Centrica - Key Performance Indicators
Turnover (m)
1999
7,217
2000
9,933
2001
12,611
2002
14,345
2003
17,931
2004
18,303
424
4.3
7.9
526
8.4
10.2
679
8.1
12.1
932
11.4
15.2
1,058
11.8
16.8
1,227
33.0
20.0
1,453
1,139
869
738
1,216
1,234
-690
55
-342
-918
652
482
Operating profit/(loss) before exceptional charges and
goodwill amortisation, including share of joint ventures and
associates m
Earnings/(loss) per ordinary share (pence)
Adjusted earnings/(loss) per ordinary share (pence)
Cash inflow from continuing operations before
exceptional payments (m)
Cash (outflow)/inflow before use of liquid resources
and financing (m)
British Gas Residential- Key Performance Indicators
Customer numbers gas (000)
Customer numbers electricity (000)
Customer product holdings
Turnover gas ()
Turnover electricity (m)
Turnover total (m)
Operating profit energy (m)
Operating margin energy (%)
H1 2001
13,598
4,326
1.42
2,370
491
2,861
69
3.0
FY 2001
13,451
5,374
1.50
4,029
1,121
5,150
19
0.4
H1 2002
13,025
5,592
1.50
2,176
674
2,850
197
7.0
FY 2002
12,839
5,795
1.53
3,805
1,380
5,185
218
4.2
H1 2003
12,761
6,042
1.60
2,129
739
2,868
169
6.0
FY 2003 H1 2004 FY 2004
12,590
12,294
11,771
6,189
6,191
5,950
1.62
1.64
1.66
3,742
2,337
4,170
1,547
846
1,731
5,289
3,183
5,901
136
228
249
2.6
7.0
4.2
British Gas home services - Key Performance Indicators
Customer product holdings
Customer product holdings (contracts)
Turnover total (m)
Engineering staff employed
Operating profit (m)
Operating margin (%)
H1 2001
4,476
FY 2001
4,790
H1 2002
5,576
FY 2002
6,113
H1 2003
6,424
339
5,211
11
3.0
722
5,356
36
5.0
388
6,093
22
6.0
810
6,205
61
8.0
411
6,981
41
10.0
FY 2003 H1 2004 FY 2004
6,906
7,182
6,179
6,592
847
452
943
7,160
7,786
8,033
84
51
95
10.0
11.0
10.0
British Gas communications - Key Performance Indicators
Customer numbers (fixed line) (000)
Average minutes used per month (fixed line)
ARPU (fixed line) ()
Turnover (m)
Operating profit/(loss) (m)
H1 2001
273
357
11.40
14
-52
FY 2001
400
347
10.87
37
-101
H1 2002
371
344
10.49
26
-26
FY 2002
367
340
10.52
52
-35
H1 2003
378
366
11.23
26
-10
FY 2003 H1 2004 FY 2004
376
390
384
374
420
417
11.86
13.03
12.97
56
31
62
-14
-5
-7
British Gas Business - Key Performance Indicators
Customer supply points
Turnover total (m)
Operating profit (m)
Operating margin (%)
H1 2001
455
300
19
6.0
FY 2001
726
581
44
8.0
H1 2002
760
474
40
8.0
FY 2002
899
971
65
7.0
H1 2003
916
575
43
8.0
FY 2003 H1 2004 FY 2004
905
890
883
1,125
615
1,200
51
47
64
4.5
8.0
5.0
Centrica Energy - Key Performance Indicators
Gas production volume (m therms)
Gas production turnover ()
Gas production operating profit ()
Power generated (GWh)
Industrial & wholesale volumes (m therms)
Industrial & wholesale turnover (m)
Industrial & wholesale operating profit (m)
Accord traded volumes gas (m therms)
Accord traded volumes electricity (TWh)
Accord turnover (m)
Accord operating profit (m)
Centrica Energy operating profit (m)
H1 2001
2,643
632
336
n/a
3,224
n/a
5
9,585
n/a
n/a
10
351.0
FY 2001
4,287
1,033
552
n/a
6,215
921
5
18,512
29
3,570
16
573.0
H1 2002
2,344
564
290
3,434
2,725
401
31
9,713
37
1,951
15
336.0
FY 2002
4,056
932
447
7,662
5,694
784
72
20,399
95
4,304
0
519.0
H1 2003
2,337
528
282
3,721
3,591
460
62
13,090
70
3,121
13
373.0
FY 2003 H1 2004 FY 2004
3,886
2,211
3,938
919
555
1,150
480
284
573
8,668
4,649
11,554
6,093
1,778
3,601
809
384
805
64
-8
-75
24,546
7,987
139
53
6,218
2,876
5,909
17
11
14
561.0
287.0
512.0
Onetel - Key Performance Indicators
Customer numbers fixed line (000)
Customer numbers mobile (000)
Customer numbers other services (000)
Customer numbers total (000)
Average minutes used per month (fixed line)
ARPU fixed line ()
ARPU mobile ()
Turnover (m)
Operating profit/loss (m)*
Operating margin (%)
H1 2001
n/a
n/a
n/a
785
277
15.90
n/a
65
3.5
5.0
FY 2001
668
n/a
117
785
277
15.85
n/a
65
4.0
6.0
H1 2002
719
n/a
151
870
282
16.40
n/a
75
4.7
6.0
FY 2002
746
36
180
962
284
16.20
12.77
153
2.0
1.3
H1 2003
764
62
203
1,030
309
15.63
13.58
84
0.0
0.0
FY 2003 H1 2004 FY 2004
793
795
1,053
73
69
81
218
208
212
1,084
1,072
1,346
345
415
437
16.18
16.83
16.74
14.44
16.63
17.90
178
100
218
4.0
6.0
16.0
2.2
6.0
7.0
Centrica North America - Key Performance Indicators
Customer numbers residential and small commercial gas (000)
Customer numbers residential and small commercial electricity (000)
Customer numbers home and business services (000)
Turnover residential and small commercial gas (m)
Turnover residential and small commercial electricity (m)
Turnover home and business services (m)
Turnover gas and production energy trading (m)
Turnover ()
Operating profit residential and small commercial gas (m)
Operating profit residential and small commercial electricity (m)
Operating profit home and business services (m)
Operating profit gas and production energy trading (m)
Operating profit (m)
Operating margin (%)
Customer numbers (year end) (000)
Canada energy
Texas energy
Other USA energy
Home Services
Volumes
Gas production (m thms)
Electricity generation (GWh)
Turnover
Canada residential energy
Texas residential energy
Other USA energy
Home Services
Business Markets
Energy trading and wholesale
Total
Operating profit/(loss) (m)
Canada residential energy
Texas residential energy
Other USA energy
Home Services
Business Markets
Energy trading and wholesale
Total
Operating margin %
Total North America
H1 2001
1,250
n/a
n/a
232
n/a
n/a
n/a
432
5
-9
n/a
n/a
29
7
FY 2001
1,230
n/a
n/a
433
n/a
n/a
105
768
20
-15
0
62
68
9
FY 2003
FY 2004
1,161
859
414
1,690
2,129
829
305
1,800
362
334
1,176
423
933
245
172
126
470
2,369
819
744
191
185
204
232
2,375
33
60
-2
27
3
9
130
30
60
1
36
4
3
134
5.5
5.6
H1 2002
1,394
575
1,636
297
31
39
132
499
21
-20
6.0
18
25
5
FY 2002
1,339
1,416
1,627
486
189
159
284
1,118
16
-10
23.0
34
63
6
H1 2003
1,252
1,366
1,654
347
574
94
260
1,275
12
40
10.0
11
73
6
FY 2003
1,116
1,318
1,690
531
1,144
193
501
2,369
1
87
29.0
13
130
5
