuit in the heat
exchange thermistor is detected.

Supposed Causes
Defect of thermistor (R7T) for outdoor unit liquid pipe
Defect of outdoor unit PC board (A1P)

218

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Connector
is connected to outdoor
unit PC board
(A1P).

NO

Connect the thermistor

and turn on again.

J7

YES

Resistance
is normal when
measured after
disconnecting the thermistor NO
(R4T) from the outdoor
unit PC board.
(3.5k~
360k)

Replace the thermistor

(R4T).

YES
Replace outdoor unit PC
board (A1P).

Refer to Check No. 4 on page 405.

219

Procedure of Self-Diagnosis by Remote Controller

(35) Malfunction of Liquid Pipe

Thermistor System
Remote Controller Display

J8
Applicable Models
RZQ-K, RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 and
RZQ200, 250C Series

Method of Malfunction Detection

Abnormality is detected according to the temperature
detected by each individual thermistor.

Malfunction Decision Conditions

When thermistor is disconnected or short-circuited during
operation

Supposed Causes
Faulty thermistor
Faulty connection of connector
Faulty outdoor unit PC board (control PC board)

220

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check connectors for

connection.

Normal?

NO

J8

Connect correctly.

YES
Remove thermistor from
outdoor unit PC board, then
measure the resistance using
a tester.

Normal?

NO

Replace the thermistor.

YES
Replace the outdoor unit
PC board (control PC
board).

Refer to Check No. 8 on page 415.

221

Procedure of Self-Diagnosis by Remote Controller

(36) Malfunction of Subcooling Heat

Exchanger Gas Pipe Thermistor
(R6T)
Remote Controller Display

J9
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected according to the temperature
detected by subcooling heat exchanger gas pipe
thermistor.

Malfunction Decision Conditions

When the subcooling heat exchanger gas pipe thermistor
is short circuited or open.

Supposed Causes
Faulty subcooling heat exchanger gas pipe thermistor
(R6T)
Faulty outdoor unit PC board

222

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
the connector
for subcooling heat
exchanger gas pipe
thermistor connected to
outdoor unit
PC board
(A1P)?

NO

Connect connector and

operate unit again.

J9

YES

Is the
resistance
measured after
removing the thermistor
(R6T) from outdoor unit
PC board normal?
(3.5 k to
360 k)

NO

Replace thermistor
(R6T).

YES
Replace outdoor unit PC
board (A1P).

Refer to Check No. 4 on page 405.

223

Procedure of Self-Diagnosis by Remote Controller

(37) Malfunction of High Pressure Sensor

Remote Controller Display

JA
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected from the pressure detected by
the high pressure sensor.

Malfunction Decision Conditions

When the high pressure sensor is short circuit or open
circuit.

Supposed Causes
Defect of high pressure sensor
Connection of low pressure sensor with wrong
connection.
Defect of outdoor unit PC board.

224

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The high
pressure sensor is
NO
connected to X17A of outdoor
unit PC board
(A1P).

Connect the high

pressure sensor and turn
on again.

JA

YES

The
relationship
between the *1
VH and high pressure
is normal (see *2) when
voltage is measured between YES
X17A pins (1) and (3) of
outdoor unit PC
board (A1P)
Check No. 8

Replace outdoor unit PC

board (A1P).

NO
Replace the high
pressure sensor.

Refer to Check No. 7, 8 on page 413, 415.

225

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

JA
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Malfunction is detected from the pressure detected by
the high pressure sensor.

Malfunction Decision Conditions

When the high pressure sensor is short circuit or open
circuit.

Supposed Causes
Defect of high pressure sensor
Connection of low pressure sensor with wrong
connection.
Defect of outdoor unit PC board.

226

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The high
pressure sensor is
connected to X32A of
outdoor unit PC
board (A1P).

NO

Connect the high

pressure sensor and turn
on again.

JA

YES
Check No. 8
Measure the voltage (VH)
between the pins (1) and (3)
of the above connector.

Is the
relationship
between high pressure
and VH normal?
Check No. 9

YES

Replace outdoor unit PC

board (A1P).

NO
Replace the high
pressure sensor.

Refer to Check No. 8, 9 on page 415, 416.

227

Procedure of Self-Diagnosis by Remote Controller

(38) Malfunction of Low Pressure Sensor

Remote Controller Display

JC
Applicable Models
RZP-D Series

Supposed Causes
Faulty low pressure sensor
Connection of low pressure sensor with wrong
connection
Faulty outdoor unit PC board
Incorrect connection of connector

228

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is low
pressure sensor
connector connected
to outdoor unit
PC board?

NO

Connect the low

pressure sensor, and
turn on again.

JC

YES
Check No. 8
Measure voltage (VL)
between pins 2 and 3 of the
above connector.

Is
the relationship
between low pressure
and VL
normal?

YES

Replace the outdoor unit

PC board (A1P).

NO
Replace the low
pressure sensor.

Refer to Check No. 8 on page 415.

229

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

JC
Applicable Models
Inverter (RZQ100-160P) and RZQ-B, RZQS-B7, RZQC7, RZQS-C7 Series

Method of Malfunction Detection

Malfunction is detected from pressure detected by low
pressure sensor.

Malfunction Decision Conditions

When the low pressure sensor is short circuit or open
circuit.

Supposed Causes
Defect of low pressure sensor
Connection of high pressure sensor with wrong
connection.
Defect of outdoor unit PC board.

230

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The low
pressure sensor is
connected to X18A (blue) of
outdoor unit PC board
(A1P).

NO

Connect low pressure

sensor property and
restart system.

JC

YES

The
relationship
between the *1 VL
and low pressure is
normal (see *2) when
voltage is measured between
X18A pins (2) and (3) of
outdoor unit PC
board (A1P)

YES

Replace outdoor unit PC

board (A1P).

Check No. 8

NO
Replace the low
pressure sensor.

Refer to Check No. 8, 9 on page 415, 416.

231

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

JC
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Malfunction is detected from pressure detected by low
pressure sensor.

Malfunction Decision Conditions

When the low pressure sensor is short circuit or open
circuit.

Supposed Causes
Defect of low pressure sensor
Connection of high pressure sensor with wrong
connection.
Defect of outdoor unit PC board.

232

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check if the connector for the

low-pressure sensor (X31A) is
correctly connected to the
outdoor unit PC board (A1P)

JC
Is it connected
correctly?

NO

Connect correctly.

YES
Check No. 8
Measure the voltage (V)
between the pins # (2) and (3)
of the above connector.

Is
the relation
between the
pressure and the voltage
normal?
Check No. 9

YES

Replace outdoor unit PC

board (A1P).

NO
Replace the low
pressure sensor.

Refer to Check No. 8, 9 on page 415, 416.

233

Procedure of Self-Diagnosis by Remote Controller

(39) Malfunction of PC Board

Remote Controller Display

L1
Applicable Models
RZQ-K and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Detect malfunctions by current value during waveform
output before compressor startup.
Detect malfunctions by current sensor value during
synchronized operation at the time of startup.
Detect malfunctions using an SP-PAM series capacitor
overvoltage sensor.

Malfunction Decision Conditions

In case of overcurrent (OCP) during waveform output
When the current sensor malfunctions during
synchronized operation
When overvoltage occurs in SP-PAM
In case of IGBT malfunction

Supposed Causes
Faulty outdoor PC board (A1P)
z IPM failure
z Current sensor failure
z SP-PAM failure
z Failure of IGBT or drive circuit

234

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn OFF the power supply

once and then turn it ON
again.

Does it
return normally?
NO

YES

L1

It is believed that
external factors (noise,
etc.) other than failure
caused the malfunction.

Replace the outdoor PC

board (A1P).
PC board equipped
with a resin case

235

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L1
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Detect malfunctions by current value during waveform
output before compressor startup.
Detect malfunctions by current sensor value during
synchronized operation at the time of startup.

Malfunction Decision Conditions

In case of overcurrent (OCP) during waveform output
When the current sensor malfunctions during
synchronized operation
In case of IPM malfunction

Supposed Causes
Faulty outdoor inverter PC board (A3P)
z IPM failure
z Current sensor failure
z Failure of IGBT or drive circuit

236

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn OFF the power supply

once and then turn it ON
again.

Does it
return normally?

YES

NO

Check No. 19
Is the power transistor
normal?
YES

L1

It is believed that
external factors (noise,
etc.) other than failure
caused the malfunction.

NO

Check
if the insulation
resistance of the compressor NO
is more than
100k.
Replace the compressor
(M1C) and the inverter
YES
PC board (A3P) for the
compressor at the same
time.
Replace the inverter PC
board (A3P).

Check No. 19
Is the power transistor
for the fan driver
normal?
YES

NO

Replace the inverter PC

board (A3P) for the
compressor and the fan
inverter PC board (A4P).

Replace the inverter PC

board (A3P).

Refer to Check No. 19 on page 436.

237

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L1
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

Detect malfunctions by current value during waveform
output before compressor startup.
Detect malfunctions by current sensor value during
synchronized operation at the time of startup.
Detect malfunctions using an MP-PAM series capacitor
overvoltage sensor.

Malfunction Decision Conditions

When over-current is detected at the time of waveform
output before operating the compressor
When the current sensor malfunctions during
synchronized operation
When overvoltage occurs in MP-PAM
In case of IGBT malfunction
In case of faulty jumper setting

Supposed Causes
Faulty outdoor PC board (A1P)
z IPM failure
z Current sensor failure
z MP-PAM failure
z Failure of IGBT or drive circuit

238

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply voltage
between 180 and
220 VAC?

NO

YES

Request an improvement
to make the power
supply voltage fall within
the standard range.

L1

Turn OFF the power supply once.

Is
the lead
wire for compressor
connected to PC board and NO
compressor without
becoming
loose?

Connect tightly and

correctly.

YES
Check the resistance value for
the fan motor.

Is the
resistance value of the
fan motor normal?

NO

Replace the fan motor.

YES
Does the fuse
F6U have continuity?

NO

Replace the fuse. Use

only specified fuses.

YES
Power ON again.

Does "L1"
malfunction reoccur?

YES

Replace the outdoor PC

board (A2P).

NO
There is no problem with
the unit. An external
factor (noise, etc.) other
than unit failure may be
the cause.

239

Procedure of Self-Diagnosis by Remote Controller

(40) Radiation Fin Temperature Increased

Remote Controller Display

L4
Applicable Models
RZP-D, RZ(Y)-L, RZQ-K and Inverter (RZQ71F 90C
100F) Series

Method of Malfunction Detection

Fin temperature is detected by the thermistor of the
radiation fin.
(Thermistor for RZP 100, 125, 140D is on power
transistor (IGBT).)

Malfunction Decision Conditions

When the temperature of the inverter radiation fin
increases abnormally due to faulty heat dissipation.

Supposed Causes

240

Activation of fin thermal switch

Faulty fin thermistor
High outside air temperature
Insufficient cooling of inverter radiation fin
Blocked suction opening
Dirty radiation fin
Faulty outdoor unit PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Could
problem be
caused by high fin
temperature? * See
detection value
table below.

YES

Correct the problem.

L4

NO

Do LEDs on
outdoor unit PC board
indicate fin temperature
abnormality?

NO

Inspect outdoor unit PC

board and remote
controller.

YES

Is reset possible?

NO

Check remote controller

indication.
See the section on P4
error.

YES
Reset

* Fin temperature detection values

Detection

Reset

RZP71D

90C

80C

RZP100~140D

98C

88C

RZ(Y)71L

85.5C

80.5C

RZY100~125L

85C

80C

RZQ125140KTLT

98C

88C

RZQ71F90C100FV4A

87C

77C

241

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L4
Applicable Models
Inverter (RZQ100-160P) and RZQ200, 250C Series

Method of Malfunction Detection

Fin temperature is detected by the thermistor of the
radiation fin.

Malfunction Decision Conditions

When the temperature of the inverter radiation fin
increases above 83C (*1).

Supposed Causes
Actuation of fin thermal (Actuates above 83C *1)
Defect of inverter PC board
Defect of fin thermistor

242

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The radiator
fin temperature is
supposed to have
risen to 83C
or more.

YES

NO
Is the
connector X111A
of the fin thermistor
properly connected to
the outdoor PC
board?

NO

Faulty heat radiation of

power unit
Air suction opening
blocked
Dirty radiator fin
High outdoor
temperature

L4

Properly connect.

YES
Turn ON the power supply,
and then press the remote
controller check button once.

Is the
malfunction code "P4"
displayed on the remote
controller?

YES

To "P4" troubleshooting

NO

Does the
malfunction code "L4"
recur when the unit
starts operation?

YES

Replace the outdoor PC

board (A1P) as well.

NO
Continue operation.

*1 RZQ200, 250C Series : 93C

243

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L4
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

Fin temperature is detected by the thermistor of the
radiation fin.

Malfunction Decision Conditions

When the temperature of the inverter radiation fin
increases abnormally due to faulty heat dissipation.

Supposed Causes

244

Activation of fin thermal switch

Faulty fin thermistor
High outside air temperature
Insufficient cooling of inverter radiation fin
Blocked suction opening
Dirty radiation fin
Faulty outdoor inverter PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Can it
be considered that
the fin temperature was
high? (*1)
NO

YES

Eliminate the cause.

L4

Is the
connector of the fin
NO
thermistor correctly
connected to the outdoor
PC board?
(*1)
Connect correctly.
RZQ71~140C7V1B
RZQS125140C7V1B

YES

Check the resistance value of

the thermistor according to
the Troubleshooting "P4".
Turn ON the power supply,
and then press the remote
controller check button once.
Is it normally?
YES

NO
Is the
YES
malfunction code "P4"
displayed on the remote
controller?
Go to Malfunction
NO
Diagnosis "P4".
Does the
malfunction code "L4"
YES
recur when the unit starts
operation?
RZQ71B9,
NO
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A2P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A2P).
Continue operation.

245

Procedure of Self-Diagnosis by Remote Controller

* Fin temperature detection value
Detection

Reset

RZQ71B9V3B, RZQS71100B7V3B

87C

77C

RZQ100~140, RZQS125140C7V1B

88C

78C

RZQ100~140B8W1B

76C

66C

246

Procedure of Self-Diagnosis by Remote Controller

(41) DC Output Overcurrent

(Instantaneous)
Remote Controller Display

L5
Applicable Models
RZP-D, Inverter (RZQ71F 90C 100F) and RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 Series

L4
L5

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).

Malfunction Decision Conditions

When overcurrent has run to power transistor.
(Actuated even by instantaneous overcurrent)

Supposed Causes
Faulty compressor coil (disconnection, poor
insulation)
Compressor startup malfunction (mechanical lock)
Faulty inverter PC board
Instantaneous fluctuation of power supply voltage
Faulty compressor (if bearing is scratched)
The stop valve is left in closed.

247

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation conditions.

Is the stop valve open?

NO

Open the stop valve.

YES
Is
the compressor
coil disconnected or
is the insulation
defective?

YES

Replace the compressor.

NO
Turn the main power supply
off, and then disconnect the
connection between the
compressor and inverter.

Check No. 20
Continuity check in the power
transistor (IGBT) Is the
continuity
normal?

NO

Replace the inverter PC

board.

YES
Is
the inverter
output voltage
generated
approximately at the same
increasing speed for each
phase after turning
on again? (*)
(U-V, V-W,
W-U)
YES

NO

Replace the inverter PC

board.
*
When operating compressor with
compressor output line disconnected,
the compressor stops due to
malfunction after elapsed time of 5
seconds. Therefore, check the
voltage increase for 5 seconds.

Check the power supply voltage.

Is
instantaneous voltage
drop generated?
NO

248

YES

Correct the power

supply.
Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noise,
vibration, operating
status, etc. of the

Procedure of Self-Diagnosis by Remote Controller

Refer to Check No. 20 on page 438.

Approximate value
Instantaneous
overcurrent detection
value
RZP71DV1
RZP71DVAL

20A

RZP100 ~ 140DV1
RZP100DVAL

65A

RZP125DTAL
RZP140DTAL

65A

RZQ71F90C100FV4A

32A

RZQ(S)71B9V3B
RZQS100BV3B

32A

RZQ100140
RZQS125140C71B

51.7A

RZQ100140B8W1B

32.3A

L5

249

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L5
Applicable Models
RZ(Y)-L Series

Method of Malfunction Detection

Current flowing in the power transistor is converted to
voltage by T1C (DC current sensor) for detection.

Malfunction Decision Conditions

When an excessive current flows in the power transistor.
(Instantaneous overcurrent also causes activation.)

Supposed Causes

250

Faulty compressor coil (open circuit, faulty insulation)

Faulty compressor startup (seizing)
Faulty inverter
Faulty outdoor unit PC board
Momentary disturbance in supply voltage

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Do LEDs on
outdoor unit PC board
indicate DC output
overcurrent?
(*)
YES
Is the unit
inoperable using
remote
controller?
NO

NO

Inspect indoor unit PC

board and remote
controller.

L5
YES

Disconnect compressor inverter.

Does L5 result?
YES

NO

Inspect compressor for

short circuit and ground
fault.

Check
compressor for
OK
short circuit and ground
fault.
Disconnect compressor inverter.
Faulty inverter
NG

Is inverter
output voltage same in
all 3 phases?
NO

Check main
circuit parts.

YES
(Note) Within 5%
between phases
U and V, between
V and W and
between W and U.
NG

Faulty inverter and

compressor
Inspect compressor.

Correct the wiring. Faulty

main circuit parts.

OK
Faulty inverter

* Guideline values
Instantaneous overcurrent detection value
RZ(Y)71~125L

65A

Note:
If an overcurrent results during motor pre-heating, reset
by remote controller may not be possible.

251

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L5
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected from current flowing in the power
transistor.

Malfunction Decision Conditions

When an excessive current flows in the power transistor.
(Instantaneous overcurrent also causes activation.)

Supposed Causes
Defect of compressor coil (disconnected, defective
insulation)
Compressor start-up malfunction (mechanical lock)
Defect of inverter PC board

252

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The
compressor's
coil is disconnected or
the insulation is
defective.

YES

Replace the compressor.

L5

NO
Disconnect the connection
between the compressor and
inverter. Make the power
transistor check mode setting
ON by service mode.

Inverter
output
voltage check
Inverter output voltage
is not balanced. (Normal if
within 5V Must be
measured when
frequency
is stable.

YES

Replace the inverter unit.

NO
There is
instantenious power
drop.

YES

Correct power supply.

NO
Compressor inspection
Inspect according to the
diagnosis procedure for
odd noises, vibration and
operating status of the
compressor.

Higher voltage than actual is displayed when the inverter

output voltage is checked by tester.

253

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L5
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).

Malfunction Decision Conditions

When overcurrent has run to power transistor.
(Actuated even by instantaneous overcurrent)

Supposed Causes
Faulty compressor coil (disconnection, poor
insulation)
Compressor startup malfunction (mechanical lock)
Faulty outdoor PC board
Instantaneous fluctuation of power supply voltage
Faulty compressor (if bearing is scratched)
The stop valve is left in closed.

254

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation

condition.

Is the stop
valve open?

NO

L5

Open the stop valve.

YES

Are the wires

connecting the outdoor PC
board and the compressor properly
connected?
(*1)

NO

Connect properly.

YES

Are there
any abnormalities
(burn marks, torn coating,
discoloration, etc.) in the
connecting wires
checked in
(*1)?

NO

Replace with a new

connecting wire.

YES

Are there
any short-circuited
parts caused by dust and dirt
on the connections of connecting
wiring and other electric
components?

NO

Remove dust and dirt to

eliminate short-circuit.

YES

Are there
any abnormalities
(burn marks, discoloration,
etc.) in the appearance of
outdoor PC
board?

NO

Replace the outdoor PC

board (A1P).
PC board equipped with
a resin case

YES
A

255

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Turn ON the power supply

and start operation in test
operation mode. (*2)

Does "L5"
malfunction recur?
(*3)

NO

YES
Turn OFF the power supply.
Does operation
continue normally?

NO
Go to other malfunction
diagnosis flow chart.

YES

Normal
Check No. 20
Is continuity of the power
transistor (IGBT)
normal?

NO

YES

Replace the outdoor PC

board (A1P).
PC board equipped with
a resin case

Check the power

supply voltage.

Does voltage
instantaneously
drop?
NO

YES

Adjust the power supply

system.

Inspect the compressor.

Check the compressor
for abnormal noise,
vibration, operating
conditions, etc.

Refer to Check No. 20 on page 438.

256

Procedure of Self-Diagnosis by Remote Controller

*1: Check to make sure that the wires connecting the
outdoor PC board and the compressor are not
switched.
Disconnect and then reconnect the relay connector.
Outdoor PC board
U

L5

Red White Blue

U

Compressor
M1C

*2: In order to ensure that the compressor starts

operation, use a remote controller to set to test
operation mode.
The test operation mode automatically ends in 30
minutes and then it is switched to normal mode.
In order to continue test operation, test operation
mode must be set again.
*3: For confirming "L5" malfunction, operation time at
least 30 minutes is required.

257

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L5
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
in the power transistor.

Malfunction Decision Conditions

When an excessive current flows in the power transistor
(32.3A).

Supposed Causes
Faulty compressor coil (disconnection, poor
insulation)
Compressor startup malfunction (mechanical lock)
Faulty outdoor inverter PC board
Instantaneous power failure
Lightning surge

258

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Is the stop valve
open?

NO

Open the stop

valve

YES
Is the
lead wire of the compressor
normal?

NO

YES
Are the
wiring and wiring
connection to the
compressor
normal?

NO

L5

Replace the lead

wire of the
compressor.

Correct the wiring

and wiring
connection.

YES
Power
OFF

The
insulation
resistance is low (i.e., not
more than
100k.)

YES

Replace the
inverter
compressor (M1C).

NO
The
compressor coil is
shorted or broken.

YES

NO

Check No. 19
Is contiuity of the power
transistor normal?

YES

Replace the
inverter
compressor (M1C).

Replace the
outdoor PC board
(A3P).

NO
Restart
the compressor,
and then check whether
or not the mulfunction
recurs.
YES
A

NO

Continues
operation
There may have
been momentary
power failure and
others

)
259

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

Power
ON

Replace the PC board (A3P).

Restart
the compressor,
and then check whether or
not the mulfunction
recurs.

NO

YES

Refer to Check No. 19 on page 436.

260

Continue operation

Replace the
inverter
compressor.

Procedure of Self-Diagnosis by Remote Controller

(42) Electronic Thermal (Time Lag)

Remote Controller Display

L8
Applicable Models
RZP-D Series

L5

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).
Inverter PC board detects the disorder of position signal.

Malfunction Decision Conditions

When compressor overload (except for when startup) is
detected.

Supposed Causes

Compressor overload (during operation)

Disconnected compressor coil
Faulty inverter
Faulty compressor (if bearing is scratched)

261

L8

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
secondary
current of the inverter
higher than A (see
below) for each
phase?

YES

NO

Compressor overload
Inspection of the
compressor
and refrigerant system is
required.

Turn the main power supply

off, and then disconnect the
connection between the
compressor and inverter.

Check No. 20
Continuity check
in the power transistor
(IGBT) Is the
continuity
normal?

NO

Replace the inverter PC

board.

YES
Is the
inverter output
voltage generated
approximately at the same
NO
Replace the inverter PC
increasing speed on each phase
board.
after turning on again? (*)
*When operating compressor with
(U-V, V-W,
compressor output line disconnected,
W-U)
the compressor stops due to
malfunction after elapsed time of 5
YES
seconds. Therefore, check the voltage
increase for 5 seconds.
Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noises,
vibration, operating
status, etc. of the
compressor.

262

Procedure of Self-Diagnosis by Remote Controller

Electronic thermal detection value
Detection value
RZP71D
RZP100 ~ 140D

Cooling
Heating
Cooling
Heating

22A 5 seconds or 13.6A (cooling),

15.1A (heating) 260 seconds
33A 5 seconds or 26A 260 seconds

Refer to Check No. 20 on page 438.

L8

263

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L8
Applicable Models
RZ(Y)-L Series

Method of Malfunction Detection

Current flowing in the power transistor is converted to
voltage by T1C (DC current sensor) for detection.

Malfunction Decision Conditions

When overload in the compressor is detected (exception:
at startup).
* In RZ(Y), error is not generated by the electronic
thermal switch. Instead, the unit repeats retry
operations. The remote controller does not indication
"L8". Therefore, check the LED indication in the outdoor
unit for problem diagnosis.

Supposed Causes

264

Compressor overload (in operation)

Open circuit in compressor coil
Faulty outdoor unit PC board
Faulty inverter

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Is
secondary
current of inverter
A (see list below)
in each phase?

(Note) Measure current

in U, V and W within 30
seconds using clamp
meter.

YES

Compressor overload
Inspect compressor and
refrigerant system.

L8

NO

Disconnect compressor
inverter.

Is inverter
output voltage same
in all 3 phases?
(Note) Within 5%
between phases U and
V, between V and W and
between W and U.

YES

Inspect compressor.

NO

Check main circuit parts.

(Note) Check for element OK
cracking, loose
connections, connector
disconnection and
damaged parts.

NG

Correct the wiring.

Faulty main circuit parts.

Faulty inverter

265

Procedure of Self-Diagnosis by Remote Controller

* Electronic thermal switch detecting value
Detection Value
RZY71L
RZY100L
RZY125L

Cool *1

20.5~22.0A

Heat *1

24.0A

Cool *1

20.1~23.0A

Heat *1

21.8~23.0A

Cool *1

21.0~23.7A

Heat *1

21.3~23.7A

Notes:
1. * 1. Detecting values vary according to operating
frequency.
2. * 2. Detecting value decrease 10% for each HPS
activation.

266

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L8
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected by current flowing in the power
transistor.

Malfunction Decision Conditions

When overload in the compressor is detected.

Supposed Causes
Compressor overload
Compressor coil disconnected
Defect of outdoor unit PC board (A1P)

267

L8

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Output current check

The
secondary
current of the
inverter is higher than
24.9A, 260 sec.
for each
phase.

YES

NO

Compressor
inspection The
compressor's coil is
disconnected.

YES

Compressor overload
Inspection of the
compressor and
refrigerant system is
required.

Replace the compressor.

NO
Disconnect the connection
between the compressor and
inverter. Make the power
transistor check mode setting
ON by service mode.

Inverter
output voltage
check Inverter output
voltage is not balanced
NO
(Normal if within 5V). Must
be measured when
frequency
is stable.

Replace outdoor unit PC

board (A1P).

YES
After turning
on again, "L8" blinks
again.

NO

Reset and restart.

YES
Compressor inspection
Inspect according to the
diagnosis procedure for
odd noises, vibration and
operating status of the
compressor.

268

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L8
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).
Inverter PC board detects the disorder of position signal.

Malfunction Decision Conditions

When compressor overload (except for when startup) is
detected.

Supposed Causes

Compressor overload (during operation)

Disconnected compressor coil
Faulty inverter
Faulty compressor (if bearing is scratched)

269

L8

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
secondary
current of the
inverter higher than A
(see below) for
each phase?

YAS

NO
Is the
wiring to compressor
correct?

NO

Compressor overload
Inspection of the
compressor and
refrigerant system is
required.

Wire correctly.

YES
Turn the main power supply off.

Check No. 20

Continuity check in the power

transistor (IGBT) Is the
continuity
normal?

NO

Replace the inverter PC

board (A1P).

YES
Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noises,
vibration, operating
status, etc. of the
compressor.

Electronic thermal detection value

Model
RZQ125140KTLT

Detection value
Cooling

22.1A 260 sec.

Heating

24.6A 260 sec.

Refer to Check No. 20 on page 438.

270

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L8
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Detect the current flowing at the power transistor.

L8

Malfunction Decision Conditions

When the current at the inverter 2nd side shows the
following values:
(1) Current of 16.1A and over continues for 5 seconds.
(2) Current of 19.0A and over continues for 260 seconds.

Supposed Causes

Compressor overload (during operation)

Shorted or broken compressor coil
Faulty compressor (if bearing is scratched)
Faulty inverter PC board

271

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Is the stop valve open?

NO

Open the stop

valve.

YES
Is the
lead wire of the compressor
normal?

NO

YES
Are the
wiring and wiring
connection to the compressor
normal?

NO

Replace the lead

wire of the
compressor.

Correct the wiring

and wiring
connection.

YES

Power
OFF

The
insulation
resistance is low (i.e., not
more than
100k.)

YES

Replace the
inverter
compressor (M1C).

NO
The
compressor coil is
disconnected.

YES

NO

Check No. 19
Is contiuity of the power
transistor normal?
NO
A

272

YES

Replace the
inverter
compressor (M1C).

Replace the
outdoor PC board
(A3P).

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Connect the lead wire of the

compressor to restart the
operation.

L8
Malfunction "L8"
recurs.
YES
Check
if the difference
between high pressure
and low pressure before
restart is less than
0.2 MPa.

NO

NO

Continues operation

Defect of pressure
equalizing in the
refrigerant circuit

YES
Check the compressor
(M1C).

Refer to Check No. 19 on page 436.

273

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L8
Applicable Models
RZQ-F and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
Series

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).
Inverter PC board detects the disorder of position signal.

Malfunction Decision Conditions

When compressor overload (except for when startup) is
detected.

Supposed Causes

274

Compressor overload (during operation)

Disconnected compressor coil
Faulty inverter
Faulty compressor (if bearing is scratched)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
secondary
current of the inverter higher
than *A(see below) for
each phase?

YES

NO

Compressor overload
Inspection of the
compressor and
refrigerant system is
required.

L8

Turn the main power supply

off, and then disconnect the
connection between the
compressor and inverter.

Check No. 20
Continuity check in the
power transistor (IGBT)
Is the continuity
normal?
YES

NO

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A2P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the inverter
PC board (A2P).

Is
the inverter
output voltage
generated approximately
at the same increasing speed NO
RZQ71B9,
on each phase after
RZQS71100B7 (1),
turning on again?
RZQ100~140B8 (3):
*When operating
(*) (U-V, V-W,
Replace the outdoor
compressor
with
W-U)
inverter PC board
compressor output line
(A2P).
disconnected, the
YES
RZQ100~140C7,
compressor stops due
RZQS125140C7 (1):
to malfunction after
Replace the inverter
elapsed time of 5
PC board (A2P).
seconds. Therefore,
check the voltage
increase for 5 seconds.
Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noises,
vibration, operating
status, etc. of the
compressor.

Refer to Check No. 20 on page 438.

275

Procedure of Self-Diagnosis by Remote Controller

* Electronic thermal detection value
Detection value
Heating

RZQ100~140
RZQS125140C7V1B

Heating

RZQ100~140 B8W1B
RZQ71F90C100FV4A

276

Cooling

RZQ71B9V3B
RZQS71100B7V3B

Cooling

17A 5 seconds or 14.8A 260 seconds

31A 5 seconds or 21.1A 260 seconds

Cooling 17A 5 seconds or 12.1A 260 seconds

Heating 17A 5 seconds or 14.1A 260 seconds
Cooling 17A 5 seconds or 12.8A 260 seconds
Heating 17A 5 seconds or 14A 260 seconds

Procedure of Self-Diagnosis by Remote Controller

(43) Stall Prevention (Time Lag)

Remote Controller Display

L9
Applicable Models
RZQ-D, Inverter (RZQ71F 90C 100F) and RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 Series

L8

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).
Inverter PC board detects the disorder of position signal.

Malfunction Decision Conditions

When compressor overload (except for when startup) is
detected
When position signal is disordered

Supposed Causes

Faulty compressor (lock)

Pressure differential startup
Faulty inverter
The stop valve is left in closed.

277

L9

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation

conditions.

Is the stop valve

open?

NO

Open the stop valve.

YES
Is
the difference
between high and low
pressure before startup
not more than
0.2MPa?

NO

Insufficient pressure
equalization
Check refrigerant
system.

YES
Is the
secondary
current of the inverter
higher than A (see
next page) for each
phase?

YES

Compressor overload
Inspection of the
compressor and
refrigerant is required.

NO
Turn the main power supply
off, and then disconnect the
connection between the
compressor and inverter.

Check No. 20
Continuity check in the power
transistor (IGBT)
Is the continuity
normal?
YES
A

278

NO

Replace the inverter PC

board.

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

Is
the inverter
output voltage
generated approximately
at the same increasing speed NO
Replace the inverter PC
on each phase after
board
turning on again? (*)
*When operating compressor with
(U-V, V-W,
compressor output line disconnected,
W-U)
the compressor stops due to
malfunction after elapsed time of 5
YES
seconds. Therefore, check the
voltage increase for 5 seconds.

L9

Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noises,
vibration, operating
status, etc. of the
compressor.

Refer to Check No. 20 on page 438.

Approximate value
Detection value
RZP71D

22.0A

RZP100 ~ 140D

33.0A

279

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L9
Applicable Models
RZ(Y)-L Series

Method of Malfunction Detection

Current flowing in the power transistor is converted to
voltage by T1C (DC current sensor) for detection.

Malfunction Decision Conditions

When overload in the compressor is detected during
startup

Supposed Causes

280

Faulty compressor (seizing)

Pressure difference during startup
Faulty inverter
Faulty outdoor unit PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Is the
difference
between high and low
pressure levels less
than 0.2 MPa?

NO

Faulty pressure
equalization
Inspect refrigerant
system.

L9

YES
Is
secondary
current of inverter
higher than * (See below)
in each phase?
(Note) Measure
current in U, V and W
within 30 seconds
NO
using clamp meter.

YES

Compressor seizing
Inspect compressor and
refrigerant system.

Disconnect compressor
inverter.

Is inverter
output voltage same
in all 3 phases?

(Note) Within 5%
between phases U and
NO
V, between V and W
and between W and U.
Check main circuit
parts.
(Note) Check for
element cracking,
OK
loose connections,
connector
disconnection and
damaged parts.

YES

NG

Inspect compressor.

Correct the wiring.

Faulty main circuit parts.
Faulty inverter

* Guideline values
Instantaneous overcurrent detection value
RZ(Y)71~125L

24.0A

281

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L9
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Malfunction is detected by converting the current flowing
to power transistor into voltage with CT1 (DC current
sensor).
Inverter PC board detects the disorder of position signal.

Malfunction Decision Conditions

When compressor overload (except for when startup) is
detected

Supposed Causes

282

Faulty compressor (lock)

Pressure differential startup
Faulty inverter PC board (A2P)
The stop valve is left in closed.

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check the installation

conditions.

Is the stop valve

open?

NO

L9

Open the stop valve.

YES
Is the
difference
between high and low
pressure before startup
not more than
0.2MPa?

NO

Insufficient pressure
equalization
Check refrigerant
system.

YES
Turn the main power supply
off, and then disconnect the
connection between the
compressor and inverter.

Check No. 20
Continuity check in the power
transistor (IGBT)
Is the continuity
normal?

NO

Replace the inverter PC

board (A2P).

YES
Compressor inspection
Inspect according to the
diagnosis procedure for
abnormal noises,
vibration, operating
status, etc. of the
compressor.

Refer to Check No. 20 on page 438.

283

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L9
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

This malfunction code will be output if overcurrent occurs
at the time of startup.

Malfunction Decision Conditions

When the startup control is failed.
When an overcurrent is passed to the inverter due to the
malfunction of a compressor or electrical system.

Supposed Causes

284

Defect of compressor
Failure to open the stop valve
Pressure differential start
Faulty compressor connection
Defect of inverter PC board

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Is the stop valve
open?

NO

Open the stop

valve.

YES
Are wire
connections properly
made (according to the
Wiring Diagram)?
YES

L9
NO
Rectify the wire
Check the
connections.
compressor cable
for any
disconnection or
flaws.

Disconnect the
cable from the compressor,
and then check the
compressor for the insulation
resistance.
Power
OFF
The
insulation
resistance is low (i.e., not
more than
100k.)

YES

Replace the
compressor (M1C).

NO
Check the power transistor on
the inverter PC board (A3P)
using a multiple tester.

Does the
power transistor have any
abnormalities?
NO
Connect the compressor
cable, and then restart the
operation.

YES

Replace the
inverter PC board
(A3P).
The inverter is
likely to have got
faulty due to the
malfunction of
the compressor.
After the
completion of
replacement, be
sure to check the
compresssor.

285

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is a
difference
between high pressure
and low pressure prior to
startup
0.2MPa?

NO

Faulty pressure
equalization:
Check the
refrigerant system.

YES
Power
ON

Does the
malfunction
L9 recur?
YES

NO
It can take a
maximum of 60
minutes to
determine the
malfunction.

End of measures:
Check the
refrigerant system.

Check of
compressor: Check
the compressor for
abnormal sounds,
vibration, operating
conditions, and
others according to
the Compressor
Diagnosis
Procedure

286

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

L9
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected from current flowing in the power
transistor.

Malfunction Decision Conditions

When overload in the compressor is detected during
startup

Supposed Causes
Defect of compressor
Pressure differential start
Defect of outdoor unit PC board (A1P)

287

L9

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The
difference
between high and low
pressure when starting is
above 0.2MPa.

NO

Unsatisfactory pressure
equalization
Check refrigerant
system.

YES
Disconnect the connection
between the compressor and
inverter. Make the power
transistor check mode ON by
service mode.

Inverter
output voltage
check Inverter output
voltage is not balanced.
(Normal if within 5V)
Must be measured
when frequency
is stable.

NO

Replace outdoor unit PC

board (A1P).

YES

After turning
on again, "L9" blinks
again.

NO

Reset and restart.

YES
Compressor inspection
Inspect according to the
diagnosis procedure for
odd noises, vibration and
operating status of the
compressor.

288

Procedure of Self-Diagnosis by Remote Controller

(44) Malfunction of Transmission System

(Between Control PC Board and
Inverter PC Board)
Remote Controller Display

LC
L9

Applicable Models
RZP-D, Inverter (RZQ71F 90C 100F) and RZQ-B,
RZQS-B7, RZQ-C7, RZQS-C7 Series

LC

Method of Malfunction Detection

Checks and sees whether transmission between control
and inverter PC board is carried out normally.

Malfunction Decision Conditions

When the transmission is not carried out in a specified
period of time or longer

Supposed Causes
Incorrect transmission wiring between control and
inverter PC board/insufficient contact in wiring
Faulty control and inverter PC board
External factors (noise, etc.)

289

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
fan motor connector
connected?

NO

Connect the connector,

and turn on again.

YES
Are
connectors
connecting the
control and inverter PC
board connected
securely?

NO

Connect the
transmission wiring, and
turn on again.

YES
Is the
transmission
wiring between the
control and inverter
PC board
disconnected?

YES

Fix the disconnection,

and turn on again.

NO
Disconnect the fan motor
connector, and turn on again.

Is E7
displayed on the
remote controller? (LC is
not displayed?)
NO

290

YES

Replace the fan motor.

Inverter transmission
malfunctioned due to
the malfunction of fan
motor.

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Is the
microcomputer
normal monitor (green) on
inverter PC board
blinking?

NO

Replace the inverter PC

board.

LC

YES
Is the
microcomputer
normal LED on control
PC board
blinking?

NO

Replace the control PC

board

YES
Check for faulty
connector connection in
the transmission wiring
and for clamps with high
tension line.

291

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

LC
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Check the communication state between inverter PC
board and control PC board by microcomputer.

Malfunction Decision Conditions

When the correct communication is not conducted in
certain period.

Supposed Causes
Malfunction of connection between the inverter
microcomputer and outdoor control microcomputer
Defect of outdoor unit PC board
Defect of noise filter
External factor (Noise etc.)

292

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The
microcomputer
monitor (green) on the
outdoor unit PC board
(A1P) is
blinking.

YES

Replace outdoor unit PC

board (A1P).

LC

NO

The
voltage between
red and blue of LC and NC
on the outdoor PC board
is the power supply
voltage.

YES

Replace outdoor unit PC

board (A1P).

NO
Check the noise filter
(A3P) for disconnection,
and check the power
supply wiring.

293

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

LC
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Checks and sees whether transmission between control
and inverter PC board is carried out normally.

Malfunction Decision Conditions

When the transmission is not carried out in a specified
period of time or longer

Supposed Causes
Incorrect transmission wiring between control and
inverter PC board/insufficient contact in wiring
Faulty control and inverter PC board
External factors (noise, etc.)

294

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
fan motor connector
connected?

NO

Connect the connector,

and turn on again.

YES

LC

Disconnect the fan motor

connector, and turn on again.

Is E7
displayed on the
remote controller? (LC is
not displayed?)

YES

NO
Is the
microcomputer
normal monitor (HBP)
on PC board
blinking?

NO

Replace the fan motor.

Inverter transmission
malfunctioned due to
the malfunction of fan
motor.

Replace the outdoor unit

PC board (A1P).

YES
Is the
microcomputer
normal LED (HAP)
on control PC board
blinking?

NO

Replace the control PC

board (A1P).

YES
Check for faulty
connector connection in
the transmission wiring
and for clamps with high
tension line.

295

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

LC
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Check the communication state between inverter PC
board and control PC board by microcomputer.

Malfunction Decision Conditions

When the correct communication is not conducted in
certain period.

Supposed Causes
Malfunction of connection between the inverter PC
board and outdoor control PC board
Defect of outdoor control PC board (transmission
section)
Defect of inverter PC board
Defect of noise filter
Faulty fan inverter
Incorrect type of fan inverter
Faulty compressor
Faulty fan motor

296

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Are the fan
transmission wire
connectors (X3A: Black,
X4A: Yellow) wrongly
connected?

Power
ON

NO

Connect the
connectors to the
corresponding color
(black or yellow).

YES

Check
whether or not
the power supply voltage
between L2 and N falls in
the range of 220 to
240VAC?

NO

On-site cause.
Correct the wiring.

YES

Is the type
(PC No.) of the fan
inverter correct?

NO

Mount the correct

type of fan inverter
(PC0511-1).

YES
Disconnect the cable from the
compressor, and then check
the compressor for the
insulation resistance.
Power
OFF
The insulation
YES
resistance is low (i.e., not more
than 100k.)

Replace the
compressor (M1C).

NO
Disconnect the cable from the
fan, and then check the fan
motor for the insulation
resistance.

297

LC

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

The insulation
YES
resistance is low (i.e., not more
than 1M.)
NO

Power
OFF

Replace the fan

motor (M1F).
Replace the fan
driver PC board
(A4P).

Check for connector connections:

Remove and insert the connectors
shown below.
[Fan 1]
A1P X28A X6A A3P
A1P X20A X4A A3P
A3P X61A X402A A2P
A3P X1A X403A A2P
A3P X5A X5A A4P
A3P X41A X3A A4P
A4P X4A Short connector

F400U of the
A2P has been
molten.
NO

YES

Replace the noise filter of the A2P.

F400U
A2P

Power
ON

Is the micro
controller normal
monitor (green) of the
A1P blinking?
YES
A

298

NO

This is not LC.

Recheck for the
malfunction code.

Check 10 or more
seconds after the power
supply is turned ON.

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

The A3P and A4P

do not blink.

YES

NO
Power
ON

The A4P
does not blink.

YES

NO
The LC
malfunction recurs.

YES

A3P: Replace the

inverter PC board.
*If the PC board
replaced is badly
damaged, the
compressor is likely
to get faulty. To
make sure, recheck
the compressor.
A4P: Replace the
fan driver PC
board.

Replace the control

PC board.

NO
End of measures:
The malfunction
may temporarily
result from onsite causes.
Causes:
Instantaneous
power failure
(open phase),
noises, or else.

299

LC

Procedure of Self-Diagnosis by Remote Controller

(45) Open Phase

Remote Controller Display

P1
Applicable Models
RZP-D, RZQ-K and Inverter (RZQ71F 90C 100F)
Series

Method of Malfunction Detection

Malfunction is detected according to the voltage
waveform of main circuit capacitor built in inverter.

Malfunction Decision Conditions

When the aforementioned voltage waveform becomes
identical with the waveform of the power supply open
phase.

Supposed Causes

300

Open phase
Voltage imbalance between phases
Faulty main circuit capacitor
Power unit (Disconnection in diode module)
Faulty outdoor unit PC board
Faulty Magnetic Relay (K11R, K12R)
Improper main circuit wiring

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Check
LED on the outdoor
unit PC board (Open
phase?)

NO

Other factors than

open phase

P1

YES

Open phase of
power supply
voltage?

YES

Field factors

NO

Is the
voltage imbalance
between phases
large?
(Note)
Target : 10V between
phases, R-S, S-T, T-R

YES

Field factors

NO
Replace the MS.

Inspect the main

circuit wiring.

NO
Correct the wiring.

(Note)
Check for faulty
contact, disconnection,
K11R, K12R deposited
or fused between
power supply and
inverter.

YES

Service
life of capacitor
(Has the capacitor been
used for a long
time?)

YES

Replace the
electrolytic
capacitor.

NO

Faulty
diode module (open,
disconnected)

YES

Replace the power

unit.

NO
Faulty outdoor unit
PC board

301

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

P1
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Malfunction is detected according to the voltage
waveform of main circuit capacitor built in the inverter.

Malfunction Decision Conditions

When the aforementioned voltage waveform becomes
identical with the waveform of the power supply open
phase.

Supposed Causes
Defect of main circuit capacitor
Improper main circuit wiring
Defect of outdoor unit PC board (A1P)

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check for the connection of

the main circuit capacitor
"C4".

Is the "C4"
properly
connected?

NO

If not connected,
connect the "C4".

YES
Replace the outdoor unit
PC board (A1P).

302

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

P1
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Imbalance in supply voltage is detected in PC board.
Imbalance in the power supply voltage causes increased
ripple of voltage of the main circuit capacitor in the
inverter. Consequently, the increased ripple is detected.

Malfunction Decision Conditions

When the resistance value of thermistor becomes a
value equivalent to open or short circuited status.
Malfunction is not decided while the unit operation is
continued.
"P1" will be displayed by pressing the inspection
button.
When the amplitude of the ripple exceeding a certain
value is detected for consecutive 4 minutes.

Supposed Causes

Open phase
Voltage imbalance between phases
Defect of main circuit capacitor
Defect of inverter PC board
Defect of K2 relay in inverter PC board
Improper main circuit wiring

303

P1

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Imbalance
in supplied voltage is
in excess of 14 V
(Y1). *1

YES

NO
Open phase?
NO
Is
the voltage
imbalance applied to the
inverter in excess of
14 V (Y1)?
*2

YES
Open phase
Normalize field cause.

Fix power supply voltage

imbalance.
Part or wiring defect
After turning the power
supply OFF, check and
repair the main circuit
NO <When voltage monitoring is possible:> wiring or parts.
(1) Loose or
disconnected wiring
between power
Using a device capable of
supply and inverter
constant recording of power
(A3P)
supply voltage record
(2) K2 contact
power supply voltage
disposition, fusion or
between 3 phases (L1 ~ L2,
contact is poor.
L2 ~ L3, L3~L1) for about
(3) Loose or
one continuous week.
disconnected noise
filter

No abnormalities are
observed in the power supply,
but the imbalance in voltage
recurs.

YES

*1. Measure voltage at the X1M power

supply terminal block.
*2. Measure voltage at terminals L1, L2
and L3 of the diode module inside the
inverter while the compressor is
running.

Power supply voltage

imbalance
measure
Replace the inverter PC
board (A3P).

Explanation for users

*In accordance with "notification of inspection results"

accompanying spare parts.

Give the user a copy of "notification of

inspection results" and leave it up to him
to improve the imbalance.

304

Be sure to explain to the user that

there is a "power supply imbalance"
for which DAIKIN is not responsible.

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

P1
Applicable Models
RZQ200, 250C Series (RZQ(S)71~140)

Method of Malfunction Detection

Malfunction is detected according to the voltage
waveform of main circuit capacitor built in inverter.

P1

Malfunction Decision Conditions

When the aforementioned voltage waveform becomes
identical with the waveform of the power supply open
phase.
Supposed Causes
Open phase
Voltage imbalance between phases
Faulty outdoor inverter PC board
Faulty main circuit capacitor
Power unit (Disconnection in diode module)
Faulty Magnetic Relay (K11R, K12R)
Improper main circuit wiring

305

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Check LED
on the outdoor unit
PC board. (Open
phase?)

NO

Other factors than

open phase

YES
Open
phase of power
supply voltage?

YES

Field factors

NO
Is the voltage
imbalance between
phases large?
(Note)
Target : 10V between
phases, R-S, S-T, T-R

306

YES

Field factors

NO
RZQ71B9,
RZQS71100B7
(1),
RZQ100~140B8
(3): Replace the
outdoor inverter
PC board (A2P).
RZQ100~140C7,
RZQS125140C7
(1): Replace the
outdoor PC
board (A2P).

Procedure of Self-Diagnosis by Remote Controller

(46) Malfunction of Radiator Fin

Temperature Thermistor
Remote Controller Display

P4
Applicable Models
RZP-D, RZ(Y)-L, Inverter (RZQ71F 90C 100F) and
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

P1
P4

Method of Malfunction Detection

Detection by open or short circuit of the radiator fin
temperature thermistor during the compressor stops
operating.

Malfunction Decision Conditions

When open or short circuit of the radiator fin temperature
thermistor is detected during the compressor stops
operating

Supposed Causes
Faulty radiator fin temperature thermistor
Faulty outdoor unit PC board

307

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check LED on the outdoor

unit PC board.

Does the radiator

fin temperature thermistor
malfunction?

NO

Probe other factors than

the malfunction.

YES
Disconnect the connector
from CN207 on inverter PC
board, then check the
thermistor resistance at the
ordinary temperature.

Normal?
(Note)

NO

Replace the thermistor.

YES

Is reset possible?
YES

NO

Replace the inverter PC

board.
*Continuous operation
can be continued.

Reset

Refer to Check No. 5 on page 409.

308

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

P4
Applicable Models
RZP-D Series

Method of Malfunction Detection

Detection by open or short circuit of the radiator fin
temperature thermistor during the compressor stops
operating.

P4

Malfunction Decision Conditions

When open or short circuit of the radiator fin temperature
thermistor is detected during the compressor stops
operating

Supposed Causes
Faulty inverter PC board
Faulty radiator fin temperature thermistor
(Independent replacement of the thermistor is not
allowed.)

309

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check LED on the outdoor

unit PC board.

Does the radiator

fin temperature thermistor
malfunction?

NO

Probe other factors than

malfunction.

YES

Is reset possible?

NO

Replace the inverter PC

board.

YES
Reset

*1. This error code is displayed only when

TEST

button is

pushed. While the normal operation still continues,

inverter protection cannot be actuated.
*2. On this unit, the radiator fin temperature thermistor
cannot be mantled/dismantled independently.
Replace by inverter PC board.
Refer to Check No. 5 on page 409.

310

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

P4
Applicable Models
RZQ-K and Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Resistance of radiation fin thermistor is detected when
the compressor is not operating.

Malfunction Decision Conditions

When the resistance value of thermistor becomes a
value equivalent to open or short circuited status.
Malfunction is not decided while the unit operation is
continued.
"P4" will be displayed by pressing the inspection
button.

Supposed Causes
Defect of radiator fin temperature sensor
Defect of outdoor unit PC board (A1P)

311

P4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Disconnect the cable from

the compressor, and then
check the compressor for the
insulation resistance.

Power
OFF

The
insulation
resistance is low (i.e.,
not more than
100k.)

YES

Replace the
compressor.

NO
Remove and insert the fin
thermistor connector
[X111A].

Power
ON

Turn ON the
power supply, and then
check whether or not
the malfunction
recurs.

YES

Replace the
outdoor unit PC
board (A1P).

NO
End

312

Procedure of Self-Diagnosis by Remote Controller

(47) Failure of Capacity Setting

Remote Controller Display

PJ
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RZQ-K, Inverter (RZQ71F
90C 100F) and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
Series

P4
PJ

Method of Malfunction Detection

Check whether set value written in EPROM (at factory)
or set value of capacity setting adapter (for replacement)
is the same as outdoor unit capacity.

Malfunction Decision Conditions

When the set value on EPROM differs from the outdoor
unit capacity or a capacity setting adapter except for PC
board applicable models is installed. (Malfunction
decision is made only when turning the power supply on.)

Supposed Causes
Improper set value of EPROM
Improper capacity setting adapter
Faulty outdoor unit PC board

313

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
the capacity
setting adapter (CN26)
connected to outdoor
unit PC board?
(Note)

NO

Connect the adapter for

the applicable model.

YES
Make sure that the
combination of connected
capacity setting adapter
(CN26) is correct.

If incorrect, correct the

combination.

(Note)
Capacity setting adapter is not connected at factory.
(Capacity is written in EPROM.) Capacity setting
adapter is required only when the PC board was replaced
with spare PC board.

314

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

PJ
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

To be detected based on the data transmission with INV.

Malfunction Decision Conditions

Judge if the INV PC board type is correct based on the
data transmission.

Supposed Causes
Mismatch of the PC board types
Field setting error

315

PJ

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
type of the
compressor inverter
PC board (A3P)
correct?
(*1)

NO

Replace with the correct

compressor inverter PC
board (A3P).

YES
Is the
type of the fan
inverter PC board
(A4P) correct?
(*2)

NO

Replace with the correct

fan inverter PC board
(A4P).

YES

Was the
dip switch correctly set
up when replacing the
main PC board
(A1P)?

NO

Correctly set up the dip

switch.

YES

Is the
lamp in preparation
(H2P) on the main PC
board turned
off?

NO

Correct the connection

wires.

YES
Replace the outdoor unit
main PC board (A1P).

*1. The types of compressor inverter PC board

Type

Corresponding models

PC0509-1

RZQ200 250C

*2. The types of fan inverter PC board

316

Type

Corresponding models

PC0511-1

RZQ200 250C

Procedure of Self-Diagnosis by Remote Controller

(48) Gas Shortage (Malfunction)

Remote Controller Display

U0
Applicable Models
RZP-D Series

PJ

Method of Malfunction Detection

(In test operation)
Detection by closed stop valve.
(In normal operation)
Gas shortage is detected according to the discharge pipe
temperature.

Malfunction Decision Conditions

(In test operation)
Variations of the indoor unit heat exchange temperature
judge whether stop valve is open or closed.
(In normal operation)
When microcomputer judges and detects gas shortage.
* Gas shortage is not decided repeating retry. When
INSPECTION button on the remote controller is
pushed, U0 is displayed.

Supposed Causes
The stop valve is left in closed.
Insufficient refrigerant amount
Clogged refrigerant piping system

317

U0

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the stop
valve open?

NO

Open the stop valve.

YES
Is the
refrigerant
amount
appropriate?
YES

NO

Collect refrigerant. After

vacuum drying is
complete, charge a
appropriate amount of
refrigerant.

Check No. 3
Check No. 1
Check the refrigerant
piping system for
clogging.

For RZP71~100D models, gas shortage alarm is

indicated but operation continues. On other models than
aforementioned, operation halts due to malfunction.
Refer to Check No. 1 on page 401.

318

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U0
Applicable Models
RZ(Y)-L, R(Y)-LU, Inverter (RZQ71F 90C 100F) and
RZQ200, 250C Series

Method of Malfunction Detection

U0

Lack of gas is detected according to discharge pipe

temperature.

Malfunction Decision Conditions

Microcomputer decides whether there is a lack of gas
and detects malfunction.
Stop due to malfunction does not occur even though a
malfunction is determined to have occurred.

Supposed Causes
Lack of refrigerant
Refrigerant piping circuit clogging

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
amount of
refrigerant
correct?

NO

Charge with the proper

amount of refrigerant.

YES
Check the refrigerant
piping circuit for
clogging.

319

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U0
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Short of gas malfunction is detected by discharge pipe
temperature thermistor and low pressure saturation
temperature.

Malfunction Decision Conditions

Microcomputer judge and detect if the system is short of
refrigerant.
Malfunction is not decided while the unit operation is
continued.

Supposed Causes
Out of gas or refrigerant system clogging (incorrect
piping)
Defect of pressure sensor
Defect of outdoor unit PC board (A1P)
Defect of thermistor R3T

320

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
YES

Cooling
NO

Low pressure
is 0.25 MPa
or less.
NO

YES

U0

Out of gas, closing of

stop valve or refrigerant
system is clogged.
Requires check of
refrigerant system.

The
voltage of
X18A pins (2) and
(3) on main outdoor unit
YES
PC board (A1P) is 1.0 VDC
or less. (Low pressure
sensor output Replace main outdoor
voltage)
unit PC board (A1P).
*2
NO
The suction
pipe1 temp. minus
low pressure saturation
temp. is 20 C or
higher.

Replace low pressure

sensor.
YES

Out of gas or refrigerant

system is clogged.
Requires check of
refrigerant system.

NO

Resistance
is normal when
measured with the
thermistor (R3T) for
suction pipe1 disconnected
from the outdoor
unit PC
board.
*1

NO

Replace the thermistor.

YES
Is the
low pressure sensor
correct?

NO

Replace the low

pressure sensor.

YES
Replace the outdoor unit
PC board (A1P).

Refer to Check No. 4, 8, 9 on page 405, 415, 416.

321

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U0
Applicable Models
RZQ-K and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
(RZQ100~140C7V1B, RZQ125140C7V1B) Series

Method of Malfunction Detection

[In cooling]
Detect malfunctions based on difference between
temperature set by the remote controller and indoor
suction temperature, electronic expansion valve
opening degree, compressor frequency and low
pressure.
[In heating]
Detect malfunctions based on difference between
temperature set by the remote controller and indoor
suction temperature, electronic expansion valve
opening degree during suction superheat control, high
pressure, indoor heat exchanger temperature, indoor
suction temperature, etc.

Malfunction Decision Conditions

[In cooling]
In cases where compressor frequency does not rise
even when the electronic expansion valve opening
degree is the maximum and load is large.
[Malfunction is confirmed when low pressure is low
with compressor frequency of 41 Hz.]
[In heating]
Despite of large heating load, suction gas superheat
degree is large, compressor frequency is low and the
electronic expansion valve opening degree is the
maximum.
[Malfunction is confirmed when high pressure drops
below the saturated pressure of indoor heat
exchanger temperature (or indoor suction
temperature).]

322

Procedure of Self-Diagnosis by Remote Controller

Supposed Causes
Inadequate refrigerant quantity (gas shortage)
Clogging in the refrigerant piping system
Inconsistent wiring and piping

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

U0

Check No. 16
Check for inadequate
refrigerant quantity.

Is the refrigerant
quantity proper?

NO

YES

After recovering,
vacuuming and drying
refrigerant, a proper
amount of refrigerant
must be charged.

Check the connections of

wiring and piping connecting
indoor and outdoor units.

Are the wiring

and piping connections
consistent?

NO

Make the connections of

connecting wiring and
piping consistent.

YES
Check for clogging in the
refrigerant piping
system.
( Check No. 1 )

Refer to Check No. 1, 16 on page 401, 425.

323

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U0
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 (RZQ71B9V3B,
RZQS71100B7V3B, RZQ100~140B8W1B) Series

Method of Malfunction Detection

[In normal]
Gas shortage is detected according to the electronic
expansion valve opening degree and measured
temperatures and pressures.

Malfunction Decision Conditions

[In cooling]
When the electronic expansion valve opens fully and
low pressure is below 0.1 MPa continuously for 30
minutes.
[In heating]
When the electronic expansion valve opens fully and
the suction superheat is large (more than 20C)
continuously for 30 minutes.

Supposed Causes
The stop valve is left in closed.
Insufficient refrigerant amount
Clogged refrigerant piping system

324

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the stop
valve open?

NO

Open the stop valve.

YES

U0
Is the refrigerant
amount appropriate?
YES

NO

Collect refrigerant. After

vacuum drying is
complete, charge an
appropriate amount of
refrigerant.
Check No. 1
Check the refrigerant
piping system for
clogging.

* For B Series (RZQ71B9V3B, RZQS71100B7V3B,

RZQ100~140B8W1B models), gas shortage alarm is
indicated but operation continues.
Refer to Check No. 1 on page 401.

325

Procedure of Self-Diagnosis by Remote Controller

(49) Reverse Phase

Remote Controller Display

U1
Applicable Models
R(Y)-LU, RZQ-K and RZQ200, 250C Series

Method of Malfunction Detection

The reverse phase detection circuit detects the phase of
each phase and judge whether it is normal or reverse.

Possible Causes
Faulty connection of power supply wiring
Disconnection in power supply wiring

326

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Is the "U1"
displayed on the remote
controller?

NO

YES
Are the
phases of circuit breaker
matched?

YES

U1

Could result from

external cause (e.g.
noise) other than
malfunction.

Interchange the power

supply cables.

NO

Does imbalance
in the power supply
voltage occur?
(10%)

YES

Check for the power

supply facilities.

NO
Replace the outdoor unit
PC board.

327

Procedure of Self-Diagnosis by Remote Controller

(50) Abnormal Power Supply Voltage

Remote Controller Display

U2
Applicable Models
RZP-D and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
Series

Method of Malfunction Detection

Malfunction is detected according to the voltage of main
circuit capacitor built in the inverter and power supply
voltage.

Malfunction Decision Conditions

When the voltage of main circuit capacitor built in the
inverter and power supply voltage drop (150-170 VAC) or
when the power failure of several tons of ms or longer is
generated.
* Remote controller does not decide the abnormality.

Supposed Causes

328

Drop in power supply voltage (180 V or less)

Instantaneous power failure
Inverter open phase (Phase T)
Faulty main circuit wiring
Faulty outdoor unit PC board
Main circuit parts damaged

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check LED
on outdoor unit PC
board. (Is the voltage
insufficient?)

NO

Other factors

U2

YES

Is the power
supply voltage between
220~240 VAC
10%?

NO

Field factors

YES

Is the wiring correct?

NO

Correct the wiring.

YES
When the compressor is
running, measure the voltage
between + and - of electrolytic
capacitor (C+, C-).

Is the measured
voltage 220 VDC
or more?

YES

Monitor the voltage

(Instantaneous voltage
drop)

NO
Replace the inverter PC
board.

329

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U2
Applicable Models
RZ(Y)-L and Inverter (RZQ71F 90C 100F) Series

Method of Malfunction Detection

Detection is based on the voltage in main circuit
capacitor for inverter and the supply voltage.

Malfunction Decision Conditions

When the voltage in main circuit capacitor for inverter
and the supply voltage drop (171 - 190 VAC), or when
power outage of more than 20 or 30 ms occurs.

Supposed Causes

330

Supply voltage drop (lower than 198 V)

Momentary power outage
Open phase
Faulty K1M
Faulty contact or open circuit in X51A
Faulty wiring in main circuit
Faulty outdoor unit PC board
Damaged main circuit parts

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Check
LED indication
on outdoor unit PCB.
(Is voltage too
low?)

NO

Other factor

U2

YES

Is supply
voltage 220-240V
(RZ(Y)71LV1), 220V
(RZY71LVAL,
RZY100/125
LTAL)?

NO

Local power supply

condition

YES

Does K1M turn ON?

NO

YES
Is
K1M coil
applied with 220-240V
YES
(RZ(Y)71LV1), 220V
(RZY71LVAL,
RZY100/125
Replace K1M (*1).
LTAL)?
With compressor in operation,
measure voltage between P
NO
and N (*2) of power module or
Replace PC board.
between + and of
electrolytic capacitor.

Is measured
voltage 220 VDC or
higher?

YES

Monitor voltage
(Instantaneous voltage
drop).

NO
Replace PC board.

Notes:
1. * 1 K1M replacement possible in RZY100/125L.
2. * 2 For RZY71: Between terminals P1 and N1
For RZY100~125L : Between terminals P2 and N1

331

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U2
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Malfunction is detected according to the voltage of main
circuit capacitor built in the inverter and power supply
voltage.

Malfunction Decision Conditions

When the abnormal voltage of main circuit capacitor built
in the inverter and abnormal power supply voltage are
detected.

Supposed Causes

332

Drop in power supply voltage (180 V or less)

Instantaneous power failure
Inverter open phase (Phase T)
Faulty main circuit wiring
Faulty outdoor unit PC board
Main circuit parts damaged

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply
voltage 220 VAC
10%?

NO

Correct power supply.

U2

YES

Check No. 3
Are the resistance
above standard
value?

NO

Replace the fan motor.

YES

Is the wiring correct?

NO

Correct the wiring.

YES
Check No. 20
When the compressor is
running, measure the voltage
between + and - of electrolytic
capacitor (C+, C-).

Is the
measured voltage
220 VDC or
more?

YES

Monitor the voltage

(Instantaneous voltage
drop)

NO
Replace the inverter PC
board (A2P).

Refer to Check No. 3, 20 on page 403, 438.

333

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U2
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Detection of voltage of main circuit capacitor built in the
inverter and power supply voltage.

Malfunction Decision Conditions

When the abnormal voltage of main circuit capacitor built
in the inverter and abnormal power supply voltage are
detected.

Supposed Causes

334

Power supply insufficient

Instantaneous power failure
Defect of outdoor unit fan motor
Defect of outdoor control PC board (A1P)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply
voltage 220~240V
10%?

NO

Correct power supply.

U2

YES
Is
the P-N
resistance not less than
several hundred of
ohms?

NO

Field factors

YES

Check No. 2
Is the resistance
above standard
value?

NO

Replace the fan motor.

YES
When the compressor is
running, measure the voltage
between + and - of electrolytic
capacitor (C+, C-).

Is the
measured voltage
220 VDC or
more?

YES

Monitor the voltage.

(Instantaneous voltage
drop)

NO
Replace the inverter PC
board (A1P).

Refer to Check No. 2 on page 402.

335

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U2
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Detection of voltage of main circuit capacitor built in the
inverter and power supply voltage.

Malfunction Decision Conditions

When the voltage aforementioned is not less than 780V
or not more than 320V, or when the current-limiting
voltage does not reach 200V or more or exceeds 740V.

Supposed Causes

336

Power supply insufficient

Instantaneous power failure
Open phase
Defect of inverter PC board
Defect of outdoor control PC board
Main circuit wiring defect
Faulty compressor
Faulty fan motor
Faulty connection of signal cable

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
Check
for power
supply voltage. Voltage
between phases: 380 to
415V Phase voltage:
220 to 240V

Power
ON

NO

YES

Unbalanced
power supply? (Not
NO
more than 2%: Phase voltage
of not more than
approx. 5V)
YES
Disconnect the cable from the
compressor, and then check
the compressor for the
insulation resistance.

The
insulation
resistance is low (i.e.,
not more than
100k.)

YES

On-site causes.
Make proper wire
connections without
open phase, erroneous
connections, or
erroneous order of
phases.

On-site causes
Correct the
unbalanced loads to
eliminate the
unbalanced state.
Unbalanced voltage
will cause extremely
unbalanced current,
thus impairing the
service life of or
resulting in the
malfunction of the
equipment.

Replace the
compressor (M1C).

NO

Power
OFF

Disconnect the cable from the

fan, and then check the fan
motor for the insulation
resistance.

The
insulation
resistance is low (i.e.,
not more than
1M.)
NO

YES

Replace the fan

motor (M1F).
Replace the fan
driver (A4P).

Check the inverter power

transistor.

337

U2

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Has the
power transistor got
faulty?

YES

NO
Check the fan driver power
transistor.

Has the
power transistor got
faulty?

YES

NO

Power
OFF

Check for connector

connections: Remove and
insert the connectors shown
below. Furthermore, check the
connectors for terminal
conditions and continuity.
X1M power receiving terminal
X400A A2P
A2P X401A X10A A3P
A1P X28A X6A A3P
A3P X61A X402A A2P
A3P X1A X403A A2P
A3P P1,P2 Reactor
terminal L1R
A3P P3,N3 P1,N1 A4P

Has the
inverter PC board caused
damage?

If any wiring has

damage, replace
the harness.

YES

NO
Has the
fan driver caused
damage?
NO
A

338

Replace the inverter

PC board (A3P).
Observe the conditions
of the PC board.
In the case of a serious
failure, a compressor
failure may cause the
failure of the PC board.
Even if the PC board is
replaced, it may cause
failure again.
To avoid that, recheck
the compressor for
ground and for any
broken wires.
Furthermore, even
after the completion of
PC board replacement,
check the compressor.
Replace the fan
driver PC board.
Observe the
conditions of the
PC board (A4P).

YES

A3P: Replace the inverter

PC board.
*If the PC board replaced
is badly damaged, the
compressor is likely to
get faulty. To make sure,
recheck the compressor.
A4P: Replace the fan
driver PC board.
*If the PCB replaced is
badly damaged, the
fan motor is likely to
get faulty. To make
sure, recheck the
compressor.

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Turn ON the power supply.

Stop
(standby) before the
fan rotates.

YES

NO

Power
ON

Stop
(standby) when the
compressor starts
up.

YES

NO

The U2
malfunction recurs.
NO

YES

U2
Recheck for the
power supply. If
there is no problem
with the power
supply, replace the
A2P noise filter PC
board.
If the malfunction
recurs, replace the
inverter PC board
(A3P).
Recheck for the
power supply. If
there is no problem
with the power
supply, replace the
A3P inverter PC
board.
*If the PC board
replaced is badly
damaged,
compressor is likely
to get faulty. To
make sure, recheck
the compressor.
Check the harness,
and then replace it
if necessary.
End of measures:
The malfunction
may temporarily
result from on-site
causes.
Causes:
Instantaneous
power failure (open
phase), noises, or
else.

339

Procedure of Self-Diagnosis by Remote Controller

(51) Check Operation not Executed

Remote Controller Display

U3
Applicable Models
Inverter Series

Method of Malfunction Detection

Check operation is executed or not

Malfunction Decision Conditions

Malfunction is decided when the unit starts operation
without check operation.

Supposed Causes
Check operation is not executed.

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Has
the check
operation performed
on Outdoor unit
PC board?
YES

NO

Press the BS4 on PC

board on the master
outdoor unit for 5
seconds or more to
execute check operation.
Replace the main PC
board on the outdoor
unit.

340

Procedure of Self-Diagnosis by Remote Controller

(52) Malfunction of Transmission

(Between Indoor and Outdoor Unit)
Remote Controller Display

U4
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, and RY-KU, RY-F, RY-G
Series

U3
U4

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
and outdoor units is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes

Wiring indoor-outdoor transmission wire is incorrect.

Failure of indoor unit PC board
Failure of outdoor unit PC board
Outside cause (noise, etc.)
Power supply -open phase

341

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting1
Diagnosis of incorrect or broken/disconnected wiring
If the LEDs on the indoor unit PC board are off, it
indicates that the transmission wiring between indoor and
outdoor units may be incorrect or broken/disconnected.
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is H1P blinking?
Check of
indoor unit
microcomputer normal
H1P

NO (ON or OFF)

YES
Turn the power supply off
once and then back on.

Is H1P blinking?

NO

YES
Failure of indoor unit PC
board or malfunction of
power supply system

Is H2P blinking?
Check of
indoor unit
transmission
malfunction
H2P

Resets normally.
Could be outside cause
(noise, etc.).

NO

YES
Is H2P on?

NO

YES

NO (OFF)
Failure of indoor unit PC
board.
Does
outdoor unit
microcomputer normal
H1P blink?
YES

YES

To outdoor unit

342

Is
transmission
wire between
indoor and outdoor
unit wired
correctly?

NO

Wire correctly

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting2

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is H1P blinking?
Check of
outdoor unit
microcomputer normal
H1P

NO (ON or OFF)

U4

YES
Turn the power supply off
once and then back on.

YES

Is H1P blinking?
NO

Resets normally.
Could be outside cause
(noise, etc.).
YES

Is H1P on?

NO (OFF)
Failure of indoor unit PC
board
Turn off the power supply,
disconnect the NO.2 indooroutdoor transmission wire, and
turn power supply back on.

Is H1P blinking?

YES

NO
Failure of indoor unit PC
board
Failuer of outdoor unit
PC board or malfunction
of power supply system
Is "U4" displayed
constantly?

YES

Failure of indoor unit PC

board

NO
Resets normal
Could be outside cause
(noise, etc.)

343

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U4
Applicable Models
RY-G, RY-FU, RY-KU Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
and outdoor units is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes

344

Wiring indoor-outdoor transmission wire is incorrect.

Failure of indoor unit PC board
Failure of outdoor unit PC board
Outside cause (noise, etc.)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting1
Diagnosis of incorrect or broken/disconnected wiring
If the LEDs on the indoor unit PC board are off, it
indicates that the transmission wiring between indoor and
outdoor units may be incorrect or broken/disconnected.
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is H1P blinking?
Check of
indoor unit
microcomputer
normal
H1P

NO (ON or OFF)

U4

YES
Turn the power supply off
once and then back on.

NO

Is H1P blinking?
YES

Failure of indoor unit PC

board or malfunction of
power supply system

Is H2P blinking?
Check of
indoor unit
transmission
malfunction
LED B

Resets normally.
Could be outside
cause (noise, etc.).

NO

YES
Is H2P on?

YES

NO (OFF)
Failure of indoor unit PC
board.
If outdoor unit microcomputer
normal H1P blinks, it indicates
failure of indoor unit PC board.

To outdoor unit

345

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting2

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is H1P blinking?
Check of
outdoor unit
microcomputer normal
H1P

NO (ON or OFF)

YES
Turn the power supply off
once and then back on.

YES

Is H1P blinking?
NO

Resets normally.
Could be outside cause
(noise, etc.).
YES

Is H1P on?

NO (OFF)
Failure of indoor unit PC
board
Turn off the power supply,
disconnect the NO.2 indooroutdoor transmission wire, and
turn power supply back on.

YES

Is H1P blinking?
NO

Failure of indoor unit PC

board

Failuer of indoor unit PC

board or malfunction of
power supply system
Is the red LED off?
Check of
outdoor unit
malfunction
detection
LED

346

YES

NO (ON)

Outdoor product
diagnosis
END

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U4
Applicable Models
RZQ-K, Inverter (RZQ71F 90C 100F) and RZQ200,
250C Series

Method of Malfunction Detection

Check on the microcomputer whether or not the IndoorOutdoor transmission is normal.

Malfunction Decision Conditions

When the normal transmission is not conducted for a
given period of time or more.

Supposed Causes
Erroneous connection of connection wire between
indoor and outdoor units
External factors (e.g. noises)
Faulty indoor unit PC board
Faulty outdoor unit PC board
Faulty outdoor unit fan motor
Abnormal power supply

347

U4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting1

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
Indoor-outdoor
connection wire
properly
connected?

NO

Correct the connection.

(Correct the connection
or the type of the wire.)

YES
Turn OFF the power supply
once and then ON again.

U4 display
is reproduced.

NO

External factors (e.g.

noises) are supposed.

YES
Measure a voltage between
pins 2 and 3 on the outdoor
unit terminal block.
(Measure this voltage in the DC
range with () terminal
connected to 2 and (+) terminal
to 3.)

Is the
measured voltage
10V or less or 20V
or more?
YES
A

348

NO

Replace the indoor unit

PC board.

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting2
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

Is the LED A
blinking?
Check the
normal LED A
of the
microcomputer
for outdoor unit.

YES

NO (ON or OFF)

U4

Turn OFF the power supply

once and then ON again.

YES

Is the LED
A blinking?
NO

Reset to normal.
External factors (e.g.
noises) are supposed.

YES

Is the LED
A ON?

NO (OFF)
Faulty outdoor unit PC
board
Check No. 21
Check the connector of the
fan motor.
Are
the resistance
between pins
correct?
YES

NO
Replace the fan motor.

Turn OFF the power supply

and disconnect No.3 wire of
the Indoor-Outdoor connection
wiring, and then turn ON the
power supply ON again.

Is the LED
A blinking?
NO

YES
Faulty indoor unit PC
board.
Malfunction in the power
supply system or faulty
outdoor unit PC board.

349

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

"U4" is displayed
at all times.

YES

Faulty indoor unit PC

board.

NO
External factors (e.g.
noises) are supposed.

Refer to Check No. 21 on page 442.

350

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U4
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
and outdoor units is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes
Indoor to outdoor, outdoor to outdoor transmission
wiring F1, F2 disconnection, short circuit or wrong
wiring
Outdoor unit power supply is OFF
System address doesnt match
Defect of outdoor unit PC board
Defect of indoor unit PC board

351

U4

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Has
the indoor or
outdoor unit PC board
been replaced, or has the indoor
- outdoor or outdoor - outdoor unit
transmission wiring
been modified?

YES

Push and hold the

RESET button on the
master outdoor unit PC
board for 5 seconds.
* The unit will not
operate for up to 12
minutes.

NO
All
indoor unit
remote controllers
of the same refrigerant
system display
"U4".
YES

NO

Is indoor
- outdoor and outdoor outdoor unit transmission
wiring normal?
NO

YES

Replace the indoor unit

PC board.
Fix the indoor/outdoor
unit transmission wiring.

Reset the power supply.

352

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Outdoor
unit PC board
microcomputer monitor
(HAP) blinks.
YES

NO

U4
The
voltage between
NO
terminals L1 and N of the
outdoor unit PC board
is 220~240 V.
Supply 220~240 V.
YES
The fuse on
the outdoor unit's PC board
is burnt.
NO

NO

Operation
ready lamp (H2P) is
blinking.

Replace outdoor unit PC

board (A1P).
YES

NO
Is
indoor - outdoor
and outdoor - outdoor unit
transmission wiring
normal?

Replace the fuse.

The
secondary voltage of
NO
the transformer is about
22~24 V.
Replace the transformer.
YES

YES
Lamp does
not go off for 12 minutes
or more.

YES

NO

Push and hold the

RESET button on the
outdoor unit PC board
for 5 seconds.

Fix the indoor/outdoor

unit transmission wiring.

YES
Replace the outdoor unit
PC board (A1P).

353

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U4
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 (RZQ(S)71~140)
Series

Error Generation
The error is generated when the microprocessor detects
that the transmission between the indoor and the outdoor
unit is not normal over a certain amount of time.

Supposed Causes

354

Wiring indoor-outdoor transmission wire is incorrect

Malfunctioning indoor unit PC board
Malfunctioning outdoor unit PC board
Burning out fuse
Faulty fan motor
Outside cause (noise, etc.)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Diagnosis of incorrect or broken/disconnected wiring. If
the LEDs on the indoor unit PC board are off, it indicates
that the transmission wiring between indoor and outdoor
units may be incorrect or broken/disconnected.
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply
NO
Field factor
voltage between 180
and 220
VAC?
RZQ100~140C7V1B
YES
RZQS125140C7V1B
RZQ71B9V3B
RZQ100~140B8W1B
RZQS71100B7V3B
Is wire
connection
between the control PC
board (A1P) and the inverter PC
board (A2P) securely connected
without wire
breaking?

NO

U4

Connect correctly/Repair
wire breaking.

YES
Is
there
miswiring, a wrong wire
type, loose terminal or contact
failure in the inter-unit wiring
between the indoor
and outdoor
units?

NO

Wire correctly and

securely fasten the
terminal screws.

YES
NO

Is any
optional accessory (*1)
connected?
YES
Is the
power for the
optional accessory
supplied from between 1 and
2 on terminal block
X2M?

NO

Wire correctly.

YES
Is HAP
on the outdoor PC
board blinking? (Outdoor
PC board)

YES

NO
A

355

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Turn OFF the power supply

and disconnect the connector
of the outdoor fan motor.
Then power ON again.

Is HAP
blinking? (Outdoor
PC board)

YES

Replace the outdoor fan

motor.

NO
Check the resistance value of
the outdoor fan motor

Is the
resistance value
of the outdoor fan motor
normal?

NO

Replace the outdoor fan

motor.

YES
Does
the fuse (*2) have
continuity?

NO

Replace the fuse.

YES
Check No. 21
Check the fan output voltage.

Is the
output voltage
normal?
YES
After turning OFF the power
supply, correctly insert the
connector of the fan motor
and then restore the power.

NO

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A2P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A2P).

Refer to Check No. 21 on page 442.

356

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Does
"U4" malfunction
reoccur?

YES

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A1P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A1P).

NO

U4

After turning OFF the power

supply, correctly insert the
connector of the fan motor
and then restore the power.

Does
malfunction "U4" or
"UF" reoccur?

YES

Replace the indoor PC

board.

NO
There is no problem with
the unit. An external
factor (noise, etc.) other
than unit failure may be
the cause.

Note
*1: Optional accessories refer to wire adapter, auto grill
and other accessories.
*2: RZQ71B9V3B No fuse
RZQS71100B7V3B No fuse
RZQ100~140C7V1B F6U
RZQ125140C7V1B F6U
RZQ100~140B8W1B F1U
Refer to Check No. 21 on page 442.

357

Procedure of Self-Diagnosis by Remote Controller

(53) Malfunction of Transmission

(Between Indoor Unit and Remote
Controller)
Remote Controller Display

U5
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G, RY-G,
RY-FU, RY-KU, R-NU, Inverter (RZQ100-160P) and
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
unit and remote controller is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes

358

Failure of remote controller

Failure of indoor PC board
Outside cause (noise, etc.)
Connection of 2 master remote controllers (When
using 2 remote controllers)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Control by 2
remote controllers

YES

NO
SS1 of both
remote controllers is
set to "main."
NO

All indoor
unit PC board
microcomputer
normal monitors
blinking
YES

U5

YES

Set one of the remote

controllers to"sub," turn
off the power supply
temporarily, then restart
operation.

NO

Resets
normally when
power supply is turned
off temporarily.
YES

NO

Indoor unit PC board

replacement
Malfunction could be
produced by noise.
Check the surrounding
area and restart
operation.

Using
multicore
transmission
wiring between indoor
unit and remote
controller

YES

Change to double-core
independent cable.

NO
Is it good
condition from noise
interference?
NO

YES

Failure of remote
controller PC board or
replacement of defective
indoor unit PC board
Malfunction could be
produced by noise.
Check the surrounding
area and restart
operation.

359

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U5
Applicable Models
RZQ-K and RZQ200, 250C Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
unit and remote controller is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes

360

Failure of remote controller

Failure of indoor PC board
Outside cause (noise, etc.)
Connection of 2 master remote controllers (When
using 2 remote controllers)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Control by 2
remote controllers

YES

NO
SS1 of both
remote controllers is
set to "main."
NO
All indoor
unit PC board
microcomputer
normal monitors
blinking
YES

Using
multicore
transmission
wiring between indoor
unit and remote
controller

YES

U5

Set one of the remote

controllers to "sub", turn
off the power supply
temporarily, then restart
operation.

NO

Resets
normally when
NO
power supply is turned
off temporarily.
Indoor unit PC board
replacement
YES
Malfunction could be
produced by noise.
Check the surrounding
area and restart
operation.
YES

Change to double-core
independent cable.

NO
Replace the remote controller
and restart operation.

Does it operate normally?

YES

It is normal.

NO
Replace the indoor PC board
and restart operation.

Does it operate normally?

NO

YES

It is normal.
There is a possibility of
malfunction caused by
noise. Check peripherals
and restart operation.

361

Procedure of Self-Diagnosis by Remote Controller

(54) Transmission Error Between Main

Remote Controller and Sub Remote
Controller
Remote Controller Display

U8
Applicable Models
RZP-D, RZ(Y)-L, R(Y)-LU, RY-KU, RY-F, RY-G and
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

In case of controlling with 2- remote controller, check the
system using microcomputer if signal transmission
between indoor unit and remote controller (main and sub)
is normal.

Malfunction Decision Conditions

Normal transmission does not continue for specified
period.

Supposed Causes
Transmission error between Main remote controller
and Sub remote controller
Connection among Sub remote controllers
Faulty remote controller PC board

362

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Controlling
with 2-remote
controller

NO

YES
SS-1switch
NO
on remote controller PC
board is turned to
"Main".
Turn the SS-1 switch of
YES
one remote controller to
"Main".
Turn OFF the power
supply, and restart
operation.
Both SS-1
switches on remote
controllers are turned
to "Sub".
YES

NO

U8

Turn OFF the power

once and restart
operation.
Replace remote
controller PCB if any
error is generated.
Turn the SS-1 switch of
one remote controller to
"Main".
Turn OFF the power
supply, and restart
operation.

363

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

U8
Applicable Models
RZQ-K, Inverter (RZQ71F 90C 100F), RZQ-B, RZQSB7, RZQ-C7, RZQS-C7 and RZQ200, 250C Series

Method of Malfunction Detection

In case of controlling with 2- remote controller, check the
system using microcomputer if signal transmission
between indoor unit and remote controller (main and sub)
is normal.

Malfunction Decision Conditions

The error is generated when, in case of controlling with
two remote controllers, the microprocessor detects that
the transmission between the indoor unit and the remote
controllers (MAIN and SUB) is not normal over a certain
amount of time.

Supposed Causes
Transmission error between MAIN remote controller
and SUB remote controller
Connection among SUB remote controllers
Malfunctioning remote controller PC board.

364

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Controlling
with 2-remote
controller
YES

Both
SS-1 switches
on remote controllers
are turned
to SUB.
YES

NO

SS-1
switch on remote
NO
controller PC board is
turned to
MAIN.
Turn the SS-1 switch of
YES
one remote controller to
MAIN.
Turn OFF the power
NO
supply, and restart
operation.
Is there
continuity in remote
controller wiring?
NO

U8

YES

Turn OFF the power

once and restart
operation.
Replace remote
controller PC board if
any error is generated.

Replace the remote

controller wiring.
Turn the SS-1 switch of
one remote controller to
MAIN.
Turn OFF the power
supply, and restart
operation.

365

Procedure of Self-Diagnosis by Remote Controller

(55) U9 Malfunction of Transmission

between Indoor and Outdoor Units in
the Same System
Remote Controller Display

U9
Applicable Models
Inverter (RZQ100-160P) and RZQ200, 250C Series

Supposed Causes
Malfunction of transmission within or outside of other
system
Malfunction of electronic expansion valve in indoor
unit of other system
Defect of PC board of indoor unit in other system
Improper connection of transmission wiring between
indoor and outdoor unit

366

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

"U9"
has been displayed
for 2 minutes or
more.

YES

Re-diagnose by display
after passage of 2
minutes or more.

NO

U9

Turn on all indoor units.

The
"UA" display blinks
on the remote controllers
of other units within the
same refrigerant
system.

YES

Refer to failure diagnosis

for "UA" malfunction
code.

NO
The
"A1" display
blinks on the remote
controllers of other units
within the same
refrigerant
system.

YES

Refer to failure diagnosis

for "A1" malfunction
code.

NO
The
"A9" display
blinks on the remote
controllers of other units
within the same
refrigerant
system.

YES

Refer to failure diagnosis

for "A9" malfunction
code.

NO
The
"U4" display
blinks on the remote
controllers of other units
within the same
refrigerant
system.

YES

Refer to failure diagnosis

for "U4" malfunction
code.

NO
Refer to failure diagnosis
for "U5" malfunction
code.

367

Procedure of Self-Diagnosis by Remote Controller

(56) Malfunction of Field Setting Switch

Remote Controller Display

UA
Applicable Models
RZP-D Series

Malfunction Decision Conditions

Incorrect field setting
The number of indoor units connected to this system is
more than limited.

Supposed Causes
Indoor-Outdoor, Indoor-Indoor transmission line
Faulty remote controller wiring

368

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
number of indoor
units connected this
sytem correct?

NO

Connect correctly.

UA

YES
Is the
remote controller
connected to one or more
indoor units?

YES

Connect the remote

controller correctly.

NO
Is
the remote
controller wiring jumped
between indoor
units?

YES

Remove the jumper.

NO
Is
the field
setting for pair / twin
system correct?

NO

Set correctly.

YES
Do the
microcomputer
normal monitors (LED A) on all NO
indoor unit PC boards
blink?
YES
A

Are the
jumpers between
NO
indoor-indoor and indoor-outdoor
correctly connected?
Connect correctly.
YES
B

369

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

NO

Do the
transmission normal
monitors (LED B) on all indoor
unit PC boards
blink?

B
YES
Is the
power supply
PC board correctly
connected?

YES

Turn the power supply off

once, and back on to restart.

YES

NO

Connect correctly.

Is 220 ~ 240
YES
VAC between No.1 and 3
of X2M terminal (indoor
unit)?
Check the power supply
NO
system inside the indoor
unit.
Does
the system
conduct normal
operation?
YES

NO

Could be incorrect
wiring.
Check again.

Are the
jumpers between
NO
indoor-indoor and indooroutdoor correctly
connected?
Connect correctly.
YES
Replace the indoor unit
PC board.
Normal

370

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UA
Applicable Models
R(Y)-LU, RY-KU, RY-F, RY-G, Inverter (RZQ71F 90C
100F) and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Supposed Causes

Failure of indoor or outdoor unit PC board

Failure of power supply PC board
Indoor-outdoor, indoor-indoor unit transmission wiring
Failure of remote controller wiring

371

UA

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
the remote
controller connected to
more than one indoor
unit?

YES

Connect the remote

controller correctly.

NO
Is
the outdoor unit
using for Twin
system?

NO

Check setting "No. of

Connected Twin System
Indoor Units" of indoor
unit. (Note1)

YES
Is the
setting of
Pair/Twin/Triple setted
correctly?

NO

Set correctly

YES
Are the
microcomputer
normal montiors (HAP) of all
indoor unit PC boards
blinking?
YES
A

NO

Is the
indoor-indoor
and indoor-outdoor
jumper correctly
connected?
YES
B

372

NO

Connect correctly

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

NO

Are the
transmission
normal montiors (HBP) of all
indoor unit PC boards
blinking?

B
YES

UA

Is the
power supply
PC board correctly
connected?

YES

Turn the power off once, then

back on, and restart operation.

YES

NO

Connect correctly

Is there
220-240 VAC
NO
between No.1 and No.3
of X2M (indoor
Unit)?
Replace the transformer.
YES

Operating normally?
YES

Wiring could be
incorrect; recheck.

NO

Is the
indoor-indoor
and indoor-outdoor
jumper correctly
connected?

NO

Connect correctly.
YES
Indoor unit PC board
replacement
Operates normally

Refer to Check No. 22 on page 446.

373

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UA
Applicable Models
Inverter (RZQ100-160P) Series

Supposed Causes
Excess of connected indoor units
Defect of outdoor unit PC board (A1P)
Mismatching of the refrigerant type of indoor and
outdoor unit.
Setting of outdoor PC board was not conducted after
replacing to spare parts PC board.

374

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
outdoor PC
board replaced to
spare parts PC
board?

YES

The refrigerant
classification has not
been set yet.

UA

NO

The total
of indoor units
displaying "UA" and
indoor units connected to
the same refrigerant system
is within connectable
number of
unit*

NO

There are too many

indoor units within the
same refrigerant system.

YES
Push and hold the RESET
button on the outdoor unit PC
board for 5 seconds.

Does a malfunction
occur?

NO

Normal

YES
Does the
refrigerant type of
indoor and outdoor
unit match?

NO

Matches the refrigerant

type of indoor and
outdoor unit.

YES
Replace outdoor unit PC
board (A1P).

* The number of indoor units that can be connected to a

single outdoor unit system depends on the type of
outdoor unit.

375

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UA
Applicable Models
RZQ-K Series

Malfunction Decision Conditions

Incorrect field setting
The number of indoor units connected to this system is
more than limited.

Supposed Causes
Indoor-Outdoor, Indoor-Indoor transmission line
Faulty remote controller wiring

376

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
the remote
controller wiring jumped
between indoor
units?

YES

Remove the jumper.

NO
Is the
field setting
for pair / twin system
correct?

UA

NO

Set to "Pair".

YES
Do the
microcomputer
normal monitors
(LED A) on all indoor
unit PC boards
blink?
YES

NO

Are
the wires
between indoor-indoor
and indoor-outdoor correctly
connected?

NO

Connect correctly.
YES
Is the
power supply
PC board correctly
connected?
YES

Turn the power supply off

once, and back on to restart.

Does
the system
conduct normal
operation?
YES

Is 220
VAC between
No.1 and 2 of X2M
terminal (indoor
unit)?
NO

NO

Connect correctly.

YES

Check the power supply

system inside the indoor
unit.
Could be incorrect
wiring.
Check again.

NO

Are the
wires between indoor
-indoor and indoor-outdoor
correctly connected?
YES

NO

Connect correctly.
Replace the indoor unit
PC board.
Normal

377

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UA
Applicable Models
RZQ200, 250C Series

Malfunction Decision Conditions

Incorrect field setting
The number of indoor units connected to this system is
more than limited.

Supposed Causes
Indoor-Outdoor, Indoor-Indoor transmission line
Faulty remote controller wiring

378

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
the outdoor
unit simultaneous on-off
multi of the indoor
unit?

NO

YES
Are the
remote controllers
connected to several
indoor units?

YES

Check the setting for

number of indoor units
connected to the
simultaneous on-off multi
of the indoor unit.

UA

Adopt only one of the

remote controllers.

NO
Is
the remote
controller wiring jumped
between indoor
units?

YES

NO
Is the
field setting for pair/
twin system correct?

NO

Remove the jumper.

(Integrated control in the
same circuit is not
allowed.)

Connect correctly.

YES
A

379

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
YES

Do the
microcomputer
NO
normal monitors (HAP) on all
indoor unit PC boards
blink?
YES

Are the
wires between
indoor-indoor and indoor- NO
outdoor correctly
connected?
Connect correctly.
YES
Is the
power supply
for the option device
connected from the terminal
NO
block (X2M) between 1 and 2
connecting indoor and
outdoor of the
Connect correctly.
indoor unit?
YES
Is the power
supply PC board correctly
connected?
YES

NO

Connect correctly.

Is 220
VAC between No.1 and
YES
2 of X2M terminal (indoor
unit)?
Check the power supply
Turn the power supply off
NO
system inside the indoor
once, and back on to restart.
unit.
Does
the system
conduct normal
operation?
YES

NO

Could be incorrect
wiring.
Check again.

Are the
wires between
NO
indoor-indoor and indooroutdoor correctly
connected?
Connect correctly.
YES
Replace the indoor unit
PC board.
Normal

380

Procedure of Self-Diagnosis by Remote Controller

(57) Centralized Address Setting Error

Remote Controller Display

UC
Applicable Models
RZP-D, RZQ-K, Inverter Series

UA

Method of Malfunction Detection

Indoor unit microcomputer detects and judges the
centralized address signal according to the transmission
between indoor units.

Malfunction Decision Conditions

When the microcomputer judges that the centralized
address signal is duplicated

Supposed Causes
Faulty centralized address setting
Faulty indoor unit PC board

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are
devices relating
to centralized control
connected to the
indoor unit?
NO

YES

Change the setting so

that the centralized
address is not
duplicated.
Replace the indoor unit
PC board.

381

UC

Procedure of Self-Diagnosis by Remote Controller

(58) Malfunction of Transmission

between Central Remote Controller
and Indoor Unit
Remote Controller Display

UE
Applicable Models
RZQ-K, Inverter (RZQ100-160P) and RZQ200, 250C
Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
unit and centralized remote controller is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes
Malfunction of transmission between optional
controllers for centralized control and indoor unit
Connector for setting master controller is
disconnected.
Failure of PC board for centralized remote controller
Defect of indoor unit PC board

382

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Has
an indoor unit once
connected been remove
or its address
changed?

YES

Reset power supply

simultaneously for all
optional controllers for
centralized control.

NO
Is
the power supply
turned on for indoor units
displaying
malfunction?

NO

UE

Turn indoor unit's power

supply.

YES
Is
transmission wiring
disconnected or
wired incorrectly?

NO

Fix the wiring correctly.

YES
Is
transmission with
all indoor units
malfunctioning?
YES

NO

Is the group
No. of malfunctioning
indoor units set?
YES

Is
the transmission
wiring with the master
controller disconnected or
wired incorrectly?

NO

Set the group No.

correctly.
Replace indoor unit PC
board.

NO

Fix the wiring correctly.

YES
Is the
master controller's
connector for setting
master controller
disconnected?

NO

Connect the connector

correctly.

YES
Replace the central PC
board.

383

Procedure of Self-Diagnosis by Remote Controller

(59) Malfunction of Transmission

(Between Indoor and Outdoor Unit)
Remote Controller Display

UF
Applicable Models
RZP-D, R(Y)-LU and RY-KU, RY-F, RY-G Series

Method of Malfunction Detection

Microcomputer checks if transmission between indoor
and outdoor units is normal.

Malfunction Decision Conditions

When transmission is not carried out normally for a
certain amount of time

Supposed Causes

384

Wiring indoor-outdoor transmission wire is incorrect.

Failure of indoor unit PC board
Failure of outdoor unit PC board
Outside cause (noise, etc.)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting1
Diagnosis of incorrect or broken/disconnected wiring
If the LEDs on the indoor unit PC board are off, it
indicates that the transmission wiring between indoor and
outdoor units may be incorrect or broken/disconnected.
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is HAP blinking?
Check of
indoor unit
microcomputer normal
HAP

NO (ON or OFF)

UF

YES
Turn the power supply off
once and then back on.

NO

Is H1P blinking?
YES

Failure of indoor unit PC

board or malfunction of
power supply system

Is HBP blinking?
Check of
indoor unit
transmission
malfunction
HBP

Resets normally.
Could be outside cause
(noise, etc.).

NO

YES

YES

Is H2P on?

NO

NO (OFF)
Failure of indoor unit PC
board.
Does
outdoor unit
microcomputer normal
H1P blink?
YES

YES

To outdoor unit

Is
indoor-outdoor
transmission wire wired
correctly?

NO

Wire correctly.

385

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting2

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

Is HAP blinking?
Check of
outdoor unit
microcomputer normal
HAP

NO (ON or OFF)

YES
Turn the power supply off
once and then back on.

YES

Is HAP blinking?
NO

Resets normally.
Could be outside cause
(noise, etc.).
YES

Is HAP on?

NO (OFF)
Failure of outdoor unit
PC board
Turn off the power
supply, disconnect the NO.2
indoor-outdoor transmission
wire, and turn power supply
back on.

Is HAP blinking?

YES

NO
Failure of indoor unit PC
board
Failuer of outdoor unit
PC board or malfunction
of power supply system
"U4" displays
constantly?

YES

Indoor PC board
malfunction

NO
Resets normally.
Could be outside cause
(noise, etc.)

386

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
RY-G, RY-FU, RY-KU and R-NU Series

Method of Malfunction Detection

Judgement by circuit of the PCB to detect mis-wiring.

UF

Supposed Causes
Power supply wiring is broken or disconnected.
Mis-connection of field wiring.

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Turn the power supply off

once and then back on.

Is UF
displayed on the remote
controller?
YES

NO

Could be outside cause

(noise, etc.) other than
malfunction.
Connect field wiring
exactly.

387

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
Inverter (RZQ100-160P) Series

Method of Malfunction Detection

On check operation, the number of indoor units in terms
of transmission is not corresponding to that of indoor
units that have made changes in temperature.

Malfunction Decision Conditions

The malfunction is determined as soon as the
abnormality aforementioned is detected through
checking the system for any erroneous connection of
units on the check operation.

Supposed Causes
Improper connection of transmission wiring between
indoor-outdoor units and outdoor-outdoor units
Failure to execute check operation
Defect of indoor unit PC board
Stop valve is left in closed

388

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Are the stop

valves openned?

NO

Open stop valve.

YES

UF

Is the
check operation
carried out?
YES

NO

Is indoor
-outdoor and outdoorYES
outdoor unit transmission
wiring normal?
Replace indoor unit PC
board.
NO

Is indoor
-outdoor and outdooroutdoor unit transmission
wiring normal?
YES

NO

After fixing incorrect

wiring, push and hold the
RESET button on the
master outdoor unit PC
board for 5 seconds.
* The unit will not run for
up to 12 minutes.

Wiring check operation

may not have been
carried out successfully.

Note:
Wiring check operation may not be successful if carried
out after the outdoor unit has been off for more than 12
hours, or if it is not carried out after running all connected
indoor units in the fan mode for at least an hour.

389

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
RZQ-K Series

Method of Malfunction Detection

Check transmission between the indoor and outdoor
units with a microcomputer when the power is supplied.
Detect by sensing the difference in temperature between
the following items while the compressor is operated.
Difference in detected temperature between the
indoor heat exchanger thermistor (R2T) and the
indoor suction thermistor (R1T)
Difference between detected temperature of the
indoor heat exchanger thermistor (R2T) and the
evaporation temperature (Te) (condensation
temperature (Tc) in heating) detected by a pressure
sensor

Malfunction Decision Conditions

When wiring connecting the indoor and outdoor units is
not proper.
When the following condition continues for 20 minutes
while the compressor is operated.
R2T - R1T < 4C
and
R2T - Te (Tc when it is in heating) > 14C (24C when
it is in heating)

Supposed Causes

390

Poor wiring connecting the indoor and outdoor units

Inconsistent wiring and piping
Inadequate refrigerant (gas shortage)
Clogging in the refrigerant piping system

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is "UF"
displayed when the power
is supplied?
NO

YES

The phases of the wire

connecting the indoor and
outdoor unites are
inconsistent.

Is the
connection
consistent between
the wiring connecting the
indoor and outdoor units and the
piping connecting the
indoor and outdoor
units?

Connect the wiring

connecting the indoor
and outdoor units
properly.

NO

YES

Check No. 16
Is refrigerant quantity
proper?
YES

UF

NO

Make the connection

consistent between the
wiring connecting the
indoor and outdoor units
and the piping
connecting the indoor
and outdoor units.

After recovering,
vacuuming and drying
refrigerant, charge a
proper amount of
refrigerant.
Check No. 16
Check for clogging in the
refrigerant piping
system.

Refer to Check No. 16 on page 425.

391

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 (RZQ(S)71~140)
Series

Error Generation
The error is generated when the microprocessor detects
that the transmission between the indoor and the outdoor
unit is not normal over a certain amount of time.

Supposed Causes

392

Wiring indoor-outdoor transmission wire is incorrect

Malfunctioning indoor unit PC board
Malfunctioning outdoor unit PC board
Burning out fuse
Faulty fan motor
Outside cause (noise, etc.)

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting
Diagnosis of incorrect or broken/disconnected wiring. If
the LEDs on the indoor unit PC board are off, it indicates
that the transmission wiring between indoor and outdoor
units may be incorrect or broken/disconnected.
Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is the
power supply
NO
Field factor
voltage between 180
and 220
VAC?
RZQ100~140C7V1B
YES
RZQS125140C7V1B
RZQ71B9V3B
RZQ100~140B8W1B
RZQS71100B7V3B
Is wire
connection
between the control PC
board (A1P) and the inverter PC
board (A2P) securely connected
without wire
breaking?

NO

UF

Connect correctly/Repair
wire breaking.

YES
Is
there
miswiring, a wrong wire
type, loose terminal or contact
failure in the inter-unit wiring
between the indoor
and outdoor
units?

NO

Wire correctly and

securely fasten the
terminal screws.

YES
NO

Is any
optional accessory (*1)
connected?
YES
Is the
power for the
optional accessory
supplied from between 1 and
2 on terminal block
X2M?

NO

Wire correctly.

YES
Is HAP
on the outdoor PC
board blinking? (Outdoor
PC board)

YES

NO
A

393

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A
NO

Turn OFF the power supply

and disconnect the connector
of the outdoor fan motor.
Then power ON again.

Is HAP
blinking? (Outdoor
PC board)

YES

Replace the outdoor fan

motor.

NO
Check the resistance value of
the outdoor fan motor.

Is the
resistance value
of the outdoor fan motor
normal?

NO

Replace the outdoor fan

motor.

YES
Does
the fuse (*2) have
continuity?

NO

Replace the fuse.

YES
Check No. 21
Check the fan output voltage.

Is the
output voltage
normal?
YES
After turning OFF the power
supply, correctly insert the
connector of the fan motor
and then restore the power.

NO

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A2P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A2P).

Refer to Check No. 21 on page 442.

394

Procedure of Self-Diagnosis by Remote Controller

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.
A

YES

Does
"U4" malfunction
reoccur?

YES

RZQ71B9,
RZQS71100B7 (1),
RZQ100~140B8 (3):
Replace the outdoor
inverter PC board
(A1P).
RZQ100~140C7,
RZQS125140C7 (1):
Replace the outdoor
PC board (A1P).

NO

UF

After turning OFF the power

supply, correctly insert the
connector of the fan motor
and then restore the power.

Does
malfunction "U4" or
"UF" reoccur?

YES

Replace the indoor PC

board.

NO
There is no problem with
the unit. An external
factor (noise, etc.) other
than unit failure may be
the cause.

Notes:
*1: Optional accessories refer to wire adapter, auto grill
and other accessories.
*2: RZQ71B9V3B No fuse
RZQS71100B7V3B No fuse
RZQ100~140C7V1B F6U
RZQ125140C7V1B F6U
RZQ100~140B8W1B F1U

395

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 (RZQ(S)71~140)
Series

Method of Malfunction Detection

Check the transmission between the indoor and outdoor
units with a microcomputer when the power turned ON.
Detect by checking the following temperature differences
during compressor operation.
A: Difference in temperature detected by the indoor
heat exchanger thermistor (R2T) and the indoor
suction air thermistor (R1T)
B: Difference in evaporation temperature (Te) (or
condensation temperature (Tc) during heating
operation) detected by the indoor heat exchanger
thermistor (R2T) and the compressor sensor

Malfunction Decision Conditions

When the inter-unit wiring between the indoor and
outdoor units is incorrect
When the following conditions continue for 20 minutes
during compressor operation
A: R2T R1T < 4C, and
B: R2T Te (or Tc during heating operation) > 14C
(24C during heating operation)

Supposed Causes
Faulty inter-unit wiring between the indoor and
outdoor units
Mismatching of wiring and piping
Refrigerant shortage (out of gas)
Clogged refrigerant piping system

396

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Does "UF"
appear when the power is
turned ON?
NO

YES

The phase of inter-unit wiring

between the indoor and
outdoor units is incorrect.

Is the
connection of
inter-unit wiring and
piping between the indoor
and outdoor units
matched?

UF

Correctly connect interunit wiring between the

indoor and outdoor units.
NO

Match the connection of

the inter-unit wiring and
piping between the
indoor and outdoor units.

YES
Check No. 17
Is the refrigerant level
proper?
YES

NO

Recharge a proper
amount of refrigerant
after refrigerant
collection and vacuum
drying.
Check No. 1
Check the refrigerant
piping system for
clogging.

Refer to Check No. 1, 17 on page 401, 433.

397

Procedure of Self-Diagnosis by Remote Controller

Remote Controller Display

UF
Applicable Models
RZQ200, 250C Series

Method of Malfunction Detection

Check transmission between the indoor and outdoor
units with a microcomputer when the power is supplied.

Malfunction Decision Conditions

When wiring connecting the indoor and outdoor units is
not proper.

Supposed Causes
Poor wiring connecting the indoor and outdoor units

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

The phases of the wire

connecting the indoor and
outdoor unites are
inconsistent.

Connect the wiring

connecting the indoor
and outdoor units
properly.

398

Procedure of Self-Diagnosis by Remote Controller

(60) Malfunction of System, Refrigerant

System Address Undefined
Remote Controller Display

UH
Applicable Models
Inverter (RZQ100-160P) Series

UF

Supposed Causes
Improper connection of transmission wiring between
outdoor unit and outdoor unit outside control adaptor
Defect of indoor unit PC board
Defect of outdoor unit PC board (A1P)

399

UH

Procedure of Self-Diagnosis by Remote Controller

Troubleshooting

Caution

Be sure to turn off power switch before connect or disconnect

connector, or parts damage may be occurred.

Is
electricity
being introduce
for the first time after
YES
installationor after an indoor
or outdoor unit PC
board has been
replaced?
Does
a malfunction
NO
occur even after 12
minutes elapses from the
time when electricity is
introduced to indoor
and outdoor
units?

NO

Normal

YES

Is indoor
-outdoor and outdooroutdoor unit transmission
wiring normal?

NO

YES
After fixing incorrect wiring,
push and hold the RESET
button on the outdoor unit PC
board for 5 seconds

Does a
malfunction occur?

NO

After fixing incorrect

wiring, push and hold the
RESET button on the
master outdoor unit PC
board for 5 seconds
* The unit will not run for
up to 12 minutes.

Normal

YES

Does
a "UH" malfunction occur
for all indoor units in
the system?

NO

Replace indoor unit PC

board.

YES
Replace outdoor unit PC
board (A1P).

400

Procedure of Self-Diagnosis by Remote Controller

Check No. 1
Check for Clogged Points
Temperature differences must occur before or after the
clogged points!
c

d
RAC

Indoor Unit

Check points

Check
factor

COMP

Outdoor Unit

Causes

Remedies

Around
expansion
mechanism

Temperature
difference

Dust
Choked moisture
Reduced effective pipe
diameter due to adherent
contamination, etc.

Replace the expansion

valve.

Accumulator

Frosting

Choked moisture

Blow a nitrogen gas, and

then replace the
refrigerant.

Distributor

Temperature
difference

Dust
Choked moisture
Reduced effective pipe
diameter due to adherent
contamination, etc.

Replace the heat

exchanger or distributor.

Field piping

Temperature
difference

Collapsed pipe

Replace the pipe.

Stop valve

Temperature
difference

The stop valve is not fully

open.

Open the stop valve fully.

401

Procedure of Self-Diagnosis by Remote Controller

Check No. 2
Check for Fan Motor Connector (Power Supply Line)
(1)Turn the power supply off.
With the relay connector disconnected, measure the
resistance between UVW phases of the connector (3
cores) at the motor side, then make sure that the
resistance between each phase is balanced and not
short-circuited.

Red

White

Black

402

Measure the resistance between

each phase.

Procedure of Self-Diagnosis by Remote Controller

Check No. 3
Check for Fan Motor Connector (Signal Line)
For R(Y)-LU and Inverter Series
(1)Turn the power supply off.
(2)With the fan motor connector disconnected, measure
the resistance between each pin, then make sure that
the resistance is more than the value mentioned in the
following table.
FCQ
1 White

2 Orange

3 4 5
FG Vsp Vcc

3 Brown
GND
4 Blue
5
6
7 Red

Vdc
1

GND
2

Measurement
Judgment
point
1-4
1M or more
2-4
100k or more
3-4
100 or more
4-7
100k or more

403

UF

Procedure of Self-Diagnosis by Remote Controller

For RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series
(1)Turn off the power supply.
(2)Measure the resistance between Vcc and each phase
of U,V,W, and GND and each phase at the motor side
connectors (five-core wire) to check that the values
are balanced within the range of 20 %, while
connector or relay connector is disconnected.
Furthermore, to use a multiple meter for
measurement, connect the probe of negative pole to
Vcc and that of positive pole to GND.

404

5 Gray

GND

4 Pink

Vcc

3 Orange

2 Blue

1 Yellow

Measure the
resistance
values
between Vcc
and U,V,W,
and GND and
U,V,W.

Procedure of Self-Diagnosis by Remote Controller

Check No. 4
Thermistor Resistance / Temperature Characteristics
Outdoor unit for fin thermistor

R1T
(k)

TC

0.0

TC

0.0

-10

46

8.2

-8

48

7.6

-6

88.0

50

7.0

-4

79.1

52

6.7

-2

71.1

54

6.0

64.1

56

5.5

57.8

58

5.2

52.3

60

4.79

47.3

62

4.46

42.9

64

4.15

10

38.9

66

3.87

12

35.3

68

3.61

14

32.1

70

3.37

16

29.2

72

3.15

18

26.6

74

2.94

20

24.3

76

2.75

22

22.2

78

2.51

24

20.3

80

2.41

26

18.5

82

2.26

28

17.0

84

2.12

30

15.6

86

1.99

32

14.2

88

1.87

34

13.1

90

1.76

36

12.0

92

1.65

38

11.1

94

1.55

40

10.3

96

1.46

42

9.5

98

1.38

44

8.8

UH

405

Procedure of Self-Diagnosis by Remote Controller

Except Inverter and RZQ-B, RZQS-B7, RZQ-C7, RZQSC7 Series
Indoor unit

For air suction

For liquid pipe
For gas pipe
For outdoor air
For suction pipe 1
For heat exchanger
For suction pipe 2
For Subcooling heat exchanger outlet
For Liquid pipe

Outdoor unit

R1T
R2T
R3T
R1T
R3T
R4T
R5T
R6T
R7T

For Inverter Series

Indoor unit

R1T, R2T, R3T

Outdoor unit

R1T, R2T, R4T, R5T

For RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7 Series

Indoor unit

Suction Air Coil

Outdoor unit

Ambient, Pipe without discharge

(k)

406

TC

0.0

0.5

TC

0.0

0.5

-20

197.81

192.08

65.84

64.17

-19

186.53

181.16

62.54

60.96

-18

175.97

170.94

59.43

57.94

-17

166.07

161.36

56.49

55.08

-16

156.80

152.38

53.71

52.38

-15

148.10

143.96

51.09

49.83

-14

139.94

136.05

48.61

47.42

-13

132.28

128.63

46.26

45.14

-12

125.09

121.66

44.05

42.98

-11

118.34

115.12

41.95

40.94

-10

111.99

108.96

10

39.96

39.01

-9

106.03

103.18

11

38.08

37.18

-8

100.41

97.73

12

36.30

35.45

-7

95.14

92.61

13

34.62

33.81

-6

90.17

87.79

14

33.02

32.25

-5

85.49

83.25

15

31.50

30.77

-4

81.08

78.97

16

30.06

29.37

-3

76.93

74.94

17

28.70

28.05

-2

73.01

71.14

18

27.41

26.78

-1

69.32

67.56

19

26.18

25.59

65.84

64.17

20

25.01

24.45

Procedure of Self-Diagnosis by Remote Controller

(k)
TC

0.0

0.5

TC

0.0

0.5

20

25.01

24.45

50

7.18

7.04

21

23.91

23.37

51

6.91

6.78

22

22.85

22.35

52

6.65

6.53

23

21.85

21.37

53

6.41

6.53

24

20.90

20.45

54

6.65

6.53

25

20.00

19.56

55

6.41

6.53

26

19.14

18.73

56

6.18

6.06

27

18.32

17.93

57

5.95

5.84

28

17.54

17.17

58

5.74

5.43

29

16.80

16.45

59

5.14

5.05

30

16.10

15.76

60

4.96

4.87

31

15.43

15.10

61

4.79

4.70

32

14.79

14.48

62

4.62

4.54

33

14.18

13.88

63

4.46

4.38

34

13.59

13.31

64

4.30

4.23

35

13.04

12.77

65

4.16

4.08

36

12.51

12.25

66

4.01

3.94

37

12.01

11.76

67

3.88

3.81

38

11.52

11.29

68

3.75

3.68

39

11.06

10.84

69

3.62

3.56

40

10.63

10.41

70

3.50

3.44

41

10.21

10.00

71

3.38

3.32

42

9.81

9.61

72

3.27

3.21

43

9.42

9.24

73

3.16

3.11

44

9.06

8.88

74

3.06

3.01

45

8.71

8.54

75

2.96

2.91

46

8.37

8.21

76

2.86

2.82

47

8.05

7.90

77

2.77

2.72

48

7.75

7.60

78

2.68

2.64

49

7.46

7.31

79

2.60

2.55

50

7.18

7.04

80

2.51

2.47

407

Procedure of Self-Diagnosis by Remote Controller

Outdoor Unit Thermistors for Discharge Pipe (R2T)
(k)
TC

0.0

0.5

TC

0.0

0.5

TC

0.0

0.5

640.44

624.65

50

72.32

70.96

100

13.35

13.15

609.31

594.43

51

69.64

68.34

101

12.95

12.76

579.96

565.78

52

67.06

65.82

102

12.57

12.38

552.00

538.63

53

64.60

63.41

103

12.20

12.01

525.63

512.97

54

62.24

61.09

104

11.84

11.66

500.66

488.67

55

59.97

58.87

105

11.49

11.32

477.01

465.65

56

57.80

56.75

106

11.15

10.99

454.60

443.84

57

55.72

54.70

107

10.83

10.67

433.37

423.17

58

53.72

52.84

108

10.52

10.36

413.24

403.57

59

51.98

50.96

109

10.21

10.06

10

394.16

384.98

60

49.96

49.06

110

9.92

9.78

11

376.05

367.35

61

48.19

47.33

111

9.64

9.50

12

358.88

350.62

62

46.49

45.67

112

9.36

9.23

13

342.58

334.74

63

44.86

44.07

113

9.10

8.97

14

327.10

319.66

64

43.30

42.54

114

8.84

8.71

15

312.41

305.33

65

41.79

41.06

115

8.59

8.47

16

298.45

291.73

66

40.35

39.65

116

8.35

8.23

17

285.18

278.80

67

38.96

38.29

117

8.12

8.01

18

272.58

266.51

68

37.63

36.98

118

7.89

7.78

19

260.60

254.72

69

36.34

35.72

119

7.68

7.57

20

249.00

243.61

70

35.11

34.51

120

7.47

7.36

21

238.36

233.14

71

33.92

33.35

121

7.26

7.16

22

228.05

223.08

72

32.78

32.23

122

7.06

6.97

23

218.24

213.51

73

31.69

31.15

123

6.87

6.78

24

208.90

204.39

74

30.63

30.12

124

6.69

6.59

25

200.00

195.71

75

29.61

29.12

125

6.51

6.42

26

191.53

187.44

76

28.64

28.16

126

6.33

6.25

27

183.46

179.57

77

27.69

27.24

127

6.16

6.08

28

175.77

172.06

78

26.79

26.35

128

6.00

5.92

29

168.44

164.90

79

25.91

25.49

129

5.84

5.76

30

161.45

158.08

80

25.07

24.66

130

5.69

5.61

31

154.79

151.57

81

24.26

23.87

131

5.54

5.46

32

148.43

145.37

82

23.48

23.10

132

5.39

5.32

33

142.37

139.44

83

22.73

22.36

133

5.25

5.18

34

136.59

133.79

84

22.01

21.65

134

5.12

5.05

35

131.06

128.39

85

21.31

20.97

135

4.98

4.92

36

125.79

123.24

86

20.63

20.31

136

4.86

4.79

37

120.76

118.32

87

19.98

19.67

137

4.73

4.67

38

115.95

113.62

88

19.36

19.05

138

4.61

4.55

39

111.35

109.13

89

18.75

18.46

139

4.49

4.44

40

106.96

104.84

90

18.17

17.89

140

4.38

4.32

41

102.76

100.73

91

17.61

17.34

141

4.27

4.22

42

98.75

96.81

92

17.07

16.80

142

4.16

4.11

43

94.92

93.06

93

16.54

16.29

143

4.06

4.01

44

91.25

89.47

94

16.04

15.79

144

3.96

3.91

45

87.74

86.04

95

15.55

15.31

145

3.86

3.81

46

84.38

82.75

96

15.08

14.85

146

3.76

3.72

47

81.16

79.61

97

14.62

14.40

147

3.67

3.62

48

78.09

76.60

98

14.18

13.97

148

3.58

3.54

49

75.14

73.71

99

13.76

13.55

149

3.49

3.45

50

72.32

70.96

100

13.35

13.15

150

3.41

3.37

408

Procedure of Self-Diagnosis by Remote Controller

Check No. 5
Check for Thermistors
Disconnect the thermistor connector from PC board, then
measure the resistance by using a tester.
Thermistor temperature and resistance measurement
Unit : k
Temperature
C

Temperature
C

-6.0
-4.0

90.8

88.0

28.0

17.6

17.0

81.7

79.1

30.0

16.2

15.6

-2.0

73.5

71.1

32.0

14.8

4.2

0.0

66.3

64.1

34.0

13.6

13.1

2.0

59.8

57.8

36.0

12.5

12.0

4.0

54.1

52.3

38.0

11.5

11.1

6.0

48.9

47.3

40.0

10.6

10.3

8.0

44.3

42.9

42.0

9.8

9.5

10.0

40.2

38.9

44.0

9.1

8.8

12.0

36.5

35.3

46.0

8.4

8.2

14.0

33.2

32.1

48.0

7.8

7.6

16.0

30.2

29.2

50.0

7.2

7.0

18.0

27.5

26.6

52.0

6.9

6.7

20.0

25.1

24.3

54.0

6.2

6.0

22.0

23.0

22.2

56.0

5.7

5.5

24.0

21.0

20.3

58.0

5.3

5.2

26.0

19.2

18.5

Application

z Heat
zRadiator
exchanger
fin
(Indoor/
Outdoor
units)
z Suction air
z Remote
controller
z Air
z Outdoor
air
z Suction
pipe

409

Procedure of Self-Diagnosis by Remote Controller

Temperature
(C)

Discharge
Pipe Sensor
(k)

Temperature
(C)

Discharge
Pipe Sensor
(k)

Temperature
(C)

Discharge
Pipe Sensor
(k)

-6.0

1120.0

54.0

66.7

122.0

6.7

-4.0

1002.5

56.0

61.6

124.0

6.4

-2.0

898.6

58.0

57.0

126.0

6.0

0.0

806.5

60.0

52.8

128.0

5.7

2.0

724.8

62.0

48.9

130.0

5.4

4.0

652.2

64.0

45.3

132.0

5.4

6.0

587.6

66.0

42.0

134.0

4.8

8.0

530.1

68.0

39.0

136.0

4.6

10.0

478.8

70.0

36.3

138.0

4.3

12.0

432.9

72.0

33.7

140.0

4.1

14.0

392.0

74.0

31.4

142.0

3.9

16.0

355.3

76.0

29.2

144.0

3.7

18.0

322.4

78.0

27.2

146.0

3.5

20.0

292.9

80.0

25.4

148.0

3.3

22.0

266.3

82.0

23.7

150.0

3.2

24.0

242.5

92.0

16.9

152.0

3.0

26.0

221.0

94.0

15.8

154.0

2.9

28.0

201.6

96.0

14.8

156.0

2.7

30.0

184.1

98.0

13.9

158.0

2.6

32.0

168.3

100.0

13.1

160.0

2.5

34.0

154.0

102.0

12.3

162.0

2.3

36.0

141.0

104.0

11.5

164.0

2.5

38.0

129.3

106.0

10.8

166.0

2.1

40.0

118.7

108.0

10.2

168.0

2.0

42.0

109.0

110.0

9.6

170.0

1.9

44.0

100.2

112.0

9.0

172.0

1.9

46.0

92.2

114.0

8.5

174.0

1.8

48.0

84.9

116.0

8.0

176.0

1.7

50.0

78.3

118.0

7.6

178.0

1.6

52.0

72.2

120.0

7.1

180.0

1.5

410

Procedure of Self-Diagnosis by Remote Controller

Check No. 6
If the high pressure is abnormally high
Conception
Abnormally high pressure level is mostly caused by the
condenser side.
The following contents are provided by service engineer
based on their field checks.
Further, the number is listed in the order of degree of
influence.
a In cooling operation
Check items (Possible causes)

Judgment

1.Does the outdoor unit fan run

normally?

1.Visual inspection

2.Is the outdoor unit heat

exchanger clogged?

2.Visual inspection

3.Is there clogging before or after

the EV (capillary)?

3.Check if there is a temperature

difference before and after EV
(capillary).
Check if the main valve unit of
EV operates (by noise,
vibration).

4.Is the check valve clogged?

* RZP71-140D models only

4.Check if there is a temperature

difference before and after
check valve.
If YES, the check valve is
caught.

5.Is the HPS normal?

5.Check continuity by using a

tester.

6.Is the outdoor unit installed

under such conditions that short
circuit easily occurs?

6.Visual inspection

7.Is the piping length 5 meters or

less?

7.Visual inspection

8.Does air enter the refrigerant

system?

8.Conduct refrigerant collection

and vacuum drying, and then
add proper amount refrigerant.

9.Is the refrigerant overcharged?

9.Conduct refrigerant collection

and vacuum drying, and then
add proper amount refrigerant.

411

Procedure of Self-Diagnosis by Remote Controller

a. In heating operation
Check items (Possible causes)

Judgment

1.Does the indoor unit fan run

normally?

1.Visual inspection

2.Is the indoor unit heat

exchanger clogged?

2.Visual inspection

3.Is the indoor unit installed under

such conditions that short circuit
easily occurs?

3.Visual inspection

4.Is there clogging before or after

the EV (capillary)?

4.Check if there is a temperature

difference before and after EV
(capillary).
Check if the main valve unit of
EV operates (by noise,
vibration).

5.Is the check valve clogged?

RZP71~140D models only

5.Check if there is a temperature

difference before and after
check valve.
If YES, the check valve is
caught.

6.Is the HPS normal?

6.Check continuity using a tester.

7.Is the piping length 5 meters or

less?

7.Visual inspection

8.Does air enter the refrigerant

system?

8.Conduct refrigerant collection

and vacuum drying, and then
add proper amount refrigerant.

9.Is the refrigerant overcharged?

9.Conduct refrigerant collection

and vacuum drying, and then
add proper amount refrigerant.

412

Procedure of Self-Diagnosis by Remote Controller

Check No. 7
Check for causes of rise in high pressure
Referring to the Fault Tree Analysis (FTA) shown below,
probe the faulty points.

Local
pressure rise

Rise in
high
pressure

[In cooling]
If the outdoor
unit electronic
expansion
valve is
throttled:
(See *1.)

High pipe
resistance

Faulty outdoor
unit electronic
expansion valve

Stop valve
closed

Check to be sure the stop

valve is open.

Bent or
crashed pipe

Conduct visual checks for

pipe conditions.

Clogging of
foreign particles

Is there any temperature

difference caused before
and after the filter or
branch pipe.
Are the coil resistance and
insulation normal?

Faulty valve
coil
Faulty valve
body

A temperature
difference in
excess of 10C
between the
inlet and the
outlet is
deemed to be
abnormal.
Faulty high
pressure control

Faulty control

Faulty indoor
unit electronic
expansion valve

[In heating]
If the indoor
unit electronic
expansion
valve
excessively
throttled:
(See *2.)

Faulty high
Are the electrical
pressure sensor
characteristics normal?
Faulty control Is the pressure value
checked with the Service
PC board
Checker corresponding to
the measurement of the
pressure sensor?
Faulty valve
Are the coil resistance and
coil
insulation normal?
Faulty valve
body
Faulty high
Are the electrical
pressure sensor
characteristics normal?

Faulty control

Faulty indoor
In the connector properly
unit liquid pipe
connected?
thermistor
Are the thermistor
resistance characteristics
normal?
Faulty control
PC board

Is the pressure value

checked with the Service
Checker corresponding to
the measurement of the
pressure sensor?

413

Procedure of Self-Diagnosis by Remote Controller

[In cooling]

High suction air

temperature of
the condenser

Rise in
high
pressure

[In heating]

High suction air

temperature
of outdoor unit

Short circuit

Is the suction air temperature

not more than 46C?

High ambient
temperature

Is the outdoor temperature

not more than 46C?

High suction air

temperature of
indoor unit

Short circuit

Is the suction air temperature

not more than 27C?

High ambient
temperature

Faulty suction air

thermistor of indoor unit
High suction air
temperature of outdoor unit

Degradation
in condensing
capacity

Is the indoor temperature

not more than 27C?
Is the connector properly connected?
Are the thermistor resistance
characteristics normal?
Is the outdoor temperature
not more than 16CWB?

Faulty outdoor
temperature thermistor
of outdoor unit

Is the connector properly

connected?
Are the thermistor resistance
characteristics normal?

Dirty condenser

Is the heat exchanger

clogged? (In cooling)

Mixing of noncondensable gas

Is air or else mixed in the

refrigerant system?

Decreased
fan output

Faulty fan
motor

Decreased
fan airflow
rate

Can the fan motor

be rotated with
hands?
Are the motor coil
resistance and
insulation normal?

Faulty control If a spare PC board

PC board
is mounted, is the
(Including
capacity setting
capacity
properly made?
setting)
High air
passage
resistance

Dirty filter

Is the air filter

clogged?

Obstacle

Is there any obstacle

in the air passage?

Excessive refrigerant
charging
Improper model selection

[In heating]

Is the indoor unit too small

compared to the largesized outdoor unit?

*1: In cooling, it is normal if the outdoor unit electronic

expansion valve (EV1) is fully open.
*2: In heating, the indoor unit electronic expansion valve
is used for subcooled degree control.

414

Procedure of Self-Diagnosis by Remote Controller

Check No. 8
Voltage Measuring Method
Measure the voltage (DC) between pins 2 and 3 of the
connector.
Outdoor unit PC board
+5V

(Connector)

Microcomputer
A/D input

Red

Black
White

Pressure sensor

Measure voltage (DC) here.

Refer to Check No. 9 on page 416.

415

Procedure of Self-Diagnosis by Remote Controller

Check No. 9
Pressure Sensor

Detected Pressure

PH = 1.38V-0.69
PL = 0.57V-0.28
PH : High pressure (MPa)
VL : Low pressure (MPa)
V : Voltage (V)
PH : Detected Pressure [High Side] MPa
PL : Detected Pressure [Low Side] MPa
VH : Output Voltage [High Side] VDC
VL : Output Voltage [Low Side] VDC

High Pressure (PH)

Low Pressure (PL)

Output Voltage (VH, VL)

416

Procedure of Self-Diagnosis by Remote Controller

Check No. 10
Evaluation of Abnormal Low Pressure
Abnormally low pressure level is mostly caused by the
evaporator side. The following contents are provided
based on field checking of service engineer. Further, the
number is listed in the order of degree of influence.

In cooling operation
Check items (Possible causes)

Judgment

Does the outdoor unit fan run

normally?

Visual inspection

Is the indoor unit filter clogged?

Visual inspection

Is there clogging before or after

the EV (capillary)?

Check if there is a temperature

difference before and after EV
(capillary).
Check if the main valve unit of EV
operates (by noise, vibration).

Is the check valve clogged?

*Heat pump model only

Check if there is a temperature

difference before and after check
valve.
If YES, the check valve is
caught.

Is the LPS normal?

Check continuity using a tester.

Is the indoor unit installed under

such conditions that short circuit
easily occurs?

Visual inspection

Is the refrigerant gas short?

Conduct refrigerant collection and

vacuum drying, and then add
proper amount refrigerant.

417

Procedure of Self-Diagnosis by Remote Controller

In heating operation
Check items (Possible causes)

Judgment

Does the outdoor unit fan run

normally?

Visual inspection

Is the outdoor unit heat exchanger

clogged?

Visual inspection

Is the outdoor unit installed under

such conditions that short circuit
easily occurs?

Visual inspection

Is there clogging before or after

the EV (capillary)?

Check if there is a temperature

difference before and after EV
(capillary).
Check if the main valve unit of EV
operates (by noise, vibration).

Is the check valve clogged?

Check if there is a temperature

difference before and after check
valve.
If YES, the check valve is
caught.

Is the LPS normal?

Check continuity using a tester.

Is the refrigerant gas short?

Conduct refrigerant collection and

vacuum drying, and then add
proper amount refrigerant.

418

Procedure of Self-Diagnosis by Remote Controller

Check No. 11
Check for causes of drop in low pressure
Referring to the Fault Tree Analysis (FTA) shown below,
probe the faulty points.
[In cooling]

Faulty
compressor
capacity control

Faulty low
pressure control
[In both
cooling and
heating]
(See *1.)

Abnormally
low lowpressure
(Low
evaporating
temperature)

[In cooling]
If the indoor
unit electronic
expansion
valve is
throttled too
much:
(See *2.)

Faulty control
PC board

Is the pressure value checked with

the Service Checker corresponding
to the measurement of the pressure
sensor?

Faulty low
Are the electrical
pressure sensor
characteristics normal?
Faulty low
pressure
protection control

Faulty indoor
unit electronic
expansion valve

Faulty hot gas

solenoid valve

Are the coil resistance and

insulation normal?

Faulty control
PC board

Is the pressure value checked with

the Service Checker corresponding
to the measurement of the pressure
sensor?

Faulty valve
coil

Are the coil resistance and

insulation normal?

Faulty valve
body
Faulty gas pipe Check for the thermistor
thermistor of
resistance and connection.
indoor unit

Faulty control

Faulty
electronic
expansion
valve control
Faulty outdoor
unit electronic
expansion valve

[In heating]
If the outdoor
unit electronic
expansion
valve
excessively
throttled:
(See *3.)

Faulty low
Are the electrical
pressure sensor
characteristics normal?

Faulty control

Faulty liquid
pipe thermistor
of indoor unit

Check for the thermistor

resistance and connection.

Faulty control
PC board

Is the pressure value checked with

the Service Checker corresponding
to the measurement of the pressure
sensor?

Faulty valve
coil

Are the coil resistance and

insulation normal?

Faulty valve
body
Faulty low
pressure
sensor

Are the electrical

characteristics normal?

Faulty suction
pipe
thermistor

Check for the thermistor

resistance and connection.

Faulty control
PC board

419

Procedure of Self-Diagnosis by Remote Controller

[In cooling]

Low suction air

temperature of
the evaporator

Short circuit
Low suction air
temperature of
indoor unit

Low ambient
temperature

Is the connector properly

connected?
Are the thermistor
resistance characteristics
normal?
Is the outdoor temperature
not less than -15C

Faulty suction air

thermistor of indoor unit

Low suction air

temperature of outdoor
unit
[In heating]

Abnormally
low lowpressure
(Low
evaporating
temperature)

Less
circulation
quantity of
refrigerant

Abnormal
piping length

Does the piping length fall

in the permissible range?

Bent or
crashed pipe

Conduct visual checks for

pipe conditions.

Clogging of
foreign particles

Is there any temperature

difference caused before and
after the filter or branch pipe?

Stop valve
closed

Check to be sure the stop

valve is open.

Inadequate refrigerant
quantity
Moisture choke
Dirty evaporator

Degradation
in condensing
capacity

Is the connector properly connected?

Are the thermistor resistance
characteristics normal?

Faulty outdoor
temperature thermistor
of outdoor unit

High pipe
resistance

Is the suction air

temperature not less than
14C
Is the indoor temperature
not less than 14C

Decreased
fan output

Eliminate moisture by
vacuum operation.
Is the heat exchanger
clogged?
Faulty fan
motor

Decreased
fan airflow
rate

Can the fan motor

be rotated with
hands?
Are the motor coil
resistance and
insulation normal?

Faulty control If a spare PC board

PC board
is mounted, is the
(Including
capacity setting
capacity
properly made?
setting)
High air
passage
resistance

Dirty filter

Is the air filter

clogged?

Obstacle

Is there any obstacle

in the air passage?

*1: The low pressure protection control includes low

pressure protection control and hot gas bypass
control.
*2: In cooling, the indoor unit electronic expansion valve
is used for superheated degree control.
*3: In heating, the outdoor unit electronic expansion
valve (EV1) is used for superheated degree control
of outdoor unit heat exchanger.

420

Procedure of Self-Diagnosis by Remote Controller

Check No. 12
z Coil check method for the moving part of the electronic
expansion valve
Disconnect the electronic expansion valve from the
PC board and check the continuity between the
connector pins.
(Normal)
Pin No.

1. White 2. Yellow 3. Orange

4. Blue

5. Red

6. Brown

1. White

2. Yellow

3. Orange

4. Blue

5. Red

6. Brown

 : Continuity Approx. 300

{ : Continuity Approx. 150
: No continuity

421

Procedure of Self-Diagnosis by Remote Controller

Check No. 13
Outdoor Unit: Checking the Installation Condition

Checking
To check the installation condition, proceed as follows:
Check the spaces for all air
passage around the suction
and discharge areas.

Is the
minimum space
rescpected?

NO

Change the
installation location.

YES

Does the
discharged air from
other outdoor units cause an
increase of the suction
temperature?
YES
Change the installation
location.

Is the
heat exchanger
clean?
YES

NO

Clean the heat

exchanger.

Is there
enough air flow?
YES

NO

Change the
installation location
or direction.

Check the outdoor ambient

temperature R1T.
This temperature must be
lower than 43C.

422

Procedure of Self-Diagnosis by Remote Controller

Check No. 14
Check on pulse input of position signal of fan
inverter PC board
(1) Disconnect the connector X2A while power supply
OFF and operation OFF.
(2) Is the voltage between pins No. 4 and 5 on X2A
approx. 15 V after power supply is turned on?
(3) Connect the connector X2A while power supply OFF
and operation OFF.
(4) Check below conditions when the fan motor is rotated
one turn manually under the condition of operation
OFF after power supply is turned ON.
Are the pulse (approx. 0 V and 5 V) generated 4 times
between No. 1 and 5 on X2A?
Are the pulse (approx. 0 V and 5 V) generated 4 times
between No. 2 and 5 on X2A?
Are the pulse (approx. 0 V and 5 V) generated 4 times
between No. 3 and 5 on X2A?
The condition (2) dose not appear Faulty PC board
Replacing the PC board
The conditions (4) do not appear Faulty hall IC
Replacing fan motor of outdoor unit

5 Gray

GND

4 Pink

Vcc (approx. 15 V)

3 Orange

Position signal W

2 Blue

Position signal V

1 Yellow

Position signal U

423

Procedure of Self-Diagnosis by Remote Controller

Check No. 15
For RZP-D Series
* Measure the resistance between each pin of connector
and make sure that the resistance ranges between 40
and 50.

1
2

Measurement point
15
25
35
45

3
4
5
For R(Y)-LU Series

1 White
2 Yellow
3 Orange

Measuring pins
2(YLW) - 5(BRN)
4(BLU) - 5(BRN)
1(WHT) - 6(RED)
3(ORG) - 6(RED)

4 Blue
5 Brown
6 Red
For Inverter Series

(Orange) 1
(Red) 2
(Yellow) 3
(Black) 4
5
(Gray) 6

424

Measuring points
1-6
2-6
3-6
4-6

Procedure of Self-Diagnosis by Remote Controller

Check No. 16
Check for Inadequate Refrigerant
As criteria for judging whether refrigerant is inadequate
or not, refer to the following operating conditions.
<Diagnosis of inadequate refrigerant>
In cooling operation
(1) As suction superheat degree increases due to gas
shortage, the electronic expansion valve tends to
open (opens fully) in order to avoid overheat
operation.
(2) In response to decreased evaporator capacity caused
by gas shortage, capacity is controlled in the inverter
in order to maintain low pressure, which results in a
decrease in frequency.
(3) Because of (1) and (2) above, the compressor
frequency decreases despite a large difference (large
load) between temperature set by the remote
controller and indoor suction temperature, resulting
that cooling capacity becomes unavailable.
(4) If gas shortage worsens, the electronic expansion
valve remains fully open and suction superheat
degree further increases. In addition, because the
compressor frequency drops to the level of the lowest
frequency (52 Hz) and the refrigerant flow rate
decrease, low pressure cannot be maintained.

425

Procedure of Self-Diagnosis by Remote Controller

Cooling
Gas shortage warning

High
pressure
(Pressure
sensor)

Low
pressure
(Pressure
sensor)

As compressor frequency
decreases, high pressure
decreases.

Abnormal gas shortage

Actual high pressure

(Maintains a certain level

of low pressure)

When the refrigerant flow rate

decrease, it is impossible to
maintain a low pressure.

As the electronic expansion valve

opening degree reaches the maximum,
suction superheat degree increases.

Suction
superheat
degree
Compressor
frequency

In response to decreased evaporator capacity

caused by gas shortage, capacity is controlled in
the inverter in order to maintain a low pressure,
which resulting in a decrease in frequency.

Reaches the lowest frequency

The maximum opening degree of the

electronic expansion valve (480 pulses)

Electronic
expansion
valve
Adequate
level

426

Avoid overheat operation by

changing SH target value

(Degree of inadequate refrigerant)

Inadequate

Procedure of Self-Diagnosis by Remote Controller

<Diagnosis of inadequate refrigerant>
In heating operation
(1) As suction superheat degree increases due to gas
shortage, the electronic expansion valve tends to
open (opens fully) to avoid overheat operation.
(2) As suction superheat degree increases due to gas
shortage, compressor frequency decreases because
suction superheat degree is controlled in order to
prevent oil to the outdoor heat exchanger from being
retained.
(3) Because of (1) and (2) above, evaporator capacity
and compressor frequency decrease despite a large
difference (large load) between temperature set by
the remote controller and indoor suction temperature,
resulting that high pressure cannot be maintained and
heating capacity becomes unavailable. Also a
decrease in evaporator capacity frequently puts the
system in defrost operation.
(4) If gas shortage worsens, high pressure becomes
smaller than saturated pressure equivalent to indoor
heat exchanger temperature (or indoor suction
temperature).

427

Procedure of Self-Diagnosis by Remote Controller

Heating
Gas shortage warning

High
pressure
(Pressure
sensor)

(Maintains a certain
level of high pressure)

Abnormal gas shortage

As compressor frequency
decreases, high pressure
decreases.

Indoor heat exchanger temperature (Th2)

Indoor suction temperature (Th1)

Low
pressure
(Middle of
heat exchanger
Tm)

A decrease in evaporator capacity frequently

puts the system in defrost operation.

Suction superheat degree increases.

When frequency drops to the

lowest, a decrease in low
pressure becomes larger.

Drooping control by suction superheat degree

(Prevention of oil to heat exchanger from
being retained)

Suction
superheat
degree
Compressor
frequency

In response to decreased evaporator capacity

caused by gas shortage, capacity is controlled in
the inverter in order to maintain high pressure,
which resulting in a rise in frequency.

Reaches the lowest frequency

The maximum opening degree of the

electronic expansion valve (480 pulses)

Electronic
expansion
valve
Adequate
level

428

Electronic expansion valve control by avoiding superheat operation

(Degree of inadequate refrigerant)

Inadequate

Procedure of Self-Diagnosis by Remote Controller

For RZQ-K and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
Series
Check for inadequate refrigerant
As criteria for judging whether refrigerant is inadequate
or not, refer to the following operating conditions.
<Diagnosis of inadequate refrigerant>
In cooling operation
(1) As suction superheat degree increases due to gas
shortage, the electronic expansion valve tends to
open (opens fully) in order to avoid overheat
operation.
(2) In response to decreased evaporator capacity caused
by gas shortage, capacity is controlled in the inverter
in order to maintain low pressure, which results in a
decrease in frequency.
(3) Because of (1) and (2) above, the compressor
frequency decreases despite a large difference (large
load) between temperature set by the remote
controller and indoor suction temperature, resulting
that cooling capacity becomes unavailable.
(4) If gas shortage worsens, the electronic expansion
valve remains fully open and suction superheat
degree further increases. In addition, as compressor
frequency drops to the level of the lowest frequency
(41 Hz), low pressure cannot be maintained.

429

Procedure of Self-Diagnosis by Remote Controller

Cooling
Gas shortage warning

High
pressure
(Middle of
heat exchanger
Tm)

Low
pressure
(Pressure
sensor)

Abnormal gas shortage

Controlled high pressure

As compressor frequency
decreases, high pressure
decreases.

Actual high pressure

(Maintains a certain level

of low pressure)

When frequency drops to the

lowest, it is impossible to
maintain a low pressure.

As the electronic expansion valve

opening degree reaches the maximum,
suction superheat degree increases.

Suction
superheat
degree
Compressor
frequency

In response to decreased evaporator capacity

caused by gas shortage, capacity is controlled in
the inverter in order to maintain a low pressure,
which resulting in a decrease in frequency.

Reaches the lowest frequency

The maximum opening degree of the

electronic expansion valve (480 pulses)

Electronic
expansion
valve
Adequate
level

430

Avoid overheat operation by

changing SC target value

(Degree of inadequate refrigerant)

Inadequate

Procedure of Self-Diagnosis by Remote Controller

<Diagnosis of inadequate refrigerant>
In heating operation
(1) As suction superheat degree increases due to gas
shortage, the electronic expansion valve tends to
open (opens fully) to avoid overheat operation.
(2) As suction superheat degree increases due to gas
shortage, compressor frequency decreases because
suction superheat degree is controlled in order to
prevent oil to the outdoor heat exchanger from being
retained.
(3) Because of (1) and (2) above, evaporator capacity
and compressor frequency decrease despite a large
difference (large load) between temperature set by
the remote controller and indoor suction temperature,
resulting that high pressure cannot be maintained and
heating capacity becomes unavailable. Also a
decrease in evaporator capacity frequently puts the
system in defrost operation.
(4) If gas shortage worsens, high pressure becomes
smaller than saturated pressure equivalent to indoor
heat exchanger temperature (or indoor suction
temperature).

431

Procedure of Self-Diagnosis by Remote Controller

Heating
Gas shortage warning

High
pressure
(Pressure
sensor)

(Maintains a certain
level of high pressure)

Abnormal gas shortage

As compressor frequency
decreases, high pressure
decreases.

Indoor heat exchanger temperature (Th2)

Indoor suction temperature (Th1)

Low
pressure
(Middle of
heat exchanger
Tm)

A decrease in evaporator capacity frequently

puts the system in defrost operation.

Suction superheat degree increases.

When frequency drops to the

lowest, a decrease in low
pressure becomes larger.

Drooping control by suction superheat degree

(Prevention of oil to heat exchanger from
being retained)

Suction
superheat
degree
Compressor
frequency

In response to decreased evaporator capacity

caused by gas shortage, capacity is controlled in
the inverter in order to maintain high pressure,
which resulting in a rise in frequency.

Reaches the lowest frequency

The maximum opening degree of the

electronic expansion valve (480 pulses)

Electronic
expansion
valve
Adequate
level

432

Electronic expansion valve control by avoiding superheat operation

(Degree of inadequate refrigerant)

Inadequate

Procedure of Self-Diagnosis by Remote Controller

Check No. 17
Check for Excessive Refrigerant Charging
As criteria for judging whether refrigerant is excessively
charged or not, refer to the following operating
conditions.
<Diagnosis of excessive refrigerant charging>
In cooling operation
(1) Because high pressure rises due to excessive
charging, overload control is carried out and capacity
tends to run short.
(2) Considering pressure load, compressor discharge
pipe temperature is low.
(3) Subcooled degree of condensate liquid becomes
large. Therefore, temperature of blown air passing
through subcooled part decreases in heating
operation.

433

Procedure of Self-Diagnosis by Remote Controller

Cooling
As compressor
frequency decreases,
low pressure rises.

High
pressure
Low
pressure

Maximum frequency

Compressor
frequency

Compressor frequency
decreases due to high
pressure protection control

Minimum frequency

Compressor frequency
increases in order to
maintain low pressure.

Electronic expansion valve

opening degree decreases
due to wet protection control

Electronic
expansion
valve

Minimum opening degree

Suction
superheat
degree
Discharge
superheat
degree

Suction superheat degree is approx. 0 deg.

(Degree of excessive refrigerant charging)

Excessive charge

Adequate level

Heating
High
pressure
Low
pressure

As compressor
frequency decreases,
low pressure rises.

Compressor
frequency

Minimum frequency
Compressor frequency
decreases in order to
maintain high pressure.

Electronic
expansion
valve

Electronic expansion valve

opening degree decreases
due to wet protection control

Minimum opening degree

Suction
superheat Suction superheat degree is approx. 0 deg.
degree
Discharge
superheat
degree
(Degree of excessive refrigerant charging)
Adequate
level

434

Excessive charge

Procedure of Self-Diagnosis by Remote Controller

Check No. 18
Check for Factors Causing Wet Operation
Referring to the Fault Tree Analysis (FTA) shown below,
identify the faulty points.
Refrigerant
dwelling

Faulty crankcase
heater
Frequent starts and
stops of the compressor
Refer to [CHECK 14]

Excessive refrigerant
charging
Faulty valve
coil

Faulty electronic
expansion valve

Faulty valve
body

Faulty
superheat
degree control
Wet
operation
Faulty control

Faulty low
pressure
sensor

Are the voltage

characteristics normal?

Faulty suction
pipe
thermistor

Is the connector properly

connected?
Are the thermistor resistance
characteristics normal?

Faulty control
PC board

Is the pressure value

checked with the Service
Checker corresponding to
the measurement of the
sensor?

Dirty evaporator
Decreased
evaporation
capacity

Decreased
fan airflow
rate

Are the coil resistance and

insulation normal?

Decreased fan
output

Is the heat exchanger

clogged?

Can the fan motor

be rotated with
hands?
Faulty
Are the motor coil
control PC
resistance and
board
insulation normal?
(including
capacity
setting)
Faulty fan
motor

*: Reference values for superheat degree to be used in

the judgment of wet operation Suction pipe
superheat degree: 4C or more Discharge pipe
superheat degree: 5C or less
(The values above must be used only for reference
purposes. Even it is operated within the range above,
operation may be normal in other conditions.)

435

Procedure of Self-Diagnosis by Remote Controller

Check No. 19
Method of Checking the Inverters Power Transistors
and Diode Modules
Checking failures in power semiconductors mounted
on inverter PC board (A3P)
Check the power semiconductors mounted on the
inverter PC board by the use of a multiple tester.
<Items to be prepared>
z Multiple tester :Prepare the analog type of multiple
tester.
For the digital type of multiple tester,
those with diode check function are
available for the checking.
<Test points>
z Turn OFF the power supply. Then, after a lapse of 10
minutes or more, make measurement of resistance.
<Preparation>
z To make measurement, disconnect all connectors and
terminals.
Inverter PC board

J1
J2
J3

P1

436

P3

N3 U

Procedure of Self-Diagnosis by Remote Controller

Electronic circuit
DM

P1

P2 P3

IGBT

X10A K2
J1
L1
J2
L2
L3
J3
N3

W
X11A
(V2895)

According to the checking aforementioned, it is probed

that the malfunction results from the faulty inverter.The
following section describes supposed causes of the
faulty inverter.
z Faulty compressor (ground leakage)
z Faulty fan motor (ground leakage)
z Entry of conductive foreign particles
z Abnormal voltage (e.g. overvoltage, surge (thunder),
or unbalanced voltage)
In order to replace the faulty inverter, be sure to check for
the points aforementioned.

437

Procedure of Self-Diagnosis by Remote Controller

Check No. 20
For RZP-D, Inverter and RZQ-B, RZQS-B7, RZQ-C7,
RZQS-C7 Series
Check for Power Transistor
Judgment according to the continuity check by using an
analog tester:
(1) Do not touch the charged area (high voltage) for 10
minutes after turning the power supply off.
(2) If you must touch such an area, make sure that the
power supply voltage of power transistor is 50 V or
less.
(3) Disconnect the connector of the outdoor unit fan
motor.
When the outdoor unit fan is rotating against a strong
wind, the condenser is charged and electric shock
may result. Therefore, disconnect the connector from
the outdoor unit fan motor after confirming that the
outdoor unit fan has stopped.
(4) Before measuring the continuity, disconnect the
connection between compressor and power
transistor.
(5) Measure the continuity in the following procedure.
[Judgment] Normal if the continuity check results in
the following.
Power transistor (on inverter PC board)

438

Procedure of Self-Diagnosis by Remote Controller

For RZP-D Series
P U Continuity
P V Continuity *
P W Continuity
UP

V P

W P

UP

V P

W P

P U Continuity
P V Continuity *
P W Continuity

For Inverter and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7

Series
C+ U

Continuity

C+ V

Continuity

C+ W

Continuity

U C+
V C+
W C+

*
*

C- W

U C-

Continuity

V C-

Continuity

W C-

Continuity

C- U

C- V

If there is continuity, the resistance should be the

same as each phase.
If a digital tester is used for the measurement of
continuity, and continuity may be reversed.

For RZQ-K Series

Check for Power Transistor
Judgment is made through cable check with an analog
tester.
(1) Do not touch the energized part (high voltage part) for
at least 10 minutes after the power is turned OFF.
(2) Be sure to touch the earth terminal with a hand to
release static electricity from the body (to prevent PC
board from being damaged).

439

Procedure of Self-Diagnosis by Remote Controller

(3) Also with a tester, take measurements at the following
spots and confirm that residual electric charge of the
power transistor is DC 50V or less.
Electrical
equipment box
Outdoor unit
fan connector

Front face Earth terminal

Residual voltage
measurement spot

(4) After checking the residual electric charge, remove

the connector of the outdoor unit fan motor. When
the outdoor unit fan is rotated by strong headwind,
remove the connector of the outdoor unit fan motor
after confirming that the outdoor unit fan has stopped
because electrical energy is stored in the capacitor
and there may be a risk of electric shock.
(5) Remove the wire connecting the power transistor and
the compressor. Remove it from the compressor
terminal side.
During this work, be careful not to deform Faston
terminal at the end of the connecting wire.

440

Procedure of Self-Diagnosis by Remote Controller

(6) Using an analog tester, measure resistance and fill in
the blanks in the following table.
In case of unbalanced resistance for one of the three
phases in each table (when the resistance value is
equal to five times or more than the other resistance
values), the power transistor is broken.
In normal cases, each phase shows a similar
resistance value.
Tester
(+)
(-)
C+
U
C+
V
C+
W
U
C+
V
C+
W
C+

Resistance

Tester
(+)
(-)
CU
CV
CW
U
CV
CW
C-

Resistance

Outdoor Unit
PC board
C+

C-

Red White Blue

U

Comp.
M1C

441

Procedure of Self-Diagnosis by Remote Controller

Check No. 21
Outdoor Unit: Fan Speed Pulse
1. Fan Motor Pulse Check
(1) Disconnect the connector X206A with the power
supply OFF and Operation OFF.
(2) Is the voltage between pins 4 and 3 of X206A about
15 VDC after turning the power supply on?
(3) Is the voltage between pins 4 and 1 of X206A about 5
VDC?
(4) Connect the connector X206A with the power supply
OFF and Operation OFF.
(5) When making one turn of the upper fan motor by
hand after turning the power supply on, is a pulse (0
and 5 V) generated 4 times between pins 4 and 1 of
X206A? (Measure at the contact terminal on the
harness side with the connector connected.)
(2): NO Faulty PC board Replace the PC board.
(3): NO Faulty PC board Replace the PC board.
(5): NO Faulty hall IC Replace the DC fan motor.
(2) (3) (5): YES Replace the PC board.

Fan speed pulse input (0V and 5V)

0V

15V

GND

NC

NC

250~350V(during operation)
(S2679)

442

Procedure of Self-Diagnosis by Remote Controller

2. Fan Motor Resistance Check
(1) Turn the power supply off.
(2) With the fan motor connector disconnected, measure
the resistance between each pin, then make sure that
the resistance is more than the value mentioned in
the following table.

1 White
2 Orange
3 Brown
GND

4 Blue
5
6
7 Red

Measurement point

Judgment

FG - GND

1M or more

Vsp - GND

100k or more

Vcc - GND

100 or more

Vdc - GND

100k or more

443

Procedure of Self-Diagnosis by Remote Controller

For RZP-D and RZQ-B, RZQS-B7, RZQ-C7, RZQS-C7
(RZQ(S)71~140) Series
For 1 Fan & 2 Fan models
(1) Disconnect the connector A* with the power supply
OFF and Operation OFF.
(2) Is the voltage between pins 4 and 3 of A* about 15
VDC after turning the power supply on?
(3) Is the voltage between pins 4 and 1 of A* about 5
VDC?
(4) Connect the connector A* with the power supply OFF
and Operation OFF.
(5) When making one turn of the upper fan motor by
hand after turning the power supply on, is a pulse (0
and 5 V) generated 4 times between pins 4 and 1 of
A*? (Measure at the contact terminal on the harness
side with the connector connected.)
For 2 Fan models
(6) Disconnect the connector B* with the power supply
OFF and Operation OFF.
(7) Is the voltage between pins 4 and 3 of B* about 15
VDC after turning the power supply on?
(8) Is the voltage between pins 4 and 1 of B* about 5
VDC?
(9) Connect the connector B* with the power supply OFF
and Operation OFF.
(10)When making one turn of the lower fan motor by
hand after turning the power supply on, is a pulse (0
and 5 V) generated 4 times between pins 4 and 1 of
B*?
(2) (7): NO Faulty PC board Replace the PC board.
(3) (8): NO Faulty PC board Replace the PC board.
(5)(10): NO Faulty hall IC Replace the DC fan motor.
(2) (3) (5) (7) (8) (10): YES Replace the PC board.

444

Procedure of Self-Diagnosis by Remote Controller

Fan speed pulse input (0V and 5V)

0V

15V

GND

NC

NC
250~350V(during operation)

(S2679)

Note

A*

B*

RZQ71B9V3B,
RZQS71100B7V3B

RZQ100~140C7V1B,
RZQS125140C7V1B,
RZQ100~140B8W1B

206 A

106 A

RZP-D Series

RZQ-B, RZQS-B7,
RZQ-C7, RZQS-C7
Series

X207A

X107A

445

Procedure of Self-Diagnosis by Remote Controller

Check No. 22
Detailed Explanation of Setting Modes
No. of Connected Twin System Indoor Units
If using as twin system, switch the second code No.
according to the number of units connected as given in
the table below. The second code No. is factory set to
01 (No. of connected units = 1).

Setting Table

446

Mode No.

First Code No.

11(21)

Second Code
No.

Setting

01

Pair (1)

02

Twin (2)

03

Triple (3)

Procedure of Self-Diagnosis by Remote Controller

Example
3

Main
indoor unit

Sub
indoor
unit

"Twin"
setting

Outdoor
unit

Remote controller
3

Main
indoor unit

"Triple"
setting

Outdoor
unit

Remote controller
3

3
Outdoor
unit

Sub
indoor
unit

Sub
indoor
unit

Main
indoor unit

3
Sub
indoor
unit

3
Sub
indoor
unit

Sub
indoor
unit

"Double
Twin"
setting
Remote controller
(S1385)

Note:
1. If set incorrectly, a connection mistake malfunction
(remote controller display UA) will result. (3 minutes
after turning the power ON is required for detection.)
2. If different models are used in combination, designate
the unit that is equipped with the most functions as the
main unit.

447

Procedure of Self-Diagnosis by Remote Controller

Check No. 23
Checking the Thermistors

Thermistors
If the cause of the problem is related to the thermistors,
then the thermistors should be checked prior to changing
the PC board.

Overview of thermistors
The table below contains an overview of the thermistors:
Thermistor

Description
R1T

Indoor

RZQ71B9V3B
RZQS71100B7V3B
RZQ100~140B8W1B

Outdoor

Suction air thermistor

R2T

Heat exchanger thermistor

R1T

Ambient air thermistor

R2T

Heat exchanger thermistor

R3T

Discharge pipe thermistor

R4T

Suction pipe thermistor

R5T

Power module fin thermistor

R1T

Ambient air thermistor

R2T

Discharge pipe thermistor

R3T
RZQ100~140C7V1B R4T
RZQS125140C7V1B
R5T

Suction pipe thermistor

Heat exchanger thermistor
Intermediate heat exchanger
thermistor

R6T

Liquid pipe thermistor

R10T

Power module fin thermistor

Checking
To check the thermistors, proceed as follows:
Step

Action

Disconnect the thermistor from the PC board.

Read the temperature and the resistor value.

Check if the measured values correspond with the values in the

table on the next pages.

448

Si20-701
Printed in Japan 03/2008 AK